2012饭店服务英语试题A

Key:PART I GROUNDWORK ENGLISH FOR HOTEL STAFF酒店基础英语LESSON 1 COURTESY礼貌Exercise 2(1). You’re welcome.(2). That’s all right, Sir.(3). Excuse me, Sir. Or I’m sorry to disturb you, Sir.(4). I’m sorry? or I beg your pardon, Sir? or Would you please repeat that, Sir?(5). Certainly, Sir.(6). After you, Sir.(7). This way please, Sir. Or Please follow me, Sir.LESSON 2 OFFERING HELP提供帮助Exercise 2Now reply to the following:(C: Clerk 职员G: Guest 客人)G: I’d like to have an outside lin e.C: _Certainly, sir. One moment please.G: I don’t have any RMB.C:_It’s ok, sir. Would you like to pay by credit card?G:Here’s the registration from.”C: _Thank you, sir.G: I want a table for 10.C:_Sure, sir. Follow me, please.LESSON 8 SMALL TALK与客人聊天Exercise (p32)(1)Li Ling is from China. He’s __Chinese______.(2)Rob is from __Australia______. He’s Australian.(3)Helena is from Greece. She’s __Greek_____.(4)Kenji is from __Japan_____. He’s Japanese.(5)Joyce is from the United States. She’s _American______.(6)Andrew is from __Scotland______. He’s Scottish.(7)Colette is from Switzerland. She’s __Swiss______.(8)Steve is from Britain. He’s __British_______.PART TWO FRONT OFFICE前厅LESSON 1 RESERV ATION预订Exercise 1plete the following dialogue: Waiting List 等待名单( R: Reservation Clerk 预订员G: Guest 客人)R: Reservation, Silvia is speaking, ___may I help you_?G:Yes, I’d like to reserve a standard room in your hotel for oct.1st under the name of John Smith.R:Sorry, Mr. Smith. ___We’re fully booked for that date_. Is it possible for you to change ___to another date__?G:I’m afraid I can’t. I have an appointment to make in your city on that day. I can’t change it to another date.Or R:I’m very sorry, sir. __Would you like me to book you into another hotel nearby?Or R: Sorry, Mr. Smith. We have no _standard room available for that date_, __but would you like a double room instead?G:No, thanks, I still prefer a standard room.R:Would you mind leaving your contact No. Mr. Smith? We can inform you when there is _any cancellation .G:Sure. My phone number is 81122345.R: __Thank you, Mr. Smith__. We are looking forward to serving you soon.LESSON 2 RECEPTION接待1. Match the jobs with the staff listed below and write the letters in the blanks.a. carrying baggageb. helping the guests registerc. introducing to guests basic hotel informationd. checking hotel vacancies after receiving a reservation requeste. greeting guests at the front doorf. recording reservation informationroom clerk ___c,__________bellman ____a__________reservationist ____b, d, f____________doorman _____e___________LESSON 3 GUEST SERVICE客户服务VI. EXERCIESE 练习1. Complete the following dialogue: A guest reports a lost item客户告知遗失( R: Receptionist 接待员G: Guest 客人)R: _Good morning, Garden Hotel. May I help you?G: Yes, I’m packing for check-out when I noticed that my sunglasses were nowhere to be found.So I’m thinking you might help me out.R: _I’m so sorry to hear that_, Madam. _Have you checked your room yourself?G: Sure, I checked the room several times. It must have been taken by the housekeepers when they collected linens.R: Don’t __worry, Madam. Could you _ please describe your sunglasses and give me your room number?G:My sunglasses were red in color and branded Gucci.(Cashier is at the same time help the lady checking out)R: Madam, I really_understand how you feel now. I promise that_I will do my best to find it.Once we find it, I’ll call you back as soon as possible.G:Thanks.R: At your service, Mrs. Thomas. Hope that doesn’t ruin your stay here.LESSON 4 BUSINESS CENTER & TELEPHONE SERVICE商务中心和电话服务VI. EXERCIESE 练习Complete the following dialogue.Set up a morning call预定叫早服务( O: Operator话务员G: Guest 客人)O: Garden Hotel, operator’s speaking. Can I help you?G: I’d like to set up a morning call for my group for July 7th, tomorrow morning.O: What are the room numbers and when to call up sir?G: Room 1001 to 1010, 7:00 a.m..O: OK, we’ll call you up at 7:00 a.m. tomorrow morning. You’ll collect