上海regent 的值班经理检查表

值班前检查表
值班经理姓名：日期：时间：
❑阅读管理组留言本
❑检查货物品质及存量
❑了解服务员工作位置
❑了解昨日营业额及时段TC
❑了解员工日清卫生检查落实状况
❑安排工作单位上问题处理的优先次序
❑了解服务区收银机开启状况及使用时间
❑与其他经理协调，设定管理人员工作位置
❑所有服务员都了解自己的首要与次要工作责任
❑使区域内所有服务员都了解自己的首要与次要工作责任待办事项：
A类代表值班需解决的事:
B类代表需当天解决的事:
C类代表长时间需解决的事:
注：每日值班经理14：00进行交接，交接时间为15分钟。

酒店管理会所行政值班经理检查表
当日行政值班经理检查一览表
1.不允许有任何障碍物如盒子、箱子或是客房餐饮的推车等等。

如发现，请客房送餐部或管家部帮助清除，并记录。

2.防火门是否关闭，如未
请记录。

3.检查客电梯按钮及周围环境。

4.在工作间附近的走廊、楼梯和
防火通道里的窗玻璃干净状况良好。

-检查酒店各公区客用洗手间内容1.
客用洗手间是否整洁-检查酒店行政楼层会所内容1.如无活动则须关闭所
有电源2.桌椅及营业设备3.服务区通道是否整洁，有无障碍物4.客用洗
手间是否整洁5.行政楼层会所会议室正常不正常需要改善跟催部门正常
不正常需要改善跟催部门
-检查酒店所有餐饮场所及3楼，4楼会议室、贵宾接待室、远洲厅、议政厅餐厅阳光酒廊地中海西餐厅聚仕轩中餐大厅聚仕轩中餐贵宾房东方
快车食府3楼，4楼会议室贵宾接待室远洲厅议政厅-检查酒店休闲及娱
乐场所位室内游泳池网球场桌球室乒乓球室置正常不正常需要改善跟催部
门时间设备设施装修
健身室麻将室东方帝湖桑拿威斯汀皇冠俱乐部-检查酒店所有餐饮场
所厨房卫生内容1.厨房地面和环境清洁2.所有的营业设备安排有序3.检
查煤气和蒸气是否有漏气4.是否有跑水或漏水现象5检查仓库门是否关
好6.灯光-巡视酒店外围区域灯光及卫生内容1.楼体霓虹灯2.外院灯光3.地面停车场情况4.喷水池情况5.垃圾房情况6.花草植物情况正常不正常
需要改善跟催部门正常不正常需要改善跟催部门
-查看酒店
楼层客房检查(检查5间客房)房号正常不正常需要改善跟催部门
-其它建议：(作为当日值班经理，对酒店经营管理提出个人意见和建议)
当日行政值班经理签字
总经理批示。

