城市轨道交通客运服务英语(第2版)unit 3Metro Station

城市轨道交通客运服务英语第二版答案1、The teacher asked him to practice playing the piano _______. [单选题] *A. often as possibleB. as often possibleC. as possible oftenD. as often as possible(正确答案)2、Be careful with the knife. You may hurt _______. [单选题] *A. himselfB. ourselvesC. myselfD. yourself(正确答案)3、—What do you think of Animal World? —______. I watch it every day.（）[单选题] *A. I don’t mind it.B. I like it.(正确答案)C. I can’t stand it.D. I don’t like it.4、You have been sitting on my hat and now it is badly out of（）. [单选题] *A. dateB. shape(正确答案)C. orderD. balance5、—Tony, it’s cold outside. ______ wear a jacket?—OK, mom.（）[单选题] *A. Why not(正确答案)B. Why don’tC. Why did youD. Why do you6、9．—Will there be more cars in the future?—________. [单选题] *A．See youB．Well, I'm not sure(正确答案)C．You're welcomeD．Thank you7、She talks too much; you’ll be glad when you’re free of her. [单选题] *A. 与她自由交谈B. 离开她(正确答案)C. 受她的控制D. 与她在一起8、There _______ some milk in the glass. [单选题] *A. is(正确答案)B. areC. haveD. has9、36．The students will go to the Summer Palace if it __________ tomorrow. [单选题] * A．won’t rainB．isn’t rainingC．doesn’t rain (正确答案)D．isn’t rain10、It is my _______ to meet you here. [单选题] *A. pleasure(正确答案)B. pleaseC. pleasedD. pleasant11、The office building will be _______ a library. [单选题] *A. turned onB. turned upC. turned into(正确答案)D. turned off12、These two films are very interesting. I like them _____. [单选题] *A. eitherB. neitherC. allD. both(正确答案)13、_____ of the teachers in this district are women teachers. [单选题] *A. Four fifthB. Four fifths(正确答案)C. Fourth fifthsD. Four five14、The teachers don't make us wear a school uniform and we can wear _____ we like. [单选题] *A. anyB. thatC. asD. what(正确答案)15、As soon as he _______, he _______ to his family. [单选题] *A. arrived, writesB. arrived, writtenC. arrived, wrote(正确答案)D. arrives, write16、You should finish your homework as soon as possible. [单选题] *A. 赶快地B. 尽能力C. 一...就D. 尽快地(正确答案)17、—I can’t always get good grades. What should I do?—The more ______ you are under, the worse grades you may get. So take it easy!（）[单选题] *A. wasteC. stress(正确答案)D. fairness18、For the whole period of two months, there _____ no rain in this area. Now the crops are dead [单选题] *A. isB. wasC. has been(正确答案)D. have been19、A little learning is a dangerous thing, _____ the saying goes. [单选题] *A. likeB. as(正确答案)C. withD. if20、87．—Could you? ? ? ? ? ? me the way to the nearest hospital?—Sure. [单选题] *A．askB．tell(正确答案)C．talk21、Mrs. Green has given us some _______ on how to study English well. [单选题] *A. practiceB. newsC. messagesD. suggestions(正确答案)22、It was _____the policeman came_____the parents knew what had happened to their son. [单选题] *A.before…asB. until…whenC. not until…that(正确答案)D.until…that23、3．Shanghai is my hometown. It’s ________ China. [单选题] *A．nearB．far away fromC．to the east ofD．in the east of(正确答案)24、—When are you going to Hainan Island for a holiday? —______ the morning of 1st May.（）[单选题] *A. InB. AtC. On(正确答案)D. For25、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *A. To, in, forB. To, on, to(正确答案)C. With, in, toD. For, in, for26、They took _____ measures to prevent poisonous gases from escaping. [单选题] *A.efficientB.beneficialC.validD.effective(正确答案)27、—______some nice crayons. I think they are ______.（）[单选题] *A. Here is; Betty’sB. Here are; BettyC. Here is; BettyD. Here are; Betty’s(正确答案)28、Some students are able to find jobs after graduation while _____will return to school for an advanced degree. [单选题] *A. otherB. anotherC. others(正确答案)D. the other29、Now he is _______ his homework. [单选题] *A. busyB. busy with(正确答案)C. busy with doingD. busy does30、Mom is making dinner. It _______ so nice! [单选题] *A. smells(正确答案)B. tastesC. feelsD. sounds。

