《饭店英语》A卷

饭店英语考试真题试卷一、听力理解（共20分）1. 根据所听对话，选择正确的答案。

（每题2分，共10分）- 问题1：What time does the restaurant open in the morning?A. 6:00 AMB. 7:00 AMC. 8:00 AM- 问题2：What dish is the customer ordering?A. Spaghetti BologneseB. Grilled SalmonC. Chicken Curry- 问题3：What is the customer's special request?A. No garlicB. Extra cheeseC. Gluten-free- 问题4：How many guests are coming for the reservation?A. 4B. 6C. 8- 问题5：What is the reason for the customer's complaint?A. The food is coldB. The service is slowC. The bill is incorrect2. 根据所听短文，完成信息填空。

（每空1分，共10分）- The restaurant's theme is _______ and it offers avariety of _______ cuisines.- The special promotion for this month is a _______ discount on all _______ dishes.- The customer can make a reservation by calling the_______ number or through the _______ website.二、词汇与语法（共30分）1. 选择题（每题2分，共10分）- 问题1：The waiter _______ the customer's order.A. confirmedB. correctedC. conferred- 问题2：Please _______ the table for the next guests.A. clearB. cleanC. clarify- 问题3：The chef is _______ for his innovative dishes.A. famousB. infamousC. nameless- 问题4：The restaurant _______ a wide range of wines from around the world.A. offersB. demandsC. requires- 问题5：We need to _______ the menu to attract more customers.A. reviseB. reverseC. review2. 填空题（每空1分，共10分）- The restaurant is known for its _______ service and_______ atmosphere.- The _______ of the meal includes an appetizer, a main course, and a dessert.- The _______ is responsible for managing the kitchenstaff and preparing the dishes.3. 改错题（每题1分，共10分）- The restaurant is open from 11:00 AM to 10:00 PM, except for Sunday it closes at 9:00 PM. (找出并改正错误)三、阅读理解（共20分）1. 阅读以下短文，选择正确的答案。

