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金陵连锁酒店礼貌服务英语

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酒店前台英文礼貌用语1

酒店前台英文礼貌用语1

酒店礼貌英语HOTEL COURTESY ENGLISH接待处礼貌服务英语COURTESY ENGLISH FOR RECEPTION1、请填写登记表。

Please fill in the registration form.2、请稍等。

Just a moment please.3、先生，您有没有预约？Do you have a reservation with us, sir?4、您预备如何付款呢？How would you like to pay your bill?5、请问怎么拼呢？How do you spell that, please?6、我在贵店预订了房间。

I have a reservation with you.7、请让我刷您的信用卡好吗？May I print down your card, please?8、早上好***先生（女士），有一位先生（女士）在大堂想和您通话，请稍候。

Good morning/afternoon/evening, Mr/Mrs….There is a Mr/Mrs…in the lobby whowants to speak to you. Just a moment, please. 9、对不起，电话没人接。

I’m sorry, but nobody is answering the phone. 10、请您在这里签一下字，好吗？Would you sign here, please?11、您打算在这里逗留多长时间？How long will you be staying here?12、能对一下您的护照吗？May I see your passport?13、这是房间钥匙，您的房间号码是***。

Here’s the room key. Y our room number is***.14、我能和David讲话吗？May I speak to David, please?15、我能给他留言吗？Could I leave a message for him?16、我们希望您在这里和我们一起度过的时光非常愉快。

酒店服务礼貌英语用语

酒店服务礼貌英语用语

酒店服务礼貌英语用语酒店服务礼貌英语用语(Knocking at the door.)(敲门。

))May I come in?我可以进来吗?Come in,please.请进。

Please don't come in.请不要进来。

Just a moment(a minute),please.请稍等一下。

I'm sorry to disturb you.May I clean the room,sir?对不起打扰你了，我来打扫一下房间好吗?All e in,please.好的，请进来。

Please clean it when I am out.我马上要出去，请等一会儿打扫。

May I change the water of the thermos now?我现在可以换水吗?Yes,please.请换吧。

Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?下午我有几位朋友来访，请给加些热水瓶和茶杯。

Well,we'll send tea into the room when the visitors come.好，客人来访我们会端茶进来的。

By the way,is there any mail for me?顺便一下，有我的邮件吗?No.If there is,I'll give it to you in time.没有。

如果有的话，我会及时给你送来的。

Why did you come in without my permission?你为什么没经我允许就进来了?It's my negligence.I beg your pardon.我疏忽了，请你原谅。

I come and make the bed.Shall I do it now or later?我来做夜床，你看是现在做还是等会儿做?Since you have come,you may do it now?既然来了，现在就做吧。

酒店英语服务礼貌用语

酒店英语服务礼貌用语

酒店英语Hotel English第一章日常英语（Daily English）1、称谓语：（单独用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr. X）XX小姐（Miss. X）太太（Mrs. X）2、问候语：早上好/下午好/晚上好（Good morning /afternoon / evening）(初次见面打招呼) （Q：How do you do?）(A：How do you do?)(已相识之间的问候) （Q：How are you?）（A：Fine, thank you.）3、欢迎语：欢迎光临我们宾馆/餐馆。

（Welcome to our hotel./restaurant.）欢迎您来这里用餐。

（Welcome to have meals here）见到您很高兴。

（Nice to meet you.）4、致谢用于及答语：谢谢您！（Q：Thank you）乐意效劳（A：You are welcome./It’s my pleasure）谢谢您的光临/好意/提醒（Thanks for your coming./kindness./reminding.）5、道歉用语及回答：对不起。

（Q：I’m sorry.）不用介意。

（A：Don’t mention it./Never mind./ That’s all right.）打扰您了。

（Sorry to disturb you!）对不起让您久等。

（Sorry to have kept you waiting）6、听不清客人的话：请您再说一遍好吗？（Pardon?/ I beg your pardon?）您能说慢一点儿吗？（Would you please speak a little more slowly?）7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。

I’m sorry, but I only speak a little English. Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。

酒店服务礼仪(English)

酒店服务礼仪(English)

