酒店管理外文翻译
- 格式:docx
- 大小:38.54 KB
- 文档页数:5
酒店英语管理词汇大全1. Introduction在酒店管理领域,熟悉并掌握一些常用的英语词汇是至关重要的。
这份文档旨在向您介绍酒店英语管理词汇大全,帮助您更好地理解和运用这些词汇。
本文档将涵盖酒店运营管理、客户服务、房间预订、餐饮服务等方面的词汇,以便您在日常工作中更加流畅地与国际客户沟通。
2. 酒店运营管理在酒店运营管理方面,以下是一些常用的词汇:- Front Desk (前台)Front Desk是酒店的前台接待处,负责接待客人、办理入住和离店手续等。
- Housekeeping (客房部)Housekeeping负责酒店客房的清洁、换床、提供毛巾和洗漱用品等工作。
- Concierge (礼宾部)Concierge提供各种咨询、帮助和预订服务,例如旅游景点、餐厅或购物。
- Mntenance (维修部)Mntenance负责酒店设施和设备的维修和保养工作。
- Reservation (预订)Reservation是指客人提前在酒店预订房间的行为。
- Occupancy Rate (入住率)Occupancy Rate是指酒店的入住率,通常以百分比形式表示。
3. 客户服务在酒店客户服务方面,以下是一些常用的词汇:- Welcome (欢迎)Welcome是指酒店向客人表示欢迎。
- Check-in (办理入住)Check-in是指客人到达酒店并办理入住手续。
- Check-out (办理离店)Check-out是指客人离开酒店并办理离店手续。
- Room Service (客房服务)Room Service是指酒店提供的将食物和饮料送到客房的服务。
- Bellhop (行李员)Bellhop是指酒店负责搬运客人行李的员工。
- Complnt (投诉)Complnt是指客人对酒店服务不满意的抱怨或投诉。
4. 房间预订在酒店房间预订方面,以下是一些常用的词汇:- Single Room (单人间)Single Room是指仅供一人入住的客房。
酒店管理英语怎么说英文翻译在当今全球化的时代,英语成为了国际交流中最为广泛使用的语言之一。
对于从事酒店管理行业的人员来说,掌握与酒店管理相关的英语词汇和表达方式是至关重要的。
那么,“酒店管理”用英语应该怎么说呢?“酒店管理”常见的英文表述有“Hotel Management” 或者“Management of Hotel” 。
这两种表述在实际使用中都是被广泛认可和接受的。
我们先来详细分析一下“Hotel Management” 这个短语。
“Hotel” 这个单词大家都比较熟悉,意思是“酒店、旅馆”。
“Management” 则表示“管理、经营”。
将这两个词组合在一起,“Hotel Management” 就直接而清晰地表达了“酒店管理”的意思。
再看“Management of Hotel” ,它的结构是“管理(Management)+酒店(of Hotel)” ,同样传达了“酒店管理”的含义。
在实际的应用场景中,比如在学术研究领域,我们可能会看到这样的表述:“The study of Hotel Management focuses on vario us aspects of running a hotel efficiently”(酒店管理的研究重点在于高效运营酒店的各个方面。
)在商务交流中,人们可能会说:“I have extensive experience in Hotel Management” (我在酒店管理方面有丰富的经验。
)在招聘信息中,也经常能看到:“We are looking for professionalswith expertise in Hotel Management” (我们正在寻找具有酒店管理专业知识的专业人士。
)除了上述常见的表述,还有一些与酒店管理相关的常用词汇和短语。
比如“Hotel Administration” (酒店行政管理)、“Hotel Operations Management” (酒店运营管理)、“Hotel Service Management” (酒店服务管理)等等。
酒店管理与数字化运营英语1. Hotel management -酒店管理2. Digitalization -数字化3. Operation -运营4. Efficiency -效率5. Technology -技术6. Revenue -收益7. Customer satisfaction -客户满意度8. Online booking -在线预订9. Reservation -预约10. Occupancy rate -入住率11. Marketing -市场营销12. Guest experience -客户体验13. Staff training -员工培训14. Inventory management -库存管理15. Property maintenance -物业维护16. Financial analysis -财务分析17. E-commerce -电子商务18. Loyalty program -忠诚度计划19. Room service -客房服务20. Feedback -反馈21. Cost control -成本控制22. Reputation management -美誉度管理23. Health and safety -健康与安全24. Infrastructure -基础设施25. Data analytics -数据分析26. Mobile applications -移动应用程序27. Online reviews -网上评论28. Social media presence -社交媒体影响力1. Hotel management plays a crucial role in ensuring the smooth operation of a hotel.酒店管理在确保酒店顺利运营方面起着至关重要的作用。
2. Digitalization has transformed the way hotels operate and interact with customers.数字化改变了酒店的运营方式和与客户的互动方式。
酒店管理管理的英语作文英文回答:Hotel management encompasses the supervision, administration, and coordination of all aspects of hotel operations. It involves a wide range of responsibilities, from managing staff and resources to ensuring guest satisfaction and profitability.Key duties of a hotel manager include:Planning and Directing: Developing and implementing strategies for efficient hotel operations, includingsetting budgets, establishing policies, and managing staff.Organizing and Staffing: Recruiting, hiring, training, and supervising employees to ensure optimal performance and guest satisfaction.Controlling and Coordinating: Monitoring financialperformance, managing inventory, and ensuring compliancewith operational standards and regulations.Guest Relations: Providing exceptional customer service, resolving guest issues, and building lasting relationships.Marketing and Sales: Developing and executingmarketing and sales strategies to attract and retain guests.Financial Management: Overseeing the financial aspects of the hotel, including budgeting, accounting, and revenue management.Property Management: Maintaining the physicalstructure and surroundings of the hotel, including maintenance, repairs, and renovations.Sustainability and Environmental Responsibility: Implementing sustainable practices to reduce environmental impact and promote eco-friendly operations.Hotel management requires strong interpersonal, organizational, and analytical skills, as well as a deep understanding of the hospitality industry. Hotel managers must be able to make quick decisions, resolve conflicts effectively, and adapt to changing situations.中文回答:酒店管理涉及酒店运营各方面的监督、管理和协调。
