酒店礼貌英语

酒店服务礼貌英语用语酒店服务礼貌英语用语(Knocking at the door.)(敲门。

))May I come in?我可以进来吗?Come in,please.请进。

Please don't come in.请不要进来。

Just a moment(a minute),please.请稍等一下。

I'm sorry to disturb you.May I clean the room,sir?对不起打扰你了，我来打扫一下房间好吗?All e in,please.好的，请进来。

Please clean it when I am out.我马上要出去，请等一会儿打扫。

May I change the water of the thermos now?我现在可以换水吗?Yes,please.请换吧。

Some of my friends will come and see me this afternoon.Will you please give me some more hot bottles and tea cups?下午我有几位朋友来访，请给加些热水瓶和茶杯。

Well,we'll send tea into the room when the visitors come.好，客人来访我们会端茶进来的。

By the way,is there any mail for me?顺便一下，有我的邮件吗?No.If there is,I'll give it to you in time.没有。

如果有的话，我会及时给你送来的。

Why did you come in without my permission?你为什么没经我允许就进来了?It's my negligence.I beg your pardon.我疏忽了，请你原谅。

I come and make the bed.Shall I do it now or later?我来做夜床，你看是现在做还是等会儿做?Since you have come,you may do it now?既然来了，现在就做吧。

酒店礼貌英语HOTEL COURTESY ENGLISH接待处礼貌服务英语COURTESY ENGLISH FOR RECEPTION1、请填写登记表。

Please fill in the registration form.2、请稍等。

Just a moment please.3、先生，您有没有预约？Do you have a reservation with us, sir?4、您预备如何付款呢？How would you like to pay your bill?5、请问怎么拼呢？How do you spell that, please?6、我在贵店预订了房间。

I have a reservation with you.7、请让我刷您的信用卡好吗？May I print down your card, please?8、早上好***先生（女士），有一位先生（女士）在大堂想和您通话，请稍候。

Good morning/afternoon/evening, Mr/Mrs….There is a Mr/Mrs…in the lobby whowants to speak to you. Just a moment, please. 9、对不起，电话没人接。

I’m sorry, but nobody is answering the phone. 10、请您在这里签一下字，好吗？Would you sign here, please?11、您打算在这里逗留多长时间？How long will you be staying here?12、能对一下您的护照吗？May I see your passport?13、这是房间钥匙，您的房间号码是***。

Here’s the room key. Y our room number is***.14、我能和David讲话吗？May I speak to David, please?15、我能给他留言吗？Could I leave a message for him?16、我们希望您在这里和我们一起度过的时光非常愉快。

APPENDIX IHOTEL COURTESY ENGLISH酒店礼貌英语一、欢迎语：WELCOME1、Welcome to Dolton Hotel Changsha. 欢迎光临通程国际大酒店。

2、Welcome to staying with us. 欢迎入住我们酒店。

3、Comments and suggestions are welcome. 欢迎多提宝贵意见。

二、问候语：GREETINGS4、How do you do? 你好（初次见面）。

5、How are you? 你好（熟客之间）。

6、Good morning(afternoon/evening),sir/madam. 早上（下午、晚上）好，先生（夫人）。

7、Nice to see you. 很高兴见到您。

8、Glad to meet you. 很高兴遇见您。

三、祝愿语：WISHES9、Wish you a pleasant stay in our hotel. 愿您在我们酒店过得愉快（客人刚入店时）。

10、Have a nice trip. 祝您旅途愉快(客人离店时)。

11、I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快（客人在饭店逗留期间）。

12、Congratulations! 祝贺您！13、Happy new year. 新年快乐！14、Happy birthday! 生日快乐！15、Merry Christmas. 圣诞快乐！16、Have a nice holiday. 节日快乐！17、Have a nice weekend 周末愉快！18、Good luck. 祝您好运！19、Wish you every success. 祝您成功！20、I wish you good health. 祝您身体健康。