Hotel Service EtiquetteModule One The Basic Information of Hotel Service Etiquette Section one What’s the Etiquette?Section Two Hotel Service Etiquette1.Definition of Hotel Service Etiquette2. Principle of Hotel Service Etiquette3. Content of Hotel Service Etiquette4. Effect of Hotel Service Etiquette5. The Ways of learning Hotel Service Etiquette6. Significance of learning Hotel Service EtiquetteSection Three Role Orientation and Service Consciousness1. Role Orientation2. Service ConsciousnessModule Two Appearance and Dress of Hotel Service Staff Section One IntroductionSection Two Appearance1. Basic Requests to Appearance of Hotel Service Staff2. Principles for make-up of Hotel Service StaffSection Three Dress1. Principle of Dress2. Dress Manners of Hotel Service StaffModule Three Deportment of Hotel Service StaffSection One IntroductionSection Two Facial Expression1. Smiling2. Look in eyesSection Three Body Language1. Gesture2. Standing Posture3. Sitting Posture4. Walking Posture5. Crouching PostureModule Four Linguistic Art of Hotel ServiceSection One Introduction of Linguistic Art of Hotel Service1. Basic Requests to Linguistic Art of Hotel Service2. Basic Principles of Linguistic Art of Hotel Service3. Linguistic Art of Hotel Service and its significance Section Two Applications of Hotel Service Language1. Language of Meeting the Guests2. Language of Communication3. Language in Telephone4. Language InhibitionsSection Three Cultivating Approach of Linguistic Art of Hotel Service Module Five Conference Service EtiquetteSection One The Concept of ConferenceSection Two The Types of ConferenceSection Three Basic Procedure of Conference Service EtiquetteSection Four Service Etiquette of Preparations for Conference1. Environmental Etiquette Rules of the Conference Hall2. Etiquette Rules of Decorating the Conference Hall3. Etiquette Rules of Setting the tables of Conference4. Etiquette Rules of using the Equipments in the Conference Hall Section Five Service Etiquette during the Conference1. Principles of Etiquette2. Standards of Operation3. Service Etiquette of General Conference4. Service Etiquette of Special Conference5. Service Etiquette of Attached Facilities to the ConferenceSection Six Service Etiquette after the Conference1. Service of Seeing the Guests off2. Cleaning the Conference3. Dealing with the Documents of the Conference4. Other ServiceModule Six Common Sense of International Reception Etiquette and Rules Section One Etiquette and Rules of International Reception1. Acting accordance with the Law2. Being on Time and Keeping to the Promise3. Valuing the Privacy4. Ladies first5. Respecting others6. Protecting EnvironmentSection Two Etiquette of Meeting and Seeing Off1. Preparations for Reception2. Meeting and Seeing Off3. Meeting and Conversation4. Signing5. The Ceremony of Entertainment6. Feasting the Guests on Western FoodSection Three Order of the Ceremony and the Ways of Hanging theNational Flag1. Order of the Ceremony2. The Ways of Hanging the National FlagModule Seven Custom and Etiquette of Our Country’s Main Tourist Source Countries, Areas and Partial MinoritisSection One Custom and Etiquette of Our Country’s Main Tourist Source Countries1. Asia2. Europe3. America and Oceanic4. AfricaSection Two Custom and Etiquette of Our Country’s Partial Minorities1. The Zhuang Nationality2. Mongolian Nationality3. The Hui Nationality4. The Zang Nationality5. Urgur Nationality6. The Yi NationalityModule Eight Composing Training of Hotel Service EtiquetteSection One IntroductionSection Two Hotel Service Etiquette and Rules of Every Position1. Service Etiquette and Rules of Lobby2. Service Etiquette and Rules of Guest Rooms3. Service Etiquette and Rules of Food & Beverage4. Service Etiquette and Rules of Recreation &Health5. Other Service Etiquette and Rules。

酒店基本服务礼貌用语(英汉)

酒店基本服务礼貌用语(英汉)

直接称谓语：Gentleman 先生Sir 先生Mr 某某先生Lady 夫人、女士Madam 女士Mrs 某某夫人、某某太太Ms 不知是已婚或未婚Ms Green,格林女士，但是Lady Madam后面不能跟姓或名。

间接称谓语：The gentleman 那位先生That lady 那位女士Your husband 您的先生Your wife 您的夫人欢迎语：Welcome to stay in our hotel.欢迎您住在我们酒店。

Welcome to have your meals here.欢迎您来这里进餐。

I hope you will enjoy your staying here.希望您在这里生活愉快。

问候语：How do you do? 您好！Good morning. 早安！Good afternoon.. 午安！Good evening. 晚安！Long time no see you. How are you?多日不见，您好吗？祝贺语：Congratulations! 恭喜、祝贺I wish you a happy holiday!祝您节日愉快！A merry christmas to you!祝您圣诞愉快！Happy New Year!祝您新年愉快！Wish you a happy birthday!祝您生日愉快！Wish you every success!祝您一切都好！Wish you good business!祝您生意兴隆！告别语：Good bye 再见。

