城市轨道交通客运服务英语第二版答案
- 格式:docx
- 大小:132.45 KB
- 文档页数:10
轨道交通英语第二版UNIT答案考试时间:120分钟满分:100分姓名:____________班级:_____________学号:_____________1、The Titanic is a nice film. I _______ it twice. [单选题] *A. sawB. seeC. have seen(正确答案)D. have saw2、_______ after dinner is good for our health. [单选题] *A. WalksB. Walking(正确答案)C. WalkedD. Walk3、Every means _____ but it's not so effective. [单选题] *A. have been triedB. has been tried(正确答案)C. have triedD. has tried4、We had ____ wonderful lunch last Saturday. [单选题] *A. /B. theC. oneD. a(正确答案)5、—What do you think of Animal World? —______. I watch it every day.()[单选题] *A. I don’t mind it.B. I like it.(正确答案)C. I can’t stand it.D. I don’t like it.6、Tony can _______ the guitar.Now he _______ the guitar. [单选题] *A. play; plays(正确答案)B. playing; playingC. plays; is playingD. play; is playing7、Your homework must_______ tomorrow. [单选题] *A. hand inB. is handed inC. hands inD. be handed in(正确答案)8、59.—Can I talk to the manager?—Please wait ________ minute. [单选题] * A.anB.a(正确答案)C.theD./9、The beautiful radio _______ me 30 dollars. [单选题] *A. spentB. paidC. cost(正确答案)D. took10、My friend and classmate Selina()running in her spare time. [单选题] *A.likeB. likes (正确答案)C. is likedD. is liking11、Medicines are to be taken according to the doctor’s advice. [单选题] *A. 发放B. 提取C. 配方D. 服用(正确答案)12、( ) What _____ fine weather we have these days! [单选题] *A. aB. theC. /(正确答案)D. an13、We all wondered()Tom broke up with his girlfriend. [单选题] *A. thatB. whatC. whoD. why(正确答案)14、The Chinese team are working hard _______ honors in the Olympic Games. [单选题] *A. to win(正确答案)B. winC. winningD. won15、I was astonished when I heard that Louise was getting married. [单选题] *A. 惊讶(正确答案)B. 气愤C. 高兴D. 想念16、You should take the medicine after you read the _______. [单选题] *A. linesB. wordsC. instructions(正确答案)D. suggestions17、He _______ getting up early. [单选题] *A. used toB. is used to(正确答案)C. is usedD. is used for18、The soldiers would rather die than give in. [单选题] *A. 呈交B. 放弃C. 泄露D. 投降(正确答案)19、His father always _______ by subway. [单选题] *A. go to workB. go to schoolC. goes to bedD. goes to work(正确答案)20、26.There’s some fruit in the kitchen. We ________ buy any. [单选题] * A.need toB.needn’t toC.don’t needD.don’t need to(正确答案)21、She _______ be here. [单选题] *A. is gladB. is so glad to(正确答案)C. am gladD. is to22、She spoke with a strong Scottish()[单选题] *A. speechB. accent(正确答案)C.voiceD. sound23、Lily is a very_____person and never wastes anything. [单选题] *A.generousB.economical(正确答案)C.economicD.efficient24、56.Sam is in a hurry. Maybe he has got ________ important to do. [单选题] *A.everythingB.nothingC.anythingD.something(正确答案)25、He studied harder to _______ his reading skills. [单选题] *A. improve(正确答案)B. rememberC. memorizeD. forget26、—How do you find()birthday party of the Blairs? —I should say it was __________ complete failure.