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第一章商务信函写作信息交换在所有的交易中扮演着重要的作用。
许多商业业务通过信息交换来实现。
信息交换可以通过各种方式实现，可以是口头也可以是书面的。
与口头交流相比，书面形式可以确保相关当事人更完整的理解并且可以作为每一笔交易的记录。
书面交流有很多种,比如信函，备忘录，报告，电信，电传等。
商务信函是公司与贸易伙伴保持联络时采用的最主要的方式。
高效的商务信函作者可以通过与其他公司建立良好的合作关系来提高公司的销售，增加公司利润。
另外，熟练的商务信函写作可以帮助作者获得更多自信和更多商业上的成功。
第1节商务信函的布局当写一封商务信函时，你需要遵守一定的标准格式。
通常来说，一封商务信函应该有以下七个主要部分组成：信头，日期，封内名称和地址，称呼，正文，结尾敬辞，签名。
但是根据信件的不同类型，还可能包含以下内容比如，编号，经办人，主题，附件，抄送和附言。
1.主要部分(1) 信头信头通常放在信笺上部中央。
信头包括发信人公司名称，地址，电话号码，电报、电传地址传真号，网址，甚至电子邮件地址等信息。
(2)日期日期放在信头最后一行的下面几行。
注明日期时，需注意以下几点：✧根据作者的风格，日期有许多不同的表示方法，比如：6th April 2009April 6th, 20096 April 2009April 6, 2009前面三种，在月、日和年之间可以用逗号隔开，也可不用。
但是最后一种表示方法，必须用逗号把日和年隔开。
✧不要把日期只用数字形式表示比如7/6/2009，这可能会产生误解。
依美国方式，这表示七月六号，而英国方式则为六月七日。
✧有的月份经常简写,如一月, 二月，八月，九月，十月，十一月，十二月，但是下列月份不能简写，如三月，五月，六月和七月。
(3)信内名称和地址这一部分指收信人的姓名和地址，包括的信息应按以下顺序排列：1)收信人的姓名和头衔2)收信人的公司名称3)公司名称和门牌号，街道名称和号码4)区/镇/市名5)国家/州/省的名称以及邮政编码6)国家名称当写信内名称和地址时，可以参考以下信息：✧为了表示你的礼貌，可以在收信人的名字前面加诸如先生，女士，小姐等尊称。
世纪商务英语----外贸函电<第二版><教师用书>English Letter Writing in Foreign Trade主编吴思乐胡秋华XX理工大学出版社前言《世纪商务英语—外贸函电》是新世纪高职高专教材编委会组编的商务英语类课程规划教材之一。
本书主要针对高职高专商务英语和其他涉外经贸专业的学生..也可以作为其他层次涉外经贸专业的外经贸英语教材。
同时..对正在从事或即将从事涉外经贸活动和贸易洽谈工作的广大外贸工作者来说..本书还可作为自学参考资料。
为方便教学和自学者学习..我们编写了与之配套的练习答案..并提供了常用表达部分的译文。
希望本书能对我们的读者有所帮助。
编者ContentsModule UnitModule 1 Fundamentals of Modern Business Letter Writing 现代商务函电写作基础Unit 1 Basic knowledge of Business letter Writing 商务信函写作Module 2 Preparations for Negotiation 业务磋商的准备Unit 2 Establishing Business Relations 建立业务关系Unit 3. Making Credit Investigation 资信调查Module 3 Procedures of Business Negotiation 业务磋商的主要环节Unit 4 Inquiry 询盘Unit 5 Offer 发盘Unit 6 Counter-offer 还盘Module 4 Conclusion of Business 交易的达成Unit 7 Acceptance and Confirmation 接受与确认Unit 8 Order and Contract 订单与合同Module 5 Negotiation of Main Trade Terms 主要交易条款的磋商Unit 9 Payment and L/C 支付与信用证Unit 10 Packing 包装…Unit 11 Shipment 运输Unit 12 Insurance 保险Module 6 Disputes and Settlement 争议及争议的解决Unit 13 Complaints, Claims and Settlement 申诉、抱怨与索赔、理赔Unit 1. Fundamentals of Modern English Business Letter Writing第一章现代商务英语函电写作的基本知识Part Five Practical Training1. Arrange the Following in Proper Form as They Should Be Set Out in a Letter1> Sender's name: Guangzhou International Trading Corp.2> Sender's address: 198 Yueken Road, Tianhe District, Guangzhou, China3> Sender's T elephone: 852300004> Sender's cable address: 5527GZ5> Sender's telex address: 3328 gz CN6> Date: September 15, 20077> Receiver's name: Standard Oil Company8> Receiver's address: 38 Fifth Avenue, London, U. K.9> Subject: Refrigerators10> The message:We thank you for your letter of September 3, 2007, enquiring for the captioned goods.The enclosed booklet contains details of all our refrigerators and will enable youto make a suitable selection.We look forward to receiving your specific inquiry with keen interest. Basically, there are four acceptable formats for business letters. Students can choose one of the layouts as his or her style. The following is just a sample. Guangzhou International Trading Corp.Address: 198 Yueken Road,Tianhe District, Guangzhou, 510507,P. R. ChinaTel: 85230000, Cable: 5527GZ, Telex: 3328 gz CNSeptember 15, 2010Standard Oil Company38 Fifth Avenue,London, EC4, U. K.Dear Madam or Sir:Subject..RefrigeratorsThank you for your letter of September 3, 2007, enquiring for the captioned goods. The enclosed booklet contains details of all our refrigerators and will enable you to make a suitable selection.We look forward to receiving your specific inquiry with keen interest.Yours Sincerely,Li MingLi MingEncl. as stated2. Address an Envelope for the Above LetterSince we use the Full-block Style for the letter composing, we should also use the Full-block Style for the envelope.Guangzhou International Trading Corp.198 Yueken RoadTianhe District, Guangzhou,Guangdogn, ChinaStandard Oil Company38 Fifth AvenueLondon EC 4U. K.UrgentStampUnit 2 Establishing Business Relations第二章建立业务关系Part Three Other Commonly Used Expressions and SentencesTypical Sentences:1. Telling the addressee how his name is known in pleasant words. <用令人愉快的语言..说明你是怎样知道对方的>1..We are very pleased to obtain your name from the Industrial Chambers. ..很高兴从行业协会处得知贵公司的名称..2..On the recommendation of Merrs. Harvey & Co., we have learned with pleasure the name of your firm. <由于哈维公司的推荐..我们高兴地得知贵公司的名称。
外贸英语函电课后习题参考答案（For Reference Only）Chapter 1 Business Letter I. Answer the following questions.1. How many principal parts is a business letter composed of? What are they?Generally speaking, there are seven principal parts of a standard business letter. They are theletter head; the date; inside name and address; saluation; the body of a letter(message); thecomplimentary close and signature. 2. What are the three main formats of a business letter used today? Which format do you like best?There are three main formats of a business letter in use at present: the conventionalindented style; the modern block style and the modified block style.I like the modern blockstyle, since it is simple and we can save much time.3. What is P.S.?It is postscript, refers to one or more remarks the writer may add to the core or body of theletter,usually hand-written side by side with or below the signature and enclosure parts, wherethere is often a large patch of blank space. A postscript can be a sentence or a brief paragraph.II. Choose the best answer1-5 A C A B D 6-10 B D C B A 11-15 B C C D D 16-20 D A C B BIII. Write a letter with the given particulars below, using necessary capitals and punctuation( in modern block style)CZ Import & Export Corp. Ltd66 Minghuang, Wujin Discrict, Changzhou213164, P.R. ChinaJuly 3, 2007Mr. John MartinSales ManagerLake Circles Inc.56 York Road, ChicagoIllinois, USADear Sir,Yours sincerely,IV. Arrange the following both in a blocked form and indented form as they should be setout in a letter. (ommitted)Chapter 2 Establishment of Business RelationsI. Answer the following questions.1. If you want to open up a market to maintain or expand business actiities what