it when you answer the phone.G: Thanks. Goodbye.LESSON 6CHECK OUT退房VI. EXERCIESE 练习plete the following dialogue.Miscalculation 帐单有误( C: Cashier 收银员G: Guest 客人)C: Yes, Mr. Black. What can I do for you?G:What’s this 160 Yuan for?C: Let me see. That’s for the wine in the bar .G:But I didn’t order any wine.C: I’m sorry, Mr. Black. I’ll check it for you.G:Okay. I’ll wait.C: Now let me give you another receipt. Is there anything else wrong?G:No. I think the rest is fine, and I’ll pay by credit card.C: Thank you and sorry for the mistake.PART III HOUSEKEEPIING DEPARTMENT 客房部LESSON 1 RECEIVING GUESTS 迎接客人VI. EXERCISES 练习1. Complete the following dialogue.Receiving the Guest 迎接客人(FA = Floor Attendant 楼层服务员G = 客人）Scene: A guest comes out of the lift. A floor attendant meets him in the corridor.FA:Good afternoon, Sir. Welcome to Hilton Hotel. May I help you?G: Yes, please. Here is our room key.FA: It’s Room 620. __This way, please_.Mind your step, please.G: When will our baggage arrive?FA:I’ll check it for you in a minute.G: Could you tell us the service hour of the dining room?FA:Sure,Sir.Our restaurant is open from 6 am to 11 pm. It serves delicious Chinese foods with local flavor and natural western dishes.G: How about the bar and café?FA:Yes, we do have a bar and café and they’re both on the second floor.G: I’d like to know about other services provided in your hotel please.FA:Sure, there are health club and swimming pool in the health and recreation center of our hotel. You can do body-building, aerobics, and swimming. After that you can also enjoy sauna and massage. In addition, if you want to have some entertainments, the night club is the best choice.G: That’s good. Thank you very much.FA: I t’s my pleasure and I am always at your service.LESSON 2 MAKING UP ROOM 收拾客房VI. EXERCISE 练习1. Complete the following dialogue.Turn-down Service 做夜床(RM = Room Maid 客房服务员G = 客人）Scene: Mr. and Mrs. Black are sitting in the room when a room maid knocks at the door.RM: Housekeeping, may I come in?G: Come on in, please.RM: Good evening, Mr. and Mrs. Black. May I provide you turn-down service now?G: Ok, thank you. But you see we are expecting a guest in a minute. Could you just tidy up the bathroom and bring us some more Cokes in the mini-bar?RM: Ok, I will get some Cokes for you right away and tidy up the bathroom then.(Ten minutes later)RM: May I come in, Sir?G: Yes, please.RM: Here are 6 tins of Cokes. May I tidy up the bathroom now?G: Ok, go ahead, please.RM: It’s growing dark. May I draw the curtains for you?G: Ok, thank you very much.RM: __It’s my pleasure___. Is there anything else I can do for you?G: Not at the moment. Thank you.LESSON 3 ROOM SERVICE 房餐服务VI. EXERCISE 练习1. Complete the following sentences with the given words in proper forms.(Continental breakfast,sign, around-the-clock,poach, eggs, coffee,account,captain,do, bacon,)2. Complete the following dialogue.(RS = Room Service 房餐服务人员G = Guest 客人)RS: ___Room Service_________, ____May I come in______?G: Come in, please.RS: Here are the things you’ve ordered, sir. ___Where would you like to have them, Sir? G: Oh, just put them over there on the table.RS: Ok. __Shall I serve it now__?G: You can serve it now, I think.RS: _Would you please sign here, Sir__?G: Sure. May I use your pen? Thanks.RS: Thank you, sir. _ Please enjoy your meal_.G: Ok. I’ll call you after I’ve finished the meal.RS: __Take your time, Sir__. ___I’ll come back later__.LESSON 4 LAUNDRY SERVICE 洗衣服务VI. EXERCISE 练习plete the following dialogue.Mis-delivery 送错衣服(C = Clerk 员工G = Guest 客人)C：__ Laundry service, may I come in _?G：Come in, please.C: I’m sorry for the mis-delivery__. I’ve brought your laundry.__Is everything ok now__?G: Yes, that’s right now. Put them on the bed please.C:_Sorry for the mistake____. _Anything else I can do for you_?G: It’s ok. Nothing else at the moment.C: See you later and have a nice day, Madam.PART IV FOOD AND BEVERAGE餐饮LESSON 1 AT THE BAR 在酒吧VI. EXERCIESE 练习1. Complete the sentences with the given words in proper forms.