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城市轨道交通客运服务英语第二版答案1、The teacher asked him to practice playing the piano _______. [单选题] *A. often as possibleB. as often possibleC. as possible oftenD. as often as possible(正确答案)2、Be careful with the knife. You may hurt _______. [单选题] *A. himselfB. ourselvesC. myselfD. yourself(正确答案)3、—What do you think of Animal World? —______. I watch it every day.（）[单选题] *A. I don’t mind it.B. I like it.(正确答案)C. I can’t stand it.D. I don’t like it.4、You have been sitting on my hat and now it is badly out of（）. [单选题] *A. dateB. shape(正确答案)C. orderD. balance5、—Tony, it’s cold outside. ______ wear a jacket?—OK, mom.（）[单选题] *A. Why not(正确答案)B. Why don’tC. Why did youD. Why do you6、9．—Will there be more cars in the future?—________. [单选题] *A．See youB．Well, I'm not sure(正确答案)C．You're welcomeD．Thank you7、She talks too much; you’ll be glad when you’re free of her. [单选题] *A. 与她自由交谈B. 离开她(正确答案)C. 受她的控制D. 与她在一起8、There _______ some milk in the glass. [单选题] *A. is(正确答案)B. areC. haveD. has9、36．The students will go to the Summer Palace if it __________ tomorrow. [单选题] * A．won’t rainB．isn’t rainingC．doesn’t rain (正确答案)D．isn’t rain10、It is my _______ to meet you here. [单选题] *A. pleasure(正确答案)B. pleaseC. pleasedD. pleasant11、The office building will be _______ a library. [单选题] *A. turned onB. turned upC. turned into(正确答案)D. turned off12、These two films are very interesting. I like them _____. [单选题] *A. eitherB. neitherC. allD. both(正确答案)13、_____ of the teachers in this district are women teachers. [单选题] *A. Four fifthB. Four fifths(正确答案)C. Fourth fifthsD. Four five14、The teachers don't make us wear a school uniform and we can wear _____ we like. [单选题] *A. anyB. thatC. asD. what(正确答案)15、As soon as he _______, he _______ to his family. [单选题] *A. arrived, writesB. arrived, writtenC. arrived, wrote(正确答案)D. arrives, write16、You should finish your homework as soon as possible. [单选题] *A. 赶快地B. 尽能力C. 一...就D. 尽快地(正确答案)17、—I can’t always get good grades. What should I do?—The more ______ you are under, the worse grades you may get. So take it easy!（）[单选题] *A. wasteC. stress(正确答案)D. fairness18、For the whole period of two months, there _____ no rain in this area. Now the crops are dead [单选题] *A. isB. wasC. has been(正确答案)D. have been19、A little learning is a dangerous thing, _____ the saying goes. [单选题] *A. likeB. as(正确答案)C. withD. if20、87．—Could you? ? ? ? ? ? me the way to the nearest hospital?—Sure. [单选题] *A．askB．tell(正确答案)C．talk21、Mrs. Green has given us some _______ on how to study English well. [单选题] *A. practiceB. newsC. messagesD. suggestions(正确答案)22、It was _____the policeman came_____the parents knew what had happened to their son. [单选题] *A.before…asB. until…whenC. not until…that(正确答案)D.until…that23、3．Shanghai is my hometown. It’s ________ China. [单选题] *A．nearB．far away fromC．to the east ofD．in the east of(正确答案)24、—When are you going to Hainan Island for a holiday? —______ the morning of 1st May.（）[单选题] *A. InB. AtC. On(正确答案)D. For25、______ my great joy, I met an old friend I haven' t seen for years ______ my way ______ town. [单选题] *A. To, in, forB. To, on, to(正确答案)C. With, in, toD. For, in, for26、They took _____ measures to prevent poisonous gases from escaping. [单选题] *A.efficientB.beneficialC.validD.effective(正确答案)27、—______some nice crayons. I think they are ______.（）[单选题] *A. Here is; Betty’sB. Here are; BettyC. Here is; BettyD. Here are; Betty’s(正确答案)28、Some students are able to find jobs after graduation while _____will return to school for an advanced degree. [单选题] *A. otherB. anotherC. others(正确答案)D. the other29、Now he is _______ his homework. [单选题] *A. busyB. busy with(正确答案)C. busy with doingD. busy does30、Mom is making dinner. It _______ so nice! [单选题] *A. smells(正确答案)B. tastesC. feelsD. sounds。