[单选题] *A.a; aB. the ; a(正确答案)C.a; /D.the; /27、This message is _______. We are all _______ at it. [单选题] *A. surprising; surprisingB. surprised; surprisedC. surprising; surprised(正确答案)D. surprised; surprising28、1.________my father ________ my mother is able to drive a car. So they are going to buy one. [单选题] *A.Neither; norB.Both; andC.Either; orD.Not only; but also(正确答案)29、He is going to _______ a party this evening. [单选题] *A. hold(正确答案)B. makeC. needD. hear30、The teacher has his students_____a composition every other week. [单选题] *A.to writeB.writtenC.writingD.write(正确答案)。
《城市轨道交通乘客服务》习题及答案《城市轨道交通乘客服务》作业一一、选择题1.下列行为中,( )不属于在出入口、通道、站厅、站台、列车车厢等轨道交通区域或其他轨道交通设施内禁止的行为。
A.追逐打闹B.阻止车门或站台门关闭,强行上下车C.擅自操作有警示标志的按钮D.紧急状态下动用安全装置2.车站广播引导服务是城市轨道交通车站一种重要、常见、高效的问询引导服务方式,可分为人工广播和( )两种。
A.自动广播B.对内广播C.对外广播D.定时广播3.凡拾获涉密文件、( )、涉密图表等重要文件,军用、警用物品,违禁物品及其他危险物品的,拾获人或车站应及时报告公安部门或送交属地派出所处理。
A.贵重药品B.贵重化妆品C.政府文件D.涉密资料4.按照规定,乘客乘车过程中,下列情况造成客运伤亡事件的,不属于全部由当事人本人负责的是( )A.攀爬围墙B.穿越闸机C.跨越栏杆D.乘坐扶梯摔倒5.突发客伤事件时,乘客服务人员要快速反应,立即赶赴现场开展事件处理,特别是值班站长应在( )分钟内到达现场指挥事件处理。
A.2B.5C.10D.36.客伤事件发生后,现场取证、调查分析的过程中,目击证人应至少劝留()名,证人尽量不为车站工作人员、当事人的亲属,或有利害关系、其他关系的人。
A.1B.2C.3D.47.城市轨道交通企业如果中断运营的时间过长,当超过( )分钟时,应联系地面公共交通系统,为乘客提供免费公交接驳的服务。
A.10B.20C.30D.40二、判断题(对的打“√”,错的打“x”)1.有些地方规定,一些生活类物品(如摩丝、指甲油、香水、高度白酒等)由于含有一定的挥发性物质,不可以携带进站乘车。
()2.在为残障乘客提供服务时,乘客服务人员需要先征得乘客的同意。
在与其进行交流的过程中,乘客服务人员不要盯着乘客残疾部位。
()3.当失物找到时,乘客服务人员要协助乘客办理失物认领手续,乘客确认无误即可认领。
()4.车站收到失物,如果失物为手机、衣物、家庭用品、书籍或食物等,则放人乘客失物专用箱(柜)中保管。
城市轨道交通客运组织第二版课后答案1. 末班车,应通过广播等方式告知乘客末班车信息。
换乘站应根据列车运行计划、乘客换乘所需时间,及时关闭换乘通道,防止乘客误入。
() [单选题] *A、前一列车驶离车站后(正确答案)B、前二列车驶离车站后C、到站前15分钟D、车到站前10分钟答案解析:《城市轨道交通客运组织与服务管理方法》第十二条。
2. 末班车前一列车驶离车站后,应通过广播等方式告知乘客末班车信息。
换乘站应根据列车运行计划、乘客换乘所需时间,及时,防止乘客误入。
() [单选题] *A、关闭进闸机B、摆放末班车告示C、关闭换乘通道(正确答案)D、安排人员引导答案解析:《城市轨道交通客运组织与服务管理方法》第十二条。
3. 末班车前一列车驶离车站后,应通过广播等方式告知乘客末班车信息。
换乘站应根据列车运行计划、,及时关闭换乘通道,防止乘客误入。
() [单选题] *A、本站末班车开出时间B、乘客换乘所需时间(正确答案)C、终点站末班车开出时间D、换乘站末班车开出时间答案解析:《城市轨道交通客运组织与服务管理方法》第十二条。
4. 列车退出运营前,应,确认无乘客滞留后退出运营。
车站关闭前,应对车站进行巡视,播放关站广播,确认无乘客滞留与物品遗留后关闭车站。
() [单选题] *A、播放退出广播B、车站安排人员检查C、对车内进行巡视(正确答案)D、司机应进行检查答案解析:《城市轨道交通客运组织与服务管理方法》第十二条。
5. 车站关闭前,应对车站进行巡视,,确认无乘客滞留与物品遗留后关闭车站。
() [单选题] *A、播放提醒广播B、安排人员检查C、播放关站广播(正确答案)D、专人引导答案解析:《城市轨道交通客运组织与服务管理方法》第十二条。
6. 车站工作人员应对车站出入口、站厅、站台、通道等公共区域进行巡视,检查应急设施、乘客信息系统、自动售检票设备、标志标识、照明设施、电扶梯、站台门、站台候车椅状态,巡视频率不应低于,发现异常情况及时进行处理。
Part 1 Situational Conversation情景对话Service 服务A. subway;figure out; direction; stopsB. 1. 您可以从 C1 口出坐 8 路到人民公园。
2.打扰了,您能告诉我从这儿怎样乘坐地铁去火车站吗?3.到了之后在 E 出口出,上面有公交接驳。
4.您必须在烈士陵园站下车,换乘 3 号线。
C. 1. arrive 2. pull in 3. from 4. leaves 5. tookA.wallet is gone! I may have left it on the train. 2.Please tell me the time and direction of the train.3. Please describe your backpack.4. It's a blue and black backpack, made of canvas. It's 40 centimeters wide and60 centimeters long.5. Please tell me your name and phone number. We'll contact you as soon as we find it.B. 1. 你好,我的公文包被落到列车上了。
