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1）前厅部 45）托婴服务2）单间 46）婴儿床3）押金 47）枕头4）早餐券 48）被子5）外汇兑换 49）送餐服务6）兑换水单 50）门挂菜单7）兑换限额 51）熏肉8）行李员 52）美食早餐9）行李牌 53）常驻教练10）电梯 54）健身中心11）背包 55）跑步机12）接线员 56）美发厅13）总机 57）美发师14）对方付费电话 58）头发护理15）国际长途直拨 59）修指甲16）结账退房 60）干蒸桑拿17）发票 61）桑拿桶18）信用卡 62）毛巾19）个人支票 63）’s 深水泳池20）欢迎茶 64）浅水区21）猫眼 65）救生员22）行李架 66）自由泳23）电水壶 67）游泳池24）安全出口 68）购物长廊25）头痛 69）钻石戒指26）止痛药 70）手链27）安眠药 71）V V 领28）吸尘器 72）水墨山水画29）夜班服务员 73）会议厅30）请勿打扰标志 74）立式讲台31）纸巾盒 75）无线麦克风32）电吹风33）梳子76）耳机34）浴袍 77）游泳裤35）地巾 78）前台接待36）针线包 79）投影仪37）洗衣袋38）熨烫39）干洗服务40）领带41）围巾42）维修服务43）漏水44) 卡住的1）恐怕单间都定完了，换个大床间怎么样？I’m , a ?2）您打算呆多久？?3）请填写登记表？?4）请先付1000元做定金。
1000 ?5）今天美元的汇率是多少？’s ?6）你要大额还是小额钱币??7）我们在晚上9点到早上8点有300美元的兑换限额。
a 300 9 8.8）请稍等，我帮你接线到2032。
, I’ 2032.9）请您准备好行李，我们把您安排到另外的房间。
’ .10）我可以刷一下您的信用卡吗？I a ?11）稍等，我帮您结算账单。
A , I’ ..12）您的账单总计1500元，包括15％的服务费。
1500 , 15%13）您的房间朝南，拥有美丽的海景。
14）离开之前，还有什么需要我做的吗？I I .15）先生，请问什么时间比较方便？?16）我刚刚扫完地，我可以继续(打扫)吗？I I ?17）打扰了,我是来收衣服的，请问您有要洗的衣服吗？ , ? I’m .18）洗衣袋里的衣物和洗衣单上的不符。
酒店英文复习第一篇：酒店英文复习酒店英文复习词汇：1.标准单人房 standard single room2.高档双人房 superior double room3.豪华双人对床房 deluxe twin room4.套房 suite5.应到客人未到 no show6.超额预定 overbooking7.饭店日志 hotel diary8.修改预定 amend/revise reservation9.销售技巧 salesmanship10.预定至入住的时间 lead-time11.房态 room status12.有数字概念 have a sense of figures13.脑子转得快 think quickly14.个性化服务personal/individual service 15.客服部经理guest service manager16.会务管家 meeting concierge17.团队结账 group billing18.精简程序 streamline procedure19.企业名录 business directory20.语气婉转 courteous diction21.欧陆式早餐 continental breakfast22.服务费 service charge23.信用卡截止有效期 expire date24.入住登记卡 registration card25.总统套间 presidential suit26.机票预定 air-ticket booking27.快递服务 express mail service(EMS)28.行李标签 luggage tags29.外汇水单 foreign exchange memo30.叫号电话 a station call31.个性化服务personal/individual service32.手册 brochure33.客房送餐服务room service34.钥匙牌 key tablet35.外汇 foreign currency36.购物中心 Shopping Center37.工程维修部 Engineering & Maintenance Department38.财务部 Financial Department39.人力资源部 Human Resources Department40.康乐部 Recreational Department41.保安部 Security Department42.采购部 Purchasing Department43.餐饮部 Food and Beverage Department44.客房部 Housekeeping Department45.培训部 Training Department46.销售部 Sales Department47.商务中心 Business Center48.前厅部 Front Office Department49.请即打扫客房 Make up room50.长包房 Long stay in guest51.贵宾 Very important person52.走客房 Check out53.加床房 Extra bed54.请勿打扰Do not disturb55.维修房 Out of Order56.淡季 Off/slack/low season57.旺季 Peak-season/on season58.预定记录 Booking record59.有保证预定 Guaranteed reservation60.预定客未到No-show61.退房时间Check-out time62.未预约的过路客 Walk-in guest63.平季 Shoulder season64.平均房价 Average room rate65.面签 Countersign66.预付定金 Advanced deposit67.会计 Accountant68.买入价 Buying rate69.市话 LDD=Local Direct Dial70.国内直播DDD=Domestic Direct Dial71.本国货币 Home currency72.夜审Night auditor73.维修房Out of order(OOO)句子翻译（将下列句子翻译成中文）：1.We offer 10% discount for group reservation, sir.我们对于团体预订提供10%的折扣，先生。
1．I’d like to book a double room for Tuesday next week．下周二我想订一个双人房间。
2．What’s the price difference？两种房间的价格有什么不同？3．A double room with a front view is 140 dollars per night，one with a rear view is 115 dollars per night．一间双人房朝阳面的每晚140美元，背阴面的每晚115美元。
4．I think I’ll take the one with a front view then．我想我还是要阳面的吧。
5．How long will you be staying？您打算住多久？6．We’ll be leaving Sunday morning．我们将在星期天上午离开。
7．And we look forward to seeing you next Tuesday．我们盼望下周二见到您。
8．I’d like to book a single room with bath from the after-noon of October 4 to the morning of October 10．我想订一个带洗澡间的单人房间，10月4曰下午到10月10曰上午用。
9．We do have a single room available for those dates．我们确实有一个单间，在这段时间可以用。
