客房送餐服务饭店服务英语

翻译对照词汇表Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复酒店岗位：Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help; Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员room reservation客房预定fully booked客满types of rooms房间种类double room双人房standard room标准房twin room双床房superior room高级房deluxe room豪华房executive room商务房suite套房junior room普通套房senior suite高级套房Presidential suite总统套房a room facing south朝南的房间studio room公寓套房connecting room连通房adjoining room相邻房no show没有按预定抵店letter of confirmation确认信service charge服务费extra charge额外费用shuttle bus班车full price全价discounted price折扣价rack rate标准价special price优惠价complimentary rate免费king-size bed特大号床queen-size bed 大号床postpone 推迟Vacancy/vacant room空房cancel/cancellation取消change更改book/reserve预定automatic door自动门check in登记入住check out结帐a piece of baggage/luggage一件行李shoulder bag背包cardboard box纸箱briefcase手提箱luggage trunk汽车行李箱send up送行李fill out填写name tag名牌turn – down service夜床服务make up打扫房间tidy up稍稍整理laundry items洗衣项目express service加快服务check核对private room包间menu菜单set menu套餐fully booked定满了rent租schedule计划表recommend推举酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair（与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。

酒店基础英语Hotel Basic EnglishPart I General English 公共英语一、Basic vocabulary 基本词汇客房部：Housekeeping (HK)前厅部：Front Office (FO）工程部:Engineering Department (ED）餐饮部:Food and Beverage Department （FB）行政部：Administration Department（AD）保安部：Security Department (SD)市场销售部：Sales and Marketing Department (SM）财务部：Finance Department （FD）General Manager 总经理Deputy General Manager 副总经理Director 总监Manager 经理Assistant Manager 大堂副理Manager On Duty 高值经理Supervisor 主管Captain 领班Assistant to the housekeeper管家助理Waiter/Waitress 餐厅男/女美食顾问Operator 总机话务员Bellboy 行李生Receptionist 总台接待员Lobby 大堂．Front desk 总台Cashiers 结帐处Guest service center 宾客服务中心Concierge/bell service 行李组Lift/Elevator 电梯Ticket service 票务服务F＆B Reservation 宴会预订Room service 客房送餐Restaurant 餐厅Conference room/meeting room 会议室Parking lot 停车场Basement parking lot 地下停车场Toilet/Washing room/Lavatory 卫生间SPA 休闲中心Fitness Center 健身房二、Daily Expressions 日常用语（一）、Greeting and Parting 问候与告别1、Good morning（afternoon, evening），sir（madam).早上(下午、晚上）好,先生(夫人）。

餐饮部1.餐饮服务①宴会厅(Banquet),②蝙蝠酒吧(BATS),③咖啡苑(Garden Café)④大堂酒廊(Lobby Lounge)⑤客房送餐（In Room Dining）⑥福临门(Fook Lam Moon)2.餐饮厨房(Kitchen)①冷房(Cold Kitchen)②咖啡苑厨房③玉兰轩(CaféMagnolia)④宴会厨房(Main Kitchen)⑤饼房(Pastry)⑥蝙蝠吧厨房(BARS Kitchen)⑦福临门厨房(Fook Lam Moon Kitchen)⑧管事部(Stewarding) 行政办公室市场营销部①销售部(Sales)②市场传媒部(Communication)③宴会及会议统筹部(Events Management)④会议展览及奖励旅游(Meeting Incentive&Conference Exhibition)⑤预订部(Reservation)财务部①财务部(Accounting)②电脑房(Date Processing)③成本控制(Cost Control)④采购部(Purchasing)工程部①锅炉(Boiler)②房修(Building)③电工(Electrical)④机管(M&P)⑤空调(AC)人力资源部①人事部(Personnel)②培训部(Training)其他英语地区销售办公室(Regional Sales Office)多功能厅(Function Room)大宴会厅(Grand Ball Room)东方航空票务处(China Eastern Airline Ticket Office)美食角(Deli Shop) 员工出入口(Employee Entrance) 饼房(Pastry)总仓(General Store)制服房(Uniform Room)玩转电话手册接听电话的标准问候语：(英):Ninhao,___.This is_______,________?(中):您好，____.我是________,________?请对方等待的保准问候语：(英):_____________,Mr Wang?_______.(中):王先生，___________________.转电话的标准问候语：(英):One moment please,I will____your call._______. (中)：请稍等，我来帮您转电话，_______.留言的标准问候语：(英):_____.Mr Wong is not in right now.____?(中):_____,王先生现在不在。

