Alcatel-Lucent GSM 阿尔卡特朗讯GSM.
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智能电网通信系统光传输解决方案上海贝尔Alcatel-Lucent: 第一个真正的意义上的全球通信系统解决方案提供商上海贝尔全球 30个最大运营商可靠的合作伙伴成功案例全球超过 100,000个商业客户,并不断增长超过 100年的电信业务经验在向下一代通信网络转型上处于领先地位 1,000+ 客户案例全球员工超过80,000 人全球化的公司和遍布世界的分支机构遍及130个国家在通信技术上处于世界领先的地位固网占有率第一, 无线业务第三, 服务业务占第二领先的研发能力超过25,000个专利 6 个诺贝尔获得者一个全球范围内的领导者,在光、IP和业务领域 2 | Integrated Communications Solutions for Smart Grids All Rights Reserved © Alcatel-Lucent 2008建设电力通信传输网需要考虑那些问题信息节点的类型、规模、分布以及未来规划期内的演变预期需要传输的信息分类、特点、流量、流向、分布以及未来规划期内的演变预期与电力通信有关的特殊要求所选用的技术体制、组网模式和适时地引入新技术,都应以服务上述信息传输为考虑的出发点。
3 |January 17, 2009 All Rights Reserved © Alcatel-Lucent 2008信息节点概述国调国家网 750KV变电站变电站 750KV变电站变电站 750KV 变电站变电站 750KV变电站变电站 550KV变电站变电站 550KV变电站变电站省调 550KV变电站变电站省网 550KV变电站变电站 550KV变电站变电站220KV变电站 220KV变电站 220KV变电站变电站 220KV变电站变电站 550KV 变电站变电站 220KV变电站变电站市调地市网 220KV变电站变电站 35KV变电站变电站 35KV变电站变电站 110KV变电站变电站 220KV变电站变电站 35KV 变电站变电站县调 35KV变电站变电站 35KV变电站变电站 35KV变电站变电站110KV变电站变电站农网 35KV变电站变电站 35KV变电站变电站 4 |January 17, 2009 All Rights Reserved © Alcatel-Lucent 2008信息流向概述农网变电站节点到县调节点地市网变电站节点和县调节点到市调节点省网变电站节点和市调节点到省调节点国网变电站节点和省调节点到国调节点 5 |January 17, 2009 All Rights Reserved © Alcatel-Lucent 2008目前信息承载网概述物理拓扑以环型为主国网以10G为主省网以 2.5 G和10G为主市网以622M和2.5G为主农网以155M和622M为主 6 |January 17, 2009 All Rights Reserved © Alcatel-Lucent 2008电力信息网特别关注网络的安全性和防攻击能力网络的可用性和可靠性网络偏离正常工作状态时的预警功能与信息点相关的超长距离无中继的信息传输能力…… 7 |January 17, 2009 All Rights Reserved © Alcatel-Lucent 2008信息IP化成为趋势信息化成为趋势以太网接口成为主流:通用性好、使用方便、升级容易、价格优势明显带宽增长趋势明显考虑电力通信的特殊要求,安全性和业务可隔离性以及防外部攻击需重点关注理想的传输技术应能适应分组业务带宽动态性、保持面向连接的确定性和电信级的QoS 理想的传输节点应能融合电路和分组交换能力、灵活的颗粒适应能力纯电路交换 SDH OTH 两者可以并存PKT TDM TDM TDM Universal Switch 电路交换和分组交换共存分组交换容量Universal Switch 纯分组交换 TMPLS / MPLS-TP PKT PKT TDM PKT PKT TDM TDM PKT TDM TDM TDM 分组交换容量 Universal Switch PKT PKT PKT PKT PKT PKT PKT PKT 刚性 100% 电路 8 |January 17, 2009 All Rights Reserved © Alcatel-Lucent 2008 柔性 100% 分组IP化带来的可扩展性挑战化带来的可扩展性挑战大颗粒交换和传输在核心和骨干网上趋势明显长距离大容量传输需要更强的容错纠错能力 9 |January 17, 2009 All Rights Reserved © Alcatel-Lucent 2008量子矩阵是适应业务IP化的传输节点的关键技术量子矩阵是适应业务化的传输节点的关键技术高集成、低功耗、全业务 SDH MSTP PTN OTH 装备量子矩阵的适应业务IP的传输节点 10 |January 17, 2009 All Rights Reserved © Alcatel-Lucent 2008同步与时间戳传输 GPS/北斗/GLONASS 同步信息时间信息 1588v2时钟源BITS 1ppps+ToD 时间戳同步E1 时间戳时间戳时间戳时间戳时间戳时间戳时间戳时间戳需要时间戳的设备分组传送网智能电网中的设备可能需要精确的授时,以保证电网的正常和安全工作。
Alcatel-Lucent EnterpriseOmniPCX Enterprise PurpleCommunication Server阿尔卡特朗讯 IP T ouch 4068 话务员话机用户手册十月 20218AL90607CNBA 版 1法律声明:阿尔卡特朗讯(Alcatel-Lucent)的名称和商标均由诺基亚(Nokia)授权于ALE(Alcatel-Lucent Enterprise)使用。
