商务英语报告写作的问题分析及对策探讨_剑桥BEC中级真题范例讲解

大作文真题一: 题目讲解及范文首先我们来看商务报告的写作要求：◇You work in the Customer Services Department of a mail-order company. You have been asked to prepare a short report for your line manager about complaints.◇Look at the information below, on which you have already made some handwritten notes.◇Then, using all your handwritten notes, write your report.◇Write 120~140 words.题目解读根据商务信函中提到的“1事2人1材料5要点”提示信息归纳，我们可分析出该题中的“1事”为报告顾客投诉情况；“2人”：“你”是邮购公司客服部的员工，阅读者是“你”的顶头上司，即line manager，直译为“直线经理”；“1材料”是1月至3月的顾客投诉统计图表和对三个月投诉原因的百分比分析。

内容与形式内容方面，商务报告强调材料和手写要点缺一不可，比如报告中应当包括图表数据变化的特征，如2月投诉锐增，3月投诉减少，对应的手写要点１和２是对图表数据变化原因的分析，如2月投诉锐增是因为计算机系统崩溃，而3月投诉减少的原因是引入新的订货系统。

又如报告中应提到顾客抱怨的主要原因是投递时间过长，占总投诉的56%，而要点3、4和5是提出减少投诉的方法，如3月误投的减少；降低投递时间，内容可展开为增加投递员工或者更好地划分投递区域等；改进所投递产品的质量，重新选择产品生产公司等，这里需要一定的商务背景知识。

其实读者不难发现，BEC写作题目体现了提出问题、分析问题、解决问题的思路，在潜移默化地传递着解决商业实际问题的思考过程。

剑桥BEC真题中级第三辑口语解析(Part-3-Discussion)第三辑Test 1Staff MagazineYour company is planning to introduce an internal magazine to keep staff informed of company developments.You have been asked to help plan the staff magazineDiscuss the situation together, and decide:●What type of information to include in the magazine●Which type of staff should contribute to the magazine●How often the magazine should be published【题目分析】企业内刊你所在的公司目前正计划发行企业内部期刊以帮助员工随时了解公司的发展状况。

要求你帮助策划企业内刊的设计。

你们一起讨论这个话题，并决定：●杂志包括哪些内容●杂志所定位的员工类型●杂志的发行周期【思路点拨】主题讨论要点讨论结果原因Staff Mag azine Contents ofmagazineNews, analysis,opinions, interviews,competitions andfeedbackCover a wide range oftopics, of interest tostaffOrienta tion of magazi ne Oriented to all thestaff membersA betterunderstanding of ourbusiness, knowledgeand experiences,interest andentertainment, a goodknowledgeCircula tion Monthly An easy, convenientway of keepingup-to-speed witheverything.【词汇、短语】特写feature 视觉的visual熟悉的，了解的up-to-speed 上交submit使适应，定位orient 承诺，奉献commitment 【句型点击】正面评价观点Good idea!I really appreciate what you’ve saidYou’ve made a very good point.That’s interesting!【参考范例】Discuss the situation together and decide:●What the company needs to know about the meetings thattake place at present.●What are the advantage and disadvantage of videoconferencing might be●What kinds of practical preparations would be neededbefore introducing the system?【题目分析】电视会议你所在的公司目前很关注员工出差到其他分公司开会的用时问题，正在寻找可替代的开会方式。

