上海电视大学2011至2012学年第一学期期末考试(商务英语本科)

电大英语I2012年1月试题与答案第一篇：电大英语I2012年1月试题与答案试卷代号：2205 第一部分交际用语（共计10分，每小题2分）1-5题：阅读下面的小对话，判断答语是否恰当，恰当的选A(Right)，不恰当的选B 【Wrong)．并将答案写在答题纸上。

1．-Do you like your job? Two years ago.A．Right B．Wrong 3.-How do you like the film? About twice a week.A．Right B．Wrong 5.-You ordered some fish, didn't you? Jim Grundy.We need some evidence and I think this will be very good evidence, especially as your neighbour saw them leaving.1 will take some photographs and check for fingerprints.Don't touch anything, please.Then I-ll take a statement from you and your neighbour, if I may, please.Tim: Yes, that's fine.Please go ahead.I'U make a cup of tea.Do you want one? Police officer: Yes, please, sir.Two sugars, please.31.Mr Timson came downstairs because____.A.he heard some noise B.he wanted to leave his house C.he saw some strange men 32.Which of the following was NOT damaged?A.The window.B.The chair.C．The study rry often steals things____.A.in the morning B.in the evening C．in the afternoon34.The police will first _____....._____________一．A.take some photosB.talk to the neighbour C．arrest Larry35.The police officer would like to____.A.have a cup of coffeeB.have a cup of tea with two spoons of sugar C．eat something sweet 36-40小题：阅读下列短文，根据短文内容判断其后的句子是正确(Right)还是错误(Wrong)．并在答题纸上写出所选的字母符号。

上海电视大学至学年第一学期期末考试商务英语本科————————————————————————————————作者：————————————————————————————————日期：座试卷代号： 8080上海电视大学2011 至 2012 学年第一学期期末考试《现代管理专题》试题2011 年 12 月总分得分评卷人一、阐述题（ 100 分）最少2000 字，字数不够酌情扣分在目前生界经济由工业经济向知识经济快速转变的过程中，信息资源对组织的生计与发展起着至关重要的作用。

公司以及其余组织需要以先进的信息技术为手段，对信息进行采集、整理、加工、流传、存贮和利用，对信息活动过程进行战略规划，力争实现资源有效配置、共享管理、协调运作，以最少的耗费创建最大的效益。

可否充足、高效、快速地采集和利用信息资源，成为新的经济期间竞争成败的要点。

请联合你所在单位的本质，谈一谈怎样经过信息化管理来提高管理水平，最后实现竞争力的提高？写作要求： 1 、要求考生亲身撰写，代写无效！用 A4 纸单面打印！2、一定依据给定的题目和内容进行论文写作。

3、运用课程所学理论知识，并联合自己所熟习的一个公司的本质，说说对公司信息化的思虑。

文章要有自己的看法，有关借鉴内容不可以超出文章主体的20%。

4、文章条理清楚，看法鲜亮，逻辑正确，字数许多于2000 字。

5、论文应由学生独立达成，任课教师不得进行指导。

若发现剽窃或相同现象，以舞弊论处。

浅谈公司信息化建设的重要性公司信息化就是公司利用现代信息技术，经过信息资源的开发和利用，不停提高生产、经营、管理、决议的效率和水平，从而提高公司经营效益和公司竞争力的过程，其中心就是降低成本和改良管理水平。

所以，作为公司第一需要解决的问题就是公司信息化建设。

公司信息化建设是一项系统工程，它的产生和发展是个顺序渐进的过程，是与公司原有的产权构造、组织形式、运作方式、利益格局等诸多方面的根天性改革互为基础和条件的，应用信息技术改良公司管理，本质上是一个看法创新、系统创新、体制创新的过程。

Unit 6一、选择填空。

1. Jame and Paul like good coffee, so go and get some coffee forthem.2. A: Hello，I’m David Manning。

Nice to meet you. B: Nice tomeet you too. I'm Xiaoyan。

3. A：What does your father do? B: He is responsible for thecentral computer system.4。

A：Why don’t you go to an estate agent，then you're talking face to face。

B：Well，I don’t know.5。

I go swimming on / Thursdays for two hours.6。

I sometimes go to the pub on Friday with my colleagues. 7。

My cousin doesn’t enjoy watching serious （严肃的)TV programmes.8。

I've got a lot of photos of my traveling. Would you like to see them？9。

Mary has got brown eyes and golden hair。

10. I am planning a new marketing campaign at the moment. What areyou doing?11. A：Hello. I’m Paul。

What’s your name？B: Hi。

My name’sRose。

Are you from London？12. A: What is she doing right now。

上海外国语大学《商务英语》期末试题与答案1、FOB(Free On Board)：船上交货2、CIF(Cost、Insurance and Freight)：成本、保险费加运费3、L/C：信用证（Letter of Credit，L/C）4、B/L：提单（Bill of Lading,B/L）5、D/P，Documents against Payment 付款交单6、D/A全称为documents against acceptance 承兑交单Translate the following Chinese into English:1. 请随时向我方报告下列货物的最新价格。