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CE标志表示此产品符合以下理事会指令:•无线电设备指令 2014/53/EU•非无线设备(包括有限电信终端设备)指令2014/35/EU和2014/30/EU•ATEX设备指令2014/34/EU•2011/65/EU (RoHS)•2012/19/EU (WEEE)章 1介绍1.1概览 (7)1.2话机总视图 (8)1.3话机显示屏 (9)1.3.1菜单页面 (10)1.3.2main (perso)页面 (10)1.3.3下一页 (10)1.3.4rt&hold页面 (11)1.3.5预占页面 (11)1.4话机标准键 (12)1.4.1软功能键(动态功能键) (12)1.4.2固定功能键 (14)1.4.3可编程按键 (15)1.5话机 LED (16)1.6连接可选设备 (16)1.6.1耳塞 (16)1.6.2外部站扬声器 (16)1.7把 PC 插入话机 (16)章 2基本功能2.1话务员话机进入服务( (17)2.2呼叫某个号码的方法 (17)2.2.1直接拨号 (17)2.2.2通过话机目录呼叫 (17)2.2.3按姓名拨号(呼叫) (18)2.2.4快速拨号呼叫 (19)2.3呼叫内部用户 (20)2.3.1预留(锁定)内部用户话机 (20)2.3.2被叫话机空闲 (20)2.3.3被叫话机占线 (22)2.3.4特殊情况:无法接通或已转移的话机 (24)2.4呼叫外部用户 (29)2.5应答呼叫 (30)2.5.1自动/手动应答 (30)2.5.2应答内部呼叫 (30)2.5.3应答外部呼叫 (31)2.5.4应答到达话务组呼叫 (32)2.5.5话务员不立即应答 (33)2.5.6应答回叫请求 (33)2.6将呼叫置于保持状态 (35)2.7查询呼叫 (35)2.7.1发送给内部用户的查询呼叫 (35)2.7.2发送给外部用户的查询呼叫 (38)2.7.3初始化三方会议 (39)2.8呼叫转移(路由) (40)2.8.1自动/手动转移 (40)2.8.2转移至占线话机 (40)2.9将与会者路由至会聚式会议 (42)2.9.1会议线路空闲 (42)2.9.2会议正在进行中 (42)章 3附加功能3.1使用串联分机路由 (43)3.2使用分机和预占释放路由 (44)3.3在 DTMF 透明模式中拨号 (46)3.4发送校准切断或闪存 (46)3.5临时保持自动转移 (47)3.6目录号码监管 (47)3.7单个呼叫路由 (48)3.7.1Indiv routing键显示在main (perso)页面 (48)3.7.2Indiv routing键显示在Smart Display Module上 (48)3.8网络/网络传送 (48)3.8.1Net/Net键显示在main (perso)页面 (49)3.8.2Net/Net键显示在Smart Display Module上 (49)3.9中继组监管 (49)3.10O/S 中继监管 (50)3.11单个保持 (50)3.11.1Indiv hold键显示在main (perso)页面 (50)3.11.2Indiv hold键显示在Smart Display Module上 (50)3.12呼叫演示 (51)3.13特权转移 (51)3.14唤醒/约会提醒 (52)3.14.1唤醒创建 (52)3.14.2唤醒取消 (55)章 4从话务员话机管理4.1管理概述 (58)4.2菜单页面结构 (58)4.3定制您的话务员话机(设置) (59)4.3.1分配可编程键 (59)4.3.2选择应答并转接操作模式 (64)4.3.3选择显示语言 (64)4.3.4配置振铃选项 (64)4.3.5更改密码 (66)4.3.6连接可选设备 (66)4.3.7调节Smart Display Module对比度 (67)4.3.8配置蓝牙设备(可选) (68)4.4检查话务员话机配置 (68)4.4.1读取话务员话机 IP 参数 (69)4.4.2读取话务员话机软件版本 (69)4.4.3运行电话测试 (70)4.5选择话务组状态 (70)4.6选择实体状态 (71)4.7退出/登录 (72)4.8信息 (73)1.1 概览话务员话机(按组设置)的目的是确保高效路由外部呼叫,以及适当时,按需呼叫外部号码。
阿尔卡特朗讯WCDMA 射频拉远解决方案1.引言WCDMA是全球广泛接受的3G标准,发展迅速。
截至2008年7月,全球94个国家的228个运营商启动了WCDMA网络,99个国家的207个运营商商用了HSDPA,35个国家的51个运营商启动了HSUPA。
其中射频拉远解决方案也因为其灵活、快速部署、节约成本等特点,在众多国外运营网络中广泛使用。
射频拉远技术,本来源于英文的Remote Radio Head(RRH),也有人认为是RRU。
实际上,RRH的概念就是把射频单元从传统的宏基站中独立出来,根据需要放置在任意地方。
即以一个基站为中心,通过布设多个RRH,形成一个基带池和多个射频单元构成的单个基站的子蜂窝网,就能有效解决覆盖和容量问题。
这样的架构就是射频拉远技术的本质概念。
射频拉远与宏基站相比,解决了城市地区建站难的问题,节约了机房综合成本,节约了馈缆成本和传输设备的投资,节省馈线损耗带来覆盖增益,无需租借机房,建网速度快,集中维护,监控简化,节约了人力成本。
从结构上来说,射频拉远是主基站射频远端模块,通过光纤与主基站连接,与主基站共享基带处理。
从容量和功控方面来说,射频拉远基站和宏基站相比,其单个RRH单载波所吸收的话务和宏站单扇区容量没有区别。
在功控方面相当,光纤时延对功率控制没有明显影响,切换时延和宏站相当。
通过使用RRH技术,可以灵活、有效地根据不同环境,构建星型、链型等构造的各种网络。
当然随着网络的发展,射频拉远解决方案也在演进和发展,可以实现链型、混合型、直放站等多种灵活的组网方式。
例如,该技术可以用于扩展购物中心、机场、车站、等人流密集区域的容量,以及改善企业总部、办公楼或地下停车场等信号难以到达区域的室内覆盖质量。
阿尔卡特朗讯推出的射频拉远解决方案,包括零占地的绿色基站d2U/紧凑型数字基站、多频段多功率的无风扇设计RRH,凭借着高集成度、领先的设计理念、优秀的功放效率、支持多种灵活的组网方式、拥有全球最大规模的现网应用案例等等优点,在业界独领风骚。
阿尔卡特朗讯 H3P/H3G 桌面话机简约大屏,品优价美简约大屏超强处理高清音质超高性价比的 2.8 英寸黑白大屏,配合优化的人机操作界面,用户体验更加舒适优选的元器件,调校的音频参数,多重的编解码,出色的宽带音频质量,无论是在手柄、免提还是耳机模式都能提供舒适的通话效果轻松部署完全兼容阿尔卡特朗讯成熟的快速重定向平台(EDS)和设备管理平台(EDM),非常容易开展大规模配置和部署,能极大节约部署人力选用高性能处理器,秒速开机,6 方会议,办公更加高效节能环保优化的电源设计,支持 POE Class 1 低功耗运行,极大节约运维成本阿尔卡特朗讯 H3P/H3G 是一款高性能的入门级桌面有线话机。
H3P/H3G 支持开放性的 SIP 协议,为用户提供丰富的通讯功能。
除了时尚大气的外观设计以外,话机延续阿尔卡特朗讯对音质的极致追求,精选音频元器件,提供全双工高清宽频通话,给用户带来逼真清晰的通话体验。