第三版新编剑桥BEC中级写作参考范文以下是第三版新编剑桥BEC中级写作参考范文：在商业领域中，有效的沟通和书面交流至关重要。

一篇优秀的商务英语文档必须满足关键的标准，包括准确的用语、可读性、以及格式的正确性。

本文将提供一个实用的参考范文，以供商业人士参考。

第一部分：简介在商务领域接触到的日常文档有很多种，包括报告、备忘录、电子邮件等等。

每种文档都有其独特的形式和特点。

本文的参考文档是一份业务报告。

这种文档常需要陈述实际情况，并向对方提供可行的解决方案。

第二部分：格式业务报告一般分为以下几个部分：1. 标题页。

标题页应该包括报告名称、作者、日期等相关信息。

2. 概述。

概述是报告的开篇，要简明扼要地介绍报告内容和结论。

3. 正文。

正文应包含报告的主要内容，可以根据需要分成多个部分。

4. 结论。

在结论中，要再次说明报告的主旨和解决方案。

5. 建议。

建议是对应对方或者团队的一个提醒，对下一步的决策起到至关重要的作用。

在具体的正文部分，要注意逐个说明每个问题，并给出相应的建议。

同时，建议应该贴近事实，并且能够清楚地说明如何解决问题。

精确的数据和确凿的事实能够使报告更加可信。

第三部分：语言和用词好的商务英语文档必须用准确的措辞传递信息。

需要特别注意已经广泛运用的缩略语和行话，以保证对方能够清楚理解你的意思。

过多的行话可能会在对方中产生困惑或者不必要的误解。

另一方面，通顺的语言会使文档更易于阅读和理解。

第四部分：参考资料和附带文件如果报告涉及数据的展示和分析，则需要提供相应的附带文件以支持报告。

这些文件可能包括表格和图表等。

同时，如果引用了其他的资料，则必须在文档中提供相应的参考资料，以供后续参考。

结论建议商业人士阅读本文档作为参考，以便在编写业务英语文档时更加得心应手。

有了正确的格式、准确的语言，以及准确的参考资料和附件，就能够轻松地写出优秀的商务英语文档，满足不同情况下的商务需求。

ＢＥＣ中级商务报告写作1. 什么是商务报告商务报告是指针对某种特殊的、有意义的商务目的，向一个人或多个人提供的公正、客观和有计划的事实陈述。

报告中所陈述的事实必须与事件、条件、质量、进展、结果、问题或提议的解决方案有关，帮助当事人了解复杂的商业情况，计划进程，解决问题，使上级领导就一系列事件做出决策。

通常是根据上司的要求，由下级向上级呈报。

2. 商务报告种类事件调查报告（Investigative Reports）意见调查报告（Survey Reports）年度报告（Annual Report）、月度报告（Monthly Reports）、周报告（Weekly Reports）进展报告（Progress Reports）市场调查报告（Market Research Reports）可行性研究报告（Feasibility Reports）。

3. 商务英语报告写作的总体原则内容准确无误（Accurate）、简明扼要（Brief），结构清晰（Clear），建议明确果断（Decisive），故简称ABCD原则。

具体内容如下：内容准确无误：报告的正确性不仅仅是指英语语法、标点符号和拼写，更重要的是其内容要叙述的正确。

报告的事实陈述部分既不能因哗众取宠而夸大其词，也不能因其涉及的令人不愉快的消息而低调陈述。

实事求是、准确无误是报告写作的重要原则。

·内容简明扼要：报告的长短一般取决于报告的内容及其正式程度。

正式报告篇幅一般较长，而非正式报告则较短。

不论何种报告，报告的语言必须简洁、流畅，切忌陈词滥调。

一份拖沓冗长的报告不仅写时费力，对方阅读更浪费时间。

撰写商务英语报告时要尽量避免罗嗦，用尽可能较少的文字，完整、清楚地表达需要表达的意。

结构清晰明了：用数字、符号标明段落、层次、要点等，加强逻辑性，使读者一目了然。

建议明确果断：多数报告都有结论和建议部分，是报告的核心。

撰写时，应确保报告的结论和建议是经过充分论证而得出的，而且应明确果断，切忌模棱两可。

剑桥BEC真题中级第四辑口语解析(Part-3-Discussion)第四辑Test 1Selling old stockThe manufacturing company you work for needs to make space in its warehouse to stock its new products. The company would like to sell off end-of-range products at discounted prices.You have been asked to make recommendations.Discuss the situation together and decide:●How much discount should be offered●Whether to offer the same discount on all products●How customers could be informed of the discounts.库存积压品处理你所在的制造公司要清理仓库以便储存新产品。

