国开大学商务英语答案

商务英语1一、选择填空：阅读下面的对话或句子，从A、B、C三个选项中选出一个能填入空白处的最佳选项。

1.— Can you please tell me about your responsibilities?—A.Yes. My responsibilities are very important.B.Yes. I was in charge of the northwest region of China.C.Yes. I’m glad to tell you that.正确答案: B2.—— We had a very small budget and I had to make decisions on what to buy.—— so you're a good planner.A.Very impressiveB.It's a pity.C.Really small正确答案: A3.— Could you give me an example of good team working there?—A.Sorry. I can see from your resume.B.Sure. I was the treasurer of the Students’ Union.C.Not at all. I was in charge of sales for Corporate Pan-Asia.正确答案: B4.When a company needs to new people, it may advertise the job in a newspaper or on a website.A.employB.retaine正确答案: A5.I believe team work important.A.wasB.isC.are正确答案: B6.— We’ll have the sales meeting at 2:00 tomorrow afternoon, won’t we?—A.No. After the meeting, we’ll leave for Shanghai.B.It’s said the meeting is important.C.Yes. After the meeting, we’ll leave for Shanghai.正确答案: C7.— Where shall we have the meeting?—A.The first conference room is spacious.B.The first conference room isn’t good.C.In the first conference room.正确答案: C8.— Please make a detailed schedule for me.—A.Yes, I will.B.No, I will.C.Yes, I won’t.正确答案: A9.There was in the meeting room as the general manager predicted thecompany’s sales target.A.silenceB.silentC.silently正确答案: A10.The marketing department the sales for the last six months.A.has summarizedB.summarizedC.was summarized正确答案: A11.— Do you have any suggestions about it?—A.No, I have no idea.B.Let me give you a hand.C.After I read it in detail, I will tell you my opinion.正确答案: C12.— Let me show you how to use the printer.—A.I’ll do my best.B.Thanks for your help.C.No, I can use it myself.正确答案: B13.— Would you please let me know something more about the project?—A.No, the project isn’t so good.B.OK, the project is perfect.C.OK, I have divided my report into three parts, the first part is an overview of the project.正确答案: C14.Now, we have enlarged and our domestic market and European market.A.consolidatedB.mergedC.purchased正确答案: A15.Actually, buyers are the group of people want to buy certain goods or services.A.theyB.whoC.which正确答案: B16.— When can you effect shipment? I’m worried about late shipment.—A.The shipment won’t be late.B.The shipment will be effected soon.C.About in June.正确答案: C17.— Mr. Taylor, nice to see you again. Welcome to our company.—A.Thank you, Ms. Lin. I’ve come to see your packing for our woolen gloves.B.This is John Taylor.C.Hello, my name is John Taylor, but just call me John.正确答案: A18.— May I know the cost for a 20 feet container from Guangzhou to LA? —A.It’s 2,300 US dollars.B.It’s very expensive.C.The cost is very high.正确答案: A19.We usually ship the goods by regular .A.linerB.dateC.check正确答案: A20.Could you use cardboard boxes the shoes?A.packB.to packC.packing正确答案: B21.—I bet that Mike wished you had told him that earlier.—A.We should also find what the customers think.B.So be careful with our job.C.Well, Mike isn’t a fool, he won’t do that again.正确答案: C22.—Hi, Lily, what’s up with Mike? I heard the boss yelling at Mike earlier today.—A.It’s said that Mike made a mistake and then tried to cover it up.B.He was so scared.C.It is better to tell someone to get it fixed.正确答案: A23.—Your request for compensation made me surprised. What happened?—A.It’s true.B.It’s because of the quality.C.There must be something wrong.正确答案: B24.We are entitled to cancel it if you fail to the contract.A.draw upB.signC.honor正确答案: C25.It is better to tell someone to get it .A.fixB.fixedC.fixing正确答案: B26.— What if he still doesn't pay up?—A.I have already done that.B.I've got to hurry.C.If it's a small amount we write it off as bad debt. For larger sums we…正确答案: C27.— The senior managers need the results from last month straight away, so I can’t stop to talk. I’ve got to hurry.—A.Stay longer.B.Go slowly.C.Ok, see you later.正确答案: C28.— Sally, could you lend me your calculator? Mine is not working.—A.It doesn’t matter.B.No, I can’t.C.Sure, why do you need it?正确答案: C29.For larger sums we take legal steps to the money.A.coverB.recoverC.discover正确答案: B30.A week ago, I sent him a statement the amount overdue.A.showB.showingC.showed正确答案: B32.—— It arrives by mail, I suppose.A.From which country does your remittance come?B.When will your remittance arrive?C.How does your remittance come?正确答案: C33.— Can I exchange foreign currency in Bank of China?—A.No, you can’t. Bank of China is not responsible for exchanging foreign currency.B.No, you can’t. Bank of China is not open on Sundays.C.Yes, you can. Bank of China is an authorized foreign exchange bank.正确答案: C34.—— Besides Bank of China, you can get the money exchanged in Industrial and Commercial Bank of China, China Construction Bank etc..A.Could you tell me whether you can accept traveler’s checks?B.Could you tell me whether I can change foreign currency in other banks?C.Could you tell me whether I need to fill in the exchange memo?正确答案: B35.Wherever you go, exchanging money you in touch with internationalfinance.A.asksB.putsC.takes正确答案: B36.The question we should use this brand name will be decided by our marketing team.A.whichB.whetherC.what正确答案: B37.— It’s nice to meet you in my office.—A.I want to tell you it is fine today.B.I only meant to help you.C.I am here today to discuss the trademark transfer with you.正确答案: C38.— I wonder whether I could accept this discount or not.—A.Why don’t consult with your manager?B.Why not to consult with your manager?C.Why not consult with your manager?正确答案: C39.— We are planning to register the trademark of “Red Dragon” for your new product. What’s your opinion about this brand name?—A.I suggest that you should give it up.B.You mustn’t use it.C.You can’t adopt it.正确答案: A40.Do you think you could cut it 30%?A.byB.downC.at正确答案: A5.You are planning to export this product to Europe, ______?A.don’t youB.aren’t youC.are you正确答案: B二、阅读理解：请听下面的对话，根据对话内容从A、B、C三个选项中选出一个最佳选项。

