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…Dank Microsoft Dynamics CRM können wir negative Entwicklungen schneller erkennen und rechtzeitig gegensteuern.“Roger Lienhard,CEO der Cityguide AGDer Reisemarkt gehört zu den am stärksten wachsenden Segmenten im Internet. Immer mehr Menschen buchen nicht nur ihre Reisen online, sie informieren sich im Netz auch über ihren Zielort. Ein Unternehmen, das diesen Trend frühzeitig erkannt hat, ist die Cityguide AG. Unter www.cityguide.ch findet jeder, den das Fernweh packt, Städteinformationen zu den wichtigsten Metropolen der Welt. Bei der Vermarktung der Plattform mussten die Mitarbeiter jedoch lange Zeit ohne spezielle Customer-Rela-tionship-Management(CRM)-Software auskommen. Die dezentrale Spei-cherung der Kundendaten erschwerte die Vorbereitung von Mailings und den Versand von Newslettern. Zudem fehlte dem Management der Über-blick über die aktuelle Vertriebssituation und künftige Umsätze. Mit Ein-führung einer professionellen CRM-Lösung wandelte sich das Bild: Heute profitiert Cityguide von effizienten Marketingaktionen und der übersicht-lichen historischen Darstellung jeder Geschäftsbeziehung. Zudem stehen dem Management detaillierte Auswertungen zum laufenden Unterneh-mensergebnis und zu künftigen Umsätzen zur Verfügung.KundenprofilDer Reiseinformationsdienst Cityguide AG hält auf dem Internetportal City-guide.ch mehr als 18000 Einträge zu Metropolen aus 30 verschiedenen Län-dern parat. Zielgruppe sind reiselusti-ge Internetnutzer unter 40. Derzeit be-schäftigt Cityguide 54 Mitarbeiter.AusgangssituationFür die Vermarktung des Reiseportals fehlte der Cityguide AG eine professio-nelle CRM-Software. Die dezentrale Datenhaltung erschwerte die Abwick-lung von Marketingaktivitäten. Zudem war das Reporting mit einem hohen Aufwand verbunden.LösungDie Cityguide AG entschied sich für die Einführung von Microsoft Dynamics CRM. Ausschlaggebend war neben der nahtlosen Integration in die vorhande-ne, von Microsoft geprägte System-struktur vor allem die Benutzerführung.Resultatekeine aufwendigen Konsolidie-rungsarbeiten vor dem Versand von Mailings und NewsletternKontakthistorie liefert den aktuellen Stand der Geschäftsbeziehung aktuelle Geschäftszahlen auf KnopfdruckDatenzugriff unterwegsCRM-Software schafft die Basis für solideUnternehmensplanungKundenprofilDer Tourismus gehört zu jenen Branchen, die das Internet in den letzten Jahren gehörig ver-ändert haben. Immer mehr Menschen nutzen das Web, um Reiseziele auszuwählen und ihren Urlaub zu buchen. Ein Trend, den die Cityguide AG frühzeitig erkannt hat. Seit drei Jahren ist der Reiseinformationsdienst mit dem Portal Cityguide.ch am Markt präsent. Interessierte Besucher finden hier Städteinformationen zu Metropolen in über 30 Ländern. Mehr als 18000 Tipps zu Gastronomie, Shopping, Nacht-leben oder den lokalen Sehenswürdigkeiten haben die Autoren zusammengetragen. …Egal, in welche Stadt die Reise geht, bei uns findet man immer die passenden Informationen“, bringt Roger Lienhard, CEO der Cityguide AG, die Vorteile des globalen Reiseportals auf den Punkt. Das sieht die Internetgemeinde offen-sichtlich genauso: Mehr als drei Millionen Nut-zer erreicht die Cityguide AG mit ihrem Infor-mationsangebot. Die höchsten Zugriffsraten werden dabei in den Ferienzeiten verzeichnet. Der Erfolg des Konzepts spiegelt sich längst in den Organisationsstrukturen wider. Die Zahl der Mitarbeiter ist von anfangs fünf auf mitt-lerweile 54 gestiegen. Hinzu kommen zwei Niederlassungen in Bangkok und New York, die Reiseinformationen aus erster Hand liefern.AusgangssituationFinanziert wird Cityguide.ch vornehmlich über Anzeigen. Ein hart umkämpfter Markt, bei dem es nicht nur auf eine gute Organisation, sondern vor allem auf die richtige Kundenan-sprache ankommt. In beiden Bereichen muss-te die Cityguide AG lange Zeit ihr Improvisa-tionstalent unter Beweis stellen, denn die Do-kumentation der Kundenbeziehungen offen-barte mitunter Lücken. …Bei der Pflege und Verwaltung der Kundeninformationen haben wir unseren Vertriebsmitarbeitern bislang freie Hand gelassen“, erinnert sich Roger Lienhard. Die Folge: Jeder Mitarbeiter pflegte in Microsoft®Office Outlook®seine Kundenda-ten selbst. Die Qualität fiel dabei – je nach in-dividueller Ordnungsneigung – sehr unter-schiedlich aus. Bei zentralen Marketingaktio-nen, beispielsweise dem Versand von Mai-lings, musste der gesamte Adressbestand erst aufwendig konsolidiert werden. Ebenso pro-blematisch war die fehlende Transparenz der Kundendaten. …Wir hatten weder Einblick in die aktuelle Auftragslage, noch konnten wir Vertriebsprognosen schnell abrufen. Das er-schwert die Vertriebssteuerung natürlich“, ge-steht CEO Lienhard. Auch für die Mitarbeiter war es mitunter schwer, Geschäftsvorgänge zu rekonstruieren. Die Journalfunktion in Out-look arbeitete eher langsam und wurde allen-falls sporadisch gepflegt. Ende 2005 entschied sich Cityguide deshalb für die Einführung ei-ner professionellen CRM-Software.Bei der Marktsondierung standen zwei Fakto-ren im Mittelpunkt, die den Kandidatenkreis merklich verkleinerten: Zum einen hatte der Reiseinformationsdienst seine gesamte IT-Infrastruktur bei dem Hosting-Dienstleister Everywhere gemietet. …Everywhere setzt aus-schliesslich auf Microsoft Technologie. Wir suchten also eine CRM-Software, die exakt in das vorhandene Systemumfeld passt und sich zudem als Hosting-Lösung einsetzen lässt“, benennt Roger Lienhard eine der beiden zen-tralen Anforderungen. Der zweite kritische Aspekt waren die eigenen Mitarbeiter. Gerade im Vertrieb, fügt Lienhard hinzu, sei die Be-reitschaft, sich mit Prozessoptimierung und neuen Anwendungen zu beschäftigen, eher gering. Verständlich, dass sich die Cityguide AG nicht allzu weit von der gewohnten Ar-beitsumgebung in Microsoft Outlook entfer-nen wollte. Im Sommer 2006 fiel die Wahl nicht zuletzt deshalb auf Microsoft Dynamics CRM®. …Eine nahtlose Integration in das vor-handene Systemumfeld und eine Benutzer-führung, die mit Outlook über weite Strecken identisch ist. Kein Zweifel, Microsoft Dynamics CRM passte genau in unser Profil“, begründet Cityguide-Chef Lienhard die Entscheidung. Mindestens ebenso wichtig sei die Option ge-wesen, das Softwareprojekt schrittweise um-zusetzen. Schliesslich habe man wegen der dünnen Personaldecke niemanden für länge-re Zeit freistellen können. Auf Empfehlung des…Mit Microsoft Dynamics CRM hat sich die Qualität der Kunden-betreuung verbessert.“Roger Lienhard,CEO, Cityguide AGHosting-Dienstleisters Everywhere erhielt der Microsoft Partner iTrust AG den Zuschlag für die Implementierung.LösungDie eigentliche Herausforderung bei der Um-setzung des Projekts im Spätsommer 2006 lag weniger im technischen als vielmehr im zwischenmenschlichen Bereich. …Gerade bei CRM-Projekten ist es besonders wichtig, die Mitarbeiter ins Boot zu bekommen“, stellt Lienhard klar. Es waren vor allem die orga-nisatorischen Vorteile der einheitlichen Da-tenhaltung, die den Vertrieb am Ende über-zeugten. …Jeder Vertriebsmitarbeiter hat ein grosses Interesse daran, dass seine Kunden bei Marketingmassnahmen berücksichtigt werden. Schliesslich ist bei informierten Kunden die Abschlusswahrscheinlichkeit höher“, erklärt der CEO. Anders als bei der manuellen Kon-solidierung der Kundendaten sei es bei einem sauber gegliederten, zentralen Verzeichnis praktisch ausgeschlossen, dass jemand …durchs Raster“ fällt. Auf der anderen Seite verschwieg das Projektteam nicht die Tatsache, dass Microsoft Dynamics CRM mehr Licht in die Vertriebsaktivitäten bringt und damit eine Kontrolle erleichtert. …Das ist aber nur ein