Good night 晚安。

See you tomorrow.明天再见。

Pleasant journey!祝您旅途愉快！Have a good trip!一路平安！Hope to see you again.欢迎您再来。

May I help you?我能为您做些什么吗？Is there anything else?您还有别的事情吗？Will it trouble you?这会打搅您吗？Would you like……?您喜欢……吗？Would you want……?您需要……吗？Can you……?您能够……吗？Would you mind if I……?我可以……吗？Please speak slowly.请您讲慢一点。

酒店英语服务礼貌用语

酒店英语服务礼貌用语

酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。

以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。

1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。

酒店基础礼貌服务英语

• — “很高兴为您效劳。”“It is my pleasure.”
• ※ Useful Words and Expressions: • 1) Welcome .
• 2) That’s all right. • 3) It is my pleasure.
四、 打扰客人之前，要提示客人
• — “打扰了……”“Excuse me…” • 这个情形可能包括诸如：打断客人谈话，为客
• 当你对客人的询问不肯定时：
• — “对不起，我不太确定。 如果您能等一会，我马上去 查找。”
• “Sorry, I am not sure. If you wait a minute, I’ll try to find out.”
十三、当你请求客人做某事时：
• — “您可以（在这里签名）吗？” “Could you (sign here)?”
• — “请稍等一会儿。”“Just a moment, please./Wait a minute, please.”
• — “我一会儿就来。”“I will be back in a moment.” • ﹡再返回客人身边时，对久等的客人说抱歉： • — “对不起，让您久等了。”“Sorry to have kept
十二、礼貌地回应客人的请求或询问
※当你能满足客人要求时，要马上采取行动：
• — “好的，小姐/先生，我马上拿给您。”
•
“Certainly, madam/sir. I will get it right
away.”
• — “是的，小姐/先生，我马上帮您处理。”
•
“Yes, madam/sir. I will take care of it at
ahead.” • — “请向右转/左转。”“Please turn right /

酒店前厅实用礼貌英语

酒店礼貌英语HOTEL COURTESY ENGLISH接待处礼貌服务英语COURTESY ENGLISH FOR RECEPTION1、请填写登记表。

Please fill in the registration form.2、请稍等。

Just a moment please.3、先生，您有没有预约？Do you have a reservation with us, sir?4、您预备如何付款呢？How would you like to pay your bill?5、请问怎么拼呢？How do you spell that, please?6、我在贵店预订了房间。

I have a reservation with you.7、请让我刷您的信用卡好吗？May I print down your card, please?8、早上好***先生（女士），有一位先生（女士）在大堂想和您通话，请稍候。

Good morning/afternoon/evening, Mr/Mrs….There is a Mr/Mrs…in the lobby who wants to speak to you. Just a moment, please.9、对不起，电话没人接。

I’m sorry, but nobody is answering the phone.10、请您在这里签一下字，好吗？Would you sign here, please?11、您打算在这里逗留多长时间？How long will you be staying here?12、能对一下您的护照吗？May I see your passport?13、这是房间钥匙，您的房间号码是***。

Here’s th e room key. Your room number is***.14、我能和David讲话吗？May I speak to David, please?15、我能给他留言吗？Could I leave a message for him?16、我们希望您在这里和我们一起度过的时光非常愉快。

酒店礼貌服务英语

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Answering a guest’s call:
• • • • • • • • • Never say: “Wait a minute.” Say: “ Just a moment, please.” “Would you please wait a moment?” If you are still not able to serve him/her, say: “Sorry to keep you waiting, sir/madam.” When returning to the guest, say: “Thank you for waiting.”
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Exchange of greetings:
• If the guest greets you first with “How are you?”, say: • “Very well, thank you. (And you?) • If you have an accident, and the guest sees it, the guest ask you: “Are you all right?” or “Have you hurt yourself?”, say: • “I’m all right, thank you.”
3
Addressing a group of guests:
• “Gentlemen” • “Ladies” • “Ladies & gentlemen”
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Every guest loves to hear you remember his name:
• • • • • • • If you are not sure you have the right name, say: “It’s Mr….., isn’t it?” If you do not know a guest’s name, say: “May I know your name, sir/madam?” If you need the full name, add: “And your initials, please?” “And your first name, please?”