国家开放大学《商务英语4》形考任务（单元测试2）参考答案一、选择填空题（每题10分，共5题）1、—Hello, is that Sail Moving Company?—_________________?A. Yes, this is Jack speaking. Thanks for calling. What can we do for youB. Yes, I'm Jack. Thanks for calling. What can we do for youC. Yes, speaking. What can I do for you2、—What is the distance between the new building and your office?—_________________.A. It is near to the bus stopB. It is about 15 kilometersC. It is very close3、Customers won't find store clerks sitting around _________ .A. watching TV or playing cardsB. to watch TV or play cardsC. watching TV or to play cards4、The American idea of customer service is _________ each customer the center of attention.A. madeB. to makeC. make5、Customers often remain _________ to a business that has excellent service even if their prices are high.A. loyalB. loyallyC. loyalty6、What does the customer's complaint say?—_________________.A. He says he will write us a thank-you letterB. He says he hasn't gotten back the monitor for repairsC. He wants to know whether we could give him a discount7、—The client said he had to send a monitor back three times before the problem was solved. Do you have a reason for this?—_________________.A. Well, I wonder whether the recent layoffs are affecting the quality of our customer serviceB. What do you think? But I have no ideaC. That's the client's own problem, I guess8、_________ the situation may be, make sure that you don't leave your customer with an unanswered question.A. WhateverB. WheneverC. However9、If things have _________ , the person you're talking to will want to know the reasons.A. got upB. gone wrongC. turned down10、Looking your customers in the eye shows that we are listening to them and hearing _________ .A. why are they sayingB. how are they sayingC. what they are saying11、—How do you calculate the fee if we ask you to move the office furniture?—_________________.A. We can give you a 10% discountB. Sorry, we are not available these daysC. The cost depends on the floor to move to, the distance between two places and the amount of the furniture to move12、If any of the articles are damaged during move, you may make a _________ for compensation with our company.A. requestB. demand。

