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酒店服务英语Unit 11.小包价package rate 26.救生演习musterdrill2.基本房价rack rate 27. 疏散evacuate3.免费的complimentary 28.强制性的compulsory4.豪华套房deluxe suite 29.演习drill5.旅游与酒店业hospitality industry 30.行李牌claim tag6.自助餐buffet 31.菜肴cuisine7.住宿登记卡registration card 32.餐厅总管restaurantmanager8.纸币bank note/bill 33.可以自由选择座位9.时间安排schedule 34.风味餐厅specialtyrestaurant10.叫早服务morning call service 35.每日安排表dailyschedule11.早餐券coupon/voucher 36.汽笛siren12.酒店大堂hotel lobby 37.终点站terminal13.无预定客人walk-in guest 38.探测器detector14.保留房blocked room 39.休息室lounge15.维修部maintenance department 40.安检security check16.礼宾部concierge 41.登船embarkation17.走廊corridor 42.紧急集合地点muster station18.机场大巴airport shuttle bus 43.逃避者evader19.货币的面额、面值denomination 44.赌场casino20.收据receipt 45.停靠港Port of call21.发票invoice 46.国际海上人命安全公约SOLAS22.姓名牌name tag 47.折叠婴儿车push chair23.定金deposit 48.手提行李hand luggage24.出纳员cashier 49.度假地resort25.房费room rate 50.房卡room card(1) 我把这些内容确定一下，好吗？您要定一个豪华套房，从23号星期五到27号星期二，包括起止日。
酒店服务常用英语1)Good morning(afternoon ,evening),sir(madam).早上好（下午、晚上好），好，先生（夫人）2)How do you do?(-- how do youdo ?)您好！3)Hello (or hi )!您好！4)How iseverything(with you )? （您的）一切都好吗？5)How are yougetting on ( oralong ) thesedays ?这几天过得如何样？6)How are you ?(- Fine ,thankyou .and you? )您的躯体好吗？7)Glad (nice ) tosee you .见到您专门快乐。
8)Welcome to ourhotel.欢迎到我们的酒店来！9)It’s nice tomeet you again ,Mr. Johnson .再次见到您太好了，约翰逊先生。
10)Good –bye.(orbye-bye)再见！11)Good night.晚安（晚间辞别用）12)Have a goodrest.祝您休息好！13)See you later(tomorrow).以后（改日）见！14)Hope to seeyou again soon.期望不久再见到您！15)Have a goodtime.祝您过得愉快！16)We wish you apleasant stay inour hotel.愿您在我们饭店过得愉快！17)Please don’tleave anythingbehind.请不要遗忘你的东西。
18)Mind (or watch)your step!请走好！19)We wish you apleasantjourney.祝您旅途愉快！20)Have a nice trip!一路平安！21)All the best!万事如意。
22)Take care!多保重！23)Good luck!祝您好运！24)Thank you(very much)感谢您（专门感谢）。
酒店常用英语一、名词解释1、front desk 前台2、house room 客房3、operator 总机，话务员4、business centre 商务中心5、assistant manager 大堂副理6、reception 接待7、morning call 叫醒服务8、VIP=very important person 贵宾9、laundry service 洗衣服务10、single room 单间double room 双人间triple 三人间suite 套间deluxe room 豪华间vacant room 空房11、upstairs上楼12、second第二13、elevator电梯14、basement地下室15、corridor走廊尽头16、advice忠告17、customer service centre 房务中心18、shopping centre购物中心19、toilet卫生间20、towel毛巾21、restaurant餐厅22、bredkfast/lunch/dinner 早餐/午餐/晚餐23、steak 牛排24、tea 茶25、bread 面包26、soap 香皂27、cup 杯子28、vegetable 蔬菜二、问候语1、Good morning（afternoon、evening）madam/sir早上（下午、晚上）好，女士/先生2、Welcome to our hotel. 欢迎入住我们大厦。
3、Wish you a most pleasant stay in our hotel.祝您在我们酒店入住愉快。
4、Thank you for your advice（information/help）.谢谢您的忠告（信息/帮助）。
5、You are welcome./Not at all. 不用谢。
6、It’s my pleasure. 很高兴为您服务。
7、I’m sorry./Excuse me. 对不起，抱歉。
酒店英语服务礼貌用语酒店是一个提供住宿、餐饮和其他服务的场所，因此，为了给客人提供良好的体验，酒店员工需要具备一定的英语服务礼貌用语。