日常用语句子：酒店常用英语Restaurant酒店里面的称为餐厅,酒店外的可以叫饭馆或者餐馆都可以B&B家庭式酒店Boutiquehotel精品酒店Resort度假村King-size特大号床Queen-size大号床Twinbeds双床房Singlebed单床房Doubleroom双人间Singleroom单人间Suite套房Studiosuite公寓套房Adjoiningroom相邻房Connectingroom连通房ExecutiveFloor行政楼层Bellboy行李员Concierge礼宾Receptionist前台接待Reception/Frontdesk前台Coach旅游大巴Reservation预订不是预定Doorman门房门童Housekeepingstaff客房清洁人员Roomservice客房服务,有时特指客房送餐服务Ground花园Tip小费Servicecharge服务费Turndown开夜床服务指的是傍晚的时候再次整理房间,使客人晚上睡的舒服Executiveroom商务房Shuttlebus班车DoNotDisturbSign/DNDsign请勿打扰牌PleaseMakeUpsign/PMUsign请收拾房间牌check-out退房check-in登记入住lobby大堂Ownerresponse:业主回复基本信息23．May I have your name, please请问您贵姓10．Which dates would you like to book When will you check in and check out请问您需要订哪一天什么时候入住及退房59．What time do you expect to arrive, Sir请问大概什么时候到酒店,先生46．What time will the guest be arriving客人大概什么到达酒店11．How long will you stay in our hotel请问您打算逗留多长时间36．Could you hold the line, please I’ll check our room availabilities for those days.麻烦请您稍等,我们查询那段时间的房态;37．Just a minute, please I’ll check our booking situation.麻烦请您稍等,我需要查询我们的房态;73．Just a moment, please. I’ll check the availability for you.麻烦请您稍等,我查询能否可以提供给您;41．Could you hold on for a moment please I’ll check our reservation record.麻烦请您稍等,让我查询我们的预订纪录;72．How many people are there in your party与您同行有多少人50．I’ll arrive one day early. Is that OK我那天早点到,可以吗56．We’ll send a confirmation to you soon.我们稍后传确认书给您;57．Should you have any questions, please do not hesitate to contact us. 如有任何疑问请随时与我们联系;58．Please feel free to contact us if we can be of further assistance. 如需进一步了解,请随时与我们联系;其他服务类42．Does it include breakfast包括早餐吗43．The tax and breakfast are also included.税及早餐也包括在内;12．Does your hotel have pick-up service请问贵酒店有接车服务吗13．Yes, please contact the concierge for details.有的,详细内容请联系礼宾台;16．What is your hotel’s website and email address请问贵酒店的网址及邮址17．Our hotel’s website is xxxx and our email address is xxxx. To reserve a room or give feedback to us.我们酒店的网址是xxx而我们的邮址是xxx预订房间或有任何建议可与我们联系;4．How about your hotel’s location请问贵酒店位于哪里5．Well, our hotel located in Yantian distric, Shen Zhen City. The OCT hotel is about 40 minutes from Shenzhen railway station, 85 minutes from BaiYun airport.我们酒店位于深圳市盐田区;本酒店离深圳火车站40分钟车程,到深圳机场85分钟.6．What’s the level of your hotel请问贵酒店是几星级的7．Our hotel is a five-star hotel.本酒店是五星级的酒店;8．How about your hotel’s facilities请问贵酒店有什么设施9．We have four kinds of restaurant, lobby bar, conference room, health center, shop prince and KTV equipment;.本酒店有四种类型餐馆,大堂吧,会议室,健身会所 ,商场及KTV设施;44．We have a special family package plan我们现在开始新推出一个优惠套餐;45．We’ll have to charge you RMB300 extra for an additional bed, the baby set is for free.如需加床,我们将会收取人民币300元,婴儿床是免费的房型资讯类1．May I have the room type, please /What kind of room would you like to reserve请问需要预订哪一类型的房间2：What kind of room do you have请问贵酒店有什么房间类型3．We have standard, superior, deluxe, executive rooms. There are also some suite as well. Furthermore, we have a floor of non-smoking rooms, and we also have some connecting roomsInterlaken hotel.我们酒店有标准房,高级房,豪华房,行政房;除此之外还有一些套房;而且我们酒店还设有不吸烟楼层及连通房;14．Can I get harbor view in your hotel我可以看到海景吗15．I am sorry, you can’t. But you can have a nice view of a large pool/lake surrounded by beautiful landscaping.很抱歉,不可以;但您可以看到周围美丽的泳池/湖景;64．Perhaps you have a cheaper room或许您们还有更便宜的房间吧65．Sorry, the quoted rate is lowest.不好意思,这个报价已经是最低了;68．The room is spacious and cosy, I’m sure you will enjoy yourself.房间既宽敞又舒适,我肯定您会过得愉快;70．May I recommend deluxe suite It’s more luxurious and comfortable.我向您推荐豪华套房,更豪华更舒适的;担保取消原则18．Your reservation is temporary and it will be cancelled if you don’t arrive before . on that day.您的预订是暂时的,如果那天下午6点前不到,我们将会取消您的预订;90．With out guaranteed reservation, we can only hold the room to 6 ., If you make a guaranteed reservation, we can hold the room overnight. Would you like to make a guaranteed reservation by credit card非担保的预订只能保留到当天下午６点;若您作了担保预订,我们就可以整夜为您保留房间,您愿意提供信用卡作担保吗80．Would you like to guarantee your room for late arrival因您较晚入住,您可以为您的预订作个担保吗81．How would you like to guarantee your reservation请问您以什么方式为您的预订作担保83．May I take your credit card for the guarantee可以提供您的信用卡作担保吗89．To guarantee your booking, please advise us of your credit cart number and dated of valid advance in.为了确保您的订房,请将您的信用卡号及有效期限通知我们,或预付壹晚的房租作订金;84．Let me repeat your reservation to ensure it is correct.让我为您重复一下您的预订以确保无误;95．The reserved room will be held till 18:00 on arrival unless a cash or credit card guarantee is made.所预订的房间保留至当天的6点,除用现金或信用卡担保外;96．For guaranteed reservation, one night room rental will be charged for cancellation or no show.已作担保的预订,如当天取消或没入住,本酒店将会收取当天的壹晚房费; 39．Certainly, we’ll hold the room until you arrive.当然可以,我们将为您保留房间直到您的到来;疑难解答类19．I am sorry, no deluxe room is available. All rooms are unavailable. >很抱歉,提供不了豪华客房;/所有房间都订满了;100．I’m a fraid we have no superior room available. Would you mind deluxe room instead恐怕我们提供不了高级房,豪华房可以吗20．Does your company have contract with our hotel请问贵公司与我们酒店有协议吗22．Please hold on for a moment, Mr Smith.史密夫先生,麻烦请您稍等;71．I will get someone who can speak English well to talk to you.我会找壹位英语较好的同事跟您说;24．I am sorry I beg your pardon.不好意思,麻烦请重复一遍;25．Would you please speak more slowly不好意思,麻烦请说慢一点26．I am sorry, I didn’t catch what you mean’t.不好意思,我不大懂您的意思;27．I would like to talk to someone in charge.我想找您们的负责人;28．He has not come back yet.他还没回来;29．She is in a conference now.她正在开会;30．Would you like to call back later麻烦请您稍后再拨;31．Thank you for waiting.让您久等了;32．I’m not sure, sorry.不好意思,我不能确定;33．Are you following me, Sir请问听懂我说吗,先生34．Could you explain that a bit more请您解释多一点好吗35．Could you put that more simply请您具体一点好吗101．We are very sorry for the inconvenience.对您造成不便,请见谅;信息确认40．I’d like to confirm your reservation.我想确认您的预订;21．Can I reconfirm the reservation A superior room, for Mr. Smith on the 20th Oct.. My name is XX,if you have any questions please feel free to contact us. Thank you for calling. Bye-bye我可以再确认您的预订吗史密夫先生,10月台20日预订壹间高级房;我的名字XX 如有任何疑问请与我们联系;谢谢您的来电;再见98．Thank you for your reservation at OCT EAST Hotel. If you have any questions or changes about your reservation please contact us as soon aspossible.感谢您预订东部华侨城酒店,如有任何疑问或需作任何更改请与尽快与我们联系; 查询及修改94．I’d like to change/cancel a reservation.我想更改／取消预订; 47．Your room is confirmed for that day.那天您的房间已确定;48．I’d like to extend it for two more nights until the 9th.我想延住多两天,直到9号;49．We’ll extend your reservation for you.我们将会延住您的预订;51．We have changed our schedule, please amend our booking till next week. 我们的行程有变动,请更改我们的预订到下星期;52．I’d like to cancel a reser vation.我想取消一个预订;53．I’m afraid we have no record of a reservation under this name.不好意思,恐怕我们没有这个名字记录的预订;54．Which travel agent did you go through to make this reservation.请问您是通过哪间旅行社来做这个预订的55．Is this a new reservation or a confirmation call请问这个是新的预订,还是确认预订62．Have you made a reservation请问已经作了预订吗69．Sorry, I can’t find your name on the arrival list.不好意思,我在预期到达的名单上找不到您的名字;63．I’m sorry to have taken up your time.不好意思占用您的时间;93．We’ll amend your reservation at you request.我们将会按您的要求作相应的更改;酒店Check in第一种情况：已经预定,并且成功入住A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B:Yes,I booked a double room for two nights.是的,我订了一个双人房间,住两个晚上;A: May I have your name, Sir我可以知道您的名字吗,先生B: Sure, it’s .布莱克先生;A: OK. Hold on please. You have a reservation for 2 nights, . If you are sure to stay tonight, I will help you to identify and make the registration. 好的;请稍等;你有预定2晚,布莱克先生;如果你确定要今晚入住,我将帮你确认并登记;B: .好的,谢谢;A: Please wait a you sign the register The registration number and your signature.请等一下,你能在登记册上签名吗登记号码和你的签字;B: you are .好了给你.A:Thank you . Here is your key, and you’ll be Room 714. And do you need help with your bags谢谢;这是你的钥匙,房间号714;需要帮您搬运行李吗B:Yes. My luggage is too heavy. I need help. Thank you .是的;我的行李太重了;我需要帮助;谢谢你;A:OK. I will get the poter to take your luggage. There is an elevator on your right. When you get off, go to your left, and your room will be right there, room 714. Enjoy your stay.好的;待会服务员会帮您搬运行李的;电梯在你的右手边;当你到达楼层时,往你的左手边走,您的房间就在那里,房间714;祝你过得愉快;B: Thank you. 谢谢你;来到房间所在楼层C:Good afternoon. Here is the seven floor reception. I am the attendant here. Welcome to our hotel, and hope you enjoy your stay here. What can I do for you下午好这是七楼接待处我是服务员;欢迎来到我们酒店,希望你过得愉快;我能为您做些什么B: I am can’t find my room. Can you take me to my room我找不到我的房间;你能带我到我的房间吗C: you tell me the room number is是的;你能告诉我房间号码是什么B:That is very kinds of you . My room is 714.你真是太好了我的房间时714C: OK. This way please. Please let me take you to your room.………. This is your room.那好;请这边走;请让我带您去您的房间;B: The room is so nice.这个房间真漂亮C: I am gald you like the rooms.很高兴你喜欢;B: By the way,I want to know whether the hot water is available all day 顺便问一下,我想知道是否一整天供应热水C : Yes, the bathroom servers hot water all day long. I think, you must be tired . Here are coffee and tee . You can drink with the cup over there. 是的,浴室服务器热水是一整天供应的;我想,你一定很累了;这里有咖啡和茶;你可以喝一杯;B: Thank you . And can you tell me where is the restaurant谢谢你;你能告诉我那餐厅在哪儿C: Restaurant on the first floor, that signs can help you find the restaurant.餐厅在一楼;您可以根据路标找到;B:Thank you .谢谢你;C: It is my pleasure. I wish you have a nice day.这是我的荣幸;我希望你有个美好的一天;酒店Check OutD: Good morning. Can I help you早上好;我能帮助你吗B: Yes, I’d like to check out.是的,我要退房;D: May I have you name and your room number , please请给我您的名字和房间号码好吗B: Mr. Black in room 714.房间714,布莱克先生;D: Hold on please. Okay, Mr. Black, it’s 200 dollars. How would you like to pay请稍后;好的,布莱克先生,一共200美元,您想要怎么付账B: On my Visa card. Do you need the card信用卡;需要出示卡吗D: No, we have your number on our computer. Let me print out the receipt for you. Here is your bill. a double room for tow nights at 200 dollars. If everything is okay, would you sign here please不,我们有您的卡号在我们的电脑;让我打印出收据给你;这是你的账单.一个双人房间为期两个晚上,200美元;如果一切没问题,请在这里签名好吗B: Uh…what is this charge for嗯…这笔费用是什么D: let me see…I am sorry .That is my fault . this is the room service you asked for.让我看看…对不起,这是我的疏忽;这是您要的服务费用;B: Oh, that’s right. Here you go.嗯,好的;D: Thank you for staying at Beijing Hotel. I hope you will come to our hotel again. Would you like me to call a taxi for you谢谢你光临北京饭店;我希望你能再次光临我们;你需要我给你叫辆出租车吗B: Yes. I’d appreciate it.是的;我会很感激;D: You have a nice day 你有美好的一天B: Thanks. You too. 谢谢;你也一样;第二种情况：已经预定,但电脑无记录A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B:Yes,I booked a double room for tow nights.是的,我订了一个双人房间,住两个晚上;A: May have your name, Sir请问您的名字B: Sure, it’s .布莱克先生;A: OK. Hold on please. I am sorry ,sir. There is no record of your reservation.好的;请稍等;非常对不起,先生;我们这里没有您预约的记录;B: That is too bad. Are there any rooms available for me那太糟了;是否有空房吗A: Certainly. But we only have a suite.当然有但是我们只剩有套房;B: How much do you charge for it请问需要多少钱A: 300 dollars. 300美元;B: am afraid it is too expensive . But there is no other choice. Well, please register it for me .噢;这恐怕太贵了;但是又没有其他选择;那好吧,请帮我登记一下;A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration.好的,请等下;如果你确定要今晚入住,我将帮你确认并登记;第三种状况：无预定A: Good morning. Welcome to Beijing hotel. May I help you早上好;欢迎来北京饭店;我可以帮你吗B: Good morning. I’d like to check in.早上好;我想办理住宿登记;A: Do you have a reservation你有预约吗B: No, I did not are there any rooms available for me我没有预约;请问还有空房吗A: Certainly. What kind of room do you need当然有,请问你需要怎样的房间B: A double room for tow nights.一个双人房间,住两个晚上;A: OK. Hold on please. If you are sure to stay tonight, I will help you to identify and make the registration.好的,请等下;如果你确定要今晚入住,我将帮你确认并登记;机场登记1.打预定A: Hello This is American airline reservation office.你好这是美国航空订票办公室;B: Hello I’d like to reserve a seat to Beijing today.你好我要预订今天去北京的机票;A: Just one moment, please. Let me check for you.请稍等;让我替您查一查;B: OK. 好的A: We have two flights, one at 2:00 pm, and the other at 5:00 pm. Both flights have seats available. Which would you like to take, sir我们有两个航班,一个是下午两点的航班,另一个下午5点的;两个航班都座位;你要搭乘哪个航班呢,先生B：I’d like to take the first available flight.我想要早点的那个航班;A：Which would you prefer, first class or economy你想要头等舱还是经济舱B：Economy, please. What time does the flight get into Beijing经济舱;请问飞机什么时间进入北京A: At 6:00 o’clock. Let me give you a final confirmation. your fli ght number is 212 , leaving JFK Airport at 2:00 o’clock in the afternoon on July 8. If you are sure to take this flight, I will make reservation for you, and may I have your name今天六点;让我给你最后的确认.您的航班号是212, 7月8日下午两点在JFK机场登机;如果你肯定搭乘这班机,我将帮您预订了;请问你的名字好的;姓名是布莱克;请问我需要何时办理登机手续A: You have to be there an hour before the departure. Do you have any other questions你必须在提前一小时;您还有别的问题吗B: I have no other questions, thank you. 没有了谢谢你A:It is my pleasure. 这是我的荣幸2. 现场买票Mrs. Fu : Hurry up We don't have much time left.快点我们没有多少时间了;Mr. Fu : Take it easy. We still have two hours.放轻松;我们还有两个小时;Mrs. Fu : Come on This is my first time ever to take a plane. I don't want anything to go wrong.拜托这是我第一次搭乘飞机;我可不想出任何差错;Mr. Fu : Let me take care of everything, all right Now, let's go to the check-in counter.让我来照看所有的东西,好吗现在,让我们去柜台办理乘机手续;Airline Clerk : May I see your tickets and passports, please我可以看一下您的机票和护照好吗Mr. Fu : Here they are. 给您;Airline Clerk : Would you put all your baggage on the scale, please....Ah, eighteen kilos.您能把你的行李放在秤上,好吗....啊,18公斤;Mrs. Fu : Is that inside the free allowance没超出免费行李额吧Airline Clerk : Yes, we allow twenty kilos each.是的,我们允许20公斤的行李;Mrs. Fu : That's lucky To her husband What's next太幸运了接下来呢Mr. Fu : They'll have to check our baggage. Why don't you wait for me upstairs at the refreshment lounge他们必须检查我们的行李;你在楼上休息室等我吧Mrs. Fu : All right. She goes off. 好的;Airline clerk : Open your baggage, please.把你的行李打开吧;Mr. Fu : Sure. He opens the bags. The airline clerk examines them. 好的;他打开包;航空公司职员进行安检;Airline Clerk : All right. Thank you, sir. 好;谢谢你,先生;Mr. Fu : Upstairs at the lounge. What did you order for me楼上大厅;您点了什么给我吗Mrs. Fu : Black coffee. What do we do now咖啡;我们现在做什么Mr. Fu : Let me finish this coffee and then we will go to gate 5. They're announcing our flight. 我喝完这杯咖啡,然后我们就会去5号登机门;他们会提醒我们登机;Mrs. Fu : I didn't hear anything. 我什么也没听到;Mr. Fu : It's on that sign board up there. See UA 801. At gate 5. Have you payed the check yet 它在那个标志板;看到了吗航班UA 801. 在5号门登机;你付费了吗Mrs. Fu : Yes. 是的Mr. Fu : Let's go then 那我们走吧;Airline Clerk: Next person,please 下一位珍妮佛: Is this the right counter to check in for this flight这趟航班是在这里登记吗机场值机人员: Yes,It passport and ticket,Please.是的;请出示你的护照和机票珍妮佛: Here you ,I'd like an aisle seat,Please.给你;恩,麻烦你为我安排一个靠近过道的座位;机场值机人员请等一下;好了;你有几个包裹要托运;珍妮佛: Two.机场值机人员: Please put them on this scale.请把它们放在重量称上;珍妮佛: All right. 好的;机场值机人员: Any carry-ons还有其他的随身行李吗珍妮佛: Just one bag. 只有一个包;机场值机人员: Here's your ticket and boarding pass. 这是你的机票和登机牌;珍妮佛: What time does boarding start什么时候开始登机机场值机人员: It's printed on the boarding pass.登机牌上已经标明了;珍妮佛: Thanks.。