2.哦,我的钥匙掉到站台里了 ! 我可以看到他们在轨道上!3.我很担心。
我的文件包里有我们公司许多重要的文件和数据!4.你能帮我找我的身份证吗?我想是昨天下午掉到站台上了。
5.你好,我的手机不见了。
我可以用你的电话打个电话吗?C. 1. security 2. for a long time 3. peak 4. duty 5. cooperateTicketing售票A. 1. Yes, you can.2. It ’s three ways.3.5 yuan, 10 yuan and 20 yuan.4.Ticket Vending MachineB. 1. Tickets can be bought at Ticket Vending Machines of each station or usecity card.2. The chip in the card also allows you to buy tickets at ticket vending booth orin metro. Which is a time-saver if there are long lines at the ticket counter.3. Introduced the function of AFC system and the work principle of TVM.4. It's easy. Just go to the ticket office the subway.5. Related departments revealed that line 5 is completed, would change current ticketing system, achieve new ticketing system according to mileage.C.略A. 1. You can recharge your card at subway stations, convenience stores, banks oronline.2. Public transportation card can also be used to taxis and buses.3. Your card is not magnetic, we can give you a new card.4. Please fill in your name and phone number on the receipt.5. If the passengers need invoice, please go to customer service center to receive.B.略A. 1.我赶时间我想退票。
Answers to Test I I. Translate the following items into Chinese(20%).1.实际上,事实上2.服务员3.入口4.售票机5.离开前往6.充值7.磁的8.车厢9.走廊10.车长11.钱包12.地铁13.通知14.特快列车15.路过列车16.继续,前进17.小心18.接近19.暗示20.喇叭,扬声器II. Briefly answer the following questions (20%).1.Morse Code is also called as wireless telegraphy. It was invented by Guglielmo Marconi in1895. Some people believe that the Morse Code is the earliest broadcasting communicating signal used in the train.2.Signals have two purposes, protection and control. There are two types of signals, permissiveand absolute. You can tell if a signal is permissive or absolute by looking at it. Permissive signals only provide protection. Absolute signals provide both control and protection.Functionally, the basic difference between permissive and absolute signals is the most restrictive type of indication each can display.3.The Chinese Train Control System is a train control system used on railway lines in People'sRepublic of China. CTCS is similar to the European Train Control System (ETCS). It has two subsystems: ground subsystem and onboard subsystem. The ground subsystem may based on balise, track circuit, radio communication network (GSM-R), and Radio Block Center (RBC).The onboard subsystem includes onboard computer and communication module.4.ATP can also refer to automatic train protection systems in general, as implemented in otherparts of Europe and elsewhere. Automatic Train Protection (A TP) means either of two implementations of a train protection system installed in some trains in order to help prevent collisions through a driver's failure to observe a signal or speed restriction.5.There are many kinds of railroad vehicles, and trains are only one of these kinds. High-speedrails, monorails, light rails, maglev trains and metros are all railroad vehicles.IV. Translate the following text into Chinese (20%).1.火车是铁路运输的一系列的车辆,通常沿一个轨道运输货物或乘客。
