ToowellS50综合业务处理平台2010_12
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存储HCIP试题与参考答案一、单选题(共38题,每题1分,共38分)1.同事为客户定制双活容灾方案,客户已经有套第三方存储系统,计划新购置一套OceanStor5300V3,把这两套设备分别放置到两个数据中心实施双活容灾,该方案:A、可行,存储设备满自足双活容灾方案要求。
B、不可行,双活容灾方案需要至少两套OceanStorV3存储。
C、不可行,双活容灾方案只支持华为存储,不支持第三方存储。
正确答案:B2.某客户初始备份容量为1T,平均每天数据增量10G,备份策略是每周做一次全备,周二到周日每天一次差异增备,全备和增备数据的保存周期均为4周,在不考虑重删,冗余比,复制等的情况下所需的后端容量应该不少于哪个值?A、4940GB.B、4280GB.C、5940GB.D、5280GB.正确答案:C3.华为分布式存情块服务的压缩功能,哪个选项描述是正确的A、压缩引擎采用三种不同压缩算法组合运行B、在同一个存储池只能选择一个压缩算法C、存储池压缩算法的修改会影响已经压缩的数据D、同一个存储池可以选择多种压缩算法,提高压缩速度和比例正确答案:D4.关于源端重删,以下描述不正确的是哪一项?A、当数据从源端传输到目标端的过程中,在源端先对被传输的数据块进行哈希比对并去重。
B、占用源端资源进行去重处理。
C、只需要将新数据块的数据传输到目标端,无需传输老数据块相关的信息D、相比目标端重删可节约传输带宽。
正确答案:C5.华为UltaPath提供多种负载均衡算法,会根据每个io请求的块大小计算出总体负载数据量,然后进行负载均和的算法是以下哪种算法?A、least-blockB、round-robinC、least-into正确答案:A6.下面哪项属于oceanstor18000存储系列产品RAID2.0+技术支持的自动负载均衡技术?A、smartmotionB、smarttierC、smartqosD、smartpartition正确答案:A7.华为本地高可用方案中,如果采用HyperMirror特性,那么还必须使用哪种特性才能对异构存储整列创建镜像。
Easy-MSAP系列光同步多业务接入平台MSAP网管软件用户手册(V1.6)北京亿兆未来宽带网络技术有限公司版权声明:版权所有,保留一切权力。
非经本公司书面授权,任何单位、组织或个人不得擅自摘抄、复制本书部分或全部,并不得以任何形式传播文档说明本用户手册根据中华人民共和国通信行业标准,并结合本公司MSAP和MST-LCD+系列设备实际情况编写,为MSAP和MST-LCD+设备使用者提供参考。
时间版本说明2008年3月10日V1.0 本用户手册发布目录一、概述 (4)1.1特点 (4)1.2系统要求 (4)二.功能介绍 (5)2.1配置管理 (5)2.2告警管理 (5)2.3性能管理 (6)2.4维护管理 (6)2.5网管与设备的连接 (6)三.基本操作 (6)3.1登录 (6)3.2网管主界面 (7)3.2.1界面组成 (7)3.2.2 语言选择 (8)3.2.3 新建文件 (9)3.2.4保存文件 (11)3.2.5读取文件 (12)3.3网管子窗口 (13)3.4I P地址的设置 (16)3.5配置数据管理 (17)3.6 系统时钟设定 (19)3.7网管通道的建立 (20)3.8告警功能管理 (22)四.业务板卡设置 (25)4.1主板参数设置 (25)4.2光卡参数设置 (32)4.2.1光群路卡(适用于ESDH系列设备) (32)4.2E1参数设置(适用于ESDH、MST-LCD+系列设备) (35)4.4以太参数设置 (38)4.5 V.35参数设置(适用于ESDH、MST-LCD系列设备) (46)五.应用举例 (49)5.1业务要求 (49)5.2工程准备 (49)5.3工程开通 (51)一、概述EZWELL NMS网管软件是本公司针对ESDH和MST-LCD+系列设备所设计的网管软件,其管理功能强大,包括配置管理、告警管理、性能管理、维护管理和安全管理等。
通过F接口(支持SNMP协议)可与电信管理网连接,以实现对整个网络系统局、远端设备的管理控制。
BL 983320-10.0 to 199.9 µS/cm 0.1 µS/cm±2% f.s.BL 983329-10.0 to 1999 ppm 1 ppm ±2% f.s.BL 983315-10.0 to 199.9 ppm 0.1 ppm HI 98127pH-2.0 to 16.00.1 pH ±0.1 pH pH AutomaticA TCHI 98311EC 0 to 3999 μS/cm TDS 0 to 2000 ppm 1 μS/CM EC 1 PPM TDS ±2% F.S. EC/TDSA TCHI 98121pH -2.00 to 16.00ORP ±1000 mV 0.01 pH 1 mV ORP ±0.05 pH ±2 mV ORP pH AutomaticA TCHI 98129pH 0 to 14.00EC 0 to 3999 uS/cm TDS 0 to 2000 ppm0.01 pH 1 μS/cm EC 1 ppm TDS ±0.05 pH ±2% F.S. EC/TDS pH AutomaticA TC HI 98130pH 0 to 14.00EC 0 to 20.00 mS/cm TDS 0.00 to 10.00 ppt0.01 pH 0.01 mS/cm EC 0.01 ppt TDS ±0.05 pH ±2% F.S. EC/TDS pH AutomaticA TCWaterProof Handheld TestersGood Water Warehouse Inc.Supplying The WorldWater Treatment Systems & ComponentsOver 25,000 Water Products from Over 120 Manufacturers at Outstanding ValuesSingle Source Supplier For All oF Your Water Treatment NeedsGood Water Warehouse Inc.1700 E. Walnut Ave.Fullerton CA 92831PHONE: 714-441-2893TOLL FREE: 800-749-0252FAX: 714-441-0525TOLL FREE FAX: 800-749-0331****************************Range Accuracy CalibrationResolution Pricing Good Through July 31st, 2007Visit us at the AWWA Show in Toronto June 24th to 27th booth 600-604Free Probe with AllBL EC/TDS mini controller ordersP erfect S olution for W ater a nalySiS and c ontrolFREE PROBE#HI7634-00EC/TDSTDSEC TDSBL 983315-10.0 to 199.9 ppm0.1 ppm ±2% f.s.BL 983320-10.0 to 199.9 µS/cm0.1 µS/cm ±2% f.s.BL 983329-10.0 to 1999 ppm1 ppm ±2% f.s.($30.00 value)CALL FOR PRICINGL o w e s t Pr i c e Grade: IonPlus™ CA-10Appearance: Light brown spherical beads Description:divinylbenzene strong acid cation resin in bead form. Specially developed to eliminate taste and odor and provide excellent stability. It is primarily used for softening water in municipal and industrial water treatment.(1-39 bags) (1 pallet) (2 pallets) 40 bags 80 bagsION EXCHANGE RESINStrong Acid CationIntroducing NSF CertifiedFDA Regulation: Carbochem® CA-10 is in compliancewith FDA regulation paragraph 173.25BYCARBOCHEM INC.Pricing Good Through July 31st, 2007Water Softeners & Media Filters14” to 63” Tank SizeSingleTwin Alternating or ParallelTriplex QuadC ommerCial F il tration F il tration Packing:L o w e s t P r i c e Call For System Configurationsand PricingCALL FOR PRICING®L engthL ength L ength L engthL engthD iameter(e nD P ort S tyLe )14”1+21”1+40”1+2Element80”1+3Element120”1+2.5”(400 PSI) RO2511RO2512RO2513RO2514RO2515(600 PSI) RO2516RO2517RO2518RO2519RO2520(1000 PSI) RO2531RO2532RO2525RO2526RO2527 4”(400 PSI) RO4039RO4040RO4031RO4033RO4034(600 PSI) RO4099RO4100RO4091RO4092RO4093(1000 PSI) RO4129RO4130RO4121RO4122RO4123C ommerCial m embranesm embrane P ressure V esselsF iberglass P ressure V esselsTap Water 2.5x401206729TW30-2540RE2540-TE 4x211206750TW30-4021-DRY RE4021-TE 4x401206774TW30-4040-DRY RE4040-TE *Brackish