毕博-管理咨询工具方法—ReferenceCheckLetter-Chinese

经营业绩问卷–员工反馈Business Performance Questionnaire - Team Member Feedback尊敬的[姓名]如您所知，最近我们聘请了[咨询顾问名称] 来协助筹划[公司名称]未来战略发展的方向。

As you are aware we have recently appointed [Consultants’Name]to assist us in planning the future strategic direction of [Business Name].作为整个过程的一部分，在[CAS日期]，[企业名称]将举行第一次客户咨询会议，届时将邀请一些重要的客户来就我们的业务活动提供意见。

我们认为这是增进客户了解的一个重要步骤，使我们能够达到、甚至超过他们的期望。

As part of this process, on [CAS Date], [Business Name] will be holding its first Client Advisory Session, where valued clients will be invited to provide feedback about our business. We see this as an important step in understanding our customers better so that we can meet and exceed their expectations.作为[企业名称]中非常重要的一员，我们很尊重您的经验和意见。

所以，我们希望得到您对企业的意见反馈，并邀请您参加这两次活动中的第一次活动。

As a valued team member of [Business Name]we also respect your experience and opinions. Therefore we would like to seek your feedback about our business and invite you to participate in the first of two initiatives.我们认为您对公司经营方式的意见和感受是十分重要的。

模块Module: 采购与库存管理Purchasing and Stock Management流程: Process: 库存管理Stock Management系统: System: 如何接收物资How to Receive Goods目标:Objectives:➢确保货物收到后再付款To ensure that the only goods that are paid for are ones that are received程序:Procedure:➢根据与供应商的合同, 所有货物都必须随附发票.In accordance with the supplier agreement an invoice must accompany all deliveries➢确保每种货物必须按照发票分别核对Each stock item must be checked off individually on the invoice➢每种货物的数量都应以单位或重量记数。

如果是以单位记数, 货物的数量必须清点; 如果是以重量记数, 货物必须称重以确认准确无误。

猜测是不准确的。

因为如果错误，将会损失公司的钱。

The quantities of each item will either be shown as number of units or by weight. If itis in number of units, the quantity delivered must be counted. If the quantity is inweight then the delivery must be weighed to ensure that it is correct. Guesses areinadequate as if they are incorrect it will cost the business money.➢一旦确认已货物的数量，发票上的每种货物就应该按付款的数量勾显出来。

第一部份：职责评估SECTION 1: ROLE EVALUATION本部份问卷旨在使顾问公司了解您的工作职责与内容。

请尽量详细地回答每一个问题，特别是您在工作中所遇到的问题，以及您对解决这些问题的建议。

请不要局限于本问卷中每个问卷所预留的篇幅，如果不够，您可以填写在空白纸张上，然后附在本问卷的后面。

The following questions are designed to provide us with an overview of your role in the business. Please provide as much information as possible particularly when detaining your frustrations with the business and ideas for overcoming those frustrations. Please do not limit yourself to the space provided. If you require more space, attach another sheet of paper.请坦率、诚实地回答本问卷中的问题。

您的所有回答都将视为机密，不会被泄露给任何第三方。

Please be open and honest. All responses will be kept confidential.姓名Your name职位Your position in the business进入本公司工作时间How long have you worked for the business?工作汇报关系Who do you report to?是否有下属向你汇报工作？如果有，请详细说明Does anyone report to you? If yes, please provide details below_____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________ _____________________________________________________________________________________________1.简要介绍您的工作性质与作用Briefly describe the nature of your role______________________________________________________________________________________________ ______________________________________________________________________________________________ ______________________________________________________________________________________________ ______________________________________________________________________________________________ ______________________________________________________________________________________________2.请说明您的主要职责What are your main areas of responsibility?1._________________________________________________________________________________________2._________________________________________________________________________________________3._________________________________________________________________________________________4._________________________________________________________________________________________5._________________________________________________________________________________________3.请在下表中提供以下方面的信息：In the table below please provide details of the following:✍您所从事工作的主要职能作用;The core functions of your job;✍在完成各项工作职责时所遇到的困难与障碍The frustrations or obstacles you face in performing each of these functions; and ✍解决这些困难与障碍的建议Recommendations to solve your frustrations or obstacles.4.请列出在工作中您所遇到的三项最主要的困难What are your 3 key frustrations?1._________________________________________________________________________________________2._________________________________________________________________________________________3._________________________________________________________________________________________5.请列出在工作中，您最喜欢的三件事是什么？What 3 things do you like most about your job?1._________________________________________________________________________________________2._________________________________________________________________________________________3._________________________________________________________________________________________第二部份：客户服务、系统与文化SECTION 2: CUSTOMER SERVICE, SYSTEMS AND CULTURE本部份由四个方面组成：总体客户关注程度、系统与程序、文化与管理、产品/服务与市场。

第七章—提高成效Chapter 7 – Improving Results创建并执行新的行动计划Creating and Implementing a New Action Plan环境管理系统应被视为一个动态的过程。

其精髓在于持续改进这一概念。

通过不断评估环境管理系统在环保目的、目标和政策上的表现，就能找到机会对其做出进一步的改善。

随着公司的变化和成长，环保的复杂性和所需条件对公司环境管理系统影响也相应增加。

The EMS should be viewed as a dynamic process. The concept of continual improvement is the essence of the EMS. By continually reviewing the EMS environmental performance against its environmental objectives, targets and policies, opportunities for further improvement can be identified. As the companies change and grow, so do the environmentalcomplexities and conditions as they affect the company’s EMS.评估小组会把评估中的发现和建议提交高级管理层、环境工作小组和行动小组。

这些团体共同回顾评估结果，集思广益来修改行动计划，以确保维持环境管理系统适当、适量、有效地执行。

通过这种方式，公司创建了持续的循环式的改进模式。

The assessment team will present their appraisal findings and recommendations to top management, the environmental task group and the action team. Together, these groups review the results of the assessment and collect ideas and suggestions for a revised action plan, which ensures the continuing suitability, adequacy and effectiveness of the EMS implementation. In this way, the company creates a loop of continuous improvement.持续改进过程中的要点Elements of the Continual Improvement Process∙确定改善环境管理系统的时机，以期能取得更好的环保业绩∙Identify opportunities for improving the environmental management system, which will lead to improved environmental performance∙确定不谐调与不足的原因所在∙Determine the cause or causes of nonconformance or deficiencies∙改良并实施计划，以纠正和防止以上已被确认原因的发生∙Develop and implement plans for corrective and preventive action to address causes as identified∙检验纠正和防止措施是否有效∙Verify the effectiveness of the corrective and preventive actions∙有序地记录改进过程中的所有变化∙Document any changes in procedures from the process improvement∙对比工作目的和工作目标∙Make comparisons to objectives and targets在回顾了评估小组的发现和征集了全体员工的意见之后，环境工作小组应拟订新的行动计划。