Please keep us informed of the latest quotation for the following items.2. 我方打算按照当前的国际市场价格给你报个价。

We are prepared to give you a quotation which is based upon the prevailing international market price.3. 很遗憾，我们的价格与你方还盘之间的差距太大。

I’m sorry the difference between our price and your counteroffer is too wide. 4. 能不能互相让步 我想我们双方都坚持自己的价格是不明智的。

How about meeting each other half way? I don’t think it wise for either of us to insist on his own price.5. 我们不能做这笔交易 因为卖方提价百分之五 并降低数量百分之二十五。

We cannot do the business, because the sellers have increased their price by 5% and reduced the quantity by 25%.6.关于价格问题，我认为在购买商品时，应该考虑的不仅是价格，还有品质。

商务英语期末试题及答案Introduction:Commercial English is a vital skill in today's globalized business world. This article presents a set of final exam questions and their corresponding answers related to the field of Business English. The format of the article will be divided into several sections, providing concise and organized information to enhance readability and comprehension. Without further ado, let us delve into the Business English final exam questions and answers.Section 1: Vocabulary1. Define the following terms:(a) Market segmentation: Market segmentation refers to the process of dividing a market into distinct groups of consumers who share similar characteristics, needs, or preferences. This enables businesses to tailor their marketing strategies to target specific consumer segments effectively.(b) Key performance indicators (KPIs): KPIs are measurable values that indicate the performance and progress of an organization towards its objectives. They help evaluate and track the success of various business activities and initiatives.(c) Supply chain management: Supply chain management involves the coordination and oversight of all activities, processes, and resources involved in the production, distribution, and delivery of goods and services from the initial sourcing of raw materials to the final consumption by customers.(d) Intellectual property (IP): Intellectual property refers to intangible creations of the mind, such as inventions, designs, literary works, and trademarks, that are legally protected against unauthorized use or reproduction.Section 2: Reading ComprehensionRead the following passage and answer the questions that follow:Passage:In today's competitive business landscape, effective communication plays a crucial role in building successful relationships with clients, suppliers, and colleagues. Communication skills encompass both verbal and non-verbal aspects.Questions:1. Why is effective communication important in the business world?Effective communication is essential in the business world as it facilitates the exchange of information, ideas, and instructions among individuals and teams. It helps build relationships, resolves conflicts, and boosts efficiency and productivity within organizations.2. What are some elements of effective communication?Some elements of effective communication include clarity, conciseness, active listening, non-verbal cues, and empathy. Clear and concise messages help ensure understanding, while active listening and non-verbal cues (such as body language and facial expressions) enhance comprehension and fosterrapport. Empathy allows individuals to understand and relate to the emotions and perspectives of others, facilitating effective communication.Section 3: GrammarIdentify and correct the errors in the following sentences:1. The company's success depend on its employees' dedication and hard work.Correction: The company's success depends on its employees' dedication and hard work.2. Each of the managers were asked to submit their reports by the end of the week.Correction: Each of the managers was asked to submit his or her report by the end of the week.3. We should avoid using jargons and acronyms that might confuse the clients.Correction: We should avoid using jargon and acronyms that might confuse the clients.Section 4: Business WritingCompose an email to a potential client, introducing your company and services, and inviting them to a meeting:Dear [Client's Name],I hope this email finds you well. My name is [Your Name], and I am a representative of [Your Company]. I recently came across your company's profile and was impressed by its industry reputation and achievements.At [Your Company], we specialize in providing comprehensive business solutions tailored to meet the unique needs and challenges of our clients. With a team of experienced professionals and a proven track record of success, we have helped numerous businesses optimize their operations and maximize their growth potential.I would like to take this opportunity to invite you and your team for a meeting where we can discuss how [Your Company] can support and contribute to the success of your organization. Our team is well-equipped to provide strategic insights, innovative solutions, and personalized guidance to address your specific goals and objectives.Please let me know if you would be available for a meeting at your earliest convenience. I would be more than happy to schedule a time that suits your busy schedule. I am confident that our partnership can yield mutually beneficial results.Thank you for considering [Your Company] as your trusted business partner. I look forward to the opportunity of meeting you in person and discussing our potential collaboration.Warm regards,[Your Name][Your Title/Position][Your Company]Conclusion:In conclusion, Business English is a vital skillset for professionals in today's interconnected and fast-paced business environment. This article provided a sample set of final exam questions and their corresponding answers to help enhance understanding and knowledge in the field of Business English. By mastering vocabulary, reading comprehension, grammar, and business writing, individuals can excel in effectively communicating and conducting business in the global marketplace.。