Nebenschauplatz. Unser Ziel war es, die Ar-beitsbedingungen des Vertriebs zu verbessern, um unsere Geschäftschancen besser auszu-schöpfen“, unterstreicht Lienhard. Bei der tech-nischen Umsetzung hielt sich der Aufwand in Grenzen. So waren lediglich kleinere Eingriffe erforderlich, um Microsoft Dynamics CRM an die Anforderungen der Cityguide AG anzu-passen. …Wir haben überflüssige Felder aus den Eingabemasken entfernt und einige Aufklapp-menüs eingefügt, um die Eingabe zu be-schleunigen und die Datenkonsistenz zu ge-währleisten“, erläutert der Cityguide-Chef. Ebenfalls hinzugekommen sind mehrere Auto-matisierungen. Beispielsweise werden in jedem Stadium des Verkaufszyklus automatisch Nachfassaktivitäten erstellt, sollten diese ver-gessen werden. …Sonst kann es schnell passie-ren, dass ein Interessent zwar erfasst, aber an-schliessend nicht angerufen wird“, betont Lien-hard. Um den Verkaufsprozess lückenlos zu dokumentieren, pflegte man nicht nur die Kun-dendaten, sondern auch den kompletten Leis-tungskatalog in Microsoft Dynamics CRM ein.ResultateSeit September 2006 arbeiten 17 Mitarbeiter aus den Bereichen Vertrieb, Marketing und Vi-Die Cityguide AG ist ein Reiseinforma-tionsdienst. Auf dem Internetportal Cityguide.ch gibt es mehr als18000 Einträge zu 30 Ländern. F o t o : C i t y g u i d e A Gdeoproduktion mit der neuen CRM-Software. Die Kundendaten werden dabei zunächst de-zentral auf den Notebooks erfasst und laufend mit der zentralen SQL-Datenbank auf dem ex-ternen Unternehmensserver abgeglichen. Ein Konzept, das es den Mitarbeitern erlaubt, auch unterwegs Daten offline zu erfassen oder ab-zurufen. …Mit Microsoft Dynamics CRM sind un-sere Geschäftsprozesse sicherer als vorher. Vor allem dank der lückenlosen Kontakthistorie hat sich die Qualität der Kundenbetreuung ent-scheidend verbessert“, freut sich der City-guide-Chef. Neue Mitarbeiter seien dadurch immer auf dem aktuellen Stand und könnten sofort ins Tagesgeschäft einsteigen. Nicht zu-letzt wegen der gestiegenen Datentransparenz erwartet Lienhard in Zukunft eine Verdopp-lung der Vertriebsleistung. …Wir können nega-tive Entwicklungen jetzt schneller erkennen und rechtzeitig gegensteuern“, benennt er den entscheidenden Vorteil von Microsoft Dynamics CRM aus Sicht des Managements.Kein Wunder, dass ein Schwerpunkt beim wei-teren Ausbau des Systems auf dem Vertriebs-controlling liegt. So soll das Berichtswesen um zusätzliche Reports, etwa zu Abschlussquoten oder verfeinerten Vertriebsprognosen, er-weitert werden. Auch ganz oben auf der Wunschliste steht die direkte Übergabe von Verkaufschancen an die Unternehmenssoft-ware Microsoft Dynamics NAV®. Damit würde die erneute Erfassung der einzelnen Positio-nen bei der Rechnungsstellung entfallen.PartnerprofilDas Produktportfolio des Microsoft Partners iTrust AG umfasst neben CRM-Lösungen auch allgemeine Infrastrukturprojekte sowie die Virtualisierung und Konsolidierung vorhande-ner Systemstrukturen. Im Raum der deutsch-sprachigen Schweiz erwirtschafteten die 20 Mitarbeiter des Systemhauses zuletzt einen Jahresumsatz von über vier Millionen Schwei-zer Franken.© 2007 Microsoft Corporation. Alle Rechte vorbehalten.Alle genannten Produktbezeichnungen sind entweder eingetra-gene Marken oder Marken der Microsoft Corporation in den USA und/oder in anderen Ländern. Namen und Produkte ande-rer Firmen können eingetragene Warenzeichen der jeweiligen Besitzer sein.Publiziert April 20075000-646-24 Yu 04/07Software and ServicesMicrosoft Dynamics CRM 3.0Microsoft Office 2003Microsoft SQL Server 2005Microsoft Windows Server 2003Microsoft Exchange Server 2003PartneriTrust AGWeitere Informationen Für weitere Informationen über Microsoft Produkte und Services kontaktieren Sie bitte die lokale Microsoft Niederlassung:Microsoft Schweiz GmbH Richtistrasse 3CH-8304 WallisellenTelefon: +41 848 22 44 88Fax: +41 434 56 44 44/switzerlandFür weitere Informationen zur beschriebenen Kundenreferenz kontaktieren Sie bitte:iTrust AGPatrick MüllerBirkenstrasse 47CH-6343 RotkreuzTelefon: +41 41 798 00 11Fax: +41 41 798 00 10E-Mail:************************* www.itrust.ch。
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Dynamics 365 Customer Engagement, Dynamics 365 Unified Operations, and Dynamics 365 Plan packaging change FAQ July 2019ContentsWhat, Why, When (1)Customer Impact (4)Pricing (4)How to Buy (6)Capability/Entitlements (7)Qualified Offers, Promotions and Pilots (8)Resources (8)Appendix A: Base and Attach License Combinations (9)What, Why, When1.What is changing?Dynamics is moving from a plan sales motion to an a la carte sales motion. Currently customers have the option of purchasing the Customer Engagement Plan, Unified Operations Plan, or Dynamics 365 Plan licenses, receiving all the associated Business Applications for one price per user per month.Effective October 1 , 2019, Customer Engagement Plan, Unified Operations Plan, and Dynamics 365 Plan SKUs will be removed from all price lists. Additionally, Finance and Operations will be split into individual applications - Supply Chain Management and Finance.This change will enable customers to purchase suitable core workload application(s) for individual user needs going forward. Core workload Business Applications are Sales, Customer Service, Field Service, Project Service Automation, Supply Chain Management, Finance, Retail, and Talent (Marketing: see question #7).2.Will the Customer Engagement Plan, Unified Operations Plan, and Dynamics 365 Plan be removed fromall channels for all licensing segments?Yes, effective October 1, 2019 the plan SKUs will be removed from Volume Licensing (EA, EAS, EES, SCE), Microsoft Products and Services Agreement (MPSA), Microsoft Online Subscription Program (MOSP/Web Direct), and Cloud Solution Provider Program (CSP) price lists. The plan SKUS will be removed for all licensing segments to include Corp/Commercial, GOV, GOVCON, GCC, Faculty, Student, EDU, and Non-Profit.3.Why is this change happening?We continue to evolve our offerings with the introduction of Mixed Reality and AI products (Sales Insights, Customer Insights, etc.) with the goal to empower our customers to customize (mix and match) their licensing. What this means to the customer is “choice”, customers are encouraged to evaluate theirbusiness requirements, determine their specific needs, and purchase only those applications required.Note, the a la carte sales motion is user license (USL) based. Only the Business Applications that are USLs may be purchased as an Attach license (Marketing: see question #7).•Base license: the first Business Application purchased at the standard price. When purchasing multiple Business Applications, the Base license must be the higher priced license. Each user mayonly have one Base license.•Attach license: a USL application(s) incrementally purchased after the Base license. Users may have as many Attach licenses as needed.