以下是一些常用的酒店英语服务礼貌用语，帮助员工与客人进行沟通和交流。
1.欢迎客人- Good morning/afternoon/evening! How can I assist you?2.询问客人需求- How may I help you?- Is there anything I can assist you with?- Can I help you with anything else?3.提供住宿信息- Our hotel has different room types available for you to choose from.- We have single rooms, double rooms, and suites.- Each room is equipped with modern amenities such as air conditioning, TV, and free Wi-Fi.- Our hotel also offers room service, laundry service, and wake-up calls.4.接待客人- May I have your name please?- Can you please fill in this registration form?- Here is your room key.- The elevator is on your right/left.5.向客人提供额外信息- The swimming pool is located on the third floor.- The breakfast buffet is served in the dining hall from 7 am to 10 am.- The gym is open 24 hours a day.- The hotel provides a shuttle service to the nearby attractions.6.帮助客人解决问题- I apologize for the inconvenience. Let me solve it for you right away.- I will make sure to address this issue immediately.- Please allow me to find a solution for you.- Thank you for bringing this to my attention, I will take care of it.7.对客人的感谢和赞美- Thank you for choosing to stay with us.- We appreciate your business.- Your feedback is greatly valued.- We are delighted to have you as our guest.8.打招呼- Good morning/afternoon/evening!- How is everything going today?- How was your day?9.提供服务建议- Our concierge can provide you with information about local attractions.10.在客人离开时道别- Have a pleasant day!- Thank you for staying with us. We hope to see you again soon.- If you need anything else, please don't hesitate to ask.- Safe travels!除了以上的常用礼貌用语，酒店员工还应该学会主动倾听客人的需求、提供帮助和解决问题。
酒店服务常用英语页1. 介绍在酒店工作或旅行时，掌握一些酒店服务常用英语会非常有帮助。
本文档旨在为您提供一些在酒店工作或旅行中常用的英语短语和表达，以便您能够更好地交流和理解。
2. 预订房间2.1 预订房间•Do you have any available rooms?（你们有空房吗？）•I would like to book a room for two nights, please.（我想预订一个房间，入住两晚。
）•What type of room would you like?（您需要什么类型的房间？）•How much does a room cost per night?（每晚的房价是多少？）•Could you tell me the check-in and check-out times?（请问入住和退房时间是什么时候？）2.2 填写登记表•I need to fill out a registration form, right?（我需要填写登记表对吗？）•Here is my passport and credit card.（这是我的护照和信用卡。
）•Could you please fill in your personal information?（请填写您的个人信息。
）•Is there any additional information you need from me?（你们还需要我提供哪些信息吗？）2.3 特殊要求•I would like a non-smoking room, please.（我想要一间非吸烟房。
）•Could I have a room with a view?（我可以要一间可以看到风景的房间吗？）•I need an extra bed in my room.（我需要在房间里加一张额外的床。
）•Is there a room available with a bathtub?（有没有带浴缸的房间？）3. 入住过程3.1 搬运行李•Could you please help me with my luggage?（请帮我搬运行李。
酒店常用英语如下：1. 预定房间：- I would like to make a room reservation.（我想预定一个房间。