should youdo first?If we want to open up a market to maintian or expand business activities, what we should dofirst is to conduct a market research, from which we shall know thoroughly about yourproduct(s), your present and potential market(s) .2. Before you write letters with some new established firms what had you better do?We had better try to collect as much information as possible about the new establishedfirms, especially about their credit information.3. Through what channels can one obtain the desired names and addresses of the companiesto be dealt with?We can get the desired names and addresses of the companies through the following channels:Some b2b websites, such as ; some governmental or oganizational websites, such as; some news papers or magazines; some yellowpages; some friends or your present customers; or you can get the imformation by using some serach engines such as google oryahoo.4. How to begin with the “First Letter” or circulars to the other party?It should be consisted of the three parts: first, you should say where you have got theinformation of your potential customer; second you should provide necessary information aboutyourself; third you should express your wish of writing the letter.5. How can one create goodwill and leave a good impression on the readers?We should consider the eight “C”s in writing a business letter: clearness; conciseness; correctness; concreteness; cheerfulness; courtesy; consideration and completeness.II. multiple choices.1-5 D C A B A 6-10 C A C B CIII. Translate the following sentences into Chinese.1. 2. 3. 4.5.6. 1007. 8. 9. 10.IV Translate the following sentences into English.1. Here we introduce ourselves as an Export Company of Imitation Jewelry, with manyyears of experience in this line.2. The letter you wrote to the headquarter last week has been transferred to us, since wedeal in the products.3. We have a wide range of light industrial products available for export.4. We are very glad to receive your letter with illustrated catalogue.5. We are looking forward to your specific requirements for our products.6. We are a well-established private company, and we look forward to establish businessrelations with you.7. The manager briefly introduced the Johnson company, which is most probably to be ourprospective customer.8. To give you a general idea about our products in the chart, here we enclose a copy ofbooklet and the latest price list.9. When the value of export exceeds that of the import, we call it the favorable balance oftrade.10. Our products are of high quality and favorable prices.V. Translate the following letter into English.Dear Sirs,We got you are interested in the silk garments from lastweek’s China Daily. Here weintroduce ourselves as the largest dealer of garments in this area. We would like to eatablishbusiness relations with you on the basis of equality and mutual benefits.Our silk garments are made of high standard silk and traditional technique. We are sendingyou a copy of illustrated catalogue and the latest price list for your reference. If you areinterested in any item of them, please let us now. Once we receive your enquiry, we will sendyou the qutation and sample by aimail.We are looking forward to your early reply.Yours sincerely,VI. Write an English letter in a proper form based on the following information. (Ommitted)Chapter 3 Inquiry and ReplyI. Multiple Choices.1-5 D A A D B 6-10 B B A B BIIGive the Chinese equivalents to the following terms.1.2.3.4.5.6.7.8. 9. 10. IIIGive the English equivalents to the following terms.1. large scale2. a wide range (variety) of3. irrevocable letter of credit4. 3% rebate5. illustrated catalogue6. the biggest dealer7. first-rate technology 8. favorable CIFHongKong 9. terms of payment10. portable electric water heaterIV. Translate the following into English.1. We are in the market for the leather shoes, please quote us the most favorable prices.2. Please quote us the lowerest price for the captioned goods. When quoting, please statethe packing and the earliest time of shipment and send us the booklet of the products.3. We want to know what dicount you can offerfor an order exceeding 1000 dozen?4. We are now interested in the the table cloth and napkin. We are very appriciative if youcan send us he catalouge,sample and the price list.5. The enclosed price list and illustrated catalouge will provide you with detailedinformation on the article you are most interested in.V. Translate the following letter into English.Dear Sirs,We are interested in your canvas bag on page 4 of your December’s catalogue, would youplease send us a sample and quote us the lowerest price of CIF Honolulu?If your product proves to be satisfactory, we will order at least 2500 dozen.Please reply as soon as possible.Yours,VI. Translate the following sentences into Chinese.1.2.3. 4. 5. CIF3%6. 7. 8. 2005714 9. 60CIFVIITranslate the following into Chinese.6151002%Chapter 4 Offer and Counter-offerI. Give the English equivalents to the following terms.1. offer2. under/on the usual terms3. accept counter offer4. favorable price(s)5. on/under offer6. terms of payment7. to promote the transaction 8. firm offer 9. non-firm offer10. strengthening marketII. Give the Chinese equivalents to the following terms.1. 2. 3. 4. 5. 6. 7. 8. 9. 10.III. Multiple choices.1—5 A D A A C 6-10 C B B C BIV. Translate the following letter into English.1. As requested, we offer you as follows, subject to our final confirmation.2. The offer is firm, to be valid(effective) till your reply reaches us before the end ofthis month.3. To our regret, the price gap between your countered one and ours is too big.4. It’s regret that our buyer from Shanghai thought your price was much higher.5. If you cannot accept our offer, please bid us your most probable counter offer.V. Translate the following letter into English.Dear sirs,Here we confirm having received your letter of October 20th concerning the sample of “Grace” brand blouses and thank you very much.Although your blouses are of high quality, your price is on the high side.Meanwhile Iwant to point out that the prices of the similar blouses of European origin are about15% lower than yours.Such being the case, we hope you can reduce your price at least by 15%, for the value ofour order is about USD 40, 000.It is worthwhile for you to make some concessions.We look forward to your early reply.Yours sincerely,VI. Translate the following sentences into Chinese.1. 