商务英语四归纳总结

商务英语综合教程4Unit4Businessethics课后答案Unit 4 Business ethicsExtensive ReadingCorporate Philanthropy Responds to DisastersExercisesI.Speed Reading ComprehensionRead the text for FIVE minutes, and find the best answer to each of the following questions.nd paragraph, why some companies faced internal criticism?According to the 21.A. These companies have donated too much money to the communities, regardless of theirown capacity.B. These companies ignored the needs of their own employees who were affected by thedisasters.C. The philanthropic programs of these companies were too cheap.D. Corporate had to go back to boards for additional donation resources.2. Why is it that some companies are suggested donating cash instead of products whendisasters take place?A. Products are often hard to transport and warehouse.B. Using cash in the locality helps rebuild the economy.C. Product may not fit the needs of the beset community.D. All of above.3. Which of the following statement is NOT true with Pitney Bowes Inc.?A. It has operated a fund that helps employees out ofpersonal tragedies.B. Its Employee Involvement Fund can reflect employees' interest and support.C. It has started splitting some of its corporate giving between immediate and long-termassistance in the consideration of the complicated nature of identifying appropriatedisaster aid.D. Medical and funeral expenses will not be the focus of its fund.4. According to the text, which of the following company's foundation is NOT long-term-focused?A. Baxter InternationalB. MitsubishiC. General Electric Co.D. Pitney Bowes Inc.5. The software module of MicroEdge Inc. helps the company's community foundation the bestin terms of _______.A. free-of-charge serviceB. online serviceaccountingC.D. disaster reliefII.VocabularyFill in the blanks with appropriate words from the text. The initial letter of each word hasbeen supplied for you.1. It's wise to use just as much caution when making yourcharitable giving decisions as you dowhen making other decisions affecting your life.2. With soil that has had its biological components destroyed, the first step toward restoration isto stop adding any more chemical fertilizers.3. The global obesity pandemic combined with society's anti-fat bias is more damaging towomen than to men, an expert has warned at an international conference.4. Turkey's two major cities are grappling with water shortages after record-low snow and rainfalls in the winter and searing summer temperatures.5. The importers who do not intend clearing the imported goods for home consumptionstraightaway may choose to warehouse the goods.6. The Foundation is a public charity that works with individuals, families, businesses and foundations, serving their philanthropic needs as well as initiating giving programs.7. As the little copyist proceeded with her work, she sent every now and then a responsiveglance toward her admirer.8. Beset by rumors, and four months from a primary election, the Mayor yesterday for the firsttime gave his account of a 2007 incident in which he argued with a police officer.9. Like so many others around the world, we are following the devastation caused by theearthquake and tsunami that has hit many parts of Southeastern Asia.10. Some coincidences are small, and seeminglyinconsequential, but others have the potential to change lives.A Question of EthicsExercisesI.Reading Comprehension1. Which of the following statements is NOT TRUE with Waterschoot's case?A. It raised the ethical concerns regarding information technology and the management obligation.B. Waterschoot immediately reported to her boss and the unit's legal counsel about the problem because there was some crucial information for Lockheed Martin in the template.C. Waterschoot found the competitor's confidential information before 5 p.m.aprotecting of purpose the with server the from document the removed Waterschoot D. competitor of Lockheed Martin's.2. According to the text, as e-business and IT are developing, companies need to put the following into consideration EXCEPT _______.A. equipping the employees with essential IT ethicsB. establishing a set of ethical guidelines in a companyC. the impacts brought by IT on the employees concernedD. how to deal with the potential problem brought by e-business partnerships3. According to the Information Week Research survey, we can infer that _______.A. If your personal data is collected by a health-care company, they are more likely to be sold to third parties than by any other industries.B. Most companies will inform their customers know whenspecific types of data of their own are being collected.C. When evaluating the ethical and moral implications of business decisions, a larger number of people will rely on their personal experience only.D. Not many people know some ethical impacts may be brought by their business decisions.4. Paragraph 7 suggests that ________.A. Canon Information Systems Inc is monitoring its employees' online activities;B. Canon Information Systems Inc's human resources department tries to make sure that their employees are using the Internet in an ethical and legal way;C. James Underwood, manager of IS, reports to the human resources department;D. Canon Information Systems Inc's human resources department may be violating the privacy of the employees.5. Companies nowadays concern not only about the employees' awareness of business ethics, but also about ________.A. how the employees interact with the information technology in a digital context;B. the safety when the employees are handling the digital devices;C. the protection of the privacy of its customers;all of above. D.。