英语A级模拟练习卷（二）II.Reading &Translation (60)Section 1 (15)Read the statement and choose the best answer that fits into the blank.41. Two guests died in the explosion and we do not know the______it yet.A.cause forB.cause ofC.reason forD.reason of42.One key point in evacuations is _____you usually don’t have much time.A./B.whichC.reason forD.where43.Areas of skin _____chemiecals should be flushed with water as quickly as possible.A.esposed toB.exposed withC.exposing toD.exposing with44.If I___really smart , I wouldn’t be here writing reports.A.amB.wasC.had beenD. Were45.The guest complained that the fish______.A.smelled badB.smelled badlyC.smells badD.smells badly46.The chef should make sure all food pre pared in his kitchen is ___high quality and standard.A.To be useingC. To useed47.The chef should make sure all food prepared in his kitchen is ___high quality and standare.A./B. withC. ofD. For48.A hotel employee_____tell a guest’s wife that he had dinner with another woman last night without permission.A.shouldB.may notC.can’tD.ought not49.I hope all the uniforms are _____pattern.A.asmeB.the sameC.of sameD.of hte same50.As _____before, staff is one of the biggest expenses in Housekeeping.A.mentioningB.mentionedC.to mentionD.to be mentioned51. Some of these promotions are very profitable forhotels,___moon cakes ___during Mid-Autumn Festival.A. Such as, sellingB.as, soldC.liking,soldD.like,sold52. The main steps towards ______any security threatare:detect,respond and record.A.deal withB.deling withC.to do withD.to doing with53. The hotel employees should always talk with the guest, no matter how rude he is ,________.A.friendlyB.friendlilyC.in a friendly wayD.as friend 54, The___is not an economy hotel.A.express hotelB.motelC.resort hotelD.youth hotel55.Exactly ,we always have virthday cakes______ in from ourside companies for birthday party.A.broughtB.to bringC.bringD.bringingSection 2 (10)Read the passages and choose the best item that fits into the blank or answers the question.1.High-quality service is entirely dependent on the waiter having a liking for his job and knowledge of its working right down to the last detail. He should be quiet, quick, and neverintrude on the customer. Each persom should ve aware of the time it takes to prepare all the food served a la carte. Close liaison between the kitchen and the resraurant is essential if food is to be served efficiently.When taking the order, one should know how to advise the customer on the basis of those items available .Find out the customer’s tastes and what his requirements are, and try to discover how much he wants to spend. The nationality of hte customer plays an important part in this process. One should be very careful with the type of customer who prefers silence tosuggestions. To avoid any possible misunderstanding when the time comes to pay the bill,it is preferable to determine in advance the cost of all special items not shown on the menu but which the customer has requested.The wine order is to be taken immediately after the food order, so that wine can be cooled or brought to room temperature, depending on its nature and on the customer ’s taste. As the selection of the wine is very important, it isnormally the head waiter or wine waiter who takes this order. He must know by heart his wine list, the qualities of each particular year and especially how to selectwine to go with the different types of food being served.56. a waiter who ____can offer high quality service.a.loves his jobb. knows what to do and how to do his workc. Know the details of how to taking orderd. both a and b57. The food a guest orders can be served in an efficient way when __a, the waiter works hard b. the chef works hardc.the waiter and the chef co-ordinate their work closelyd. all of the above58.A waiter should recommend to the guest______.a. the item he likes bestb. the item the hotel hasc. the expensive itemsd.the cheapest item59.Which of the following sentences is wrong?a.A waiter should recommend to the guest the items the hotel has.b.A waiter should make some suggestions as soon as a guest sits down.c.People of different countries enjoy different food.d.A waiter should find out how much the guest wants to spend on the dinner before making suggestion.60.The most important for a wine waiter to know is ______a.his wine list by heartb.the difference between the wine produced in cach particular yearc.how to select wine to go with the food the guest orderedd.something about imported wine2.In most hotels, when maids arrive, they go to locker rooms and change info uniforms. They then go to HK headquarters, usually the linen room, sign in and get their floor assignments. They pick up their rags, supply basket, room status sheet and pencil. They then report to their floors, sign in with their supervisor who gives out room assignments and keys.This procedure is advisable if there is a big enough sign-in area for all the maids to congregate in the morning and afternoon. Such an arrangement tends to give them a certain sense of belonging to a group and being part of the hotel organization. Checking in and out at a floor linen room, which they see only a few other maids and their supervisors deprives them of the feeling that part of the success of the hotel is heavily dependent upon their effective performance and that of their co-workers.Every effort is made not to disturb the guest—even if they haven’t had the foresight to put the sign on the doorknob, or double lock their doors. As long as there are check-out or pre-registered rooms to work (or rooms for which early make-up has been required) maids are usually instructed not to knock on doors early in the morning, thus avoiding the danger of awakening guests. Obviously thcv never knock when the “Do Not Disturb” sign is displayed. If by2:30 pm. The room is still inaccessible, Housekeeping is notified by the supervisor and the room is checked by phone or in person by Assistant Manager.61. The first thing a chambermaid should do when she arrives at the hotel every day is to ______a. change into the uniformb. Sign inc. report to the managerd. report to the floors2. The____gives floor assignments anil the gives the room assignments according to the passagea. housekeeper, supervisorb. supervisor, housekeeperc. housekeeper, housekeeperd. supervisor, supervisor63. Which of the following sentences is correct?a. The chambermaid should try her best not to disturb the guest while offering chamber serviceb.The chambermaid should knock at the door and make up the room at 8 though the guest in the room might still be sleepingc.A cheek -out room should be done laterd.The hotel employee should not disturb the guest in any case if the guest display the DND sign.64. The maid usually gets the keys front the_____A. floor attendant b. Housekeeper c. Supervisor ' d. Linen room clerk65. If by 2:30 p.m. the room is still inaccessible, the maid should inform the______a. housekeeperb. supervisorc. Assistant Managerd. floor attendant Section 3 (10)Read the passage and choose the best item that fits into the blank.A rich Frenchman went into a shop in New York. He wanted very much to buy a nice-looking ---66— watch. He saw one that he liked, but the owner of the shop asked five hundred US dollars---67—it. Suddenly a young man came into the shop, and --68—at it. It all happened in a few seconds. When the owner ran into the street. the thief was already lost among the crowds.The Frenchman went on. At the next corner he saw the young thief with the—69—watch in his hand. “Do you want to buy a fine watch, sir?” He --70--. “If is only a hundred dollars.”“It's --71— the thief doesn't know I saw him --72--the watch," the Frenchman thought. He paid at once and went back to his hotel with the watch. He couldn't help-73—his friend about his good luck.His friend took a look at the watch and laughed, saying. “You have been made a fool of. This watch isn’t - -74—even ten dollars. I'm sure that the shop owner and the thief —75—this together. Why don't you ask the police to help you get your money back?"The rich man decided not. He thought he'd better keep quiet about it.66.A.golden B.gold C.good D.expensive67.A.for B.with C.on D.about68.A.stole B.got C.robbed D.snatched69. A. Missing B. lost C. stolen D.stealing0A.said B. talked C. whispered D. told1A. clear B. clearly C. obviously D. clean72.A.to steal B. stole C.be stealing D. stealing it73.A to tell B. tell C. to telling D. telling74.A. worthy B. worth C. equal to D. worth of75.A.planed B. planned C.would plan D. has plannedSection 4 (5)Put the following into Chinese.1.Their main role iS to serve the guest's need.2. How about some kind of promotion that is new and exciting?3. My assignment is to develop new business.4. This sounds good. We can do it on weekends.5. We often host world leaders and film stars.Section 5 (10)Put the following into English.Section 6 Practical Writing (10)1.我们需要想一些办法来提高饭店的销售量。

