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b电话英语(商务篇)

b电话英语(商务篇)
b电话英语(商务篇)

在本篇中所要介绍的是要求晤面的人,

(1)正确介绍自己的姓名,与正确获知对方姓名。

(2)要询问希望与谁晤面,并且把意思正确地传达给对方。

(3)要传达或询问约定的时间与场所。

如果能正确地沟通并掌握上述三点原则,那么你的商务英文电话就可以说是及格了。(1)经由秘书安排约定

I'd like to make an appoingtment with Mr.Hammer. (我想要和Hammer先生约个见面时间)

原则上约定见面商谈时,应事先用传真或信函同志对方较为妥当。如果在事先未能以书面告知时,最好说清楚见面时想说的内容,如to diascuss the contract [洽谈合同事宜]。

(2)经由秘书安排约定

Could I see Mr.Hammer sometime this week? (我们能不能在这个星期跟Hammer先生见个面?)

sometime this week 是[这个星期随便什么时候]之意。最好配合自己的日程表说清楚有空闲的时间,如Either on Wednesday or Thursday.(星期三或星期四都可以)。

(3)经由秘书安排约定

Would it be possible to see Mr.Hammer tomorrow? (明天能不能跟Hammer先生见个面?)左句含有Does Mr.Hammer have time to meet with me tomorrow? (Hammer 先生明天有时间跟我见面吗?),或If he does have time,may I meet him tomorrow? (如果他有空,我明天能跟他见面吗?)之意。

(4)经由秘书安排约定

What time is convenient for him? (他什么时候有空呢?)也可以说What time is he available?(他什么时候有空?),但用convenient 会给人比较客气的感觉。如果无法照对方的要求时间见面时,就说I'm available at three o'clock.(我三点有空)来试探一下也无妨。

(5)经由秘书安排约定

I'd like to have lunch with him tomorrow. (我想明天和他吃午饭)

在欧美,商业界常举行 a lunch meeting [商业午餐]。在这种聚餐中,不但容易相互沟通,也可以借此加深彼此交情,因而用餐的时间长达三小时的情形也屡见不鲜。

(6)直接求见本人

If you have time, I'd like to meet with you today. (如果您有时间,我想今天跟您见个面)

虽然已约好时间,可是有急事想提早见面时,就可以用这句。如果没有空闲时间就说I'm sorry,but I'm really tied up today.(很抱歉,我今天真的没空)。

(7)直接求见本人

Could you spare me about half an hour? (能不能给我半个小时的时间?)

这句话是对熟人说的话。spare是[腾出(时间),分让(东西)之意。有时间的话说Sure.,OK.

等;如果没空的话说I'm afraid I can't.(恐怕不行)就可以了。

(8)直接求见本人

Could we get together at L.A.Restaurant? (我们能不能在洛城餐厅会面?)

get together是[聚会、会面]之意的较为随便的说法。说明聚会地点,如某某餐厅等时,最好指出大家共同认识(shared knowledge)的目标比较好。

(9)直接求见本人

I was wondering if we could arrange a meeting to discuss the new product. (我想,我们是不是可以安排一次会面来讨论新产品)

这句是经由第三者介绍而尚未谋面的人在约定晤面时使用。I was wondering if...的说法含有不太拘束形式的温和语气。还可以用Would it be possible to meet and discuss the new product?.

(10)直接求见本人

I'm calling about what we discussed the other day. (我打电话是为了前几天我们所讨论的事)

这句是已见过面想再继续时的说词。接到电话的人可以答称I've been waiting for your call.(我一直在等您的电话里),并接着说Let's get together. When can we meet to talk?(我们来聚一聚。什么时候可以见面?)

(11)询问目的

What would you like to talk to me about? (你要跟我谈些什么事?)

也可以用Can l ask you what you want to discuss?.要见面之前,事先了解讨论的内容、前后关系、背景(context)等有助于预作交涉前的准备工作。

(12)表示同意

Sure. (好啊!)