Water 2.5x401206727BW30-25404x401206761BW30-4040RE4040-BE 8x401206784BW30-400RE8040-BE Low Energy 2.5x401206802XLE-2540RE2540-TL 4x211206812XLE-4021RE4021-TL 4x401206816XLE-4040RE4040-TL2.5X40PV-2540 MH-2540SS.C 4X21PV-4021NS MH-4021SS.C 4X40PV-4040NS MH-4040SS.C 4X80PV-4080NSMH-4080SS.CSTAINLESS STEEL (CHINA)PVC (USA)Part#Part#Part#1+1+1+Pricing Good Through July 31st, 2007Pricing Good Through July 31st, 2007Pricing Good Through July 31st, 2007FULL LINE STOCKING DISTRIBUTOR - CALL FOR SIZES AND MODELS NOT LISTEDFILMTEC ™M e M b r a n e sCall For Other Sizes/Pressure Ratings And Side Port Style.Custom Configurations Available.Made in U.S.AGet Additional Discounts When You Order Pressure Vessels And Membranes TogetherHighest QualityCALL FOR PRICINGMotors & Adapters Sold SeparatelySeries 2 Case QTY - 12115/140 GPH BrassSeries 3 Case QTY - 12115/140 GPH S.S.Series 4 Case QTY - 9100/330 GPH BrassSeries 5 Case QTY - 9100/330 GPH S.S.Series 6 Case QTY - 1300/660 GPH S.S.SPV Platinum Certified Series w/ICE BallastDescription Part # 1+3.5 GPM SPV3.58 GPM SPV812 GPM SPV1215 GPM SPV1520 GPMSPV20* SQ SeriesDescription Part # 1+5 GPM S5Q-PA 8 GPM S8Q-PA 12 GPM S12Q-PA 24 GPMS24Q* 220V Same PriceProcon Products manufacture six different styles of pumps with flow rates ranging from 15 to 660 gallons per hour. Available in brass or stainless steel configurationPricing Good Through July 31st, 2007CALL FOR PRICINGCALL FOR PRICING0 / "OX .ORTH 0ALM "EACH &,4OLL FREE ,OCAL &AX % MAIL SALES HARMSCO COM, - "Á4IRED OF LISTENING TO hSCIENTISTSv WITH THEIR EXOTIC SOLUTIONS TO YOUR WATER CHALLENGES ONLY TO lND THAT THEIR SOLUTIONS ONLY WORK IN THE LABORATORY (ARMSCO ¤ HAS BEEN QUIETLY PROVIDING SOLUTIONSIN THE 2EAL 7ORLD FOR OVER YEARS (ARMSCO ¤ PRODUCTS MAY NOT BE mASHY AND EXOTIC BUT TO THOSE WHO HAVE BEEN RELIABLY USING THEM FOR HALF A CENTURY 4(%9 !2% 2%!, 7/2,$ "%!54)&5, WWW HARMSCO COM ,i> Ê7 À `Ê7>ÌiÀÒ(URRICANE 3WING "OLT 3ERIES(52 X &, v mANGE v v FT v LBS (52 X &,v mANGE v v FTv LBS (52 X &, v mANGE v v FT vLBS(52 X &,v mANGEvvFTv LBS-ODEL-AX &LOW 2ATE'0--AX &LOW 2ATE,0--AX &LOW 2ATE- (2-EDIA 3Q &T0IPE 3IZE ) / .04$RAIN 3IZE .04&ILTER (EIGHT&LOOR 3PACE&OOTPRINT 3ERVICE (EIGHT 3HIPPING 7EIGHTÕÀÀ V> i ÒÊ Õà }ÃÊÕÃiÊ i Õ iÊ >À ÃV ÁÊ ÕÀÀ V> i ÒÊ >ÀÌÀ `}ià .OTE ,OWER mOW RATES AND PRESSURES RESULT IN LONGER CARTRIDGE LIFE $ESIGNING TO OF MAXIMUM mOW WILL INCREASE OVERALL PERFORMANCE➧ &OUR SIZES FOR GREATER MEDIA SURFACE AREA AND SQ FT➧ %XTENSIVE CHOICE OF MICRON RATINGS ANDMEDIA INCLUDING CARBON BLOCK ➧ / RING HOUSING SEAL SWING BOLT CLOSURE ➧ 3TANDPIPES STAINLESS STEEL ➧ 0RESSURE 5P TO PSI MAX ➧ 4EMPERATURE 5P TO &➧ )NLET /UTLET mANGED CONNECTIONS 1,ÊÎÝ£Çä 1,ÊxÝ£Çä 1,ʣݣÇä "ASED ON 'ENUINE (ARMSCO ¤ (URRICANE 3EDIMENT #ARTRIDGES SEE REVERSE SIDE➧ #OMBINATION CYCLONE SEPARATOR AND CARTRIDGE lLTER IN A SINGLE COMPACT DESIGN ➧ "UILT TO !3-% DESIGN STANDARDS0 / "OX .ORTH 0ALM "EACH &,s 4OLL FREE s &AX s % MAIL SALES HARMSCO COM(ARMSCO ¤&ILTRATION 0RODUCTS BENEFITSNo sump disassemblyLightweight, Chemically Resistant Uses Cartridges or Bags No Fluid By-passEasy Access for Manual Cleaning or In-Place Flushing Meets Certification RequirementsWhole House/Commercial ApplicationsFEATURESFilter Elements Top Loaded Polypropylene Construction Convertible Positive Sealing Clean Wall Design FDA, NSF and CE Mark High Flow Rates (50+ GPM)Features:• Patented Upflow Design • Low carbon stainless steel housing construction • “Swing Bolt” closure system • Stainless steel standpipe (standard) • Four sizes for greater media surface area - 170,510, 850 and 1,360 sq. ft. • Extensive choice of micron ratings and media, including carbon block • Combination cyclone separator and cartridge filterin a single compact designSpecifications:• O-ring, housing seal, swing-bolt closure • Standpipes - stainless steel • Inlet/Outlet - flanged connections• Built to ASME design standards • Pressure - Up to 200 psi max.• Temperature - Up to 140 ºF HOUSINGS TAKE HC-170 FILTERSCall For PricingHUR1X170FL $ HUR3X170FL $ HUR5X170FL $ HUR8X170FL $Pricing Good Through July 31st, 2007The XL234 vessel is rated up to 85 psi at 110°F.Features Include:• Sturdy vessel construction—glass-filled polypropylene with UV inhibitors make this vessel extremely durable and compatible with a broad range of chemicals.• Quick-and-easy lid requires no tools for opening and closing. • Highly corrosion and rust resistant.• Modular filter design allows for a variety of inlet/outletconfigurations (specified with order).