四川农业大学网络教育专科考试饭店英语试卷（课程代码 364034）本试题一共三道大题，共4页，满分100分。

考试时间90分钟。

一、词汇选择（每小题2分，共20分。

请选出下列专业词汇的正确翻译形式，并将序号填在题后的括号里）。

1. 外汇兑换水单（ C ）A. exchange rateB. exchange sheetC. exchange memoD. exchange currency2. 分机号码（ B ）A. switchboardB. extension numberC. the general switchboardD. phone number3. 床头柜（ D ）A. night standB. bed deskC. bed tableD. night table4. 餐厅应接员（ B ）A. waiterB. restaurant cashierC. kitchen waiterD. hostess5. 火腿（ B ）A. sausageB. hamC. hot legD. pork leg6. 客房部领班（ D ）A. headwaiterB. Floor SupervisorC. room leaderD. service leader7. 沟通技能（ D ）A. communicationB. talk skillC. speaking techniqueD. communication skill8. 采购部经理（ A ）A. Purchasing ManagerB. Food SupervisorC. Buying ManagerD. Food Buyer9.健身房（B ）A. fitting roomB. gymnasiumC. training roomD. practice room10. 酒吧调酒师（ C ）A. barmaidB. barmanC. bartenderD. bar wine master二、判断题（每小题1分，共10分，正确的在题后括号里填上“T”，错误的填上“F”）( F ) 1. DDD means Direct Distance Dialing.( F ) 2. Tea, wine and coffee have no relation with traditional Chinese culture.( T ) 3. For American service, the beverage is served form the guest’s left side.( F ) 4. All the linen in the occupied guestroom must be replaced every day.( T ) 5. The room center is a part of the Housekeeping Department.( F ) 6.The first coin in the word was made in England.( T ) 7. When the telephone rings, the operator should answer it right away.( F ) 8. The term “白酒” in Chinese is the same as the “ white wine” in English.( T ) 9. Hotel service is an honorable occupation.( F ) 10. The hotel cashier can cash the personal checks for the foreign guests.三、选词填空（每小题2分，共20分。