酒店管理英语怎么说英文翻译Hotel Management: How to Say it in EnglishIn today's globalized world, proficiency in English has become crucial for individuals working in various industries. The hospitality sector, particularly hotel management, requires excellent communication skills, including the ability to understand and speak English fluently. In this article, we will explore how to say different aspects of hotel management in English.1. Hotel: A place that provides lodging, meals, and other services for travelers and tourists.- "酒店" in English: Hotel2. Hotel Manager: The person responsible for overseeing the day-to-day operations of a hotel, ensuring guest satisfaction, and managing staff.- "酒店经理" in English: Hotel Manager3. Front Desk: The reception area in a hotel where guests check-in, check-out, and receive information about the hotel and its services.- "前台" in English: Front Desk4. Reservation: The action of reserving a room or service in advance.- "预订" in English: Reservation5. Room Types:- Single Room: A room designed for one occupant with a single bed.- "单人房" in English: Single Room- Double Room: A room with one large bed or two separate beds, for two occupants.- "双人房" in English: Double Room- Twin Room: A room with two separate beds, for two occupants.- "双床房" in English: Twin Room- Suite: A larger, more luxurious room or set of rooms with additional living space and amenities.- "套房" in English: Suite6. Check-in: The process of registering as a guest at the front desk and receiving room keys or access cards.- "办理入住" in English: Check-in7. Check-out: The process of settling the bill and returning the room keys or access cards upon leaving the hotel.- "办理退房" in English: Check-out8. Housekeeping: The department responsible for cleaning and maintaining guest rooms.- "客房服务" in English: Housekeeping9. Concierge: A hotel staff member who assists guests with various services, such as making reservations, arranging transportation, and providing recommendations.- "礼宾部" in English: Concierge10. Room Service: The delivery of food, beverages, and other items to guest rooms upon request.- "客房服务" in English: Room Service11. Banquet: A formal meal or gathering held for a special occasion or event, often in a designated event space within the hotel.- "宴会" in English: Banquet12. Conference Room: A dedicated meeting space equipped with audiovisual equipment and other amenities for business meetings and conferences.- "会议室" in English: Conference Room13. Facilities and Amenities:- Pool: A recreational area for swimming and relaxation.- "游泳池" in English: Pool- Gym: An exercise facility equipped with fitness equipment.- "健身房" in English: Gym- Spa: A facility offering various wellness treatments, such as massages, facials, and body treatments.- "水疗中心" in English: Spa- Restaurant: An establishment within the hotel that offers meals to guests and the public.- "餐厅" in English: Restaurant- Bar: A place within the hotel where guests can socialize and enjoy alcoholic beverages.- "酒吧" in English: Bar14. Guest Complaint: An expression of dissatisfaction or disagreement by a hotel guest regarding the service or facilities provided.- "客人投诉" in English: Guest Complaint15. Staff Training: The process of providing instruction and guidance to hotel employees to develop and enhance their job skills and knowledge.- "员工培训" in English: Staff Training16. Revenue Management: The strategic pricing and allocation of hotel rooms or services to maximize revenue and profitability.- "收益管理" in English: Revenue Management17. Online Reviews: Feedback or comments left by guests on online platforms, such as websites or social media, regarding their hotel experience.- "网上评论" in English: Online Reviews18. Hospitality Industry: The industry that encompasses hotels, restaurants, resorts, and other businesses providing services to travelers and tourists.- "酒店业" in English: Hospitality IndustryIt is important for hotel professionals to continuously improve their English language skills to effectively communicate with international guests and create a positive guest experience. Learning and mastering the appropriate English terminology related to hotel management provides a strong foundation to thrive in this industry.。
酒店管理英语怎么说英文翻译在全球化的今天,酒店业已成为一个重要的产业领域,无论是国内还是国际市场,酒店管理都离不开与外国客人的交流。
因此,学习和掌握酒店管理英语成为了酒店从业人员的基本要求。
下面将为大家介绍与酒店管理相关的英语词汇和短语。
首先,我们先来了解一些基本的酒店管理英语词汇。
在酒店的前台工作中,与客人沟通是至关重要的。
