阿尔卡特朗讯在中国的IT整合(使用说明)

F1式重装上阵——阿朗合并后中国IT整合手记(下)作者：Case Study来源：《中国计算机报》2009年第17期责编:霍娜E-mail:ciw_huona@IT系统整合向来是企业合并后整合工作的重中之重,对上海贝尔阿尔卡特股份有限公司(简称ASB)与朗讯科技(中国)有限公司(简称朗讯中国)合并而成的阿尔卡特朗讯公司(简称阿朗)来说也不例外。

此次IT整合,地域跨度之大、预算和人员投入之多、影响之广、起点之高、时间之紧迫、运作之复杂都超乎寻常。

那么,阿朗中国是如何成为阿朗全球最先完成IT全面整合的少数几个业务单位之一的?IT系统整合过程中他们又是如何进行团队建设的?IT部门与业务部门良好合作的关键因素又是什么?在上期内容中,我们了解了此次IT系统整合分成网络基础和应用系统整合两个阶段,并了解了其中的详细计划。

本期内容中,操盘了整个整合战役的CIO朱战备将继续与我们分享他的IT 系统整合经验,在整合中遇到的问题,以及他们的解决办法。

上海贝尔阿尔卡特股份有限公司与朗讯科技(中国)有限公司在信息技术系统上的整合涉及IT基础设施建设和信息系统优化的广阔领域。

整合既要满足中国区的需求,同时还要兼顾与全球的协调和整合;既要保证ASB业务和管理部门的工作不受到负面影响,又要使原朗讯中国的管理平台实现平稳的过渡。

IT系统整合计划被分两个阶段进行。

为应对实施整合过程中遇到的问题,朱战备创新地提出了以“FI精神”来打造他的IT“F1团队”。

沟通!沟通!IT治理经理范晓红将这一阶段的挑战总结为三点:第一个困难是决策沟通找不到人。

根据阿朗合并后的安排,原朗讯的全球CIO接管了ASB 的IT领导权。

“在接下来的时间里,原来总部和我们工作上对口的负责人频繁地离职和更换。

许多人来了又走了,许多事情不知谁负责。

他们又不了解中国和ASB的情况,每来一个人我们就要把所有事情的前因后果给他们解释一遍,但还不一定保证他们能懂。

”范晓红说。

Alcatel-Lucent EnterpriseOmniPCX Enterprise PurpleCommunication Server阿尔卡特朗讯 IP T ouch 4068 话务员话机用户手册十月 20218AL90607CNBA 版 1法律声明：阿尔卡特朗讯（Alcatel-Lucent）的名称和商标均由诺基亚（Nokia）授权于ALE（Alcatel-Lucent Enterprise）使用。

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为了继续发展产品，ALE International 保留随时对本文件及其所述的产品进行改进的权利，恕不另行通知且不承担任何义务。