）- Can I book a room for [number of nights]?（我可以预订[number of nights]晚的房间吗？）- What are your room rates?（你们的房间价格是多少？）- Do you have any available rooms for [date]?（你们有[number of rooms]个房间在[date]日期可用吗？）2. 入住和退房：- I have a reservation under the name of [your name].（我有一个以[你的名字]预订的房间。
）- What time is check-in/check-out?（入住/退房时间是几点？）- Could you please provide me with a key card for room [room number]?（请给我提供[房间号]的房卡。
）- I would like to extend my stay for [number of nights].（我想延长[number of nights]晚的住宿。
）- Can I have a late check-out?（我可以延迟退房吗？）3. 房间设施：- Is breakfast included in the room rate?（早餐包含在房价内吗？）- Could you send someone to fix the air conditioning in my room?（能派人来修理我房间的空调吗？）- Can I have an extra pillow/blanket/towel, please?（我可以要一个额外的枕头/毯子/毛巾吗？）- How does the Wi-Fi work in the hotel?（酒店的Wi-Fi如何使用？）- Is there a hairdryer/iron in the room?（房间里有吹风机/熨斗吗？）4. 其他服务：- Where is the nearest restaurant/bank/pharmacy?（最近的餐厅/银行/药店在哪里？）- Can you help me arrange transportation to the airport/train station?（你能帮我安排去机场/火车站的交通吗？）- Could you recommend any local attractions or sightseeing spots?（你能推荐一些当地的景点吗？）- What time does the hotel gym/pool/spa open/close?（酒店的健身房/游泳池/水疗中心什么时候开放/关闭？）。
酒店专业英语外语指的是在酒店行业中使用的专业英语词汇和表达方式。
以下是一些常见的酒店专业英语外语示例：1. 酒店服务：- Front desk（前台）- Check-in（办理入住手续）- Check-out（办理退房手续）- Room service（客房服务）- Housekeeping（客房清洁服务）- Concierge（礼宾服务）- Bellhop（行李员）- Porter（搬运工）2. 酒店设施与房间类型：- Single room（单人间）- Double room（双人间）- Suite（套房）- Twin room（双床间）- Executive floor（行政楼层）- Gym（健身房）- Spa（水疗中心）- Pool（游泳池）3. 餐饮服务：- Restaurant（餐厅）- Buffet（自助餐）- A la carte（点菜）- Menu（菜单）- Waiter/waitress（服务员）- Chef（厨师）- Bar（酒吧）- Room service（客房送餐服务）4. 会议与活动：- Conference room（会议室）- Banquet hall（宴会厅）- Event planning（活动策划）- Audiovisual equipment（音视频设备）- Catering（餐饮服务）- Delegate（代表）- Keynote speaker（主讲人）5. 预订与取消：- Reservation（预订）- Availability（可用性）- Occupancy rate（入住率）- No-show（未到）- Cancellation（取消）- Confirmation number（确认号码）- Deposit（押金）这些只是酒店专业英语外语的一部分，实际上酒店行业中的专业术语和表达方式非常丰富。
酒店常用服务英语1 Can /May I help you?/ What can I do for you?我能为您做些什么？/有什么可以帮您吗？2 ROOM RESERV A TIONS(客房预订部), May I hel p you?客房预订部，有什么可以帮您吗？3 May I have your name /phone number?能告诉我您的姓名吗？/电话号码吗？4 We'll be expecting you next Tuesday.我们下星期二恭候您的光临。
5 At what time will you arrive?/ What time will you be arriving?您大概几点到（抵店）呢？6 From which date and for how many nights?您需要预定哪天的房间，大概住几完呢？7 How long do you intend to stay?您预计要住几天？8 One moment please, sir. Y es, we can confirm 10 double rooms for 34 days.先生，请稍等。
是的，我们有10个双人间可以住34天。
9 Which kind of room would you prefer? /What kind of room do you want?您需要哪种类型的房间呢？10 We have double rooms at 100 dollars and 150 dollars, which would you prefer?我们的双人间有100美元一晚的和150美元一晚的，您需要哪一种呢？11 Would you tell me the rate per night for a single room with a bath?您能告诉我带浴室的单人间是多少钱一晚吗？12 How much is a double with a bath , please?请问带浴室的双人间多少钱？13 We are for 10 percent discount for good preservation(?), sir.先生，我们可以给你10%的折扣。