商务英语期末辅导总结一、商务英语基本知识总结商务英语是指商务活动中使用的英语。

商务英语课程包括商务英语听力、口语、阅读、写作、翻译和商务文化等方面的内容。

在商务英语学习中，我们需要掌握的基本知识包括商业词汇、商务信函写作、商务沟通技巧、商务礼仪等。

商务英语基本知识的掌握对于我们在商务活动中的沟通和交流至关重要。

下面是对商务英语基本知识的总结：1. 商务词汇商务词汇是商务英语学习的基础。

我们需要掌握常用商务词汇和短语，以及商业活动中的术语和俚语。

商务词汇的掌握不仅有助于我们理解商务文档和交流信息，还能够提高我们的商务沟通能力。

2. 商务信函写作商务信函写作是商务英语学习中的重要内容。

商务信函的写作需要我们掌握有关语法、词汇和语言风格的知识，同时还需要我们了解商务文化和商务礼仪。

商务信函的写作对于我们在商务活动中的沟通和交流至关重要。

3. 商务沟通技巧商务沟通技巧是商务英语学习中的关键。

商务沟通技巧的掌握能够帮助我们有效地进行商务交流和谈判。

在商务沟通中，我们需要掌握一些基本的技巧，例如倾听、发问、回答等。

同时，我们还需要了解跨文化沟通的要点，以便能够有效地与海外商务伙伴进行合作。

4. 商务礼仪商务礼仪是商务英语学习中的重要内容。

商务礼仪的掌握能够帮助我们在商务活动中表现得更加专业和得体。

商务礼仪包括商务交往中的仪态、言谈举止和礼仪礼节等。

了解并遵守商务礼仪的规范能够帮助我们更好地与商务伙伴进行合作。

二、商务英语听力总结商务英语听力是商务英语学习中的重要内容。

商务英语听力的目标是帮助我们在商务活动中更好地理解和应对口语交流。

下面是商务英语听力的总结：1. 提高听力能力提高商务英语听力能力需要我们进行大量的听力练习。

我们可以通过听商务英语材料、商务英语教材和商务英语新闻来提高我们的听力能力。

在听的过程中，我们要注意提高我们的听力速度和听辨能力。

2. 学习标准语音学习标准的商务英语语音对于我们在商务活动中的交流和沟通至关重要。

Let us to see the mainieal for unit4Employee MotivationMainly of Unit41.Words2.Phrases3.Text AThis article wants to ask us employee motivation's important. From studying, I not only know motivation is important for emploees but also students we.Let me introduce what's the important of motivation why, how and so on……Words Phrases Text AWords1.psycho log ist: 心理学家（log-逻辑；-ist…家）2.Fulfill ment：满足（fulfill one’s promise兑现，实现诺言;eat one’s word失言）3.Seminar：专题讨论会（这个会是强调人很少的那种，然后meeting是大型会议，话题也各种各样）4.en hance:提高，美化（en large扩大，en rich丰富，en使之……）5.under estimate：低估（反义词：over estimate；estimate=evaluate估计，评估）6.di mini sh：减少，缩减{强调逐渐减少=cut down；di:区分，划分，缩减；mini:…过程(divide区分）}7.drama tically：鲜明地，显著地（—戏剧；这个词可以放在动词的前后；这个词通常描述图标fall down ~）Words Phrases 目录Text A过渡页Phrases1.strive for:to make a great effort to achieve sth.(the process is difficult)eg:The company must constantly strive for greater efficiency.2.touch a nerve:to mention sth. that makes sb. upset, angry, or embarrassed, especially accidentally（触动心弦）eg:They also touched a nerve of public anxiety.3.zoom into:to go into quickly(强调速度快并且是钻进去的)eg:The man zoomed into a car outside the bank and drove away.Words Phrases Text