b电话英语(商务篇)

商务电话的应对有其一定的处理流程。

如果能够把握住这些模式，即使你知道的词汇有限，对对方所讲的内容了解不是太多，也不会对你的工作造成很大的影响。

这一种模式很象各企业编订的电话手册中所规定的处理程序。

曾经出国旅行的人，都有初次确认机位时的不安经验，一方面担心因为自己所能应用的英语词汇不多而无法准确地表达自己，令一方面又怕对方说话太快自己又听不懂。

其实，航空公司的工作人员所说的英语，都是按照其电话手册所规定的用语来说而已。

经过二、三次的经验，逐渐习惯这些处理模式之后，你就不会感到恐慌。

同时你也会逐渐了解对方所说的话了。

虽然商务上的英语会话范围较为复杂，但是它仍然有其一定的先后程序。

第二章商务篇的内容，是要帮助读者在这方面有全面了解，并培养在任何场合都可应用的表达能力。

［约定晤面]到国外出差之前，一般而言都以传真和外国的当事者取得晤面的约定，很少用电话联络。

但是在国内，或是自己在国外需要紧急晤面的时候，利用电话则较为方便。

在国内，外国客户打电话要求约定见面的电话多。

相同地，国人在国外时，打到人家公司要求晤面的情形也不少。

在本篇中所要介绍的是要求晤面的人，（１）正确介绍自己的姓名，与正确获知对方姓名。

（２）要询问希望与谁晤面，并且把意思正确地传达给对方。

（３）要传达或询问约定的时间与场所。

如果能正确地沟通并掌握上述三点原则，那么你的商务英文电话就可以说是及格了。

(1)经由秘书安排约定I'd like to make an appoingtment with Mr.Hammer. （我想要和Hammer先生约个见面时间）原则上约定见面商谈时，应事先用传真或信函同志对方较为妥当。

如果在事先未能以书面告知时，最好说清楚见面时想说的内容，如to diascuss the contract [洽谈合同事宜]。

（2）经由秘书安排约定Could I see Mr.Hammer sometime this week? （我们能不能在这个星期跟Hammer先生见个面？）sometime this week 是[这个星期随便什么时候]之意。