客房常用英文带翻译常用客房英文及翻译。

在酒店住宿期间，客房是我们最常待的地方之一。

因此，了解客房常用的英文词汇是非常必要的。

以下是客房常用英文及翻译：1. Room service 客房服务。

Room service refers to the service provided by the hotel staff to deliver food, beverages, and other items to the guest's room.客房服务是指酒店员工提供的向客人房间送餐、饮料和其他物品的服务。

2. Housekeeping 客房服务。

Housekeeping refers to the service provided by the hotel staff to clean and maintain the guest's room.客房服务是指酒店员工提供的清洁和维护客人房间的服务。

3. Check-in 入住。

Check-in refers to the process of registering at the hotel and receiving the room key.入住是指在酒店登记并领取房间钥匙的过程。

4. Check-out 退房。

Check-out refers to the process of leaving the hoteland settling the bill.退房是指离开酒店并结算账单的过程。

5. Room type 房型。

Room type refers to the different types of rooms available in the hotel, such as single, double, twin, suite, etc.房型指酒店提供的不同类型的房间，如单人房、双人房、双床房、套房等。

6. Amenities 设施。

日常用语（句子）：酒店常用英语?Restaurant??酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以?B&B?家庭式酒店?Boutique?hotel?精品酒店?Resort?度假村?King-size?特大号床?Queen-size?大号床?Twin?beds?双床房?Single?bed?单床房?Double?room?双人间?Single?room?单人间?Suite?套房?Studio?suite?公寓套房?Adjoining?room?相邻房?Connecting?room?连通房?Executive?Floor?行政楼层?Bellboy?行李员?Concierge?礼宾?Receptionist?前台接待?Reception/Front?desk?前台??Coach?旅游大巴?Reservation?预订（不是预定）?Doorman?门房?门童?Housekeeping?staff?客房清洁人员?Room?service?客房服务，有时特指客房送餐服务?Ground?花园?Tip?小费?Service?charge?服务费?Turn?down?开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）?Executive?room?商务房?Shuttle?bus?班车?Do?Not?Disturb?Sign?/DND?sign请勿打扰牌?Please?Make?Up?sign?/PMU?sign??请收拾房间牌?check-out?退房??check-in?登记入住?lobby?大堂?Owner?response:?业主回复基本信息23．May I have your name, please请问您贵姓？10．Which dates would you like to book When will you check in and check out请问您需要订哪一天？什么时候入住及退房？59．What time do you expect to arrive, Sir请问大概什么时候到酒店，先生？46．What time will the guest be arriving客人大概什么到达酒店？11．How long will you stay in our hotel请问您打算逗留多长时间？36．Could you hold t he line, please I’ll check our room availabilities for those days.麻烦请您稍等，我们查询那段时间的房态。