简短地表达肯定的方式有Certainly. (当然可以),Of course.(当然)等,意思都差不多。在谈话中如果常用这种简短词句会给人幼稚的感觉。应该用一些不同说法才能给人较佳印象。

(13)表示拒绝

I don't think we have to meet on this subject. (关于这个问题,我不认为我们有见面的必要)

对于不认识的人或推销人员的求见电话,认为无需见面时,可以用这句话,或明确地用It's probably not necessary to meet.(没有必要见面)来加以谢绝。

(14)与代理人会面

I'm afraid I can't, but Mr.Brown will meet you instead. (我不能会面,但Mr.Brown会替我跟你见面)

句首用I'm afraid I can't...会给人非常客气的印象。若不小心而唐突地说出I'm too busy to meet you.,说不定会给对方带来受轻视的感觉。

(15)想要决定的时间与场所

May I arrange the time and the place, please? (能不能让我安排时间与场所?)

也可以Do you mind if I set the time and location for our meeting? (我来定见面的时间和地点可以吗?)。开会的时间和地点常常影响商谈的成果,因而配合对方时间的同时,要把握主导权。

(16)询问适当的时间

When do you have free time? (您什么时候有空?)

这是自己有时间可以配合对方来约定见面时间的问法。也可以用When are you available? 谈商务时,free time 指的是除去假日及下班后的时间。

(17)告知适当时间

I'm free at three o'clock today. (我今天下午3点有空)

此句是(3点以前不方便,但3点以后才有空)的意思。也可以用I'm available at three o'clock.如果是[3点到4点有空]的话,就用availbale from three o 'clock until four 即可。

(18)提议约定日期与时间

Can I see you Thursday at nine? (我能不能在星期四,9点跟您见面?)

如果对方没有时间时,就用How about...? 的句型来调整适当的见面时间。用I'll be free anytime from 10:00a.m.till 3:00p.m.on Wednesday.(星期三的上午10点到下午3点我都有空)的话,可以让对方选择方便的时间。

[下周如何?]

Caller(C): Hello, my name is Steve Rogers with Aerospace Industries. I'm calling to set up a meeting with Mr. Hammer.

Receiver(R): Yes, Mr.Rogers. Let me cheek Mr.Hammer's schedule. Let's see... He has an opening on Wednesday at ten.

C: I'll be tied up the rest of the week, I'm afraid. Could we make it nest week instead? R: All right? How about next Monday at ten a.m.?

C: Yes.That would be much better.

R: Fine,then. We'll see you next Monday at ten.

发话人(C):喂,我是宇航工业公司的Steve Rogers,我打电话来是想跟Hammer先生约定会面。

收话人(R):是,Rogers先生。让我来查一查Hammer先生的日程表......他星期三10点钟有空。

C:我怕这星期我都会很忙。能不能订在下个星期?

R:这样好吗?下星期一早上10点好不好?

C:好啊。这样比较好。

R:好,那么我们下星期一10点见面。

[打电话来确认约会的时间]

Caller(C): Hello, Mr.Hammer.Jack Ross here.I'm calling to confirm our appointment on Monday at ten o'clock in your office.

Receiver(R): Yes. Everything's all set.

C: I'd like to bring Mr.Huang and Ms.Sun with me.

R: We're supposed to be meeting alone.

C: I know, but I think they may add something valuable to the discussion.

R: Fine, But no one else, OK?

C: Yes, Mr. Hammer.

发话人(C):喂:Hammer先生。我是Jack Ross.我打电话来确认下周一11点在贵公司会面的约定。

收话人(R):是,一切都安排好了。

C:我要带黄先生与孙女士一同前往。

R:我们本来是要单独见面的。

C:我晓得,但是我想他们可以提供一些宝贵的意见。

R:好。但是不要再有其他的人了,好吗?