(charge, wait for, on the rocks, take your time, barmaid, floor show, bartender, lobby lounge, care for, tips )(1)Thank you，We don't accept __tips_________.(2)Would you like to have cocktail or whisky __on the rocks_________?(3)Would you ___care for________ a glass of sherry with your soup?(4)There is a ____floor show_______ in our lobby bar. Would you like to see it?(5)Miss Li is regarded as one of the best ____barmaids_______ in the hotel.(6)Here is the drink list, sir. Please __take your time_________.(7)The minimum ____charge_______ for a 200 people cocktail receptions is 6000 Yuan，including drinks.(8) A _____bartender______ should know what to do and how to do it.(9)The bar is full now. Do you care to ____wait for_______ about 20 minutes?(10)P lease don't speak loudly in the __lobby lounge_________，will you?LESSON 2 IN A WESTERN RESTAURANT在西餐厅VI. EXERCIESE 练习1. Match the following words with correct explanation.(1)make out (a) to respect and approve of something / someone(2)leftovers (b) food put inside sandwiches, cakes etc.(3)mash (c) not easy to recognize(4)admire (d) the way something happens(5)requirement (e) food left from an earlier meal(6)manner (f) something that someone needs(7)unrecognizable (g) to see or understand what something is.(8)filling (h)to press into small pieces(1)--- (g)(2)--- (e)(3)--- (h)(4)--- (a)(5)--- (f)(6)--- (d)(7)--- (c)(8)--- (b)LESSON 3 IN A CHINESE RESTAURANT 在中餐厅VI. EXERCIESES 练习1. Complete the sentences with the given words in proper forms.(spicy, dessert, toast, share, light, finish, banquet, free, drink, cuisine )(1)Would you mind ___sharing_______ a table with others？(2)If you need anything else，feel __free____ to tell me.(3)What would you like to order for ___dessert_______？(4)Drinking takes an important place in Chinese _banquet_________.(5)It is a matter of courtesy for the host to try to get his guests ___drink_______.(6)When the last dish is ____finished______, the banquet has officially ended.(7)Would you please tell me something about Chinese ___cuisine_______?(8)Sichuan food is famous for it hot and __spicy________ flavor.(9)At a Chinese banquet, the host will propose a ___toast_______.(10)W ould you please recommend some __light________ dishes for us?LESSON 4 Handling Complaints 在中餐厅EXERCIESES 练习1. Complete the sentences with the given word in proper forms.(refund(退款), follow up, manager, chef, rules, blame, misunderstanding, apologies, solutions, respond, )(1)I’ll speak to the ____chef________ and see what he can do.(2)You are right. Please accept my ____apologies________.(3)We will ___refund_________ the cost to you.(4)I’m sorry, sir. There must be some ___misunderstandings_________.(5)To handle complaints successfully, the staff member should follow some__rules__________.(6)You’d better offer one or more _____solutions_______ to the guest.(7)Speak to your __manager__________ when in doubt about what to do.(8)When handling guests’ complaints, you should _____respond_______ quickly.(9)_Follow up__ with the guests to make sure they are satisfied.(10)When you are criticized, don’t ___blame_________ someone else.LESSON 5 PAYING THE BILL 结帐EXERCIESES 练习1. Complete the sentences with the given word in proper forms.(come to, enough, cancel, error, details, separate, service charge, personal, receipt, extra)PART V OTHER DEPARTMENTS 其他部门LESSON 1 SHOPPING ARCADE 购物中心EXERCISES 练习1. Complete the following dialogue.( S: Shop- assistant 商场营业员G: Guest 顾客)S: Good afternoon. ____ Can I help you, Madam _____________________________? G: Yes, please. I __would like to buy_____ some gifts to give my friends.S:OK. __Would you like me to recommend you some famous Chinese broidery works? G: Thanks. ___How about the price________?S:Eighty Yuan. It's a reasonable price.G: I ___would like to have 6 pieces____. Here's the money.S:___Thank you___. ____ I’m sure your friends will like them very much _.。