H3P/H3G 配置 2.8 英寸的背光黑白显示屏,可显示最多 5 行中文,并可支持多达 1000 个本地联系人目录以及通话记录。
通过多角度可调节脚架,满足不同场景下的用户需求。
H3P/H3G 具有极高的兼容性,能广泛兼容市场上的主流 SIP 平台如 Broadsoft, Metaswitch 等。
H3P 和 H3G 均同时支持外接电源供电和以太网供电。
H3P/H3G 完美兼容阿尔卡特朗讯快速重定向平台(EDS)和设备管理平台(EDM),易于实施大规模的配置和部署。
H3PH3G技术规格物理参数• 尺寸(长x宽x高):214mm x 191mm x 47mm• 重量:795g(含手柄和脚架)• 颜色:灰色• 2.8英寸, 132x64 像素黑白带背光显示屏• 支持中文显示• 可调整脚架:45° & 50°• 支持挂壁(选购配件)话机按键• 2 个带 LED 线路键 + 1 个翻页键• 4 个菜单键• 音量键(+ 和 -)• 4 维导航及回退,确认键• 9 个功能键:免提,静音,信息,耳机键,呼叫保持,转移,会议,重拨及挂机键• 标准拨号键盘通话功能• 3 个 SIP 帐号• 呼入/呼出/拒接• 呼叫转移• 呼叫等待• 呼叫保持/恢复• 重拨• 拨号规则•快速拨号•IP 直呼•键盘锁•静音/解除静音•勿扰•自动应答•语音信箱•最多可配置29个编程键•本地 6 方会议•呼叫记录(1000 条)•本地联系人(1000 条)•XML & LDAP 通讯录音频特性• 全双工免提• 支持高清宽带手柄• 编解码:Opus (NB and WB), G.722, ILBC, G711 (A-law and u-law), G.729AB • 静音检测(VAD)• 舒适噪音(CNG)• 回音消除(AEC)• D TMF:In-Band, RFC 2833/4733,SIP INFO• 支持听力辅助(HAC)电源特性• 支持 PoE, Class 1 (802.3af)• 支持 802.3az• 电源适配器: 5V/2A 直流输出(可选配件)• 空闲/活动模式最大功耗(POE):0.97W/3.16W(H3P)0.98W/3.2W(H3G)接口规格• R J-45 双百兆交换式自适应网口(H3P)• R J-45 双千兆交换式自适应网口(H3G)• R J-9 手柄接口• R J-9 耳机接口网络,安全及相关协议• S IP V2: RFC 2474, 2833, 3261, 3263,3264, 3265, 3325, 3550, 4566, 4568,5359, 6086 等• 静态 IP 和 DHCP• I Pv4/IPv6• I EEE 802.1AB/LLDP-MED• Q oS: 802.1p/Q tagging (VLAN),Layer 3 TOS, DSCP• T FTP/HTTP/HTTPS/TR069• O PENVPN, 802.1x• 支持信息验证机制(Basic, Digest)• 支持 DoS 攻击防范• 支持 TLS 1.2/1.0 和 SRTP• 出厂自带证书(X509v3)并支持安装客户证书配置• 网页管理,话机配置和自动配置• A LE 快速重定向平台(EDS)• A LE 设备管理平台(EDM)语言• 支持多国语言菜单:简体中文,繁体中文,德语,英文,法语,意大利,韩文,葡萄牙语,西班牙语等相关规范及标准安全规范• I EC 62368-1:2014, ANSI/UL62368-1-2014, CAN/CSA-C22.2NO. 62368-1-14EMC规范•E N 55032, CISPR 32• E N 55024, CISPR 24• E N 61000-3-2, EN 61000-3-3• 47 CFR Part 15 B Subpart B• I CES-003 Issue 6电信规范• T IA/EIA 810-B, TIA 920.130-A-1, AS/CAS004环保规范• E rP 2009/125/EC, WEEE 2012/19/EU• R OHS 2011/65/EU,中国ROHS 2.0:GBT 26572-2011• R EACH(EC1907/2006)• P roposition 65• 包材:欧盟94/62/EC听力辅助规范• F CC 47 CFR Part 68, CS-03,AS/ACIF S040环境条件• 操作环境温度:-5°C to +45°C• 操作环境湿度:5% to 95%• 存储及运输温度:-25°C/+70°C支持配件信息• 中规外接电源• 挂壁件• 阿尔卡特朗讯 AH 11GA/12GA 耳机产品包装清单• H3P/H3G 桌面话机• 有线高清宽带手柄及手柄线• 脚架• 网线 (cat5e)•安全手册• 快速使用指南阿尔卡特朗讯(Alcatel-Lucent)的名称和商标均由诺基亚(Nokia)授权上海贝尔企业通信有限公司(ALE China)使用。
阿尔卡特朗讯:引领移动宽带市场
佚名
【期刊名称】《通讯世界》
【年(卷),期】2007(000)007
【摘要】2006年12月1日阿尔卡特、朗讯全球合并成功,12月31日阿尔卡特朗讯正式完成收购北电的UMTS无线业务,同年11月与大唐集团签订谅解备忘录,进一步强调全力支持由大唐集团开发并具有自主知识产权的3G标准TD—SCDMA 商用的承诺,新公司将继承原先的承诺支持TD—SCDMA的发展。
目前整个无线市场正在全面走向3G,
【总页数】2页(P80-81)
【正文语种】中文
【中图分类】TN929.53
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话机的主要功能列表如下多账号彩色屏幕英寸黑白屏,英寸屏幕亮度可调话机角度可调高清手柄耳机耳机兼容双百兆网口双千兆网口外接电源可挂墙多种音频模式切换本地方会议呼叫网页管理现在就开始了解您的话机安装脚架连接您的话机安装有线手柄了解您的电话使用您的电话事件信息话机状态信息设置账号编程键设置缺省账号开启拨号盘拨话机号码按名字拨号从通话记录发起呼叫使用您的个人目录进行呼叫使用快速拨号键呼叫进行点对点呼叫重拨列表联系人联系人管理呼叫您的联系人添加新联系人创建新群组编辑联系人删除联系人删除所有联系人本地话簿删除组删除本地话簿全部组呼叫联系人仅显示未接来电从通话记录中删除联系人清除呼叫记录创建一个快速呼叫使用快速呼叫键发起通话给话机上锁给话机解锁开启或关闭自动键盘锁将电话转移到另一个被保持的联系人将您的电话转移到另一个联系人盲转结束会议会议结束后,让其余两位人员交流结束会议用您的桌面电话做更多的事配置无线网络管理无线网络登录到桌面共享登出桌面共享为您的话机进行个性化设置选择铃声调整铃声大小配置铃声配置蜂鸣模式响铃设备新建可编程按键删除可编程按键支持的可编程按键类型联系您的管理员(技术支持)默认密码高级设置网页管理()配件基本技术规格订购信息担保和条款现在就开始了解您的话机包装清单话机手柄脚架手柄线网线安全手册和快速安装指南安装您的话机安装脚架话机背面有道脚架槽是用来固定话机的脚架,基于脚架放入的不同脚架槽,您的话机可以在在桌面倾斜个角度,分别是度和度要撤下脚架,请安箭头方向向左推拉即可连接您的话机请首先阅读安全说明。