• Stands upright on molded legs for easy installation. • Available with either 2” NPT or 3” flange connections— 2”NPT — 2”NPT— 3”Flange,Style 2 Standard—(side in,bottom out)A New Choice in Polypropylene Filters forSIMPLICITY , SAFETY & SERVICE LIFEYou’ll save time and money, improve filtration quality and no tools required!As a bag system:• Bag vessel is nonmetallic externallywith 316 stainless steel basket.• Filter bag has 20% more surface areathan standard #2 bag for longer life andflow rates of up to 160 GPM.• EZLoc patented filter ring hermetically sealsfilter to prevent bypass.Variety of bag materials available including:— Polypropylene Felt (PONG)— Polypropylene Monofilament (PMO)— Polypropylene Micron Fiber (POMF)As a cartridge system:• Cartridge carrier is 100% nonmetallic and holds seven 20”, 30” or 40” filter cartridges (2.5”OD) to use with: — Double Open End — Single Open End 222 w/Bayonet • 7 filter cartridges increase filter element surface area for a flow rate of up to 140 GPM • Can use standard (Vorex®) or absolute rated (Vorex® HP) cartridges.Bag Housings20” Cartridge Housingsbags / filters sold separately Call For Sizing help and PricingCALL FORPRICING CALL FOR PRICING5+ Case1+ CaseOTHER SPECIALTY FILTERS AVAILABLE... ALSO AVAILABLE IN (2.5” X 10”) (2.5” X 20”) - Call For PricingMBB Large Diameter Filters combine innovative depth filter technology, and quality to provide excellent filtration value in residential and light commercial applications.10” BB - 10/Case1 Case 10+ Case3015155 MBB7525 DUAL GRADE POLY 3015157 MBB5005 DUAL GRADE POLY 3015159 MBB2501 DUAL GRADE POLY 20” BB - 5/Case1 Case10+ Case3015156 MBB7525 DUAL GRADE POLY 3015158 MBB5005 DUAL GRADE POLY 3015160MBB2501 DUAL GRADE POLYPart#Description1 Case 150233 1" W/PR150234 1" WO/PR 150235 1.5" W/PR 1502361.5" WO/PR20"BB HousingsPart#Description1 Case 155305-43 S1-20BB Pleated Cel. 20mic155358-43 DGD-5005 Dual Grade 50/05 mic 155312-43 CBC-20BB Carbon Briquette 155249-43 GAC20-BB Granular Act. Carbon20"BB FiltersBig Blue ®Filters & Housings GACCBC6646QTYPerCase4444QTYPerCase10"BB Filters (8/Case)20"BB Filters (4/Case)PECIALTY FILTERSSAF-10-1046-BB 10”BB GAC CARTRIDGEAF-10-2015-BB 10” 5 LB KDF/GAC CARTRIDGE AF-10-3003-BB 10”BB SOFTENING CARTRIDGE AF-10-3231-BB 10” BB 100% CALCITE CARTRIDGE AF-10-3314-BB 10”BB ALL PHOSPHATE (4 LBS)AF-10-3335-BB 10”BB GAC/PHOSPHATE CARTRIDGE AF-10-3610-BB10” BB NITRATE SELECTIVE FIL TERAF-20-1046-BB 20”BB GAC CARTRIDGEAF-20-2015-BB 20”BB 5 LB KDF/GAC CARTRIDGE AF-20-3231-BB 20” BB 100% CALCITE CARTRIDGE AF-20-3318-BB 20”BB ALL PHOSPHATE (8LBS) 10gpm AF-20-3350-BB 20”BB GAC/PHOSPHATE (5LB) CART AF-20-3610-BB20” BB NITRATE SELECTIVE FIL TER5+ Case1+ CaseIntroducingPricing Good ThroughJuly 31st, 2007Pricing Good Through July 31st, 2007MBB Large Diameter FiltersCALL FOR PRICINGCALL FOR PRICINGCALL FOR PRICINGNSF (F-4 _ _ _)DescriptionPart # 1+50+50 PSI FILTAMATE 1/4” FQC FMP50PSI 60 PSI FILTAMATE 1/4” FQC FMP60PSI 85 PSI FILTAMATE 1/4” FQCFMP85PSI25-911-100 (100 PSI/kPa) 25-911-160 (160 PSI/kPa) 25-911-300 (300 PSI/kPa) mounting clamps sold separately PMC-2.5-900 (Mounting Clamp)Description Part #1/2" 120V 985A-3051/2" 220V 985A-315 3/4" 120V 953A-305 3/4" 220V 953A-3151" 120V 954A-3051" 220V954A-315• 250 PSI Rated • Up to 9 GPMAll ECI Products on Special ECI Solinoidsa ny QTy(F-5 _ _ _)DescriptionPart #0.2 - 2 GPM: 1/2" FPT F-40376LN-8 0.5 - 5 GPM: 1/2" FPTF-40500LN-8 0.5 - 5 GPM: 1/2" MPT:PM F-45500LHNE-8 0.5 - 5 GPM: 1/2" MPT:PMF-55500L 0.5 - 5 GPM: 1/2" MPT:ADJ,V:PM F-55500LA 1-10 GPM: 3/4" MPT:PMF-55750LBlue-White FlowmetersAvailable in In-Line and Panel Mount• 2.5” Diameter/Back mount• Stainless steel with brass internals • Dual read out - PSI/kPaPart#Description PriceLiquid FiLLed GauGesWhole House Leak ControllerProtect Against Water Damage Pricing Good ThroughJuly 31st, 2007Pricing Good ThroughJuly 31st, 2007RE-ENGINEERED FORUNMATCHED RELIABILITYAquaGate - Now with programmableservice reminder. Program your Leak Controller to alert customers about their next filter change.#LCS14 1/4”#LCS38 3/8”Upon sensing moisture, Leak Controller will engage the shut-off valve and sound an alarm. By preventing continuous water flow, mold and property damage, restricted and user liability is reduced.Leak Controller II - Now with programmableservice reminder. Program your Leak Controller to alert customers about their next filter change.