饭店服务英语unit 2-4 laundry service

一、教学目标1. 让学生掌握饭店英语的基本用语和表达方式。

2. 提高学生的口语交流能力和听力理解能力。

3. 培养学生在实际场景中运用饭店英语进行沟通的能力。

二、教学内容1. 饭店英语的基本问候语和介绍语。

2. 饭店各部门的名称及常用表达。

3. 饭店常用服务的英语表达。

4. 简单的英语点餐对话。

三、教学重点与难点1. 重点：掌握饭店英语的基本用语和表达方式。

2. 难点：在实际场景中运用饭店英语进行沟通。

四、教学方法1. 情景模拟法：通过模拟饭店场景，让学生在实际环境中练习英语口语。

2. 互动教学法：引导学生积极参与课堂活动，提高口语表达能力。

3. 听力训练法：通过听录音、观看视频等方式，提高学生的听力理解能力。

五、教学步骤1. 热身活动：让学生用英语进行自我介绍，营造轻松的课堂氛围。

2. 讲解饭店英语的基本用语和表达方式，如问候语、介绍语等。

3. 练习环节：分组进行角色扮演，模拟饭店场景，练习英语对话。

4. 听力训练：播放饭店英语对话录音，让学生进行听力练习。

一、教学目标1. 让学生掌握饭店英语中关于房间预订的常用表达。

2. 提高学生的口语交流能力和听力理解能力。

3. 培养学生在实际场景中运用饭店英语进行沟通的能力。

二、教学内容1. 饭店英语中关于房间预订的常用表达。

2. 饭店英语中关于房间类型的表达。

3. 饭店英语中关于房费和支付方式的表达。

三、教学重点与难点1. 重点：掌握饭店英语中关于房间预订的常用表达。

2. 难点：在实际场景中运用饭店英语进行房间预订。

四、教学方法1. 情景模拟法：通过模拟饭店前台场景，让学生在实际环境中练习英语口语。

2. 互动教学法：引导学生积极参与课堂活动，提高口语表达能力。

3. 听力训练法：通过听录音、观看视频等方式，提高学生的听力理解能力。

五、教学步骤1. 热身活动：让学生用英语进行自我介绍，营造轻松的课堂氛围。

2. 讲解饭店英语中关于房间预订的常用表达，如询问房间类型、房费等。

《饭店服务英语》教学大纲（旅游英语专业三年适用）一、课程的性质和目的（一）课程性质《饭店服务英语》是高等职业教育旅游服务类涉外旅游专业酒店管理方向的必修课程。

在涉外酒店管理专业中，本课是实用性较强的课程。

本课程介绍了在酒店业和餐饮业各种场景中的英语知识，并提供练习，帮助学生训练在涉外酒店工作中运用英语的各种技能。

（二）课程的总体教学目的和要求通过本课程的学习，使学生不仅能进一步提高英语基本能力，而且能系统地掌握有关酒店专业的基本知识和服务技能，体现较强的专业实用价值。

在学生已有的英语基础上，继续培养较强的旅游接待服务的听说和自我表达能力。

同时涵盖了英语运用于服务业的各项主要功能，如核实资料、给客人指路、介绍餐饮、提供建议、向客人致歉、了解两种语言文化差异，等等。

同时，在教学中注意加强实践环节，核对学生基本技能的训练和培养，学以致用，以符合高等职业教育应用型人才的培养目标。

二、课程内容本课程根据行业企业发展需要和完成职业岗位实际工作任务所需要的知识、能力和素质要求，以及学生可持续发展的需要选取教学内容。

本课程选用由肖璇主编，世界图书出版社出版的《现代酒店英语实务教程》以及由李秀斌主编，世界图书出版社出版的《现代餐饮英语实务教程》为基本教材。

参考教材为：《朗文现代酒店业英语》，外语教学与研究出版社出版。

课程以饭店的各个主要部分来划分，分为四大讲，它们分别是：饭店前厅部、饭店客房部、饭店餐饮部、饭店康乐健身部、以及饭店其它部门的服务，其中每大讲下面又包含了几个章节，如饭店的前厅部就包括了前厅预定服务、前台接待服务、前台问讯服务、大堂副理服务、前台结账服务以及前厅礼宾服务等几个章节。