RESIDENTIAL ONTThe Alcatel-Lucent G-010G-A Optical Network Terminal (ONT) with 1 Gigabit Ethernet (GigE) port is part of the industry-leading Alcatel-Lucent 7368 Intelligent Services Access Manager (ISAM) ONT product family and is compatible with the Alcatel-Lucent 7342/7360 ISAM FTTx product line. The Alcatel-Lucent G-010G-A ONT is designed to deliver triple play services in a fiber to the home (FTTH) environment to single family units where an Ethernet port is required. The Alcatel-Lucent ONTs terminate a Full Service Access Network (FSAN)-compliant GPON fiber interface.OVERVIEWThe G-010G-A ONT is designed to caterto residential customer requirements. This ONT offers data service to the subscriber through FTTH or fiber to the premises (FTTP) applications. G-010G-A is a temperature non-hardened ONT suitable for indoor deployments. The ONT is compliant with ITU-T G.984 supportinga 1 Gb/s upstream and 1 Gb/s downstream line rate. Compliant with the standard OpenManage Control Interface (OMCI)definition, the G-010G-A ONT can be managed from a remote site using an Access Management System (AMS) and can support the full range of fault,configuration, accounting performance security (FCAPS) functions. FEATURES• Interface: One 10/100/1000Base-T RJ-45• Compliant with OMCI standard (ONT Management Control Interface)• Remotely managed by the Alcatel-Lucent 5520 AMS Network Management System • Wire speed data transfer for allpacket sizes • Per-subscriber, per-service bandwidth control• IP video with IGMPv2 and IGMPv3• Support of Received Signal Strength Indication (RSSI) for lean operations and remote troubleshooting• G.984 compliant• Wall and desktop mountingBENEFITS• Eco-sustainability in line with “green” tendencies – low power consumption • Internet Group Management Protocol (IGMP) snooping for monitoring the member joining and leaving activitiesat the Ethernet port, and then selectively delivers the multicast streams• Power supply with dying gasp functionality• Advanced dynamic bandwidth management allows prioritization per service and per user with the abilityto burst up to the full line rate. This guarantees very high quality of service (QoS) and future security, and makes optimal use of electronics, fiber opticsand distribution facilities. Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks ofAlcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2014 Alcatel-Lucent. All rights reserved. MKT2014066246EN (June)TECHNICAL SPECIFICATIONSDimensions• 36.5 mm x 105 mm x 82 mm(1.44 in. x 4.13 in. x 3.22 in. (h x w x d)• Weight: 109 g (0.24 lb), power adapter not includedPower supply• +12 V (feed through an external AC/DC adapter)• Dying gasp support• Power consumption: Less than 8 WOperating environment• Temperature: -5°C to 55°C (23°F to 131°F)• Humidity: 5% to 90% relative humiditySafety and electromagnetic inter-ference (EMI)• UL 60950-1• CSA C22.2 No. 60950-1• FCC Part 15b, Class B, IC-003• ITU-T K.21GPON TC layer• G.984.3-compliant GPON Encapsulation Method (GEM) framing • Multiple T-CONTs per device • Multiple GEM ports per device• Flexible mapping between GEM ports and T-CONTs • G.984.3-compliant activation withautomatically discovered SN and password • G.984.3-compliant Advanced Encryption System (AES-128)• G984.3-compliant Forward Error Correction (FEC)• G.984.3-compliant database administrator (DBA) reporting 802.1p to GEM mapper service profile in upstream direction • G984.5-compliant: GPON/XGPON coexistenceButtons• Power • ResetInstallation• Desktop • Wall mountedGPON network interface• Compliant to G.984.x GPON standards • Bidirectional Optical Sub Assembly (BOSA) type laser, subscription connector/angled physical contact SC/APC connector • 1.244 G burst mode upstream transmitter • 2.488 G downstream receiver compliant • Avalanche photodiode (APD) receiver and distributed feedback (DFB) transmitter • 0.5 dBm to 5.0 dBm launch power • -28 dBm to -8 dBm for receiving • Wavelengths: 1310 nm upstream, 1490 nm downstream • Laser compliant to FCC 21 CFR Part 15, Class BEthernet• 10/100/1000Base-T interface with RJ-45 connectors • Ethernet port auto negotiation or manual configuration • Medium dependent interface/mediumdependent interface crossover (MDI/MDIX) automatic sense • Supports port-based downstream priority queues and strict priority scheduling for traffic Class of Service (CoS) differentiation • Virtual switch based on 802.1Q VLAN • VLAN tagging/detagging per Ethernet port and marking/remarking of 802.1p • VLAN stacking (Q-in-Q) and VLAN translation • CoS based on VLAN ID, 802.1p bit• IPv4 Type of Service/DifferentiatedService Code Point (ToS/DSCP) to 802.1p mapping for untagged frames • IGMPv2/v3 snooping• Supports RFC 2236 (v2), RFC 3376 (v3)• Supports any source multicast/source-specific multicast (ASM/SSM)Operations, administration and maintenance (OAM)• Standard-compliant OMCI (the embedded operations channel) interface as defined by G.984.4 and G.988• Supports local WebGUI for the optical network unit (ONU) authenticationpassword configuration from the LAN side • MIB manipulation over OMCI using the create, delete, set, get, and get next commands • Provisioning of Ethernet service • Alarm reporting and performance monitoring • Remote software image download over OMCI, as well as activation and rebooting • Supports SLID (using WebGUI)LEDs• POWER • PON • AL ARM • DATA。