•‘Better together’: the price of the Attach license which is available at a lower than the standard Base price for the same application.Application User Scenarios4.What is a qualifying Base and Attach license?The Base license is the first Business Application that is purchased at the standard price. Every full user must have a Base license and, may require a second Base license if, for example, Talent (not available as an Attach license) is required. When purchasing multiple Business Applications, the qualifying Base license must be the higher priced license.Attach licenses are the additional USL application(s) purchased at a flat price of $20 per CustomerEngagement application (Marketing: see question #7) or $30 per Unified Operations application. Each Attach license can only be assigned to a user with the prerequisite Base license. If a user doesn’t have the required Base license, the admin will not be able to assign the Attach licenseBase and Attach licenses are identical in their core capabilities and are only differentiated in price.For example, if the customer wants both Sales Professional ($65) and Customer Service Enterprise ($95), they will need to purchase the Customer Service Enterprise SKU as their Base license and the SalesProfessional SKU as their Attach license.5.Which Business Applications can’t be purchased as Attach licenses?Core workload Business Applications:•Project Service Automation•Marketing•TalentNon-core workload applications:•Customer Insights•Microsoft Relationship Sales solution•Sales Insights•Marketing Additional Application•Customer Service Chat•Resource Scheduling Optimization•comprehensive hiring•Order Lines•Forms Pro•All capacity add-ons6.Can all core workload Business Applications be mixed and matched?Except for Talent, Project Service Automation, and Marketing, customers may mix and match Customer Engagement (CE) and Unified Operations (UO) Business Applications to meet each of their users’departmental needs. The only restriction is that customers must purchase the higher priced Business Application as the Base license. For example, if a user needs both a CE and UO application the UO license must be the qualifying Base license as it is the higher priced license.In the Multiple Application Purchase Scenarios illustration below, scenarios 1 - 3 are examples of acceptable license combinations. Scenarios 4 & 5 are examples of restricted license combinations as the Unified Operations license (the higher priced license) must be the Base license.Multiple Business Applications purchase scenarios7.How is the Marketing application licensed after this change?The Marketing application is a tenant-based license and therefore the per user Attach license model does not apply to this application.New customers: customer s who don’t have any core workload Business Application may purchaseMarketing for $1,500.Existing customers: customers who have at least one core workload Business Application may purchase Marketing for $750.8.What if a customer needs only one Business Application per user?Customers seeking one Business Application per user should only purchase a Base license per user. Single Business Applications between $50-$180 are less expensive than Customer Engagement Plan ($115) or Unified Operations Plan ($190) today.Customer Impact9.What is the definition of a new customer?C ustomers who don’t have any Dynamics solutions prior to October 1, 2019.10.What is the definition of an existing customer?Existing customers who have Customer Engagement Plan, Unified Operations Plan, or Dynamics 365 Plan SKUs on their account as of September 30, 2019.11.How does this change impact customers?New customers: No impact.Existing customers: There is no change to customers’ existing agreement. They can true up seats at anniversary as required.At renewal (beginning October 2019), customers must renew on the new Attach construct. They must havea qualified Base license for each user and assign the additional Attach licenses to their multiple applicationusers as required.This is a great opportunity for existing customers to reevaluate their application needs across Sales and Customer Service. Customers may find that professional user license (versus enterprise) is enough to meet their business needs, reducing their costs.12.If a CE Plan custome r doesn’t know how many licenses their users are using, how do they know whichBase and Attach licenses they need?CE Customers:The Microsoft field sales team will have access to application usage reports for each CE Plan customer to help inform their transition.UO Customers:Customers will have access to a dashboard that provides guidance based on the percentage of assigned users with privileges to access the different workloads.13.What are the options of CRM Online customers?Existing customers: There i s no change to customers’ existing agreement. They can true up seats at anniversary as required.At renewal (beginning October 2019), customers must renew to on the new Attach construct. They must have a qualified Base license for each user and assign the additional Attach licenses to their multiple application users as required.14.What are the options of on-premises customers renewing to the Dynamics 365 in the cloud?At renewal (beginning October 2019), customers must renew to on the new Attach construct. They must have a qualified Base license for each user and assign the additional Attach licenses to their multiple application users as required. Base and Attach license will be offered with a From SA SKU.Pricing15.How does this change impact Dynamics 365 pricing relative to the competition?Microsoft Dynamics Business Applications are priced competitively in the marketplace. We continue to evolve our offerings with the introduction of AI products (Sales Insights, Customer Insights, etc.). What thismeans to the customer is “choice”, customers are encouraged to evaluate their business requirements, determine their specific needs, and purchase only those applications required.16.What should I do if I have deals in progress to be closed after October 2019?Effective October 2019, all new and renewing customers must transact on the new licensing model. Pricing for active deals is protected based on our existing 90-day pricing policy. Note that this price protection begins the day of disclosure.17.Will there be volume discount SKUs?No, since programmatic volume discounting was only available for CE Plan, these SKUs will cease to exist once CE Plan SKU are removed from the price list effective October 2019.18.Will the Business Application prices change with the discontinuation of the Customer Engagement,Unified Operations, and Dynamics 365 Plans?There will not be a price change for the individual Dynamics 365 Business Applications except for Retail which will increase from $170 to $180. Customers who need multiple applications may purchase them at a flat price of $20 per Customer Engagement application (Marketing: see question #6) or $30 per Unified Operations application19.Will purchasing individual Business Applications increase the cost for customers who need more thanone solution?The Attach a la carte sales motion is designed to empower our customers to ‘mix and match’ their licenses to best meet their end users’ needs. Customers can identify individual user requirements and l icense them accordingly.ers with simple needs can opt for lower priced Professional SKU vs. fully customizable EnterpriseSKUsers with single application requirements can purchase a Base license while users with complexneeds can buy additional applications at a ‘better together’ price.Our goal is to align pricing to the value delivered to users. Customers are encouraged to work with their Account Managers to determine their best path forward.20.I f customers have CE Plan and determine that they need Sales Enterprise, Customer Service Professionaland Field Service capabilities for each user, will they need to license all three applications separately?Yes, in this scenario customers will need to buy three separate applications. The admin will need toindividually assign a qualified Base license and the Attach license to each user.For example, the qualified Base license could be Sales Enterprise or Field Service with the remaining two21.Will the individual Dynamics 365 Business