酒店业常用英语一、前台接待英语1. Hello, welcome to our hotel. 你好，欢迎来到我们的酒店。
2. How many people are there in your group? 您的团队有多少人？3. Would you like to make a reservation? 您想预订房间吗？4. We have a double room available for you. 我们有一间双人房可供您使用。
5. Here is your room key. 这是您的房间钥匙。
6. Do you need any assistance with your luggage? 您需要帮忙搬运行李吗？7. Please let us know if you need anything else. 如果您需要其他任何东西，请告诉我们。
二、客房服务英语1. Good morning, is there anything else you need? 早上好，您还需要其他东西吗？2. Would you like a wake-up call? 您想要叫醒服务吗？3. Your breakfast has been delivered to your room. 您的早餐已经送到您的房间。
4. Please let us know if there is anything wrong with your room. 如果您的房间有任何问题，请告诉我们。
5. We will send someone to clean your room in a few minutes. 我们会在几分钟内派人去打扫您的房间。
三、餐饮服务英语1. Do you have a reservation for dinner? 您有预订晚餐吗？2. Would you like to be seated in the main dining room or the private room? 您想在主餐厅还是包间就餐？3. Here is the menu. 您看菜单。
Part one : general expressions1)Good morning(afternoon ,evening),sir(madam).早上好（下午、晚上好），好，先生（夫人）2)How do you do?(-- how do youdo ?)您好！3)Hello (or hi )!您好！4)How iseverything(with you )?（您的）一切都好吗？5)How are yougetting on( or along )these days ?这几天过得怎么样？6)How are you ?(-Fine ,thankyou .and you? )您的身体好吗？7)Glad (nice )to see you .见到您很高兴。
8)Welcome toour hotel.欢迎到我们的酒店来！9)It’s nice tomeet youagain , Mr.Johnson .再次见到您太好了，约翰逊先生。
10)Good–bye.(orbye-bye)再见！11)Good night.晚安（晚间告别用）12)Have a goodrest.祝您休息好！13)See you later(tomorrow).以后（明天）见！14)Hope to seeyou againsoon.希望不久再见到您！15)Have a goodtime.祝您过得愉快！16)We wish you apleasant stayin our hotel.愿您在我们饭店过得愉快！17)Please don’tleaveanythingbehind.请不要遗忘你的东西。
18)Mind (orwatch) yourstep!请走好！19)We wish you apleasantjourney.祝您旅途愉快！20)Have a nicetrip!一路平安！21)All the best!万事如意。
22)Take care!多保重！23)Good luck!祝您好运！24)Thank you(very much)谢谢您（非常感谢）。
25)Thanks a lot.多谢。
26)Thank you forcoming.谢谢您的光临。
27)Thank you forstaying inour hotel.感谢您在我们饭店下榻。
28)I’m verygrateful toyou.非常感谢您。
29)It’s verykind of you.谢谢，您真客气。
30)You are (most)welcome.不用谢，不用客气。
31)Not at all.不用谢。
32)Don’tmention it.不用谢。
33)Mypleasure.(orwithpleasure)很高兴能为您服务。
34)Glad to be ofservice.很高兴为您服务。
35)At yourservice.乐意为您效劳。
36)I’m sorry.很抱歉。
37)Excuse me.对不起。
38)I’m terriblysorry. It’smy fault.非常抱歉，那是我的过错。
39)I’m awfullysorry for mycarelessness.对于我的粗心大意我非常抱歉。
40)Sorry to havekept youwaiting.对不起，让您久等了。
41)Sorry tointerruptyou.对不起，打扰了。
42)That’s allright.这没什么。
43)It doesn’tmatter.没关系。
44)Never mind.不要紧，没关系。
45)Let’s forgetit.算了吧！46)What can I dofor you?我能为您干点什么？47)Can I helpyou?48)我能为您干点什么？49)Is thereanything Ican do foryou?有什么能为您效劳的吗？50)Just a moment,please.请稍等一下。
51)Don’t worryabout it别担心。