酒店专业英语外语指的是在酒店行业中使用的专业英语词汇和表达方式。

以下是一些常见的酒店专业英语外语示例：1. 酒店服务：- Front desk（前台）- Check-in（办理入住手续）- Check-out（办理退房手续）- Room service（客房服务）- Housekeeping（客房清洁服务）- Concierge（礼宾服务）- Bellhop（行李员）- Porter（搬运工）2. 酒店设施与房间类型：- Single room（单人间）- Double room（双人间）- Suite（套房）- Twin room（双床间）- Executive floor（行政楼层）- Gym（健身房）- Spa（水疗中心）- Pool（游泳池）3. 餐饮服务：- Restaurant（餐厅）- Buffet（自助餐）- A la carte（点菜）- Menu（菜单）- Waiter/waitress（服务员）- Chef（厨师）- Bar（酒吧）- Room service（客房送餐服务）4. 会议与活动：- Conference room（会议室）- Banquet hall（宴会厅）- Event planning（活动策划）- Audiovisual equipment（音视频设备）- Catering（餐饮服务）- Delegate（代表）- Keynote speaker（主讲人）5. 预订与取消：- Reservation（预订）- Availability（可用性）- Occupancy rate（入住率）- No-show（未到）- Cancellation（取消）- Confirmation number（确认号码）- Deposit（押金）这些只是酒店专业英语外语的一部分，实际上酒店行业中的专业术语和表达方式非常丰富。