Applications have tiered pricing?There are no pricing changes to individual Business Applications. Note, Microsoft Relationship Sales solution (MRSs) continues to be available with tiered pricing.22.D oes this change impact capacity add-on pricing?No, capacity add-ons remain in their current form at their current pricing.23.H ow does this change impact Finance and Operations capacity add-ons like Storage, Order Lines andSandboxes?The capacity add-ons continue to be offered in their current form at their current pricing.How to Buy24.W hat if the customer cancels their Base license?A Base license is a prerequisite to have multiple applications for a user. If a customer’s Base license iscancelled, that user’s Attach license(s) will stop working. To be able to use the existing Attach license, customers will need to:1.Reactivate a Base license for the original user, or2.Re-assign the Attach license to another user with an active qualifying Base license and purchase anew Base license for the original user25.W hat options do customers have if they don’t maintain a qualified Base license for each of their users?Only users with a qualified prerequisite Base license are eligible to have an Attach license(s). However, if a customer purchases an Attach license for a user by mistake they have three options:3.Customer purchases a qualifying prerequisite Base license for the user, or4.Customer return the Attach license and purchases the corresponding Base license (e.g., cancel theSales Professional SKU ($20) and purchase the Sales Professional SKU ($95), or5.Admin reassigns the Attach license to another user with a qualifying prerequisite Base license 26.C an customers change their Attach license to a Base license?The Admin may return or reassign the Attach license to another user with a qualified Base license.27.Can customers step-up a Professional Base license to a Enterprise Base license?Customers with a Professional Base license may step-up to the applicable Enterprise Base license?28.H ow many licenses may a customer purchase at the ‘better together’ prices?There is no limit to the number of Business Applications licenses customers may purchase for a single user at the flat price of $20 per Customer Engagement application or $30 per Unified Operations application (Marketing: see question #6) if the they have qualified prerequisite Base license.29.W ill Unified Operations Applications continue to have minimum purchase requirements?Yes, Supply Chain Management, Finance, and Retail have a 20-user minimum purchase requirement. 30.D o Attach licenses count toward the minimum purchase requirement?Only Base licenses count toward the minimum purchase requirement.31.Do CE licenses count towards UO minimum purchase requirements?No, the following combinations may be used to meet the minimum purchase requirements for UO.•Enterprise Agreement (EA)/MPSA: To satisfy the minimum purchase requirement for the Base license, Supply Chain Management, Finance, and Retail USLs may be combined•Cloud Solution Provider program (CSP): To satisfy the minimum purchase requirement, each Base license (Supply Chain Management, Finance, and Retail) must meet the minimum purchaserequirement of 20 USLs for each purchaseThe Talent application will continue to have a 5-user purchase requirement and cannot be combined with other applications to satisfy the minimum.32.W ill academic CE customers have a 20 user purchase requirement for their Base licenses?Business Applications on the Academic price list must purchase a minimum of 20 CE Base licenses. Sales, Customer Service, Field Service and/or Project Service Automation may be combined to meet the minimum.33.C an customers attach a device license to the Base Application?Device SKUs are not USLs and are not available as Base or Attach licenses. Customers may purchase the CE device SKUs (Sales, Customer Service, and Field Service) for $145/user/month and the Operations device for $50/user/month.34.H ow will the Base and Attach SKUs look on the price list?There will be two versions of the same SKU, the name and price will differ between the two. For example: Sales Enterprise ($95) is a Base SKU and Sales Enterprise Attach ($20) is an Attach SKU.Base LicenseThe existing Business Applications may be purchased as the prerequisite Base license at the standard price.Two new Unified Operations Business Applications will be added:Supply Chain Management ($180) and Finance ($180).Attach LicenseNew Attach SKUs will be introduced at the flat price of $20 per Customer Engagement application(Marketing) and $30 per Unified Operations application.35.D o Base and Attach licenses have dual use rights?There is no change in dual use rights. Dual use rights vary by application, for more information reference the Dynamics 365 Licensing Guide.Capability/Entitlements36.W ill there be any changes to the Full User license entitlements?No changes.Qualified Offers, Promotions and Pilots37.What are the options of CRM Online customers?Existing customers: There is no change to customers’ existing agreement. They can true up seats atanniversary as required.At renewal (beginning October 2019), customers must renew to the new Attach a al carte sales motion.They must have a qualified Base license for each user and assign the additional Attach licenses to their multiple application users as required.38.W hat are the options of on-premises customers renewing to the Dynamics 365 online?At renewal (beginning October 2019), customers must renew to on the new Attach a al carte sales motion.They must have a qualified Base license for each user and assign the additional Attach licenses to their multiple application users as required.Base and Attach licenses will be offered with a From SA SKU.39.W hat if a customer begins their subscription term, with a qualified offer (Cloud add-on or From SA) forCustomer Engagement, Unified Operations or Dynamics 365 Plans, prior to October 1, 2019?Existing customers: There is no change to customers’ existing agreement. They can true up seats atanniversary as required.Base and Attach licenses will be offered with a From SA SKU.40.W hat are the options for CSP Multi-Year Pilot customers?Existing customers: There is no change to cus tomers’ existing agreement. They can true up seats as required.At renewal (beginning October 2019), customers must renew to the new Attach a al carte sales motion.They must have a qualified Base license for each user and assign the additional Attach licenses to their multiple application users as required.New customers (beginning October 2019), will no longer have an option to purchase CSP Multi-Year Pilot SKUs for the Plan SKUs being discontinued. The Pilot Plan SKUs will be retired as part of this change and no longer available to new customers. Further details on this pilot will be communicated separately. Resources41.Where do I find more information about this change?Deck42.W ho can I contact for support?Business Applications licensing support:o Fieldo Partner P-Sellero Partner CSP Americas APAC/EMEAo Partner CenterAppendix A: Base and Attach License Combinations Customer EngagementUnified Operations and Customer Engagement。