城市轨道交通运营管理客服英语第三版课件(一)城市轨道交通运营管理客服英语第三版课件教学内容1.游客服务2.计划操作和服务3.客户投诉处理4.突发事件应对5.员工礼貌用语教学准备1.幻灯片或电子白板2.打印好的教材和练习题3.答案解析手册4.录音设备和音频素材教学目标1.掌握常见客户服务场景下的英语表达方式2.能够有效处理投诉和突发事件3.提高员工礼貌用语和沟通技巧设计说明本课程以实际场景为背景，分为不同的模块教授相关知识和技巧。
每个模块都有对应的练习题，通过练习巩固学习内容。
教学过程第一节：游客服务•简要介绍城市轨道交通的游客服务重要性•分组进行角色扮演，模拟不同游客与客服的对话•讲解常见客户服务场景下的英语表达方式•给学生分发练习题，让他们练习对话，并与同伴互相评价第二节：计划操作和服务•引导学生讨论计划操作和服务的重要性•分析具体案例，讲解相关英语表达方式•给学生展示录音素材，让他们尝试听取录音并猜测内容•学生进行角色扮演，模拟计划操作和服务的情境第三节：客户投诉处理•介绍客户投诉处理的重要性和技巧•分析真实的投诉案例，讲解相关英语表达方式•给学生分发练习题，让他们模拟客户投诉对话，并提供改进建议•学生进行小组讨论，分享他们的解决方案第四节：突发事件应对•引导学生思考在突发事件中如何应对•分析不同类型的突发事件，介绍相关英语表达方式•学生进行角色扮演，模拟突发事件应对场景第五节：员工礼貌用语•强调员工礼貌用语和沟通技巧的重要性•分析常用礼貌用语，并进行示范和练习•指导学生制定自己的沟通技巧提升计划•鼓励学生彼此之间提供反馈和建议课后反思本次课程设计紧密结合实际情景，通过角色扮演、案例分析和练习巩固学习内容。
学生参与度较高，能够灵活运用所学英语表达方式。
课后建议为学生提供更多练习机会和实际应用场景，以提升他们的语言能力和应对能力。
课程设计的教学准备充分，相关资料和素材也丰富。
总体而言，本次课程设计达到了预期的教学目标。
城市轨道交通车站服务英语一、单词1. platform- 英语释义：a flat raised structure, especially one from which people can make a speech or watch a performance, or a raised area beside a railway track where people get on and off trains.- 用法：可作名词，“on the platform”（在站台上）。
- 双语例句：The train will arrive at platform 3.（列车将到达3号站台。
）2. ticket- 英语释义：a small piece of paper or card that gives you the right to enter a place such as a cinema or a theatre, or to travel on a bus, train, etc.- 用法：名词，“buy a ticket”（买票）。
- 双语例句：I need to buy a ticket to the city center.（我需要买一张去市中心的票。
）3. gate- 英语释义：a structure like a door that can be opened and closed, usually forming part of a fence or wall around a building, area of land, etc. In a station, it is often the entrance or exit.- 用法：名词，“at the gate”（在门口/闸口）。
- 双语例句：Please show your ticket at the gate.（请在闸口出示您的票。
初中英语TOPIC 2Asking the way问路出门在外，就避免不了问路，无论是在中国还是西方国家，问路时最重要的是要用礼貌用语。
本单元要求掌握问路常用语及其回答。
“问路”这个话题主要涉及的词汇有bank(银行)，supermarket(超市)，post office(邮局)，restaurant(饭店)，hospital(医院)，school(学校)，station(车站)，bus stop(公交车站)，hotel(酒店)，go straight(直走)，turn left／right(向左／右拐)，crossing(十字路口)等等。
1. Excuse me. Where’s the nearest bank?打扰了，请问到最近的银行怎么走?2. It’s over there. It’s about 400 meters from here. 在那边，离这约有四百米远。
3. Excuse me, madam. Could you tell me where the post office is? 对不起，女士，请问邮局在哪儿?4. It’s just around the corner. 转弯就是。
5. Excuse me，how can I get to the bus station?对不起，汽车站怎么走?6. You can take the bus and get off at the second stop. 你可以乘公共汽车在第二站下。
7. Excuse me. Where is No. 5 Street?对不起，第五大街在哪儿?8. Go straight ahead and turn left at the second crossing. 一直往前走，在第二个十字路口往左拐。
9. Excuse me. Can you tell me how to get to Mr. Hu’s restaurant?对不起，你能告诉我怎么去胡先生的餐馆吗?10. Go on for about 100 meters. It’s on your left side. You can’t miss it. 往前走约100米，在你左手边，你不会错过的。