三、理论教学内容总学时：64学时（一）CONCLUSIONPart I: A Brief introduction to HotelsPart II: Hotel ServicesChapter 1 Front DeskUnit 1 About Front DeskUnit 2 Room ReservationUnit 3 ReceptionUnit 4 ComplaintUnit 5 Check-OutChapter 2 HousekeepingUnit 1 About HousekeepingUnit 2 Showing the RoomUnit 3 Cleaning the RoomUnit 4 Laundry ServiceUnit 5 Room ServiceUnit 6 Other Housekeeping ServicesUnit 7 EmergencyChapter 3 Other ServiceUnit 1 TelephoneUnit 2 At the Recreation Center（二）Business CenterUnit 1 Secretarial ServicesUnit 2 Taking OrdersUnit 3 Convention ServiceUnit 4 Ticket Service（三）Restaurant ServicePart I Basic Knowledge of Food & Beverage IndustryChapter 1 Brief Introduction of Food & Beverage IndustryChapter 2 Basic Knowledge of Food & Beverage IndustryPart II KitchenPart III Food & Beverage ServiceChapter 1 ReservationChapter 2 Greeting & FarewellChapter 3 Taking OrdersChapter 4 Beverage ServiceChapter 5 Serving at the DinnerChapter 6 Banquet ServiceChapter 7 Bar ServiceChapter 8 Setting the BillChapter 9 Handling ComplaintsPart IV Special Restaurants三、实践教学内容课内实践教学设计课内实践活动主要由课内模拟情景对话组成，实践教学时数为24学时。

饭店服务英语（共5则）第一篇：饭店服务英语饭店服务英语（上）复习提要一、复习范围1．《饭店服务英语》教材的第一、第二、第三（Part I , Part II , Part III）共三个部分，29个单元。