6152.3.4.5. 6. 20% 7. 3%8. 9. 10. 10%11.12. uidandakaiVIITranslate the following letter into Chinese.810FOBIBMCPU80586200800FOB20039/1085Chapter 5 Acceptance and OrderI. Answer the following questions.1. When should the buyer write an order?When both the buyer and the seller reach an agreement on the terms of sales, then thebuyer can write an order.2. What should he pay attention to when the buyer writes an order?He should pay attention to the terms and conditions of the sales, especially about thefigures and the date.3. What should be included in an order?It should contain the “main conditions(合同要件)or conditional clausese” of a contr act,which includes the name(s) of the commodity(commodities), the specification, the price, thequantity, the packing, the shipment, the payment and the insurance.4. Sometimes if you cannot accept an order what should you do? Why?You should write a letter to your customer to explain why you cannot accept the orderand show your regret, and hope to do business with him next time. Because you do not wantto lose a potential customer.II. Translate the following terms and expressionsA. into Chinese1. 为---扫清障碍2. 一笔交易3. 友好合作4. 草拟合同5. 愉快的工作关系6. 汇票7. 草拟8. 草拟9. 第一笔交易 10. 达成协议B. Into English1. the first available steamership2. put forward3. contract draft4. wide acceptance5. confirm an order6. the first order7. each makes a half concession8. supply 9. customer(client) 10. reach(conclude) an agreementIII. Choose the best answer to complete each of the following sentences.1-5 A C D C A 6-10 B D A A CIV. Translate the following sentences into English.1. We confirm having supplied you ten metric tons of green soybeans at E3000 per m/t CFRRotterdam, shipment in September.2. Here we confirm your order of August 1 on 1000 dozen folding chairs.3. We confirm having sold you 1000 sets of “Fuji” brand digital camera.4. The captioned goods are out of stock, we are sorry that we cannot entertain your order.5. Once we receive your confirmation, we will send you the contract draft for your approval.6. There is a heavy demand for our toy pandas,we recommend you to place your order as earlyas possible.7. We hope the conclusion of the first deal will bring more(further) business in the future.8. We are glad that we have concluded the transaction of 10,000 “Double Happiness” brand bats.9. We hope the conclusion of the first deal will pave the way for our freidnly cooperation in thefuture.10. We are glad to inform you that our users are very satisfied with your first lot of goods.V. Translate the following letter into English.Dear Sirs,We have received your order of August 1 and thanks.We confirm having sold you 1000 snooker tables at US$400CIF Los Angles, delivery in October. Terms of payment are by confirmed, irrevocable L/C payable by sigh draft.We are sure that you will be satisfied with the high quality of our products.If you have any further questions, please do not hesitate to let us know.Yours faithfully,VI. Write an English letter based on the following information.Dear Sirs,Thank you very much for your order of 5000 women’s bags.We assure you of our timely and qulified execution of the order. Would you please open the related L/C without fail to avoid the delay of the shipment.Besides the model of the commodities you have ordered, we are dealin a wide varieties of fashion bags, enclosed please find theillustrated catalogue. If you are interested in any of them, please do not hesitate to let us know.We look forward to your early reply.Yours sincerely,Chapter 6 ContractI. Answer the following questions in English.1. What are the basic clauses of a contract?The basic clauses of a contract include the commodity, the price,the quantity, thespecification, the shipment, the packing, the payment and the insurance.2. How can you understand the importance of a contract in international business?It is the evidence of the business. It is the evdience of executing the contract; it is alsothe evidence of disputes and complaints.3. What are the conditional clauses in a contract?The conditional clauses of a contract should include the name(s) of thecommodity(commodities), the specification, the price, the quantity, the packing, theshipment, the payment and the insurance4. Why should you pay great attention to conditional clauses?Because they are the main clauses of a contract.5. What are the different results you will have when your partner breaches different kinds of clauses of the contract?If your partner breaches the conditional clauses of a contract, you can ask him tocompensate your loss. If your partner breaches the clauses of force majeure, you can ask him todelay fulfillment of the contract, partial fulfillment or cancel the contract without anycompensation.6. What are warranty clause in a contract?7. What will you do if you want to become a successful international businessman?First youshould master at least a foreign language; second you should have a good command of international business; third you should know your products and your customers well; fourth,youshould know the genenral practice and regulations ofinternational trade.II. Translate the following terms and expressionsA. Into Chinese1. 销售合同2. 更多的订单3. 一式两份4. 合作5. 供某人存档6. 向某人下订单7. 上述提到的货物8. 供某人存档9. 规定（条款） 10. 