城市轨道交通运营管理客服英语第三版课件城市轨道交通运营管理客服英语第三版课件教学内容1.介绍城市轨道交通运营管理的概念和背景2.讲解客服在城市轨道交通中的重要性及职责3.学习处理乘客问题和投诉的常用英语表达4.分析应对突发情况的应急英语用语5.实践模拟客服工作，进行角色扮演练习教学准备1.课件手稿和投影仪2.白板和白板笔3.角色扮演练习材料4.音频设备（可选）教学目标1.了解城市轨道交通运营管理的基本概念和原则2.掌握客服在轨道交通中的职责和技巧3.学会运用英语表达处理乘客问题和投诉4.熟悉应对突发情况的应急英语用语5.提高沟通和解决问题的能力设计说明1.通过理论讲解和实践练习相结合的方式进行教学2.利用角色扮演练习让学生亲身体验客服工作3.引入真实案例和故事，增加学习的趣味性和实际性4.创造积极互动的氛围，鼓励学生多参与讨论和提问教学过程1.引入（10分钟）–介绍城市轨道交通运营管理的背景和现状–引发学生对客服工作的兴趣和重要性2.理论讲解（20分钟）–客服在轨道交通中的职责和技巧–处理乘客问题和投诉的常用英语表达–应对突发情况的应急英语用语3.角色扮演练习（30分钟）–分发角色扮演材料，让学生扮演轨道交通客服人员和乘客–实践处理乘客问题和投诉的情景–提供反馈和建议，鼓励学生改进表达和解决问题的能力4.案例分享与讨论（15分钟）–分享真实案例和故事，讨论客服在应对突发情况中的经验和策略–学生分享自己的观点和建议5.小结（5分钟）–总结课程内容和重点–强调学生在实践中的进步和改进的空间课后反思1.检查学生的理解和掌握情况，根据实际情况调整教学方法和内容2.回顾课程中存在的问题和改进的空间，保持不断提升教学质量的态度3.鼓励学生在实践中继续提高沟通和解决问题的能力4.提供相关参考资料和练习题，帮助学生进一步巩固所学知识和技能。
城市轨道交通运营管理客服英语第三版课件（续）教学内容1.介绍城市轨道交通运营管理的概念和背景2.讲解客服在城市轨道交通中的重要性及职责3.学习处理乘客问题和投诉的常用英语表达4.分析应对突发情况的应急英语用语5.实践模拟客服工作，进行角色扮演练习6.提供相关参考资料和练习题，巩固所学知识和技能教学准备1.课件手稿和投影仪2.白板和白板笔3.角色扮演练习材料4.音频设备（可选）5.相关参考资料和练习题的复印件教学目标1.了解城市轨道交通运营管理的基本概念和原则2.掌握客服在轨道交通中的职责和技巧3.学会运用英语表达处理乘客问题和投诉4.熟悉应对突发情况的应急英语用语5.提高沟通和解决问题的能力6.巩固所学知识和技能，提高在实践中的应用能力设计说明1.通过理论讲解和实践练习相结合的方式进行教学2.利用角色扮演练习让学生亲身体验客服工作3.引入真实案例和故事，增加学习的趣味性和实际性4.创造积极互动的氛围，鼓励学生多参与讨论和提问5.提供相关参考资料和练习题，巩固学生在课后的学习效果教学过程1.引入（10分钟）–介绍城市轨道交通运营管理的背景和现状–引发学生对客服工作的兴趣和重要性2.理论讲解（20分钟）–客服在轨道交通中的职责和技巧–处理乘客问题和投诉的常用英语表达–应对突发情况的应急英语用语3.角色扮演练习（30分钟）–分发角色扮演材料，让学生扮演轨道交通客服人员和乘客–实践处理乘客问题和投诉的情景–提供反馈和建议，鼓励学生改进表达和解决问题的能力4.案例分享与讨论（15分钟）–分享真实案例和故事，讨论客服在应对突发情况中的经验和策略–学生分享自己的观点和建议5.小结（5分钟）–总结课程内容和重点–强调学生在实践中的进步和改进的空间6.课后巩固（持续至课堂结束）–提供相关参考资料和练习题，供学生在课后巩固所学知识和技能–鼓励学生根据实际情况进行实践，并提供反馈和答疑支持课后反思1.检查学生的理解和掌握情况，根据实际情况调整教学方法和内容2.回顾课程中存在的问题和改进的空间，保持不断提升教学质量的态度3.鼓励学生在实践中继续提高沟通和解决问题的能力4.提供相关参考资料和练习题，帮助学生进一步巩固所学知识和技能。
Part 1 Situational Conversation情景对话1。
1 Service 服务A.subway； figure out； direction； stopsB。
1。
您可以从C1口出坐8路到人民公园。
2.打扰了，您能告诉我从这儿怎样乘坐地铁去火车站吗？3.到了之后在E出口出,上面有公交接驳。
4。
您必须在烈士陵园站下车，换乘3号线。
C.1。
arrive2。
pull in3.from4。
leaves5。
tookA。
1。
My wallet is gone! I may have left it on the train.2. Please tell me the time and direction of the train。
3。
Please describe your backpack.4。
It's a blue and black backpack， made of canvas。
It’s 40 centimeters wide and 60 centimeters long。
5。
Please tell me your name and phone number。
We’ll contact you as soon as we find it。
B。
1。
你好，我的公文包被落到列车上了。
2.哦,我的钥匙掉到站台里了！我可以看到他们在轨道上！3.我很担心.我的文件包里有我们公司许多重要的文件和数据！4.你能帮我找我的身份证吗？我想是昨天下午掉到站台上了.5.你好，我的手机不见了。
我可以用你的电话打个电话吗?C.1。
security 2。
for a long time 3. peak 4。
duty 5. cooperate1.2 Ticketing售票A。
1. Yes， youcan。
2. It'sthree ways.3。
5 yuan, 10 yuan and 20 yuan。
城市轨道交通客运服务英语作文The Role of Urban Rail Transit in Passenger TransportationUrban rail transit systems have become an integral part of modern cities, playing a crucial role in providing efficient and sustainable passenger transportation. These systems, which include metro, light rail, and commuter rail, offer a range of benefits that have made them a preferred choice for urban mobility.One of the primary advantages of urban rail transit is its ability to alleviate traffic congestion on city streets. By offering a high-capacity and reliable mode of transportation, these systems can significantly reduce the number of private vehicles on the roads, leading to a decrease in traffic jams and improved overall traffic flow. This not only benefits commuters but also contributes to a cleaner and more livable urban environment, as it reduces emissions and noise pollution.Another significant benefit of urban rail transit is its energy efficiency. Compared to private vehicles, rail systems are generally more energy-efficient, consuming less fuel per passenger-kilometer. This translates to lower