10．What is the rate，please？请问房费多少？11．The current rate is＄50 per night．现行房费是50美元一天。
12．What services come with that？这个价格包括哪些服务项目呢？13．That sounds not bad at all．I’ll take it．听起来还不错。
![酒店英文测试参考题库[1]](https://img.taocdn.com/s1/m/3cbeeb6fcaaedd3383c4d343.png)
英语口语比赛参考题（一）中式铺床中译英1.这是239房间，我想加一个枕头。
(This is room 239; I would like to have one more pillow.)1.您可以在房间直拨国际长途。
（You can make IDD call in your room.）2.我们提供快洗服务，加收50%的额外费用。
（We have express service at a 50% extra charge.）3.对不起，请问有没有要洗的衣服？（Excuse me. Do you have any laundry?）4.好像电话有问题。
（It looks something wrong with the telephone.）5.2135房间的浴缸坏了，请派人来修理一下好吗？（The bath tub in room 2135 is out of order/service,can you please send someone to repair/fix it?）6.我想要一个转换插头。
（I would like to have an adaptor/ I need an adaptor..）7.这是8976房间，请送一个电熨斗。
（This is room 8976, can you send me an iron please.）8.我想要一个客房送餐服务。
（I would like to have a room service.）9.客房里有小冰箱。
（There is a mini bar in your room.）10.我的房间现在还没打扫过，已经12点了。
（My room hasn’t been made up yet. It’s already12:00.）11.请接受我代表酒店向您道歉。
(Please accept my apology on behalf of the hotel.)12.我房间的电视图象不清楚。
Key word and Expressionscheck-in入住蝥记vacancy .空房registration card /form登记卡／表make the payment付款identification 身份证receptionist 接待员signature 签名，署名，盖章receipt 收据breakfast voucher 早餐券triple room三人间deluxe single room豪华单人间suite套间family suite家庭套间deluxe suite烹华套间presidential suite总统套间，extend the reservation 延长预定cancel the reservation 取消预订confirm the reservation 确认预定revising the reservation 更改预定changing the reservation reservationist 预定员cancellation 取消standard room available 标准间空房,entrance;入口room rate;房价group leader,团队领队wake-up call; 叫早confirm the reservation; 确认预定reservation desk service; 客房预订部服务; accepting a reservation 接受预定stand room; 标准间double room 双刃间; reserve/book a room; 订房；revise the reservation换房; stand room available标准间空房; concierge desk service,礼宾服务luggage service, 行李服务travel agency旅行社; tour guide; 导游scenic spots; 风景点brochure手册; luggage tag行李牌; service charge服务费; business center, 商务中心; foreign currency exchange外汇兑换; beauty salon, 美容美发; shopping arcade, 商场café, 咖啡厅parking,停车场pub,夜总会health club,健身中心；service brochure; luggage tag; service charge; car reservation service; car rental service; SUV; jeep; compact car; coach; sports car; check out; cash desk service,收银服务cashier, 收银员the finance department staff,财务部门员工souvenir shop 礼品店, exchange memo兑换水单, rate of exchange汇率, 服务费service charge收据receipt 发票invoice; have a bath; shampoo; toothpaste; blanket; 支票check American Express, Visa and Federal Card美国运通卡、维萨卡和联邦卡。
客房服务：词汇：酒店客房小物件清单：shoe shine cloth擦鞋布all in one charger万能充电器coffee spoon咖啡勺hot water boiler热水壶telephone directory电话使用指南electric iron电熨斗charger 充电器DO NOT DISTURB sign请勿打扰”指示牌Hair drier 电吹风nail clipper 指甲刀coaster杯垫toilet paper厕纸corkscrew 开瓶器ladies vanity bag女士用品卫生袋weight scale体重秤stir搅拌棒make up cotton化妆棉mouthwash 口水动ice tong冰块夹facial tissue面巾纸razor /shaving kit剃须套装pillow 枕头pillow case 枕套bed sheet 床单quilt 被子quilt cover 被套disposable slipper 一次性拖鞋floor lamp 落地灯wardrobe 衣橱transformer 变压器outside line 外线engaged 占线area code 电话区号get through 接通stain 污点remove去除grease 油脂berry 浆果lipstick口红印mud 泥印blood血迹ink墨迹special handling 特殊处理starch给（衣服）上浆iron熨衣mend 修补press熨烫dry-clean 干洗button 纽扣,扣子cuff袖口hole 洞seam线缝;裂缝collar 衣领;领子stitch 缝;缝补sleeve 袖子bleach漂白句子：1.我会给工程部打电话。
电工很快会去您房间。
I’ll call the Engineering Department. The electrician will come to your room very soon.2.维修工会在十分钟内来您的房间。