#C100Great for:• Water Softeners • Hot Water Heaters • Restaurants • Convenience Stores • Commercial RO Systems • Water StoresAnd More...Great for:• Filter Systems• Reverse Osmosis Systems • Ice Makers• Coffee Machines • Beverage MachinesAQUAGATELEAK CONTROLLERNew 1”Shut Off ValveCALL FOR PRICINGCALL FOR PRICINGNEWNEWNEWNEWNEWNEWNEWNEWW ireLeSS L oW S aLt a Larm S yStemPut an end to hard water!1+10+• Increase revenue/decrease unnecessary service calls • Increase revenue/decrease unnecessary S ave t ime - m ake m oney1+10+Part #SG-R/F-01Part #SD-110V-US SD-220V-EC Description110V US Cord220V Euro Cord• Works with all brine tanks• Battery operated w/wireless alarm • Visual Alarm • Mechanical Sensor• Remote has a magnetic strip designed to be placed on refrigerator for all to see alarmservice calls• Works with all brine tanks • Audio/visual alarm• Adjustable alarm level• Optical sensor• 115V or 220v options (plug in)Pricing Good Through July 31st, 2007Pricing Good Through July 31st, 2007a PPLicationS :PlumbingP.O.E. Systems Water Softeners Commercial ROCut install time by over 30%Made in U.S.ACall For Free Sample & CatalogPartial Listing ShownCall for Other Sizes and ConfigurationsQuick Connect Fittings• ANSI/NSF 61, ANSI/NSF-14 Uniform Plumbing Code • CSA, ISO 9001, ASTM, FDA Approved Materials • 0-250 PSI Pressure RatingANGLE STOP VALVESNEWPART #PRICE CASE QTY 3561-0604 3/8” comp 3/8” comp 1/4” QC 60+3561-0606 3/8” comp 3/8” comp 3/8” QC60+MALE CONNECTORMALE ELBOWSTACKABLE TEEREDUCING STACKABLE TEEREDUCING TEESTACKABLE ELBOWUNION CONNECTORUNION TEEUNION ELBOWSTACKABLE BRANCH TEEPART # TUBE SIZE PRICE CASE QTY 3534-10 1/2” CTS 50+PART # TUBE SIZE TUBE SIZE PRICE CASE QTY 3501-0808 3/8” CTS 1/2” NPT 120+3501-1008 1/2” CTS 1/2” NPT 150+3501-1012 1/2” CTS 3/4” NPT 100+3501-1412 3/4” CTS 3/4” NPT 40+3501-18161” CTS1” NPT20+PART # TUBE SIZE PRICE CASE QTY 3517-08 3/8” CTS 100+3517-10 1/2” CTS 80+3517-14 3/4” CTS 40+3517-181” CTS 20+PART # TUBE SIZE TUBE SIZE PRICE CASE QTY3519-1008 1/2” CTS 1/2” NPT100+3519-1816 1” CTS 1” NPT 30+PART # TUBE SIZE TUBE SIZE PRICE CASE QTY 3524-1004 1/2” CTS 1/4” O.D. 50+3524-1410 3/4” CTS 1/2” CTS 30+3524R-18141” CTS3/4” O.D.15+PART # TUBE SIZE PRICE CASE QTY 3518-08 3/8” CTS 120+3518-10 1/2” CTS 100+3518-14 3/4” CTS 50+3518-181” CTS25+PART # TUBE SIZE PRICE CASE QTY 3515-08 3/8” CTS 100+3515-10 1/2” CTS 90+3515-14 3/4” CTS 24+3515-181” CTS20+PART #TUBE SIZE PRICE CASE QTY 3533-08 3/8” CTS 80+3533-10 1/2” CTS 50+3533-14 3/4” CTS 50+3533-181” CTS25+PART # TUBE SIZE TUBE SIZE PRICE CASE QTY3533-1004 1/2” CTS 1/4” O.D.50+PART # TUBE SIZE PRICE CASE QTY 3523-08 3/8” CTS 80+3523-10 1/2” CTS 50+3523-14 3/4” CTS 20+3523-181” CTS15+3/8"- 1”FittingsCALL FOR PRICINGCALL FOR PRICING。
| USA: 1-800-888-8458 | Europe: +31 (0)33-45 45 600 | China: 400-120-3051 | English, Español, Français, Deutsch, Nederlands, Italiano, Svenska, 日本語, 汉语User's GuideEnglishFor the latest User Installation Guide please visit: 17 mmTools NeededFeatures & Specifi cations1Combo Arm Extendersolution for loose fasteners on a routine basis. If desired, apply a light duty thread locking adhesive to fasteners before installation to prevent back-out.Mounting Height for Ergonomic WorkstationThis mounting height is a recommendation for an ergonomic workstation that accommodates user heights of 5’3”-5’9” (160-175cm).If user heights are diff erent than this, you should change mounting height to accommodate user heights. (Change mounting height one inch for every one inch diff erence in user heights).Mounting height assumes there is a 6” (152 mm) distance between the center of your monitor mounting holes and the top of the screen. If your distance is smaller, you should increase mounting height accordingly, if your distance is larger, you should decrease your mounting height ac-cordingly.Determine mounting location:Front view with arm pushed back against the wall.Top view showing range of motion when pulled out from the wall.45 Array6© 2015 Ergotron, Inc. All rights reserved. | USA: 1-800-888-8458 | Europe: +31 (0)33-45 45 600 | China: 400-120-3051 |Japan:*************************For local customer care phone numbers visit: For Service visit: For Warranty visit: /warranty Learn more about ergonomic computer use at: /ergonomics。