Reservation n.预定Reserve v. 预定FIT reservation (Full Independent Tourist) 散客预定Reservation clerk 预定员Twin a.双人的Deluxe a.豪华的Rate n. 价格；费用Surname n. 姓氏Initial n. 起首字母Flight number（飞机）航班号Arrival time抵达饭店时间In the name of以（某人）的名义Confirm v. 确认Cancellation n. 取消Check-in入住登记Corporate a. 公司的Corporate reservation公司预算Hold the line别挂断电话Accommodation n. 住宿、便利Settle v. 结帐Account n. 所欠帐目Fax n. 传真；用传真发送Be of help提供帮助Guarantee v. 保证Guaranteed reservation有保证预定Departure date离店时间On a personal (business)trip私人旅行（出差）Credit n. 信用；（银行存款）Credit card信用卡In advance提前American Express美国运通卡Expiration n. 信用卡截止有效日期Hold v. 保留Revise v. 修改Travel agent旅行社Due to因为，由于Alter v. 变更Cancel v. 取消Instead of取代If possible如果可能的话Available a. 有空的Upgrade v. 升级Extension n. （电话）分机号So far so much到目前为止就这些Confirmation number确认号At one’s service乐意帮助Preferential a. 优先的、特惠的Front office总台前台Receptionist接待员Named指定的According to根据Fill out (in) 填写Sign签(名)Passport护照Enjoy喜欢Stay停留Walk-in无预定的客人Extra另外Discount折扣Per每In that case那么several几个Handle处理Frequent Guest常住客Present呈上Tour group旅行团Tour leader领队CITS中国国际旅行社Association协会Name-list名单Visa签证Group Visa团队签证Morning call早上叫醒服务Voucher凭证After you您先请Arrange for the room安排房间Black list黑名单Deposit无预定的客人Extra key备用钥匙Identification身份证明Lobby大堂Make payment / Settle the bill结账Morning call叫早服务Passport护照Registration入住登记Service Charge服务费Take a print of the card刷信用卡Signature n. 签名Skipper n. 逃账者Coupon抵用券Receipt收据Considerate adj. 考虑周到的、体贴的Disabled adj. 残疾的、无能力的Valet服务员；洗熨衣服Facility n. 设施、工具Designated a. 指定的Courteous a. 礼貌的License n. n. 执照Converse n. 交谈Independently adv. 独立地Exceed v. 超过，胜过Recreational娱乐的billiard n. 台球Bowling保龄球Gymnasium[dʒim‘neiziəm] n. 健身房Souvenir n. 纪念品Spacious宽敞的Gatekeeper n. 门卫Concierge [kɔ:nsi’ɛəʒ] n.n. 门房，行李生v. 护送Ambassador n. 大使Escort Castle n. 城堡Run errands跑腿办事Billiard台球After you您先请Excellent people skills良好的交际能力Meet（exceed) customerexpectations达到或超过客人的期望Service guide n. 服务指南Directory of services服务指南Room service menu客房服务餐饮菜单Slide back and forth前后滑动Cozy [‘kəuzi] 舒适的、安逸的、惬意的Luggage rack行李架Storage receipt保管凭条Sign标牌、记号Doorknob球形门拉手Remote control遥控器Balcony阳台Representative[repri’zentətiv] 代表Hospitality 好客Bumping颠簸的Limousine [limə’zin ] 豪华汽车Under one’s belt在某人掌控中，有经历Laundry n. 洗衣店，洗衣房；洗衣；送洗衣物Housekeeper n. 客房管理员Housekeeping n. 客房部Housekeep v. 客房管理Silk dress真丝裙Contain v. 包含，包括Stationery n. 文具Folder n. （文具）夹子，折叠式册子Colorfast不褪色的Run v. 掉色Dry-clean v. 干洗Lining n. （衣服的）衬里Unstitch v. 脱线Tear v. 撕裂Further adj. 进一步的Three-piece suit三件套西装Sweater [‵swetə(r)] 羊毛衫Express adj. 快速的Express laundry service快洗服务Extra adj. 额外的Charge n.&v. 收费Pick up取（衣物）Shrink v. 缩水Otherwise否则Damage n. &v. 损坏，损伤Complaint n. 投诉，抱怨Policy政策，规定Refund v. 退款Indemnity n. [ɪn‵demnəti]赔偿Compensation n. 补偿Compensate v. 补偿，赔偿Convenience n. 方便Convenient adj. 方便的，便利的Fill out / in填写Vest n. 背心Iron v. 熨烫Soft soap液体或半液体肥皂Fade v. 褪色Spill v. 溅，泼Vinegar醋Remove v. 除去Mend缝补Sock短袜Darn v. 织补Button纽扣Missing缺少的Valet熨烫工Valet service洗烫服务Deliver发送Bikini比基尼Blouse女长衫Bra (brassiere) 胸衣Dress连衣裙Handkerchief手帕Shorts短裤Skirt短裙Slacks / pants / trousers长裤Socks (pair) 短袜stockings长袜Suit (2pcs) 西装（两件套）T-shirt T恤Ladies underwear女士内裤Underpants (man) 男士内裤Sport shirt运动服Jacket夹克衫Jeans仔服Rate list价目表Scarf围巾Uniform制服waistcoat马甲Starch上浆Shrink缩水stain污点Seam裂缝Iron熨烫Stitch缝合Unstitch脱线burnt烧坏的、烫坏的Check-out离店结帐Print the bill打印帐单Service charge服务费Deposit n. 预付金Receipt n. 收据Invoice n. 发票Currency n. 流通货币Settle the bill结帐Exchange memo兑换水单Exchange rate quotation外汇牌价Minibar n. 迷你吧(客房酒吧;客房小冰箱)Folio n. 客户个人帐目Total v. 总计,合计Imprint n. 压印，刻印，使铭记Traveler’s check旅行支票Room service客房送餐服务Laundry n. 付(待)洗衣物,已洗衣物Dispute v. n. 争议,纠纷F&B餐饮(food and beverage)Equivalent n. 等同物,等价物ancestor n. 祖先celebrate v. 庆祝，纪念decorate v. 装饰delicious adj. 美味的dragon n.龙dumpling n.饺子New Year‘s Eve n. 除夕joyful adj. 充满欢乐的lantern n. 灯，灯笼local adj. 地方的，当地的magical 有魔力的，有魅力的relative n. 亲属，亲戚Family reunion dinner n. 团圆饭the beginning of New Year初一Spring Festival couplets 春联do Spring Festival shopping买年货Fireworks 爆竹Lion and dragon dance舞狮舞龙riddles written on lanterns灯谜New Year‘s visit 拜年staying-up 守岁taboo 禁忌offer sacrifices to one‘sancestors 祭祀祖先Enjoy family life 享受家庭生活Roomdoor房门Bell门铃Locker门锁/ 更衣室Main switch总开关Air vent空调百叶门Closet衣柜Shelves衣柜内固定木架Clothes hanger衣架Luggage rack行李架Air condition control空调调节器Dressing table梳妆台Drawer抽屉Mirror镜子Table lamp台灯Lamp shade灯罩Stationary holder文具盒TV set电视机TV controller电视遥控器TV holder电视遥控器套Stool (chair) 梳妆凳Waste basket 垃圾筐Curtain窗帘Glass玻璃窗Arm chair圈椅Stand lamp落地灯Coffee table咖啡台Thermos bottle冰壶Ice bucket热水壶（膳魔师）Tea cup茶杯Ashtray烟灰缸Tea box茶叶盒Glasses玻璃杯Electric jug kettle电水壶Bedspread床单Bedding bag (quilt cover) 被套Bedside cupboard床头柜Acoustics & adjustment床头音响控制板Do not disturb (DND) 请勿打扰Mural picture挂画Smoke reaction烟感器Carpet地毯Wallpaper墙纸Ceiling天花板Bathroom浴室Air exhauster抽风机Fluorescent lamp [flɔ:‵resnt] 日光灯Washbasin / sink面盆/ 水槽Tap (hot & cold) 水龙头Towel set毛巾架Water tank水箱Bathtub浴缸Nozzle花洒Scottles holder纸巾盒（一般使用斯歌特牌Scale磅秤/ 规模/ 比例Shower curtain浴帘Hair dryer吹风筒Bathrobe浴衣Sewing kit针线包Comment cards意见卡Post cards明信片Drinks price list酒水价目表Pad, pencil, writing paper留言本、铅笔、留言纸Body foam沐浴液Hair shampoo洗发液Hair conditioner护发素Body lotion护肤乳液Comb数字Toothbrush & toothpaste牙刷& 牙膏Shower cap浴帽Tissue面巾纸Toilet paper厕纸Vacuum吸尘，吸尘器Convenient方便的Disturb打扰In a mess一片混乱Turndown service清理服务/开夜床Tidy up整理，收拾，拾掇Trolley手推车、餐车Housemaid / chambermaid /room attendant女服务员atmosphere气氛，氛围Cigarette [siɡə′ret] 香烟Brand品牌Curtain窗帘Typical典型的、特有的Cushion [′kʊʃən] 靠垫Mattress床垫Take a nap小睡，午睡Be off下班Overnight staff夜班工作人员Minimum charge最低消费Service charge服务费Bacon培根、腌肉、熏肉Breakfast roll早餐包Continental breakfast大陆式早餐American breakfast美式早餐Breakfast buffet自助早餐Croissant [krə′sɑnt] 可颂面包、羊角包Toast吐司、烤面包juice果汁White coffee加奶咖啡Fried egg煎蛋Boiled egg水煮蛋Soft boiled egg软心煮蛋，两分钟，半熟Hard boiled egg硬心煮蛋，五分钟，熟透Sunny-side up (down) 只煎一面，蛋黄朝上（朝下）Turned over两面煎Easy over (over-easy) 两面稍煎Over-hard两面煎老Scrambled egg炒蛋Preserved egg皮蛋Century egg皮蛋Poached egg水煮荷包蛋Jellied egg蛋羹Omelet加料蛋卷（蘑菇、腌肉等）Grilled tomato烤西红柿Porridge粥Corn flakes谷物麦片Menu菜单beverage酒水饮料Legibly易读的、易辨认的Positive积极的、正面的Negative消极的、负面的Plate盘子macaroni [mækə′rəʊni] 通心粉、意大利面sauce酱汁Soy sauce酱油shred切成丝、切碎Shredded chicken salad鸡肉沙拉Sliced white loaf切片白面包Diced chicken鸡块、鸡丁Coffee table咖啡桌Doorknob menu挂门餐牌Tick the items选择项目Marmalade橘子酱、涂果酱Preserve果酱Can v. 罐装、听装grapefruit n. 柚子Freeze v. 冷藏Canned or Frozen罐头或冰冻的Sweeten v. 使甜、加糖Unsweeten v. 免糖Consomme [kən'sɒmeɪ] 肉汤Grill炙烤Veal小牛、牛肉salmon ['sæmən] 三文鱼、大马哈鱼Smoke烟熏的、烟制的Scottish苏格兰的Pour倾倒tray托盘Private room包厢Indicate显示、表明、指示Deposit押金Specified time指定就餐时间A later arrival (比预定时间）晚到Restaurant餐厅Contact v. 与．．．联系；联络Appreciate v. 赏识；欣赏;感激的；感谢的Arrange v.安排A party of four一行４人Vacant a. 空着的；无人坐Lounge n. 酒廊；休息室In the meantime在此期间；其间Have someone seated安排某人入座Have someone doing让某人一直做某事，不停地做Step this way这边走Fantastic a. 极好的；美妙的Terribly a. 很；非常Prefer v. 宁愿；更喜欢Lemon n. 柠檬Black tea红茶Recommend推荐Chilli辣椒、辣的Salty咸的Aromatic香的Oily油的Flavor n. 风味，口味Cuisine菜肴、菜系Favorite受欢迎的食品Speci`ality （同specialty) 特殊风味的食品That’s all for now先点这些菜吧Raw生的，生肉的Fillet steak菲利牛排Registered guest住店客人Liter一公升、一扎deluxe cold dishcombination冷水拼盘Recommend v. 推荐Liquor n. 白酒Strong adj. 烈性的（如酒）Experience v.&n. 经历，感受，经验，体验Fantastic adj. 极好的Banquet n. 宴会Watermelon n. 西瓜Deluxe adj. 豪华的Combination n. 结合，联合Grill v. 铁扒，用明火烤Pigeon n. 鸽子Speciality n. 特产Sautév. [soʊ'teɪ] 嫩煎Prawn n. 对虾Pomfret n. 鲳鳊鱼Assorted adj.各种各样的assorted fruits水果拼盘with our compliments免费赠送Brandy白兰地Crème de cacao（法）可可甜酒Pour倾倒One measure of一份Stir搅拌Top up with champagne用香槟倒满Tall chilled glass高脚冷玻璃杯Bali巴厘岛（印尼）Lime酸橙汁A dash of少许vigorously大力、猛力Crushed ice碎冰Horrible [`hɒrəbl] 讨厌的、可怕的、震惊的Lobster龙虾Soda water苏打水Soft drink软饮料Potato chip薯片Peanut花生Dessert [dɪ'zɜ:t] 甜品Desert 沙漠On the house免费、由本店承担费用annoy使生气、使恼火常见烹饪方法：fry 煎、deep fry 炸、stir-fry 炒、grill 烤、braise 烩、bake 烘、steam 蒸、smoke 熏、boil 煮、炖stew、scalding 白灼、BBQ 铁板烧、quick boil 汆, instant boil 涮, bake in a pan 烙, braise in soy sauce 红烧, marinate 卤制刀功：mashing 捣成泥、shredding 切片、slicing 切丝、dicing 切块、mincing 切碎、filleting 切柳条、stuffing酿入、boning 去骨、shelling 去壳、skinning 去皮、scaling 去鳞、pickling 腌制味道：acid, bitter, fruity, hot, mild(清淡的), salty, savory (香薄荷的), scented (有香味的), sour, spicy, sugary, sweet质地：chewy 有嚼头的, chopped 剁碎的, crisp 脆的, crumbly 易碎的, crunchy 嘎吱嘎吱的, dry 干的, flaky 薄片状, smooth 柔滑的, tender 细嫩的外形：round, square, oval 椭圆形, triangular 三角形的, rectangular 长方形的, tubular 管状的,irregular shaped 形状不规则的, diamond shaped菱形的, butterfly shaped,crescent shaped 月牙形,cone shaped 圆锥形,barrel shaped 桶状的Teppanyaki (铁板烧) isgrilled slices of beef.Dolmades(多美滋) aresmall parcels made withvine leaves (葡萄叶)containing rice andspices.Polpette are small meatballs rolled in bread crumbs.介绍制作方法和配料With shabu shabu(日式油纸火锅）, you dip your ownsteak into boiling stock withchopsticks.Chef’s fried rice is friedrice with shrimp, eggs andbroccoli (花椰菜).常见常用料及菜名（西餐）：Sirloin 西冷（牛肉脊骨两旁的肉）Pasta 意大利面食，包括spaghetti 实心粉和Macaroni 通心粉，宽面条LasagnaCutlet 吉列(裹面粉炸的肉排或肉片）Chowder 周打（香味浓郁的奶汤，例如周打鱼汤等）Puff 泡芙（酥脆西式小点，内里填充奶油和果酱）Smoked salmon 烟熏三文鱼Black Caviar 黑鱼子酱/Oyster 生蚝/常见常用料及菜名（西餐）：Goose Liver Sauce 鹅肝酱French Style Baked Snail法式焗田螺Russian Borsch 罗宋汤Cream & MushroomsSoup 奶油蘑菇汤Minestrone Soup 意大利蔬菜汤Fruit Salad 水果沙拉/杂锦色拉Mixed Salad常见常用料及菜名（西餐）：吉列大虾Prawn –Cutlet法式烧鸡French-Style Roast Chicken法式烤羊腿French-Style Roast Leg of Lamb意式橙烩鸭Italian-Style Duck with Orange Zest and Curacao Sauce (橙味汁）红酒烩牛脷braised OX-tongue with red wine黑椒牛仔骨Fried beef short ribs with black pepper sauce洋葱烧汁焗鸡腿baked chicken leg with onion常见常用料及菜名（中餐）：鱼片sliced fish肉丝shredded meat薯泥mashed potatoes 鸡丁diced chicken酿豆腐stuffed bean curd 炸鱼柳fried fillet of fish 虾仁shelled shrimp去鳞鱼scaled fish咸腌菜pickledvegetables常见常用料及菜名（中餐）：川菜condiments 调味料/Chinese Red pepper 花椒Chilli / Red Pepper 辣椒/ Pepper 胡椒Sticky-hot and strangeflavor 麻辣味Twice-cooked Pork Slices回锅肉Special Spicy Chicken辣子鸡Shredded Pork with SpicyGarlic Sauce 鱼香肉丝Kung Pao Chicken 宫保鸡丁Ma Po Beancurd 麻婆豆腐常见常用料及菜名（中餐）：鲁菜，口味偏咸Roasted Pork Intestine九转大肠Fried Sea Cucumber withSpring Onion 葱烧海参粤菜，选料精致、清淡爽口White Sweet and SourTrotter 白云猪手Sweet and Sour Pork 糖醋咕噜肉江苏菜，重配色和造型Fried Mandarin Fish inSquirrel Shape 松鼠桂鱼Changshu Beggar’sChicken 常熟叫化鸡常见常用料及菜名（中餐）：福建菜，多用海鲜，味道清淡鲜嫩Buddha Jumping Over theWall 佛跳墙湖南菜，咸辣油重Sauced Pork withCabbage 腊味合蒸安徽菜，精于烧、炖和烟熏Ba Gong Shan MeatBeancurd 八公山豆腐浙江菜，擅长河鲜和海鲜West Lake Fish in SweetSour Source 西湖醋鱼Dongpo Pork 东坡肉。