福州黎明职业技术学院2010-2011 学年第一学期期末考饭店服务英语试卷（A卷）（完卷时间：90分钟）专业级班学号姓名Section One Multiple Choice （15%）Directions: There are 10 incomplete sentences in this part. For each sentence there are four choices marked A, B, C and D. Choose the ONE answer that best completes the sentence.1. I am looking forward to _____ as soon as possibleA) hearB) be hearing C) hearingD) have heard2. He _____that the people he works with are all very interested in their job.A) feelsB) tries C) looksD) asks3. _____, a friend of Mrs. Black found the watch she had lost two days beforeA) especiallyB) usually C) generallyD) fortunately4. Few people ____applied for the position meet the requirements of the company.A) whomB) who C) whatD) whose5. Why didn’t you ____that pencil which was on the floor?A) pick upB) bring up C) get upD) put up6. Mary found _____extremely difficult to pass the examination.A) itB) this C) thatD) what7. She tried hard, but she still couldn’t make us ____ our mind.A) to changeB) changed C) changeD) changing8. I was late for the interview because the bus _____on the way to London.A) got offB) brought in C) kept offD) broke down9. The manager required that all the employees _______at the office before 9:00 in the morning.A) will arriveB) arrive C) arrivedD) have arrived学号姓名密封线内不得答题10. She was talking about her _______as a nurse in a hospital, which we had never heard of.A) expensesB) excuseC) experiencesD) expressionsDirections: There are 3 passages in this part. Each passage is followed by some questions or unfinished statements. For each of them there are four choices marked A, B, C and D. You should decide on the best choice.Text 1In order to see that all the activities of the hotel run smoothly and efficiently, the manager carries out routine spot checks, often on a daily basis, of different aspects of the hotel’s operation. He also deals with unusual problems as they occur. In a large hotel, he coordinates the work of the department heads who supervise their respective departments. The manager’s working relationship with th ese people has a lot to do with the smooth functioning of the hotel.Hiring and training are two other vital responsibilities of the manager. The personality, experience, and technical know-how of every employee in the hotel are matters of importance in a business where courtesy is one of the major services. The references given by job applicants are carefully checked and, during the job interview, the applicant’s initial behavior is observed. A watchful eye must be kept on their performance after they have been hired. Continuing in-house training programs are necessary in order to maintain the standards of the establishment.1. According to this passage, the hotel manager .A. usually works in his officeB. should have good relations with department headsC. should check every department every dayD. deals with unusual problems every day2. The overall responsibility of the hotel manager is .A. to ensure the smooth operation of the hotelB. to ensure a good working atmosphereC. to solve unusual problemsD. to check different aspects of the hotel’s operation3. What are the important aspects mentioned here in a staff-hiring program?A. The personality of the staff.B. The work experience of the staff.C. The technical know-how.D. All of the above.4. Before a person is hired by the hotel, .A. he will receive training provided by that hotelB. he is checked by the hotelC. he should send in letters of referenceD. he should maintain good standards5. When a person has been hired by the hotel, .A. he will definitely receive trainingB. he should expect that his work is supervisedC. he should expect to go to an interviewD. he should keep a watchful eyeText 2I am Steven. I was born and grew up in South Wales. My favorite place to play was the hills where my imagination had plenty of space to expand(拓展).My family moved out of Wales when I was thirteen. I went to a new school. One of my subjects was French. Because I had never learned any French, my teacher told me to sit in the corner and write anything I was interested in. That’s the time I started writing, just for myself, andI’ve been writing ever since. I have always loved GIG IDEAS, and so I enjoyed writing fantastic stories. And I also write horror（恐怖的）stories. I think they are like the old fairytales (童话故事), and can teach you important things.I am in my forties on the outside, twelve on the inside. I like rock music. Indian and Chinese food, and I enjoy drinking. I live in a small village with my wife Mary, ducks, cats, goats, hens, and lots of rabbits. If you’d like to find some more about me and hope to buy my books, go to www. Sbowkett. Freeserve. Co. uk.6. When he was 13, the writer ________.A. wrote lots of poemsB. moved out of WalesC. sold many story booksD. became a famous singer7. he liked playing out on the hills because he could ____________.A. expand his imaginationB. learn FrenchC. listen to storiesD. buy some books8. Maybe the writer is _____ years old.A. 12B. 22C. 32D. 429. According to the passage, the write keeps _______.A. cats, hens and pigsB. ducks, goats and rabbitsC. hens, rabbits and dogsD. rabbits, pigs and cats10. From the passage, we can learn that writer _______.A. lives in a big city with his sonB. likes eating Japanese and Indian foodC. lives in the countryside with his wifeD. introduce a nice book to usText 3You speak, write a letter, make a telephone. Your words carry a message. People communicate with words. Do you think you can communicate without words？A smile on your face shows you are happy or friendly. Tears in your eyes tell others that you are sad.When you put up your hands in class, the teacher knows you want to say something or ask questions. You shake your head, and people know you are saying "No". You nod（点头）and people know you are saying "Yes". Other things can also carry messages. For example, a sign at the bus helps you know which bus to take. A sign on the door helps you where to go in or out. Have you ever thought that there are a lot of signs around you andthat you receive messages from them all the time ？People can communicate in many other ways. An artist can use his drawing to tell beautiful mountains, about the blue sea and many other things. Books are written to tell about all the wonderful things in the world and also about people and their ideas. Books, magazines, TV , radio and films all help us communicate with others. They can help us to know what is going on in the world and what other people are thinking about.11. People communicate ________.A. with words onlyB. in many different waysC. in letters and drawingsD. with smiles, tears and hands12. Signs can carry as many _________ as words.A. questionsB. examplesC. tears and smilesD. messages13. Which of the following is not talked in the passage as which can help us communicate ？A. books and magazinesB. filmsC. newspapersD. radio14. Communication （交流）is important because it can help people to ______.A. understand the world and other people better.B. teach each other to speak, write, read and draw.C. know what other people are thinking aboutD. learn what is happening in the world more quickly.15. The best title for this short passage is _________.A. Signs Carry MessagesB. The important CommunicationC. Words, Signs and DrawingD. Ways of Communication.Section Three Translation (20%) 1.我想订10月15日的单人间。