| USA: 1-800-888-8458 | Europe: +31 (0)33-45 45 600 | China: 400-120-3051 | Japan:*************************English, Español, Français, Deutsch, Nederlands, Italiano, Svenska, 日本語, 汉语WorkFit B, HD™User's GuideEnglishFor the latest User Installation Guide please visit: 826-901-00WARNINGIMPACT HAZARDFailure to heed this warning may result in serious personal injury or property damage!For More information and instructions visit or contact Ergotron Customer Care at 1-800-888-8458.Minimize Lift Strength BEFORE:- Removing Mounted EquipmentandInsert 4 Stop Screws BEFORE:- Shipping or Storing (i.e. when Desk is not upright).To Minimize Lift Strength Refer to installation manual for instructions onhow to minimize lift strength.To Insert 4 Stop ScrewsRefer to installation manual for instructions oninstalling stop screws.Refer to Appendi x A at the end of this manua l Refer to Appendi x B at the end of this manua lT hese s y m b o l s a l ert users of a safet y condition that demands attention. All users shou l d b e a bl e to recognize and understand the signi fi cance of the fo l -l owing Safet y H azards if encountered on the product or within the documentation. Chi l dren who are not a bl e to recognize and respond appropriate ly to Safet y Al erts shou l d not use this product without adu l t supervision !H a z ard S ym b o l s R e v iewS a f e t yW AR N I NG! Stop screws are pre-installed in this product to secure it in the compressed position during shipping and installation. DO NOT REMOVE THESE SCREWS UNTIL INSTRUCTED TO DO SO IN THESE INSTRUCTIONS. Make sure these screws are in place before starting installation. Failure to follow these instructions may cause lift engine to expand rapidly and may result in equipment damage and or personal injury. If any of the 4 stop screws are not installed in these locations, contact customer care before continuing with installation.S y nc Rod and Cross b arsImportant! You will need to adjust this product after installation is complete. Make sure all your equipment is properly installed on the product before attempting adjustments. This product should move smoothly and easily through the full range of motion and stay where you set it. If movements are too easy or diffi cult or if product does not stay in desired positions, follow the adjustment instructions to create smooth and easy movements. Depending on your product and the adjustment, it may take many turns to notice a diff erence. Any time equipment is added or removed from this product, resulting in a change in the weight of the mounted load, you should repeat these adjustment steps to ensure safe and optimum operation.Features & Specifi cations12, Ø 0.19” (4.8mm)6, Ø 0.081” (2mm)C omponen t sT oo l s N eeded1P l ace the worksurface on a c l ean fl oor with the top side facing down . Center Temp l ate Side -to -Side on worksurface .A l ign R E AR Edge of W orksurface X distance from the b ack of the Base Brackets .See ta bl e for va l ue of X b ased on the depth of y our worksurface .R emove Temp l ate.A ttach one end of the s y nc rod to the right l eg as i ll ustrated. Make sure theb rake ca bl es don’t l oop around the s y nc rod. See W arning, right.Front Edge of W orksurface S y nc Rod and Cross b ars9x785U se a Phi ll ips screwdriver to insert themm screws into the two cross b ars connectingand right l egs. Make sure the b rake ca bl esl oop around the cross b ars.Tighten the screws s l ight ly one at a timeand repeat to ensure that the tensionon ever y screw is e q ua l.Set the l eft l eg (withouthand b rake) upright on theworksurface.A ttach the l eft end of thes y nc rod to the l eft l eg.U se a Phi ll ips screwdriver to tightendown the screws attaching the l egs tothe worksurface.N OTE:Do not overtighten screws.overtightening screws may result in strippingthe holes and may cause the installation to beunsafe.N OTE:screws may result in stripping the holes and maycause the installation to be unsafe.S e t-up St eps12Set the desk upright onto its l egs .C A U T I O N!L I FT H A Z ARD !Two persons are required for this step. Failure to follow this warning may result in equipment damage and or personal injury.A d j ust the riser on each l eg and check with a l eve l to make sure the work surface is even .S e t-up St eps1412R emove the 4 b rake stop screws b efore insta ll ing e q uipment .R emove the 2 stop screws from the l egs then the 2 stop screws from the b rake to a ll ow the worksurface to raise and l ower .A fter y ou remove the 4 b rake stop screws , re l ease the hand b rake (on the right l eg ) and move the worksurface up to highest l eve l.S e t-up St epsI MPO R T A N T !Save these stop screws and instructions. Install stop screws when shipping or storing this product. Failure to follow these instructions may cause lift engine to expand rapidly and may result in equipment damage and or personal injury.1615826-901-00WARNINGIMPACT HAZARDFailure to heed this warning may result in serious personal injury or property damage!For More information and instructions visit or contact Ergotron Customer Care at 1-800-888-8458.Minimize Lift Strength BEFORE:- Removing Mounted EquipmentandInsert 4 Stop Screws BEFORE:- Shipping or Storing (i.e. when Desk is not upright).To Minimize Lift Strength Refer to installation manual for