Performance for multi-tasking, meetings, and moreFrom video calls at home to virtual collaboration in the office, your work stands out with Surface Laptop 4.•Get more multitasking power to run the professional-grade apps you depend on, fueled by an 11th Gen Intel® Core™Processor and custom AMD Ryzen™Microsoft Surface Edition processors.•Show your best side with more accurate skin tone colors on video calls, even in low light, with the front-facing 720 HD camera.•Be heard loud and clear in Microsoft Teams* calls with dual far-field Studio Mics that capture your voice crisply and clearly.•Hear colleagues and customers clearly on calls. Listen in and be more fully engaged in meetings with Omnisonic speakers.•Fuel up fast with Fast Charging and get back to your tasks within seconds of opening the lid.•Type more accurately with responsive, backlit keys. And connect all your peripherals with USB-C® and USB-A.Surface for Business unlocks more valueWork your way in styleSurface Laptop 4 is sleek, ultra-thin, and light. Get it done in your choice of size, color, and keyboard finish. •Thin, light, and elegant design. Ultra-slim, with a hinge so innovative you can open the lid with just one finger.•Choose 13.5” or 15” sizes depending on your need for compact mobility or more screen to multi-task. •See more and do more with Microsoft 365* apps optimized for the Surface signature 3:2 screen ratio. •Interact naturally with the stunning PixelSense™touchscreen display that’s so responsive you feel like you can reach out and touch your work.•Choose from rich, tone-on-tone colors including Platinum, Matte Black, Sandstone, and new Ice Blue, and two durable keyboard finishes: warm Alcantara® material or cool metal.1Meet the newSurface Laptop 4 for BusinessDo it all with style, speed, and performanceMicrosoft SurfaceSave time and money with streamlined deployment, modern device management, and built-in, cloud-powered security.•Surface Laptop 4 lets you stay in control of yoursensitive information with a removable hard drive 2for data retention.•Make the most of your investment in Microsoft 365,* with Windows 10 Pro, the protection of Microsoft Enterprise Mobility + Security, and the Office 365* productivity apps you rely on.•Deploy and manage down to the firmware layerthrough the cloud with Microsoft Endpoint Manager* and DFCI.3•Includes Advanced Exchange, an expedited replacement service, at no additional cost.4Technical specifications*Sold separately**AMD Ryzen™Microsoft Surface® Edition processor only available in select configurations.1 Colors available on selected models only. Available colors, sizes, finishes, and processors may vary by store, market, and configuration.2 Hard drive is not user removable. Hard drive is only removable by skilled technician following Microsoft provided instructions3Surface Go and Surface Go 2 use a third-party UEFI and do not support DFCI. DFCI is currently available for Surface Laptop 4, Surface Pro 7+, Surface Laptop Go, Surface Book 3, Surface Laptop 3, Surface Pro 7, and Surface Pro X. Find out more about managing Surface UEFI settings.4Advanced Exchange Service is available at no additional charge with the following Surface for Business products: Surface Laptop 4, Surface Pro 7+, Surface Laptop Go, Surface Book 3, Surface Go 2, Surface Laptop 3, Surface Pro 7, Surface Pro X, Surface Pro 6, and Surface Laptop 2. Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.5Requires license or subscription to activate and use.6 Activation required. If your device is managed by your organization’s IT department, contact your IT administrator for activation. After 30 days, you will be charged the applicable monthly or annua l subscription fee. Credit card required. Cancel any time to stop future charges. See https://aka.ms/m365businesstrialinfo.7System software and updates use significant storage space. Available storage is subject to change based on system software updates and apps usage. 1GB = 1 billion bytes. 1TB = 1,000GB. See /Storage for more details.8Surface Laptop 4 battery life: Up to 19 hours on Surface Laptop 4 13.5” AMD Ryzen™5 Microsoft Surface Edition; up to 17.5 hours on Surface Laptop 4 15” AMD Ryzen™7 Microsoft SurfaceEdition; up to 17 hours on Surface Laptop 4 13.5” Intel® Core™i5; up to 16.5 hours on Surface Laptop 4 15” Intel® Core™i7. Battery life based on typical Surface device usage. Testing conducte d by Microsoft in February 2021 using preproduction software and preproduction devices. Testing consisted of full battery discharge with a mixture of active use and modern standby. The active useportion consists of (1) a web browsing test accessing 8 popular websites over multiple open tabs, (2) a productivity test utilizing Microsoft Word, PowerPoint, Excel and Outlook, and (3) a portion of time with the device in use with idle applications. All settings were default except screen brightness was set to 150nits with Auto-Brightness disabled. Wi-Fi was connected to a network. Battery life varies significantly with settings, usage and other factors.9Requires Dolby Atmos® encoded content and audio.10 Microsoft’s Limited Warranty is in addition to your consumer law rights.DimensionsSurface Laptop 4 13.5”: 12.1” x 8.8” x 0.57”(308 mm x 223 mm x 14.5mm)Surface Laptop 4 15”: 13.4” x 9.6” x 0.58”(339.5 mm x 244 mm x 14.7mm)DisplaySurface Laptop 4 13.5”:Screen: 13.5” PixelSense™Display Resolution: 2256 x 1504 (201 PPI)Aspect ratio: 3:2Surface Pen* enabledTouch: 10-point multi-touch Surface Laptop 4 15”:Screen: 15” PixelSense™Display Resolution: 2496 x 1664 (201 PPI)Aspect ratio: 3:2Surface Pen* enabledTouch: 10-point multi-touch Memory8GB, 16GB, or 32GB LPDDR4x RAM**ProcessorSurface Laptop 4 13.5”Quad Core 11th Gen Intel® Core™i5-1145G7 processor Quad Core 11th Intel Core™i7-1185G7processorAMD Ryzen™5 4680U Mobile Processor with Radeon™Graphics Microsoft Surface® Edition (6 cores)AMD Ryzen™7 4980U Mobile Processor with Radeon™Graphics Microsoft Surface® Edition (8 cores)Surface Laptop 4 15”Quad Core 11th Intel® Core™i7-1185G7 processorAMD Ryzen™7 4980U Mobile Processor with Radeon™RX Graphics Microsoft Surface® Edition (8 cores)SecurityHardware TPM 2.0 chip for enterprise security and BitLocker supportEnterprise-grade protection with Windows Hello face sign-in Surface Laptop 4 powered by AMD Ryzen™Microsoft Surface® Edition processors: Secured-Core PCSurface Laptop 4 powered by 11th Gen Intel® Core™processors: Windows enhanced hardware security Software Windows 10 ProPreloaded Microsoft 365 Apps 5Microsoft 365 Business Standard, Microsoft 365 Business Premium, or Microsoft 365 Apps 30-day trial 6SensorsAmbient light sensorKeyboard layoutActivation: Moving (mechanical) keysLayout: QWERTY, full row of function keys (F1-F12)Windows key and dedicated buttons for media controls, screen brightness BacklightWhat’s in the boxSurface Laptop 4Power supply Quick Start GuideSafety and warranty documentsWeightSurface Laptop 413.5” in Platinum and Ice Blue Alcantara®: 2.79 lb. (1,265 g)Surface Laptop 4 13.5” in Matte Black and Sandstone metal: 2.84 lb. (1,288 g)Surface Laptop 4 15” in Platinum and Matte Black metal: 3.40 lb. (1,542 g)Storage 7Removable solid-state drive (SSD)2options: 256GB, 512GB,or 1TB**Battery life 8Up to 19 hours on Surface Laptop 4 13.5” AMD Ryzen™5 Microsoft Surface ®EditionUp to 17.5 hours on Surface Laptop 4 15” AMD Ryzen™7 Microsoft Surface ®EditionUp to 17 hours on Surface Laptop 4 13.5” Intel® Core™i5Up to 16.5 hours on Surface Laptop 4 15” Intel® Core™i7GraphicsSurface Laptop 4 powered by Quad Core 11th Gen Intel® Core ™: Intel® Iris® X e GraphicsSurface Laptop 4 powered by AMD Ryzen™Microsoft Surface® Edition: AMD Radeon™Graphics Connections1 x USB-C®1 x USB-A3.5 mm headphone jack 1 x Surface Connect portCameras, video,and audioWindows Hello face authentication camera (front-facing)720p HD f2.0 camera (front-facing)Dual far-field Studio MicsOmnisonic Speakers with Dolby Atmos®9WirelessWi-Fi 6: 802.11ax compatibleBluetooth® Wireless 5.0 technologyExteriorCasing: AluminumPower and volume buttons on keyboard Surface Laptop 4 13.5” colors:1Platinum with Alcantara® material palm rest Ice Blue with Alcantara® material palm rest Matte Black with metal palm rest Sandstone with metal palm rest Surface Laptop 4 15” colors:1Platinum with metal palm rest Matte Black with metal palm rest Warranty 101-year limited hardware warranty。