饭店服务英语饭店服务英语。

301) We have single rooms,double rooms,suites and deluxe suites in our hotel.我们宾馆有单间、双人间、套间和豪华套间。

302) Did you have a reservation with us?您在我们这儿预订房间了吗？303) Did you make a reservation?您预订房间了吗？304) How long do you expect to stay?你想待多长时间。

305) Room 707 on the 7th floor is vacant.七楼707房间没人住。

306) I’m sorry,we don’t have any single rooms left,would you like a double room?对不起，我们没有剩余的单间了，你想要双人间吗？307) I’m sorry,we’re r ather full at the moment.can I recommend you to another hotel?对不起，我们这儿目前客满？我将为您推荐到另一家宾馆好吗？308) The price lf one single room id 70 dollars per day.单间是每天70美元。

309) Would you please fill in this registration form?您填写一下这张登记表好吗？310) Would you please show me your passport?请出示一下您的护照好吗？311) I’ll get a attendant to send your luggage up.我会叫服务员把您的行李拿上去的。

312) Could you please show me your room card?请让我看一上您的房卡好吗？313) Here’s your room key.这是您的房间钥匙。

《饭店服务英语》B 级（客房）试卷（一）一、选择题：以下各题的选项中，只有一项是正确的，请将正确答案前的英文字母分别在信息卡相应栏目内涂黑。

评分以信息卡为准。

（每题1 分，共20 分）1. Would you please tell us __________ ?A. what is your room numberB. what your room number isC. your room number is whatD. what your room number2. The hotel is __________ to make the guests stay comfortable and pleasing.A. requestB. requiredC. regardedD. remarking3. There is __________ noise than before.A. lessB. leastC. fewerD. little4 , He is said __________ de-spotting.A. to have wide experience inB. to look afterC. to make way forD. to be used to5. __________ to clean the room now.A. I’m possibleB. It’s possible for meC. What is possibleD. That is possible for me6. The suite faces __________.A. SouthB. SouthernC. at the SouthD , the southern7. Y ou look very pale today. Shalll __________ a doctor ?A. ask afterB. send forC. take overD. get into8. Do you have any clothes __________ ?A. to be cleanedB. cleanC. cleaningD. to be cleaning9. He was so efficient that he fulfilled the task __________ time.A. aboveB. ahead ofC. beforeD. in advance10. When a guest greets a chambermaid “Hi” in the morning , she may answer “_________”A. Hi !B. Hello !C , How about you ?D. Good morning.1 1. After a day’s work , people feel like __________ a bath.A. to takeB , takeC. takingD. and take12. 1 am anxious to __________ my TV set fixed in order to watch the basketball matches.A. madeB. doC. get inD. have13. 1 think a chambermaid ought to __________ extra service for the guests.A. sendB. doC. giveD. make14. Has she become used __________ overnight ?A. workB. to workC. to workingD. to be working15. Please wait for us for __________.A. a short whileB. Short timeC. momentD. not a while16. A : Why don’t you join us ? It is a pity.B : What did you say ? 1 didn’t hear you clearly.A：_________A. I asked you to join usB. I said that why were you not to join usC. I asked you why you not to join usD. I said to you not to join us17. The room service means the service of __________.A. turn-downB. cleaning the roomC. the room centerD. sending meals to the guest rooml8. The American lady said to the room attendant __________ tears , “Thank you very much.”A. inB. withC. atD. almost19. This isn’t a very nice suite , __________ ?A. is itB. isn’t itC. does itD. aren’t20. The best way for a floor attendant to find out the guest’s name is__________．A. to look at the luggage tagsB. to ask the guest his or her nameC. to check the arrival listD. all of the above二、辨识正误：请辨清正误，并在信息卡相应栏目内涂黑：题目正确的在A的栏目内涂黑：题目错误的在B 的栏目内涂黑。

