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《饭店英语》A卷

《饭店英语》A卷
《饭店英语》A卷

1: Match the expression on the left with the best meaning on the right. 找出下列各词的意义。(1*20)

1.Reserve a. able to be used

2.Rate b. to tell sb. that a possible arrangement, date, time etc. is now definite

3.Guarantee c. a fixed standard room charge or payment

4.Available d. to arrange for a place in a hotel, restaurant, plane etc. to be kept for sb.

5.Confirm e. to promise to pay for the room even if it is not used

6.Claim a. information

7.Postal service b. to take something that belongs to you

8.Respectively c. cause physical harm to something or to part of someone’s body

9.Damage d. the public service for carrying letters, parcels etc

https://www.doczj.com/doc/565940737.html, e. each separately in the order mentioned

11.Transfer a. examine in order to learn whether something is correct

12.Charge b. cross out; say that something already arranged or decided upon will not be

done, will not take place, etc.

13.Cancel c. change position, move

14.Passport d. ask as a price, ask in payment

15.Check e. government document to be carried by a traveler abroad, giving personal

particulars

16. Reserve a. (of a seat, space) not being used or occupied

17. Vacant b. a comfortable room for sitting in, having a drink in the hotel

18. Full c. be fully occupied; be filled completely

19. Lounge d. a place where meals are sold and eaten

20. Restaurant e. to book in advance; to keep for special purpose

2: Complete the following with words or expressions from the dialogues. 用所学到的词汇或短语完成下列句子。(1*15)

1. C guaranteed reservations are the most common form of guaranteed reservation.

2. A guaranteed reservation assures the guest that the hotel will h a room until a specific time of the

day following the guest’s planned arrival date.

3. A prepayment reservation requires that a payment in full be received i .

4.If a guest stays until the night of the 12th and leaves on the morning of the 13th, the d is the

13th, not the 12th.

5.He telephones the hotel to book eight single rooms for three nights i Erica

Travel.

6.Could you tell me where to d my valuables?

7.Would you please go over to pay at the c ? 8.Your luggage can be c right after you arrive in Shanghai.

9.Guests can get all kinds of i at the Reception Desk.

10.Guests are advised to leave their v in the hotel safe.

11.The c c are listed in the Service Directory in your room.

12.A p call can only be accepted by the particular person you are calling.

13.Shall I connect you with the O O ?

14.From the Shenzhou-V(神州五号),astronaut Yang Liwei told his family he felt “very good” in space.

That was really a L D Call.

15.Hold on, please. I’ll p you t right now.

3: Complete each sentence with the correct form of the word given. 用所给单词的正确形式填充。(1*5)

1.Customers usually make a phone call or send a fax to make a . (reserve)

2.They made a booking for twenty people but it isn’t a booking yet. (confirmation)

3.I’m sorry, but there is no for the banqueting room for the date you require. (available)

4.There’s no one in Table 2 at the moment and Table 4 is also . (occupy)

5.The receptionist will any valuables which have been deposited for safekeeping. (return)

4: Translate the following words and expressions into Chinese. 将下列单词或短语翻译成汉语。(5)Frying, deep-frying, boiling, grilling

Aperitif, starter, main course

Roast lamb, boiled potatoes, fresh orange juice.

5: Complete the dialogue with the Chinese prompts. 根据汉语提示,完成对话。(20)

Staff: (早上好,我是预订部的Julia.有何吩咐?)

Guest: This is Henry Smith calling from Australia. I’d like to reserve a room, please.

Staff: (好的,史密斯先生。您要订哪天的房?)

Guest: From June the 14th.

Staff: (您要住几天?)

Guest: Four nights, please.

Staff:

(也就是六月十八日结账离店。您打算要哪种房型,史密斯先生?)

Guest: I’d like a double room for my wife and myself. What’s the rate?

Staff:

(标准双人间每天四百元,豪华双人间四百八十元。您要哪一种?)

Guest: I’ll take a deluxe double. It is about 60 US dollars per night, isn’t it?

Staff:

(是的,史密斯先生,你们要豪华双人间,时间是从六月十四日到六月十八日共四天,是这样吗?) Guest: Yes, that’s right.

Staff: (你们几点钟到店?)

Guest: Around 4:00 p.m. By the way, do you have the airport shuttle bus?

Staff:

(是的,史密斯先生,我们在机场有接待处。只要联系那里的机场代表,他们将会向您提供帮助。) Guest: That’s fine. Thank you. Goodbye.

Staff:

(谢谢您打来电话,史密斯先生,期待您的光临,再见。)

6: Feature reading阅读理解(2*10)

The reservationists usually receive a reservation inquiry by phone, in the mail, in person, by e-mail or through a central reservation system.

Hotel guests may choose to make a non-guaranteed reservation if they expect to arrive at the hotel before the reservation cancellation time. Most hotels set their cancellation time at 6:00 p.m. on the day of arrival. This kind of reservation dose not guarantee the hotel’s payment for an unused room. If guests do not arrive by the cancellation times, the hotel will sell the room to others if there is a chance. When the hotel is nearing full occupancy, as with conventions, it may choose to accept only guaranteed reservations.

When a hotel is fully booked, it is customary to stop processing further reservation requests. However, if an inquiry is made sufficiently in advance, the party can choose to be put on a waiting list. This method is most commonly used in high-volume areas for peak days and seasons. If demand is unusually high, this hotel can also refer guests to other hotels in the area.

1.There are ways for the hotel reservationists to receive a reservation inquiry.