AText AMotivationgreatStarvingRecognition RewadsfamouseAll kinds of people's starving1.What's the employee motivation? The motivation is that you are eager and willing to do sth. without needing to be told or forced .2.What's motivation from?It comes from our basis needs, for example, from our most basis needs of food, clothing, shelter, safety, and security,to our more sophisticated needs of ego satisfaction and self-actualization实现, 现实化we are drived to fulfill these needs.From low level to high level, we must have motivation.3.The importance of recognition(1). It can send a powerful message that the recipient容易接受的is important. It can make us behave much better and more confidence.Recognition is a kind of incentive. Incentive than criticism and forced to the effect of much more effective(赞誉是一种激励。

商务英语的知识点总结归纳整理（商务英语）是商务和英语的结合，以适应（职场）生活的语言要求为目的，内容涉及到商务活动的方方面面。

那么接下来给大家共享一些关于商务英语的学问点（总结），盼望对大家有所关心。

有用商务（英语口语）what time would be convenient for you?你看什么时间比较便利?Id like to suggest a toast to our cooperation.我想建议为我们的合作干一杯。

Here is to our next project!为我们下一个项目干杯!would you please tell me when you are free?请问你什么时候有空?gald to have the opportunity of visting your ompany and I hope to conclude some business with you。

很兴奋能有机会（访问）贵公司，盼望能与你们做成交易。

what I care about is the quality of the goods.我关怀的是货物的质量。

please have a look at those samples.请给我看一下那些样品。

Id like to know any business connections abroad.我想多了解一些你们公司。

I would be happy to supply samples and a price list for you. 我很愿意供应样品和价格单给你。

can I have your price list?你能给我价格单吗?will you give us an indication of prices?你可以给我报一个指示性的价格吗?I am in charge of export business.我负责出口生意。

Im thinking of ordering some of your goods.我正考虑向你们订货。

根据对话填空注意顾客投诉的问题与细节问题商务英语四
【实用版】
目录
1.商务英语四的对话内容概述
2.顾客投诉的问题分类
3.细节问题的具体表现
4.如何处理顾客投诉
5.总结
正文
一、商务英语四的对话内容概述
商务英语四的对话内容主要围绕着顾客投诉展开，通过模拟实际商务场景，让学习者了解如何应对各种顾客投诉，提高其商务沟通能力。

二、顾客投诉的问题分类
顾客投诉的问题大致可以分为两类：一类是关于产品或服务的质量问题，如产品瑕疵、服务不周等；另一类是与产品或服务无关的问题，如送货延误、售后服务不到位等。

三、细节问题的具体表现
在产品或服务质量问题中，顾客可能会投诉产品存在瑕疵、功能不良、性能不佳等问题；在服务质量问题中，顾客可能会投诉服务态度差、处理问题不及时、解决方案不令人满意等。