We created this comprehensive guide to help you find the right learning and training offerings to accomplish your goals with Microsoft Power Platform and Dynamics 365. This guide covers learning opportunities for both Microsoft customers and partners.Contents:Customer offeringsDiscover & ExploreLearn skillsProve skillsPartner offeringsDiscover & ExploreLearn skillsProve skillsCommunities & external resourcesMicrosoft communitiesExternal resourcesSkilling pathway for customers In a Day Workshops –Power PlatformMicrosoft Learn Microsoft Virtual Training Days Microsoft Official Practice Tests Microsoft Learn TV Microsoft Certification: Role-based and SpecialtyMicrosoft Certification: Fundamentals Microsoft Official Courses with a Learning Partner Microsoft Business Applications Summit Business Applications Events and WebinarsCloud Skills Challenge: 30 Days to Learn It D i s c o v e r & e x p l o r e L e a r n s k i l l s P r o v e s k i l l s EventsDiscover& exploreExplore the latest technologies and imaginenew ways to create solutions with the Business Applications community.Microsoft Learn TVStay up to date on the latest Microsoft announcements, features, and products through digital content and videos. EventsMicrosoft Business Applications SummitExplore the tech that will move your business forward, fine-tune your skills, and connect with the Business Applications community. Check back often for on-demand content and upcoming event information.Business Application Events and WebinarsFind the latest information about events and webinars for Microsoft Power Platform and Dynamics 365.Customer offeringsGrow your confidence and expertise with Microsoft Power Platform and Dynamics 365.Microsoft LearnWant to learn at your own pace? Microsoft Learn allows you to build practical job skills with online step-bystep training.Cloud Skills Challenge: 30 Days to Learn ItComplete a challenge within 30 days while learning in-demand cloud development skills and preparing to earn a Microsoft certification.Microsoft Official Courses with a Learning PartnerGet in-depth, structured training with Business Applications experts. To get started, find a Learning Partner or browse instructor-led courses.EventsMicrosoft Virtual Training DaysMaximize your time by attending an in-depth training event that will guide you towards career and organizational impact with Microsoft Power Platform and Dynamics 365.In a Day Workshops –Power PlatformLearn how Microsoft Power Platform can meet your business challenges quickly and effectively by attending a virtual, one-day training workshop that covers different workloads.Customer offeringsValidate your skills through aglobally recognized, industry-endorsed Microsoft Certification.Microsoft Official Practice TestsBuild confidence and prepare for certification success.Microsoft Certification: FundamentalsDemonstrate your foundational understanding of Microsoft technologies including a mix of concepts and applied learning. Prove your knowledge in Microsoft Power Platform, Dynamics 365 (CRM), or Dynamics 365 (ERP). Microsoft Certification: Role-based and SpecialtyValidate technical skills required to perform jobs associated with Microsoft platforms and technologies, and to manage industry solutions.Customer offeringsMicrosoft Inspire Partner Events Webinars Virtual Training Series Microsoft LearnMicrosoft Catalyst Microsoft Official Courses with a Learning Partner Cloud Skills Challenge:30 Days to Learn It FastTrack for Dynamics 365Microsoft Virtual Training Days Training CenterIn a Day Courses –Dynamics 365In a Day Workshops –Power Platform Skilling pathway for partnersEventsMicrosoft Learn TV Microsoft Transform Learning Journeys D i s c o v e r & e x p l o r e L e a r n s k i l l s P r o v e s k i l l s Microsoft Official Practice Tests Microsoft Certification: Fundamentals Exam Prep sessions Microsoft Certification: Role-based and Specialty Certification WeekPartner University Microsoft Business Applications SummitDiscover& exploreIdentify new ways to deliver value to customers and connect with the partner community.Microsoft Learn TVStay up to date on the latest Microsoft announcements, features, and products through digital contentand videos.Microsoft TransformDemonstrate the value of Microsoft solutions to customers through the Microsoft Transform toolset.Learning JourneysNot sure where to start learning? Identify the best next steps for you based on where you want to go in your career and the skills you want to build:Microsoft Power Platform Learning JourneyDynamics 365 Customer Engagement Learning JourneyDynamics 365 Finance & Operations Learning JourneyPartner UniversityA whole new kind of learning. It goes where you go.Microsoft Business Applications events and webinarsMicrosoft Business Applications SummitExplore the tech that will move your business forward, fine-tune your skills, and connect with the Business Applications community. Missed the most recent MBAS? Check out on-demand content.Microsoft InspireDiscover new possibilities at our biggest partner event of the year. Missed the most recent event? Check outon-demand content.Partner EventsMake connections with Microsoft and other partners by getting involved with events, trainings, and workshops happening virtually or near you.WebinarsExplore the tech that will move your business forward, fine-tune your skills, and connect with the Business Applications community. Check back often for on-demand content and upcoming event information.Partner offeringsLearn skillsGrow your confidence and expertise with Microsoft Power Platform and Dynamics 365.Microsoft LearnWant to learn at your own pace? Microsoft Learn allows you to build practical job skills with online step-by-step training. Cloud Skills Challenge: 30 Days to Learn ItComplete a challenge within 30 days while learning in-demand cloud development skills and preparing to earn a Microsoft certification.Microsoft Official Courses with a Learning PartnerGet in-depth, structured training with Business Applications experts. To get started, find a learning partner or browse all instructor led courses to get started.Microsoft CatalystBuild, plan, and execute business transformation strategies with a proven and innovative approach.EventsVirtual Training SeriesEnhance your technical skills with interactive webinars that cover core customer technical scenarios. Attend live or access a pre-recorded session.FastTrack for Dynamics 365Partner with the FastTrack team to help customers implement Dynamics 365 and realize business value faster. Read the Microsoft Docs article to learn how to engage with engineers and what to expect.Microsoft Virtual Training DaysMaximize your time by attending an in-depth training event that will guide you towards career and organizational impact with Microsoft Power Platform and Dynamics 365.In a Day Workshops –Power PlatformLearn how Microsoft Power Platform can meet your business challenges quickly and effectively by attending a virtual, one-day training workshop that covers different workloads.In a Day Courses –Dynamics 365Invitation only workshops to build key engagements for Dynamics 365.Contact your Partner Technical Architect for more information on these workshops.Training CenterAccess