旅游英语》试题Ⅰ1、 收取要洗衣物时间A 、laundry service section B 、Room centerC 、laundry collecting timeD 、Floor supervisor2、 熨烫A 、mend B 、sign C 、exceed D 、press3、 浴缸A 、bathtub B 、 coordinate C 、indemnity D 、education4、 结账时间A 、linen room B 、linen deeper C 、check -out time D 、check-in5、 房务部 A 、Executive Floor B 、Heath Club C 、Shoe —shining paper D 、Housekeeping Department6、 会计A 、valet B 、houseman C 、housekeeper D 、accountant7、 甜食A 、chef B 、dimsum C 、dessert D 、cuisine8、 酒水单 A 、white wine B 、red wine C 、spirits D 、wine list 9、 吧凳A 、bar counter B 、bar maid C 、bar stool D 、bar tender 10、酿造酒 A 、spirits B 、still wine C 、rose wine D 、whiskey 二、判断正误：(10points)1.room service is another term for room making service.2.If a guest can ’t manage chopsticks, the waiter should give him a fork.3.High quality service is dependent on the waiter and the dinner.4. At a western dinner ,white wine is usually served with fish.5.When do the turn-down service,the room attendant should draw the curtains aside.6.Housekeeping Department is usually the largest department in a hotel.7.The first coin in the world was made in England.8. An operator is usually a woman working at the general switchboard.9. It makes no difference for a guest to check out in the morning or in the afternoon. 10. IDD call means International Direct Dial. 三、选择正确答案（10points ）1.The population of China is larger than ( ).A. that of AmericaB. it of AmericaC. AmericaD. those of America 2. In our hotel ,every guest ( ) as the God .A. treatB. treatedC. is treatedD. is treating 3. This coin ( ) gold.A. makeB. madeC. is made ofD.made of 4. People used to ( ) all kinds of materials for money. A. used B. use C. using D. be used5. Every citizen should ( ) the cleanliness and good order of our city. A. see to B. seeing C. see D. seeing to6. This book is of ( ) from that one.A. differenceB. differentC. differentlyD. differentiate7. Her mother, as well as her two uncles, ( ) going to visit Beijing next year.A. isB. beC. areD. will be 8.He is always ready to help others ( )A. willB. willingC. willinglyD. willfully 9.Whether we can go to the university is vital( ) us. A. to B. of C. with D. about 10. Don ’t worry ,madam. I( ) the matter right away .A. attendB. will attend toC.will attendD.attend to 四、用所给词或词组的适当形式填空（10points ）match, minimum, contributed, care for, remain, would rather, Look forward to , contact, trace , consider1.China ‘s tourism industry has ( ) a lot to her construction.2.The taxi fare is 2 yuan per kilometer, for a ( ) of kilometers.3.Your coat ( ) your trousers .4.Would you ( ) Continental breakfast or America breakfast5.Though the size of hotel may vary, their aim ( )the same.6.I ( ) try something hot, Sichuan dishes, I think.7.If you have any questions, please( )the reception desk. 8.We ( ) a new room in china's tourism industry.9.People ( ) him one of the best employees in our hotel. 10. Chinese painting can ( ) as far as 2,500 years ago . 五、完成对话（10points ）W: I’ve just bought a new dress. 1 M: It suits you .You look good in blue.W: 2What have you been doing while I’ve been out for shopping? M: Oh, nothing much, I’ve written a couple of letters , That’s all. W: 3M: That’s righ t. I was going to see Martin. W: 4M:I didn’t ,I simply forgot all about it . W: 5M:I don’t think so. After all, he owes me a lot of money!A ．Thank you for saying so. B. What made you change your mind? C.I thought you would see someone this afternoon.D. No, please do not say so.E. What do you think of it ?F. Is there anything emergent?G. Won’t he be worried? Mike: Hello, Doris. Doris: 6 Doris: 7Mike: This evening?姓名______________ 班级___________ 考号_____________ 座号_______- ----------------------------------密--------------------------------------封-------------------------------------线---------------------------------Doris: 8Mike: Your birthday party? Great! Happy birthday! I’d love to go,but I have to go back home to see my grandmother .She is ill.Doris: 9 ?I’m sorry to hear that.Mike: What a pity! I have no way to go to your birthday party. Have a great time.Doris: 10A: Thank you B: Hi, Mike C: Your grandmother is ill?D: Would you please come to my birthday party?E: What are you going to do this evening?