northwestpresidential suite 总统套deluxe suite 豪华套single room 单间executive suite 商务套standard(double)room 标准间junior suite 普通套assistant manager 大堂副理handicapped room 残疾人用房cashier 收银员receptionist 接待员operator (总机)话务员telephone switchboard电话总机extension 分机bellman 行李员bowling 保龄球housekeeping department客务部gymnasium 健身房room/housekeeper/floor attendant 客房服务员restaurant 餐厅the front desk/office 前台lobby 大堂bell 门铃hall closet/wardro 衣橱，壁橱peep hole 窥视孔please make up room 请打扫房间make up 整理hanger 衣架spare pillow 备用枕头breakfast menu 早餐单bathrobe 浴袍closet rods 衣柜挂杆clothes brush 衣刷flash light 手电筒laundry bag 洗衣袋safety box 保险柜shoe horn 鞋把blanket 毛毯mini-bar 迷你吧ice-bucket 冰桶ice-clip 冰夹glass 玻璃杯refrigerator 电冰箱mineral water 矿泉水soft drink 软饮料free mineral water 免费矿泉水drink (beverage)饮料cup 茶杯mend 缝补mineral water with compliment免费矿泉水lobby bar 大堂吧business floor bar 商务酒吧trade mark/shop 商场business center 商务中心reservation center 预定中心morning call 叫醒服务meal voucher 就餐券laundry 水洗floor 楼层laundry 洗衣、洗衣房laundry service 洗衣服务dry-clean 干洗pressing 烫衣regular service 普通服务4-hour service 快洗服务cleaning list/form 洗衣单settee 背椅furniture 家具express service 快洗服务air-conditioning 空调PA(public area)公共区域sitting-room 客厅cushion 靠垫chaise 躺椅couch 双人沙发chain lock 防盗扣do not disturb 请勿打搅coaster杯垫plug 插头socket 插座kettle 水壶drawer 抽屉baggage (luggage) rack行李柜，行李架shopping bag 礼品袋good night card 晚安卡television cabinet 电视柜program card 节目单TV remote control 遥控器desk 桌子mirror 镜子table lamp 台灯telephone 电话机south east南东北西computer line 电脑线bed table 床头柜face towel 面巾tips 小费chair 椅子alarm clock 闹钟hair dryer 吹风机emery board 指甲锉service directory 服务指南yellow page 黄页bath tub 浴缸sanitary bag 女宾袋ashtray 烟灰缸night light 夜灯shower head 淋浴头shower cap 浴帽matches 火柴trash can 垃圾桶closet 马桶elevator lift 电梯envelope 信封bed pad 床垫tap 水龙头fruitplate 果盘writing paper 信纸bed sheet 床单wash basin 面盆fruit knife (fork)水果刀(叉) fax paper 传真纸bed skirting 床裙towel rack 毛巾架ice cubes 冰块post card 明信片pillow case 枕头套marble table 大理石台面room card 房卡sewing kit 针线包smokedetector 烟感器hanger 衣架、挂钩passport 护照map 地图carpet/rug vacuum cleaner wall telephone 面包机deposit 押金ballpoint pen 圆珠笔吸尘器bidet 净身器charge 收费pencil 铅笔wall lamp 壁灯flower vase 花瓶price 价格window 窗户ceiling lamp 吊灯tissue paper dispenser Poker 扑克curtain 窗帘ground lamp 落地灯面巾纸盒night-club 夜总会slipper 拖鞋bathroom 浴室shower curtain 浴帘massage 按摩、桑拿shoe shine clothe 擦鞋布fluorescent lamp 日光灯tissue/toilet paper 卫生纸boiling water 开水memo/note pad 便签serving tray 托盘bath gel 沐浴液newspaper 报纸bed 床scale 体称razor shaver 剃须刀corridor 走道shampoo 洗发液hand towel 小方巾comb 梳子trolley 手推车quilt 被子wash room 洗手间tooth brush 牙刷Monday 周一pillow 枕头shower 淋浴tooth past 牙膏Tuesday 周二shoe basket 鞋篮bath towel 澡巾soap 肥皂Wednesday 周三toilet 洗手间ground towel 地巾cotton swab 棉签Thursday 周四Friday 周五Maintain 维修drink 饮料icebox/refrigeratory 冰箱Saturday 周六Safety 保险柜food 食品electric torch 手电筒Sunday 周日Cigarette 香烟bedsheet 床单bed 床January 一月Nailhole 指甲剪quilt cover 被套dish 盘子February 二月Forfex 剪刀bath robe 浴衣scoop 勺子March 三月Socket 插座towel 毛巾boud 碗April 四月Blower 吹风机pillowcase 枕套knife 小刀May 五月Charger 充电器curtain 窗帘fixing 调料June 六月Keep secrecy 保密ashtray 烟灰缸sugar 糖July 七月Remote control 遥控器glass 杯子salt 盐August 八月Massage 按摩tea-cap 盖杯shoeshine 鞋油September 九月Entertainment 娱乐tea-box 茶叶盒toecap 鞋刷October 十月elevator 电梯clothes-rack 衣架insect 虫November 十一月tea 茶叶the senice clamps 服务夹glue water 胶水December 十二月water bottle 水壶noise 菜谱calculator 计算器Fine 晴for free 免费close stool 马桶rule 尺子Overcast 阴safe-conduct 安全通道broken electricity 断电stapler 订书机Snow 雪reticle 网线window 窗户inkpad 印泥Rain 雨iron 熨斗make water 漏水mouse 鼠标Cloudy 多云ironing board 熨衣板lock 锁do not disturb 勿扰FO 前台map 地图chair 椅子make up room 打扫房间Cashier 收银hot water 热水light 灯extra