Alcatel-Lucent OXO Connect Announcements User ManualJune 20183EH21069USAC Ed. 1Legal noticeThe Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: /en/legal/ trademarks-copyright. All other trademarks are the property of their respective owners.The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.© 2018 ALE International. All rights reserved. DisclaimerWhile efforts were made to verify the completeness and accuracy of the information contained in this documentation, this document is provided “as is”. To get more accurate content concerning Cross Compatibilities, Product Limits, Software Policy and Feature Lists, please refer to the accurate documents published on the Business Partner Web Site.In the interest of continued product development, ALE International reserves the right to make improvements to this documentation and the products it describes at any time, without notice or obligation.The CE mark indicates that this product conforms to the following Council Directives:•2014/53/EU for radio equipment•2014/35/EU and 2014/30/EU for non radio equipment (including wired Telecom Terminal Equipment)•2014/34/EU for ATEX equipment•2011/65/EU (RoHS)•2012/19/EU (WEEE)Chapter 1Overview1.1Description of the Announcements (4)Chapter 2Operation2.1Selecting Announcements (5)2.2Creating Announcement Messages (6)2.2.1Recording announcements (.wav) on a PC (6)2.2.2Recording Automatic Call Distribution messages using a phone set (7)2.2.3Converting an announcement file (7)2.2.4Recording Automatic Call Distribution messages using a professional studio (7)This document is the user manual of the Announcements application. It applies to OXO Connect and OXO Connect Evolution.Announcements are broadcast while telephone traffic is being processed. No default announcements are provided by the call center, but default announcements (A-law and µ-law) designed for test purposes are available for download in OMC. For a running system, customized announcements must be created and downloaded.1.1 Description of the AnnouncementsThe different types of announcement are:•Welcome announcement This announcement is broadcast when a call arrives in the group.•Queue announcements (Waiting 1, Waiting 2, Estimated Waiting Time)•Waiting 1 is used when the call joins the queue for the first time; it is broadcast once only.•Waiting 2 is used after Waiting 1 or Estimated Waiting Time; it is broadcast continuously until the call leaves the queue (this announcement may contain music).•Estimated Waiting Time is broadcast to advise the caller that they are likely to have a certain minimum waiting time in the queue before their call is answered.•Deterrence announcement This announcement is broadcast when the queue is saturated. It can also be broadcast when the Automatic Call Distribution ports dedicated to Automatic Call Distribution traffic are saturated (this depends on the configuration of the Automatic Call Distribution ports dedicated to deterrence).