role-specific learning paths and build your skills on Microsoft products and solutions.Partner offeringsProve skillsValidate your skills through Microsoft Certifications and get ready for your exam with preparation resources.Microsoft Official Practice TestsBuild confidence and prepare for certification success.Exam Prep sessionsIdentify key knowledge requirements and get suggestions on how to allocate study time with instructor-led sessions. Check with your account manager to learn more.Microsoft Certification: FundamentalsDemonstrate your foundational understanding of Microsoft technologies including a mix of concepts and applied learning. Prove your knowledge in Microsoft Power Platform, Dynamics 365 (CRM), or Dynamics 365 (ERP). Microsoft Certification: Role-based and SpecialtyValidate technical skills required to perform jobs associated with Microsoft platforms and technologies, and to manage industry solutions.Certification WeekGet up to speed fast for a certification exam through this four-day event that includes prerequisite training courses, study groups, exam prep sessions, and knowledge checks.Partner offeringsMicrosoftcommunities Get help from experts and peers while contributing your own creative solutions. Build your network of Microsoft Power Platform and Dynamics 365 users.Dynamics 365 CommunitiesMicrosoft Partner CommunityMicrosoft Power Platform CommunitiesMicrosoft Power Apps CommunityMicrosoft Power Automate CommunityMicrosoft Power BI CommunityMicrosoft Power Virtual Agents CommunityMicrosoft Tech CommunityMicrosoft Learn CommunityPower Platform User GroupsDynamics jobs LinkedIn pagePower Platform Jobs LinkedIn pageDynamics 365 and Power Platform North America LinkedIn groupExternal resourcesExternal resources Take advantage of otherresources to develop soft skills and build your introductory knowledge of Microsoft technologies.LinkedIn LearningDevelop your leadership and business skills through self-paced learning.No matter where you are in your career or where you want to go,keep learning in moments that matter.Microsoft Learn for GitHubDemonstrate foundational GitHub learning objectives through fun, interactive modules and paths.Third party learning platformsBuild your Microsoft Power Platform and Dynamics 365 skills through third-party learning platforms.•Udacity•Microsoft Power Platform Course•PluralSight•UdemyExternal resources。
No integration to on-premises* Federated ID scenario can use Azure AD Sync as a backup in case of a Federation platform outage on-premOn-premises Exchange organizationSharing (free/busy, Mail Tips, Archive, PF, etc.)On-premises Lync organizationMigration of Data (Contact Lists / Scheduled Meetings)Lync On-Prem andExchange On-PremDelegate schedules meeting on-behalf of Boss *Publish status based on Outlook calendar free/busy* Supported only when both users are homed online in the same forest or both are homed on-premises.for on-premises/cloudEnables free/busy,flow between on-premises and whether cloud or on-On-Premises ExchangeE-mail Address Policies) 1 2 4 554Update-HybridConfiguration on-premises Exchange andthe on-premises Exchange to both the on-premises and 3 3Multi-Org Hybrid SupportOrg Relationship (F/B, Sharing)Get-Federation Information fallback logicIf the on-premises Autodiscover endpoint is not published properly when the wizard executes, it will warn not fail.Set-HybridConfiguration -Domains ", , autod:"-EmailAddressPolicy.Only missing proxies will be added. No addresses will be changed/removed.http://aka.ms/hybridkey(http://aka.ms/hybridkey)You have an existing, non-trial, Office 365 Enterprise subscriptionYou currently do not have a licensed Exchange 2013 or Exchange 2010 SP3 server in your on-premisesYou will not host any on-premises mailboxes on the Exchange 2013 or Exchange 2010 SP3 server on which youhttp://aka.ms/hybridkey/kb/2939261So, just cause you have 2010 and/or 2007 you cannot useSearch Exchange on-premises mailboxes and Exchange Online mailboxes in the same eDiscovery search initiated from the Exchange on-premises organization.Search Exchange on-premises mailboxes that use Exchange Online Archiving for cloud-based archive mailboxes.Search Exchange Online mailboxes from an eDiscovery search initiated from the Exchange on-premises organization by an Search on-premises mailboxes using an eDiscovery search initiated from the Exchange on-premises organization by an administrator1 2 3 41 201323 20102013 2010 1 2 312 20132007123Test-OAuthConnectivity -Service EWS -TargetUri https:///ews/exchange.asmx -Mailbox <On-Premises Mailbox> -Verbose | flTest-OAuthConnectivity -Service EWS -TargetUri <external hostname authority of your Exchange On-Premises deployment> -Mailbox <Exchange Online Mailbox> -Verbose | flRunning Get-AuthServer from the on-premises environment will yield the metadata and trust information used AuthMetadatURL- is the tenants specific endpoint for token validationCertificateString- is similar to the certificate Metadata exchange we do with the traditional MFG trustRunning Get-ExchangeCertificate will reveal that a new self signed certificate is created for OAUTHRunning Get-IntraOrganizationConfiguration from both on-Running Get-IntraOrganizationConnector from both premises shows the rest of the configuration DiscoveryEndpoints- are obtained from the IntraOrgConfigTargetAddressDomain- means the same thing it meant in org relationship, the domain name this IOC applies toOption 1: O365 mailboxes access legacy PFs on-premOption 2: O365 mailboxes access Modern PFs on-premOption 3: Exchange 2013 on-prem mailboxes access Modern PFs in O365 2007 On-Premises 2010 On-Premises 2013 On-Premises1. 2.3. 4.5.On-premises <SmtpAddress>**********************</SmtpAddress>PF/CAS instead of the CASArray1.2.3.4.5.Set-OrganizationConfigSolution: Update to CU6 / CU7Content: /kb/2977293/en-us/library/dn497703(v=exchg.150).aspx /kb/2937358/kb/2860844/en-us/wikis/exchange/1042.aspx?sort=mostrecent&pageindex=1/en-us/wikis/exchange/office-365-move-mailbox-fails-with-transient-exception.aspx/kb/2615183/en-us/library/hh529912(v=exchg.150).aspx。
版权所有2017华夏创新，本文档仅供参考 页 1微软OFFICE 365 云平台加速解决方案 Office 365是微软带给企业最佳生产力和高效协同的高端云服务，是微软公司基于云平台的应用套件。
Office 365作为微软最先进的现代化办公云平台，将邮件处理、文件分享和协同办公、即时消息及可视网络会议（Exchange Online 、Sharepoint Online 、Lync 、Yammer ）融为一体，充分满足企业对办公的诸多需求，是最受全球企业欢迎的应用之一。
面临的问题跨国公司部署云应用通常以总部所在区域为核心展开。
当总部采购部署Office365时，会选择接入离总部最近的Azure 云数据中心。
无论是海外跨国公司中国区分支机构员工访问Office365还是中国跨国公司海外分支机构访问Office365，都会受国际互联网的影响，导致其他全球分支机构员工并不一定拥有同总部员工一样流畅的访问体验。
笔者调查发现，企业通常会采用以下两种网络连接方式接入微软Azure 进而访问Office365。
土豪的公司会选择MPLS 解决方案，但大部分公司干脆选择互联网接入。
对于这两种方式，在实践中，有以下问题值得企业CIO ／IT 负责人思考：• 截止目前，只有少数MPLS 运营商提供Office365 ExpressRoute 服务，对于企业来说可选择性非常少。
对于中国区用户来讲，ExpressRoute 服务还未落地。
即使落地，昂贵的价格也让企业IT 预算吃不消。
• 另外MPLS 本身的一些制约：开通等待时间长，通常需要三到六个月，无法满足企业运营效率的需要；跨国MPLS 昂贵，对企业来说是个不小的负担。
•即使企业斥巨资使用了MPLS连接到Office365，WAN优化设备却无法部署。
•互联网接入方式虽然价廉，但却充满拥塞和延迟。
互联网的优势是便宜和无所不在，当企业的连接暴露在公网之上时，访问云端应用丢包延迟随之而来，用户体验下降，投诉将纷至沓来。
