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秘书英语：Unit2Unit 2 How Does a Secretary Work in the Office?本单元教学要求：1．掌握秘书工作职责、写商务信函的基本知识2．了解如何处理好与上司和同事之间的工作关系3．熟悉商务礼仪Section 1 Meeting the Office Staff一、背景知识打招呼在建立人际关系中起着润滑剂的作用，特别是在和上司、同事还不熟悉的时候。
中国人见面时，习惯说“吃了吗？”“去哪儿？”等关于个人生活的话来打招呼。
这在英国或美国人看来，不是想请他们吃饭就是打听他们的隐私，很不习惯。
因此，在国际交往中，要“入境随俗”。
每天一进工作单位，可以适时和遇到的每一位同事说：“Good morning/afternoon”。
说话时，要注视对方，保持微笑，还要区别使用正式用语和非正式用语。
如对上级和初次见面的人，要称呼：Mr/Mrs/Ms/Miss +姓，如Mr/Mrs/Ms/Miss Smith/Green/Handerson ，或Sir/Madam。
对有头衔的人，用头衔+姓表示尊敬，如Dr Brown, Professor Black。
对熟悉的人、同事、同辈人，可直呼其名（这点也同样适用于介绍），如Bill, Ann等。
介绍是一个人对另一个人的正式引见，可以分为自我介绍和第三方介绍。
第三方介绍顾名思义是由第三方介绍另外两方相识。
介绍时通常要掌握以下原则：1．把男士介绍给女士（但在工作和商务场合，不分性别，要按照级别介绍：把级别低的介绍给级别高的）；2．把年轻的介绍给年长的；3．把次重要的介绍给重要的；4．把主人介绍给客人；5．把家人介绍给来宾；6．把未婚的介绍给已婚的。
二、课前提问：1. What preparations should you make for meeting the office staff?2. How do you greet different people?3. What office etiquette do you know? Name three.4. What is the right attitude to office work?5. What skills do you need for administrative work？6. Whom should you turn to for help when you have some problems?三、语言学习How are you? 你好。
Unit 2Observing Proper Office EtiquetteI. Teaching Objectives:To help students learn proper office etiquette, and will know correspond English expressions about proper office etiquette.To introduce to the students how to receive visitors.To help students learn how to write an invitation letter.To help students learn appropriate English expressions to receive phone calls. II. Teaching focus and difficultiesTeaching focus: to teach students corresponding English terms about proper office etiquette, some related English expressions to receive visitors, and the writing of English invitation letter.Teaching difficulties: the format of invitation letter, and appropriate expression of making phone calls.III. Teaching methods and AidsThe lesson is carried out based on interactive teaching mode, aided by multi-media teaching, including pictures, video clip, and PowerPoint.IV. Teaching time: 6 periodsTwo periods for Reading A; Two periods for exercises of Reading A and Reading B; Two periods for simulated writing and writing and speaking.V. Teaching ProceduresReading A1. Lead-inWatch the video clip and then think about questions:What is etiquette?Is etiquette important in the office?What do you think are the good manners and bad manners in the office?2. Comprehending the text2.1. Go through the whole text.4 Main parts related to the proper office etiquette:AttitudeEthicsPersonal habitsAppearance2.2. Focus studyPara.1⑴Either way, it is at best embarrassing and at worst difficult or impossible to gain confidence, respect, and cooperation of others when widely accepted practices are cast aside.at best充其量；至多at worst在最坏的情况下embarrass使窘迫；使尴尬；使为难i.e.: 她的粗鲁行为可能会让你尴尬She may embarrass you with her rude behavior.Her rude behavior may embarrass you.cast aside 抛弃；排除；废除Part 1: Attitude(1) People are uncomfortable around someone (who views the world darkly). More important, they distrust and want to avoid someone (who often appears to be angry or unhappy), fearing that such a person might treat both work assignments and clients or coworkers unfairly and irresponsibly.someone (who views the world darkly): pessimistic, negativeDistrust=dis + trusti.e.: disagree, dislike, disable, dishonest, dissatisfyUnhappy= un + happyi.e.: employment, unfinished, undoubted, unfair, uncomfortableirresponsibly = ir + responsible+ lyi.e.: irregular, irresistible, irresolvablePart 2 Ethics(道德规范；道德标准)(1). Without a code of ethics, life at work would turn into a free-for-all.Code 密码；法规；准则a code of ethics: 道德准则at work 在工作in work 有工作,在完成中,进行中out of work 失业free-for-all 混战(2) It is dangerous, for some competitors may blackmail persons who have something to hide, forcing them to reveal company secrets.Compete- Competitors-competitiveBlackmail: n. 勒索，敲诈；勒索所得之款vt. 勒索，敲诈i.e.:It‘s a clear case of blackmail!这显然是敲诈！He tried to use the scandal to blackmail me.他想利用这种丑闻敲诈我Reveal:显示；透露；揭示；展现i.e.: He had revealed who did the bad thing.Her laugh revealed her even teeth.These letters revealed him as an honest man.(3) Companies must keep a degree of privacy and secrecy. Therefore, it is considered taboo to discuss company affairs —even apparently routine —in public or with outsiders.Tabooi.e.: Age is a taboo when talking with American people.Routinen.例行公事；常规；无聊adj.常规的；例行的；乏味的i.e.: We often fall into the routine of coming home, turning on the TV or computer and doing things alone.Routine office jobs have no relish at all for mein public当众，公开地；公然i.e.: He embarrassed me in public.(4) Beware how you dispose of materials too.Beware vt. 注意，当心；提防i.e.:Beware what and to whom you speak.小心你说出的话和说话的对象。