饭店实用英语试题一及答案I. Choose the best answer. (10%)1. If you've never been to this city, you should take a look at our____.A. menuB. brochuresC. front deskD. inn2．We do not have a ____ service. You'll have to park your car yourself.A. roomB. dinnerC. laundryD. valet3．The room has a pull ____ so it will sleep an extra person.A. offB. overC. outD.on couch4．We don't have any vacancies. We are____ completely.A. vacantB. bookedplimentaryD. closed.5. I'll let you voice your complaint about the rate to the ____.A. housekeeperB. valet driverC.hotel managerD. chefII.Match the words. (10 %)1. deluxe double A. 前厅部2. group reservation B. 餐桌装饰3. table decorations C. 豪华双人间4. the Front Office D. 刀削面5. Sliced noodles E. 团体预订III. There are 5 incomplete statements here. You should fill in each blank with the proper form of the word given in each brackets. (10 %)1.The ______(crew)are paid to do all the word on the ship.2.We finally (yield)_____to their argument.3. Among those (presence)______at the meeting are some foreign experts.4.He gives very little money to his wife out of (selfish)_____.5.We use a ______(global) in our geography lessons.IV. Complete the following dialogue. (10 %)A: Room service,____1_____?B: I’m going to London tomorrow morning. So I would like to request _______2____.A:_____3______, at what time would you like us to call you tomorrow morning?B: At 6 sharp , please. _____4____, please. I don’t want to disturb my neighbors.A: OK. So we will ____5_______at 6:00 tomorrow morning.V. Translate the following sentences. (20%)1. 我想预订一间有淋浴的单人房间。

饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。

广西华侨学校2010-2011上学期10酒店服务与管理《饭店英语》期考考试卷（A）答案卷考试方式：闭卷出题：肖心路评卷：肖心路姓名班级分数一．翻译下列单词。

（10分）单人间双人间套房豪华套房三人间家庭套房总统套房2张床的双人间双人床标准间二．选择最佳答案。

（20分）1．B2．C3．C4．A5．D6．A7. A8．D9. B10．D四．判断对错。

（10分）1．_ture____ In most hotels, Reservations is a part of the Front Desk.2．__ False ___It is not so complicated to be a reservationist.3．___ture __A reservation record includes the guest’s name, home address, phone number, expected arrival and departure time.4．_ ture__Nowadays people use e-mail instead of fax to make their reservation.5．__ false__If you want to check out, then you should go to business center. 五．完成对话（25分）May I help you?I need to book aYes, we have one standard room available.Could you tell me what the daily rate is?Ok, I will take it.It is booked?Miss EvanWould you spell the name, please.六．连线，选择适当的意思（10分）星期六日本China Credit card Japan Double bed 双人床Cash信用卡入住现金中国预订Reservation Check in MayFood & Beverage Saturday五月餐饮七．翻译下列句子。