Guide B: Microsoft Office 365 Setup ContentsThings to take note before you begin (1)Microsoft Office 365 Features (2)Step 1: Installing Microsoft Office (3)Step 2: Configuring Outlook Desktop App (7)Step 3: Installing Microsoft Teams (9)Step 4: Configuring OneDrive App (11)What do the OneDrive icons mean? (15)Things to take note before you begin✓You have completed Guide A: Laptop Configuration.✓Ensure you have stable Internet access.✓The whole process will take approximately 30 to 60 minutes, depending on your laptop’s specification.Office 365 is a service portal provided by Microsoft to you and is subjected to their terms of usage. By using the Office 365, do note that you have agreed to Microsoft’s terms of usage.Before you begin to use Office 365, please kindly read the terms of usage via https:///en-sg/servicesagreementStep 1: Installing Microsoft Office1.1 Go to https:// and login using your RP credentials.1.2 Click “Install apps” > “Microsoft 365 apps”.1.3 You will receive a prompt to download the file.Click “Open file”.1.4 After the installer in downloaded, you will get an UAC prompt as shown below.Click “Yes” to allow the installation to begin.1.51.6 Once the installation is completed, click “Close”.1.7 Go to Start Menu and search for Word.Click on the application to launch it.1.8 Once launched, a prompt will pop up to accept the license agreement to use Office 365.Click “Accept ”.1.9To ensure that your Office 365 is activated, go to “File ” > “Account ” and verify that product is activated as per below screenshot.On completion of Step 1, you have successfully installed Microsoft Office.On completion of Step 1, you have successfully installed Microsoft Office 365.Step 2: Configuring Outlook Desktop App2.1 Go to Start Menu and search for Outlook.Click on the application to launch it.2.2 Outlook will automatically detect your RP email address and enter your credentials if it prompts tologin. Click “Connect” and it will start to connect to the server to retrieve your email configuration details.2.3 After successfully connected to your RP email, the below screen will show.Uncheck “Set up Outlook Mobile on my phone, too” and click “Done”.2.4 Outlook will then load your mailbox and your emails will begin synchronization.Please note that it will take a while for Outlook to communicate with the server to retrieve your details.Step 3: Installing Microsoft Teams3.1 Download Microsoft Teams (for work or school) from this link.3.2 Click “Download for desktop”.3.3 Click “Download Teams” and it will download an TeamsSetup_c_w_.exe installer to your Downloadsfolder.3.4 Double-click on the TeamsSetup_c_w_.exe installer from your Downloads folder and let MicrosoftTeams install.3.5 Upon successful installation, locate the Microsoft Teams icon on your taskbar and click to open.3.6 To confirm that you are signed in, click on the profile icon found on the top-right corner > your nameand RP email address should appear.Step 4: Configuring OneDrive App4.1 Go to Start Menu and search for OneDrive.Click on the application to launch it.4.2 Enter you RP email address and click “Sign in”.4.34.4 Choose which folders (Desktop, Documents and Pictures only) you want to backup automatically toOneDrive.*Note: It is highly encouraged to backup all folders to OneDrive as it will be saved to the cloud so in case any Hardware related issue happens to your laptop and/or you are unable to backup your files, at least you would have a copy of it in OneDrive.4.5Click “Next ” all the way.4.6Click “Later”.4.7 Click “Open my OneDrive folder”.4.8 It will redirect you to the OneDrive folder in File Explorer.Default path: C:\Users\<Student ID>\OneDrive – Republic PolytechnicRed circle with white crossPress OneDrive icon with sync pending arrows。
Microsoft 365Accessibility Adoption GuideWelcome! In this guide, you’ll learn how embracingdigital accessibility can create a more inclusive environment for everyone in your organization—beginning with Microsoft 365. Here you’ll find implementation tips, adoption information, and links to helpful resources to get you e the navigation bar at the bottom to quickly jump to the sections that interest you most.Link to video transcriptIntro to Accessibility Why Accessibility?Microsoft 365 + AccessibilityAdoption Resourcespractices drive greater successOrganizations that advocate diversity and inclusive behaviors experience:89% higher employee retention rates 329%increase in profitability 372% increase in employee productivity32xthe net income3There are no limits to what persons can achieve when everyone has the tools they need to be productive. Technology reflects the diversity of all who use it.Accessibility in Microsoft 365Microsoft 365 builds accessibility to meet the needs of people around the globe with a range of disabilities, from permanent, to temporary, to situational. Whether you have a vision, learning, mental health, hearing, or memory loss disability, the features within Microsoft 365 help you create, communicate, and collaborate on any device.Improve employee productivity and retentionProvide flexible ways for employees to consume and create content and collaborate with tools like Immersive Reader, Dictation, and Live Captions and transcripts.Drive business innovationEmpower workers to share their personal experiences with development teams to identify accessibility barriers in products and services. Ensure diverse points-of-view are represented in reviews and/or testing activities.Attract diverse talentCreate a disability-confident culture and become an employer of choice for many by prioritizing inclusion. Use the Accessibility Checker to create accessible application materials and use inclusive meetings to host accessible interviews.Grow your business and customer loyalty Use the Accessibility Checker to identifyissues in your emails, and content so you can create accessible materials. Create inclusive events for customers with live captions,transcripts, and flexible ways of participating and consuming content using Teams and PowerPoint.Intro to Accessibility Why Accessibility?Microsoft 365 + AccessibilityAdoptionResourcesDell TechnologyEmpowering employees to accelerate customersupport with Microsoft Teams.Fannie MaeBuilding an inclusive workplace with Microsoft 365,helping all employees reach their potential. GlaxoSmithKlineA global deployment achieved in weeks.Imperial College LondonMicrosoft Teams accessibility bot usedby 30,000 people.CahootsThis nonprofit responds to communitychallenges in Western Australia by pivotingits business and growing its team withMicrosoft 365.Intro toAccessibilityWhyAccessibility?Microsoft 365 +Accessibility Adoption ResourcesAdoption phasesEvery technology adoption project varies in size and complexity based on your culture and environment, but the initial steps are similar across the board. We believe breaking the process down into three distinct phases—startup, experiment, and scale—will streamline adoption for everyone. In this adoption plan, we’ve broken down the journey:Intro to AccessibilityWhyAccessibility?Microsoft 365 +Accessibility Adoption ResourcesMicrosoft is here to support youBookmark these resources to continue driving end-user engagement throughout your accessibility features adoption process. Accessibility resourcesAccessibility terms (A–Z) Microsoft accessibility (blog)MSFTEnable (YouTube channel) Accessibility Technology & ToolsMicrosoft 365 adoption helpDriving Office 365 Adoption (forum)Microsoft 365 Adoption Guide Microsoft Mechanics Accessibility Playlist (YouTube)Office InsiderResources for employees with disabilitiesMicrosoft accessibility features Office Accessibility Center — Resources for people with disabilities An inclusive, accessible Microsoft 365 Disability Answer Desk (support for customers with disabilities)©2021 Microsoft Corporation. All rights reserved. This document is provided “as-is.” Information and views expressed in this document, including URL and other internet website references, may change without notice. You bear the risk of using it. This document does not provide you with any legal rights to any intellectual property in any Microsoft product.Intro to AccessibilityWhyAccessibility?Microsoft 365 +Accessibility Adoption Resources。