国家开放大学《商务英语4》形考任务（单元测试7）参考答案一、选择填空题（每题10分，共5题）1、—Have you ever tried shopping online?—No, never. ____________, especially for clothes and shoes.A. I prefer to actually see and touch what I'm buying before I pay for itB. I prefer not to actually see and touch what I'm buying before I pay for itC. I would rather surf online and I pay for it immediately2、—Amy, do you shop online often?—______________.A. No, I don't think soB. That's a good ideaC. Yes. It's very convenient and the price is often lower than in store3、I couldn't agree more. That's ______ I only do street shopping.A. whetherB. becauseC. why4、Without close quality control, we may _____ fraud, and the e-shop may suddenly go offline, so you can't get a refund.A. accountB. discountC. encounter5、What's more, it's not always so ______ for us to pay online as hackers might steal our user name and password.A. safetyB. safeC. safely6、—Are there any disadvantages to shopping online?—___________. But I think this problem will be solved soon.A. It makes life easyB. It takes some time for the stuff you buy online to arriveC. The stuff you buy online arrives quickly.7、—Some friends say when they get the article, ______________.—That happens. So close quality control is needed to avoid e-shoppers' fraud.A. it's quite different from what they saw on the website advertisementB. it's quite same to what they saw on the website advertisementC. it's easy to lose personal information8、Then your _____will be sold by auction.A. stiffB. staffC. stuff9、Chinese shoppers spent billions online yesterday as they took advantage _____ discounts offered on Singles Day (November 11).A. inB. ofC. with10、An on-line virtual supermarket ______ the real supermarket, which makes it feel so real.A. stimulatesB. simulatesC. simulators11、—________________ , but I still have the feeling that it's not safe enough.—I couldn't agree more. That's why I only do street shopping.A. Paying online is much unsafe than beforeB. Paying online is less safer than beforeC. Paying online is much safer than before12、It's said that some measures have been taken _____ this problem.A. dealing withB. to deal withC. dealt with。

国开04009商务英语1任务5参考答案说明：如果课程题目是随机的,请按CTRL+F在题库中逐一搜索每一道题的答案题目1：—Oh. But why didn't he just own up and tell someone？-: He was too scared that he would be fired，I suppose.；You should have told him that earlier.; So be careful with our job.标准答案：He was too scared that he would be fired, I suppose.题目2:-I bet that Mike wished you had told him that earlier。

—: We should also find what the customers think。

；So be careful with our job.；Well, Mike isn’t a foo l，he won’t do that again。

标准答案：Well, Mike isn’t a fool, he won’t do that again。

题目3：-Hello，David! I haven’t heard from you for a long time。

How have you been recently？-: Not bad，thank you.；That’s ok.；Long time no see。

标准答案：Not bad, thank you.题目4：We are entitled to cancel it if you fail to the contract。

：honor；sign; draw up标准答案：honor题目5： improve your service，you need to make market surveys so as to know what your customers are thinking and demanding。

uanli一、选择填空题（每题10分，共5题）—Okay, what is the decision?—As you know, we have been a privately held, family-owned company for over 120 years,_____________.选择一项：A. and I think it definitely has a bright futureB. but it may be time to consider some major changesC. but the company faces tough competition解析：本题考核“提出建议”的交际用语。

第一说话人询问对方做出怎样的决定，回答者答语的前半句话表明公司的状况，答语的后半句话给出的应是具体的决定，即回答者的建议，只有选项B是针对第一说话人的问题进行回答，“但是可能是该考虑一些重大变化的时候了”，所以答案是B。

正确答案是：but it may be time to consider some major changes—But then we'll have to accept a Board of Directors chosen by our stockholders. Wouldn't that limit us in many ways?—Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .选择一项：A. from being a big firm to being one of the medium-tier playersB. from being a medium-tier firm to being one of the big playersC. from being a medium-tier firm to being one of the small players解析：本题考核“说服某人”的交际用语。