公司想把已停产的尾货打折处理掉。

公司要求你们对此提出建议。

你们一起讨论当前的状况，并决定：●应该提供多大幅度的折扣●是否对所有的产品采取同样的折扣●如何通知客户这次的打折活动【思路点拨】主题讨论要点讨论结果原因Selli ng old Discountrate50% discount Big sale time of theyear; stock and out offashionSame/differe nt discount on all products Same discount Easy to catchattention;Easy to followstockWays of informing customers of the discounts Distribution ofleaflets;Emailingcustomers;Publishing newson-lineLow cost;Direct contact withcustomers【词汇&短语】整理，选出sort out 区分，区别differentiate 仓库warehouse 广告费用advertising rate 配饰accessory 亏本at a loss过时out of fashion 替换物alternative有吸引力appeal 传单，散页印刷品leaflet 营造空间make space 社区community有道理，所言极是have a point 几乎，实际地practically 【句型点击】常用否定句小结Little remains to be said. 简直没什么可说的了I don’t wholly agree. 我并不完全同意It simply will not do. 那是绝对不行的I never thought of it, let alone did I do it. 我想都没想到它，更别说去做了【参考范例】A: Now, we have to work out a plan to deal with the old stock which has been just sorted out from our warehouse. We don’t have much time left; because the new products are suppose to arrive in early next month.B: So we have two weeks left and we must hurry up.C: Most our stocks are clothes and accessories, and they have gone out of fashion.B: Yes, fashions changes quickly. So, to appeal our customers, we must offer great discount for our stock. How much discount would be appropriate?A: What do you think to a 50% discount? It’s Christmas season, a big sale time, discount is everywhere, so we must offer bigger discount than usual.B: Yes, I agree with you. The most important thing at this time is to sell off the stock and make space for our new products. C: You two have a point here. Anyway, our products are end-of-range and need to be cleared out soon. But I am wondering whether we will offer the same discount on allproducts?A: I prefer the same discount because people nowadays don’t like to bother themselves with calculating and differentiating. They are attracted by a 50% discount. And if they find our products are actually offered with different discounts, they would feel being cheated.B: Yes, I feel the same way. 50% discount is easy to catch attention and easy to handle. We don’t want to get our sales staff confused, do we?A: All right then, 50% discount for all our stock. Now let’s move onto our last term. How can we inform our customers the clearance sale?C: There are many ways to inform our customers. For example, we can advertise our sale on TV, radio and newspapers.B: I don’t think we have time for that, you know, there are just two weeks left, and it takes at least a week to contact the concerned department s to have our advertisement finally put on media. Then just a week left. I’m really not sure how much effect it will have on customers.A: Absolutely. And the advertising rates are high. I don’t think we can afford that. Our stock is already sold at a loss.C: Yeah, what you said is true.A: There’s an alternative, we can print leaflets and distribute them on the street and in the communities. In this way we can attract a lot of people’s attention at a low cost.C: Good idea, and we may also send emails to our customers or publish the news of our sale on line, and it’s particular free!B: Wonderful! It seems everything has been work out for selling our old stock.第四辑Test 2Promoting a new modelThe car manufacturer you work for plans to produce a new model and to target consumers between 18 and 25 years old. You have been asked to make suggestions for promoting the car.Discuss the situation together, and decide:●Which features of a car might be important to the target group●How an advertising campaign could present the car●Where you could advertise the car推出新款车你所在的汽车生产厂计划推出一款新车，并将目标人群定为18岁到25岁的顾客群。

５０・Ｎｅｗ　Ｏｒｉｅｎｔａｌ　Ｅｎｇｌｉｓｈ题目解读题目的提示信息通常可归纳为“１事２人１材料５要点”。

所谓“１事”，就是商务信函所围绕的核心事件，如本题中的安装新的电话接线板（ｉｎｓｔａｌｌｉｎｇ　ａ　ｎｅｗ　ｔｅｌｅｐｈｏｎｅ　ｓｗｉｔｃｈｂｏａｒｄ）；“２人”指的是写作者和阅读者在商务环境中的角色，本题中的信件是“你”作为公司的技术人员（ｉｎ　ｃｈａｒｇｅ　ｏｆ　ｔｅｃｈｎｉｃａｌ　ｒｅｓｏｕｒｃｅｓ）写信与电话服务公司的客户服务经理（Ｃｕｓｔｏｍｅｒ　Ｓｅｒｖｉｃｅ　Ｍａｎａｇｅｒ）进行沟通；“１材料”指的是题目中的背景材料，如本题中对方客户服务经理的来信；“５要点”通常表现为针对背景材料的５个“手写”注释（ｈａｎｄｗｒｉｔｔｅｎ　ｎｏｔｅｓ）。