A.Five

B.Less than five

C. A little more than five

D.No more than five

2.When should a guest arrive if he chooses to make a non-guaranteed reservation?

A.At six in the evening

B.Before six in the evening

C.After six in the evening

D.Any time

3.What will happen if a guest with non-guaranteed reservation fails to get to the hotel in time?

A.He is to be blame

B.He might not get the room reserved for him

C.He will have to pay more

D.He will surely get the room he booked

4.When 95% of the hotel’s rooms have been booked, the hotel will .

A.Refuse to accept any reservation

B.Only take guaranteed reservation

C.Only take non-guaranteed reservation

D.Go on taking all kinds of reservations

5.“High-volume area” means

A.The volume in the area is high

B.The hotels in the area are large

C.The guest rooms in the area are big

D.There are many hotel guest rooms in the area

The employee who checks in arriving guests and assigns them to their rooms is the receptionist. When the guest with a reservation arrives, the receptionist checks his reservation details with the guest and then the receptionist fills in registration form with the room number, and the rate the guest will pay. And after that he or she should ask the guest to fill out the form with his name, passport number, home address, way of payment and other necessary information and also the guest should sign his name on it. The guest’s passport or identification card must also be checked because of police regulations.

All of these steps, which take only a few moments in a smoothly functioning system, make up the check-in procedure. When it is complete, the receptionist calls a bellman and gives him a slip with the room number on it. The bellman gets the room key from the receptionist and escorts the guest to his room, carrying the baggage for him.

In addition to the check-in procedures the receptionist is also responsible for recording advance reservations.

1.Which of the followings is not the job of a receptionist?

A.To register a guest

B.To assign the guest to his room

C.To settle account for the guest

D.To recording an advance reservation

2.Who will fill in the registration form with the rate the guest will pay?

A.Reservationist

B.Receptionist

C.Bellman

D.Guest

3.Who will fill in the registration form with the passport number, according to the passage?

A.Reservationist

B.Receptionist

C.Bellman

D.Guest

4.How long will it usually take to check in a guest?

A. A minute

B.About five minutes

C.More than 15 minutes

D.No more than 15 minutes

5.The will tell the bellman which room he should escort the guest to.

A.Guest

B.Reservationist

C.Bell captain

D.Receptionist

7. Practical writing. You should write at least 100 words following the outline given bellow.(15)

假设你是一家五星级酒店的客户服务部经理。为了提高服务质量,草拟一封客户意见征询信。内容包括:

1)感谢他对酒店多年的信任;

2)说明这封征询信的目的,并希望配合;

3)询问对酒店的印象,诸如对大堂接待、餐厅服务、客房服务的印象等;

4)询问有何建议;

5)对于合作表示感谢。

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旷课1次减5分,3次以上请假和迟到减2分 三、教学实施建议 (一)教材编写(此项以是否有编写校本教材为选择) (二)教学设计 1. 情境引入。以图片、视频、提问等形式引入本次课将涉及的工作任务或工作环境。明确本次课的能力目标。 2. 布置任务。教师布置任务,并提出若干问题。要求学生用英语完成该项服务任务,同时思考问题。要求语言准确、符合酒店工作用语环境。以独立、对子、小组等不同形式练习,各次课视情况而定。 3. 示范/模仿。抽取若干小组进行演练。 4. 任务完成,知识归纳。根据学生对任务的完成情况,师生共同归纳该项服务任务的基本工作流程和要点、主要的英语表达句、专业术语等。 5. 布置新任务,并完成总结。教师布置新的服务任务,并提出问题。新任务覆盖了第一个任务所涵盖的基本工作要点并对第一个任务所要求的能力进行扩充,比如设置一批不同性质的客人或者客人提出不同的要求。学生练习完成该项任务,并对知识点进行总结。 6. 布置课外学习任务。要求学生用所学技能和知识完成一项新的服务任务,促进学生思考、提高学生的行动能力。 (三)教学方法建议

酒店英语教案

Teaching Plan for Hotel English Period: 2 Teaching Content:Workshop 1 Unit 1 Room Reservation Teaching objectives: the terms and useful phrases in making room reservations sentence patterns in working situations situational dialogues fluently 4. Grasp the procedure of room reservation. Teaching focus: 1. Sentence patterns in making a room reservation 2. Practice situational dialogues. Teaching difficulties: 1. To read the conversations fluently 2. To make situational dialogues with the sentence patterns Teaching methods: interaction teaching methods, situation teaching methods Teaching procedures: The first period Step I: The teacher would briefly introduce the main content of this course and how to learn the course. (10 minutes) T: 1. The content of the course: This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel. The four workshops are front office, Housekeeping department, food and beverage department and other departments. Each unit includes four parts, . key points for teaching and learning, simulation training, extended reading and exercises. We will mainly focus on Part II in our class, while you should make further study of the other parts by yourselves after class. As it is a very practical course, you should practice the dialogues and learn the sentences patterns by heart. So you can improve your oral English and your communication ability in dealing with the guests. 2. The assessment strategy of this course: Class participation: 10% Homework & class attendance : 10% Oral test: 40% Final exam (written): 40% Step II: Lead-in. (5 minutes) 1. The teacher would invite some students to talk about the basic procedures of receiving room reservation. 2. In the end, the teacher would summarize the students’ answers so as to give them a clearer and better understanding of the basic knowledge of reservation. Greetings Date of arrival and departure Room types

英语翻译期末试卷

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《饭店英语》期末考试试卷(2015上)

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