星级酒店值班经理巡查表
- 格式:doc
- 大小:52.50 KB
- 文档页数:2
(行政:住客率:商务:住客率:)
(一)产品质量巡查
(1)客房查房
(2)美食坊早餐出品及员工服务意识
(3)VIP Lounge早餐出品及员工服务意识
(4)日本料理早餐出品质量
(5)晨:前厅部对客服务意识(问询/接待/收银)
(二)面客岗位巡查(18:00~23:00)
(三)各区域不定时巡查
从以下方面来明确或阐述:卫生/纪律/安全/消防/能源/设施设备
✧员工更衣室____________员工宿舍______________员工餐厅__________ ____
✧商务中心______________总机房________________行李房_____________________
✧酒店大堂______________酒店后堂______________电梯运行情况_______________
✧监控室、打卡室________前后停车场____________各紧急通道出口_____________
✧地下车库______________工程部配电室__________后垃圾场___________________
✧20F、21F______________展诚__________________备注_________________ __ (四)突发性事件及特殊性事件
经过与结果:
_______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ (五)当日值班问题跟进落实情况
_______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________ _______________________________________________________________________________