instructions onhow to minimize lift strength.To Insert 4 Stop ScrewsRefer to installation manual for instructions oninstalling stop screws.A djus t men t St epI nsta ll a ll e q uipment .C A U T I O N! Make sure you leave 20” (508mm) of slack in all equipment cables to allow the worksurface to raise up it’s full 20” (508mm). Failure to allow enough slack in equipment cables may cause cables to get pulled, equipment to fall off desk and may result in product damage and or personal injury.S e t-up St epsImportant! You will need to adjust this product after installation is complete. Make sure all your equipment is properly installed on the product before attempting adjustments. This product should move smoothly and easily through the full range of motion and stay where you set it. If movements are too easy or diffi cult or if product does not stay in desired positions, follow the adjustment instructions to create smooth and easy movements. Depending on your product and the adjustment, it may take many turns to notice a diff erence. Any time equipment is added or removed from this product, resulting in a change in the weight of the mounted load, you should repeat these adjustment steps to ensure safe and optimum operation.APPENDIX A - M inimi z e L i ft T ensionW AR N I NG. Before removing mounted equipment (monitor, arm, stand CPU, etc.), from desk, or to prepare for shipping or storing the desk it is extremely important to minimize the lift tension. Failure to install these instructions may cause lift engine to expand rapidly and may result in equipment damage and or personal injury.over to ad j ust . On ly perform ad j ustment whi l e desk isthese instructions ma y cause the l ift engine to e x pand rapid ly damage and or persona l in j ur y.N OTE: completely closed.1. Release the hand brake (on the right leg) and move the worksurface up to highest level.2.3.wrench stops turning.4.APPENDIX B - I nser t ing St op Sc rewsW AR N I NG. Before shipping or storing the desk, or in cases where the desk is placed on it’s back or side*, it is extremely important that the 4 stop screws be re-inserted. Failure to follow these instructions may cause lift engine to expand rapidly and may result in equipment damage and or personal injury.© 2016 Ergotron, Inc. All rights reserved. WorkFit ™ is a registered trademark of Ergotron, Inc. | USA: 1-800-888-8458 | Europe: +31 (0)33-45 45 600 | China: 400-120-3051 |Japan:*************************For local customer care phone numbers visit: For Service visit: For Warranty visit: /warranty Learn more about ergonomic computer use at: /ergonomics。
Quick Installation GuideEnglish ...................................................................................................... Technical Specifications ......................................................................................... Troubleshooting ......................................................................................................1 123 41. Before You Start2. Hardware Installation .........................................................................................................................................................System RequirementsComputers with Network adapters installedAn environment that is fairly cool and dryLeave at least 10 cm of space at the front and rear of theSwitch for ventilationSturdy, level surface that can support the weight of the Switch Application Gigabit PCI Adapter (TEG-PCITXR)Print Server (TE100-P21)1000Mbps 5-Port /8-Port 10/100/1000Mbps(TEG-S50TXE/TEG-S80TXE)Your installation is now complete.Q1:A1:Q2:A2:Q3:A3:Q4:A4: After connecting the Switch to a power outlet, the LEDs do not turn on.Check the connection of the power adapter to the TEG-S50TXE/TEG-S80TXE and the power outlet. Also check that the power outlet is receiving power.When I connect a computer to the Switch port, the LINK/ACT LED turns on, but the 1000Mbps LED remains off.First, check the Ethernet Cable. Make sure you are using CAT-5e or CAT-6Ethernet Cables. Some CAT-5 cables are not rated to run Gigabit. Second, make sure that you have a Gigabit Ethernet Adapter installed on your computer. After I connect my PCs to the Switch, I am unable to share files. First, check the LEDs on the Switch. Make sure the LINK/ACT LED is on.Second, check the network cable. The minimum length of the cable is 1.5 meters and the maximum length of the cable is 100 meters. Third, disable any software firewall program. Fourth, verify that you have file and printer sharing enabled. Please contact Microsoft support for more information.After I connect my PCs to the Switch, I can only get onto the Internet from one computer.The Switch was not designed to share Internet between multiple computers.You need to get an Internet router.If you still encounter problems or have any questions regarding the TEG-S50TXE/TEG-S80TXE please contact TRENDnet's Technical Support Department.Certifications This equipment has been tested and found to comply with FCC and CE Rules.Operation is subject to the following two conditions:(1) This device may not cause harmful interference.