C:好的,Hammer先生。

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Day today Office日常事务 1 Faxes传真 2 Telephone Calls电话 3 Making Telephone Appointments电话预约 4 Memos备忘录 5 Business Correspondence商业信函 6 Placing an Order下订单 Office Talk办公室谈话 7 Coworkers同事 8 Bosses老板 9 Brainstorming集体讨论 10 Commuting乘公交车上下班 11 The Working Lunch工作午餐 Business Trip商务旅行 12 International Business Travel国际商务旅行 13 Dressing for Business商务着装 14 Hotel Situations旅馆情景 15 Negotiating the Subway乘地铁 Client Reception接待客户 16 Receiving Clients接待客户 17 Entertaining Clients招待客户

18 Accommodating Foreign Clients接待国外客户 19 Factory Tours参观工厂 Business Communization商务交流 20 Personal Introductions个人介绍 21 Small Talks聊天 22 Delivering Bad News传达坏消息 23 Polite Questions礼貌提问 24 Farewells道别 Negotiation谈判 25 Clarifying the Stakes说明利害关系 26 Making Concessions做出让步 27 Discussing the Bottom Line讨论底线 28 Accepting and Confirming接受和确认 29 Hard Bargainers VS Soft Bargainers强硬的对手和温和的对手 Company Organization公司结构 30 CEO执行总裁 31 Stockholders股东 32 Board of Directors董事会 33 Managerial Staff管理人员 34 Labor Staff普通员工 Meetings and Interviews会议和面谈

商务英语常见词汇

商务英语应当是在深厚的英语基础上,再强调商务,实用性是商务英语最大的特点。下面是小编分享的商务常见英语单词,希望能对大家有所帮助! 富有价格弹性(Price elastic) 如果需求的价格弹性大于1,那么商品的需求就是富有价格弹性。 需求的价格弹性(Price elasticity of demand) 需求的价格弹性是指价格变化1%导致的需求量变化的百分比(习惯上通常以正数表示)。 供给的价格弹性(Price elasticity of supply) 供给的价格弹性是指价格变化1%导致的供给量变化的百分比。 最低限价(Price floor) 最低限价是指政府对某种商品所规定的最低价格。例如,联邦农业计划规定了小麦和玉米的最低价格。 缺乏价格弹性(Price inelastic) 如果需求的价格弹性小于1,那么商品的需求就是缺乏价格弹性。 价格领导者(Price leader) 价格领导者是指在寡头垄断的行业中制定价格并且其他厂商愿意跟随的厂商。 价格系统(Price system) 在价格系统下,商品和服务都有一个价格,在纯粹的资本主义经济中价格执行一个经济系统的基本职能(决定生产什么、怎样生产、每个人应该得到多少以及一个国家的增长率应该是多少)。 委托--代理问题(Principal-agent problem) 由于经理或工人可能会追求自己的目标,即便这样做会减少企业所有者的利润,从而导致了委托--代理问题。经理或工人是为所有者工作的代理人,所有者是委托人。 囚犯困境(Prisoner`s dilemma) 囚犯困境是指这样一种情形,此时两个人(或厂商)合作要比不合作好,但是每个人都觉得不合作符合他的利益,因此每个人的状况都要坏于如果他们合作时的境况。 私人成本(Private cost) 私人成本是指单个使用者为了能够使用某一资源而带来的费用。 概率(Probability) 概率是指在长期中某种结果发生的次数与总次数之比。例如,如果多次掷骰子并且1点出现的次数是总次数的1/6,那么出现1点的概率就是1/6。 生产者剩余(Producer surplus)

商务英语模拟谈判大赛 对话

商务英语模拟谈判 卖方Sales Administrator销售主管A Project Manager项目经理B 买方Vending Manager售买经理C Merchandising Manager采购经理D Wholesale Buyer 批发采购员E 保险manager of the People’s Insurance Company of China PICC的经理F (江来) S代表卖方b代表买方 旁白:Miss A is the Sales Administrator(销售主管) of Japanese CASIO corporation ; Miss B is the Project Manager(项目经理) of Japanese CASIO corporation ; Miss C is the Vending Manager(售买经理) of Chinese Agcy agency ; Miss D is the Merchandising Manager (采购经理) of Chinese Agcy agency;Miss E is Wholesale Buyer(批发采购员) of Chinese Agcy agency. B:We warmly welcome you .Do you had a very restful night ? S: Actually, we feel quite rested. I would like to thank you for your kind invitation to visit your beautiful country. B: We’ve been looking forward to your visit. We are waiting for your reply about the suggestion of the CASIO’s (卡西欧) sole agency in China. S: T o tell you the truth,your proposal surprised us. As you know our annual turnover is more than one million. so it is difficult for us to believe you can play the role of the CASIO’s (卡西欧) sole agency in China. B: As we know , In China your main markets are big cities such as, Shanghai, Beijing, Guangzhou and so on. About 60% turnover were sold in these big cities last year. We have extensive channel-0f-distribution, specifically covering these big cities. So As a selling agent we can take good care of your export business. S: Yes, I think so. but your sales are not more than 400,000. how can you explain it for us. B:I understand you are selling the same products to some other Chinese importers. this tends to complicate my business. as you know, I am experienced in the business of slippers and enjoy a good business relationship with all the leading whole- salers and retailers in that line. I have a mind to expand this business in the years to come.