2．由省电大印发的教学大纲和期末复习指导材料。

3．日常英语口语练习，如谈天气、学校、家庭、旅游、爱好、工作、友谊、理想等等。

二、复习方式1．从语音开始，严格检查自己的语音、语调是否正确，在教师的指导下，逐个纠正错误的发音，达到基本通过“语音关”。

2．高声朗读所学课文。

先正确拼读每一个生词，熟练掌握所学短语、句型，在课文朗读中检查自己的语音、语调及朗读技巧，改正自己不正确的朗读习惯，使朗读能力达到正确、流畅。

3．熟悉教材每一部分的具体内容，可就每一单元进行分组练习，互相问答，达到熟练掌握教材内容的目的。

4．在掌握内容的基础上，进一步做到灵活运用。

可分组进行表演，各自扮演guest,doorman, housekeeper 或waiter, 在实践中检查运用所学内容的能力。

5．围绕考试题形，在教师指导下进行摸拟考试，找出不足之处，反复练习。

通过反复训练，不仅达到考试及格的目的，也为下一学期的口语学习打下基础。

三、复习要点Part 1 Courtesies第一部分礼貌用语第一单元：问侯用语。

包括打招呼、表示欢迎。

第二单元：介绍。

这一部分内容是西方人在介绍人们相互认识是通常的程序及方式。

第三单元：再见、告别。

包括对服务对象离开饭店时表示再度光临的固定用语。

第四单元：提出请求和对请求的答复。

这一部分以服务对象所用提出请求的用语为主，也包括服务员对此请求的答复。

第五单元：致谢和对别人致谢的答复。

第六单元：表示歉意。

在此单元内以对服务不周的致歉为主，也包括在别人致歉时的答复。

第七单元：问路。

包括问路和给别人指路的表达方法。

第八单元：询问时间和日期。

包括钟点、日期和预定票等用语。

Part 2 Front Desk Service第二部分总台服务第九单元：预订。

《饭店服务实用英语》PartⅠFront Office Service前厅服务•Unit1Room Reservation房间预订Key Words（重点词汇）Receptionist接待员Reserve预订Apartment公寓房间room rate房间价格convenient方便的book预订guarantee担保，保证requirement要求operator话务员Take message替……留言Leave message留言Outside line外线Dial tone拨号音Country code国家代码Areas code电话区号IDD(International Direct Dial)长途直拨电拨电话DDD(Domestic Direct Dial)国际长途直拨电话information office问讯处reception office接待室hotel register旅客登记簿registration form登记表manager经理attendant服务员office clerk值班服务员waiter（餐厅）服务员waitress（餐厅）女服务员under your name以您的名义，在您的名下Useful Expressions（实用表达）Offering Help1)What can I help you,please?2)May I help you,please?3)Is there something I can do for you,sir/Madam?Reservation requirements1)Are there any rooms available?2)I want/would like to reserve a single room with bath and a fine view.3)I want/would like to reverse a room for one night.4)I want/would like to reserve a room from5th April to9th April.Giving Information about Rooms and Room Rates1)We have many types of rooms,such as…2)What kind of room do you want to reserve?3)What rate do you prefer?4)We can give/offer you30%off/30%discount at weekends.5)We will give/offer you20%off/20%discount for the group reservation.Accepting a Reservation1)For how long will you stay in our hotel?/How long will you be staying in our hotel?2)We still have rooms available which meet your requirements.3)In whose name will you reserve?4)I will confirm your reservation information.5)We look forward to your arrival/coming/seeing you soon.6)We are expecting your arrival.Refusing a reservation1)I am sorry.No rooms are available.2)Sorry,Miss Clinton.All the standard rooms have been fully booked on the day you planned to come.3)I am sorry.All the standard rooms have been fully booked.What about suite rooms?Revising a Reservation1)Sorry,due to…,I have to cancel the reservation made in your hotel.2)I want/would like to revise/change my reservation information.3)How would you like to revise/change it?4)I want/would like to change the reservation date?Room types（房型）单人间：Single Room双人间：Double Room大床间：King Size&Queen Size Room标准间：Standard Room标准间单人住：TSU(Twin for Sole Use)三人间：Triple Room四人间：Quad Room套间：Suite公寓：Apartment别墅：Villa按级别分：经济间Economic Room普通间Standard Room高级间Superior Room豪华间Deluxe Room商务标间Business Room行政标间Executive Room行政楼层Executive Floor不限房型Run of the House无烟标准间Non Smoking残疾人客房Handicapped Room带厨房客房Room with Kitchen相邻房Adjoining Room按朝向分:朝街房Front View Room背街房Rear View Room城景房City View Room园景房Garden View Room海景房Sea View Room湖景房Lake View RoomUnit2Check-in Service登记入住Key Words（重点词汇）•register['redŋistŋ]v.登记•passport['pɑ:spŋ:t]n.护照•pay[pei]v.支付•check[tŋek]n.支票•receipt[ri'si:t]n.收据•sign[sain]v.签•bellboy['belbŋi]n.行李员•luggage['lŋgidŋ]n.行李•brochure['brŋuŋŋ]n.小册子•deposit[di'pŋzit]n.定金•departure[di'pɑ:tŋŋ]n.出发Useful Expressions（实用表达）•Greeting guests and getting information about reservation•1)Good afternoon,sir.What can I do for you?•2)Do you have a reservation with our hotel?•3)In whose name was the reservation made?•4)Wait a moment,please.I’ll check our reservation record for you.•5)Your reservation was made by phone and it is guaranteed by credit card.•Registering guests1)May I have your passport to fill out the registration form for you?•2)Please sign your name here,sir/madam.•Advance information on payment•1)You need to pay a$1000deposit,sir/madam.•2)A$1000deposit is required to be paid in advance,sir/madam.•3)How would you like to pay(your deposit),sir/madam?In cash,bycredit card,or by check?•4)Your check is unlimited,please sign your name here,write down the name of your company and the phone number of the finance department in your company.•5)Please keep your receipt for the check-out,sir/madam.Useful Expressions（实用表达）•Giving guests key cards to rooms•1)Your key card and breakfast vouchers are all in this envelope,your room is0302.