以下是一些常用的与接待客人相关的词汇:1. Welcome - 欢迎2. Check-in - 办理入住手续3. Check-out - 办理退房手续4. Reservation - 预订5. Room service -客房服务6. Housekeeping - 客房清洁服务7. Concierge - 接待员8. Bellboy - 行李员9. Receptionist - 前台接待员10. Hotel manager - 酒店经理在日常的工作中,酒店员工还需要处理客人的问题和需求。
以下是一些常用的与解决问题相关的英语表达:1. How may I assist you? - 我能帮您什么忙?2. Is there anything I can help with? - 我能帮您什么吗?3. I'm sorry for the inconvenience. - 对不起给您带来的不便。
4. Let me check for you. - 让我替您查一下。
5. Here is your room key. - 这是您的房间钥匙。
除了接待客人和解决问题外,酒店员工还需要处理各类预订和订单。
以下是一些与预订和订单相关的英语词汇:1. Availability - 可供出租的房间2. Room type - 房间类型3. Single room - 单人房4. Double room - 双人间5. Suite - 套房6. Reservation confirmation - 预订确认7. Cancellation policy - 取消规定8. No-show - 未报到者在酒店管理中,还有一些关于餐厅和宴会的英语词汇也是必须要了解的。
酒店管理英语作文Hotel Management。
Hotel management is a crucial aspect of the hospitality industry. It involves overseeing the day-to-day operations of a hotel, ensuring that guests have a pleasant and comfortable stay, and managing the staff to provide excellent customer service. Effective hotel management requires a combination of strong leadership, organizational skills, and a deep understanding of the needs and expectations of hotel guests.One of the key responsibilities of hotel management is to ensure that the hotel is running smoothly and efficiently. This involves overseeing the front desk, housekeeping, food and beverage, and maintenance departments to ensure that all areas of the hotel are operating at their best. It also involves managing the hotel's finances, including budgeting, forecasting, and financial reporting.In addition to overseeing the operational aspects of the hotel, hotel management is also responsible for managing the staff. This includes hiring, training, and scheduling employees to ensure that the hotel is adequately staffed at all times. It also involves providing ongoing support and guidance to the staff to help them performtheir jobs to the best of their abilities.Another important aspect of hotel management is ensuring that guests have a positive experience duringtheir stay. This involves providing excellent customer service, addressing any issues or concerns that may arise, and ensuring that the hotel meets the needs and expectations of its guests. It also involves managing guest relations and handling any complaints or feedback that guests may have.To be successful in hotel management, it is important to have strong leadership skills. This includes the ability to motivate and inspire the staff, make tough decisions when necessary, and lead by example. It also involves beingable to communicate effectively with both the staff and guests, and to handle any challenges or conflicts that may arise.In conclusion, hotel management is a complex and challenging field that requires a combination of strong leadership, organizational skills, and a deep understanding of the needs and expectations of hotel guests. Byeffectively overseeing the day-to-day operations of a hotel, managing the staff, and ensuring that guests have apositive experience, hotel managers can help to ensure the success and profitability of their hotel.。
酒店管理用英文怎么说酒店管理是酒店发展的中丫头一部分,所以大多数的人都会关注酒店管理这一方面的内容。
下面为您精心推荐了酒店管理的英文,希望对您有所帮助。
酒店管理的英文Hotel Management。
Hospitality Management。
Msc Hotel Mangement。
酒店管理方法1、控制流失率任何酒店都会面临员工流失的问题,从业人员的工作性质、加之对年龄的一些限制,是员工流失的客砚现实,但是员工流失率过高会对服务质量产生很大影响。
2、恩威并治,实行人性化管理酒店对员工制定的服务规范是必须遵守的,原则问题上坚持严肃、严格,这样才能使整个队伍有序规范,对该处罚的不可手软;但另一方面,员工也是常人,要对其思想动态加以关注,员工情绪的好坏直接影响到服务热情,对生活中有困难的员工要加以帮助和关心,体现管理人性化。
3、适当地运用激励员工每天站的时间在六个小时以上,工作做得好,也会让其产生成就感,没有哪个人希望自己是落后的,如果一个领班只会用处罚手段,那无疑是监工,适当的激励会让人从心底里接受并做的更好。
4、划区管理、充分授权大到一个酒店,小到一个楼层,如果管理者不懂得授权,势必增加工作难度。
5、发挥晨会的作用每天的早晚会总结前一天的问题,安排新一天的工作,这是早会的一个基本内容,但早会还要起到培训的作用,这个培训除了经理领班来做之外,还可以充分调动员工的参与!6、坚持不懈地培训单单晨会培训是不够的,除参加酒店统一组织的定期培训之外,楼层管理者还要组织有针对性的培训,坚持每周进行一次,日积月累的培训会对员工的素质有所提高。
7、经理、领班要具备培训、指导能力管理人员培训员工,首先要自己先明白,作为一个管理人员自身能力要强,除了定期培训,现场管理也是一个培训指导的过程。
8、学会应用表格管理在进行经营管理中,很多信息的收集、数据的汇总都要通过表格进行,建议楼层下发规范的表格下去,将所需内容列出,员工只需填上相关内容就可以了,最后一栏让员工写分析,因为员工是前沿服务人员,她提供的很多信息正是宝贵的可利用资源。