•Closing announcement This announcement is broadcast when the Automatic Call Distribution group is closed.•Customer code announcement This announcement is broadcast to ask the caller to enter a customer code.On the system, a set of announcements for each Automatic Call Distribution group is permitted. The minimum and maximum durations of the announcements in a set are shown in the table below.Announcement Minimum Duration Maximum DurationWelcome0 seconds60 secondsWaiting 10 seconds60 secondsWaiting 220 seconds300 secondsEstimated Waiting Time0 seconds60 secondsDeterrence0 seconds60 secondsClosing0 seconds60 secondsCustomer code0 seconds60 seconds2.1 Selecting AnnouncementsTo select the announcement you want to use, do the following:1.Click ACD Voice Messages. The ACD Voice Messages window appears. This window has thefollowing two areas:•The ACD Groups area is used to select the announcements for each group or all the groups.•The Transfer selected messages area is used to import or export announcements to the call center or to the system.The ACD Groups area contains a table allowing you to:•see which announcements are present in the system,•select an announcement to be added or replaced.To change from Transfer mode to Delete mode, click on the button Mode.It is not possible to delete announcements at the same time as adding or replacing announcements.Note:Default messages are available which take into account the coding (A-law or µ-law) used in your country.2.In the Transfer selected messages area, click the button to the right of the field Load from thisdirectory and transfer.The Select Folder window is displayed.The announcements are by default saved in:C:/Program Files/PCXTools/OMC/R500_xxx/VoiceMessages/a_law56 messages are available (7 for each Automatic Call Distribution group). Each message isidentified by a file made up of 3 figures x, y and z and with the extension .wav:•x corresponds to the number of the Automatic Call Distribution group (1 to 8)•y is always equal to 0•z corresponds to the message of the Automatic Call Distribution group (1 to 7)The messages types are as follows:•1 corresponds to the Welcome message•2 to the Waiting 1 message•3 to the Waiting 2 message•4 to the Deterrence message•5 to the Closing message•6 to the Estimated Waiting Time message•7 to the Customer code messageFor example, file 305.wav corresponds to the Closing message for group 3.Remark:on starting the Automatic Call Distribution, the system does not contain any messages. To conduct tests, it is therefore essential to load the default Automatic Call Distribution messages.3.Select the announcements and click the transfer button ( => ). The messages selected aretransferred to the call center.4.Click OK. The ACD