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一、教师用书Unit 17 How Does A Secretary Say Goodbye Impressively?本单元教学要求：1．进一步了解秘书的工作性质和特点2．熟悉送行的程序和工作细节3．掌握送行的礼仪规范Section 1 Seeing the Guests Off at the Airport一、背景知识迎来送往，是社会交往接待活动中最基本的形式和重要环节，是表达主人情谊、体现礼貌素养的重要方面。
秘书作为公司形象的代表要时刻注意遵守迎来送往的礼仪。
迎接是给客人留下第一印象的工作。
做得好就为下一步工作的顺利进行打下了良好的基础。
送客是接待过程中最后一个环节，也是非常关键的一步。
如果整个接待工作其他环节都安排得很详细周密，但却忽略送客这最后一个环节，往往会给客户留下虎头蛇尾、草草收场的感觉。
因此，秘书作为接送工作的主要策划人和参与者，必须遵守送客礼仪，使接待工作善始善终，有个圆满的结局，给客户留下更深刻的印象。
总之，秘书要未雨绸缪，事无巨细，时时想得周到、得体，为单位和个人树立良好的形象，为接待工作锦上添花。
二、课前提问1．What do you usually say when you see someone off at the airport or at the railway station?2. What do you like to do when you have to see somebody off at the airport or at the railwaystation?3. What do you like to say when some people see you off at the airport or at the railway station?三、语言学习1. it’s time (for somebody) to do something 该到（某人）做某事的时间了：It is time for the staff in the company to be relaxed. 是时候让公司员工们休息一下了。
秘书英语课后答案（第二版）UNIT 1 How Does One Become a Secretary?(1)what has made you decide to apply for a position here?(2) My responsibilities include typing, filing, and answering telephone(3) you’re looking for an executive secretary(4) assist me in my daily routine, dealing with correspondence(5) I am more confident that I am able to handle the office routine.5.1)I am very happy that I have the chance for this personal interview.2)I had a part-time job for three months at Far East Trade Company as a personnel assistant.3)As a secretary I usually need to deal with people from other cultures.4)My plan is to become a successful secretary because I have been well trained for this.5) A secretary must team up with other coleagues for a smooth operation to maximize working efficiency.6)I want to ask about the salary and benefits in the company.UNIT 2 How Does a Secretary Work in the Office?1) take this opportunity 2) is divided into four departments 3) Let’s deal with each one in turn4) she’ll leave at the end of the week 5) is responsible for1)We should go round and meet some of the staff you’ll be working with.2)Let’s start with Ling Yun.3)I’m looking forward to seeing you next week.4)Can I have a few moments of your time?5)You’ll be spending today and tomorrow with h im.6)She is leaving us at the end of the week and then you’ll take her place.UNIT 4 How Does a Secretary Receive Visitors?1) I have an appointment with Mr. Ling Yun at 11 o’clock.2). I’ve been sitting for the last three hours3) How do you take your coffee?A: Good morning, sir. Can I help you?B: Yes, I would like to see Mr. Ling Yun please.A: Do you have an appointment?B: No. I’m afraid I haven’t. I’m from Wilson Motors, and I’ve come to see Mr. Ling todiscuss sales of our new model.A: 请问，您的名字是…？B: 福斯特，约翰•福斯特, 来自威尔森汽车公司。
Unit 3 How does a secretary manage his/her office本单元教学要求：1.了解办公环境优化的基本原则2.了解整理办公环境的基本方法3.熟悉记录管理的基本概念和原则Section 1 Bringing Order to the Office一、背景知识在工作中，我们大多数人都会不知不觉地“收集”很多东西，比如在工作中收到的公文、邮件、报告、书籍、报刊、杂志、文具等等。
无论公司大小，办公室宽窄，这种“收集”最终都会使我们的工作空间充满杂物，连我们的电脑硬盘也会由于这种习惯而被大量无关紧要的文件慢慢充满。
其实，我们只能利用这些东西当中很少的部分，却因为总量太多而不得不在需要的时候费力寻找。
我们要养成清理杂物的习惯，从而提高日常工作和生活的效率。
我们要有意识地摆脱杂物对我们工作的控制，体会“当你买一件新品时，把两件旧品送人”这句格言中的道理，创建一个井井有条的办公环境。
二、课前提问：1.What do you think an office looks like?2.What should be there in an office?3.Do you like to collect things, i.e. books, magazines, toys, gifts? Where do you putthem?4.Do you like to download movies, mp3, pictures, flashes? How do you handle them?5.What will you do to manage documents, emails, reports, stationaries and the like ifyou work in an office?6.What do you do when you don’t have enough space to store your collection s, eitherat home, in the dorm or on your computer’s hard disk or in the office?三、语言学习1.rule of thumb 老经验，小窍门。