第一节客房服务常用英语词汇一、客房种类Single room 单人间Double room 大床间Twin room 双床间Triple room 三人间Suite 套房Junior suite 普通套房Deluxe suite 豪华套房Duplex suite 立体套房Presidential suite 总统套房Standard room 标准双人房Deluxe room 豪华房Business room 商务房Executive floor 行政楼层Inside room 内景房Outside room 外景房Corner room 角房Connecting room 连角房Adjacent room 邻近房二、客房状态Vacant clean 清洁房Occupied 住客房Stay 续住房Expected departure 预期离店房Vacant dirty 脏房Sleep out 住客外宿房Long stay 长住房Out of order 维修房No baggage 无行李房Light baggage 少量行李房Please make up room 请即打扫房Do not disturb 请勿打扰房三、客房家具和设备Bed 床Single bed 单人床Double bed 双人床Queen-size bed 大号双人床King-size bed 特大号双人床Foldaway bed 折叠床Baby cot 婴儿床Water bed 水床Sofa bed 沙发床Mattress 床垫Bedside table 床头柜Desk 台子Table 桌子Tea table 茶几Sofa 沙发Chair 椅子Cabinet 橱Drawer 抽屉Washing basin 洗脸盆Toilet 抽水马桶Bath tub 浴缸Shower head 淋浴喷头Towel rack 毛巾架Television 电视机Computer 电脑Telephone 电话Refrigerator 电冰箱Safe-deposit 保险柜Air conditioner 空调Electric kettle 电水壶Carpet 地毯Lamp 灯Desk lamp 台灯Wall lamp 壁灯Floor lamp 落地灯Bedside lamp 床头灯Mini bar 小酒吧Mirror 镜子Switch 开关Hair dryer 电吹风四、客房用品Wall painting 壁画Pillow 枕头Pillow case 枕套Sheet 床单Blanket 毛毯Quilt 被子Bedspread 床罩Bed pad 衬垫Window screening 窗纱Window curtain 窗帘Towel 毛巾Bath towel 浴巾Hand towel 手巾Bath mat 脚巾Bath robe 浴袍Shower curtain 浴帘Lamp shade 灯罩Bulb 灯泡Clothes hanger 衣架Rubbish bin 垃圾桶Remore controller 遥控器Battery 电池Slippers 拖鞋Shoe shine paper 擦鞋纸Clothe brush 衣刷Shoe basket 鞋篮Thermos bottle 热水瓶Cold water bottle 冷水瓶Cup 茶杯Glass 玻璃杯Wine glass 酒杯Tea tray 茶盘Match 火柴Ice bucket 冰桶Ashtray 烟灰缸Green tea 绿茶Black tea 红茶Jasmine tea 花茶Coffee 咖啡Laundry bag 洗衣袋Laundry list 洗衣单Shopping bag 购物袋Pen 钢笔Writing paper 信纸Envelope 信封Note pad 便签Post card 明信片Sewing kit 针线包Service directory 服务指南Room service menu 房内用餐指南DND card 请勿打扰牌Magazine 杂志Stationery folder 服务夹Facial tissue 面巾纸Toilet paper 手纸Emery board 指甲钳Bath soap 浴皂Facial soap 洗面皂Shampoo 洗发液Foam bath 沐浴液Comb 梳子Toothbrush 牙刷Toothpaste 牙膏Razor 剃须刀Bed board 床板Iron 电熨斗Ironing board 电熨板Electric shaver 电动剃须刀Alarm clock 闹钟Ice pack 冰袋Plug 插头Transformer 变压器Wheel chair 轮椅四、清洁设备及用品Maid’s cart 工作车Vacuum cleaner 吸尘器Space vacuums 吸水机Broom 扫帚Scrubber 刷子（硬）Brush 刷子Bucket 桶Mop 拖把Rag 抹布Steel wool 钢丝绒Spray bottle 喷壶Rubber gloves 防护手套Mop wringer 拖把拧干机Carpet shampoo machine 洗地毯机Rotary floor scrubber 洗地机Chemical cleaners 化学清洁剂All-purpose cleaners 多功能清洁剂Diainfectant 消毒剂Metal polishes 金属上光剂Furniture polishes 家具上光剂Brass polishes 擦铜剂五其他设备及用品Sewing machine 缝纫机Somke detector 烟感器Sprinkler 花洒Fire hydrant 消防栓Emergency exit 安全出口Extinguisher 灭火器六对客服务Housekeeper 管家Housemaid 客房女服务员Room attendant 客房服务员Supervisor 主管Clean the room 打扫房间To make up the room 整理房间To clean the bathroom 打扫卫生间To make the bed 铺床Turn-down service 做夜床Laundry service 洗衣服务Laundry 湿洗Dry-wash 干洗Pressing 熨烫Express service 快洗Baby sitting 婴儿照顾Wake-up call 叫醒服务Check in 入住Check out 退房Shoe polishing 擦鞋Lost and found 遗拾物品Room service 房内送餐服务第二节客房服务常用英语200句1.Good morning,sir.早上好，先生。

酒店常用英语词汇Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订（不是预定）Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务（指的是傍晚的时候再次整理房间，使客人晚上睡的舒服）Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌Please Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Executive Housekeeper; Head Housekeeper客房部主管Chambermaid客房女服务员Head Waiter ；Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation客满fully booked房间种类types of rooms双人房double room标准房standard room双床房twin room高级房superior room豪华房deluxe room商务房executive room套房suite普通套房junior room高级套房senior suite总统套房Presidential suite朝南的房间 a room facing south 公寓套房studio room连通房connecting room相邻房adjoining room没有按预定抵店no show确认信letter of confirmation 服务费service charge额外费用extra charge班车shuttle bus全价full price折扣价discounted price标准价rack rate优惠价special price免费complimentary rate特大号床king-size bed大号床queen-size bed推迟postpone空房Vacancy/vacant room取消cancel/cancellation更改change预定book/reserve自动门automatic door登记入住check in结帐check out一件行李 a piece of baggage/luggage 背包shoulder bag纸箱cardboard box手提箱briefcase汽车行李箱luggage trunk送行李send up填写fill out名牌name tag夜床服务turn –down service 打扫房间make up稍稍整理tidy up洗衣项目laundry items加快服务express service核对check包间private room菜单menu套餐set menu定满了fully booked租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair （与书桌配套的）椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P.市场营销部sales & Marketing Division 销售部Sales Department公关部Public Relation Department预订部Reservation Department客务部Room Division前厅部Front Office Department管家部Housekeeping Department餐饮部Food & Beverage Department康乐部Recreation and Entertainment Department 工程部Engineering Department保安部Security Department行政部Rear-Service Department商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务。