CE标志表示此产品符合以下理事会指令：•无线电设备指令 2014/53/EU•非无线设备（包括有限电信终端设备）指令2014/35/EU和2014/30/EU•ATEX设备指令2014/34/EU•2011/65/EU (RoHS)•2012/19/EU (WEEE)章 1介绍1.1概览 (7)1.2话机总视图 (8)1.3话机显示屏 (9)1.3.1菜单页面 (10)1.3.2main (perso)页面 (10)1.3.3下一页 (10)1.3.4rt&hold页面 (11)1.3.5预占页面 (11)1.4话机标准键 (12)1.4.1软功能键（动态功能键） (12)1.4.2固定功能键 (14)1.4.3可编程按键 (15)1.5话机 LED (16)1.6连接可选设备 (16)1.6.1耳塞 (16)1.6.2外部站扬声器 (16)1.7把 PC 插入话机 (16)章 2基本功能2.1话务员话机进入服务（ (17)2.2呼叫某个号码的方法 (17)2.2.1直接拨号 (17)2.2.2通过话机目录呼叫 (17)2.2.3按姓名拨号（呼叫） (18)2.2.4快速拨号呼叫 (19)2.3呼叫内部用户 (20)2.3.1预留（锁定）内部用户话机 (20)2.3.2被叫话机空闲 (20)2.3.3被叫话机占线 (22)2.3.4特殊情况：无法接通或已转移的话机 (24)2.4呼叫外部用户 (29)2.5应答呼叫 (30)2.5.1自动/手动应答 (30)2.5.2应答内部呼叫 (30)2.5.3应答外部呼叫 (31)2.5.4应答到达话务组呼叫 (32)2.5.5话务员不立即应答 (33)2.5.6应答回叫请求 (33)2.6将呼叫置于保持状态 (35)2.7查询呼叫 (35)2.7.1发送给内部用户的查询呼叫 (35)2.7.2发送给外部用户的查询呼叫 (38)2.7.3初始化三方会议 (39)2.8呼叫转移（路由） (40)2.8.1自动/手动转移 (40)2.8.2转移至占线话机 (40)2.9将与会者路由至会聚式会议 (42)2.9.1会议线路空闲 (42)2.9.2会议正在进行中 (42)章 3附加功能3.1使用串联分机路由 (43)3.2使用分机和预占释放路由 (44)3.3在 DTMF 透明模式中拨号 (46)3.4发送校准切断或闪存 (46)3.5临时保持自动转移 (47)3.6目录号码监管 (47)3.7单个呼叫路由 (48)3.7.1Indiv routing键显示在main (perso)页面 (48)3.7.2Indiv routing键显示在Smart Display Module上 (48)3.8网络／网络传送 (48)3.8.1Net/Net键显示在main (perso)页面 (49)3.8.2Net/Net键显示在Smart Display Module上 (49)3.9中继组监管 (49)3.10O／S 中继监管 (50)3.11单个保持 (50)3.11.1Indiv hold键显示在main (perso)页面 (50)3.11.2Indiv hold键显示在Smart Display Module上 (50)3.12呼叫演示 (51)3.13特权转移 (51)3.14唤醒/约会提醒 (52)3.14.1唤醒创建 (52)3.14.2唤醒取消 (55)章 4从话务员话机管理4.1管理概述 (58)4.2菜单页面结构 (58)4.3定制您的话务员话机（设置） (59)4.3.1分配可编程键 (59)4.3.2选择应答并转接操作模式 (64)4.3.3选择显示语言 (64)4.3.4配置振铃选项 (64)4.3.5更改密码 (66)4.3.6连接可选设备 (66)4.3.7调节Smart Display Module对比度 (67)4.3.8配置蓝牙设备（可选） (68)4.4检查话务员话机配置 (68)4.4.1读取话务员话机 IP 参数 (69)4.4.2读取话务员话机软件版本 (69)4.4.3运行电话测试 (70)4.5选择话务组状态 (70)4.6选择实体状态 (71)4.7退出/登录 (72)4.8信息 (73)1.1 概览话务员话机（按组设置）的目的是确保高效路由外部呼叫，以及适当时，按需呼叫外部号码。

阿尔卡特朗讯 H3P/H3G 桌面话机简约大屏，品优价美简约大屏超强处理高清音质超高性价比的 2.8 英寸黑白大屏，配合优化的人机操作界面，用户体验更加舒适优选的元器件，调校的音频参数，多重的编解码，出色的宽带音频质量，无论是在手柄、免提还是耳机模式都能提供舒适的通话效果轻松部署完全兼容阿尔卡特朗讯成熟的快速重定向平台（EDS）和设备管理平台（EDM），非常容易开展大规模配置和部署，能极大节约部署人力选用高性能处理器，秒速开机，6 方会议，办公更加高效节能环保优化的电源设计，支持 POE Class 1 低功耗运行，极大节约运维成本阿尔卡特朗讯 H3P/H3G 是一款高性能的入门级桌面有线话机。