I. IntroductionThis hotel management system aims to establish a standardized andefficient operation mode for the hotel. It covers various aspects of hotel management, including security, service, personnel, and other related issues. The system is designed to ensure the smooth operation of the hotel and provide guests with high-quality services.II. Security Management1. Security Personnel Management: Security personnel should undergo pre-employment physical and psychological examinations. They must complywith the hotel's dress code and maintain a neat and tidy appearance. Security personnel should have a strong sense of responsibility and dedication, strictly abide by labor discipline, and maintain the normal operation order of the hotel.2. Security Patrol and Inspection: Security personnel should carry out regular patrols and inspections in designated areas, and ensure the safety of guests and property. They should respond promptly to emergencies and report any suspicious activities to the hotel management.3. Fire Safety Management: The hotel should establish a fire safety management system, including fire prevention, fire control, and fire rescue. All staff must be trained on fire safety knowledge and skills.4. Emergency Response Plan: The hotel should formulate emergency response plans for various emergencies, such as fires, natural disasters, and medical accidents, and conduct regular emergency drills.III. Service Management1. Front Desk Management: Front desk staff should greet guests warmly, assist with check-in and check-out procedures, and provide informationon hotel facilities and services.2. Housekeeping Management: Housekeeping staff should clean and tidy guest rooms according to the established standards, and promptly respond to guests' requests for services.3. Restaurant Management: Restaurant staff should provide high-quality food and services to guests, and ensure the restaurant's hygiene and safety.4. Laundry and Dry Cleaning Management: Laundry and dry cleaning services should be provided according to guests' needs, and ensure the quality and timeliness of service.IV. Personnel Management1. Recruitment and Selection: The hotel should establish a recruitment and selection system to ensure the quality of employees. Candidates should meet the required qualifications and pass the interview.2. Training and Development: The hotel should provide regular training and development opportunities for employees to enhance their skills and knowledge.3. Incentive and Disciplinary Measures: The hotel should establish incentive and disciplinary measures to motivate employees and maintain discipline.4. Employee Health and Safety: The hotel should ensure the health and safety of employees by providing proper working conditions and equipment.V. Other Management1. Financial Management: The hotel should establish a sound financial management system to ensure the proper use of funds and reduce costs.2. Facility Management: The hotel should ensure the maintenance and repair of facilities and equipment to ensure their normal operation.3. Environmental Protection: The hotel should adhere to environmental protection policies and implement measures to reduce energy consumption and waste.VI. ConclusionThis hotel management system is designed to ensure the smooth operation of the hotel and provide guests with high-quality services. All staffshould strictly comply with the system's requirements and work together to create a harmonious and efficient working environment.。
原文In today's world competition is the talent competition, high-quality human capital is the hotel industry continued to be healthy and stable development of the fundamental guarantee. With the hotel employees in the quality of ideas and sense ofself-development and growing the concept of democracy, the hotel that thepeople-oriented service sector in terms of human resource management staff revealed low awareness of service with low staff turnover rate increased the title and so on. This paper analyzes the status quo, therefore, material incentives, moral incentives, as well as the incentive system and a combination of four-star hotel human resources management of the actual situation of the modern hotel management incentive mechanism has done a preliminary study. In addition, some hotels in human capital development to improve the human capital level of the hotel's strategy and measures.Chapter 1 Analysis of the hotel industryHotel industry, in the final analysis is the talent competition. Management of the core issue is the question. In hotel management in the use of human resources management to obtain a competitive advantage more and more cases.Case: newspapers and magazines continue to publish articles reporting the adverse conditions of the service sector, front-line staff error continuously, the attitude of the poor is ignored customers home. Lack of skilled staff, in the face of the high rate of loss of the services sector is suffering