bed 加床Guest 客人fruit 水果bathtub 浴缸no need service 不需要服务Telephoto 电话shoeshine 擦皮鞋ice 冰lost and found 遗留物品plug 插销二、客房服务常用短语：morning call service 叫醒服务room service 客房用餐服务dial outside call / internal call 拨打外线电话DDD(domestic distant dial)国内长途certainly 固然可以IDD(international distant dial ) 国际长途public phone 公共电话Room/floor attendant楼层服务员good morning 早上好good afternoon 下午好good evening 晚上好toilet needs 卫生用品check-out room 退房turn-down service 夜床服务by the way 顺便问一下door knob menu客房内的门把菜单don’t worry 别耽心please wait a moment 稍等I’m afraid not很抱歉、恐怕不行OCC(occupied) 住客房C/O(check out ) 走客房V(vacant)空房VD(vacant dirty )脏房OOO(out of order )维修房DND(do not disturb)勿扰房VIP(very important person)贵宾LSG(long staying guess)长住房Make up the room 打扫房间go ahead 您请说after you 您先请put …through to 往….转电话sign the bill 签单sign your name 签名Have a nice trip 旅途愉快good luck 好运see you late/tomorrow再见、明天见It’s very kind of you!您真是太客气了！How do you do? 您好！ (初次见面，回答同样用该句)welcome to our hotel欢迎光临！good bye 再见You are welcome / not at all / It’ s mypleasure 不用谢！thank you very much 非常感谢I’m sorry 很抱歉Excuse me 打搅一下！go upstairs/downstairs上楼/下楼This way please 这面请turn right/left 向右/左转go straight on 直走extra bed 加床how are you？fine .thank you！andyou？您好吗?很好!谢谢!您呢??price list 房价表general manager 总经理deputy general manager副总经理general manager’s assistant总经理助理sales department 销售部executive office 总经理办公室front office 前台部food and beverage department餐饮部personal department人力资源部shopping arcade 商场financial department 财务部security department 安全部purchasing department 采购部engineering department 工程部G: guest 客人R: room attendant 楼层服务员1. showing the guests to the room 为客人带路R: Good morning, sir and madam. Welcome to International peace hotel!G: Good morning. Are you a room attendant?R: Yes, I can. What can I do for you?G: Yes. Where is room 2708,please.R: It’s along here. I can show you to your room.(after a while).Here it is.(The room attendant knocks at the floor first. opens it. and precedes the guests into the room and turns on the lights).This way ,please.G: Thank you very much.R: It’s my pleasure! And wish you have a nice trip in HeFei!2. Making up the room.Dialogue one:(The room attendant knock at the door. Then the door opened)R: Good morning! May I clean your room now?G: Well, Thank you! Please come back about 20 minutes.R: Sorry to disturb you. I will come back later. Have a nice day.Dialogue Two:R: Good morning, madam. May I come through, please?G: Good morning! It’s almost 11 o’clock. and my room hasn’t been made up it.R: I’m sorry, madam. I’ll be there as room as I finish this one.G: How along will it take? R: About 10 minutes.Dialogue Three:R: Good morning, sir and madam. May I do the turn-down service for you new?G: Oh, thank you! Would you tidy up a bit in the room? It’s quite a mess now.R: Yes, It’ll just be finished in a few minutes!(After a while)R: It’s growing, dark. Would you like me to draw the curtains and turn on the lights for you!G: Why not! That would be comfortable!R: And three are today’s newspaper, You can read it at anytime you want!G: Oh. Thank you so much!R: I’m always at your service! Good night!3. Laundry service.