(2) This device must accept any interference received. Including interference that may cause undesired operation.Limited WarrantyTRENDnet warrants its products against defects in material and workmanship, under normal use and service, for the following lengths of time from the date of purchase.TEG-S50TXE/TEG-S80TXE - 5-Year WarrantyIf a product does not operate as warranted above during the applicable warranty period, TRENDnet shall, at its option and expense, repair the defective product or part, deliver to customer an equivalent product or part to replace the defective item, or refund to customer the purchase price paid for the defective product. All products that are replaced will become the property of TRENDnet. Replacement products may be new or reconditioned.TRENDnet shall not be responsible for any software, firmware, information, or memory data of customer contained in, stored on, or integrated with any products returned to TRENDnet pursuant to any warranty.There are no user serviceable parts inside the product. Do not remove or attempt to service the product by any unauthorized service center. This warranty is voided if (i) the product has been modified or repaired by any unauthorized service center, (ii) the product was subject to accident, abuse, or improper use (iii) the product was subject to conditions more severe than those specified in the manual.Warranty service may be obtained by contacting TRENDnet office within the applicable warranty period for a Return Material Authorization (RMA) number, accompanied by a copy of the dated proof of the purchase. Products returned to TRENDnet must be pre-authorized by TRENDnet with RMA number marked on the outside of the package, and sent prepaid, insured and packaged appropriately for safe shipment.WARRANTIES EXCLUSIVE: IF THE TRENDNET PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, THE CUSTOMER'S SOLE REMEDY SHALL BE, AT TRENDNET'S OPTION, REPAIR OR REPLACEMENT. THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, EITHER IN FACT OR BY OPERATION OF LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRENDNET NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION MAINTENANCE OR USE OF TRENDNET’S PRODUCTS.TRENDNET SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY CUSTOMER'S OR ANY THIRD PERSON'S MISUSE, NEGLECT, IMPROPER INSTALLATION OR TESTING, UNAUTHORIZED ATTEMPTS TO REPAIR OR MODIFY, OR ANY OTHER CAUSE BEYOND THE RANGE OF THE INTENDED USE, OR BY ACCIDENT, FIRE, LIGHTNING, OR OTHER HAZARD.LIMITATION OF LIABILITY: TO THE FULL EXTENT ALLOWED BY LAW TRENDNET ALSO EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATE, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT TRENDNET’S OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.Governing Law: This Limited Warranty shall be governed by the laws of the state of California.3135 Kashiwa Street Torrance, CA 90505TRENDnet Technical SupportProduct Warranty RegistrationPlease take a moment to register your product online. Go to TRENDnet’s website at US Canada24/7 Tech SupportToll Free Telephone: 1(866) 845-3673Europe (Germany France Italy Spain Switzerland UK)English/Espanol - 24/7Francais/Deutsch - 11am-8pm, Monday - Friday METEnglish/Espanol - 24/7Francais/Deutsch - 11am-8pm, Monday - Friday METWorldwideTelephone: +(31) (0) 20 504 05 35Toll Free Telephone: +00800 60 76 76 67......。
V800R008C05SPC312升级指导书SmartAX MA5600T V800R008C05SPC312升级指导书文档版本 03公布日期2012-08-30华为技术有限公司版权所有© 华为技术有限公司2012。
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华为技术有限公司地址:深圳市龙岗区坂田华为总部办公楼邮编:518129网址:4008302118前言修订记录目录前言 (ii)1 升级前必读 (1)1.1 升级基础版本要求 (1)1.2 升级注意事项 (2)1.3 (可选)升级前可行性检查 (2)1.4 升级阻碍 (4)1.5 升级场景介绍 (5)2 命令行升级场景 (6)2.1 升级流程 (6)2.2 升级前预备 (8)2.2.1 制定详细升级打算和预备事项 (8)2.2.2 预备升级所需文件和物料 (8)2.2.3 拆包&打包 (10)2.2.4 登录设备 (15)2.2.5 设置文件传输服务 (15)2.2.6 检查主控板状态 (16)2.2.7 储存&备份系统配置数据 (17)2.2.8 停止系统自动储存功能 (18)2.3 升级操作 (19)2.3.1 加载升级补丁 (19)2.3.2 加载单板IO包文件 (21)2.3.3 复位系统 (22)2.3.4 (可选)加载语音包文件 (22)2.4 验证升级结果 (24)2.4.1 验证项目检查表 (24)2.4.2 验证升级后的主机和单板版本 (24)2.4.3 验证单板IO包文件信息 (25)2.4.4 验证单板状态 (27)2.4.5 验证业务端口状态 (27)3 版本回退 (30)3.1 通过加载原版本的包文件和数据库进行回退 (30)3.2 在BIOS下加载进行回退 (33)3.3 验证回退结果 (38)4 附录 (39)4.1 升级检查表 (39)4.2 注意事项 (40)4.3 传输工具使用指导 (40)4.4 TFTP、FTP加载操作常见咨询题 (43)4.5 专门处理 (44)4.6 FAQ (47)4.7 缩略语 (48)1 升级前必读关于本章您在预备软件升级前,必须认真阅读“升级前必读”。