商务电话英语作文1In the modern business world, business calls play an extremely important role. With the globalization of business, they are widely used in international business exchanges. Through business calls, companies can quickly communicate with partners, clients and suppliers around the world without the constraints of geographical distance.When making a business call, there is a basic process to follow. First, a polite opening is essential. For example, "Good morning/afternoon, this is [your name] from [your company]. How are you today?" This sets a positive and respectful tone for the conversation. Then, clearly state the purpose of the call. If it is about an order, you could say, "I'm calling regarding the order [order number] we placed last week." During the call, effective communication is crucial. Listen carefully to the other party's response and express your views clearly and concisely. For instance, when discussing the details of an order with a foreign client, you need to accurately convey information such as product specifications, delivery dates and prices. Finally, end the call appropriately. A simple "Thank you for your time. Have a nice day." is a good choice.Clear expression and polite language are key in business calls. In a call with a foreign client about order details, if you are not clear, it maylead to misunderstandings. And polite language always makes the other party feel respected and more likely to cooperate.2I once had an important business call with a potential overseas partner. The call started smoothly as we introduced our respective companies and the projects we were interested in collaborating on. However, halfway through the conversation, a problem emerged. The network connection became unstable, and there were intermittent disruptions in the call.At first, it was really frustrating because some crucial information was being conveyed at that time. But I quickly calmed myself down. I tried to speak more slowly and clearly to ensure that every word could be heard during the brief moments of connection. I also repeated the key points several times to make sure there was no misunderstanding.Fortunately, the partner on the other side was also very patient. We both adjusted our speaking pace and used simpler words to avoid any potential language barriers that might be exacerbated by the poor connection. In the end, we managed to complete the call successfully and reached a preliminary agreement.This experience made me realize that in business calls, the ability to deal with unexpected situations is extremely important. It can not only save the call from failure but also show your professionalism and reliability to your partners.3In the business world, proper telephone etiquette is of utmost importance. It can be considered as a crucial factor for business success.First of all, good telephone etiquette helps to leave a positive impression on the other party. When we answer a business call in a polite, professional and enthusiastic tone, the caller will feel respected and valued. This positive first impression can lay a solid foundation for future cooperation. For example, if a salesperson answers the phone rudely, the potential customer may immediately lose interest in the product or service.Secondly, it is conducive to efficient communication. Using proper language, speaking clearly and concisely, and listening attentively during the call can avoid misunderstandings. In a business negotiation via phone, if one side is constantly interrupting or using ambiguous language, it will lead to inefficiency and may even make the negotiation break down. There are cases where a business deal failed just because one party was impatient and impolite on the phone. In conclusion, business telephone etiquette is an essential element that every businessperson should master.4In the business world, the business phone call is a very important means of communication, which has the characteristics of immediacy and convenience. Through a simple phone call, business people can quicklyconnect with partners, clients or colleagues regardless of distance.When it comes to business phone calls, there are a lot of common phrases and expressions. For example, when making an appointment, we often use phrases like "I was wondering if we could schedule a call at...", "Would it be possible to have a phone conversation on...". During the call, expressions such as "To get straight to the point", "In terms of...", "As far as I'm concerned" are frequently used. These phrases and expressions can help us express our ideas clearly and concisely.Mastering these common phrases and expressions in business phone calls is crucial for enhancing communication skills. It allows us to convey information accurately, show professionalism and courtesy, and avoid misunderstandings. It also helps in building good relationships with business partners and clients, which is essential for the success of business operations.5Before making a business call, I always make thorough preparations.I gather all the relevant information, including the background of the company I'm calling, the details of the project we might cooperate on, and the key points I want to convey. I also rehearse what I'm going to say to ensure that I can express myself clearly and concisely.Once, I was about to call a potential partner regarding a large - scale project. I had spent days preparing all the necessary documents andformulating my speech. When I finally made the call, I was confident. I greeted the person on the other end politely and introduced myself and my company briefly but effectively. Then, I smoothly led the conversation to the project. I presented our plans, advantages, and the potential benefits for both sides. The person on the other end was very interested and asked many questions. I was able to answer them all because of my prior preparations. In the end, we reached an agreement in principle on the project. This experience made me firmly believe that sufficient preparation is the prerequisite for a successful business call. Without it, we may stumble over our words, be unable to answer questions properly, and ultimately lose good business opportunities.。

商务英语1000必备单词 Unit 6： On the Phone 电话英语（实用版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的实用资料，如工作报告、合同协议、条据文书、策划方案、演讲致辞、人物事迹、学习资料、教学资源、作文大全、其他资料等等，想了解不同资料格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, this store provides various types of practical materials for everyone, such as work reports, contract agreements, policy documents, planning plans, speeches, character stories, learning materials, teaching resources, essay encyclopedias, and other materials. If you want to learn about different data formats and writing methods, please pay attention!商务英语1000必备单词 Unit 6： On the Phone 电话英语学习英语中词汇是一个基本的入门，针对不同阶段的人群，需要学习词汇也是不同的，而在商务交往中对于词汇量有着更高的要求，那么关于商务人员需要必备的哪些词汇呢 ?以下是本店铺给大家整理的商务英语1000必备单词 Unit 6 On the Phone 电话英语，希望可以帮到大家Unit 6 On the Phone第六单元电话英语call centerAdam had a job at a call center during his college years.电话客服中心亚当大学时代曾在某家电话客服中心工作过。

