订单的跟进表

速卖通最全订单跟进英文模板未付款订单怎么办？客户投诉质量问题如何沟通？物流速度太慢怎么让买家理解？如何让买家留好评？…三头六臂为大家精心准备了很全面订单的回复模板，您可以找到各种情况下对海外买家的回复办法哦。

1. 未付款订单的催款模板。

（请根据您产品自身特点对描述内容进行修改）Dear xxx We have got your order of XXXXXX。

But it seemsthat the order is still unpaid. If there’s anything I can help with the price,size, etc., please feel free to contact me. After the payment is confirmed, Iwill process the order and ship it out as soon as possible. Thanks! 2. 查看到买家付款完成的订单后，给买家发送订单确认邮件并且告知预计发货时间Hi, xxx, Thank you for your payment for orders xxxxxxx. We will be dispatching these itemswithin the next 3 days. If you have any questions or problems, contact usdirectly for help. 3. 填写了发货通知后告知买家当前状况，（订单号、发货单号、运输方式和发货日期）Hello, xxx, We are happy to tell you we have dispatched your order! You can track itsprogress with the following tracking number: xxxxxx You can also track the delivery of your order yourself here:.It usually takes about 30 days for your order arrive, but as this is theshopping season, the logistics companies are very busy and some orders may takeslightly longer to arrive. If you have any questions or problems, contact us directly for help. 4. 超过5天还未更新物流信息，让买家再等待Dear xxx, As we all know, it’s the busiest part of the shopping season and the logisticscompanies are running at maximum capacity. Your delivery information has not been updated yet, but don’t worry- we will let you know as soon as an update is available. Thank you for your patience! 5. 货物退回，换物流方式重新给买家发货，并延长收货时间Hello, xxx, Due to the overwhelming demand for logistics this shopping season, the originaldispatch has failed. Don’t worry! We have already dispatched your orderwith a different logistics company. You can track the new delivery of yourorder here:. We have also extended the time period for you to confirm delivery. If you have any questions or problems, contact us directly for help. 6. 长时间在途，确认是否收到货物，减少买家未收到的担忧Hello, xxx, If you haven’t received your order yet, please don’t worry. We just checked the trackinginformation and it’s on its way! Don’t worry about your money or your purchase either – if you do not receive your package, we will resend your order, oryou can apply for a full refund. If you have any questions or problems, contact us directly for help. 7. 距离确认收货超时还有1周，依然未妥投，告知买家物流的大致情况，并且告知买家会给他延长收货时间，请买家不要提交纠纷Hello, xxx, We have checked the tracking information and found your package is still intransit. This is due to the overwhelming demand for logistics this shoppingseason. We have also extended the time period for you to confirm delivery. If you have any questions or problems, please contact us directly forassistance, rather than submitting a refund request. We aim to solve allproblems as quickly as possible! Thanks! 8. 客户投诉产品质量有问题(表示歉意，并愿意配合解决问题，承诺下次购买能给予折扣)，请根据订单实际情况进行更改。

发货前两周告知客户预计发货时间，同时通知客户支付余款Dear John,Your order is expected to be ready for shipment around 20th Oct.Please kindly check and make the balance payment with the below details:Total $39,860.00Paid $3,200Balance $36,660.00Looking forward to hearing from you soon.Sincerely,Lily订舱后反馈订舱情况，告知客户预计装柜日期和ETD（预计开船日期）Dear John,We have booked the shipment today, the goods will be loaded into container in our factory on 21th oct, the shipment date has been scheduled on 25th Oct.I will send you the loading photos after the loading in factory, and will keep you updated about the shipment.Sincerely,Lily装柜当天发装柜照片给客户Dear John,The goods have been loaded into container today in our factory. Attached please find the loading photos.I will send you the shipping documents in my next mail.Sincerely,Lily装柜当天发议付单付草本给客户，并让其确认内容Dear John,Enclosed please find the draft copy of the shipping documents, please check and let me know if they are ok.Waiting for your information.Sincerely,Lily由于天气原因，预定船期被船公司推迟了Dear John,Due to the bad weather in the seaport, the shipment of [Invoice number] has been postponed to 19th July by the shipping company.Please kindly note this, and we will keep you updated about the shipment.Sincerely,Lily开船当天告知客户实际开船日期和预计到达日期（ETA)，以及清关单据预计寄送日期Dear John,The shipment has been made on 28th October, and the ETA is 25th November.We are working on the shipping documents now, and they are expected to be sent to you on 2nd November.Sincerely,Lily清关文件寄出后告知客户快递单号和跟踪链接Dear John,The shipping documents has been sent to you by DHL today. You can track it with the waybill number [12345678] at ... Have a nice day!Sincerely,Lily网上跟踪单据是否签收，并和客户确认Dear John,Today I have tracked the shipping documents on DHL website and found that they have been signed by “Donald Trump”. Have you receive it?In case you have any questions, please let me know.Sincerely,Lily货物到港前一周，告知客户货物预计到港时间，提醒客户安排清关提货Dear John,How are you?The shipment are expected to arrive Hamburg port on 28th November(next monday), please kindly pay attention to its arrival and arrange the custom clearance.In case you have any questions, please feel free to let me know.Sincerely,Lily货物到港两周后，询问客户是否提到货，货物有无问题Dear John,Have you received the goods?If you have any questions or problem with this shipment, please feel free to let us know.Sincerely,Lily。