to those who come into contact with customers to inject new vitality enterprises. Analysis showed that: when a person was a high degree of motivation, he will take the initiative to work hard to provide the customers with the best possible service; and have not been inspired, he will save energy as much as possible. The primary task of modern managers is to kindle the enthusiasm of staff working inside the fire, to drive the staff work to show the outstanding organizations in order to achieve the best performance expectations. In the enterprise has been an excellent leader in recognition of this point, only the "people-oriented" corporate governance can be in today's fierce competition for survival, development, and prosperity. Management is an art, staff motivation is the art of art, the soul of the enterprise employees. Staff to design effective incentive mechanism to increase the enthusiasm of the staff. So that it can be in various different corporate culture and organizational structure of the enterprise environment to play their maximum potential in order to achieve the expectations of the target organizations. Let us first of all, let me incentive divided into three categories: material incentives, moral incentives and the design of incentive mechanisms, through these three types of analysis and understanding, so that we understand the role of incentive mechanism and significance of the enterprise so as to establish an effective incentive system. We are encouraged by the following methods to fall into two categories: material and spiritual encouragement and incentives; incentives of thesemethods of understanding and knowledge in order to let us realize that the role of incentives.Chapter 2 material incentivesMaterial incentives is the way to the adoption of incentives to encourage trade union work.Its main manifestations of positive incentives, such as wages, bonuses, allowances, benefits, etc.; negative incentives such as fines. Material needs is the first of human needs, is engaged in social activities of all the basic motive, therefore, the material incentives to encourage the main mode is the internal use of Chinese enterprises are very common mode of an incentive.Excitation method is 2.1Hotel reward is the good organization of the behavior of employees or work performance and in recognition of the positive. Incentives as a means of staff motivation, incentives designed to induce employees by their exemplary acts to maintain and carry forward and set an example for all staff, for staff morale Fen play a positive role in promoting. Make good use of this means we must pay attention to the following: (a) awards to be timely, and an incentive to innovation. (B) the attention of other employees of the psychological. Constantly set new goals, to play down the past focus on the future, to establish a correct view of the fair. (C). Emphasis on incentive groups, activities in a modern hotel in the achievement of organizational goals, personal dignity and achievements, both need to go through the joint efforts of groups can be achieved, the emphasis on incentive groups, is conducive to the formation of a unified staff the ideological understanding, and enhance the cohesion of staff to enhance their competitiveness.2.2 negative excitation methodPunishment is a negative incentive is a modern hotel staff in order to correct the bad behavior, and to obtain a compulsory measure. Applied correctly, can be made to the wrong acts of a very good deterrent. However, employees must not be punished mainly as a supplementary means only, otherwise it will backfire. In the use of the means to pay attention to the following points: (a) those that can not teach and to punish. Give education top priority should be on the incorrigible or those who have serious consequences for the implementation of punishment, and punishment can not be hosted attention. (B) select a reasonable and effective punishment, and the scope can not be too large, but not a total negation of the attention to small or large, the psychological harm to employees. (C) will be a matter of principle to the combination of flexibility and principles, adhered to more stringent enforcement. In strictaccordance with the provisions of the system under the premise of a certain degree of flexibility is absolutely necessary, so in a reasonable incentive to be strict, strict fair, a large number so as to achieve