greenhouse gas emissions and a reduced carbonfootprint, making them a more environmentally friendly option for urban transportation. Furthermore, the electrification of many rail systems allows for the integration of renewable energy sources, further enhancing their sustainability.Urban rail transit also plays a crucial role in promoting social equity and accessibility. By providing affordable and reliable transportation options, these systems enable individuals from diverse socioeconomic backgrounds to access employment, education, healthcare, and other essential services. This accessibility can help to bridge the gap between different neighborhoods and communities, fostering greater social inclusion and economic opportunities.Moreover, urban rail transit systems have the potential to shape urban development and land use patterns. By connecting different parts of a city, these systems can encourage transit-oriented development, where residential, commercial, and recreational areas are designed around transit hubs. This can lead to more compact and walkable communities, reducing the reliance on private vehicles and promoting a healthier and more sustainable urban lifestyle.In terms of passenger experience, urban rail transit offers a range of benefits. The systems typically provide a comfortable and efficient travel experience, with features such as air conditioning, Wi-Fi connectivity, and real-time information displays. This can contributeto increased passenger satisfaction and encourage the use of public transportation, further reducing the reliance on private vehicles.However, the implementation and operation of urban rail transit systems are not without challenges. The high capital costs associated with the construction and maintenance of these systems can be a significant barrier, particularly for smaller or developing cities. Additionally, the integration of urban rail transit with other modes of transportation, such as buses and bike-sharing schemes, can be complex and require careful planning and coordination.Despite these challenges, the benefits of urban rail transit in passenger transportation are widely recognized, and many cities around the world are investing in the development and expansion of these systems. As urban populations continue to grow and the demand for sustainable transportation solutions increases, the role of urban rail transit in shaping the future of urban mobility will only become more crucial.。
Test II I. Translate the following items into Chinese(20%).1．construction 2．charge 3．project 4．subway 5．direction 6．swipe 7．stripe 8．coin-return 9．broadcast 10．breakings 11．fasten 12．seat belt 13．assistant 14．slippery 15．identity card 16．refund 17．electronically 18．purchase 19．luggage 20．lockerII. Briefly answer the following questions (20%).1．Could you say something about red road signal?2．Could you say something about Morse Code?3．How do you understand Chinese Train Control System?4．What is Automatic Train Protection (ATP) system?5．What kinds of railroad vehicles do you know?III. Choose the best words to complete the following sentences(20%).（1）The running process of a train is the process of the equipment in the train.（2）TAP is a system to prevent theof the trains.（5）are the symbols in the sea.（6）Trains should run carefully when they are in the .