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大学文秘英语教材Chapter 1: Introduction to Office ManagementOffice management plays a crucial role in maintaining efficient operations within an organization. As a university office assistant, it is important to possess a strong command of the English language to effectively communicate and carry out administrative tasks. In this chapter, we will explore the fundamentals of office management in an academic setting and guide you through essential English language skills necessary for success.Section 1: Office EtiquetteIn order to establish a professional and harmonious working environment, it is essential to adhere to office etiquette. This section will cover topics such as appropriate dress code, punctuality, respectful communication, and maintaining confidentiality. Understanding and practicing office etiquette will ensure smooth and efficient workflow within the university office.Section 2: Business CorrespondenceClear and concise communication is essential in daily office operations. This section will focus on business correspondence, including writing professional emails, memos, and letters. We will provide tips on structuring and formatting these documents, as well as guidance on using appropriate language and tone. Effective written communication skills are vital for conveying information accurately and professionally.Section 3: Meeting OrganizationParticipating in and organizing meetings is a common responsibility of a university office assistant. This section will guide you through the process of planning, coordinating, and documenting meetings. We will discuss strategies for effective note-taking, preparing agendas, and drafting meeting minutes. Additionally, you will learn how to actively participate in meetings and engage in meaningful discussions.Chapter 2: Record Keeping and Filing SystemsMaintaining accurate and organized records is essential in an office setting. In this chapter, we will delve into record keeping and filing systems, introducing various methods and tools for efficient management of documents.Section 1: Records ManagementEffective records management ensures easy retrieval and proper organization of important documents. This section will cover topics such as file classification, indexing, and storage. You will learn how to implement a systematic approach to record keeping, ensuring information is easily accessible when needed.Section 2: Electronic Document ManagementWith the advancement of technology, electronic document management has become increasingly important. This section will provide an overview of electronic filing systems, including cloud storage and document management software. You will learn how to organize and maintain electronic records, ensuring data security and efficient workflow.Section 3: Confidentiality and Data ProtectionMaintaining confidentiality and protecting sensitive information is crucial in an academic environment. This section will emphasize the importance of adhering to privacy policies and regulations. You will learn about data protection measures, secure disposal of records, and handling confidential information in compliance with legal requirements.Chapter 3: Event Planning and CoordinationAs a university office assistant, you may be involved in organizing various events and activities. This chapter will guide you through the process of event planning, providing you with the necessary skills to ensure successful and memorable events.Section 1: Event Planning ProcessThis section will guide you through the step-by-step process of event planning, from initial concept development to post-event evaluation. You will learn about budgeting, venue selection, inviting guests, coordinating logistics, and managing potential risks and challenges.Section 2: Communication and PublicityEffective communication and publicity are crucial for promoting events and maximizing attendance. This section will cover strategies for creating event invitations, utilizing social media platforms, and drafting press releases. You will learn how to effectively communicate event details and generate interest among target audiences.Section 3: Event Execution and EvaluationOnce the event is underway, proper execution and evaluation are essential. This section will provide guidance on coordinating event activities, managing participants, and troubleshooting any issues that may arise during the event. You will also learn how to evaluate the success of the event and identify areas for improvement in future endeavors.ConclusionThe role of a university office assistant requires proficiency in both office management and the English language. By mastering skills such as office etiquette, business correspondence, record keeping, and event planning, you will be equipped with the necessary knowledge and abilities to excel in your role. This textbook aims to provide you with valuable insights and practical guidelines to enhance your proficiency in the field of university office management.。