一、选择填空题（每题10分，共5题）—Okay, what is the decision?—As you know, we have been a privately held, family-owned company for over 120 years,_____________.选择一项：A. and I think it definitely has a bright futureB. but it may be time to consider some major changesC. but the company faces tough competition解析：本题考核“提出建议”的交际用语。

第一说话人询问对方做出怎样的决定，回答者答语的前半句话表明公司的状况，答语的后半句话给出的应是具体的决定，即回答者的建议，只有选项B是针对第一说话人的问题进行回答，“但是可能是该考虑一些重大变化的时候了”，所以答案是B。

正确答案是：but it may be time to consider some major changes—But then we'll have to accept a Board of Directors chosen by our stockholders. Wouldn't that limit us in many ways?—Certainly. But if you consider the massive capital investment that we'll receive, you'll understand that this could take our company —————— .选择一项：A. from being a big firm to being one of the medium-tier playersB. from being a medium-tier firm to being one of the big playersC. from being a medium-tier firm to being one of the small players解析：本题考核“说服某人”的交际用语。

国家开放大学本科《商务英语3》一平台机考真题及答案第二套说明：整理于2024年8月］4日；适用于国家开放大学本科学员一平台期末机考考试；前5个题相同则整套相同。

第一部分.试题原题第一大题、交际用语（单选题）本大题共包含5小题，每小题2分，共计10分。

阅读对话，从A.B、C三个选I页中选择一个能填入空白处的最佳选项。

1.-You are right.How do you analyze our weaknesses?A.I'm afraid we put less emphasis on the overall design.B.I tell you we have been working hard on the overall designC.I have to say that we are excellent in the overall design.2.-D o you mind telling me where you are from?A.Certainly not.Fm from London.B.Sure,I was born in London.C.N ot really,you can do it.3.-.-Yes,certainly.We are a medium firm with about two thousand people in two different plants.A.D o you have total nine departments in your company?B.Could you tell me how your company is actually organized?C.C an you tell me a little more about the four branch offices?4.-.-They refer to the royalties,including patent right,copy right,trademark right,and so on.A.W hat about the tax base?B.H ow about the tax rate?C.W hat are intangible assets?5.-We would like to place an order for some of your C&Z desk units.A.C ertainly,we keep a large supply in stock.B.D elivery dates depend on your location.C.W e recommend payment by letter of credit.第二大题，词汇与结构（单选题）本大题共包含15小题，每小题2分，共计30分。

国开 04009 商英 1 任 6 参考答案明：如果程目是随机的，按CTRL+F 在中逐一搜索每一道的答案目 1：— What if he still doesn't pay up?—: If it's a small amount we write it off as bad debt. For larger sums we⋯;I've got to hurry.;I have already done that.准答案： If it's a small amount we write it off as bad debt. For larger sums we⋯目 2：— The senior managers need the results from last month straight away, so I can’ t stop to talk. I’ ve got to hurry.—: Go slowly.;Stay longer.;Ok, see you later.准答案： Ok, see you later.目 3：— Hello, Sally. What’ s the matter with you? You look worried.—: What shall I do if a customer doesn’ t pay up on the due date?;Yeah, that ’ s true. It requires great attention.;Don ’ t mention it.准答案： What shall I do if a customer doesn’ t pay up on the due date?目 4： He didn ’ t seem to any actions.: make; do; take准答案： take目 5：your check is received within a week we shall have no alternative.:Unless; As; If准答案： Unless目 6：二、理解：下面的，合适的内容将充完整。