上海师范大学标准试卷大学英语一级（全新版）2011级期末（2011级期末A卷120 minutes）专业本、专科年级班姓名学号Part I Listening Comprehension 20%Section A 5%Directions: In this section you will hear 10 statements. Each statement will be read only once. Then there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which one is closest in meaning to the sentence you have just heard. Then mark the corresponding letter on the Answer Sheet with a single line through the center.1. A. I don’t like playing games on computer.B. I’d rather play games than work on computer.C. Playing games on computer is what I like to do most.D. There is nothing that I don’t like to do.2. A. I remember that I have seen him in a certain place.B. I will remember to see him in somewhere.C. To remember seeing him somewhere before is what I should do.D. The fact is I saw somewhere before, but I can’t remember it.3. A. We can do nothing to stop the process of aging.B. There is nothing that we can’t do to stop the process of aging.C. To stop the process of aging is something we can do.D. There is something we can do to stop the process of aging.4. A. They shouldn’t have been so fussy about it.B. They should have made so much fuss（大惊小怪）about it.C. It was unnecessary for them to make a fuss about it.D. They need have made a fuss about it.5. A. He is not only creative but also talkative.B. He is creative but speaks little.C. He speaks a lot but is poor in ideas.D. He is lacking in ideas though very creative.6. A. I was supposed to hand in my research paper on Tuesday, but I forgot it.B. I forgot to finish my research paper on Tuesday.C. I forgot finishing my research paper on Tuesday.D. My research paper was expected to be handed in on Tuesday and I remember it.7. A. Peter would like to go to the university.B. Peter might as well get a job.C. It is better for Peter to get a job.D. Peter determined to get a job instead of going to the university.8. A. Smoking threatens your health.B. If you smoke too much, it will be harmful to your health.C. Smoking is very dangerous to your health.D. You will put your health in danger as long as you smoke.9. A. The snow is falling on the leaves and the house looks like a new one.B. Snow’s family plans to move into their new house.C. The Snows are going to sell their old house and buy a new one.D. Mr. Snow is going to leave his old house and move to a new one.10. A. He was sure of the decision he had made.B. He was not certain whether he had made the right decision or not.C. Whether he had made the right decision or not was quite certain.D. It was certain that he had made the right decision.Section B 5%Directions: In this section, you will hear 10 short conversations. At the end of each conversation, a question will be asked about what was said. The conversation and the question will be spoken only once. After each question there will be a pause. During the pause, you must read the four choices marked A, B, C and D, and decide which is the best answer. Then mark the corresponding letter on the Answer Sheet with a single line through the center.11. A. She had difficulty in solving the maths problem, yet she managed it.B. The maths problem was too difficult for her to understand.C. The maths problem was not difficult and she solved it with ease.D. She understood the maths problems but she could not solve it.12. A. She is easy-going.B. She is an ill-natured person.C. She looks mean, but deep down she is kind.D. She is strict with her student.13. A. He just reminded her of her birthday.B. He brought her a beautiful rose for her birthday.C. He was going to buy a beautiful rose for her birthday.D. He was going to take her out to buy a beautiful rose she liked.14. A. Hobbies. B. How to kill time.C. Their favorite hobby.D. Music class.15. A. He has got a bike. B. He is good at maths.C. He is poor in maths.D. He goes to school by bike.16. A. A teacher. B. A millionaire.C. An officer in travel agency.D. An English teacher.17. A. The man himself. B. The man’s mother.C. The cleaner.D. The woman.18. A. He missed the train.B. He missed the train because he overslept.C. Though he got up early, he missed the train.D. He didn’t miss the train because he got up early.19. A. Stores. B. The man himself.C. The woman.D. His tailor.20. A. $358.58. B. $158.00C. $200.58D. $100.58Section C: Spot Dictation 10%Directions: In this part, you will hear a passage three times. The passage is printed on your test paper with 10 blanks. Listen carefully and fill in the blanks with the missing words you have just heard.In my twenty-five years S1, I have had to master three different kinds of writing machines. I began my career on the manual typewriter. I soon S2efficiently and typed between sixty-five and seventy words per minute. S3, I found myself