尽可能早的B． Into English1. sales confirmation2. for one’sinformation3. place an orderwith sb4. subsequent amendment5. in triplicate6. in quaduplicate7. in quintuplicate 8. be in confimity with 9. stipulations10 for one’s referenceIII. Choose the best answer to complete each of the following sentences.1-5. C C A D C 6-10 B D A A CIV. Translate the following sentences into English.1. We have accepted your order No. 111 for 10000 sets of CD players.2. We would like to place an order with you for 1000 Christmas trees for the coming Christmas.3. Here we enclose our purchase contract No.Q12 in duplicate, please sign and return one copyfor our file.4. To avoid subsequent amendment, the stipulations of the L/C should be in exact conformitywith those of the S/C.5. It is self-evident that your packing should be firm and sea-worthy.6. We hope the purchase contract No. 482 on 1000 sets of V998 Motorola mobile phones hasarrived you on time.7. What we want to point out is that although the qualify of your shampoo is good, the price ison the high side.8. We are glad to send you our purchase contract No. 333 on 500 cases of men skin-carecosmetics in triplicate.9. Your yarn closh is very popular in our market because of its high quality and low price. Nowwe are placing a repeat order about 20000 pieces.10. Now we are sending you contract draft No. 666 on jeans by separate post for your reference. V. Translate the following letter into English.Dear Sirs,We are glad to confirm having concluded with you on 1000 Aucma freezers. We draw up S/C No.A-12 in duplicate. Please sign and return one copy for our file.Since the strengthing market for freezers is coming, if you want to place a repeat order, please infrom us as early as possible.We are looking forward to hearing from you soon.Yours faithfully,VI. (ommitted)VII. Fill in the contract forms in English with the following particulars.(1)Sales ContractContract No.:07-336Sellers: Jiangsu Native Produce and Animal BY-products Import and Export CorporationBuyers: London Foodstuffs Import and Export CompanyThis contract is made by and between the Buyers and the Sellers, whereby the buyers agree to buy and the Sellers agree to sell the under-mentioned commodity according to the terms andconditions stipulated below:Commodity: Groundnut KernelsSpecifications: FAQ2007 CropQuantity: 50 M/TUnit Price: At RMB$ 3550 per m/t CIF LondonTotal Value: RMB$177500(Say Renminbi Dollars One hundred and Seventy-seven Thousand andFive Hundred Only)Packing: In double gunny bagsInsurance: To be covered by the Sellers for 110% of the invoice value against All Risks and WarRiskTime of Shipment: During November 2007Port of Shipment: Nantong of ChinaPost of Destination: LondonShipping Mark: At the Sellers’ optionTerms of Payment: By irrevocable L/C available by draft at sight st day of May, 2007.Done and signed in Nanjing of Jiangsu on this 31(2)Sales ContractContract No.: AV006Sellers: Beijing Light Industrial Products Import and Export CorporationBuyers: General Trading Company, New YorkThis contract is made by and between the Buyers and the Sellers, whereby the buyers agree to buyand the Sellers agree to sell the under-mentioned commodity according to the terms andconditions stipulated below:Commodity: “Forever” brand BicyclesSpecifications: Model MB26Quantity: 1000 bicyclesUnit Price: At US$ 70 each CIF New YorkTotal Value: US$70000(Say U.S. Dollars Seventy Thousand Only)Packing: In wooden casesInsurance: To be covered by the Sellers for 110% of the invoice value against All Risks and WarRisk as per CIC dated 1st January, 1981.Time of Shipment: To be effected not later than 30th June, 2007, allowing partial shipment andtransshipmentPort of Shipment: China PortPost of Destination: New YorkShipping Mark: At the Sellers’ optionTerms of Payment: By irrevocable L/C at sight to reach the Sellers a month prior ro the time ofshipment and remain valid for negotiation in China until the 15th day after the final date ofshipment.stDone and signed inBeijing on this 31 day of May, 2007. Contract No.: AC 4789VIII. Fill in the contract forms in English with the particulars in the orders accepted by the sellers.(1)Sales Contract Contract No.:AV678 Date: June 21, 2007 5Signed at : BeijingSellers: China National Garments Import and Export CorporationBuyers:J.B Simpson & Co., LtdThis contract is made by and between the Buyers and the Sellers, whereby the buyers agree to buyand the Sellers agree to sell the under-mentioned commodity according to the terms andconditions stipulated below:Name of commodity Quantity (pieces) Unit Price CIFsydney Total AmountSpecifications netBed sheets Length: 1500 f2.50 per piece f3750106cm, color blueBedsheets Length: 1500 f3.00 per piece f4500120cm; Color：yellowPillow cases Color: 3000 f1.80 per pair f5400bluePillow cases Color: 3000 f1.80 f5400yellowTotal Value F19050Packing: To be paked in balesShipping Mark:At the sellers optionInsurance: To be covered by the SellersPort of Shipment: SydneyPort Destination: SingaporeTime of Shipment: During August 2007Terms of Payment: By irrevocable L/C payable at sight(2)Sales ContractContract No.:07897Date: May 3， 2007Signed at : Qingdao Sellers: China National Import and Export CorporationBuyers: Yokohama Import and Export Co., LtdThis contract is made by and between the Buyers and the Sellers, whereby the buyers agree to buyand the Sellers agree to sell the under-mentioned commodityaccording to the terms andconditions stipulated below:Commodity: Canned AsparagusSpecifications: 500 grams per tinQuantity: 300 cartonsUnit Price: At US$500 per carton FOBQingdaoTotal Value:US$150000(Say US Dollars One Hundred Fifty Thousand Only) Packing: In cartons of 50 tins eachShipping Mark: At the Seller’s OptionInsurance: To be covered by the BuyersTime of Shipment: In May 2002Port of Shipment: QingdaoPost of Destination: YokohamaTerms of Payment: By irrevocable L/C payable by sigh draft and showing shipping documentsIX. Fill in contract forms in English with the particulars from the following messages.