The operator sounds calm and efficient. 2. How does Sarah Grant sound?
Sarah Grant sounds worried, frightened and panicky. 3. What does the operator say to Sarah to help her calm down? The operator asks Sarah to speak slowly and take deep breaths.
poured, over, stop, from, poured, on,
squeezed, out, put, on, tied, around
Answer key for Exercise 3:
you need to practise it over and over again until it’s perfect. a number of them to choose from. as soon as i can put my hands on one. I’ll hold it in place for you while you stick it on the wall. A knowledge of first aid can make a real difference.
a table in the kitchen and was reaching up to the top cupboard and she fell. Now she’s on the floor.
Her leg looks strange — maybe it’s broken. And she hit her head — she’s unconscious. I’ve shouted at her but she won’t wake up. Oh, please hurry. O: Yes, we will… G: Oh thank you, thank you. Goodbye… O: (interrupts) No, no, don’t hang up — we need your address.