•2)The breakfast time is from6:30a.m to10:00a.m.•3)Our bellboy will help you with your luggage and show you to your room.•Wishes•1)Hope you’ll enjoy your stay with us.•2)Wish you a wonderful time here.Unit3Other Services Regarding Reception Desk其它有关前台服务•Main Points（知识要点）•※Procedures of extending the stay for a guest•延住服务程序•※Procedures of changing the room for a guest•换房服务程序•※Procedures of receiving visitors•接待访客服务程序Key Words（重点词汇）•extend[iks'tend]v.延伸•extension[iks'tenŋŋn]n.延长•transfer[træns'fŋ:]v.转移•signature['signitŋŋ]n.签名•attendant[ŋ'tendŋnt]n.服务员Useful expressions（实用表达）•Extending the stay•1)There is some change in my plan.•2)I am wondering if I can extend the stay?•3)I need to stay here for three more days.•4)Please wait a minute,Mr.Green,I need to check the reservation records first.•5)Here are the extension form and deposit receipt.•6)You need to pay more as a deposit for extending your stay.•Changing the room1)There is something wrong with my bed,can I change to another room?2)Would you mind waiting for a minute,I’ll send someone there rightaway for a check for you.3)Would you mind transferring to a standard room on the5th floor?4)The room is similar to the one you are staying in.5)I’m sorry for the inconvenience caused for you.•Receiving visitors•1)They are expecting me in their rooms.•2)Would you please complete this visiting card?•3)Please show the visiting card to the floor attendant•4)Have fun with your friends.Unit4Concierge Service礼宾服务Main Points（知识要点）•※The way to welcome and bid farewell to guests•迎客和送客方式•※Service of delivering luggage for guests•为客人运送行李服务•※Showing guests to rooms•引领服务•※Introducing facilities and services available in the hotel•介绍酒店设施和服务Key Words（重点词汇）•doorman['dŋ:mŋn]n.门童•suitcase['sju:tkeis]n.手提箱•elevator['eliveitŋ]n.电梯•corridor['kŋridŋ:]n.走廊•carpet['kɑ:pit]n.地毯•rack[ræk]n.行李架•switch[switŋ]n.开关•ceiling['si:liŋ]n.天花板•lamp[læmp]n.台灯•wardrobe['wŋ:drŋub]n.衣柜•hanger['hæŋŋ]n.挂•laundry['lŋ:ndri]n.洗衣店，要洗的衣服•instruction[in'strŋkŋŋn]n.使用说明Useful Expressions（实用表达）•Greeting guests•1)Welcome to Friendship Hotel.•2)Do you have any luggage?•3)I’ll take care of your suitcases,•4)This way,please.The reception desk is right ahead/over there.•Helping guests with their luggage and showing the way1)Shall I help you with your luggage?2)How many pieces of luggage have you got/do you have？3)This way,please.We need to take the elevator to go to the3rd floor.•Introducing the room facilities and the hotel service1)Please allow me to show you the room,sir.2)Here is the light switch,and this is the remote control for TV/air-conditioning.3)This is the brochure about our hotel services4)Do you want me to demonstrate the way of using it,sir?•Bidding farewell1)Shall I arrange a taxi for you,sir?2)Here is your taxi,please get in.3)Have a nice trip.Unit5总机服务opetator•Main Points（知识要点）•※Procedures of wake-up calls•叫早服务程序•※Three ways of wake-up calls•三种叫早服务方式•※Answer inquiries about long distance calls•解答关于长途电话咨询服务•※The way to take massages for guests•留言服务Key Words（重点词汇）•operator['ŋpŋreitŋ]n.操作员，话务员•wake[weik]v.叫醒，醒来•useful['ju:sful]a.有用的•Singapore[,siŋgŋ'pŋ:]n.新加坡•assist[ŋ'sist]v.协助•response[ris'pŋns]n.反应，响应•ensure[in'ŋuŋ]v.保证，担保Useful expressions（实用表达）•Wake-up calls•1)At what time?•2)Please dial your new wake-up time.The computer will cancel the old time.•3)I’ll wake you up at6:30a.m.tomorrow morning by knocking on your door.•Phone call•1)To which country,please?•2)Would you like a pay call or a person-to-person call?•3)I’ll put you through.Please hold on.•4)May I have the area code and the phone number?•5)I’m afraid you got a wrong number.•6)Shall I connect you with the international operator?•Taking a message•1)I’m afraid there is no response.Can I take a message,please?Or you can call later.•2)I’ll pass your message to Mr.Green.3)Would you mind leaving your telephone number?Unit6Information Desk咨询台•Main Points（知识要点）•※The way to give directions•指路服务•※Provide shopping information•提供购物信息•※Answer inquiries about transportation•回答交通咨询Key Words（重点词汇）•appreciate[ŋ'pri:ŋieit]v.感激•hesitate['heziteit]v.犹豫，迟疑•post[pŋŋst]n.柱子•vase[vɑ:z]n.花瓶•jewelry['dŋu:ŋlri]n.珠宝•feature['fi:tŋŋ]n.特色•transportation[,trænspŋ:'teiŋŋn]n.运输，运输工具•consultation[,kŋnsŋl'teiŋŋn]n.咨询•maximum['mæksimŋm]a.最高的，最大极限的Useful Expressions（实用表达）•Giving directions1)How will you come here,madam?2)I’ll tell/show you the way to our hotel.3)I’ll tell/show you how to come here/get there.4)Drive straight along the road,turn left at the second traffic lights,you’ll see our hotel on the right.5)Go straight and then take the left turn at the next corner,you’ll see it just in front of you.