Manager on Duty 值班经理：Areas区域Front of House 大堂部分Organization & cleanliness 干净整齐Lighting 照明Air-con/Heating 空调／暖风Signages & Posters 标牌及海报Elevators functioning properly 电梯运转正常Luggage room arranged properly 行李房摆放整齐Toilets clean and stocked 客厠干净且用品齐全Promotional material maintained 宣传品齐全Public Restroom 公共区域客厠Cleanliness/Smell 清洁程度／有无异味Mirror 镜子Hand soap,lotion,paper towel,toilet tissue 洗手液;霜,擦手巾，厠纸Water & toilet flush in working condition 抽水马桶冲水正常Guest Service 对客服务Check-in/out efficiently 办理入／离店快速有效率Staff grooming and attentiveness 员工仪表 及注意力Luggage distribution system working smoothly 行李递送工作运转正常Security guards on post 保安坚守岗位Taxi services available 出租车服务Duty Manager ＆ Lobby Greeters 值班经理和大堂迎宾Guest Contact 对客联系 VIP's arrival? Meet personally upon arrival 有否贵宾到店？亲自迎接DM's log book review and any cases taken action on? 查看DM记录本，是否有事情需要解决Any guest complaints/suggestions with DM that have beenacted upon? 有否客人向DM 投诉／建议，并且已经得到解决？Gather comments and feedback from 2 in house guest 2位住店客人意见Business Center/ The Boutique Shop 商务中心／ 礼品店Staff friendliness 员工友好程度Organization & Cleanliness 干净整齐Hotel Perimeter 酒店外围Signage of Regent 丽晶标志Flag 旗帜Car park area lighting maintained 停车场照明良好Security post 保安岗位Outside area clear of debris 场地整洁Any other comments, i.e. building 其它情况，例如楼宇Check TimeMANAGER ON DUTY CHECK LIST值班经理检查表Areas 区域The Regent Touch 丽晶一键通Information Board update 更新信息板Guest Floor Checks 楼层Corridors and stairwells clear and properly light?走廊及楼梯间内清洁且照明良好？All storerooms locked? 储物间是否上锁？Room service trays not picked up? 是否有送餐托盘未收集？Emergency exits clear, properly lit? 紧急出口通畅,指示灯亮?Pantries 工作间Fire fighting equipment in place? 消防用具是否在原位？Room Checks (Deluxe/Premier/Studio/Corner Suite/ExecutiveSuite/Specility Suites) 房间抽查(豪华房/超大豪华间/行政房/角套房/行政套房/总统套房) - Please specify The Regent Club Lounge 丽晶阁Lounge clean and properly set-up 清洁，布置适宜Reception desk properly set-up 行政楼接待处布置适宜Air-con/ heating 空调／ 暖风Public restroom 公共客厠Meeting Room 会议室Fitness Center & Guerlain Spa 健康中心/娇兰水疗中心Cleanliness of locker room/restroom/treatment room 更衣室／卫生间/理疗间清洁Others 其它Tong's Deli/Lobby Lounge/O2on 2/CO2/Amici/IRD/Shanghai V/美食角/大堂吧/全日餐厅/雪茄吧/意大利餐厅/客房送餐/中餐厅Use Quality Assurance Evulation Report-2007 使用2007年品牌标准检查表Banquet 宴会Banquet service corridor - cleanliness 宴会服务走廊的清洁度Rooms set for function? 房间布置Rooms cleaned, organized after use? 房间使用后重新清洁并规整Doors locked (if not used) 门已锁好（如果不用的话）Lighting / AC switched off after use? 使用后关闭照明／空调？Function in progress checked 宴会 进行情况CCTV Room *2 监控室 (二个)Staffing 员工Staff Entrance / 员工入口Cleanliness 清洁度Other comments 其它评价值班经理检查表Check TimeMANAGER ON DUTY CHECK LISTAreas 区域Basement 1-3 / 地下一层至三层Cleanliness 清洁度Other comments 其它评价Male/ Female Lockers 男女更衣室Cleanliness 清洁Other comments 其它评价Garbage Room / 垃圾房Cleanliness 清洁度Other comments 其它评价Staff Discipline 员工纪律Any personnel not following hotel rules and regulations?是否有人违反酒店规章制度？Staff grooming / name tag checked 员工仪表，名牌佩戴Staff Name 员工姓名Staff Name 员工姓名Staff Name 员工姓名Daily Regent Touch Point knowledge of associates 员工的每日基础知识Cafeteria 食堂Cleanliness 清洁Menu of the day correctly prepared? 是否按菜单备餐Quality of food 食品质量Quantity of food 食品数量Bravo of Associates 员工值得喝彩的行为Front Office on Duty:前厅当班经理Housekeeping on Duty:Security on Duty:管家当班经理保安当班经理Duty Manager Log Book Review:值班经理当班报告情况餐饮当班经理MANAGER ON DUTY CHECK LIST值班经理检查表Overall Highlights 综合重点：Food & Beverage Check TimeLISTDate 日期：LISTLIST。