而在与产品或服务无关的问题中，顾客可能会投诉送货时间过长、售后服务人员态度恶劣、问题处理进度缓慢等。

四、如何处理顾客投诉
处理顾客投诉时，首先要保持冷静，以礼待人，耐心倾听顾客的投诉，
了解问题的具体情况。

然后，针对顾客的投诉，提出合理的解决方案，如退货、换货、维修、补偿等。

同时，对于顾客不满意的售后服务，应立即改进，提高服务质量，避免再次引发顾客投诉。

五、总结
在商务英语四的对话中，我们可以学到如何应对各种顾客投诉，提高商务沟通能力。

1.Accelerates: speed up使...促进生长，促进2.Annulled:canceled宣告无效，取消3.Augments:increase增加，提高，扩大4.Banal:uninteresting陈腐的，平庸的5. Breach：break6.Clandestine：secret 秘密plement：supply what is lacking in补充8.Conjures up:brings to mind 使想起9.Capitalizing:taking advantage of 利用10.Edification:moral improvement教导，启发11.Grace:favor恩赐12.Incremental:increasing in a regular way 增加的13.Intriguing：fascinating 迷人的14.Ludicrous：foolish 可笑的，愚蠢的15.Paralyzed：made ineffective 瘫痪的16.Perception：awareness 知觉，洞察力17.Panacea：cure-all 灵丹妙药18.Preeminent：outstanding19.Provoked：caused激起，挑衅20.Repository:storehouse 仓库，贮藏室21.Requisite：needed22.Resentful：angry and bitter 感到愤恨的23.Static：steady 静止的，不变的24.Suppressed：crushed被抑制的25.Stress：pressure 压力26.Severs:cut(s)切断27.Stationary:fixed 固定的，不动的28.Turf：territory 地盘，活动范围领域29.Veracity：truthfulness 诚实30.Warped:taking advantage of 利用1.1. Burn the midnight oil: to work or study until late at night熬夜工作，开夜车2. Hit the books: to study in a serious way严肃地读书、学习3. Do back-breaking work: to do very difficult physical work4. Work like a dog: to work hard and seriously5. Fall down on the job: to fail to do well6. Work one's fingers to the born: to study hard7. Be a breeze: to be something that is very easy to do8. Be easy as pie: to be very easy9. Have two left feet: to be very clumsy笨手笨脚的10. Have a green thumb: to be good at making plants grow擅长园艺11. Have a golden touch: 有财运12. Have a nose for something: to be naturally good at finding and recognizing something天生擅长寻找识别某物13. Down to earth: to stop behaving or living in a way that is not practical放弃幻想，回归现实14. Show off15. Put on airs：装腔作势16. Think one is God's gift to mankind: 自命不凡17. Put someone in someone's place: to show someone that they are not as clever or important as they think they are煞某人的气焰18. Blow one's own horn: to praise yourself for your own achievements自吹自擂、自夸19. Bury the hatchet: to agree to stop arguing about something and become friends again重归于好20. Button one's lips:住嘴21. Flow with the tide22. Hold one's tongue: 闭嘴23. Let sleeping dogs lie: 别惹他，别惹麻烦，别惹事生非24. Mind one's own business25. Rock the boat：捣乱26. See eye to eye: agree with somebody27. Face up to something28. Leave someone high and dry: 使孤立无援，陷入困境29. Pass the buck: to try to blame someone else or make them responsible for something that you should deal with推诿责任30. Point one's finger at someone：指责、责怪某人31. Shoulder the responsibility32. Worm out of something: to avoid doing something that you have been asked to do by making an excuse that is dishonest but clever33. All or nothing：要么全部，要么一点也没有34. Give-and-take: a willingness between two people or groups to understand each other, and to let both of them have some of the things they want 互相忍让35. Stick to one's guns：固执己见36. Meet someone halfway：迎合某人37. Middle-of-the-road：中间派38. Find middle ground：寻求中间立场39. Go through with: to do something you had promised or planned to do, even though it causes problems or you are no longer sure you want to do it.40. Hang in there: to remain brave and determined when you are in a difficult situation41. Give up42. Stick with43. Sweat out: to continue to do something until it is finished, even though it is difficult44. Be a copycat无创造性的模仿者45. Be a yes-man唯命是从的人46. Be on one's own自己做决定47. Stand on one's own feet——be self-reliant or rely on yourself48. Cut the apron strings：摆脱妻子的束缚49. Have a mind of one's own：有主见50. Lead someone by the nose：牵着某人的鼻子走51. Be hot-headed：性格急躁的52. Blow up: to become very angry with someone53. Count to ten: 使自己平静下来54. Grit one's teeth: to use all your determination to continue in spite of difficulties55. Reach the boiling point56. Hold one's temper按捺住性子，忍住气57. Be down in the dumps: to feel depressed58. Feel blue: to feel sad59. Be in seventh heaven: to be very happy60. Be on top of the world: 心满意足61. Be on cloud nine: to be very happy about something62. Walk on air:得意洋洋63. Be out of sorts be tickled pink: to be very happy。