Voice Messages window disappears.Note:When deleting an announcement, the action is not executed using the transfer button ( => ) but using the delete button (X) instead (this button is only accessible in Delete mode).2.2 Creating Announcement MessagesTo create your own announcement messages, you can use the recording software available on your PC (Window/Accessories/Multimedia/Sound Recorder) or any multimedia application.2.2.1 Recording announcements (.wav) on a PCProceed as follows:1.On your PC, open a recording tool by clicking Start > Programs > Accessories > Multimedia (orEntertainment) > Sound Recorder. The following window is displayed:In order to record the message, your computer must be fitted with a sound card. Otherwise, a message informs you that the recorder is operating in restricted mode.2.If the sound card is available and configured, start to record your message by clicking on the redbutton in the bottom right of the window.3.To stop the recording, click the rectangular button.4.To check and listen to the recorded message, click the triangular button.5.If you are happy with the message, record it by clicking File > Save. Give it a file name and checkthe message format.Caution:announcements must have the format CCITT A-law/µ-law 8 KHz, 8 bits, mono. The announcements created must have the same name as the default messages.6.If the format is not correct, click Change and select the format CITT A-law/µ-law 8 KHz, 8 bits,mono. Click OK to confirm and OK again to save the message.2.2.2 Recording Automatic Call Distribution messages using a phone setYou can record Automatic Call Distribution messages using any one of the following telephones:•8038 Premium DeskPhone•8058s Premium DeskPhone•8039 Premium DeskPhone,•8068 Premium DeskPhone•8068s Premium DeskPhone•8078s Premium DeskPhoneA special menu allows you to record each announcement message for each Automatic Call Distributiongroup. To access this menu:•on a 8038 Premium DeskPhone/8058s Premium DeskPhone, 8039 Premium DeskPhone, 8068 Premium DeskPhone/8068s Premium DeskPhone or 8078s Premium DeskPhone, follow the path Menu/operator/Advanced/Voice/Automatic Call Distribution.•2.2.3 Converting an announcement fileIf the format of your file is not compatible, convert it using the following procedure:•Open the .wav file to be modified in Sound Recorder and click File > Properties to check the file format.•If the format shown is different from CCITT A-Law/µ-law 8 kHz, 8 bits, mono, click Convert Now....A window opens; select the format CCITT A-Law or CCITT µ-law and click OK to confirm.•Save your file.2.2.4 Recording Automatic Call Distribution messages using a professional studioFor optimum quality, the services of a professional recording studio should be used. If this option is chosen, observe the file format required.。