内容、形式与语言商务信函的要求分成内容、形式和语言三个方面。

内容方面，信件应当围绕５个手写要点进行写作，不能遗漏要点，而且通常有２￣３个要点需要利用商务知识进行合理展开，展开内容通常体现商务沟通的特点，比如要求精确沟通。

本题中，要点①为ｈｏｗ　ｍａｎｙ　ｄａｙｓÕｗｏｒｋ？　询问电话接线板安装时间长短，涉及日程安排的精确性，对“你”所在的公司很重要；要点②要求日程调整，需要给出一个合理的商务理由，比如公司有例行会议或者周年庆典之类的安排；要点③强调分机号码系统简单性，可以适当展开，提出简化方案，如所有的号码前都加８；要点④是商务常识，商务联系时要精确到人，精确到具体联系方式，体现精确沟通的需求；要点⑤涉及商务交往中付款的常识，可以解释为根据公司的财务规定或者领导要求等。

形式方面，本题明确要求为信件。

商务信件标题可有可无，本题可写成Ｓｕｂｊｅｃｔ：　Ｏｎ　Ｉｎｓｔａｌｌｉｎｇ　ｔｈｅ　Ｎｅｗ　Ｔｅｌｅ－ｐｈｏｎｅ　Ｓｗｉｔｃｈｂｏａｒｄ或不写。

信件开篇应当有以Ｄｅａｒ开头的问候，之后根据具体情况加上称呼，比如假定电话公司的客户服务经理为Ｍｒ．　Ｗｅｌｃｈ，问候部分为Ｄｅａｒ　Ｍｒ．Ｗｅｌｃｈ。

剑桥商务英语中级写作范文剑桥商务英语中级（BEC Vantage）是一种流行的商务英语考试，是许多国家的企业、学校和机构选择的一种认可的英语语言技能测试。

BEC Vantage 要求 Test takers 完成听力、阅读、写作任务和口语任务四项能力，针对商务实践中的实际应用，考验学生的商务英语水平。

下面，我们将分享几篇商务英语中级写作范文，以帮助那些正在准备BEC Vantage考试的学生提高他们的写作技巧。

1. 商务报告题目：如何解决部门间的沟通及协调问题由于每个团队都有独立的目标和分工，企业中的部门之间存在沟通和协调的问题。

下面的商务报告提供了一些有针对性的解决方案。

尊敬的总经理，这是有关如何解决部门间沟通协调问题的报告，为此我们对公司内的不同部门进行了调查。

以下是我们提出的解决方案：1. 采用线上沟通工具。

公司可以投入更多的资金来购买顶尖的在线工具，与此同时也需要给员工提供更好的网络学习资源，引导他们熟练使用这些工具。

这将极大地改善部门间的沟通效果。

2. 加强部门间的协调。

建议企业设立一个协调员，次要任务是在所有部门之间协调与促进沟通。

这位协调员将负责收集所有部门之间的信息，并与相关部门进行沟通，从而更好地协调业务。

3. 资源共享。

每个部门通常都有自己的资源，需要考虑是否可以共享这些资源，以节约成本和提高效率。

每个部门的领导人必须确定资源共享的准则，以确保共享的资源不与部门的其他职责冲突。

通过采用这些方法和策略，我们可以解决企业中部门间的沟通和协调问题，提高公司的商业运营效率，减轻压力并改善员工效率。

2. 商务信函题目：感谢信在商业领域，感谢信是非常常见的一种信函，通常用于表达谢意，或者展示感恩之心。

下面是一封感谢客户的信，可以作为商务信函范文学习。

尊敬的XXX：感谢您对我们商业改进的帮助和支持。

正是由于您的信任和支持，我们的公司在过去的几年里得以茁壮成长，获得了良好的市场份额，并将业务延伸到了全球多个国家和地区。

1 BEC中级写作看似是BEC中级考试中较为简单的一项，但实际上也要多下工夫才能拿高分，尤其对于不以英语为母语的中国考生来说，平时不多加练习很有可能在考试时“挤牙膏”般写生硬的句子。

题目：You work for a pany which is going to buy a set of equipment from China. You are asked to translate a lot of specifications and instructions within four months, which is impossible. therefor you decide to advertise for two experienced translators as soon as possible.. Write a short note to Mr. Max Remington ,the Public Relation's manager. Ask for an advertisement for two translators.. Explain the reason.. Mention your urgency.. Write 30-40 words on your Answer Sheet.讲解：便条可以有题目，也可以省略题目。