(1)Sales ContractContract No.: 2828Sellers: Beijing Light Industrial Products Import and Export CorporationBuyers: Boston Trading Co., LtdThis contract is made by and between the Buyers and the Sellers, whereby the buyers agree to buy and the Sellers agree to sell the under-mentioned commodity according to the terms and conditions stipulated below:Commodity: Fountain PensSpecifications: Model LC001Quantity: 1000 dozenUnit Price: At US$ 19 per dozen CFR BostonTotal Value: US$19000(Say U.S. Dollars Nineteen Thousand Only)Packing: In boxes of one dozen each, and 20 boxes to a cartonShipping Mark: At Sellers’ optionInsurance: To be covered by the BuyersTime of Shipment: During March/April 2002Port of Shipment: China PortPost of Destination: BostonTerms of Payment: By confirmed, irrevocable L/C available by draft at sight Done and signed in Beijing on this2nd day of January, 2007(2)Sales ContractContract No.: 3265Sellers: Hebei Imp/Exp Corp.Buyers: Vancouver Foodstuffs CompanyThis contract is made by and between the Buyers and the Sellers, whereby the buyers agree to buy and the Sellers agree to sell the under-mentioned commodity according to the terms and conditions stipulated below:Commodity: Walnut MeatSpecifications: First GradeQuantity: 60 M/TUnit Price: At US$2000 per m/t CIF VancouverTotal Value: RMB120000(Say US Dollars One Hundred and Twenty Thousand Only) Packing: In sacks of 100 kgs eachInsurance: To be covered by the Sellers against All Risks and War Risk for 110% of the invoice value as per CIC of January 1, 1981 Time of Shipment: In three shipments of 20 tons each, commencing from October Port of Shipment: China PortPost of Destination: VancouverShipping Mark: At Sellers’ optionTerms of Payment: By irrevocable L/C at sightDone and signed in Shijiazhuangon this 31st day of March, 2007Quiz（期中测试题）（供参考）Put the following English into Chinese and Chinese into English: 1.5 101．premium 6．平安险.2．quotation sheet 7．承担交单3．latest catalogue 8．来样加工4．WPA 9．中国贸促会5．Sales Confirmation 10．价格单Multiple Choice: 1 251. c2. b3. c4. b5. d6. b7. a8. c9. a10. b11. c12. b13. c14.a15. b16.b17. b18.a19. d20.d21. a22. b23.a24. d25. aComplete the sentences with the patterns given below:2.5 251. our entrusting you with exclusive agency2. We take the opportunity to introduce3. will be executed within this month4. to establish (open, issue) an L/C in our favor through an American bank5. are very popular with the buyers here.6. be ready for shipment within the next two or three weeks.7. are in the market for8. quote us best price for9. insure for 110% of the invoice value10. we are willing to enter into direct business relations with you.Supply the missing words in blanks : 1 111. enquiry2. agency3. premature4. business5. way6. satisfied7. however8.transaction 9. postpone 10. warrant 11. cooperationTranslate the following sentences into English using the words or phrases in brackets:4 241． Now we are offering firm 50 M/T Almond Kernel at USDxx per M/T FOB for promptshipment, subject to our final confirmation by fax.2. Please see to it that each carton is lined with polythene sheet and the outer package is marked请with “keep dry”3. In consideration of our long friendly relations, we accept payment by L/C at 60 days’ sight forthis transaction.4. We have booked shipp ing space on S.S.“Eastwind” which is due to arrive in Hamburger on about July 9.5. On examination, we found the quality of the goods is too inferior to be suitable for the need of经the local market.6. As you are not satisfied with our proposal, we suggest you submit this matter and settle byarbitration.Chapter 7 Terms of PaymentI. Answer the following questions in English.1. How many modes of payment are there in international trade?Generally speaking, there are three major modes of payment used in inernaional trade,they are remittance(which include M/T, T/T and D/D), collection (which includes D/P andD/A) and L/C. There are also some other modes of payment used in international trade, suchas O/A(open account), payment by installment, L/G (letter of Gaurantee), factoring andSWIFT.2. What is the main difference between D/P, D/A, and L/C?Among them, on the security(safety) L/C>D/P>D/A;L/C and D/P can be divided into at sight or after sight, while D/Ais usually after sight;By L/C and D/P, you will not transfer the B/L until you get the payment; while the D/A youwill transfer the goods to the buyer without get any payment but promise only.3. If the exporter and the importer do not know each other well and are located in countriesthousands of miles apart, what payment mode do you suggest? And why?I would like to suggest payment by L/C. Because it can protect both the buyer and the seller. Itcan ensure the buyer will not pay until he gets the goods and the seller will not transfer thegoods until he gets the payment.4. Why do we think L/C is not so safe as our imagination?Because there are some fake L/C in the real world; and if the credit of opening bank is not sogood, it is risky to adopt L/C; it will be affected by the politics.II. Choose the best answer to complete the following statements.1-5 C A A D B 6-10 A A A B CIII. Write out the full forms of the abbreviated payment methods and give the equivalent terms inChinese. Abbreviation Full form Chinese M/T Mail transfer 信汇 T/T Telegraphic transfer 电汇 D/D Demand draft 票汇 D/A Documents agaisnt acceptance 承兑交单 D/P 付款交单 Documents against payment O/A Opent Account 赊购（销）L/G Letter of Guarantee 银行保函 IV． Write a reply to the following letter.(omitted).V. Letter writing Practice (omitted).Chapter 8 Letter of CreditI. Answer the following questions.1. What kinds of L/C do you know?There are different kinds of L/C in international trade. Generally speaking, it can be divided into the following different categories: clean credt and documentary credit; sight L/C and time or usuance L/C; revocable and irrevocable L/C; confirmed and inconfirmed L/C; transferable andnon-transferable L/C; divisible L/C and non-divisible L/C; revolving and non-revolving L/C;standby L/C and red clause L/C.2. What is the structure of the letter for amending L/C?First it should has the format of a business letter. Second, it can be divided into three parts: the The first, to tell your customer you have received the L/C and the L/C No,and tell him there are some discrepancies need amending; the second you should point out the discrepancies and how toamend; third, you should urge your customer to amend as soon as possible.3. What is documentary credit?Documentary credit is the product of international business and the creation of merchants and bankers. It is commercial letter of credit provided for payment by a bank to the named beneficiary, usually the seller of merchandise, against delivery of documents specified in the credit.。