国开04009商务英语1任务7参考答案说明：如果课程题目是随机的，请按CTRL+F在题库中逐一搜索每一道题的答案题目1：— How long does the remittance take from New York—: I don’t know for sure. It is quite busy now in our bank.; I’m not sure. It depends on the mode your partner chose.; I’m not sure about that. It is a big city.标准答案：I’m not sure. It depends on the mode your partner chose.题目2：— Can I exchange foreign currency in Bank of China—: No, you can’t. Bank of China is not responsible for exchanging foreign currency.; Yes, you can. Bank of China is an authorized foreign exchange bank. ; No, you can’t. Bank of China is not open on Sundays.标准答案：Yes, you can. Bank of China is an authorized foreign exchange bank.题目3：—— It arrives by mail, I suppose.: How does your remittance come; When will your remittance arrive; From which country does your remittance come标准答案：How does your remittance come题目4：If you want to pay something in another currency, you have to change your money into the other money.: in; back; for标准答案：for题目5：The question we should use this brand name will be decided by our marketing team.: whether; what; which标准答案：whether题目6：二、阅读理解：阅读下面的短文，根据文章内容从A、B、C三个选项中选出一个最佳选项。

1.Is it possible for you to work out the plan tonight?_______ A. I'll do that. B. I think so. C. I'd love to.2.Could you give us a speech on management functions some day this week?____. A. That'a good idea B. No, I already have plans C. I'd love to, but I'm busy this week3.______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information. A. Not only B. Do not only C. Not only do4.______ CEOs spend planning, the more profitable their companies are. A. The more time B. The more C. The less time5.The responsibilities in handbook ______ that managers have to be concerned with efficiency and effectiveness in the work process. A. imply B. indicate C. interrupt6.Nokia lost the smartphone battle because its technology is not as good as that of Apple.F 2. Nokia's middle managers were frank to tell the truth, but the top ones didn't listen to them.F 3. Nokia's top managers were too moody to hear anything good but harsh.T 4. Middle managers in Nokia delivered results more than they promised earlier.F 5. Nokia's top managers should have had better conversation techniques to encourage internal coordination and truth.T7.—How did your meeting go yesterday? — ______actually, it was really frustrating. A. Not so good8.____________________identify the problems that have been occurring?—Well, as you know, the problems we had with Gary caused a lot of friction among the team. Are you able to9.In today's environment, ______ people are often burned out, it's important for employees to have a personal connection with you and the work you believe in. A. where10.Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. A. that11.Who was ______ the meeting？A. chairing12.1. Communication and leadership don't always go hand in hand.回答F 2. The say-do gap happens when people misunderstand their leader's intention.回答F 3. Using technical jargon makes a leader convincing.回答F 4. Communicating sincerely is always the best.回答T 5. Observation is as important as communication when you want to know what people really think.回答T13.— I am sorry for what I have said to you.—_____________A. No problem. C. Don't think any more about it.14.—_____________— I'd like to have this film developed. B. May I help you?15.Team members are ______ as unique people with irreplaceable experiences, points of view, and knowledge to contribute. B. viewed16.The majority of these team challenges ______ anywhere. C. can be delivered17. I like to think ______. I am always the one finding new ways to a situation or challenge. C. outside of the box18.1. Team building event is traditionally related to playing games at resort.回答T 2. The author claims that playing games together is as important as form teams to solve real work issues and to improve real work processes for team building.回答F 3. “Retreat” in the first paragraph means withdrawal of troops after a defeat.回答F 4. Ice breaking motivates team members compete with each other.回答F 5. A good teamwork culture enables individuals make more efforts together.回答T19.—Can I get you a couple of tea?—____________________. A. That's very nice of you20.— Wow! This is a fantastic project! I've never known you're so creative.—__________ C. Thanks for your compliments.21.The leader ______ at creating opportunities to provide rewards, recognition and thanks to his or her staff. C. excels22.Fifty-five per cent of the respondents said that praise and attention from their supervisor would make them feel ______ the company cared about them and theirwell-being. A. as if23.______ the job, employers don't want to hire people who are difficult to get along with. C. Regardless of24.1. A CEO only needs to be passionate and enthusiastic.回答F 2. It is not professional that PayPal CEO blames his employees not to use PayPal or forget PayPal passwords.回答T 3. “A one-sided note” refers to the root of PayPal's problem.