（7）The driver in a train should the signals every minute.（8）When there is a rid light, the drivers should their trains.( 9 ) i s a railway system in which trains travel along a track consisting of a single rail, usually one placed high above the ground.（10）Railroad is very important to the sustainable operation of railway transport.IV. Translate the following text into Chinese (20%).1.Does on the Internet have unrestricted ticket business processing time? Please do not do the business such as to handle, change, or refund your ticket by the site of later than 30 minutes before the train is leaving; Or you can do the business within 30 minutes before under the help of a staff at the ticket window. In the website, for "change of destination station" service, please do not be later than 48 hours before the train is leaving.2.Rail transport is a means of conveyance of passengers and goods on wheeled vehicles running on rails, also known as tracks. In contrast to road transport, where vehicles run on a prepared flat surface, rail vehicles are guided by the tracks on which they run. Railroad systems are complicated, mainly consisting of nine parts, and they are electrical circuits, railway tracks, railway stations, electricity supply, communications, signals, vehicles, railway control, and maintenance.V. Answer the following questions in details(20%).1.Illustrate the components of a rail system.2.From your perspective, talk about the future of railroad traffic.Answers to Test III. Translate the following items into Chinese(20%).1．建设2．收费3．项目，工程4．地铁5．方向6．划（卡）7．条，长条8．找零处9．广播10．刹车11．系紧12．安全带13．乘务员14．（道路）滑的15．身份证16．退款17．电子的18．购买19．行李20．寄存箱II. Briefly answer the following questions (20%).1．A red permissive signal means stop and proceed. After stopping the train can proceed at restricted speed until a more favorable signal is reached. But a red absolute signal means stop -and stay stopped. The only way to pass a red absolute signal is with the dispatcher's verbal permission or, in rare circumstances, under the protection of a flagman.2．Morse Code is also called as wireless telegraphy. It was invented by Guglielmo Marconi in 1895. Some people believe that the Morse Code is the earliest broadcasting communicating signal used in the train.3．The Chinese Train Control System is a train control system used on railway lines in People's Republic of China. CTCS is similar to the European Train Control System (ETCS). It has two subsystems: ground subsystem and onboard subsystem. The ground subsystem may based on balise, track circuit, radio communication network (GSM-R), and Radio Block Center (RBC). The onboard subsystem includes onboard computer and communication module.4．ATP can also refer to automatic train protection systems in general, as implemented in other parts of Europe and elsewhere. Automatic Train Protection (ATP) means either of two implementations of a train protection system installed in some trains in order to help prevent collisions through a driver's failure to observe a signal or speed restriction.5．There are many kinds of railroad vehicles, and trains are only one of these kinds. High-speed rails, monorails, light rails, maglev trains and metros are all railroad vehicles.IV. Translate the following text into Chinese (20%).网站互联网购票业务办理时间有无限制？在网站办理购票、改签、退票等业务，请不晚于开车前30分钟；在开车前30分钟之内的，请到车站售票窗口办理。