•Shopping information•1)There are a great variety of goods there.•2)There are so many you can choose from.•Transportation information1)There are two buses going to the Great Wall every day.2)How long does it take to get to the Great Wall？3)It usually takes you two hours.4)Do you need us to book you tickets?Unit7Check out结帐服务•Main Points（知识要点）•※Procedures of helping guests with their foreign currency exchange •外币兑换服务程序•※Procedures of providing check-out service•退房服务程序•※Ways of bidding farewell•送别方式Key Words（重点词汇）•memo['memŋu]n.备忘录•save[seiv]v.保存•refund[ri:'fŋnd]v.偿还•handling['hændliŋ]n.处理•luggage handling.行李寄存Useful Expressions（实用表达）•Foreign Currency Exchange•1)Can I exchange foreign currency for RMB here?•2)What kind of currency have you got?•3)What’s the exchange rate today?•4)One hundred US dollars are equal to750yuan RMB at today's exchange rate.•5)How much would you like to exchange?•6)How would you like your money?•7)Please check them and keep the memo.8)What for?•Check-out•1)I'm leaving today,would like to check out now.2)Your name,room number and your key card,please?3)Did you consume any thing in your room?•4)We'll refund you$335,and here is the receipt.5)Would you like me to contact the Concierge to help you with your luggage?•6)Look forward to seeing you again.•7)Have a nice trip.•8)Fly safe.1.假设你是上海金茂酒店的预订员简｡接到了一位客户从大连打来的电话,他将一个人驾车来上海休闲旅游(leisure travel),要预订一间豪华单人间,并先用信用卡保证预订(credit card guaranteed reservation)｡请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演｡J:ŋRoom Reservation.Can I help you?S:ŋYes,I am calling from Dalian City.I will make a leisure travel to Shanghai next week.So I want to book a room at your hotel.J:ŋThat’s wonderful.What dates do you need the room?/For which date/For when,please? S:ŋFrom September9th.J:ŋhow long will you be staying?/For how many nights?S:ŋFor two nights.J:ŋHow many guests will there be in your party?S:ŋJust my wife and myself.J:ŋWhat type/kind of room would you prefer?A single or a double?S:ŋA single,please.J:ŋCould you hold the line,please.I’ll check the list…Thank you for waiting,sir.We have a single room at RMB150and another at RMB180.Which one would you prefer?S:ŋI’d like to take the RMB180.J:ŋMay I have a credit card to guarantee this booking/Do you wish to guarantee the room?S:ŋYes,I need to.J:ŋWill that be your credit card or will you pay in advance?S:ŋMy credit card,please.J:ŋMay I know the type of card and the number?S:ŋYes,it’s Visa.The card number is4635111033345566,expiration date is Dec.10th,2010. And my name is Stephen Nobel.J:ŋThanks.Mr.Nobel.Let me just confirm your booking.One single room from September9th to September,in name of Mr.Stephen Nobel.The rate for the room is RMB180 per night.This is a guaranteed to your Visa Card.Your credit number is4635111033345566. Am I correct?S:ŋYes,that’s correct.Thank you for your help.Goodbye.J:ŋGoodbye.We are always at your service.2.假如你是一家电器公司的经理,你们公司打算在12月22日在北京举办庆祝公司成立十周年的会议,会后打算下榻上海金茂酒店,先致电金茂酒店预订部,要求订50间标准双人房,10间豪华双人房,2间套房,时间从12月22日至25日,共4天｡请你和你的同学模拟对话中的角色,准备对话,然后在班上进行口头表演｡J:ŋGood morning.Reservations,Jane speaking.May I help you?S:Good morning.This is Stephen Nobel from Dalian Electrical Company.Our company is going to give an anniversary in Beijing on December22nd.Please reserve50standard double room,10deluxe double room,2suites.J:ŋFor when,please?S:ŋFour nights.From December22nd through December25th.J:ŋPlease hold the line one moment.I see your company has an arrangement with this hotel for all types of room.We will give you a discount at30%.S:ŋOK.That’ll be fine.J:ŋWhat time will you be arriving?S:ŋWe will arrive at2,00p.m.on December22nd.J:ŋOK.We will make a perfect arrangement for your company.S:ŋThank you very much.See you.J:ŋGoodbye.6.行李员杰克正在帮一位女顾客搬运行李,陪着她把行李拿到房间,并向她介绍客房内的设施｡请你和你的同学准备该对话,并在班上表演｡J:Excuse me,madam.I’m the bellman.Do you need any help?M:Yes.Can you show me where to deposit my valuable?J:Sure.This way,please.The cashier desk is just over there.(The cashier is helping the guest with the deposit of valuable.)M:Please keep the receipt.Now shall I escort you to your room with your baggage?J:Your room is on the fifth floor,isn’t it?M:Yes.that’s right.J:This way to the elevator,please.Let me take your suitcase.M:Good.It is facing a beautiful garden.J:Can I put the suitcase here,madam?M:Thank you.May I ask where the dining hall is?J:We have two dinning halls on the third floor and the ninth floor respectively.The former serves Chinese food,and the latter western-styled cooking.M:Good.Pretty convenient.Thank you for the information.J:You are welcome,sir.I hope you’ll enjoy your stay here.。

