值班经理检查表
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日期(Data):
天气(Weather):
姓名(Name): _ MANAGER ON DUTY,S CHECKLIST
值班经理检查表
Remarks&Comments:
需说明情况:
LOBBY/HOTEL ENTRANCE
大堂、饭店入口
1、Parking problems?
停车情况:
2、When are the exterior lights turned on?When are they turn off?
大楼外墙照明开启时间:关闭时间
Other Comments:
其他记录:
FRONT OFFICE
前台
Yes No 1、Is the AM in the lobby greeting guests and solving guests problems? □□
大堂副理是否在大堂内迎候客人、帮助客人解决问题?
2、Did you check the VIP room set-up?How was it? □□
是否进行VIPⅡ级以上的客人住房检查?情况如何?
3、Did the expected VIP show up on time? □□
VIP客人是否准时到达?
4、Was the VIP properly treasted? □□
VIP客人是否按VIP要求接待?
5、Is the MOD in the lobby greeting VIP guests? □□
值班经理是否在大门口迎送贵宾?
Reberk:
备注:
CHECK-IN COUNTER(Please check off when not correct and put down notes.)
TELEPHONE SERVICE
电话服务
1、Dial 23238888,how promptly is the phone answered?(Try I time and record the no.of rings
before the phone is picked up and how the operator answers the call.)
拨通总机23238888,总机是否及时应答?拨1次,记录电话举起前铃声次数及总机回答情况。
a.Time: No. of Rings:
时间:铃声次数:
Answer:
回答情况:
Yes No 2、Did the operator give clear and accurate data or indication?Was she polite? □□
接线员回答是否清楚、准确、礼貌?
3、Is the PABX room tidy and well organized? □□
总机房是否整洁有序?
4、Is information displayed on white board up to date? □□
白板上的信息是否是最新的?
Other Comments:
其它记录:
Maintenance Center (When needed.)
维修中心(需要时填写)
Yes No 1、Did the engineering staff answer properly, when you call Maintenance Center?
当您打电话去维修中心时,工程部员工回答是否恰当?□□维修中心当班员工姓名?
2、Did the engineering staff fix the problem
Efficiently?How many long did you wait? □□工程部员工是否快捷到位处理?多长时间?分钟
3、Is the appearance of staff good?
员工仪容是否良好?□□Service Center
服务中心
是否正常?如异常,请描述具体情况。
GUEST ROOM(please check off when not correct and write down notes in specific) 客房(不理想的打“√”并在备注栏说明)
Room no. Time of check:
RESTAURANT,MEETING,ROOMS,RECREATION AREAS CHECK
SECURITY/FIRE SAFETY CHECK
安全/消防检查
Yes No 1、Is the guard in surveillance room alert? □□
检查消控中心当班的员工是否警觉?值班人姓名:
2、Are the meeting room fire escapes blocked? □□
检查饭店会议场所消防通道是否被堵?
3、Is the fire escape to service elevator areas blocked? □□
检查饭店员工电梯间消防通道是否被堵?
4、Are any fire escapes in Night KTV blocked? □□
巡视检查KTV,消防通道是否被堵?
5、Are any fire escapes in Sauna area blocked?Is there any fire safety hazards? □□
检查桑拿中心,消防通道是否被堵?是否存在火灾隐患?
If the answer to the above question is “yes”,please describe in detail what you did to salve the Security/fire safety problems?
以上如存在异常情况,请详细阐述问题并说明你已采取了什么措施解决上述安全/消防隐患?
Other Comments:
其他记录:
SUPPORT AREAS CHECKLIST
(Tickle if it’s not in good condition and write down notes in specific.)
后勤区域检查(请在检查有问题的部位打“√”,并在备注栏说明)