常见的餐厅英语问题(Q:服务员A:顾客)Q: Have you got a table for two, pleaseA: Certainly, sir. I'll show you to your table.Q: May I have a reservation for ten for tonight, please A: I'm sorry,sir. The restaurant is fully booked.Q: 您预定了吗A: Have you made a reservationQ: 您喜欢吸烟区还是非吸烟区A: Would you like smoking or non-smoking area Q:您想喝些什么A: Would you like something to drinkQ: 您现在可以点餐吗A: May I take your order nowQ: 请坐,给您菜单,先生.A: Sit down, please. Here is the menu, sir.Q: 您想吃什么菜A: What kind of foods would you like to haveQ: 您用餐前要喝什么吗A: What would you like to drink before your meal Q: 您要喝咖啡还是茶A: What would you like to have, coffee or teaQ: Could I have the bill, pleaseA: Certainly, sir. Wait a moment, please.Q: 请问您怎样付款A:How would you like to payQ: 这是您的账单,请您在这里签名.A: Here is the bill. Please sign your name here. Q: 餐厅招牌菜式是什麼A: What is the specialty of the houseQ: 今天餐厅有什么特餐吗A: What do you have for today's specialQ: 餐厅是否有供应素食餐A: Do you have vegetarian dishesQ: Could you tell me where I could wash my hands A: Go straight ahead. Turn left.Q: I'd like a glass of water, please.A: Certainly, sir. I'll bring it right away.Q: 请给我一瓶矿泉水.A: May I have a bottle of mineral waterQ: My steak is overdone. It's too tough.A: I'm terribly sorry to hear that.Q: 甜点有那几种A: What do you have for dessertQ:可以给我一些芝士吗A: May I have some cheeseQ: 可以给我一点蕃茄酱吗A: May I have some ketchup, pleaseQ: 可不可以不要甜点改要水果A: Can I have some fruit instead of the dessertQ: I would like to have your special beefsteak.A:How do you like your beefsteak, sirG:Medium well, please.Q: How would you like your eggsA: A fried egg,sunny-side up.Q: Could you tell me the Service hours of restaurantA: 7:00a.m.to 9:00a.m. for breakfast.Q:请给我刀,叉.A:May I have a fork and knife, pleaseQ:请给我一双筷子.A:May I have a pair of Chopsticks, pleaseQ: Can we sit over there There's a table free by the window. A: Sorry, sir. The table has been reserved.Q: What do you recommendA: How about a green tea or a jasmine teaQ: I like to have a cup of coffee, please.A: Certainly, madam. What kind of coffee would you likeQ: 给您.砂糖就在那边.A: Here you are. You'll find the sugar just over there.Q:请在您的账单上签上您的名字和房间号A:Could you sign the bill and add your room number, pleaseQ:我上错了汤,真抱歉.A:I do apologize for giving you the wrong soup.Q: I'd like to have a table for 8 for lunch.A: Would you like a table in the hall or a private roomQ: Is there a minimum charge for a private roomA: Sure. There is a minimum charge of 600yuan.Q:您点的菜已经上齐了.请慢用.A:All your dishes are served now. Please enjoy your meal.Q: 让您久等了.这边请.A:Thank you for waiting. This way,please.Q:先生,请出示您的早餐劵A: Sir,Could you show your breakfast voucher, pleaseQ: 女士,,您要品尝一些点心在您用餐之前吗A:Madam,Would you like to have some dim sum before your meal Q:先生,我能帮您换一个小一点的碟子吗A:Sir, shall I change the plate for a smaller oneQ:打搅了,先生,我可以把盘子收起来吗A: Excuse me, may I take your plate, sirQ:我向您保证,下次绝不会再出现这种情况了.A:I assure you that it won't happen again.Hotel personnelDirector general 董事长General manager (D.M) 总经理deputy general manager (D.G.M) 副总经理Department manager 部门经理Assistant manager (A.M D.M) 大堂副理 Executive on duty （E.O.D 行政值班经理Supervisor 主管 Captain 领班Secretary 秘书Accountant 会计Cashier 收银员 Hotel doctor 饭店医生Receptionist 前台接待员Trainee 实习生Room attendant 客房服务员 Operator 接线员Bellman 行李员Waiter 餐厅男服务员Waitress 餐厅女服务员Chef 厨师长Security 保安Hotel departmentHuman resources dept 人力资源部市场营销部Food and beverage (F&B) 餐饮部Front office (F.O) 前厅部Housekeeping dept (H.K) 客房 Engineering dept 工程部Accounting dept 财务部Entertainment dept 娱乐部Banquet reservation 宴会预定Room service 客房送餐Chinese restaurant 中餐Western restaurant 西餐厅Security dept 保安部Meeting hall 会议室Multifunction hall 多功能厅Night club 夜总会Dancing hall 舞厅Health center 健身中心Swimming pool 游泳池Billiard room 台球室Sauna 桑拿Massage parlor 按摩房Supermarket 超市Beauty salon 美发中心Bell service (concierge) 行李服务Front cashier 前台收银Business center 商务中心Laundry 洗衣房Words for front officeRegistration card (R.C) 登记单Reservation list 预定单Waiting list 等候预定Message 留言Breakfast coupon 早餐券Room card 房卡Group rooming list 团队用房单Room status 房态Vacant clean 干净房Vacant dirty 脏房Arrival 到达Expect arrival 预计到达Early arrival 提前到达Departure 离店Expect departure 预计离店Early check-out 提前离店Late check-out 延迟离店Extend departure 延期Release 再出租Room available 可用房Room occupied 已占用房Out of order 维修房Day use 半日用房House use 酒店用房Discrepancy 误差Complementary 免费Occupancy 出租率Room type 房型Standard twin 标准双人间Deluxe king-size 豪华单人间Business suite 商务套房Presidential 总统套房Extra bed 加床Room rate 房价Upgrade 升级Forecast 预报Hospital 医院Package 包价Walk in 散客（无预定）Guarantee 保证Deposit 押金Receipt 收据Credit card 信用卡Service charge 服务费Information 问讯Identity card 身份证Address 地址Passport 护照Visa 签证Visa available 签证有效期Nationality 国籍Male 男Female 女Signature(sign) 签字Change room 换房Elevator 电梯Stairs 楼梯Escalator 扶梯Corridor 走廊Extension 分机Local call 市内电话DDD 国内长途IDD 国际长途Collect call 对方付费电话Morning call 叫早Express mail 特快专递Postcard 明信片Discount 折0扣酒店礼宾英语（一）May I take your luggage for you?我来帮您拿行李，好吗？Just a moment ,please . I’ll bring a luggage cart.请稍等一下，我去推一辆行李车来。

English Training ManualBASIC ENGLISHBasic English for Hotel Service称谓：1、直接称谓：Mr.XXX, Mrs.XXX, Ms.XXX, Miss.XXX,Sir, Madam, Gentlemen, Lady, young gentleman.问好：2、Good morning, sir/madam早上好！先生/夫人。

3、Good afternoon, sir/madam下午好！先生/夫人。

4、Good evening, sir/madam晚上好！先生/夫人。

5、Hello!您好！6、How do you do?您好！7、How are you, sir/madam?先生/夫人，好吗？欢迎：8、Welcome to the TianFu Sunshine Hotel.欢迎光临天府阳光酒店。

9、Nice to meet you.很高兴见到您。

(第一次见面)10、We’re glad to see you again.我们很高兴能再见到您。

询问/征询：11、May I have your name, please?请问您叫什么名字？12、Your initials, please?请问您的名字首写字母？13、May I have your first name?请问您贵姓？14、Could you spell your name please?请拼一下您的名字好吗？15、May I have your room number?请您告诉我您的房间号，好吗？16、May I have your signature, sir?……here please.先生，请签名好吗？17、May I ask who is next?请问下一位是哪位？18、May I be of service, madam?请问这位夫人，我能为您做些什么？19、May I recommend our……, sir?先生，我能为您推荐我们……20、May I help you with……madam?夫人，我能帮您做……21、May I come in?我可以进来吗？22、Would you like me to book a ……for you?需要我为您预订…23、Is there anything else I can do for you, madam?这儿需要我帮忙吗？24、What’s the trouble, sir?您怎么啦，先生？祝愿/祝福：25、Have a pleasant stay at our hotel, sir.先生，愿您在我们酒店住得愉快。