便条开篇须有称呼语，但称呼可以比较随便。

日期部分可写在便条的右上角。

日期的签署通常只需写星期几或星期几的上午、下午，也可只写上午或下午和具体时间。

只写日期也可以。

便条结尾须署上留条人的，位置在正文的右下角。

便条的形式和容简洁，故可以用几句话概括。

文语言尽量通俗口语化，简单扼要，直截了当，无需使用客套语言。

便条虽简单，但中心务必突出，更要注明活动的时间及地点。

便条不需邮寄，不用信封。

通常请人代为转交。

有时可写在留言板和留言簿上。

基本写作格式便条容和类型不尽相同，可以灵活变通。

bec商务英语真题及答案解析BEC商务英语真题及答案解析商务英语考试（Business English Certificate，简称BEC）是指专门为那些需要运用英语进行商务沟通的人士而设计的考试。

该考试覆盖了商务英语的各个方面，包括商务写作、商务沟通、商务听力和商务阅读等。

通过BEC考试，考生能够提升自己的商务英语水平，增加在职场中的竞争力。

为了帮助考生更好地准备BEC考试，本文将结合真题来分析常见题型及答案解析，以期为考生提供一定的帮助。

第一部分：商务阅读（Reading）商务阅读是BEC考试中的重要组成部分，主要考察考生对商务文本的理解和应用能力。

下面以一道题目为例进行解析。

题目：A company wants to reduce its carbon emissions as part of its corporate social responsibility initiatives. The company is considering implementing various measures, including switching to renewable energy sources and improving energy efficiency in its facilities. It has sought the advice of a consulting firm to help evaluate the cost-effectiveness and feasibility of these measures. Based on the report provided by the consulting firm, which of the following statements is TRUE?A. The company wants to increase its carbon emissions.B. The company is not concerned about reducing its carbon emissions.C. The consulting firm will evaluate the potential benefits of switching to renewable energy sources.D. The consulting firm will not provide any suggestions on improving energy efficiency.解析：根据题目，公司希望减少碳排放作为企业社会责任的一部分，并考虑实施一些措施，包括转向可再生能源和提高设施的能源效率。

BEC中级真题详细解析：第二辑TEST 1 PART 1 Coaching1 the contact between coach and employee not solving all difficulties at work2 the discussion of how certain situations could be better handled if they occur again3 a coach encouraging an employee to apply what has been taught to routine work situations4 coaching providing new interest to individuals who are unhappy in their current positions5 coaching providing a supportive environment to discuss performance6 employees being asked to analyse themselves and practise greater self-awareness7 coaching enabling a company to respond rapidly to a lack of expertise in a certain areaCoachingACoaching involves two or more people sitting down together to talk through issues that have come up recently at work, and analysing how they were managed and how they might be dealt with more effectively on subsequent occasions. Coaching thus transfers skills and information from one person to another in an on-the-job situation so that the work experience of the coach is used to advise and guide the individual being coached. It also allows successes and failures to be evaluated in a non-threatening atmosphere.BCoaching means influencing the learner's personal development, for example his or her confidence and ambition. It can take place any time during an individual's career. Coaching is intended to assist individuals to function more effectively, and it is a powerful learning model. It begins where skills-based training ends, and helps individuals to use formally learnt knowledge in day-to-day work and management situations.Individuals being coached are in a demanding situation with their coach, which requires them to consider their own behaviour and question their reasons for doing things.CThe coach professionally assists the career development of another individual, outside the normal manager/subordinate relationship.In theory, the coaching relationship should provide answers to every problem, but in practice it falls short of this.However, it can provide a space for discussion and feedback on topics such as people management and skills, behaviour patterns, confidence-building and time management.Through coaching,an organisation can meet skills shortages, discuss targets and indicate how employees should deal with challenging situations, all at short notice.DEffective coaches are usually those who get satisfaction from the success of others and who give time to the coaching role. Giving people coaching responsibilities can support their development, either by encouraging management potential through small-scale one-to-one assignments, or by providing added job satisfaction to managers who feel they are stuck in their present jobs. A coach is also a confidential adviser, accustomed to developing positive and effective approaches to complex management, organisational and change problems.这篇文章讲的是培训（coaching）的作用。