H3P/H3G 支持开放性的 SIP 协议，为用户提供丰富的通讯功能。

除了时尚大气的外观设计以外，话机延续阿尔卡特朗讯对音质的极致追求，精选音频元器件，提供全双工高清宽频通话，给用户带来逼真清晰的通话体验。

H3P/H3G 配置 2.8 英寸的背光黑白显示屏，可显示最多 5 行中文，并可支持多达 1000 个本地联系人目录以及通话记录。

通过多角度可调节脚架，满足不同场景下的用户需求。

H3P/H3G 具有极高的兼容性，能广泛兼容市场上的主流 SIP 平台如 Broadsoft, Metaswitch 等。

H3P 和 H3G 均同时支持外接电源供电和以太网供电。

H3P/H3G 完美兼容阿尔卡特朗讯快速重定向平台（EDS）和设备管理平台（EDM），易于实施大规模的配置和部署。

H3PH3G技术规格物理参数• 尺寸（长x宽x高）：214mm x 191mm x 47mm• 重量：795g（含手柄和脚架）• 颜色：灰色• 2.8英寸, 132x64 像素黑白带背光显示屏• 支持中文显示• 可调整脚架：45° & 50°• 支持挂壁（选购配件）话机按键• 2 个带 LED 线路键 + 1 个翻页键• 4 个菜单键• 音量键（+ 和 -）• 4 维导航及回退，确认键• 9 个功能键：免提，静音，信息，耳机键，呼叫保持，转移，会议，重拨及挂机键• 标准拨号键盘通话功能• 3 个 SIP 帐号• 呼入/呼出/拒接• 呼叫转移• 呼叫等待• 呼叫保持/恢复• 重拨• 拨号规则•快速拨号•IP 直呼•键盘锁•静音/解除静音•勿扰•自动应答•语音信箱•最多可配置29个编程键•本地 6 方会议•呼叫记录（1000 条）•本地联系人（1000 条）•XML & LDAP 通讯录音频特性• 全双工免提• 支持高清宽带手柄• 编解码：Opus (NB and WB), G.722, ILBC, G711 (A-law and u-law), G.729AB • 静音检测（VAD）• 舒适噪音（CNG）• 回音消除（AEC）• D TMF：In-Band, RFC 2833/4733,SIP INFO• 支持听力辅助（HAC）电源特性• 支持 PoE, Class 1 (802.3af)• 支持 802.3az• 电源适配器: 5V/2A 直流输出（可选配件）• 空闲/活动模式最大功耗（POE）:0.97W/3.16W（H3P）0.98W/3.2W（H3G）接口规格• R J-45 双百兆交换式自适应网口（H3P）• R J-45 双千兆交换式自适应网口（H3G）• R J-9 手柄接口• R J-9 耳机接口网络，安全及相关协议• S IP V2: RFC 2474, 2833, 3261, 3263,3264, 3265, 3325, 3550, 4566, 4568,5359, 6086 等• 静态 IP 和 DHCP• I Pv4/IPv6• I EEE 802.1AB/LLDP-MED• Q oS: 802.1p/Q tagging (VLAN),Layer 3 TOS, DSCP• T FTP/HTTP/HTTPS/TR069• O PENVPN, 802.1x• 支持信息验证机制（Basic, Digest）• 支持 DoS 攻击防范• 支持 TLS 1.2/1.0 和 SRTP• 出厂自带证书（X509v3）并支持安装客户证书配置• 网页管理，话机配置和自动配置• A LE 快速重定向平台（EDS）• A LE 设备管理平台（EDM）语言• 支持多国语言菜单：简体中文，繁体中文，德语，英文，法语，意大利，韩文，葡萄牙语，西班牙语等相关规范及标准安全规范• I EC 62368-1:2014, ANSI/UL62368-1-2014, CAN/CSA-C22.2NO. 62368-1-14EMC规范•E N 55032, CISPR 32• E N 55024, CISPR 24• E N 61000-3-2, EN 61000-3-3• 47 CFR Part 15 B Subpart B• I CES-003 Issue 6电信规范• T IA/EIA 810-B, TIA 920.130-A-1, AS/CAS004环保规范• E rP 2009/125/EC, WEEE 2012/19/EU• R OHS 2011/65/EU，中国ROHS 2.0：GBT 26572-2011• R EACH（EC1907/2006）• P roposition 65• 包材：欧盟94/62/EC听力辅助规范• F CC 47 CFR Part 68, CS-03,AS/ACIF S040环境条件• 操作环境温度：-5°C to +45°C• 操作环境湿度：5% to 95%• 存储及运输温度：-25°C/+70°C支持配件信息• 中规外接电源• 挂壁件• 阿尔卡特朗讯 AH 11GA/12GA 耳机产品包装清单• H3P/H3G 桌面话机• 有线高清宽带手柄及手柄线• 脚架• 网线 (cat5e)•安全手册• 快速使用指南阿尔卡特朗讯（Alcatel-Lucent）的名称和商标均由诺基亚（Nokia）授权上海贝尔企业通信有限公司（ALE China）使用。