52)I beg yourpardon?(orPardon?)对不起，请再说一遍好吗？53)You arewanted on thephone, Mr.Bellow.贝罗先生，有您的电话。
54)Who isspeaking,please?请问您是谁？（电话用语）55)I’ll switchyou to Room1120.我马上给您接301房间。
56)What numberare youcalling?请问对方什么电话号码。
57)Who would youlike to talkto?请问受话人姓名？58)Could youhold the line,please?请（拿着话筒）稍等一会好吗？59)Here are comeletters foryou.这是您的信。
60)What a shame!多可惜！61)I’m sorry tohear that!听到这事我很难过。
62)We are allsorry to hearof yourillness.听说您病了都很担心。
63)There ,there,Now try not toget too upsetabout it.好啦，不要为这事太烦恼了。
64)I wish yougood health.祝您健康。
65)Let me wishyou everysuccess.祝您一切顺利！66)Happy NewYear!新年快乐！67)MerryChristmas!圣诞节快乐！68)Happybirthday toyou!祝您生日快乐！69)Congratulations!祝贺您！（恭喜）70)My heartycongratulations!衷心祝贺您！71)As youwish(or like)随您的便。
72)Certainly.当然可以。
73)Of course.当然可以。
74)Go ahead anddo what youlike.干吧，你喜欢干什么就干什么。
75)I’m sorry,that’s notallowed.对不起，这是不允许的。
76)No, I’mafraid not.不，恐怕不行。
77)Out of thequestion,I’m afraid.恐怕不可能。
78)Walk straightahead.一直往前走。
79)Turnleft(right).往左（右）转。
80)Goupstairs(downstairs).上（下）楼。
81)Take the liftto the thirdfloor.乘电梯到三楼。
82)The lifts arein the lobbynear the mainentrance.电梯间在大厅靠大门外。
83)The bellmanwill show youthe way to thebanquet hall.大堂服务员将领您去宴会厅。
84)There is awashroom atthe end of thecorridor.洗手间在走廊尽头。
85)The post andcable serviceis oppositethe bar.邮电所在酒吧对面。
86)The bank isnext to theshop.银行在小卖部隔壁。
87)You can getyour moneychanged atthecashier’sdesk.你可以收银外兑换钱。
88)How muchwould youlike tochange?你要兑换多少呢？89)The rates ofexchange areon the boardthere.兑换率写在那这的黑板上。
90)There aresome localproducts onsale here.这里出售一些地方产品。
91)It’s sold byweight(yard,meter…)这个按重量（码，米……）计价出售。
92)Sorry, it’ssold out.对不起，卖完了。
93)How do youlike this?您看这个怎么样？94)What aboutthat one?你看那个好吗？95)Here is yourchange.这是找您的钱。
96)Here is yourreceipt.这是你的收据。
97)Air mail orordinarymail?是航空信还是平信？98)An air mailletter forabroad is$1.60.寄往国外的航空信需1.60元。
99)The travelagency in thehotel takesall kinds ofbooking.饭店的旅行社代办各种预订票。
100)Please don’tsmoke here.请不要在这里抽烟。
Part two:reception&housekeepingservice第二部分：总台及客房服务。
101)What kind ofroom wouldyou like (orprefer)?您希望要什么样的房间？102)Do you want asingle roomor a doubleroom?你想要单人房还是双人房？103)Would youlike a roomwith bath orshower?您想要浴缸的还是淋浴的房间？104)How long doyou plan tostay here?你打算住多久？105)For how manynights你要住几个晚上？106)How manypeople arethere in yourparty?你们一起有几个人？107)I can book youa single roomwith showerfor the 26th.我可以为您在26日订一个带淋浴的单人间。
108)What timewill you bearriving?您将何时到达？109)Unfortunately, we arefully bookedfor the 21st遗憾的是21日的客房全部订满。
110)We won’t beable toguarantee youa room for May6th .我们不能保证5月6日给您一个房间。
111)For a singleroom theprice wouldbe 35 dollars单人房的价格是35美元。
112)There is asmall chargeof 25 cents aday extra.每天要收25美分附加费。
113)There’s areduction forchildren.儿童可以减价。
114)Could youfill in thisform, please?请填写这份表格。