1．询问客户对报价的看法Dearxxx,Hope everything goes well with you！Have you kindly checked my offer? Hope they are workable for your market! It is regret that I haven't received any information from your side. May I have your idea about our offer? We will try to satisfy you upon receipt of your reply.If there is anything we can do for you, we shall be more than pleased to do so.Hope we can build good cooperation with you and your company.Bestregards二．追问客户的评价，求回复DearxxHow are you recently?Several days no news from you have you got my enquiry for xxxx? Fully understand thatyou are too busy to reply us. But we are still await for your comments. We needyour feedback to go ahead. Thank you in advance.Many thanks and best regards.三．本着小强精神，保证客户收到了报价，重发报价Hello,xxx,Wish you have a nice day!May I ask whether you have received my quotation? Now I am sending it again, if you have any other ideas. Please feel free to contact me. We will do much better if you can give anyadvices to us.Waiting for your favorable reply soon!Bestwishes四：利用报价的有效期给客户一点压力Hello,xxx,Hope everything goes well! It’s Judy.We are in receipt of your inquiry dated on xxx and quote you as follow: XXXXXXX .pls kindly check whether price is workable ? Becasue price will be invalid on xxxx.Wish we will promote business.Bestregards.五：最后一次寻求客户对所询价产品的意见，附上产品目录表Good day! My friends, Judy again.My quotation of xxx you might have received and considered. Could you kindly advise your comments at your earliest convenience?Enclosed is the E-catalog of Kington, please kindly check! If there is any item you are in need of, please contact me! I’ll be more than pleasure to offer the information you want. Thanks…I am of service at any time!BR六：待客户在目录表中发现适合他们市场的产品Hello,my friends,Have u received and checked the E-catalog send in my last email? Hope they are workable for your market! If you find some product really attractive to you, please feel free to contact us. We are more than pleasure to offer you with more information that you want.If you want to estimate the products show, yes, sample can be sent for your reference!We hope can establish a good business relationship with you in the near future.Bestregards七：时不时的问下是否有新的询盘或者订单Dear xxI hope you are doing good.Have you got any new orders ? pls keep me posted if yes, i will send you our updated price for your review.Best regards.八：对于较大的客户我们也可以主动提出提供免费样品哟Dear xxx,Free sample can be sent for yourreference if you need. How's your opinion?As our serveral communication, Ihope that we can build a cooperation between us. Waiting for your reply.Best wishes九：最后的绝招Dearxxx,I have sent you email many times before but have not received any reply from you so I am guessing the emails have not reached you.Could you please drop me a short note if you receive this message and also please tell me if you have any interest in our products? I don’t want to keep bothering you if you don’t haveany interestBestregards十：新产品上市就是很厉害的时候了哦DearxxxGood morning !It is glad to inform you that we have lanched xxx ,which with xxxx优势特点 such as perfect design, low noise, light weightxxxx.Attached with xx and xx for your reference and pls have a try in your market if possible.Bestregards.xxxx十一：告知客户价格表的调整Dearxxx,How are you? Long time no contact and hope everything goes weill with you.Our products and quotation had updated .Would u pls check our new quotation with new items in attachments ?If have any questions,pls contact me freely.Bestregards.十二：看看可不可以转换订单吧Hello,xxx,Now I am writing for keeping in touch with you for further business.If any new inquiry, welcome here and I will try my best to satisfy you well with competitive prices as per your request. By the way, how about your order (or business) with item ***? If still pending I would like to offer our latest prices to promote an opportunity to cooperate with each other. Thanks and best regards, Kevin可选邮件：1.客户过节，送祝福DearxxxxHappy xxx and we wish you, your family, company enjoy your holidays.As for xxx, if you need any info,pls contact me at any time. We will try our best to satisfied with your requirements.May god bless you and have a nice day.2.给客户发送一封关心的信，提醒客户注意休息，身体健康Deerxxx,Goodday!Happy the coming new year! I know that you will be much busy than before. But, please renmenber to keep enough rest! As all of us know, healthy is the most inportant in your life.Bestregards3.如果我方过节的话DearXXXXSorry for re-troubling you.pls find my pervious email below. Could you kindly check by return today. Because we will on holiday from xx to xx and my email access may be limited.Thank you in advance.Bestregards.2．问客户有没有收到邮件Dear XXX,Your goods have been finished, Kindly see attached images to check!(附几张大货图，很有说服力）please make payment of balance asapso that we can deliver them soon!直截了当。

客户跟进表
客户跟进表
客户姓名：__________ 客户电话：___________
客户类型：新客户 / 老客户
跟进日期：___________ 跟进人：___________
跟进方式：电话 / 邮件 / 微信 / 拜访
跟进内容：
1. 客户需求：了解客户目前的需求和问题，听取客户的反馈和建议，及时解决客户的疑问和困惑。

2. 产品介绍：对客户进行产品的详细介绍，为客户提供专业的产品咨询和推荐，帮助客户更好地了解产品。

3. 投诉处理：认真听取客户的投诉，及时协调相关部门进行处理，确保客户的合法权益得到保障。

4. 订单跟踪：关注客户的订单进度，及时反馈订单状态，确保订单按照客户要求和协议完成。

5. 客户服务：以客户为中心，提供高品质的客户服务，积极解决客户的问题，获取客户的信任和满意度。

备注：
1. 根据客户需求和情况，制定不同的跟进计划和方案，以达到最佳的跟进效果。

2. 每次跟进后，及时对客户的情况进行记录和整理，便于下次对客户的维护和跟进。

3. 对于老客户，要定期进行客户回访和维护，保持良好的客户关系和口碑。

总结：
客户跟进是企业经营管理中非常重要的环节，它不仅能够增强客户的满意度和忠诚度，还能够提高企业的生产和销售效率。

因此，我们要重视客户跟进工作，不断优化跟进方式和策略，为客户提供更好的产品和服务。