二。

听不清楚1. Sorry, I didn't catch you.对不起，我听不懂你说的。

2. Sorry, I didn't understand. 抱歉，我听不懂。

3. Sorry, I didn't get what you said. 对不起，我没听懂你说的话。

4. I can't hear you very well. 我听不太清楚。

5. I can barely hear you. 我几乎听不到你说的。

6. I'm having trouble hearing you. 我听不清楚。

7. We have a bad connection. 通讯效果不太好。

8. I can't catch what you are saying. 我听不太清楚你说的话。

发生上面的情况，你可以请对方在重复一遍，你可以说：1. Pardon?请再说一遍好吗？2. Excuse me? 请再说一遍？上列两句都是对不起之意，但用在会话上，如果后面没有接说明，并且语尾上扬，就是要对方再说一次。

听到这句话时就要知道对方要自己再说一遍。

3. I beg you pardon? 能请你再说一遍吗？（此句有请求对方原谅及再说一次的意思）4. Could you repeat that, please? 能请你再说一遍吗？5. Would you say that again? 你能再说一遍吗？三。

请对方说慢点的说法：1. Would you speak more slowly? 你能再说慢一点吗？2. Could you speak up a little? 你能在大声一点吗？（speak up 大声说=speak out）3. Would you speak more clearly? 你能再说清楚一点吗？4. Would you explain more for me? 可以为我解释一遍吗？5. Please speak a little louder. 请讲大声一点。

关于商务电话英语对话在世界经济全球化及中国加入WTO的形势下,社会需要大量能够用英语在国际上进行科技、经贸、法律和文化等方面交流的专业人才。

小编精心收集了关于商务电话英语对话，供大家欣赏学习!关于商务电话英语对话1Secretary: Hello, Mr. Green's office.Henry: Hello, could I speak to Mr. Green, please?Secretary: Who's calling, please?Henry: Mr. Henry.Secretary: I'm sorry. He's out just now.Henry: When will he be back?Secretary: I'm not sure. Can I take a message?Henry: OK. I'd like to make an appointment with him tomorrow.秘书:你好。

这里是格林先生的办公室。

亨利:你好。

我可以和格林先生通话吗?秘书:请问您是谁?亨利:我是亨利。

秘书:对不起，他刚出去。

亨利:他什么时候回来?秘书:我不敢确定，我能给您捎口信吗?亨利:可以。

我想预约和他明天见面。

关于商务电话英语对话2Salesman:Hello, Mr. Milton. Are you free this weekend?Milton:Yes.Salesman:I'd like to visit you. We have some thing new you may be interested in.Milton:Good.Salesman:When should we come?Milton:At 6:30 this Saturday evening.Salesman:OK. See you then.售货员:嗨，米尔顿先生。

商务英语电话对话范文商务合作时，用英语来与客户进行对话，有什么范本吗?下面是给大家整理的商务英语电话对话范文，供大家参阅!商务英语电话对话范文1A: Hello, thank you for calling Bradford and Sons. This is Tracy speaking, how may I help you?A：您好，感谢您致电布拉德福家庭公司。

我是特蕾西，有什么需要我帮忙的吗?B: Hello. I would like to speak to your director of human resources, Ms.Jenkins, Please.B：你好，我想找你们的人力资源部主任詹金思小姐通话。

A: Just a moment. I'll check to see if she is at her desk. May I tell her who is calling?A：稍等，我去看看她是否在办公室。

请问您是哪位?B: This is Bill Burton from Milford Insurance, I'm calling ___①___our meeting next Tuesday.B：我是米尔福德保险公司的比尔伯顿，我想问一下有关下周二我们见面的事。

A: Thank you, Mr.Burton. Can you pleaseholdfor a moment? I'll check to see if she is available.A：谢谢你，伯顿先生。

请您先等一会儿好吗?我去看看她是否在办公室。

B: No problem.B：没问题。

A: I'm sorry, Ms.Jenkins is away from her desk. She has already left for lunch. Would you like to____②____for her?A：非常抱歉，詹金思小姐现在不在办公室。

商务打电话英语口语（经典版）编制人：__________________审核人：__________________审批人：__________________编制单位：__________________编制时间：____年____月____日序言下载提示：该文档是本店铺精心编制而成的，希望大家下载后，能够帮助大家解决实际问题。