回答F 4. When faced with internal problems, good executives find the root of a problem in their executive team first.回答T 5. Good executives need to give feedback immediately when they are listening to the staff.回答F25.— Do you know where I can repair my motorcar? — ____________ B. Around the street corner.26.Why didn't you come to my birthday party yesterday?— ____________ B. Sorry, but my wife had a car accident.27.At a rough ________, we will take another four weeks to finish this plan A. estimate28.Wendy suggests that we ________ tomorrow. B. should go29.Without his assistance, I ________ the research last month. A. would not have completed30.1. Performance management is a very important part of any quality human resource system.回答T 2. The aim of performance management is to punish the unqualified employees.回答F 3. An enterprise can be better placed to meet competitive challenges by providing the education, training and feedback required by employees, for example.回答T 4. Every enterprise can expect high performance from each employee.回答F 5. “Performance management” is also called “performance appraisal”.回答F31.Can I have three days off next week, Mr. Smith?— _____. I can manage without you. B. Of course32. If you don't believe in yourself, no one else will.— _____. Confidence is really important. C. I couldn't agree more33.By the end of the year, the sales plan for the next year______. B. will have been made34.____the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector. A. With35.To build the reservoir（水库），thousands of people have to be______ A. relocated36.1. Jack Welch retired at the age of 65.回答T 2. Jack Welch insisted that each of the businesses should be at least number 3 in their respective area.回答F 3. If the business could not meet Welch's change requirements, its manager had 3choices.回答T 4. The restructuring went before changing the organizational culture and the managerial styles of GE's managers.回答T 5. The Work Out lasted a week.回答F37. The Auto Show in the City Stadium has been canceled.— Oh, no！_____ A. What a pity!38.Have you already paid? What's my share of the bill？— _________. It wasn't very much. C. Don't worry about it39.After days of investigation, the police were ____ reality. B. approaching40.Their economy is export ______. A. oriented41.An agreement was reached on the _____ of mutual respect and mutual interest. C. basis42.What is museum? A museum is a good place to keep old and beautiful things. A museum may be a place to learn about science. A museum can be a place 回答art of Indians or animals. What is inside a museum? Some museums have old cars and airplanes. Many museums have pictures and statues （雕像）. Others have rocks and old bones. One museum even has 回答coal mine inside! Many cities have museums. Some very small 回答have museums, too. Indianapolis has a 回答museum. Children do not have to pay to get in. Children go to the museum often. They like to look at the dinosaur bones. They see a white bear ten feet tall. They go inside an old log cabin （小木屋）. On Saturday, Indianapolis children can 回答talks about animals and trees. They see movies. 1.about 2.a 3.towns 4.children's 5.hear43._____—Actually I prefer working on my own. C. Do you prefer teamwork or working individually?44.It's about a successful businessman's management experience, isn't it?— ______ B. That's right!45.When people are surrounded by ______ communication and encouragement, they can find the courage to try, fail, redo, and try again. B. constant46.please ______ your hand if you have any question at all. A. raise47.We ________ with achievement. B. are obsessed48.This evening I met a friend at a local bar. She brought her laptop 回答 so she could show me some of her latest digital art designs. As we looked through her artwork, the laptop suddenly started making an unhealthy noise, then the screen twinkled on and off and then cut off 回答. And as we both stared at one another surprisingly, the terrible smell of fried computer circuits appeared. I grabbed the laptop off the bar to inspect it and the problem instantly arose itself. The bottom of the laptop was completely wet and empty, spilt water glass rested against the side of her purse just behind where the laptop was sitting. While we were chatting and shifting the laptop's 17 inch screen 回答, we somehow spilt a glass of water that the waiter had inadvertently (无意地) placed behind the screen, which was out of our view. When life throws id some troubles like this, it typically doesn't make any sense to us, and our natural emotional reaction might get extremely 回答 at the top of our lungs. But how does this help our dilemma? Obviously, it doesn't. The smartest and hardest thing we can do in these kinds of situations is to be more tempered in our reaction. You'd be much wiser and more disciplined than scream extremely. You should remember that emotional rage only makes matters worse. And please remember that once it happens, that will give us an opportunity to grow stronger. Every difficult moment in our lives is accompanied by an opportunity for personal growth and 回答. But in order to attain this growth and creativity. We must first learn to control our emotions. We must recognize that difficulties pass like everything in our life. 1.along pletely 3.back and forth 4.upset 5.creativity49. Wow! This is a fantastic project! I've never known you're so creative. —__________ Thanks for your compliments.50.The trip ought not to take more than an hour. — ____________ . It is at least two hours. B. You must be joking51.