©2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
5
DIFFERENTIATION
▪ Distinguishing oneself from rivals by offering something that they find hard to match .
▪ Product differentiation is achieved through:
▪ Has a convex shape because of diminishing returns.
▪ Multiple positions on the differentiation-low cost continuum are viable.
▪ Have enough demand to support an offering.
6
©2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.
©2017 Cengage Learning. All Rights Reserved. May not be scanned, copied or duplicated, or posted to a publicly accessible website, in whole or in part.