洗衣服务Dialogue one:G: Good afternoon! I want to have some laundry.R: Yes, sir. just leave it in the laundry bag and sign your name and room number on the laundry list. G: What can I get it back?R: Tonight at 6:00pm.by regular service./Since it is already 3:00pm.you can get them back before 12:00 at tomorrow noon. by regular service.G: Can it be more quickly?R: Express service is avail aide. You can get it back with 4 hours. but it ’s 50% more than the regular service.G: OK, I’ll choose the express service!Dialogue two:R: Excuse me, Sir and Madam. Your clothes are ready. Will you see if they are all right?G: Very good. G: Air conditioner is not cool/heat enough.R: Here you are. R: Well, Let me see! Oh, I’m sorry sir. We’ll contact with engineer department to send some one are G: Oh, How nice! Your hotel’s laundry service is excellent. up to cheek if for you.R: Thank you !That’s just what we should do. Dialogue three4. Repairing G: There is no water in the shower head. Can you call someone to fix it for me.Dialogue R: We’ll call the engineer immediately. I’m sorry for any inconvenience.G: Excuse me! 5. Room serviceR: Yes? G: What would like to take our lunch in our room. Could you bring it here?G: Ah, I’m afraid tore is something wrong with the TV.I can’t turn it on. R: Yes .Of course. Our hotel provides very good room service, sir.R: Well, There is a switch on the beddable, Did you turn on it? G: Very nice. When should me order our lunch?G: Yes, I’ve done is.R: At any time you want. You may dial “2619”to call the room service section directly to order R :I’m sorry. May I have a look at it? breakfast, lunch or dinner.(Trying to fix it, but in rain) G: By the way. What should we do with the plates when we finish eating?R: I’ll send for an electrician to have it repaired. Please wait just a few minutes. R: You can call me to clean it up, or just leave them outside you room.(She leaves the room. Five minutes later. There is a knock on the door). G: Oh, I see. Thank you.R: Housekeeping, May I come in? 6. Miscellaneous servicesG: Yes. Dialogue oneR: Good evening! We are going to check your TV set. R: Good morning. Dear Madam!(Electncian finishes the repairing) G: Good morning. Will you de me a favor?R :Dear sir, everything is OK now, Is there anything dse I can do for you? R: Sure.G: No, Thanks very much! G: I’d like to have some glasses?R: It’s my pleasure .And with you have a sweet evening! R: How many would you like?Dialogue two G: Three.R: Good evening! What’s the matter sir? R: Yes, we’ll send them up right away.Dialogue twoG: The air in the room is stale. Can you do something about it?R: Do you mind if we spray air freshener?/ Do you mind me open the windows for a little whule. G: No go ahead!R: Thank you very much for you understanding!Dialogue threeG: Will you do me a favor? Miss?R: Certainly sir.G: This is my first visit to HeFei. I wonder if your hotel has the morning call service.R: Yes, sir. At what time do you want me to call your up?G: At 6:00 sharp tomorrow morning. please.R: What kind of call would you like. By phone or by knocking at the door?G: By phone. I don’t want to elistrub my neighbors.R: That’s very kind of you sir. Well, I’ll tell the operator to call you up at 6:00 tomorrow morning. G: Thanks!R: My pleasure, sir! Sleep well and have pleasant dreams.Dialogue FourR: Good morning. What can I do for you?G: Yes. I’d like to check out my room. But I want to have the breakfast first!R: Well, Is that any luggage in your room?G: Yes, a lot of luggage.R: I see. I’ll contact the bell service center to get you luggage there. And after you finish your breakfast. You can come to the Front desk to check out your room and get back your luggage directly!G: Wonderful! Thank you!R: You are welcome!Dialogue fiveG: I left my key in the room. Would you open the door for me?R: Sorry, Due to the security reasons. I can not open the door for you. Please contact the front desk. Dialogue sixR: Housekeeping. May I come in?G: Yes, What’s the matter?R: Your smoke detector is flashing, sir. Is the anything burning in your room!G: No, I’ve been smoking a cigar. That’s all.R: May I check your room sir!G: Sure, go ahead.