Warming upA.1. b2. c3. d4. aB.1. departure station2. departure time3. ticket price4. ID number5. destination6. seat number7. seat class8. passenger’s name9. QR code 10. train numberC.上铺upper berth 中铺middle berth下铺lower berth 高级软卧luxury soft sleeper软卧soft sleeper 硬卧hard sleeper商务座business class seat 特等座VIP class seat一等座first class seat 二等座second class seat软座soft seat 硬座hard seat无座standingD.1. twelve o’clock2. one o’clock3. two o’clock4. four o’clock5. three o’clock6. five o’clock7. six o’clock8. seven o’clock9. ten o’clockTesting Your EarsA.name, train, thank you, whenB.1. do2. name3. ticket office4. sign5. BeijingC.1. tea2. Here you are3. glad to meet youReadingExercisesA.1. ideal2. offered3. available4. located5. affordable6. Relax7. overnight8. optionsB.1. F2. F3. T4. T5. FC.1. 商务座对乘客来说，是理想的选择。

2. 一些高铁上有VIP坐席，这些坐席不豪华，但是却很舒服。

城市轨道交通专业英语UnitThreeText A Light RailLight rail or light rail transit（LET) is a particular class of urban and suburban passenger railway that uses equipment and infrastructure that is generally less massive than that used for rapid transit systems，with modern light rail vehicles usually running along the system.Light rail is the successor term to streetcar，trolley and tram in many locales，although the term is most consistently applied to modern tram or trolley operations employing features more generally associated with metro or subway operations，including exclusive rights-of-way，multiple unit train configuration and signal control of operations.The term light rail is derived from the British English term light railway long used to distinguish tram operations from steam railway lines，and also from its usually lighter infrastructure.Light rail systems are almost universally operated by electricity delivered through overhead lines, though several systems are powered through different means，such as the JFK Airtrain，which uses a standard third rail for its electrical power, and trams in Bordeaux which use a special third-rail configuration in which the rail is only powered while a tram is on top of it. A few unusual systems like the River Line in New Jersey and the O-Train in Ottawa use diesel-powered trains，though this is sometimes intended as an interim measure until the funds to install electric power become available.DefinitionMost rail technologies，including high-speed，freight，commuter/ regional，and metro/subway are considered tobe”heavy rail” in comparison. A few systems such as people movers and personal rapid transit could be considered as even”lighter"，at least in terms of how many passengers are moved per vehicle and the speed at which they travel. Monorails are also considered to be a separate technology. Light rail systems can handle steeper inclines than heavy rail，and curves sharp enough to fit within street intersections. They are generally built in urban areas，providing frequent service with small，light trains or single carsThe most difficult distinction to draw is that between light rail and streetcar or tram systems. There is a significant amount of overlap between the technologies，and it is usual to classify street-cars/trams as a subtype of light rail instead of as a distinct type of transportation. The two common versions are：1.The traditional type，where the tracks and trains run along the streets and share space with road traffic. Stops tend to be very frequent，but little effort is made to set up special stations. Because space is shared，the tracks are not usually visible.2. A more modern variation，where the trains tend to run along their own right-of-way and are of- ten separated from road traffic. Stops are usually less frequent，and the vehicles are often got on from a platform.Tracks are highly visible，and in some cases significant effort is used to keep traffic away through the use of special signaling and even grade crossings with gate arms. At the highest degree of separation，it can be difficult to draw the line between light rail and metros，as in the case of London’s Docklands Light Railway，which would likely not be considered“light”compared with London Undergrou nd.Many light rail systems have a combination of the two，withboth on road and off road sections. In some countries，only the latter is described as light rail. In those places，trams running on mixed right of way are not regarded as light rail，but considered distinctly as streetcars or trams. Light rail is usually powered by electricity，generally by means of overhead wires，but sometimes by a live rail，also called third rail（a high voltage bar alongside the track)，requiring safety measures and warnings to the public not to touch it. In some cases，especially when initial funds are limited, diesel-powered versions have been used，but it is not a preferred option. Some systems，such as the JFK Airtrain in New York City，are automatic without a driver; however, such systems are not what is usually thought of as light rail. Automatic operation is more common in smaller people mover systems than in light rail systems，where the possibility of grade crossings and street running make driverless operation of the latter inappropriate.Advantages of light railLight rail systems are usually cheaper to build than heavy rail，since the infrastructure does not need to be considerable，and tunnels are usually not required as most metro systems. In addition，the ability to handle sharp curves and steep gradients can reduce the amount of work required.Traditional streetcar systems and also newer light rail systems are used in many cities around the world because they generally can carry a larger number of people than any bus-based public transport system. They are also cleaner, quieter，more comfortable，and in many cases faster than buses. In an emergency，light rail trains are easier to evacuate than monorail or elevated rapid rail trains.Many modern light rail projects re-use parts of old railnetworks，such as abandoned industrial rail lines.Disadvantages of light railLike all modes of rail transport，light rail tends to be safest when operating in dedicated right-of-way with complete grade separations. Nevertheless，grade separations are not always financially or physically feasible.In California, the development of light rail systems in Los Angeles and San Jose caused a high rate of collisions between automobiles and trolleys during the 1990s. The most common cause was that many senior citizens were unfamiliar with light rail trolleys and often mistook the trolley“T" signal lights for left-turn signal lights. They would then make aleft turn，right into the path of a trolley. The same high crash rate problem existed when the METRORail was first set up in Houston，Texas.To reduce such collisions，brighter lights and lcuder warning klaxons have been added to many at-grade crossings. However, consequently，many people do not like to live next to light rail crossings because the noise makes them impossible to sleep. A more effective means of reducing or preventing automobile-light rail collisions has been the installation of quad crossing gates at gate crossings. These gates block both lanes of a street when the gate closes. These prevent those driving automobiles from driving around the gates when they are lowered.Monorail supporters like to point out that light rail trolleys are heavier per pound of cargo carried than heavy rail cars or monorail. cars，because, they must be designed to avoid collisions with automobiles.History of the Light RailFrom the mid-19th century, horse-drawn trams(or horsecars ) were used in many cities around the world. In the late 1880s electrically-powered street railways became technically feasible after the invention of a trolley system of collecting current by American inventor Frank J. Sprague whoinstalled the first successful system at Richmond, Virginia. They became popular because roads were then poorly surfaced, and before the invention of the internal combustion engine and the advent of motorbuses, they were the only practical means of public transport around cities.The light rail systems built in the 19th and early 20th centuries generally only ran in single-car setups. Some rail lines experimented with multiple unit configurations, where streetcars were joined together to make short trains, but this didn’t become common until later. When lines were built over longer distances(typically with a single track) before good roads were common, they were usually called interurban streetcars in North America or radial railways in Ontario.In North America, many of these original light-rail systems were decommissioned in the 1950s and onward as the popularity of the automobile increased. Though some traditional trolley or tram systems still exist to this day, the term “light rail” has come to mean a differe nt type of rail system. Beginning in the 1980s, some cities began reintroducing light-rail systems that are more like subway or metro systems that operate at street level. These light-rail systems include modern, multi-car trains that can only be reached at stations that are spaced anywhere from a couple blocks to a mile or more apart. Some of these systems operate within roadways alongside automobile traffic, and others operate on their own separate right-of-way.As with other rail systems, the rail gauge has had a lot ofvariations, but today standard gauge is dominant.Narrow gauge was common in many earlier systems, though as systems merged or died out, old lines were often upgraded, removed, or replaced. Some systems still use other track gauges, however.。