现代酒店英语实务教程第7课：Laundry Service客房洗衣服务Unit 4 Laundry Service 客房洗衣服务经典对话M=Room Maid 客房服务员 G=Guest 顾客M：Housekeeping. May I collect your laundry?客房服务部。

我能够收您的送洗衣物了吗？G：Yes, it is the laundry bag.能够，在洗衣袋里。

M：Thank you ma’am. Is the laundry form in the bag?谢谢您，女士。

洗衣单放在衣袋里了吗？G：Yes, by the way, how long does it take for dry-cleaning?是的。

对了，干洗需要多长时间？M：It usually takes two days.干洗一般需要两天。

G：Oh, dear. We’re leaving tomorrow.天哪，我们明天就要走了。

M：If you are in a hurry, we have a two-hour quick service with an extra charge of 50%.如果您急着要，我们有两小时的快速服务，不过要外加 50％的费用。

G：Well, if that’s the case.唉，也只好这样啦。

常用句型百宝箱1. 洗衣服务说明1) Can you send someone to Room 2587 to pick up my laundry?您能不能派人到 2587 房取我的送洗衣物呢？2) I’d like to know how long your laundry service usually takes.我想知道你们洗衣服务一般要多久时间。

3) For clothes received before 11：00 a.m., we’lldeliver them to your room by 9：00 p.m. the same day; and for those received before 3：00 p.m., you may get them back by noon the next day.您在早上11点之前送洗的衣物，我们会在晚上9点以前送回您房里；下午3点以前送洗的衣物，您会在第二天中午前收到。

Unit 1Lesson 1Look and Learn1.Standard room2.Single room3.Presidential suite4.Triple room5.Rollaway bed6.Honeymoon suiteDialogueA.1.The reduction of household expenses is necessary.2.Many travelers enjoy walking on the bund at night.3.Today, my brother e-mails his pictures to me.4.Life is a single journey. We are on the road.B.1. Jason is in New York now.2. The room costs 4,250 yuan per night and Mr. Mraz will stay a week.3. There is no discount for children because it is the peak season now. ReadingA.1. reputation2. economy3. vacation4. commercial5. hubB.1. No2. Yes.3. Yes.Lesson 2Look and Learn1.Tariff2.Key card3.Travel agencyDialogueA.1. If you bear with me a little longer, I will answer your question.2. His duty is to fill out the operation records every day.3. This group consists of 10 members.4. A 10 % service charge is added.B.1. No.2. Yes.3. No.4. Yes.ReadingA.1. avoid2. destination3. accommodation4. siteB.1. 床铺外滩2. 考虑体贴3. 青年旅社饭店4. 保证确信Lesson3Look and Learn1.Payment2.V oucher3.Credit cardDialogueA．1．The jar contains 10 glasses of water.2. Would you mind switching the television to channel 8?3. Tickets are available free of charge from the school.4. I wonder if you can help me.B.1. Single rooms left on the second floor and sixth floor. Jenny preferred the room on the second floor.2. Jenny guaranteed the reservation because it is the busiest season now.3. The expiration date of Jenny’s credit card is October, 2015ReadingA.1. 保证使。