(Checks the room)R: Thanks, sir. I’m sorry to have disturbed you.G: Oh. That’s all right.R: The detector is very sensitive. So if you smoke nest time, Please open the window.G: Oh, That’s all right.R: The detector is very sensitive. So if you smoke nest time. Please open the window.G: Thank you for your suggestion.R:I hope you can stay here happily. And anytime you need half. Just call me! See you!G: Thanks. Bye-bye.新增加部份：1.开门G: I ’m the guest from 1817.And I left key in the room/My key isn ’t available. Would you open thedoor for me?R: I’m sorry. Let me past you call. Thonght to the front desk. Then after they check the identity with you. I’ll call the attendant open the door for you. OK?2.G: When can I take my breakfast?R: You can have your breakfast on the second floor from 6:30am to 9:30am.3.G: I want to have two pokers?R: The pokey is at the price of 10 yuan a box in cash. Including 54 sheets. The ototle price is 10 yuan. Is that OK?4.G: I have to check out my room. And my room number is 1314.R: Well. Please go the front office on the first floor with you luggage. I ’ll call the room attendant to cheek out your room.G: Hello. May I have two more cans of cola? My room number is 1211.R: Of course. I ’ll call the altendant send it to you. Please sign your name and room number on the winelist.6.G: I’m the guest lived in room 2705 two ays before. And I cheeked my room yesterday. I want to ask whether the attendant have found a neck lace in my room.R: Please wait a moment. Lat me check it. Novo your necklace is kept in service center. You can get it back in three months with you indontity card.或者：R: I’m sorry. We haven’t taken any nate about it. Please leave your phone number. After we seek the room again. We’ll contact with you.7.G: I want to get my clothes back.R: Well. What time did you have the laundry?G: At1 ．(先生)普通对熟悉的男士的尊称，后面加之姓氏，例如：Mr zhang 张先生。
题型二英译中1.When would you like me to clean your room? （您需要我们什么时候打扫房间。
）2.Good evening. May I do the turn-down service for you now? （现在可以为您开夜床吗？）3.The air-conditioner doesn’t work.（空调坏了。
）4.When can I have my laundry back? （我何时能取回洗的衣服呢？）5.Do you prefer your laundry by express service or returned on same-day?（您是要快洗服务还是当日取？）6.The indemnity shall not exceed ten times of the laundry charge. （赔偿金额最高不超过洗衣费的十倍。
）7.If you have any problems or requests, please don’t hesitate to let us know. (如果您有问题，请随时找我们。
)8.Please deposit your money, jewels and other valuables in the hotel safe.（请将您的现金、珠宝和其他贵重物品寄存在酒店的保险箱内。
）9.Please keep your room key with you all the time in case you need it when yousign your bills.(请将房间钥匙随时带在身边，以防签单时要用)10.Local calls made from the hotel room are free of charge.（在房间内打市话是免费11.The business hours are from 9:00 a.m. to 10:00 p.m.（营业时间是上午9点到晚上10点。
酒店英语知识必备目录第一章—————酒店词汇第二章—————礼貌用语第三章—————各部门规范用语第四章—————日常答辩第一章酒店词汇1、Four—star hotel 四星级酒店2、General manager office/Executive office. 总经理办公室/总办3、Food and beverage dept. 餐饮部4、Recreation dept 康乐部5、Personal& training dept 人事培训部6、Front office dept 前厅部7、Housekeeping dept 客房部8、Sales dept 销售部9、Computer dept 电脑部10、Finance dept 财务部11、Engineering dept 工程部12、Security dept 保安部13、Purplish Red KTV 万紫千红KTV14、Cafe Athens 雅典西餐厅15、Sauna 桑拿16、Multi-Function Hall 多功能厅17、Global-Palace Restaurant 皇宫大酒楼18、Meeting Room 五洲会议室19、Business center 商务中心20、Happy Tea House 怡园茶艺馆21、Beauty Salon &Font Massage Center 美容足浴保健中心22、Air Villa 空中别墅23、General manager 总经理24、Vice general manager 副总经理25、Manager 部门经理26、Duty manager 值班经理第二章礼貌用语A 欢迎和问候语：1、Good morning (afternoon, evening), sir (madam)早上（下午、晚上）好，先生（夫人）。