外贸函电课后练习答案(总9页)--本页仅作为文档封面，使用时请直接删除即可----内页可以根据需求调整合适字体及大小--Unit 2 Establishing Business Relations & Inquiring Credit ReferenceI. Translate the following sentences into English.1. We are one of the leading importers dealing in electronic products in the area, and take this opportunity to approach you, in the hoping of establishing business relations.2. We have been engaged in handling importing and exporting of machinery and equipment for many years, and our products have enjoyed great popularity in many countries.3. We owe your name and address to the Commercial Counselor’s office of our Embassy in Beijing.4. We are given to understand that you are a manufacturer of daily chemicals. One of our clients intends to buy cosmetics from your country. We will appreciate it highly if you airmail the catalogue and price list of the goods available at present.5. For our credit standing, please refer to the Bank of China, Shanghai Branch.II. Write a letterDear Sirs,We have obtained your name and address from the Commercial Counsel of your Embassy in Beijing and are pleased to write to establish business relations with you.We are informed that you are in the market for Chinese Cotton Piece Goods, and this item falls with the scope of our business activities. To acquaint you with our goods available for export, we are enclosing a catalogue and price list.We are looking forward to your early reply.Faithfully yours,Unit 3 Enquiries and RepliesII. Translate the following sentences into English.1. Please quote us your best price CIF Shanghai, including our 3% commission.2. Should your price be found competitive, we intend to place an order with you for 300,000 yards of Cotton Cloth.3. One of our customers is now interested in the Qingdao Haier Refrigerator made in your country. Please offer CIF London for 400 sets to be delivered in April.4. To enable you with our products, we are sending you by air 2 sample books.5. In reply to your enquiry of April 28th, we are now sending you our latest price list for your reference.III.Dear Sirs,We learn from a friend in Shenzhen that you are exporting light industrial products, especially electric appliances. There is a steady demand here for the above-mentioned commodities of highquality of moderate prices.Will you please send us a copy of your catalogue, with details of your prices and terms of payment We should find it most helpful if you could also supply samples of these goods.Faithfully yours,IV.Dear Sirs,Re: Electric SawWe are in the market for electric saws. Please send us your latest catalogue and details of your specifications, informing us of your price CIF Xi’an, please also state your earliest possible delivery date, your terms of payment, and discounts for regular purchase. If your prices prove reasonable and satisfactory, we shall soon place a large order with you.Faithfully yours,V.Dear Sirs,We welcome you for your enquiry of Oct. 10 and thank you for your interest in our products. We are enclosing some copies of our illustrated catalogues and a price list giving the details you ask for. Also under separate cover, we are sending you some sample.Please note that payment should be made by irrevocable L/C payable at sight against presentation of shipping documents. We allow a proper discount in view of this first business between us.We await your acceptance by fax.Faithfully yours,Unit 4 Quotations, Sales Letters, Firm Offers & CounterOffersI. Translation.1. We are studying the offer and hope that it will keep open till the end of the month.2. We believe that you will place a large order with us owing to the high quality an reasonable price of our products.3. We will allow you 10% discount if you purchase 5, 000 dozens or more.4. As to the terms of payment, we often require confirmed, irrevocable letter of credit payable by draft at sight.5. You are cordially invited to take advantage of this attractive offer. We are anticipating a large order from the United States, and that will cause a sharp rise in price.6. We will send you an offer with shipment available n the early May if your order reaches us before March 10.7. Because there is a brisk demand for the goods, the offer will be open only for 5 days.8. We are sending you an offer, subject to your reply here by 5 ., our time, Tuesday, July 7.III.Dear Sirs,In reply to your letter of May 5, we’re sending you an offer, subject to your reply here by 5 ., our time, July 27, as follows:Commodity: Boots for ladiesSpecification: more than 20 assortments with new designs of brown or red colors (details in catalogue)Quality: leather of high qualityPrice: CIF Tianjin US $ to per pair according to variousdesignsQuantity: 1,000 pairsPayment terms: Confirmed, irrevocable L/C payable by draft at sight to be opened 30 days before the time of shipment. Packing: as per buyer’s optionShipment: SeptemberWe are expecting your early order.Yours faithfully,IV.Dear Sirs,We thank you for your offer of May 25 for 1,000 pairs of women’sboots at US $ toper pair CIF Tianjin.We immediately contacted our customers and they showed great interest in the quality and design of your products. However we would give our suggestion of an alteration of your payment terms.Our past purchase of other women’s boots from you has been paid as a rule of confirmed, irrevocable L/C at sight. On this basis, it has indeed cost us a great deal. From the moment to open credit till the time our buyers pay us, the tie-up of our funds lasts about four months. Under the present circumstances, this question isparticularly taxing owing to the tight money condition and unprecedentedly high bank interest.In view of our long business relations, we suggest that you accept “50% by D/P, 50% by L/C”.Your early reply will be highly appreciated.Faithfully yours,Unit 5 Orders, Acceptances and Rejections1. 