Duty Executive:Date:值班经理签名：日期:(A)会所大楼检查时间评价Club House Time YES NO COMMENTS 击球人数The number of people who shots灯光是否正常Did the light working?□□空调是否开启Did the air conditioning turned on?□□设备运转是否正常Did the equipment operation working?□□疏散指示是否正常Did the evacuation instructions working?□□墙面和地面是否清洁Did the floor and wall cleaning?□□仓库是否上锁Did warehouse locking?□□是否有异常气味No abnormal smell□□员工是否着装整齐，佩带名牌Does the Staff well-groomed and wearing name badges?□□前厅员工是否有礼貌的接待客人Did you see the front office employees greet the guest at the counter?□□垃圾箱是否已清理干净Did ash urns being free of litter?□□1餐厅Restaurant客人用餐情况D ining situation of Guests员工上岗人数The number of staff posts更衣室是否清洁Did Locker room being cleaned?□□燃气是否关闭Did the gas turned off?□□排风是否关闭Did the exhaust closed?□□2办公区域Regional Office门是否上锁Was the doors locked?□□是否有客人在使用会所的客房/会议室Is there customers useing the club room / conference room?□□空调是否关闭Did the air conditioning turned off?□□3会所外围Club Outside是否有过夜车辆Did you see the overnight vehicles stay around?□□整体情况：Overall Situation(B)餐饮大楼检查时间评价Catering Building Time YES NO COMMENTS 用餐人数The number of people who mealsVIP包房情况The situation of VIP private room领位员是否微笑服务Does the hostess offer the smile service?□□前厅员工是否有礼貌的接待客人Did you see the front office employees greet the guest at the counter?□□员工是否着装整齐，佩带名牌Does the staff well-groomed and wearing name badges?□□疏散指示是否正常Did the evacuation instructions working?□□墙面和地面是否整洁Did the floor and wall being cleaned?□□海鲜坊是否有异味Did the seafood square spread normal smell ?□□1会议室Meeting Room无人使用的会议室是否上锁Did the no used meeting room being locked ？□□2KTV、桑拿KTV、Sauna客人数量The number of guests值班人员人数The number of personnel on duty3办公区域Regional Office办公室是否上锁Was the office doors locked?□□仓库是否上锁Was the warehouse locked?□□空调是否关闭Did the air conditioning turned off?□□整体情况:Overall Situation(C)客房大楼检查时间评价Room Building Time YES NO COMMENTS酒店当日入住情况Hotel Occupancy of the day灯光是否正常Did the light working?□□设备运转情况是否正常Did the equipment operation working?□□疏散指示是否正常Did the evacuation instructions working?□□前厅员工是否有礼貌的接待客人Did you see the front office employees greet the guest at the counter?□□是否有异常气味Was there spread abnormal smells？□□1客房区域Room area走廊地面、地毯及墙面是否清洁干燥Was the floor and wall being cleanled ?□□每层楼是否有灭火器Was there fire extinguishers on each floor?□□电梯是否清洁Did the elevator cleaned？□□走廊灯光是否正常Did the corridor light working?□□布草和工作间是否上锁Did theLinen and the workplace locked？□□楼梯是否清洁Did the stairs being cleaned ？□□电视频道是否正常Did the TV channels working normally?□□热水和空调是否正常Did the hot water and air conditioning working in order?□□2监控中心Monitoring center值班人员人数The number of personnel on duty整体情况Overall Situation(D)宿舍检查时间评价Dormitory Time YES NO COMMENTS 员工告示栏是否清洁Did the content of employee bulletin board keep completed?□□每层楼是否有灭火器Was there fire extinguishers on each floor?□□停车场停放车辆排放整齐.Did the .Vehicle Parking neatly?□□保安部员工是否在岗Was Security personnel on duty ?□□1员工食堂Staff canteen用餐情况The situation of dinner conditions员工食堂是否卫生Did thestaff canteen cleaning□□设备设施是否正常Did the equipment working?□□燃气是否关闭Did the gas turned off?□□员工在岗人数The number of staff in post2员工活动区Staff activity area灯光是否正常Did the light working?□□10:30后是否关灯Did the lights off after 22:30?□□3车队车辆钥匙是否全部归还车队□□Did the keys all give back?停车区域车辆是否停放整齐□□Did the cars park in order ?整体情况Overall Situation(E)练习场检查时间评价Driving RangeTimeYES NO COMMENTS练习场是否有人练球Does anyone playing in driving range?□□灯光是否关闭Did the lights off ？□□办公室是否上锁Was the office doors locked?□□整体情况Overall Situation(F)工程部检查时间评价Engineering Department TimeYES NO COMMENTS是否有值班人员Was there anybody on duty?□□办公室是否上锁Was the office doors locked?□□仓库是否上锁Was the warehouse locked?□□整体情况:Overall Situation(G)机械库检查时间评价Mechanical baseTimeYES NO COMMENTS是否有值班人员Was there anybody on duty?□□办公室是否关灯上锁Was the office doors locked?□□仓库是否上锁Was the warehouse locked?□□A场泵房□□Was there anybody on duty?□□□□□□□□□□B场泵房□□Was there anybody on duty?□□□□□□□□□□C场泵房□□What about the Irrigation water level and water quality?What about the Irrigation water level and water quality?是否存在安全隐患?是否有值班人员?泵站是否运转正常?是否存在安全隐患?Did the Pumping station working normally?Did the Pumping station working normally?Whether there was an abnormal smell?Whether there was a danger ?Whether there was an abnormal smell?Whether there was a danger ?泵房内是否有异味?泵房内是否有异味?喷灌储水池水位及水质情况如何?泵站是否运转正常?是否有值班人员?是否有值班人员?喷灌储水池水位及水质情况如何?Was there anybody on duty?□□□□□□□□□□整体情况:Overall Situation(H)滑雪场检查时间评价Ski field TimeYES NO COMMENTS泵房有无异常?□□蓄水池有无异常?Did the Reservoir working normally?锅炉房运转情况可否正常?□□Did the Boiler room working normally?总控制室有无异常?Did the Master control room working normally?□□整体情况:Overall Situation(I)整体情况:Overall Situation备注:以上情况，需在次日部门经理晨会上进行简要汇报并交至总经办备案。