2、How do you do? Glad to meet you .您好！很高兴见到您。
2016-2017学年第一学期资源管理系旅游管理专业《酒店英语口语》期末口试试卷考生班级________________考生姓名________________考生学号________________Room reservation1. Room reservation2. Concierge service3. Check-in4. Check-out5. Housekeeping6. Chinese food service7. Western food service汉译英翻译1.先生，您预订的是一间豪华套房，房价为280美元，加收15%服务费。
Sir, you’ve reserved a deluxe suite, the room rate is US$280, plus 15% service charge.2.您知道现在是旺季，对于非保证类预定，我们只能保留到当天下午六点钟。
You know it is the peak season, for unguaranteed reservations, we only can hold the room by 6 p.m..3.很抱歉，我们的房间都已经预定满了，需要把您列入等候名单中吗？一有取消预定的，我们就通知您。
I’m afraid we are fully booked. / Sorry, we have no available room. Would you like us to put you on waiting list and call you in case we have a cancellation? 4.很高兴我们能够同意您延住的要求，但是恐怕最后两天您需要搬到别的房间。
I’m glad that we will be able to accept your extension request, but I’m afraid you have to move to another room for the last two nights.5.如果您给美国的朋友打电话，得先拨打00，然后是美国的国家代码，也就是1，再拨打您朋友所在地区的区号和他的电话号码。
If you want to call a friend in the USA, first dial double zero, then the country code of USA, that is one, and then the area code and the number of your friend.6.请拨打分机号6023给礼宾部咨询您的飞机票事宜。
Please contact the Concierge on extension 6023 regarding your flight ticket.7.我很抱歉听到这个消息，夫人。
我们真的为给您带来这么多不便向您道歉。
我马上派人来修理淋浴器。
I’m sorry to hear that, madam. We do apologize for the inconvenience. I’ll have the shower fixed.8.非常抱歉我不能帮您的忙，这件事是违反饭店规定的。
I’m terribly sorry I can’t help you. It’s against our hotel’s regulations.9.您在餐厅签单时需要出示您的房卡。
You need to show your key card when you sign for your meals and drinks in the restaurant.10.对不起，先生。
7点之前没有空位，7点可以吗？We’re sorry, sir. All the tables are reserved until 7. Would 7 o’clock be all right?11.您的牛排要几成熟，三成熟、五成熟还是七成熟？How would you like your steak, rare, medium or medium well?12.先生，您要品尝一下我们的酒水吗？我们有白兰地、威士忌、朗姆酒和龙舌兰。
Sir, would you like to try one of our liquors? We have brandy, whisky, rum and tequila.13.女士，请先看一下菜单，向您推荐我们今晚的特色菜：烤羊肉。
Madam, here is the menu. I would like to recommend the specialty tonight –roast mutton.14.如果您想在房间用餐，可以打电话给客房用餐服务部，送餐服务24小时都有。
If you want to have meals in your room, you can call the Room Service; Room Service is available 24 hours.15. 我们酒店提供很多娱乐设施，包括一个室内游泳池，一个健身房，一个保龄球馆，一个台球房。
Our hotel has a lot of recreation facilities, including an indoor swimming pool,a gym, a bowling alley and a billiard room.饭店业务以及延伸知识问答 at least 8 room types.Single room; double room; twin-bed room; standard room; superior room; deluxe room; suite; business suite; presidential suite; adjoining rooms; connecting rooms. at least five departments provide service directly to the guests and fivesupporting ones.Departments provide service directly: the Front Office department; the Housekeeping department; the Food and Beverage department; Business Center;Health and Recreation; Banquet.Supporting departments: Human Resource department; Marketing and Sales; Public Relation; Financial; Maintenance department; Security.3.What is the duty of turn-down service?a. Empty the rubbish bin..b. Fold and store bed runner or bed spread and cushions inside the closet.c. Lift corner of quilt near the telephone and fold the corner into a triangle.d. Straighten and place pillow neatly on the bed. Ensure pillow