文档下载后可定制修改，请根据实际需要进行调整和使用，谢谢!并且，本店铺为大家提供各种类型的经典范文，如工作总结、策划方案、规章制度、演讲致辞、合同协议、条据书信、应急预案、教学资料、作文大全、其他范文等等，想了解不同范文格式和写法，敬请关注!Download tips: This document is carefully compiled by this editor. I hope that after you download it, it can help you solve practical problems. The document can be customized and modified after downloading, please adjust and use it according to actual needs, thank you!Moreover, our store provides various types of classic sample essays, such as work summaries, planning plans, rules and regulations, speeches, contract agreements, policy letters, emergency plans, teaching materials, complete essays, and other sample essays. If you want to learn about different sample formats and writing methods, please pay attention!商务打电话英语口语商务打电话英语口语（精选140句）商务英语专业主要属于文学中外国语言文学类专业，在外国语言文学类中主要都是各种语言类专业，比如说日语、法语、西班牙语等专业。

商务英语初级常用电话365句（二）Shall I tell him you called?我告诉他你来过电话，好吗？I＇ll be here when he calls back. Much appreciated.他打电话时我会在这，太感谢你了！That＇s fine. I＇ll await his return call.很好。

我会等他的来电。

Barker＇s Service Station.这里是巴克尔维修站。

I need your help badly. My car can＇t start. Can you send somebody over?我急需你们的帮助。

我的车启动不了，能派人来修吗？We can have somebody come by, but it won＇t be right away.我们可以派人去，但现在不行。

What time can you send one over?那你们什么时候能派人来呢？Oh, let＇s see. It＇ll be about 3:30 before we have anybody free.哦，让我想想。

大概要到3：30我们才有空。

Can it be earlier than that?能早点吗？I doubt it, sir. We＇ll try, but I can＇t promise anybody before 3:30.我没把握，先生。

我们会尽早的，但我不敢许诺3：30以前行。

If I had it towed over there, could you work on it right away?如果把车拖到你们那里，能马上修吗？Sure, if you had it towed here to the garage, we could get right on it.当然能。

您把车拖过来的话，我们马上就修。

Can you send your tow truck over here?你们能派辆拖车来吗？No. I＇m sorry, but we can＇t send out our tow truck to get you.不能，真对不起，我们不能派拖车来。

商务英语打电话（telephone calls）Public phone 公用电话Pay phone 付费电话On the phone 在打电话Local call 室内电话Long distance call 长途电话Overseas call 国际电话Person-to-person 叫人电话Station-to-station 叫号电话Bad connection 线路不佳Crossed lines 电话干扰Area code 区域号码Telephone book 电话簿Telephone message 电话信息Urgent 紧急的Extension 分机Signal 信号Dial 拨号Receiver 听筒Telefacsimile电话传真Switchboard 电话总机开始通话（making a phone call）1 Connect me with Rose Hotel please 请给我接玫瑰旅店。

2 Please put my call through to Washington 请接华盛顿。

3 Hello is Peter in？喂，彼得在吗？4 Hello get me Mr. Brown on the phone please 喂，我想请布朗先生听电话5 Could I speak to Tom 我可以请汤姆接电话吗？6 Hello Peter speaking I would like to speak to Betty 喂，我是彼得，我可以和贝蒂说话吗？7 Hello this is Mary speaking May I have a word with Helen？喂，我是玛丽。