Toowell S50综合业务处理平台上海脉信网络科技有限公司2010年12月目录1.方案背景 (4)2.TOOWELL S50的优势 (4)3.客户关系管理CRM (4)3.1.客户管理 (4)3.2.客户服务 (5)3.3.协同处理 (6)3.4.回访提醒 (7)3.5.合同管理 (7)3.6.订单管理 (8)3.7.外拨任务 (9)3.8.问卷调查 (11)4.账务管理平台 (12)5.物流管理平台 (13)5.1.发货管理 (13)5.2.物流分拣 (13)5.3.发货单/物流单打印 (14)5.4.发运确认 (14)6.仓库管理平台 (15)6.1.入库 (15)6.2.出库 (15)6.3.退货 (16)6.4.返厂退货 (17)6.5.库存查询 (17)6.6.仓库基础资料 (18)7.办公自动化平台 (19)7.1.公告通知 (19)7.2.知识库 (19)8.短信平台 (20)9.媒体营销 (21)9.1.媒体来源设置 (21)9.2.媒体电话绑定 (21)10.统计报表 (21)11.基础资料 (27)11.1.公司组织结构 (27)11.2.分公司设置 (28)11.3.分仓库设置 (28)211.4.字典自定义 (28)12.系统设置 (29)12.1.菜单设置 (29)12.2.角色管理 (29)12.3.用户管理 (30)12.4.密码修改 (30)12.5.登录日志 (31)13.系统接口 (31)13.1.呼叫中心接口 (31)13.2.业务系统接口 (32)14.常见问题FQA (32)14.1.系统权限分配策略 (32)15.系统环境 (32)15.1.系统安全 (32)15.2.平台结构 (33)16.安装环境 (33)17.项目实施 (33)17.1.售后服务 (33)18.附录 (34)18.1.企业简介 (34)31.方案背景在激烈的商业竞争中,客户服务质量成为企业生存和发展的重要因素。
随着“以产品为中心”到“以客户为中心”的转变,产品种类及价格已经不再是企业间竞争的热点,“同质化”竞争时代的来临,“客户”已成为企业争夺的焦点,如何去提高客户的满意度、保证客户的忠诚度、发现和保持您的客户并深度挖掘其利益已成为企业追求的目标和梦想。
企业提供的产品越来越多,相应的服务规模和服务内容迅速增加,通过几条简单的电话热线已不能满足服务的要求。
对现代化企业而言,为客户提供快速高效,专业化的服务,是赢得客户最重要的手段,也是企业在竞争中立于不败之地的重要因素。
客户服务是发展、维系和巩固客户关系最根本、最直接、最有效的手段,是企业在竞争中立于不败之地的根本保证。
而外呼服务则是在主动服务、数据库营销的指导思想下,有计划、有针对性地与目标客户联系,通过呼叫中心与客户建立良好的沟通桥梁,了解用户情况、意见及需求,主动向客户宣传公司新政策、新优惠、推荐新业务,以达到保留客户及扩大客户需求的目的。
上海脉信一直致力把帮助企业提高服务效率作为自己的使命,在参照国内外企业的先进管理经验、融入客户关系管理(CRM)理念、并认真研究我国企业实际状况的基础上,率先自主研制了核心平台构建完整的计算机电信集成(CTI)系统体系。
它的特点是通过电话、传真、邮件、E-mail、手机、短消息、Web、VOIP等方式来实施产品销售和客户服务,并且通过中心数库收集、处理并分析各种各样的客户信息,最后将分析报告递交给公司决策部门,这种周到、快捷、全方位的服务,为客户与企业之间架起一座密切联系的桥梁。
2.Toowell S50的优势(这里插入S50的优势,拟5条,各自不超过2行,可以有插图)3.客户关系管理CRM3.1.客户管理客户信息管理,新建、修改、删除客户名称、联系人、联系电话、手机、传真、邮箱等信息。
4客户信息关联咨询、投诉、订单、退货、短信、账户、通话记录等历史信息。
客户列表可以按级别、登记时间、登记方式进行排序;支持多条件综合搜索。
客户信息列表客户信息页面系统支持客户资料Excel导入,模板提供客户名称、联系人、联系电话、手机、传真、邮箱等信息。
系统支持客户多联系人管理,主要针对集团或公司客户。
系统提供客户信息保密措施,除通过系统权限来控制相应的用户只能查看相应的客户信息,系统还提供页面信息防复制、电话号码部分“*”显示,防止用户泄露客户信息,从一定程度上保证了系统数据的安全性。
3.2.客户服务客户服务可以分为咨询、投诉、建议、报修等服务类型,系统支持自定义服务分类。
客服利用客户服务单记录客户对产品及售后服务的咨询、投诉和建议。
主管可以查看当天或某时间段的客户服务单,未处理的服务单将会置顶,服务单也支持设置重要等级。
56咨询服务单客服人员接到客户电话后,记录客户的相关交流信息,如能及时回复则当场回复客户;如不能即时处理,则交由后台坐席进行质检,等待进行投诉单的分派等后续处理。
客户服务单是减少纠纷、树立公司品牌、争取客户的有效手段。
客服部将问题记录下来以后,可以将问题直接通过系统转交给运营、物流、财务等管理部门,这些问题可以设置待处理、处理中、已处理。
相关人员可以跟进该服务单。
已完成的问题需要经过主管的审核才能入档。
重要的问题可以设置不同颜色以及重要的级别。
服务单跟进信息3.3.协同处理业务员或销售代表可以把自己的客户共享给其他人,来共同完成订单或服务。
创建人可以随时添加或取消共享人,系统用户可以对协同客户进行相关操作。
7客户资料共享3.4.回访提醒系统支持设定多长时间未回访客户的提醒功能,方便经理人或销售代表进行回访或客户关怀,用户可以实时查看回访状态。
当天需要跟进客户列表3.5.合同管理系统提供简单的销售合同管理功能,支持记录合同价格、收款方式、付款情况、合同有效期及合同到期提醒等信息。
合同信息页面3.6.订单管理列出客户的所有订单、提供综合查询、显示订单详细产品、显示物流信息、记录订单各个流程受理情况,接受客户电话订购。
订单审单:已开单是客服下单后——审单之间的状态,即需要审核的订单8操作:审核订单(扣款按钮、审核按钮)已开单列表扣款,点击“”按钮,即表示审单通过,这时候,订单流转到物流部进行相关操作。
如果审核不通过,即点击了“9第二步数据检测第三步主管添加外呼任务第四步插入外呼名单第五步选择外呼坐席10第六步执行分配第七步执行外拨任务3.8.问卷调查问卷调查模块提供企业客服部/市场部做市场调研使用。
问卷系统支持单选、多选、判断、简答等题型。
问卷管理1112问卷题目管理题目编辑执行问卷4. 账务管理平台客户账务管理, 对客户账户进行充值、消费等操作,系统记录每一笔记录,包括交易金额、交易方式、经手人、交易时间等。
账户列表账户充值账户交易明细5.物流管理平台5.1.发货管理列出所有的订单,可以查询所有订单状态和修改订单信息发货管理列表通过标签页的快速链接可以查询各种不同状态的订单信息5.2.物流分拣订单出库单品的汇总1314物流分拣列表5.3.发货单/物流单打印打印发货单(内部单据)发货单打印列表选中需要打印的订单,点击“”即这些单据不通过打印机,只在系统中修改打印状态。
打印物流单(物流公司用单据)物流单打印列表首先需要扫描物流单号,然后选中需要打印的订单,点击“”即这些单据不通过打印机,只在系统中修改打印状态。
5.4.发运确认作为出库时确认单据所用,用条码枪对实物依依扫描在仓退货的单据系统显示为红色,正常派送单据应为黑色。
二次扫描步骤:光标定位在需要扫描的文本框中,如下:扫描后,系统会自动在上面的列表中显示出相应物流号的订单记录,正常订单显示为黑色,在仓退货的订单显示为红色,方便区分及剔除。
扫描结束后,选中正常的单据,点击“此时,点击“15出库,A产品出库2个6.3.退货退货系统自动生成的出库单。
(仓库管理人员)退货的产品入库,退回数量是调用订单中填写的退回数量,这里按照实际情况填写良品、不良品情况。
良品是指可以再次销售的产品,不良品是指不能再次销售的产品。
(财务)填写退款金额,点击结单按钮,当订单为“账户付款”时,结单时系统自动在账户退款中填入需要退的钱,财务/出纳只需点击“已结单”即可,如下图:16(财务)当订单为“货到付款”时,结单时系统自动在应退金额中填入需要退的钱,财务/出纳需要在“实退金额”中填入相应金额,然后点击“已结单”即可。
如下图6.4.返厂退货用于不良品返厂退货返厂退货,A产品退给XX工厂10件6.5.库存查询查询仓库的库存情况1718库存情况6.6.仓库基础资料系统支持多仓库设置:仓库列表系统提供产品资料管理模块:产品分类管理产品资料管理自定义设置入库单中的入库事项入库事项列表自定义设置出库单中的出库事项出库事项列表自定义设置订单中的送货方式7.办公自动化平台7.1.公告通知常用的公告、通知,支持在线发布公告和共享文档、在线浏览和下载。
未读公告通知显示红色加粗以区别已读公告通知。
公告通知列表7.2.知识库知识库记录用户的常见问题和回答方案,可设多种分类,如服务区域,不服务区域,服务价格;坐席登陆后可以直接在线查询,可记录浏览次数;可置顶最常用的知识信息,常用电话资料。
1920知识库知识库管理8. 短信平台可以通过系统向客户发送短信,系统支持自定义短信模板设置、批量/单条短信发送。
短信模板短信发送短信历史记录9.媒体营销通过媒体管理,企业市场部门可以很方便的看到各渠道投放广告的效果。
9.1.媒体来源设置设置不同的广告渠道,为广告投放效果评估提供依据。
媒体来源9.2.媒体电话绑定设置广告媒体和电话的绑定,即确定媒体与进线电话的对应关系。
媒体电话绑定10.统计报表通过日常数据的录入和总结,对资料进行数据分析与统计,如订单、产品销售、产品出入库、媒体分账等进行统计和分析。
统计中可以根据多个条件任意组合统计,且既有数量统计又有详细统计列表,方便导出整理。
21产品销售汇总报表产品销售明细报表22产品入库报表产品出库报表产品退货报表23产品退货返厂报表员工销售报表外拨客户意向报表2425外拨项目处理情况报表客户服务报表客户服务明细报表客户服务处理情况汇总2627媒体分账报表客户来源统计报表11. 基础资料系统基础资料的初始化,为系统实际运行提供基础。
11.1. 公司组织结构设置部门资料11.2.分公司设置办事处、分公司设置11.3.分仓库设置分仓库设置11.4.字典自定义客户行业设置客户特征设置客户等级设置28客户服务分类设置12.系统设置12.1.菜单设置设置菜单地址,可以添加外部系统。
12.2.角色管理系统按照角色+用户相结合的模式来分配权限,以角色分配权限为主,特殊情况下可为用户直接附加权限。
根据各角色职责不同,有效保证了系统的安全性。