the purpose of education, although, material incentives is not a panacea, but we have to reasonable use of material incentives that adouble-edged sword. For example: in the Jeju Island Group has a management program such that when the staff came to the company the first day of work, the company will staff the case of some families, such as economic conditions in a multifaceted understanding of the understanding on the establishment of a staff personal data, in the day-to-day work of the staff analysis of data, work in the future, managers will be on the previous analysis of the implementation of effective employee incentive program. Comprehensive understanding of the needs of employees and the quality of work is good or bad, according to the situation of constant incentive to develop accurate, thereby mobilizing the hotel staff to achieve each and every performance should be.Inspire the spirit of Chapter 3Management experts point out that Pitt had "side-effects will be rewarded, because of the high prize money would blockade the news to each other and affect the normal development, the social atmosphere will be errors." Enterprise alone, therefore the material may not be able to play the role of incentives, so they have another incentive - the spirit of encouragement. On this incentive, I roughly divided into the following categories: goals motivation and participation in competitive incentives and other incentives.译文:当今世界竞争是人才的竞争,高素质的人力资本是酒店业得以健康持续稳定发展的根本保证。
原文In today's world competition is the talent competition, high-quality human capital is the hotel industry continued to be healthy and stable development of the fundamental guarantee. With the hotel employees in the quality of ideas and sense ofself-development and growing the concept of democracy, the hotel that thepeople-oriented service sector in terms of human resource management staff revealed low awareness of service with low staff turnover rate increased the title and so on. This paper analyzes the status quo, therefore, material incentives, moral incentives, as well as the incentive system and a combination of four-star hotel human resources management of the actual situation of the modern hotel management incentive mechanism has done a preliminary study. In addition, some hotels in human capital development to improve the human capital level of the hotel's strategy and measures.Chapter 1 Analysis of the hotel industryHotel industry, in the final analysis is the talent competition. Management of the core issue is the question. In hotel management in the use of human resources management to obtain a competitive advantage more and more cases.Case: newspapers and magazines continue to publish articles reporting the adverse conditions of the service sector, front-line staff error continuously, the attitude of the poor is ignored customers home. Lack of skilled staff, in the face of the high rate of loss of the services sector is suffering to those who come into contact with customers to inject new vitality enterprises. Analysis showed that: when a person was a high degree of motivation, he will take the initiative to work hard to provide the customers with the best possible service; and have not been inspired, he will save energy as much as possible. The primary task of modern managers is to kindle the enthusiasm of staff working inside the fire, to drive the staff work to show the outstanding organizations in order to achieve the best performance expectations. In the enterprise has been an excellent leader in recognition of this point, only the "people-oriented" corporate governance can be in today's fierce competition for survival, development, and prosperity. Management is an art, staff motivation is the art of art, the soul of the enterprise employees. Staff to design effective incentive mechanism to increase the enthusiasm of the staff. So that it can be in various different corporate culture and organizational structure of the enterprise environment to play their maximum potential in order to achieve the expectations of the target organizations. Let us first of all, let me incentive divided into three categories: material incentives, moral incentives and the design of incentive mechanisms, through these three types of analysis and understanding, so that we understand the role of incentive mechanism and significance of the enterprise so as to establish an effective incentive system. We are