单元3 城市轨道交通车站客运服务学习目标:1. 掌握一卡通(储值票)充值服务、售票服务、补票服务及处理坏票服务的流程和细节,能处理乘客常见票务问题;2. 掌握安检服务的流程和细节,减少乘客纠纷的产生;3.掌握自助售票服务和监票服务的流程和细节,能引导乘客安全快速的进出站;4. 掌握乘客候车服务和车站广播服务的流程和细节,保证乘客在站台的安全;5.掌握列车司机服务和车站维修人员服务的服务细节,增加乘客满意度;6.能利用车站客运服务的一般技巧更好的为乘客服务。
建议学时:16学时3.1城市轨道交通车站客运服务人员的基本要求改变如下:1、该小节的标题换成“城市轨道交通客运服务人员的基本要求”2、原3-1中,增加了三幅图片及改动部分文字,具体如下:仪容仪表要求表3-1分类基本要求常见错误发型1.整齐利落、清洁清爽;2.发长过肩的女性必须将头发束起,最好佩带有发网的头饰,将头发挽于发网内,头花端正;3.男性要剪短发,具体要求为“前发不附额,侧发不掩耳,后发不及领”;4.戴帽子时,应将刘海放入帽子内侧,帽徽应朝正前方,不得歪戴1、头发凌乱,染发过度明显、夸张2、留怪异发型3、女员工长发遮挡脸部;4、男员工留长发、鬓角遮挡耳部。
3、原表3-2中,添加了一幅图片并改动部分文字,具体如下:着装要求表3-2工牌[6] 1.挂绳式工号牌照片和字面应朝向乘客,工号牌绳放在制服外侧;2.非挂绳式工号牌应佩戴在制服左上侧兜口的正上方位置,工号牌左下角应抵住西服兜口边缘,并于地面保持水平;3.佩戴党(团)徽时,应将党(团)徽佩戴于工号牌中上方1.胸牌上有装饰物;2.胸牌有损坏;3.胸牌上的名字模糊、褪色4、在原表3-2下方,增添一个“知识链接”知识链接:各个城市的地铁制服(1)北京京港地铁最“空乘”(见图3-1)。
北京地铁4号线的制服倾向于空乘的着装。
男女都是藏青色的制服,女士戴着藏青色的礼帽,男士扎着黄、黑色相间的领带,很显眼。
Part 1 Situational Conversation情景对话服务ServiceA. subway; figure out; direction; stopsB. 1.您可以从C1口出坐8路到人民公园。
2.打扰了,您能告诉我从这儿怎样乘坐地铁去火车站吗?3.到了之后在E出口出,上面有公交接驳。
4. 您必须在烈士陵园站下车,换乘3号线。
C. 1. arrive 2. pull in 3. from 4. leaves 5. tookA. wallet is gone! I may have left it on the train.2. Please tell me the time and direction of the train.3. Please describe your backpack.4. It's a blue and black backpack, made of canvas. It's 40 centimeters wide and 60 centimeters long.5. Please tell me your name and phone number. We'll contact you as soon as we find it.B. 1.你好,我的公文包被落到列车上了。
2.哦,我的钥匙掉到站台里了!我可以看到他们在轨道上!3.我很担心。
我的文件包里有我们公司许多重要的文件和数据!4.你能帮我找我的身份证吗?我想是昨天下午掉到站台上了。
5.你好,我的手机不见了。
我可以用你的电话打个电话吗?C. 1. security 2. for a long time 3. peak 4. duty 5. cooperateTicketing 售票A. 1. Yes, you can.three ways.It's2.3. 5 yuan, 10 yuan and 20 yuan.4. Ticket Vending Machine B. 1. Tickets can be bought at Ticket Vending Machines of each station or use citycard.2. The chip in the card also allows you to buy tickets at ticket vending booth or in metro. Which is a time-saver if there are long lines at the ticket counter.3. Introduced the function of AFC system and the work principle of TVM.4. It's easy. Just go to the ticket office the subway.5. Related departments revealed that line 5 is completed, would change current ticketing system, achieve new ticketing system according to mileage.C.略A. 1. You can recharge your card at subway stations, convenience stores, banks or online.2. Public transportation card can also be used to taxis and buses.3. Your card is not magnetic, we can give you a new card.4. Please fill in your name and phone number on the receipt.5. If the passengers need invoice, please go to customer service center to receive.B.略A. 1. 我赶时间我想退票。