六、完形填空（10points）Why do people drink? Often they are 1 , but this can’t be the only reason; there 2 be other reasons, too. In many countries ,when friends see3 , they often have a4 while they sit and talk .Many English people don’t n eed anyone else. They drink tea several times a day5 they are alone.In most countries people say 6 when they drink together .The English 7 cheers. In all countries there are many places of which the main purpose is to sell drinks. Since there are so 8 of these places, it 9 that many people drink more often 10 they really to.1.A. hungry B. sleepy C. tired D. thirsty2.A. would B. shall C. must D. ought3.A. themselves B. each other C another D. them4.A. drink B. break C. rest D. look5.A. when B. if C. even D. even if6.A. something specially B. special C. something special D. something7.A. often says B. often say C. say often D. says often8.A. many B. much C. few D. little9.A. believes B. says C. thinks D. seems10.A. for B. as C. than D. because七、阅读理解（每小题2分，共20分）Passage 1Yao Ming, the center of the Chinese National Men’s basketball team, served the Houston Rockets in the 2002 NBA. The 2.26m, 120kg center becomes the first one to come from a foreign team.Yao Ming was born in Shanghai in September, 1980. His mother was a center and captain of the Chinese National Women’s Team. His father played basketball, too.Yao Ming is widely known in China. He came to be a very important basketball player in China Basketball Association(联赛). It’s short for C BA. During the 2000-2001 season, he got 27.1 scores for the Shanghai Oriental(东方) Sharks in every match.Yao Ming joined the Houston Rockets in November, 2002. He said this was a new start in his basketball life. He would do his best to learn from the NBA and improve himself.Sport analyst(分析家) Bill Walton said, “Yao Ming has the potential(潜力), the capability() of changing the future of basketball.”( ) 1. The Houston Rockets is the name of a ___________ team.A. table tennisB. volleyballC. basketballD. golf.( ) 2. Both Yao Ming’s father and mother were ___________.A. football playersB. basketball playersC. the centers of Chinese National Team.D. the captains of the Chinese National Team. ( ) 3. Yao Ming ________ in CBA during the 2000-2001 season.A. does wellB. is goodC. was goodD. did well( ) 4. Yao Ming _________ the Houston Rockets in November, 2002 .A. did his best to joinB. was well-known inC. became a member ofD. took part in( )5. Sport analyst Bill Walton thought Yao Ming was able to __________.A. learn from the NBA.B. change the future of basketballC. improve himselfD. became the captain of the Houston Rockets.Passage 2 How to secure a jobThe hotel business offers a wide variety of career opportunities .It is important for hotel industry employees to set goals early in their careers to ensure they maximize their achievement .The employment outlook in the hotel business is very good ,so opportunities will be directly related to your vision and capacity for hard work . Employers in the hotel business look more favorably on job candidates with an educational background in the field ,combined with on the job experience. The first step in the securing a job is to seek out the hotels that will best meet your needs ,The next step is to write and use a resume and cover letter to get a job interview. During the interview it is important not only to market yourself ,but also to get more information about the hotel. Each interview should be viewed as a learning experience that will at last lead to the best job choice.Securing a job is only the beginning of a career .There is a great deal that you can do to present yourself favorably or unfavorably in the workplace. By developing good work habits, you will become a valuable resource to your hotel . Decide whether the following statements are true or false.6. The hotel business offers a wide variety of career opportunities and the employment in the hotel business is very good. ( )7. The employers in the hotel business pay more attention to the new comers working experience than their educational back ground . ( )8. During the interview ,job candidates should market themselves as much as possible to make a deep impressing on the inter viewer. ( )9. The wise way to secure a job is to look for a hotel that will best meet your needs .（）10. A good beginning is a job half done .Securing a job means you’ll succeed in your career .( )八、翻译（20points）1.顺便问一下，你们想吃担担面吗？__________________________________2.我们一定要了解哪些酒水可以与哪种食物相搭配。

