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ARTHUR ANDERSEN & CO., S.C.
5
Target Costing
The Voice of the Customer
Identify Target Customers.
Understand the Industry Value-Chain.
Apply Customer Satisfaction Philosophy to All.
Repurchase Intent - Surveys
Customer Complaints - OEM calls, letters, etc. - Direct engineering contact
(also identifies latent needs)
Service/Responsiveness - Surveys - Warranty policy
Michiharu Sakurai (1989)
Target Costing is “a comprehensive cost planning, cost
management, and cost control concept ... used primarily at
the early stages of product design in order to influence
organization Cross-functional management simultaneously examines quality,
cost and timing
AANDRTEHRSUERN
1
ARTHUR ANDERSEN & CO., S.C.