福州黎明职业技术学院2010-2011 学年第一学期期末考饭店服务英语试卷（A卷）（完卷时间：90分钟）专业级班学号姓名Section One Multiple Choice （15%）Directions: There are 10 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE answer that best completes the sentence.1. I am looking forward to _____ as soon as possibleA) hearB) be hearing C) hearingD) have heard2. He _____that the people he works with are all very interested in their job.A) feelsB) tries C) looksD) asks3. _____, a friend of Mrs. Black found the watch she had lost two days beforeA) especiallyB) usually C) generallyD) fortunately4. Few people ____applied for the position meet the requirements of the company.A) whomB) who C) whatD) whose5. Why didn’t you ____that pencil which was on the floor?A) pick upB) bring up C) get upD) put up6. Mary found _____extremely difficult to pass the examination.A) itB) this C) thatD) what7. She tried hard, but she still couldn’t make us ____ our mind.A) to changeB) changed C) changeD) changing8. I was late for the interview because the bus _____on the way to London.A) got offB) brought in C) kept offD) broke down9. The manager required that all the employees _______at the office before 9:00 in the morning.A) will arriveB) arrive C) arrivedD) have arrived学号姓名密封线内不得答题10. She was talking about her _______as a nurse in a hospital, which we had never heard of.A) expensesB) excuseC) experiencesD) expressionsDirections: There are 3 passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice.Text 1In order to see that all the activities of the hotel run smoothly and efficiently, the manager carries out routine spot checks, often on a daily basis, of different aspects of the hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he coordinates the work of the department heads who supervise their respective departments. The manager’s working relationship with th ese people has a lot to do with the smooth functioning of the hotel.Hiring and training are two other vital responsibilities of the manager. The personality, experience, and technical know-how of every employee in the hotel are matters of importance in a business where courtesy is one of the major services. The references given by job applicants are carefully checked and, during the job interview, the applicant’s initial behavior is observed. A watchful eye must be kept on their performance after they have been hired. Continuing in-house training programs are necessary in order to maintain the standards of the establishment.1. According to this passage, the hotel manager .A. usually works in his officeB. should have good relations with department headsC. should check every department every dayD. deals with unusual problems every day2. The overall responsibility of the hotel manager is .A. to ensure the smooth operation of the hotelB. to ensure a good working atmosphereC. to solve unusual problemsD. to check different aspects of the hotel’s operation3. What are the important aspects mentioned here in a staff-hiring program?A. The personality of the staff.B. The work experience of the staff.C. The technical know-how.D. All of the above.4. Before a person is hired by the hotel, .A. he will receive training provided by that hotelB. he is checked by the hotelC. he should send in letters of referenceD. he should maintain good standards5. When a person has been hired by the hotel, .A. he will definitely receive trainingB. he should expect that his work is supervisedC. he should expect to go to an interviewD. he should keep a watchful eyeText 2I am Steven. I was born and grew up in South Wales. My favorite place to play was the hills where my imagination had plenty of space to expand(拓展).My family moved out of Wales when I was thirteen. I went to a new school. One of my subjects was French. Because I had never learned any French, my teacher told me to sit in the corner and write anything I was interested in. That’s the time I started writing, just for myself, andI’ve been writing ever since. I have always loved GIG IDEAS, and so I enjoyed writing fantastic stories. And I also write horror（恐怖的）stories. I think they are like the old fairytales (童话故事), and can teach you important things.I am in my forties on the outside, twelve on the inside. I like rock music. Indian and Chinese food, and I enjoy drinking. I live in a small village with my wife Mary, ducks, cats, goats, hens, and lots of rabbits. If you’d like to find some more about me and hope to buy my books, go to www. Sbowkett. Freeserve. Co. uk.6. When he was 13, the writer ________.A. wrote lots of poemsB. moved out of WalesC. sold many story booksD. became a famous singer7. he liked playing out on the hills because he could ____________.A. expand his imaginationB. learn FrenchC. listen to storiesD. buy some books8. Maybe the writer is _____ years old.A. 12B. 22C. 32D. 429. According to the passage, the write keeps _______.A. cats, hens and pigsB. ducks, goats and rabbitsC. hens, rabbits and dogsD. rabbits, pigs and cats10. From the passage, we can learn that writer _______.A. lives in a big city with his sonB. likes eating Japanese and Indian foodC. lives in the countryside with his wifeD. introduce a nice book to usText 3You speak, write a letter, make a telephone. Your words carry a message. People communicate with words. Do you think you can communicate without words？A smile on your face shows you are happy or friendly. Tears in your eyes tell others that you are sad.When you put up your hands in class, the teacher knows you want to say something or ask questions. You shake your head, and people know you are saying "No". You nod（点头）and people know you are saying "Yes". Other things can also carry messages. For example, a sign at the bus helps you know which bus to take. A sign on the door helps you where to go in or out. Have you ever thought that there are a lot of signs around you andthat you receive messages from them all the time ？People can communicate in many other ways. An artist can use his drawing to tell beautiful mountains, about the blue sea and many other things. Books are written to tell about all the wonderful things in the world and also about people and their ideas. Books, magazines, TV , radio and films all help us communicate with others. They can help us to know what is going on in the world and what other people are thinking about.11. People communicate ________.A. with words onlyB. in many different waysC. in letters and drawingsD. with smiles, tears and hands12. Signs can carry as many _________ as words.A. questionsB. examplesC. tears and smilesD. messages13. Which of the following is not talked in the passage as which can help us communicate ？A. books and magazinesB. filmsC. newspapersD. radio14. Communication （交流）is important because it can help people to ______.A. understand the world and other people better.B. teach each other to speak, write, read and draw.C. know what other people are thinking aboutD. learn what is happening in the world more quickly.15. The best title for this short passage is _________.A. Signs Carry MessagesB. The important CommunicationC. Words, Signs and DrawingD. Ways of Communication.Section Three Translation (20%) 1.我想订10月15日的单人间。