2012年6月大学英语三级（A级）真题试卷(题后含答案及解析)题型有：1. Listening Comprehension 2. V ocabulary and Structure 3. Reading Comprehension 4. Translation from English to Chinese 5. WritingPart I Listening Comprehension (15 minutes)Directions：This part is to test your listening ability. It consists of 3 sections.Section ADirections: This section is to test your ability to understand short dialogues. There are 5 recorded dialogues in it. After each dialogue, there is a recorded question. The dialogues and the questions will be spoken only once. When you hear a question, you should decide on the correct answer from the 4 choices A , B, C, and D.听力原文：W: I hear you’ve got a new job. Do you like it? M: Sure, the salary is good. Q: Why does the man like the new job?1．A．The job is suitable for him.B．The job is easy to do.C．The job is interesting.D．The job is well paid.正确答案：D解析：推理判断题。

甘肃联合大学2009 —2010学年第 2学期期末考试《饭店英语》试卷A学院 级 专业 班 学号 姓名1、空房2、候房单3、房态4、行李部领班5、免费服务6、turn-down service7、delivery record8、run errands9、a la carte 10、hostessⅡ.Give the terms or phrases according to the meanings ：（10 minutes ）1. Meant for single or more occupancy. It has a sitting room connected to one or more bedrooms. ( )Ⅰ.Translate the following terms or phrases into English orChinese : （10 minutes ）2. A sigh which tells others not to disturb, usually used in the hotel. ( )3. Usually consists of two slices of bread with a layer of food such as cheese or meat between them. ( )4. A person who supervises activities or people, especially workers or students.( )5. Restaurant where you get foods for yourself rather than being served by a waiter or waitress. ( )Ⅲ.Indicate whether each of the following statements is true or false ：（10 minutes ）1. Morning call can be provided only by an operator in a hotel. ( )2. When a guest requires something beyond our power, we can explain the reason according to our hotel policy. ( )3. The waiter can take back the dishes or trays when he is not busy. ( )4. Television is an inexpensive form of advertising, so all hotel use it frequently. ( )5. Table reservation is the first step of restaurant service. ( )Ⅳ.Translate the following sentences into English :（30 minutes ）1、早上好！和平饭店预订处。

旅游饭店服务技能大赛服务英语题库（分工种考核）一、前台接待员：1. How would you greet a guest who just arrived at the hotel?2. List three essential skills required for a frontline receptionist.3. How would you handle a guest complaint about a noisy room?4. Name three things you would ask for when checking in a guest.5. How would you handle a situation where a guest requests to change their room?二、客房服务员：1. How do you ensure the cleanliness and tidiness of a guest room?2. How would you handle a situation where a guest requests extra towels or toiletries?3. Describe the process of turning down a guest room in the evening.4. How would you handle a situation where a guest reports a malfunctioning electrical appliance in the room?5. How do you ensure guest privacy while performing your housekeeping duties?三、餐厅服务员：1. How do you take a guest's order efficiently and accurately?2. How would you handle a situation where a guest complains about the food quality?3. Describe a situation where you did not have a certain menu item available and how you handled it.4. How do you accommodate special dietary needs or restrictions of guests?5. Describe how you handle fast-paced service during peak hours.四、厨师：1. Describe proper food handling and storage procedures in a commercial kitchen.2. How do you ensure efficiency and speed in the kitchen while maintaining quality?3. How do you handle a situation where a guest requests a dish modification or substitution?4. Describe a time when you had to resolve a conflict with a coworker in the kitchen.5. How do you prioritize and handle multiple orders simultaneously during a busy service?五、酒吧调酒师：1. What are the key skills required to be a successful bartender?2. How do you handle a situation where a guest requests a custom cocktail that is not on the menu?3. Describe the process of dealing with an intoxicated guest.4. How do you ensure accuracy while measuring and pouring different ingredients for a cocktail?5. How do you handle a situation where a guest complains about the taste or quality of a drink?六、财务部门：1. What are the main responsibilities of the finance department in a hotel?2. How do you ensure accuracy in financial transactions and records?3. Describe a situation where you had to deal with a guest's billing dispute.4. How do you handle daily cash handling and reconciliation procedures?5. What are the important financial reports that should be regularly prepared in a hotel?当今酒店行业中，各个岗位的员工都扮演着重要的角色，他们各自负责不同的任务，以确保顾客获得愉快的入住体验。