酒 店 礼 貌 英 语

酒 店 礼 貌 英 语HOTEL COURTESY ENGLISH接 待 处 礼 貌 服 务 英 语COURTESY ENGLISH FOR RECEPTION 请填写登记表。

Please fill in the registration form.请稍等。

Just a moment please.先生，您有没有预约？Do you have a reservation with us, sir?您预备如何付款呢？How would you like to pay your bill?请问怎么拼呢？How do you spell that, please?我在贵店预订了房间。

I have a reservation with you.请让我刷您的信用卡好吗？May I print down your card, please?早上好***先生（女士），有一位先生（女士）在大堂想和您通话，请稍候。

Good morning/afternoon/evening, Mr/Mrs….There is a Mr/Mrs…in the lobby whowants to speak to you. Just a moment, please.对不起，电话没人接。

I’m sorry, but nobody is answering the phone.10、请您在这里签一下字，好吗？Would you sign here, please?11、您打算在这里逗留多长时间？How long will you be staying here?12、能对一下您的护照吗？May I see your passport?13、这是房间钥匙，您的房间号码是***。

Here’s the room key. Your room number is***.14、我能和David讲话吗？May I speak to David, please?15、我能给他留言吗？Could I leave a message for him?16、我们希望您在这里和我们一起度过的时光非常愉快。

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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
When guests ask for something:
If you have to leave the guest to get what they want, say: "Just a moment, please, sir. I'll go and get it right away." When you return, say: "I'm sorry to have kept you waiting." "Here you are."
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
Introducing yourself: "My name is . If there is anything we can do for you, just let us know."
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
Answering a guest's call:
Say: "Yes, Mr. . May I help you?" If you can't attend to the client immediately, say with a smile: "I'll be with you in a moment, sir." "It won't be too long, sir." "It's only be a few moments." "I'm serving this gentleman at the moment. I'll be right back."
Every guest loves to hear you remember his name:
If you are not sure you have the right name, say: "It's Mr….., isn't it?" If you do not know a guest's name, say: "May I know your name, sir/madam?" If you need the full name, add: "And your initials, please?" "And your first name, please?"
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
Greetings:
According to the time of day, say: "Good morning, sir/madam." "Good afternoon, sir/madam." "Good evening, sir/madam." Add: "May I be of your service, madam?" "May I be of your service, sir?"
14金陵苏源大酒店培训资料来自金陵苏源大酒店培训资料 Suyuan Jinling Plaza
Answering a guest's call:
Never say: "Wait a minute." Say: " Just a moment, please." "Would you please wait a moment?" If you are still not able to serve him/her, say: "Sorry to keep you waiting, sir/madam." When returning to the guest, say: "Thank you for waiting."
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
When guests ask for something that you are not sure you can provide answer honestly: "If you wait a moment, sir/madam, I'll try to find out." "I'm sorry, madam, I'm afraid I'm not sure, but I'll ask someone for you." On returning with a positive answer, say: "Thank you for waiting. We do have … available."
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
Addressing individuals:
If you do not know the guest's name, address him/her as: "sir" or "madam" e.g. "Yes, sir." "Good night, madam." "May I help you, sir?"
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
Exchange of greetings:
If a guest sneezes while talking to you, say: "Bless you." If a guest hurts himself, say: "I hope you did not hurt yourself." "Are you all right, sir/madam?"
Please; Thank you; Excuse me; Pardon; So sorry. e.g. "Excuse me, sir. May I know your name, please?" "Mr. Smith, Thank you very much" "I'm so sorry to have bothered you."
When guests ask for something:
Say cheerfully: "Certainly, sir, if you can excuse me, I'll go and get it for you now." "yes, sir." "Certainly, madam. I'll happy to do it." "Here is your , Mr.
Suyuan Jinling Plaza
金陵苏源大酒店培训资料 金陵苏源大酒店培训资料
Exchange of greetings:
"How are you today/ this morning, Mr. ?" If he answers, "Fine, thank you.", say: " I'm glad to hear that." If he answers something not very positive about himself, say: "I'm sorry to hear that, I hope you are better now." "I'm sorry to hear that, take it easy today." "I'm sorry to hear that, please take care."
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
Greetings:
Follow with: "Welcome back to *** hotel, sir/madam." "Welcome to ** hotel, sir/madam." "It's nice to see you again, sir/madam." For new arrivals: "Did you have a nice trip, sir/madam?" Add: "Have a pleasant stay in *** hotel, sir/madam." " I hope you enjoy your stay with us, sir/madam." 9
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金陵苏源大酒店培训资料 金陵苏源大酒店培训资料 Suyuan Jinling Plaza
Exchange of greetings:
If the guest greets you first with "How are you?", say: "Very well, thank you. (And you?) If you have an accident, and the guest sees it, the guest ask you: "Are you all right?" or "Have you hurt yourself?", say: "I'm all right, thank you."