商务英语常用术语

常用商务英语术语 1. 出口方面的词汇 出口信贷export credit出口津贴export subsidy 商品倾销dumping外汇倾销exchange dumping 优惠关税special preferences保税仓库bonded warehouse 贸易顺差favorable balance of trade贸易逆差unfavorable balance of trade 进口配额制import quotas自由贸易区free trade zone 对外贸易值value of foreign trade国际贸易值value of international trade 普遍优惠制generalized system of preferences缩略形式GSP 最惠国待遇most-favored nation treatment 缩略形式MFNT 2. 价格术语 运费freight码头费wharfage 总值total value卸货费landing charges 关税customs duty印花税stamp duty 净价net price含佣价price including commission 港口税port dues回佣return commission . 折扣discount, allowance目的港port of destination 装运港port of shipment卸货港port of discharge 零售价retail price 现行价格(时价)current price/ prevailing price 进口许口证import licence 出口许口证export licence 现货价格spot price期货价格forward price 国际市场价格 world (International)Market price 离岸价(船上交货价)FOB—free on board 成本加运费价(离岸加运费价)C&F—cost and freight 到岸价(成本加运费、保险费价)CIF—cost,insurance and freight 信用证letter of credit ( L/C)跟单信用证documentary credit 光票信用证clean credit可撤销信用证revocable credit 不可撤销跟单信用证irrevocable documentary L/C 保兑信用证confirmed L/C 不保兑信用证unconfirmed L/C即期信用证sight letter of credit 远期信用证usance letter of credit可转让信用证transferable L/C 不可转让信用证non-transferable L/C 循环信用证revolving credit 备用信用证standby letter of credit开证申请人applicant for the credit 开证行the issuing bank 通知行、转证行advising bank/ transmitting bank 保兑行confirming bank受益人beneficiary 汇票bill of exchange商业发票commercial invoice 原产地证书certificate of origin装箱单packing list 提单bill of lading保单insurance policy

商务英语情景对话订酒店房间

Booking Hotel Rooms (Tina and Minnie arrive at Garden Hotel. Minnie i s now asking something in the reception desk.) Receptionist:Good afternoon. Welcome to Garden Hotel. Can I help you, madam? Minnie:Well, I’m Minnie from ABC Company. I’d like to check in, please. Receptionist: All right. Do you have a reservation with us, madam? Minnie: Sorry, I didn’t book any room before. I would like to know which standard room do you have ? Receptionist: Wait a moment, please. We have standard double room, and standard single room. What kind of room do you need? Minnie: W hat’s the price for standard single room? Receptionist: oh,sir. The price for standard single room is 200 Yuan。 Minnie: OK. I’d like to check in a standard single room. Receptionist: All right. How many days are you planning to stay? Minnie: I want to stay here for 3 days. Receptionist: Wait a moment, please. Madam,please show your passport or ID card. Minnie: Here you are. Receptionist: Wait a moment ,please. Could you please fill in the registration card? Minnie: Sure. Here it is. Is it all right? Receptionist: Yes, thanks. Your room number is 202. Here is your key. The room bellman will show you to your room. I hope you will enjoy your stay. The check-out time is . of forth day later。 Minnie: Thank you. Receptionist: Y ou’re welcome. Good luck。

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