商务英语专业四级考试术语解释1. global company : 跨国公司--a company that integrates its international biz activities--A multinational corporation or multinational enterprise is an organization, that owned or controls productions of goods or services in one or more countries other than the home country.（维基百科）2. joint venture : 合资企业--a partnership that is formed by two or more parties cooperating in some special biz activities.--a business or project in which two or more companies or individuals have invested, with the intention of working together.（柯林斯词典）3. merger &acquisition : 并购--combining of two or more entities through the direct acquisition by the net assets of the other.--transactions in which the ownership ofcompanies, otherbusiness organizationsor their operating units are transferred or combined.4. distribution channel: 分销渠道；销售渠道--all the organizations and people involved in the physical movement of goods and services from producer to consumer.5. listed company : 上市公司--a company whose shares have been quoted by the Stock Exchange.--Apublic company,publicly traded company,publicly held company,publicly listed company, orpublic corporationis acorporationwhose ownership is dispersed among the general public in many shares ofstockwhich are freely traded on astock exchangeor inover the countermarkets场外交易市场. （维基百科）6. Industrial complex : 工业生产基地--a manufacturing area that consists of many different factories turning out different products.7. brand recognition :品牌认知（度）；品牌识别--a product or products that has or have been recognized and appreciated by local consumers.8. specialty shop : 专卖店--an outlet that deals in or sells a particular line of products.9. household name 家喻户晓的名字-- a brand, person, company, etc. that is known to all or very popular in a place.10. loss-maker : 亏损企业--a biz that continually makes no profit.11. home country : 祖国，母国--the country on which a multinational corporation’s HQs is based.12. quota : 配额，定额，限额--a restriction on the quantity of imports of a particular product that a country impose.13. market economy : 市场经济--an economy in which the market is used to determine resource allocation, prices, and investments.14. new economy : 新经济--a different form of economy that is mainly supported by IT sector and characterized by knowledge-based economy instead of manufacturing.-- an economic system that is based on computers and modern technology, and is therefore dependent on educated workers. （朗文词典）15. labor force : 劳动力--all of the people in a country or in a region that are employed or are likely to be employed in the future.16. bubble economy :--an economy that primarily depends on banking, financial market and other transient短暂的operation.17.venture capital : 风险资本--funds that are invested in new plants or hi-tech startups open to large risk of loss. --Venture capitalis capital that is invested in projects that have a high risk of failure, but that will bring large profits if they are successful.（柯林斯词典）18. biz cycle : 商业周期--A period of time that a biz goes through consists of four stages---boom繁荣, recession衰退, depression萧条, recovery复苏.19. stock market : 股票交易；证券市场，股票市场--a stock exchange that deals in stocks and shares.-- the business of buying and sellingstocksandshares.-- a place wherestocksandsharesare bought and sold. （朗文词典）20. product life cycle : 产品生命周期--a theory stating that certain kinds of products go through a cycle consisting of fourstages, namely, introduction投入期, growth成长期, maturity 饱和期and decline衰退期.21. Seed money=seed capital启动资金--the initial equity capital 股本used to start a new venture or biz.--the money you have available to start a new business. （朗文词典）22. liquidity 流动资产--available cash or the capacity to obtain it on demand.-- In finance, a company'sliquidityis the amount of cash or liquid assets it has easily available. 资产折现力23. exchange rate 汇率--the amount of one currency that can be bought with another.--the value of the money of one country compared to the money of another country。