即時發放香港寬頻憑藉香港寬頻憑藉阿爾卡特阿爾卡特阿爾卡特--朗訊朗訊之千兆無源光纖網絡方案之千兆無源光纖網絡方案之千兆無源光纖網絡方案為住宅客戶提供1Gbps 寬頻上網服務寬頻上網服務香港，2010年7月7日 - 城市電訊(香港)有限公司的全資附屬機構香港寬頻網絡有限公司(香港交易所上市編號：1137；美國納斯達克市場交易代號：CTEL)（下稱「香港寬頻」）宣佈，憑藉阿爾卡特-朗訊之千兆無源光纖網絡（GPON）方案，推出1Gbps 寬頻上網服務。

有關優惠月費只需26美元，針對香港住宅市場而設，提供全球其中一項最具價值的寬頻服務收費。

由於雲運算、高清及互動多媒體服務如高清IPTV 及網上遊戲日漸普及，香港人對頻寬要求正以倍速增長。

根據香港電訊管理局的最新數字，香港的寬頻上網服務住宅市場滲透率高達81.4%，是全世界滲透率最高的城市。

香港寬頻科技總監譚明哲表示：「為滿足客戶對高速寬頻的需求，我們一直與阿爾卡特-朗訊合作多年，透過他們先進的光纖到戶技術，建立世界級的寬頻網絡。

阿爾卡特-朗訊的千兆無源光纖網絡方案使我們能以大眾化價錢，為市場提供服務。

我們的網絡足以應付未來由高清及3D 多媒體應用所帶來對頻寬的需求。

」香港寬頻是香港增長速度最快的寬頻服務供應商，並率先為香港住宅市場提供上下載等速的100Mbps 及1Gbps 寬頻上網服務。

作為光纖到戶技術的先軀，香港寬頻致力推動香港發展成為全球的光纖綠洲。

阿爾卡特-朗訊亞洲北部及東南部業務的主管Alain Biston 表示：「阿爾卡特-朗訊自2007年起與香港寬頻緊密合作。

透過我們提供的高智能服務性網絡技術，使香港寬頻的網絡更為完善，並能提供更多、更靈活及高速的服務。

我們致力為客戶提供阿爾卡特-朗訊最優質的通訊方案，技術支援及環球經驗，使香港寬頻在提供先進網絡上維持其領導的地位。

」阿爾卡特-朗訊採用7342智能服務數據庫管理光纖到戶系統（ISAM FTTU）。

Alcatel-Lucent OXO Connect Announcements User ManualJune 20183EH21069USAC Ed. 1Legal noticeThe Alcatel-Lucent name and logo are trademarks of Nokia used under license by ALE. To view other trademarks used by affiliated companies of ALE Holding, visit: /en/legal/ trademarks-copyright. All other trademarks are the property of their respective owners.The information presented is subject to change without notice. Neither ALE Holding nor any of its affiliates assumes any responsibility for inaccuracies contained herein.© 2018 ALE International. All rights reserved. DisclaimerWhile efforts were made to verify the completeness and accuracy of the information contained in this documentation, this document is provided “as is”. To get more accurate content concerning Cross Compatibilities, Product Limits, Software Policy and Feature Lists, please refer to the accurate documents published on the Business Partner Web Site.In the interest of continued product development, ALE International reserves the right to make improvements to this documentation and the products it describes at any time, without notice or obligation.The CE mark indicates that this product conforms to the following Council Directives:•2014/53/EU for radio equipment•2014/35/EU and 2014/30/EU for non radio equipment (including wired Telecom Terminal Equipment)•2014/34/EU for ATEX equipment•2011/65/EU (RoHS)•2012/19/EU (WEEE)Chapter 1Overview1.1Description of the Announcements (4)Chapter 2Operation2.1Selecting Announcements (5)2.2Creating Announcement Messages (6)2.2.1Recording announcements (.wav) on a PC (6)2.2.2Recording Automatic Call Distribution messages using a phone set (7)2.2.3Converting an announcement file (7)2.2.4Recording Automatic Call Distribution messages using a professional studio (7)This document is the user manual of the Announcements application. It applies to OXO Connect and OXO Connect Evolution.Announcements are broadcast while telephone traffic is being processed. No default announcements are provided by the call center, but default announcements (A-law and µ-law) designed for test purposes are available for download in OMC. For a running system, customized announcements must be created and downloaded.1.1 Description of the AnnouncementsThe different types of announcement are:•Welcome announcement This announcement is broadcast when a call arrives in the group.•Queue announcements (Waiting 1, Waiting 2, Estimated Waiting Time)•Waiting 1 is used when the call joins the queue for the first time; it is broadcast once only.•Waiting 2 is used after Waiting 1 or Estimated Waiting Time; it is broadcast continuously until the call leaves the queue (this announcement may contain music).•Estimated Waiting Time is broadcast to advise the caller that they are likely to have a certain minimum waiting time in the queue before their call is answered.•Deterrence announcement This announcement is broadcast when the queue is saturated. It can also be broadcast when the Automatic Call Distribution ports dedicated to Automatic Call Distribution traffic are saturated (this depends on the configuration of the Automatic Call Distribution ports dedicated to deterrence).•Closing announcement This announcement is broadcast when the Automatic Call Distribution group is closed.•Customer code announcement This announcement is broadcast to ask the caller to enter a customer code.On the system, a set of announcements for each Automatic Call Distribution group is permitted. The minimum and maximum durations of the announcements in a set are shown in the table below.Announcement Minimum Duration Maximum DurationWelcome0 seconds60 secondsWaiting 10 seconds60 secondsWaiting 220 seconds300 secondsEstimated Waiting Time0 seconds60 secondsDeterrence0 seconds60 secondsClosing0 seconds60 secondsCustomer code0 seconds60 seconds2.1 Selecting AnnouncementsTo select the announcement you want to use, do the following:1.Click ACD Voice Messages. The ACD Voice Messages window appears. This window has thefollowing two areas:•The ACD Groups area is used to select the announcements for each group or all the groups.