我可以和海伦说几句吗？接电话（receiving a call）1 I will put you through 我给您接电话2 The line is busy 电话占线3 who is calling please？您是哪位？4 I will just find out if he is in 我去看看他在不在5 He is tired up right now 他现在没有空6 He is not available right now 他现在不能马上接电话7 He is on another line right now 他正在打电话8 Do not hang up please 请不要挂电话9 I am afraid you have dialed the wrong number 恐怕你打错了10 The line is busy 电话占线11 I could not get through 我无法接通对话1A：Hello，this is John from trade company speaking 喂，我是贸易公司的约翰B：This is the bank of Germany 这里是德意志银行A：Could you get me through to your CEO Mr. Wang 我能与总裁王先生通话么B：I am sorry He is out unexpectedly 非常抱歉，他外出了A：Well when he comes back could you tell him to call me back 那你能转告他，叫他回来给我电话B：The trade company？I got it 贸易公司是吧？我明白了A：Thanks a lot 多谢对话2A：Hello This is accounting department 喂这里是会计部B：Can I talk to Mr. Hou 我能和侯先生说话么A：Hou Ming？he is in the general department I am afraid you called the wrong number 侯明？很抱歉，他是总务部的，恐怕你打错电话了B：I can not get through to the general department Can you do me a favor？I have something urgent to talk to him 总部的电话接不通我有急事找他商谈你能帮帮我吗A：Well hold the line please I will ask him to come here 好的，别挂电话，我把它叫过来吧B：That is great Thank you 太好了谢谢A：Do not mention it Hold the line please 不客气，请别挂电话对话3A：This is Bill speaking Is Peter is 我是比尔，彼得在吗B：Hold your line please I will call him now 请别挂电话我马上去叫A：Sorry to keep waiting this is peter speaking 让您就等了我是彼得B：How are the sales for computers 电脑的事儿进展的怎么样了A：They are satisfied with the specification and quantity，but for the unit price of it，we need to discuss this with Mr. Clark 规格数量都已经得到对方的认可但是价格必须再和克拉克先生商量下B：When do you think you can settle it 什么时候能够做好A：Tomorrow afternoon I am going to his office to have a talk about it I will try my best to settle it 明天下午，我去他办公室商量此事，但是我会尽量办妥这件事的对话4A：Good morning This is ABC company 早上好，这里是ABC公司B：Mr. Li in the export department please 请找出口部的李先生听电话A：I beg your pardon 请再说一遍B：I want to speak to Mr. Li of export department 我要和出口部李先生讲话A：I am sorry we have two Mr.Li here what is his first name 抱歉我们这里有两位李先生，他叫什么名字B：Li Tong 李彤A：He is on another line at the moment Is it urgent？他正在接另外一个电话请问事情紧急吗B：Yes please ask him to call me back later 是的，请他过会儿给我回个电话A：Can I have your name and phone number 可否留下你的姓名及电话B：My name is John Hamiliton and my number is 123456 我的名字是约翰·汉密尔顿号码是123456A：Mr.Hamiliton at 123456 thank you for calling I will give him your message as soon as possible 123456汉密尔顿谢谢你的来电我会尽快把你的话告诉他对话5A：Good morning 早上好B：Good morning this is Alex here I am calling from Los Angeles 早上好，我是亚历克斯，我正在洛杉矶打这个电话A：How can I help you？我能帮你什么吗？B：May I speak to Mr.Watt？Is he available now？我能否与瓦特先生通话他现在有空么？A：Unfortunately he is not available at the moment Would you like me to put your call through to his assistant manager Mrs Brown 很不巧瓦特先生现在正在忙您需要我帮你接通他的副经理布朗女士的电话么B：Yes please you are very helpful 好的谢谢你帮我一个大忙A：My pleasure 乐意效劳对话6A：Hello this is Public Relations Department Manday Simpson speaking 你好这里是公关部，我是曼迪·辛普森B：Hello I would like to speak to Ms. Cathy Wills. 你好我找凯西·威尔斯女士A：Who is thing？请问您是哪位？B：Brooke Watt a friend of Cathy’s 布鲁克·瓦特我是凯西的朋友A：I am sorry Ms wills is not in the office right now would you like to leave a message？很抱歉，威尔斯女士现在不在办公室您想留下口信吗？B：Please tell Ms wills that I called and that she can call me back at 3：00 pm tody 请告知威尔斯女生我打过电话，她可以在今天下午三点给我电话。