1) on, fulfill, with, to, without2) to, with, on3) of, from, for, on, terms4) with, in, in, to, on, of5) in, for, of2. 1-5 CACAC 6-10 CCDBA3. 1) We shall place a trial order with you for 500 sets provided you will give us a 5% commission.2) We are working on your Order No. 678 at present and please believe that we will effect the shipment within your stipulated time.3) Owing to heavy commitments, many orders haven’t been made, we can only accept orders for October shipment.4) Our stock is exhausted and we are not in a position to accept fresh orders. However, we will contact you by cable as soon as new supplies are available.5) Shipment should be made during August to October in three lots, with 100 tons each.4. Dear Sirs,We are pleased by your prompt reply to our inquiry of July 10, 2003 and now wish to order from you as our Order No. 987 enclosed.Yours faithfully,XI’AN INTERNATIONAL COMMERCE CORPORATIONTel: Fax:ORDER FORMOrder No. 987 July 20,2010/6/19Messrs. JB SIMPSON & CO. LTD18 Deansgate BlackpoolPlease supply the following itemsDescription: A: SA-135 Video RecorderB: VT-462 Video TapeC: RC-A43 Mini Radio Cassette RecorderQuantity: A: 1,000B: 1,000C: 5,000Unit Price: FOB Xin Gang inclusive of our 5% commissionA: US$ eachB: US$ eachC: US$ 18 eachPayment: L/C at 90 days’ sight to be opened 30 days before shipment.Package: By standard export cases.Delivery Date: Before the end of August in one/two lots.6. Dear Sirs,We are pleased to have received your Order by fax dated March 3 for 500 sets of knitting machinery. Thanks.We have immediately contacted the manufacturer. But they refused our request since the machine sells well, and there is a great shortage of raw materials and still a large number of orders. After our repeated negotiations, they finally promised to accept the order and to make delivery of 100 sets each month, beginning from next January.We are aware that you are in urgent need of the products, but uncertain whether you wwill agree on the above delivery date. We are making contact with manufacturers elsewhere and will let yu know as soon as there is any favorable news.Meanwhile, we are enclosing our catalogue covering all the articles available at present. If you are interested in any of the items, please inform us. We will surely give prompt attention to your requirement.Yours faithfully,Unit 6 sales confirmation and purchase contract1. 1) 包装：货物须包装于新的适应长途运输（包裹/空运）和天气变化的牢固木箱，并具有防潮防震之功能。
第一章商务信函写作信息交换在所有的交易中扮演着重要的作用。
许多商业业务通过信息交换来实现。
信息交换可以通过各种方式实现，可以是口头也可以是书面的。
与口头交流相比，书面形式可以确保相关当事人更完整的理解并且可以作为每一笔交易的记录。
书面交流有很多种,比如信函，备忘录，报告，电信，电传等。
商务信函是公司与贸易伙伴保持联络时采用的最主要的方式。
高效的商务信函作者可以通过与其他公司建立良好的合作关系来提高公司的销售，增加公司利润。
另外，熟练的商务信函写作可以帮助作者获得更多自信和更多商业上的成功。
第1节商务信函的布局当写一封商务信函时，你需要遵守一定的标准格式。
通常来说，一封商务信函应该有以下七个主要部分组成：信头，日期，封内名称和地址，称呼，正文，结尾敬辞，签名。
但是根据信件的不同类型，还可能包含以下内容比如，编号，经办人，主题，附件，抄送和附言。
1.主要部分(1) 信头信头通常放在信笺上部中央。
信头包括发信人公司名称，地址，电话号码，电报、电传地址传真号，网址，甚至电子邮件地址等信息。
(2)日期日期放在信头最后一行的下面几行。
注明日期时，需注意以下几点：✧根据作者的风格，日期有许多不同的表示方法，比如：6th April 2009April 6th, 20096 April 2009April 6, 2009前面三种，在月、日和年之间可以用逗号隔开，也可不用。
但是最后一种表示方法，必须用逗号把日和年隔开。
✧不要把日期只用数字形式表示比如7/6/2009，这可能会产生误解。
依美国方式，这表示七月六号，而英国方式则为六月七日。
✧有的月份经常简写,如一月, 二月，八月，九月，十月，十一月，十二月，但是下列月份不能简写，如三月，五月，六月和七月。
(3)信内名称和地址这一部分指收信人的姓名和地址，包括的信息应按以下顺序排列：1)收信人的姓名和头衔2)收信人的公司名称3)公司名称和门牌号，街道名称和号码4)区/镇/市名5)国家/州/省的名称以及邮政编码6)国家名称当写信内名称和地址时，可以参考以下信息：✧为了表示你的礼貌，可以在收信人的名字前面加诸如先生，女士，小姐等尊称。
外贸函电课后习题答案外贸函电是国际贸易中不可或缺的一部分，它涉及到商务信函的撰写、电子邮件的交流、报价单的制作等多个方面。
以下是外贸函电课后习题的一些参考答案：1. 撰写商务信函的基本原则：商务信函应遵循清晰、简洁、礼貌、专业的原则。
信件应包含明确的称呼、正文、结束语和签名。
正文部分应直接明了地表达意图，避免使用过于复杂或专业的术语。
2. 电子邮件交流的注意事项：电子邮件应保持正式和专业，即使与对方建立了一定的关系。
邮件标题应简洁明了，反映邮件内容。
邮件正文应分段落，便于阅读。
附件应注明，并在邮件中提及。
3. 报价单的制作要点：报价单应包含公司名称、联系信息、产品描述、价格、有效期、付款条件、交货期等。
报价单应清晰、准确，避免歧义。
4. 商务谈判中常用的表达方式：在商务谈判中，可以使用诸如“我们很荣幸能为您提供...”、“我们期待与您的进一步合作”等表达方式，以展现诚意和专业度。
5. 如何处理客户的投诉：客户投诉时，应首先表达歉意，然后详细询问问题所在，承诺将尽快解决。
在解决问题后，应向客户反馈处理结果，并感谢他们的耐心和理解。
6. 外贸合同的基本条款：外贸合同通常包括商品描述、数量、价格条款、付款方式、交货期、违约责任等基本条款。
合同应使用法律术语，明确双方的权利和义务。
7. 国际贸易术语的运用：国际贸易术语如FOB（离岸价）、CIF（成本加保险费加运费）等，应根据实际情况选择使用，以明确货物交付和风险转移的点。
8. 如何撰写催款信：催款信应礼貌而坚定，首先感谢客户的业务合作，然后提醒付款事项，并明确指出逾期的负面影响。
最后，表达希望尽快收到款项的意愿。
9. 如何回复询盘：回复询盘时，应首先感谢客户的询价，然后提供所需的产品信息和报价。
如果需要更多信息才能报价，应礼貌地请求客户提供。
10. 如何处理订单变更：订单变更时，应及时与客户沟通，了解变更的原因和具体要求。
如果变更对生产或交货有影响，应明确告知客户，并协商解决方案。
一、单选Unit8 P1301.我们另由航空寄上新品种的样品供你参考。
该品种价格公道，品质极好，我们认为及早推销对你们有利。
Under separate cover, we have airmailed samples of our new articles for your reference. These new articles are moderate in price and excellent in quality. We think it will be to your advantage to push sales of them at an early date.2. 由于所需的品种目前无货供应，我们想推荐下列库存产品，可以即装，我们这一推荐是照顾到双方利益的。
Since the required articles are not available, we would like to recommend the undermentioned products which can be supplied from stock for prompt shipment. This recommendation is made in the interest of both parties.3. 你11月15日来信收到，谢谢。
货号2112电扇我们歉难推销，因为你方价格太高，买方无意还盘。
While thank you for your letter of Nov. 15 concerning electric fan Art. 2112, we regret being unable to promote sales as your price is too high to interest buyers to make a counter-off.4.关于申请参加广州交易会一事，我们正与有关当局联系。