•The Transfer selected messages area is used to import or export announcements to the call center or to the system.The ACD Groups area contains a table allowing you to:•see which announcements are present in the system,•select an announcement to be added or replaced.To change from Transfer mode to Delete mode, click on the button Mode.It is not possible to delete announcements at the same time as adding or replacing announcements.Note:Default messages are available which take into account the coding (A-law or µ-law) used in your country.2.In the Transfer selected messages area, click the button to the right of the field Load from thisdirectory and transfer.The Select Folder window is displayed.The announcements are by default saved in:C:/Program Files/PCXTools/OMC/R500_xxx/VoiceMessages/a_law56 messages are available (7 for each Automatic Call Distribution group). Each message isidentified by a file made up of 3 figures x, y and z and with the extension .wav:•x corresponds to the number of the Automatic Call Distribution group (1 to 8)•y is always equal to 0•z corresponds to the message of the Automatic Call Distribution group (1 to 7)The messages types are as follows:•1 corresponds to the Welcome message•2 to the Waiting 1 message•3 to the Waiting 2 message•4 to the Deterrence message•5 to the Closing message•6 to the Estimated Waiting Time message•7 to the Customer code messageFor example, file 305.wav corresponds to the Closing message for group 3.Remark:on starting the Automatic Call Distribution, the system does not contain any messages. To conduct tests, it is therefore essential to load the default Automatic Call Distribution messages.3.Select the announcements and click the transfer button ( => ). The messages selected aretransferred to the call center.4.Click OK. The ACD Voice Messages window disappears.Note:When deleting an announcement, the action is not executed using the transfer button ( => ) but using the delete button (X) instead (this button is only accessible in Delete mode).2.2 Creating Announcement MessagesTo create your own announcement messages, you can use the recording software available on your PC (Window/Accessories/Multimedia/Sound Recorder) or any multimedia application.2.2.1 Recording announcements (.wav) on a PCProceed as follows:1.On your PC, open a recording tool by clicking Start > Programs > Accessories > Multimedia (orEntertainment) > Sound Recorder. The following window is displayed:In order to record the message, your computer must be fitted with a sound card. Otherwise, a message informs you that the recorder is operating in restricted mode.2.If the sound card is available and configured, start to record your message by clicking on the redbutton in the bottom right of the window.3.To stop the recording, click the rectangular button.4.To check and listen to the recorded message, click the triangular button.5.If you are happy with the message, record it by clicking File > Save. Give it a file name and checkthe message format.Caution:announcements must have the format CCITT A-law/µ-law 8 KHz, 8 bits, mono. The announcements created must have the same name as the default messages.6.If the format is not correct, click Change and select the format CITT A-law/µ-law 8 KHz, 8 bits,mono. Click OK to confirm and OK again to save the message.2.2.2 Recording Automatic Call Distribution messages using a phone setYou can record Automatic Call Distribution messages using any one of the following telephones:•8038 Premium DeskPhone•8058s Premium DeskPhone•8039 Premium DeskPhone,•8068 Premium DeskPhone•8068s Premium DeskPhone•8078s Premium DeskPhoneA special menu allows you to record each announcement message for each Automatic Call Distributiongroup. To access this menu:•on a 8038 Premium DeskPhone/8058s Premium DeskPhone, 8039 Premium DeskPhone, 8068 Premium DeskPhone/8068s Premium DeskPhone or 8078s Premium DeskPhone, follow the path Menu/operator/Advanced/Voice/Automatic Call Distribution.•2.2.3 Converting an announcement fileIf the format of your file is not compatible, convert it using the following procedure:•Open the .wav file to be modified in Sound Recorder and click File > Properties to check the file format.•If the format shown is different from CCITT A-Law/µ-law 8 kHz, 8 bits, mono, click Convert Now....A window opens; select the format CCITT A-Law or CCITT µ-law and click OK to confirm.•Save your file.2.2.4 Recording Automatic Call Distribution messages using a professional studioFor optimum quality, the services of a professional recording studio should be used. If this option is chosen, observe the file format required.。