酒店英 《亲爱的》《最后一面》 语 口 语每天一点点就是大进步！常用酒店英语词汇Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店Boutique hotel 精品酒店Resort 度假村King-size 特大号床Queen-size 大号床Twin beds 双床房Single bed 单床房Double room 双人间Single room 单人间Suite 套房Studio suite 公寓套房Adjoining room 相邻房Connecting room 连通房Executive Floor 行政楼层Bellboy 行李员Concierge 礼宾Receptionist 前台接待Reception/Front desk 前台Coach 旅游大巴Reservation 预订(不是预定)Doorman 门房门童Housekeeping staff 客房清洁人员Room service 客房服务，有时特指客房送餐服务Ground 花园Tip 小费Service charge 服务费Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服)Executive room 商务房Shuttle bus 班车Do Not Disturb Sign /DND sign请勿打扰牌lease Make Up sign /PMU sign 请收拾房间牌check-out 退房check-in 登记入住lobby 大堂Owner response: 业主回复Porter门房Hotel Concierge酒店礼宾部Procurement Manager; Purchasing Manager采购部经理Food & Beverage Manager; Catering Manager餐饮部经理Table Hostess餐桌女服务员Kitchen Hand; Kitchen Help;Kitchen Worker厨工Cook; Chef厨师Head Chef厨师长Cook炊事员Assistant Manager大堂副理Lobby Manager大堂经理Tourist Guide导游Sauce Cook调味汁厨师Restaurant Manager饭店经理Rooms Division Manager房务部经理Second Chef副厨师长Second Waiter副领班Trainee Manager见习经理Receptionist接待员Bar Operative酒吧服务员Hotel Accountant酒店会计Chief Accountant; Financial Controller酒店主管会计;财务总监Housekeeping Manager客房部经理Chambermaid客房女服务员Executive Housekeeper; Head Housekeeper客房部主管Head Waiter ;Captain领班Floor Attendant楼层服务员Travel Agent 旅游中介Doorman门童Pantryman配餐员Front Desk Manager前台经理Front Office Supervisor前台领班Front Office Manager前厅经理Assistant Front Office Manager前厅副理Cleaner清洁工Food Checker食品检验员Vegetable Cook蔬菜厨师Materials Manager物料经理Western-Style Restaurant Manager西餐部经理Executive Assistant Manager行政副经理Assistant Banquet Manager宴会部副经理Banquet Manager宴会部经理Night Manager夜班经理Hotel Greeter迎宾员Reservation Manager预订部经理Chinese-Style Restaurant Manager中餐部经理Resident Manager驻店经理Front Clerk; Reception Clerk总台接待员酒店岗位：客房预定room reservation 客满fully booked房间种类types of rooms 双人房double room标准房standard room 双床房twin room高级房superior room 豪华房deluxe room商务房executive room 套房suite普通套房junior room 高级套房senior suite总统套房Presidential suite 朝南的房间a room facing south公寓套房studio room 连通房connecting room相邻房adjoining room 没有按预定抵店no show确认信letter of confirmation 服务费service charge额外费用extra charge 班车shuttle bus全价full price 折扣价discounted price标准价rack rate 优惠价special price免费complimentary rate 特大号床king-size bed大号床queen-size bed 推迟postpone空房Vacancy/vacant room 取消cancel/cancellation更改change 预定book/reserve自动门automatic door 登记入住check in结帐check out 一件行李a piece of baggage/luggage背包shoulder bag 纸箱cardboard box手提箱briefcase 汽车行李箱luggage trunk送行李send up 填写fill out名牌name tag 夜床服务turn –down service打扫房间make up 稍稍整理tidy up洗衣项目laundry items 加快服务express service核对check 包间private room菜单menu 套餐set menu定满了fully booked 租rent计划表schedule推举recommend酒店内设施adapter 连接器brief ease 公文包out of order 坏了coupon奖券Food Mall 食品街Ancient Culture Street古文化街fire sprinkler 灭火喷淋coat hanger 大衣架pillow 枕头heating control 加热控制ice tongs 冰夹chair 椅子bedside table 床头桌ceiling light 顶灯luggage stand 行李架swimming bag游泳袋power socket 电源插座note pad 记事簿shoe basket鞋篮ice bucket 冰桶security latch安全门dry cleaning docket 干洗单breakfast menu 早餐菜单light switch 灯开关air conditioner vent 空调排风口pillow case枕套coffee table 咖啡桌wall paper 壁纸hair dryer 吹风机standing lamp 地灯valet stand 衣物架switch 开关desk chair (与书桌配套的)椅子laundry docket 洗衣单Do Not Disturb Sign 请勿打扰牌DND sign请勿打扰牌chest of drawers 带抽屉的柜厨sheer curtains 纱窗帘desk lamp 台灯television cabinet 电视柜single bed 单人床double bed 双人床desk书桌dusting 去尘toilet brush 马桶刷子refuse bag 废物袋mopping 拖地scrub 檫洗dustpan and brush 簸箕和刷子detergent 清洁剂vacuum cleaner 吸尘器mop 拖把shampoo 洗发水soap 香皂bath foam 浴液sewing kit 针线盒moisturizer 润肤露shower cap 浴帽shoehorn鞋拔shoe shine檫皮鞋Bedside lamp 床头灯smoke detector 烟感器wardrobe 衣柜television guide电视指南Please Make Up sign 请收拾房间牌PMU sign 请收拾房间牌slippers拖鞋drapes 布帘ceiling屋顶Laundry docket 洗衣单window sill 窗台shopping bag 购物袋bookshelf 书架ground floor (英)底，层，一楼cabinet 橱柜switch 开关Venetian blind 百叶窗帘curtain 窗帘wastebasket 字纸篓tea trolley 活动茶几night table 床头柜first floor (英)二楼，(美)一楼folding screen 屏风hanger 挂钩plug 插头wall plate 壁上挂盘Chinese painting 国画elevator, lift 电梯drawer 抽屉second floor (英)三楼，(美)二楼spring 弹簧cushion 靠垫，垫子socket 插座，插口sitting room 起居室voltage 电压floor 楼层，地板carpentry (总称)木器tea table 茶几bedclothes 床上用品quilt 被子mattress 床垫thermos 热水瓶transformer 变压器酒店前台用语：market price 市价cashiers desk 兑换处coin 硬币accounting desk 帐务处check-out time 退房时间voucher 证件price list 价目表check, cheque 支票sign (动)签字interest 利息form 表格reservation 预订reception desk 接待处tip 小费reservation desk 预订处luggage office 行李房spare (形)多余的postpone (动)延期cancel (动)取消travelers cheque 旅行支票pay (动)付款fill (动)填写administration 管理、经营note 纸币registration desk 入宿登记处lobby 前厅luggage rack 行李架visit card 名片identification card 身份证rate of exchange 兑换率conversion rate 换算率charge (动)收费bill 帐单change money 换钱procedure 手续、程序information desk 问询处luggage label 行李标签overbooking 超额订房reasonable (形)合理的cash (动)兑换keep (动)保留、保存bank draft 汇票accept (动)接受procedure fee 手续费fill in the form 填表酒店的种类：Designed hotel 设计酒店boutique hotel 精品酒店certified hotel for tourism 旅游定点旅馆family hotel 家庭旅馆B&B: 经济型酒店resort hotel 度假区酒店酒店部门：电脑部E.D.P. 市场营销部sales & Marketing Division销售部Sales Department 公关部Public Relation Department预订部Reservation Department 客务部Room Division前厅部Front Office Department 管家部Housekeeping Department餐饮部Food & Beverage Department 康乐部Recreation and Entertainment Department 工程部Engineering Department 保安部Security Department行政部Rear-Service Department 商场部Shopping Arcade其他：Oriental Plaza: 东方新天地Forbidden city:故宫High-speed wireless internet: 高速无线上网Owner response: 业主回复Expatriates/ expats:外籍人士/外籍员工F&B:餐饮Mansion/ service-apartment:酒店式公寓English tea:英式红茶/英式下午茶CTS:中国旅行社Prepaid cell: 预付型手机Toiletries: 洗漱用品Morning call 唤醒服务情景对话在饭店购物中心.Good morning，sir. What can I do for you？早上好，先生，我能帮您吗？892.Are you being attended to？有人接待您了吗？893.It is sold by the yard by a package.这个按码记价出售。

客房送餐服务饭店服务英语Room Service in HotelsOne of the main advantages of room service is the convenience it offers to guests. After a long day of traveling or sightseeing, many guests appreciate the option of being able to relax in their room and have a meal delivered to them. It eliminates the need to dress up and go to a restaurant, and allows guests to enjoy a meal in their pajamas if they wish. Room service is also ideal for guests who prefer to work or dine alone, offering them privacy and solitude.In addition to convenience and privacy, room service also allows guests to enjoy a variety of dining options. Hotels often have extensive menus, ranging from quick snacks to full-course meals. They may also offer options for special dietary needs, such as vegetarian or gluten-free dishes. This ensures that all guests can find something to suit their preferences and dietary requirements. Moreover, room service often includes a selection of beverages, including alcoholic and non-alcoholic options.In conclusion, room service is a convenient and popular service provided by hotels for guests who prefer to dine intheir rooms. It offers convenience, privacy, and a variety of dining options. However, guests should be aware of theadditional costs and potential delays associated with room service. Whether choosing to indulge in a relaxing meal in theroom or dining in the hotel's restaurant, hotels strive to provide excellent service to ensure the satisfaction of their guests.。

客房部节能降耗管理规定XX职业学院导学设计方案概要枣庄职业学院导学设计方案学习环节 学生学习活动过程设计 教师指导学生学习过程设计方法手段 时间分配组织教学 明确学习主题 课前 词汇检测 导入 新课问候教师并告之出勤情况了解本次课学习主题： This class, we ’ll learn how to provide room service for the guests. 观看课件，每个小组各五个题签，请小组组员抽取题签完成食品词汇测试任务，说出课件中食品的中英文名称。

看哪一组回答的多又准 如图所示：观看课件，并回答问题： 1.In the picture where is the lady having her meal now ? 2.What is the meaning for room service? 3.Please tell me the steps of room service.组长诵读学习任务单上的学习目问候学生，记录出勤人数； 教师引入学习主题，简洁明了教师播放课件，帮助学生完成任务，及时鼓励学生教师播放课件并就课件中的图片进行提问，请学生回答 引出学习任务问参加省技能大赛的学生，如果在省赛英语测试这一环节抽到的专业词汇“RoomService ”，将如何解释？提问客房送餐服务环节：订餐、备餐、送餐、收盘，本次课主要学习订餐服务环节 请学生诵读学习目标讲授 小组竞赛 看图说词图片提问2m8m3m2…………………………………..装 订线…………………………………枣庄职业学院导学设计方案学习环节学生学习活动过程设计教师指导学生学习过程设计方法手段时间分配明确任务情境自主学习（1）判断I.诵读并翻译Miss Green is in Room 1108.She’d like to have an Americanbreakfast in her room, so shetelephones Room Service at 8:00A.M..凌晨8点钟，住在1108房间的格林女士打电话到客房送餐部，要订一份美式早餐，点的食物如图所示。