Chapter One: Man agers and Man ageme nt Multiple Choice Questi ons
1. Whe n we classify man agers accord ing by their level in the orga ni zati on they
are described as ____________ .
a. function al, staff and line man agers
b. top managers, middle managers and supervisors
c. high level and lower level man agers
d. general managers and administrative managers
2. Conceptual skills relate to a manager
' s ability to a. take a strategic view of how the parts of the organization function.
b. solve detailed problems in groups.
c. correctly evaluate orga ni zati onal problems.
d. un dersta nd and in teract effectively with others in the orga ni zati on.
3. The ability to build n etworks and power bases that in crease one
orga ni zati on is referred to as_____ .
a. in flue nee skill
b. political skill
c. con trolli ng
d. strategic skill
4. A man ager is some one who
a. actually performs the service or produces the product.
b. works anonymously behind the scenes.
c. sets the goals of the orga ni zati on.
d. supervises the work of others.
5. Which of the followi ng skills is most importa nt for top man agers (CEO
a. In terpers onal
b. Tech ni cal
c. Fun cti onal
d. Con ceptual
6. A man ager who has a reputati on for being ope n and hon est and un dersta nds
how to motivate employees and customers is said to have good _______________________
skills.
a. sales
b. political
c. In terpers onal
d. technical
7. Annie ' s Pies produces cakes and pies that come in 207 different flavors that are shipped
across the USA. Each week, 3 or 4 new flavors are added. Annie produces high quality cakes and
pies using the best in gredie nts, it wastes little, and few employees work overtime because
the bus in ess operates
a. effectively.
b. reliably.
c. efficie ntly.
d. flexibly.
8. Doing a job in a way that achieves results without wasti ng any resources is
referred to as being __________ .
a. effective.
b. efficient s power in the s)?
c.con servative
d.Both a and b.
9.The importa nee of man agerial roles varies depe nding on the ____________ .
a.man ager' s salary
b.man ager' s accepta nee by the employees
c.size of the orga ni zati on
d.length of time the manager has worked in the organization
10.According to Mintzberg, which management category includes the roles of figurehead, leader,
and liais on?
a.in terpers onal
b.in formati onal
c.decisi onal
d.pla nning
11.Which of the follow ing roles is categorized as a decisi onal role?
a.Mon itor
b.Dissem in ator
c.Resource allocator
d.Leader
12.An orga ni zati on must con tai n all except which of the followi ng characteristics?
a.purpose
b.people
c.structure
d.product
13.An orga ni zati on is com monly con sidered a
a.systematic arra ngeme nt of people to sell goods or services.
b.structural group ing of people to accomplish a set of objectives.
c.structural group ing of man agers and subord in ates who are attempti ng to in crease
profits.
d.systematic grouping of people to establish procedures, rules, and
regulati ons.
14.Operatives can BEST be described as
a.Those who actually do the tasks of an organization.
b.Those who work anonym ously behi nd the seen es.
c.Manu al laborers.
d.Those who supervise others.
15.The man agers who work most closely with the operatives are known as
a.top management.
b.middle man ageme nt.
c.first-l ine man agers.
d.operative man agers.
16.The level of management that translates the goals of the organization into specific pla ns
that lower-level man agers can perform is known as
a.top management.
b.middle man ageme nt.
c.first-l ine man agers.
d.operative man agers.
17.______ are resp on sible for making decisi ons about the direct ion of the
orga ni zati on and establishi ng policies that affect all orga ni zati onal members.
a.Operatives
b.Top man agers
c.Middle man agers