case opening isfacing inwards.e. Place turndown gift on the center of the pillowf. Place foot mat in front of the bed together with a pair of slippers.g. Close day and night curtains.h. Leave the bedside table light on as well as soft TV music or as per your hotelstandard.4.How to translate the name of Chinese dishes into English? Give us twoexamples.In summary, such information as the ingredients of the food, the method of cooking, the elements of color, aroma and flavor should be provided when translating the name of Chinese dishes into English.水煮鱼Fish Filets in Hot Chili Oil 红烧狮子头Stewed Pork Ball in Brown Sauce木须肉Sautéed Sliced Pork, Eggs and Black Fungus蚂蚁上树Sautéed Vermicelli with Spicy Minced Pork5.What is the difference between continental breakfast and American breakfast?There are two main styles of western breakfast. One is continental breakfast, the other is American breakfast. Continental breakfast is simpler than American breakfast. Usually, there is bread, jam or butter, coffee or juice for continental breakfast. For American breakfast, it is very rich. Usually, there are bread, cake, cereal, bacon, jam, sausage, egg, juice, milk and coffee.6.What is the main procedure of check-in?a. Greet the guestb. Find out whether a reservation has been madec. Check the reservation listd. Ask the guest to fill in the registration forme. Ask the guest to pay for the depositf. Hand out the key cardg. Arrange bellboy to show the guest to the room7.How to deal with guests’ complaints?In handling complaints, the hotel staff should always be polite and helpful. The staff should always be ready to lend an attentive ear to the guest. The guest must not be interrupted unless necessary. Then the staff should make a short apology and express understanding of the guest’s situation or sympathy with the guest. Aft er that, the staff member should take actions quickly to remove the complaint, either by making polite, patient and detailed explanations, or making swift, effective corrections and remedies, or reporting the complaint to a superior. It is better to let the guest know the measures or actions the staff plan to take and when will carry them out.8.Describe the duty of a bellboy?a. Responsible for welcoming of guests and escorting them to their Roomsb. Responsible for the timely and careful delivery and collection of guest luggageand belongings to and from guest rooms, cars and reception.c. Responsible and accountable for the correct and efficient handling and delivery ofall guest messages and other items as required to guest rooms.d. Responsible for providing a taxi and limousine service for the guests and visitors9.Introduce 3 methods to go to the Pelagic Mall.a. Go out of the university and turn left. Then turn right at the first traffic light. Gostraight and pass one traffic light. You will find the Pelagic Mall on your right at the second traffic light. It will take 15 minutes.b. Go out of the university and turn left, you’ll find the nearest bus station. Take No.26 bus and get off at the Pelagic Mall stop.c. Just take a taxi and it only takes about 5 minutes. The fare should be 6 Yuan.10.Please give some tips for a professional operator.a. speak clearlyb. use the hotel’s preferred greetingc. be polite and responsive, give the caller your full attention.d. be as helpful as possiblee. ask permission first if you must put the caller on holdf. don’t forget the caller is waitingg. transfer the caller to someone who can help, if you can’th. thank the caller。