Alcatel-Lucent 7368 ISAM ONT G-240W-BResidential Gateway ONTThe Alcatel-Lucent 7368 Intelligent Services Access Manager (ISAM) G-240W-B Optical Network Terminal (ONT) is the answer for home networking delivered by Gigabit Passive Optical Network (GPON). The device has built-in concurrent dual-band Wi-Fi® 802.11 b/g/n and 802.11ac networking with triple-play capability that simplifies the home equipment experience. It can provide triple-play services with voice, video and data and high-capacity Wi-Fi connectivity. The 7368 ISAM ONT G-240W-B is designed to take advantage of Alcatel-Lucent award-winning management platforms. These include a customized Motive™ Home Device Manager, which is integrated with the Alcatel-Lucent 5520 Access Management System (AMS) platform to deliver a uniform end-to-end operations, administration, and maintenance (OA&M) solution that carriers need in order to provide subscriber satisfaction.This indoor ONT is designed to delivertriple-play services (voice, data and video)to residential subscribers. Voice services are provided through two POTS ports with an integrated analog telephone adapter ATA that converts voice traffic into Session Initiation Protocol (SIP) or ITU-T H.248. Connectivity to an existing PSTN Class 5 switch is supported through an H.248 voice gateway or through SIP with direct interoperability with a variety of soft switches. Ethernet connectivity is available on four Gigabit Ethernet (GE) ports, all of which have the ability to burst up toa full gigabit dynamically. Service providers can deliver video using IP packets (IPTV). Rely on dual-band Wi-Fi to support the widest range of customer devices. TheIEEE 802.11ac standard enables gigabit speeds on many newer devices. And the widely supported 802.11b/g/n standard can simultaneously connect to legacy devices. Features•Four RJ-45 10/100/1000 Ethernet ports, Two POTS ports for carrier-grade voice services•Two USB host ports (USB 2.0 and USB 3.0)•Wireless IEEE 802.11 b/g/n: 2.4G and 5G dual-band concurrent Wi-Fi•Wireless IEEE 802.11ac: 5G•Network Address Translation (NAT)and firewall •Voice interworking function from the analog POTS lines to the voice over IP (VoIP)/Ethernet layers•Optics support received signal strength indication (RSSI)•Supports virtual private network (VPN) pass-through for Point-to-Point Tunneling Protocol (PPTP), Layer 2 Tunneling Protocol (L2TP), and IPSec•Port forwarding/Demilitarized Zone (DMZ)/ dynamic domain name system (DNS) Benefits•Integrates the ONT and wireless access point functions to allow one less device in the home•Delivers connectivity to Ethernet devices within the home•Supports full triple-play services including voice, video, and high-speed Internet access •Allows service-per-port configurations •Supports IP video distribution •Supports easy-to-use USB 2.0 and USB 3.0 connections for external disk drives and home network attached storage (NAS)•Delivers voice services using VoIP •Delivers video services efficiently with multicasting or unicasting•Network management usingAlcatel-Lucent 5520 AMS•Flexible video delivery options of Ethernetor wireless to set-top boxes (STBs) ........................................................... Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks ofAlcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2015 Alcatel-Lucent. All rights reserved. PR1504010279EN (April)Technical specificationsPhysical• Height: 185 mm (7.3 in)• Width: 300 mm (11.8 in)• Depth: 36 mm (1.4 in) • Weight: 0.61 kg (1.33 lb) • Wall or desk mountOperating environment• Temperature: -5°C to 45°C (23°F to 113°F) • Humidity: 10% to 90% relative humidityPower requirement• Local powering with 12 V input (feed uses external AC/DC adapter)• Dying gasp support • Power consumption: <30 WGPON uplink• 1490 nm wavelength downstream, 1310 nm wavelength upstream • 2.488 Gb/s line rate downstream, 1.244 Gb/s line rate upstream • GPON Encapsulation Method (GEM) mode support for IP/Ethernet service traffic support • ITU-T G.984.3-compliant dynamic bandwidth reporting • ITU-T G.984.3-compliant AdvancedEncryption System (AES) in downstream • ITU-T G.984.3-compliant FEC• ITU-T G.988 Appendix 1 and Appendix 2 ONT Management Control Interface (OMCI)• Remote software image download• Small form factor (SFF) type laser, SC/APC connectorEthernet interface• 10/100/1000Base-T interface with RJ-45 connectors • Forwarding• Ethernet port auto-negotiation or manual configuration with Media DependentInterface/Media Dependent Interface with Crossover (MDI)/MDIX)• Virtual switch based on IEEE 802.1q virtual LAN (VLAN)• VLAN tagging/detagging per Ethernet port and marking/remarking of IEEE 802.1p • IP Type of Service/Differentiated Services Code Point (ToS/DSCP) to IEEE 802.1p mapping for untagged frames • Class of Service (CoS) based on VLAN-ID, IEEE 802.1p bit • Internet Group Management Protocol (IGMP) v2/v3 snoopingPOTS interface• Two FXS ports for VoIP service with RJ-11 connectors • Multiple CODECs: ITU-T G.711, ITU-T G.729 (A and B)• SIP (RFC 3261)• ITU-T G.168 Echo cancellation• Services: Caller ID, Call Waiting, Call Hold, 3-Way Call, Call Transfer, Message Waiting Indication • 5 REN per line• Dual-Tone Multi-Frequency (DTMF) dialing • Balanced sinusoidal ring signal, 55 Volts Root Mean Square (VRMS)WLAN interface• 3x3 802.11b/g/n • 4x4 802.11ac• 64-bit and 128-bit Wireless Encryption Protocol (WEP) support • Wireless Protected Access (WPA) support including Pre-shared Key (WPA-PSK) and WPA2• Media access control (MAC) filtersUSB interface• One USB 2.0 interface • One USB 3.0 interfaceResidential Gateway• IPv4 and IPv6• Point-to-Point Protocol over Ethernet (PPPoE) and IP over Ethernet (IPoE)• NAT, DMZ and firewall• Dynamic Host Configuration Protocol (DHCP) and Domain Name System (DNS) proxy • IGMP proxy • Support of TR-069LED• Power • LAN (1~4)• POTS (1~2)• BTR • Link • Auth • VoIP • WPS • WLAN • USB • InternetSafety and electromagnetic interference (EMI)• Protection of over voltage/currentRegulatory compliance• UL 60950-1• FCC Part 15, subpart B • ISE-003• CE Mark • CB Mark。