______ — I'd like to have this film developed May I help you?52.Terribly sorry to interrupt, but may I use your dictionary? — Yes,__________ of course53.Will you go on a picnic with us tomorrow? —_____ I'm afraid I have no idea54.Effective leaders distill complex thoughts and strategies into simple, memorable terms __that__ colleagues and customers can grasp and act upon.55.I believe that I have a lot to contribute __to__ a team environment, and am comfortable in both leadership and player roles.56.She is very adaptive and soon adapted _to___ to the campus life.57.Who should be responsible for the accident? — The boss, not the workers. They just carried out the order _as told __.58._With_the deepening of China's economic reforms, there is greater cooperation and interdependence between the private and the public sector.59.A child's character is greatly influenced by his home __environment__60.I have been very lucky to have had ______ managers during my career so far. A. terrific61.___ on the hilltop, you could enjoy the scenery of the city bathed in the sun. Standing62.If I take the time to talk with my manager at the beginning of a project, we ___can get ___ off to a great start on the same page.63.Linda walked at the head, ________ by her colleagues. A. followed64._Not only do___ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.65.The key __to__ successful implementation is clearly communicating the strategy to the whole company.66.Regular and concrete feedback is important ______ who is not performing up to her potential. when dealing with a worker67.The team creates an environment ______ people are comfortable in communicating, advocating positions, and taking action. C. in which68.Every time I tried to say something, he would ______ to something else. move on69.1. What is necessary in creating innovation culture?回答 B.courage 2. How does 3M create its innovation culture?回答 B. define jobs around innovation. 3. The word prerequisite in “Make it a job prerequisite” means 回答 A. required as a prior condition 4. How does Gillette create its innovation culture?回答C. Recognize innovation in every part of the company. 5. The formation from idea to innovation needs 回答 C. support and cooperation11.1. Confirming reception of the sent messages means 回答C. the messages are correctly understood by right receivers 2. In the famous British Army Commander story, which step probably did NOT go wrong in the communication chain?回答A. Conceiving. 3. What is Chinese whispers?回答 B. A game to pass message around in a whisper. 4. Allocative failure does NOT happen when 回答A. the right information goes to the right place 5. According to the passage, which of the following cases does NOT belong to human failure?回答C. Increasing customer complaints.11.Write about an event based on the following information. You may need the 5Ws and 1H elements.答案：Titanic was launched on 31 May 1911 and sailed on her voyage from Southampton to New York, （via Cherbourg and Queenstown,）on 10 April 1912. With a gross tonnage of 46,328 tons, she was the largest ship afloat;（882 feet long, 92 feet wide, 8 decks rising to the height of an 11-storey building.）Four days and seventeen hours after the voyage began, at 11:40 p.m. on Sunday 14 April, she hit an iceberg and was badly damaged. Two hours and forty minutes later she sank. Of the 2227 passengers and crew, 705 escaped in twenty lifeboats and rafts; including her master, Captain Edward Smith. At dawn on 15 April the Cunard liner Carpathia, having heard the Titanic’s wireless distress ca lls 58 miles away, arrived at the scene and began picking up survivors.— Is it possible for you to work out the plan tonight?—__________A.I'll do that.B.I think so.C.I'd love to.— We could let some of the staff work from home.________________?— That's a good idea.A.Do you have any good ideasB.What do you think of itC.Is there anything elseAT&T found that employees with better planning and decision-making skills were ______ to be promoted into management jobs. A.more likely B.more like C.more unlikelyThe Human Resource Managing Department at Honda is given specific instructions ______ employ the best possible workers. A.how to B.on what to C.on how to______ his anger the employees called him Mr. Thunder, but they loved him.A. Due toB.In spite ofC.Because二、听力理解：听录音，选择最佳答案（共50分）。