四川财经职业学院《文秘英语》课程教学大纲一、课程性质与任务《文秘英语》是专科英语的选修课程，教学对象为我院08级各专业学生。
本课程从培养岗位应用型人才的总体目标出发，结合学生毕业后的工作实际，力求向学生提供其工作岗位所需要的基本的英语知识和技能，培养学生使用涉外业务英语的能力, 提高文秘从业人员熟悉办公室中常见的涉外活动。
通过本课程的学习,学生应掌握相关行业实用写作文体、实用口语，提高和掌握文秘英语交流的基本技能和涉外英语交际能力等，其中包括专业文献阅读、翻译、写作和口头交际的能力，成为适应社会需要的应用型涉外工作者。
二、教学要求通过本课程的教学，使学生能够掌握一定的相关行业实用写作文体、实用口语，提高和掌握文秘英语交流的基本技能和涉外英语交际能力。
1、听力能力要求：能基本听懂正常语速的一般旅游活动中的电话、对话等，并能结合具体语言环境，理解所听内容的深层含义。
2、阅读能力要求：能读懂一般难度的英语文章能够承担办公室中常见的涉外活动中的英语阅读和翻译工作。
3、口语能力要求：能够应付日常工作中的交流。
语音、语调正确，语流基本连贯顺畅，表达基本得体。
4、英汉互译能力要求：能够翻译一般性办公室文秘方面的各种材料。
能够承担办公室中常见的涉外活动中的英语翻译工作。
5、词汇要求：认知词汇达到3,000左右单词。
6、能够正确写出一般性办公室常见的涉外活动的材料。
学习使用涉外业务英语的能力。
7、综合素质要求：要求学生具有乐观、积极、向上的心理素质和勇于创新、不断更新自身知识体系的精神。
三、教学内容《文秘英语》课程共由5个章节组成：第1章第1节商务电话Business Calls第2节留言Leaving and Taking Messages第3节留言机留言Leaving Answering Machine Messages第4节接待访客Dealing With Visitors第5节约见客人Making Appointments第6节拒见客人Declining Visitors第2章第1节鸡尾酒会Cocktail Party第2节欢迎宴会Welcome Party第3节举办舞会Giving a Ball第4节联系业务Business Contact第5节洽谈业务Negotiation第6节应付投诉Complaints Handling第3章第1节剪彩Ribbon Cutting Ceremony第2节出差Business Trip第3节订票Ticket Booking第4节宾馆住宿Hotels and Accommodation第4章第1节会议筹备Meeting Arrangement第2节会议记录Minutes Taking第3节会议议程Agenda Making第4节工作备忘录Memorandum Writing第5节规定Regulation Making第6节电子邮件E-mail第7节传真Fax第8节证明Certification第9节通知Notice Writing第10节感谢信Letter of Acknowledgment第11节文件摘要Executive Summary第5章第1节工作计划Work Plan第2节工作总结Work Summary第3节工作场地参观Workplace Visit第4节人员招聘Interview第5节员工建议Staff Suggestion三、教学安排本课程要求在一个学期内完成，共36学时，每周2学时。
课题：Unit 6 Complaints and Apologies教学目的：1.The students will be able to deal with complaint in business.2.The students will be able to learn some new words and use them correctly.重点难点：1. Learn some new words: block stripe crack critical revamp2. Learn some useful expressions:①What is your hurry?②I am sorry bust in on you like this, but I’m really upset.③What on earth has happened to trouble you so?④Our clients are very critical on quality.⑤Our clients want a replacement.⑥It sounds like a reasonable solution.教学时数：2课时第3-4课时总第11-12 课时Teaching Steps：Ⅰ. Review1.Go over the new words together.2.Go over the dialogue together.Ⅱ. Lead inT: When you work in a company in the future, you may meet some client who complain about your service or business matter. So we must learn how to deal with complaint.Today we are going to learn a dialogue about how to deal with complaintⅢ. Presentation1.T: First, let’s learn some new words.1)block [blɒk] n. 块a block of stone 一块石头eg. Every block of stone is different.2）stripe [straɪp] n. 条纹eg. This block of stone is different in color and stripe.3）crack [kræk] n. 裂缝eg. There are some cracks on the stone.4) critical ['krɪtɪkl] adj. 挑剔的be critical on/ about / of sth 对。
写在前面的话各位老师：您们好。
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如果您在使用中发现问题，或者有任何建议和意见，可与我们联系：联系人：赵硕联系电话：64962011电子邮箱：zhaos@文秘英语（第二版）参考答案Unit 1Lesson1Look and Learn1 cabinet2 monitor3 telephone4 green plant5 hand-shake6 stampDialogueA 1 secretary 2 Mr. Zhang Ming 3 Mr. Richard Thomson ReadingA smile( e ) handshake( a ) slippers( d )T-shirt( f ) suit( c ) shout( b )B Good Impression: smile handshake suitBad Impression: slippers T-shirt shoutLesson 2Look and Learn1 printer2 copier3 fax machine4 scanner5 shredder6 projectorDialogueB 1 receiving guests 2 dealing with phone calls3 taking charge of other basic duties.4 Reading, sorting and organizing a variety of mails5 compose letters6 write notes7 assist in preparing reports, memo8 arrange the business travels for me9 harmonize the relationship10 fileReadingA endless urgency deadline distinguish reasonable secretaryB chat( e ) discuss( d ) smoke( b )angry( a ) type( c ) quarrel( f )C Proper Activities: discuss typeImproper Activities: chat smoke angry quarrelLesson 3Look and Learn1 sofa2 safe3 conference table4 air conditioner5 shield6 potted landscape DialogueA 1 ( d ) 2 ( a )3 ( b )4 ( c )ReadingA file box ( d ) baby bed ( c ) toy ( f )swing ( b ) mural ( e ) bike ( a )B Acceptable: file box muralUnacceptable: baby bed toy swing bikeLesson 4Look and Learn1 energy saving lamp2 recycle3 save waterDialogueA 1 regulate our power use2 get small plants in the office3 implement a recycling program4 turn off the lights when leaving the office5 use energy-saving equipmentB1—c 2—d 3—b 4—aReadingA 1 Yes 2 No 3 Yes 4 NoB significant replace unnecessary scratch incentive benefitUnit 2Lesson1Look and Learn1 calculator2 note book3 scissorsDialogueA 1 quite smooth2 greeting the visitors3 standing to greet a new guest at the tableReadingA 1 C 2B 3 AB business toward contactenthusiasm impression handshakeLesson 2Look and LearnB 1 equipment 2 reception desk 3 registerDialogueA 1 No 2 Yes 3 No 4 YesB1-c 2-d 3-b 4-aLesson 3Look and Learn1 cordless phone2 laptop3 headsetDialogueA 1 to try to answer the telephone by the second or third ring2 to say your name when you answer the telephone3 to have a smile on your face when talking to the customer on thetelephone4 to repeat the question5 to end the call with a warm “Thank you for your call”ReadingA record ( e ) smoke ( f ) eat ( a )noisy ( c ) sleepy( d ) smile ( b )B Acceptable: record smileUnacceptable: smoke eat noisy sleepyLesson 4Look and Learn1 scratch pad2 telephone answering machine3 messageDialogueA 1 Yes 2 No 3 Yes 4 NoB1-d 2-c 3-a 4-bUnit 3Lesson1Look and LearnB 1 airline 2 weather forecast 3 transportationDialogueA 1 New York2 six3 the lake viewReadingA 1 Destination2 Date and time of departure and arrival3 Transportation4 Hotel accommodation5 Appointment6 Reference materialsB 1 Details2 the boss3 the relevant personsLesson 2Look and Learn1 boarding pass/boarding card2 Electric Boarding Pass3 passport4 visa5 airline ticket6 train ticket7 coach ticket 8 steamer ticket DialogueA1-b 2-c 3-d 4-aB 1 B 2 B 3 CReadingA 1 Yes 2 No 3 No 4 YesB experience transportation destination developmentLesson 3Look and Learn1 lobby2 reception3 single room4 double room5 business suite6 double entry suiteDialogueA 1 A 2 A 3 CReadingA single room( d ) MGM Grand ( b ) Luxor ( c )Burj Al-Arab ( a ) double room ( e ) business suite ( f ) B Famous Hotel: Burj Al-Arab MGM Grand LuxorRoom Style: single room double room business suiteLesson 4Look and LearnA 1 soup 2 fish 3 beef4 fruit5 champagne6 dessertC 1 Excluding 2 concernedDialogueA1-b 2-a 3-d 4-cReadingA 1 in advance2 check3 early than lateB restaurant advance additionconcerned amount dependUnit 4Lesson1Look and Learn1 platform2 backdrop3 microphone4 scroll5 stationery6 document DialogueA 1 to ask yourself whether the meeting is necessary or not2 to prepare a notice3 to check the conference room againB 1 d 2 c 3 a 4 b ReadingA 1 C 2 C 3 AB 1 No 2 Yes 3 No 4 YesLesson 2Look and Learn1 white board2 board maker3 pin wallReadingA 1The relevant person or audience2 The subject matter3 The date and Time4 The place5 The things needed to be notified, etcB notice aspect audiencerelevant announcementLesson 3Look and Learn1 cup2 USB flash disk3 mouse matDialogueA pen ( b ) notepad ( d ) stamp ( e )clear bag( f ) pet ( c ) car ( a )B Can be sent to the guests: pen notepad stampC an’t be sent to the guests: clear bag pet carReadingA 1 Yes 2 No 3 Yes 4 NoC1-b 2-d 3-a 4-cLesson 4Look and Learn1 digital recorder/ voice tracer2 take the minutes3 message board ReadingA 1 minutes 2 tape recorder 3 transcribeCUnit 5Lesson1Look and Learn1 audience2 memo3 coworkersReadingA 1 organize your thoughts before writing the memo2 understand the basic format of a memo3 simplify the information4 avoid any statements that are not directly related to the purpose of thememo5 include everyone6 check your spellingB statement personal workplace distract understandLesson 2Look and Learn1 negotiate2 gummed label3 giftDialogueA 1B 2C 3 CReadingA 1 Yes 2 No 3 No 4 YesB1-c 2-d 3-a 4-bLesson 3Look and Learn1 sign pen2 signature flag3 ink deviceDialogueA champagne ( d ) contract ( e ) wind bell ( f )flower( a ) balloon( b ) stage ( c )B suitable for the negotiation: champagne contract flowerunsuitable for the negotiation: wind bell balloon stage ReadingA 1 legal 2 signed 3 attorneyLesson 4Look and Learn1 envelope2 letter opener3 congratulationDialogueA 1 congratulation 2 confused 3 Mr. ThomsonB 1 write it as soon as possible2 brief and sincere3 express how much we hope for further cooperationReadingA1-C 2-A 3-CB deliver modest inexpensiveassociate sincerity faithfully。