21、I hope you will have a good time here.希望你在这儿过得愉快。

礼貌用语先生/女士，您好！欢迎光临！请问有预定吗？请问哪个包厢的？请问您几位？请问坐大厅还是坐包厢？这边请，小心地滑，小心台阶！请坐。

请问喝什么茶水？请问可以点菜了吗？这是我们的菜牌请过目。

请问喝点什么酒水饮料？这是您点的酒水请过目。

请问可以打开吗？请用小毛巾！小心烫手！打扰一下，帮您上道菜/打扰一下帮您换个烟缸/打扰一下，帮您换个骨碟/打扰一下，帮您斟酒水/打扰一下邦您斟茶水。

您的菜已上齐请慢用。

请问您点的主食可以上了吗？这是我们酒店为您赠送的果盘请慢用。

好的，请稍等，谢谢，不客气，马上来，不好意思。

让您久等了，这是找您的零钱请收好/这是您的发票请收好。

请带好随身物品。

慢走，谢谢光临/欢迎下次光临！Sir/Madam, how are you? Welcome to our hotel（həuˈtel）! Would you kindly（ˈkaɪndli）inform（inˈfɔ:m）us whether you have a reservation（ˌrezəˈveiʃən）, which room has been（bɪn）booked and how many people there are? Will you sit in the hall（hɔ:l）or in the room? Come this way, please. Be careful and watch the steps(step). Please sit down. What would you like to drink? Are you ready to order(ˈɔ:də) now? Here are our menus(ˈmenju:). What would youlove to drink? Here is your beverage(ˈbevəridʒ). Can I open it? Please use towel(ˈtauəl). Be careful, it is hot(hɔt). Excuse me, have a dish, change an ashtray, change a plate/ Excuse me, have a drink, refill([ˈri:fɪl) the tea. Your dish(diʃ) is all here. Can the main(mein) dish be placed (pleisis)now? Please enjoy(inˈdʒɔi) the fruit(fru:t) we present(ˈprezənt) as free(fri:) of charge([tʃɑ:dʒ). OK, please wait a minute(ˈminit). Thank you. You are welcome. It will be ready soon(su:n). We are sorry. We are sorry to keep you waiting so long. Here is your change(tʃeindʒ)/ Here is your receipt(riˈsi:t). Please take away all your goods(ɡuds). Goodbye, you are welcome to come again.。

酒店礼貌英文作文1. Thank you for choosing our hotel. We are honored to have you as our guest and we hope you enjoy your stay with us.2. May I assist you with your luggage? I would be happy to help you to your room.3. If you need anything during your stay, please do not hesitate to contact our front desk. We are available 24 hours a day to assist you.4. We take pride in providing our guests with a clean and comfortable environment. If there is anything in your room that needs attention, please let us know and we will take care of it immediately.5. Our restaurant offers a variety of delicious dishes for breakfast, lunch, and dinner. I highly recommend trying our local specialties.6. We understand that you may have a busy schedule during your stay. If you need to check out early, please let us know and we will arrange for a quick and efficient check-out process.7. We appreciate your feedback and strive to improve our service based on your comments. If you have any suggestions or concerns, please do not hesitate to let us know.8. We hope you have a pleasant stay with us and look forward to welcoming you back in the future.。

酒店英语Hotel English第一章日常英语（Daily English）1、称谓语：（单独用，常放句后）先生（Sir）小姐（Miss）太太/女士（Madam）（何姓一起使用）XX先生（Mr. X）XX小姐（Miss. X）太太（Mrs. X）2、问候语：早上好/下午好/晚上好（Good morning /afternoon / evening）(初次见面打招呼) （Q：How do you do?）(A：How do you do?)(已相识之间的问候) （Q：How are you?）（A：Fine, thank you.）3、欢迎语：欢迎光临我们宾馆/餐馆。

（Welcome to our hotel./restaurant.）欢迎您来这里用餐。

（Welcome to have meals here）见到您很高兴。

（Nice to meet you.）4、致谢用于及答语：谢谢您！（Q：Thank you）乐意效劳（A：You are welcome./It’s my pleasure）谢谢您的光临/好意/提醒（Thanks for your coming./kindness./reminding.）5、道歉用语及回答：对不起。

（Q：I’m sorry.）不用介意。

（A：Don’t mention it./Never mind./ That’s all right.）打扰您了。

（Sorry to disturb you!）对不起让您久等。

（Sorry to have kept you waiting）6、听不清客人的话：请您再说一遍好吗？（Pardon?/ I beg your pardon?）您能说慢一点儿吗？（Would you please speak a little more slowly?）7、①对不起，我的英语不是很好，请稍等，我叫另一个人来帮助您。

I’m sorry, but I only speak a little English. Wait a moment, I will get someone to help you.②我去叫经理过来，他非常乐意帮您。

直接称谓语：Gentleman 先生Sir 先生Mr 某某先生Lady 夫人、女士Madam 女士Mrs 某某夫人、某某太太Ms 不知是已婚或未婚Ms Green,格林女士，但是Lady Madam后面不能跟姓或名。

间接称谓语：The gentleman 那位先生That lady 那位女士Your husband 您的先生Your wife 您的夫人欢迎语：Welcome to stay in our hotel.欢迎您住在我们酒店。

Welcome to have your meals here.欢迎您来这里进餐。

I hope you will enjoy your staying here.希望您在这里生活愉快。

问候语：How do you do? 您好！Good morning. 早安！Good afternoon.. 午安！Good evening. 晚安！Long time no see you. How are you?多日不见，您好吗？祝贺语：Congratulations! 恭喜、祝贺I wish you a happy holiday!祝您节日愉快！A merry christmas to you!祝您圣诞愉快！Happy New Year!祝您新年愉快！Wish you a happy birthday!祝您生日愉快！Wish you every success!祝您一切都好！Wish you good business!祝您生意兴隆！告别语：Good bye 再见。