城市轨道交通客运服务英语第二版答案
1、The teacher asked him to practice playing the piano _______. [单选题] *
A. often as possible
B. as often possible
C. as possible often
D. as often as possible(正确答案)
2、Be careful with the knife. You may hurt _______. [单选题] *
A. himself
B. ourselves
C. myself
D. yourself(正确答案)
3、—What do you think of Animal World? —______. I watch it every day.()[单选题] *
A. I don’t mind it.
B. I like it.(正确答案)
C. I can’t stand it.
D. I don’t like it.
4、You have been sitting on my hat and now it is badly out of(). [单选题] *
A. date
B. shape(正确答案)
C. order
D. balance
5、—Tony, it’s cold outside. ______ wear a jacket?—OK, mom.()[单选题] *
A. Why not(正确答案)
B. Why don’t
C. Why did you
D. Why do you
6、9.—Will there be more cars in the future?—________. [单选题] *
A.See you
B.Well, I'm not sure(正确答案)
C.You're welcome
D.Thank you
7、She talks too much; you’ll be glad when you’re free of her. [单选题] *
A. 与她自由交谈
B. 离开她(正确答案)
C. 受她的控制
D. 与她在一起
8、There _______ some milk in the glass. [单选题] *
A. is(正确答案)
B. are
C. have
D. has
9、36.The students will go to the Summer Palace if it __________ tomorrow. [单选题] * A.won’t rain
B.isn’t raining
C.doesn’t rain (正确答案)
D.isn’t rain
10、It is my _______ to meet you here. [单选题] *
A. pleasure(正确答案)
B. please
C. pleased
D. pleasant
11、The office building will be _______ a library. [单选题] *
A. turned on
B. turned up
C. turned into(正确答案)
D. turned off
12、These two films are very interesting. I like them _____. [单选题] *
A. either
B. neither
C. all
D. both(正确答案)
13、_____ of the teachers in this district are women teachers. [单选题] *
A. Four fifth
B. Four fifths(正确答案)
C. Fourth fifths
D. Four five
14、The teachers don't make us wear a school uniform and we can wear _____ we like. [单选题] *
A. any
B. that
C. as
D. what(正确答案)
15、As soon as he _______, he _______ to his family. [单选题] *
A. arrived, writes
B. arrived, written
C. arrived, wrote(正确答案)
D. arrives, write
16、You should finish your homework as soon as possible. [单选题] *
A. 赶快地
B. 尽能力
C. 一...就
D. 尽快地(正确答案)
17、—I can’t always get good grades. What should I do?—The more ______ you are under, the worse grades you may get. So take it easy!()[单选题] *
A. waste
C. stress(正确答案)
D. fairness
18、For the whole period of two months, there _____ no rain in this area. Now the crops are dead [单选题] *
A. is
B. was
C. has been(正确答案)
D. have been
19、A little learning is a dangerous thing, _____ the saying goes. [单选题] *
A. like
B. as(正确答案)
C. with
D. if
20、87.—Could you? ? ? ? ? ? me the way to the nearest hospital?—Sure. [单选题] *
A.ask
B.tell(正确答案)
C.talk
21、Mrs. Green has given us some _______ on how to study English well. [单选题] *
A. practice
B. news
C. messages
D. suggestions(正确答案)
22、It was _____the policeman came_____the parents knew what had happened to their son. [单选题] *
A.before…as
B. until…when
C. not until…that(正确答案)
D.until…that
23、3.Shanghai is my hometown. It’s ________ China. [单选题] *
A.near
B.far away from
C.to the east of
D.in the east of(正确答案)
24、—When are you going to Hainan Island for a holiday? —______ the morning of 1st May.()[单选题] *
A. In
B. At
C. On(正确答案)
D. For
25、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *
A. To, in, for
B. To, on, to(正确答案)
C. With, in, to
D. For, in, for
26、They took _____ measures to prevent poisonous gases from escaping. [单选题] *
A.efficient
B.beneficial
C.valid
D.effective(正确答案)
27、—______some nice crayons. I think they are ______.()[单选题] *
A. Here is; Betty’s
B. Here are; Betty
C. Here is; Betty
D. Here are; Betty’s(正确答案)
28、Some students are able to find jobs after graduation while _____will return to school for an advanced degree. [单选题] *
A. other
B. another
C. others(正确答案)
D. the other
29、Now he is _______ his homework. [单选题] *
A. busy
B. busy with(正确答案)
C. busy with doing
D. busy does
30、Mom is making dinner. It _______ so nice! [单选题] *
A. smells(正确答案)
B. tastes
C. feels
D. sounds。