外贸英语函电课后答案【篇一：外贸英语函电【课后答案】】port and export 3.export list 4.enquiry5.sample6. price list7.catalogue8. chamber of commerce9. market price10. agreement11.clients/customers12. commodities fair 13. competitive price14. emp(european main ports)15. deal exclusively16. manufacturer 17. article number18. delivery 19. specification 20. trial order 1. we are sending you the information you asked for in your letter of june 4.2. we have received your letter of may 10.3. we are pleased to tell you that your order 167 was dispatched yesterday.4. we sent you this morning our latest catalogue you requested in your letter of may5.5. we hope you will consider our proposals.6. we hope to hear from you soon.7. you informed us in your letter that you could not offer us gallnuts as they were out of stock.8. in reply to your letter of the 23rd last month, we are pleased to confirm the following order.9. please take note of the lot number of bales so that theparcel may not be mixed up on landing.10. samples will be sent and offer made upon receipt of your specific enquiry.11. in reply to your letter 23rd may, we regret to inform youthat we are now not in a position tooffer you the quantity as required.12. thank you for your quotation dated september 5, 2007. we intend to place a trial order withyou.13. you will no doubt open the relevant l/c at the end of may.14. we feel sure that you will be entirely satisfied.15. will you please send us your latest catalogue and pricelist?16. we wish you could effect insurance on the goods with picc.17. please send me a copy of the agreement.18. your products are not up to our standard.19. i regret i cannot agree to your suggestions.20. we have semimonthly direct sailings from hong kong tosan francisco.a.b. c.mr. hey taylorlondon city bank mr. john smith150 bench street12 queen street 16 front streetlondon, e. c. 3 london, e.c.5 liverpool l6 3fyenglandenglandshanghai light industrial products corp.11 jiefang roadshanghaitel: 021—43715589oct.28, 2008the pacific trading inc.87 broadway st.new york, ny10408dear sirs,thank you for your interest in our products. in reply to your request, we enclose our illustrated catalogue and a pricelist showing details of our products.we look forward to hearing from you.yours truly,(signed)wang xiangmanagerencl: as stated. 可以说没有客户，就没有业务，与潜在客户建立业务关系不仅对于新成立的公司很重要，对于那些想要扩大业务范围，增加营业额的公司来说，同样很重要。
外贸英文函电部分练习与答案外贸英文函电部分练习与答案Chapter Four Offers1. Translate the following phrases and then make sentences:Call one’s attention to on or before截至；在或在。
以前In reply to comply with 遵守Firm offer 实盘effect shipment交货，装运Non-firm offer虚盘meet with符合Extend offer延长报盘approval of sample认可样本Result in导致，结果in compliance with 按照，根据Avail oneself of 利用upon receipt of 一收到。
即Take pleasure in乐于，喜欢brisk demand不断的需求In one’s favour be subject to 有。
的倾向，余地Out of stock脱销draw on 依照，依据Be in receipt of 已收到in due course在适当时候，及时As follow 依各项trial order试订单With regard to 关于，至于draw up草拟II. Fill in the blanks with appropriate prepositions:1. We will now very much appreciate receiving____ the earliest possiblemoment you offer ___________walnutmeat ________the new season.2. We shall be glad to receive an offer ________you______________bicycles. 3. We offer firm CIF, Lagos shipment _______30 days, subject ________yourreply here________10 a.m., our time.4. We offer firm the following ________the same terms and conditions as theprevious contract,subject________your reply here ________oneweek_______today.5. Owing ________unusual shortage_______stock,this offer is made subject tothe goods______unsold.6. Black tea, first grade, is out ________stock now.7. We have ________present only 50 m/ts Bitter ApricotKernels______stock. 8. We can supply walnuts________stock.9. We will make contact_______the endusers here and see if they areinterested_____the goods you offered.10. You may avail yourselves________the opportunity_______this market ifyou cable us your acceptance.11. If your commodity meets the requirements_______our market, we feelsure______placing a trial order with you.12. __________reply_________your letter __________march 20. We aremaking you, without engagement, the following offer:13. __________separate cover, we have already sent you samples________various sizes of shoes.14. The buyer made a bid________RMB $2500 per ton________walnutmeat. 15. We are in receipt of your L/CNo.7788_________which we thank you.III. Read the following sentences and make corrections of the inappropriate words and phrases:1. We have in acknowledgement your letter dated外贸英文函电部分练习与答案2. In reply, we have the pleasure in informing you that a L/C has been opened。
外贸英语函电课后练习参考答案（中英文对照版）名词解释二、Establish business relations建立商务关系Import进口Export出口Importer进口商Exporter出口商Commercial counsellor’s office商务参赞处Chamber of commerce商会Credit standing资讯状况三、Inquiries询价First inquiry初次询价General inquiry一般询价Specific inquiry具体询价Commission佣金Delivery交货Effect delivery装运All necessary information所有必要的信息Delivery date装运期四、Quote报价Offer报盘V oluntary offer主动报盘Free offer虚盘（自由报盘）Firm offer实盘Pro forma invoice形式发票Import licence进口许可证Catalogue目录Under cover随函附上Supply from stock供现货五、Counteroffer还盘Be on the high side偏高Regret遗憾Be in line with与。
相符Reduce减少、降低Make a reduction ofThe prevailing market行市六、Accept接受Acceptance接受Confirmation of order订单的确认Sales contract销售合同Sales confirmation销售确认书Purchase confirmation供货确认书Sign签名Signature签名Counter-signature会签七、Payment terms支付条款Modes of payment支付方式Remittance汇付Telegraphic transfer (T/T)电汇Mail transfer (M/T)信汇Demand draft (D/D)票汇Collection托收Documents against payment (D/P)付款交单Documents against acceptance (D/A)承兑交单八、Kinds of L/C信用证种类Sight L/C即期信用证Term L/C远期信用证Establish L/C开立信用证Amendment to the L/C修改信用证Extension of the L/C展延信用证Check the L/C检查信用证With the terms of contract按合同九、Pack包装Packing requirements包装要求Shipping instructions装运指示Shipping marks唛头Shipping advice装运通知Modes of transportation运输方式Time of shipment装运期Destination目的地Partial shipment分批装运Transshipment转运十、Insurance保险Risk风险Average海损Cover投保Coverage承保范围Open policy预约保单Premium保险费翻译：Chapter Two1.我们从中国驻东京大使馆商务参赞处得知贵公司的行名和地址，并了解贵公司是经营家用电器产品有经验的出口商We obtained your name and address from commercial counsellor’s office of the Chinese embassy in Tokyo. They have informed us that you are experienced exporter in the market for home electrical appliances.2.我们的一个客户对你们的新产品感兴趣One of our customers is interested in your new production.3.我们的一个日本客户想要购买中国红茶One of our customers in Japan wants to be in the market for black tea.4.如你所知，我们的外贸政策是在平等互利的基础上与各国人民做生意As you know, our policy is to trade with merchants of various countries on the basis of equality and mutual benefit.5.我们希望你方尽最大努力促进业务又增进友谊。