encouraged by the following methods to fall into two categories: material and spiritual encouragement and incentives; incentives of thesemethods of understanding and knowledge in order to let us realize that the role of incentives.Chapter 2 material incentivesMaterial incentives is the way to the adoption of incentives to encourage trade union work.Its main manifestations of positive incentives, such as wages, bonuses, allowances, benefits, etc.; negative incentives such as fines. Material needs is the first of human needs, is engaged in social activities of all the basic motive, therefore, the material incentives to encourage the main mode is the internal use of Chinese enterprises are very common mode of an incentive.Excitation method is 2.1Hotel reward is the good organization of the behavior of employees or work performance and in recognition of the positive. Incentives as a means of staff motivation, incentives designed to induce employees by their exemplary acts to maintain and carry forward and set an example for all staff, for staff morale Fen play a positive role in promoting. Make good use of this means we must pay attention to the following: (a) awards to be timely, and an incentive to innovation. (B) the attention of other employees of the psychological. Constantly set new goals, to play down the past focus on the future, to establish a correct view of the fair. (C). Emphasis on incentive groups, activities in a modern hotel in the achievement of organizational goals, personal dignity and achievements, both need to go through the joint efforts of groups can be achieved, the emphasis on incentive groups, is conducive to the formation of a unified staff the ideological understanding, and enhance the cohesion of staff to enhance their competitiveness.2.2 negative excitation methodPunishment is a negative incentive is a modern hotel staff in order to correct the bad behavior, and to obtain a compulsory measure. Applied correctly, can be made to the wrong acts of a very good deterrent. However, employees must not be punished mainly as a supplementary means only, otherwise it will backfire. In the use of the means to pay attention to the following points: (a) those that can not teach and to punish. Give education top priority should be on the incorrigible or those who have serious consequences for the implementation of punishment, and punishment can not be hosted attention. (B) select a reasonable and effective punishment, and the scope can not be too large, but not a total negation of the attention to small or large, the psychological harm to employees. (C) will be a matter of principle to the combination of flexibility and principles, adhered to more stringent enforcement. In strictaccordance with the provisions of the system under the premise of a certain degree of flexibility is absolutely necessary, so in a reasonable incentive to be strict, strict fair, a large number so as to achieve the purpose of education, although, material incentives is not a panacea, but we have to reasonable use of material incentives that adouble-edged sword. For example: in the Jeju Island Group has a management program such that when the staff came to the company the first day of work, the company will staff the case of some families, such as economic conditions in a multifaceted understanding of the understanding on the establishment of a staff personal data, in the day-to-day work of the staff analysis of data, work in the future, managers will be on the previous analysis of the implementation of effective employee incentive program. Comprehensive understanding of the needs of employees and the quality of work is good or bad, according to the situation of constant incentive to develop accurate, thereby mobilizing the hotel staff to achieve each and every performance should be.Inspire the spirit of Chapter 3Management experts point out that Pitt had "side-effects will be rewarded, because of the high prize money would blockade the news to each other and affect the normal development, the social atmosphere will be errors." Enterprise alone, therefore the material may not be able to play the role of incentives, so they have another incentive - the spirit of encouragement. On this incentive, I roughly divided into the following categories: goals motivation and participation in competitive incentives and other incentives.译文:当今世界竞争是人才的竞争,高素质的人力资本是酒店业得以健康持续稳定发展的根本保证。