Good night 晚安。

See you tomorrow.明天再见。

Pleasant journey!祝您旅途愉快！Have a good trip!一路平安！Hope to see you again.欢迎您再来。

May I help you?我能为您做些什么吗？Is there anything else?您还有别的事情吗？Will it trouble you?这会打搅您吗？Would you like……?您喜欢……吗？Would you want……?您需要……吗？Can you……?您能够……吗？Would you mind if I……?我可以……吗？Please speak slowly.请您讲慢一点。

酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。

以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。

1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。

常用酒店英语词汇大全基本常用口语一、礼貌用语：1. Please 请Sir Madam/Miss2. Excuse me 对不起3. Pardon？对不起，请您再说一遍好吗？4。

I’m very sorry。

非常抱歉。

5。

Thank you . 谢谢。

二、单词及例句：1. 对客人表示欢迎：Welcome 欢迎International 国际hotel 酒店－Welcome to Planet International Hotel! 欢迎光临星球国际大酒店！2.见到客人寻问是否需要帮助:HelpWhat can I do for you？May I help you？3.离开客人时:Nice 美好的pleasant 愉快的evening 晚上weekend 周末－Have a nice day. 祝您今天过得愉快。

－Have a pleasant evening。

祝您今晚过得愉快。

－Have a good weekend. 祝您周末过得好。

4. 给客人让路时：After 在……后面madam女士first 首先sir 先生－After you, madam. 夫人，请.－You first，sir。

先生，您先请.5。

领路的时候:Follow－Please follow me, sir. 先生，请跟我来.当领客人到达目的地时:－Here we are ，room 2208. 第2208号房间到啦.6. 当客人要什么东西时:－Yes, sir. It’s no problem. 好的先生.这不成问题。

酒店基本词汇Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村King-size 特大号床 Queen-size 大号床 Twin beds 双床房Single bed 单床房 Double room 双人间 Single room 单人间Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房Connecting room 连通房 Executive Floor 行政楼层Bellboy 行李员 Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台 Coach 旅游大巴Reservation 预订(不是预定） Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园 Tip 小费 Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check—out 退房 check-in 登记入住 lobby 大堂Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员 Kitchen Hand； Kitchen Help；Kitchen Worker厨工 Cook； Chef厨师 Head Chef厨师长Cook炊事员 Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游 Sauce Cook调味汁厨师Restaurant Manager饭店经理 Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员 Hotel Accountant酒店会计Chief Accountant； Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper； Head Housekeeper客房部主管Chambermaid客房女服务员 Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western—Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk； Reception Clerk总台接待员酒店岗位：客房预定 room reservation客满 fully booked房间种类 types of rooms双人房 double room标准房 standard room双床房 twin room高级房 superior room豪华房 deluxe room商务房 executive room套房 suite普通套房 junior room高级套房 senior suite总统套房 Presidential suite朝南的房间 a room facing south公寓套房 studio room连通房 connecting room相邻房 adjoining room没有按预定抵店 no show确认信 letter of confirmation服务费 service charge额外费用 extra charge班车 shuttle bus全价 full price折扣价 discounted price标准价 rack rate优惠价 special price免费 complimentary rate特大号床 king—size bed大号床 queen—size bed推迟 postpone空房 Vacancy/vacant room取消 cancel/cancellation更改 change预定 book/reserve自动门 automatic door登记入住 check in结帐 check out一件行李 a piece of baggage/luggage 背包 shoulder bag纸箱 cardboard box手提箱 briefcase汽车行李箱 luggage trunk送行李 send up填写 fill out名牌 name tag夜床服务 turn – down service 打扫房间 make up稍稍整理 tidy up洗衣项目 laundry items加快服务 express service核对 check包间 private room菜单 menu套餐 set menu定满了 fully booked租 rent计划表 schedule推举 recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架 pillow 枕头heating control 加热控制ice tongs 冰夹 chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌 DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床 double bed 双人床 desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌 PMU sign 请收拾房间牌slippers拖鞋 drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor （英)底，层,一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator， lift 电梯drawer 抽屉second floor （英）三楼，（美）二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语:market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动）签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形）多余的postpone (动）延期cancel （动)取消travelers cheque 旅行支票pay （动）付款fill （动)填写 administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge （动）收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable （形)合理的cash (动）兑换keep (动）保留、保存bank draft 汇票accept (动）接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B＆B: 经济型酒店resort hotel 度假区酒店酒店部门:电脑部E。