城市轨道交通客运服务英语口语Urban rail transit is an essential mode of transportation in modern cities. With the rapid urbanization and population growth, the demand for efficient and reliable urban rail transit services has increased significantly. In this article, we will discuss the English language skills necessary for providing excellent customer service in urban rail transit.Firstly, effective communication is crucial in providing quality customer service. As a staff member in urban rail transit, it is essential to greet passengers with a warm and friendly attitude. Simple greetings like "Good morning" or "Welcome aboard" can go a long way in making passengers feel valued and comfortable. Additionally, being able to understand and respond to passenger inquiries is essential. Staff members should be knowledgeable about the transit system, including routes, schedules, and ticketing information, to provide accurate and helpful answers to passengers' questions.Secondly, clear and concise announcements are vital for ensuring smooth operations and passenger satisfaction. Staff members should be proficient in English pronunciation and enunciation to deliver announcements that are easily understood by passengers. Announcements should include information about upcoming stops, transfer points, and any delays or disruptions in service. It is important to speak slowly and clearly, using simple language to ensure that passengers can comprehend the message.Furthermore, problem-solving skills are essential in handling customer complaints and issues. Some passengers may encounter difficulties, such as lost items, ticketing problems, or delays. Staff members should be patient and empathetic when dealing with these situations. They should actively listen to passengers' concerns and work towards finding a satisfactory solution. Being able to offer alternative options or assistance, such as providing directions or contacting the appropriate authorities, can greatly improve the customer experience.Moreover, teamwork and cooperation are crucial for providing efficient and seamless customer service. Urban rail transit systems involve various departments and personnel working together to ensure smooth operations. Staff members should collaborate withtheir colleagues to address passenger needs and resolve any issues promptly. Effective communication among team members is essential to ensure that information is shared accurately and timely.Additionally, cultural awareness and sensitivity are important when providing customer service in urban rail transit. Cities attract people from diverse backgrounds and cultures, and staff members should be respectful and understanding of these differences. Being aware of cultural norms and customs can help staff members avoid misunderstandings and provide a more inclusive and welcoming environment for all passengers.In conclusion, providing excellent customer service in urban rail transit requires effective communication, clear announcements, problem-solving skills, teamwork, and cultural awareness. By mastering these English language skills, staff members can ensure a positive and pleasant experience for passengers. Urban rail transit plays a vital role in the transportation infrastructure of cities, and by delivering exceptional customer service, it contributes to the overall satisfaction and convenience of city dwellers and visitors alike.。