being S4to an electric typewriter. At first, I swore（发誓）I preferred a manual because I had trouble remembering not to S5as hard. Also, it took me several days to quit reaching for a carriage return. After a while, however, I S6returning to a manual. Recently, I was persuaded to give up my electric typewriter for a word processor. Always S7 , I complained in the beginning about S8the new keyboard and the commands. But after using the word processor S9, I don’t believe I would consider S10of the electric typewriter.Part II: Reading Comprehension 35%Section A: Fast reading 5%Directions: In this part, you are required to read the following passage as quickly as you can. Then there are some questions or uncompleted statements. For each of them, there are four choices marked A, B, C and D. You should decide on the best choices and blacken the corresponding letter on the Answer Sheet.Lillian was a young French Canadian girl who grew up on a farm in Ontario. When she was 16, her father thought “Lill” had had enough schooling, and she was forced to drop out of school. In 1922, with English as her second language and limited education and skills, the future didn’t look bright for Lill.Her father was a strict man who seldom took no for an answer and never accepted excuses. He demanded that Lill find a job. But her limitations left her with little confidence, and she didn’t know what work she could do.With small hope of gaining employment, she would still ride the bus daily into the “big cities” of Windsor or Detroit. But she couldn’t muster the courage to respond to a Help Wanted ad; she couldn’t even bring herself to knock on a door. Each day she would just ride to the city, walk aimlessly about and at dusk return home. Her father would ask, “Any luck today, Lill?”“No… no luck today, Dad,” she would respond mildly.As the days passed, Lill continued to ride and her father continued to ask about her job-hunting. The questions became more demanding, and Lill knew she would soon have to knock on a door.On one of her trips, Lill saw a sign at the Carhartt Overall Company in downtown Detroit. “HELP WANTED,” the sigh said, “SECRETARIAL. APPL Y WITHIN.”She walked up the long flight of stairs to the Carhartt Company offices. Cautiously, Lill knocked on her very first door. She was met by the office manager, Margaret Costello. In herbroken English, Lill told her she was interested in the secretarial position, falsely stating that she was 19. Margaret knew something wasn’t right, but decided to give the girl a chance.She guided Lill through the old business office of the Carhartt Company. With rows and rows of people seated at rows and rows of typewriters, Lill felt as if a hundred pairs of eyes were staring at her. With her eyes staring down, the farm girl followed Margaret to the back of the room. Margaret sat her down at a typewriter and said, “Lill, let’s see how good you really are.”She asked Lill to type a single letter, and then left. Lill looked at the clock and saw that it was 11:40 A.M. Everyone would be leaving for lunch at noon. She thought that she could slip away in the crowd then. But she knew she should at least attempt the letter.On her first try, she got through one line. It had five words, and she made four mistakes. She pulled the paper out and threw it away. The clock now read 11:45. “At noon,” she said to herself, “I’ll move out with the crowd, and they will never see me again.”On her second attempt, Lill got through a full paragraph, but still made many mistakes. Again she pulled out the paper, threw it out and started over. This time she completed the letter, but her work was still full of mistakes. She looked at the clock: 11:55---five minutes to freedom.Just then, the door at one end of the office opened and Margaret walked in. She came directly over to Lill, putting one hand on the desk and the other on the girl’s shoulder. She read the letter and paused. Then she said, “Lill, you’re doing good work!”Lill was stunned. She looked at the letter, then up at Margaret. With those simple words of encouragement, her desire to escape vanished and her confidence began to grow. She thought, “Well, if she thinks it’s good, then it must be good. I think I’ll stay!”Lill did stay at Carhartt Overall Company…for 51 years, through two world wars and a Depression, through 11 presidents and six prime ministers--- all because someone had the insight to give a shy and uncertain young girl the gift of self-confidence when she knocked on the door.21. Lill dropped out of school at age 16 because .A. she had had enough schoolingB. she had limited leaning skillsC. her father wanted her to do soD. the future didn’t look bright22. As Lill rode to the city, she was almost sure that she couldn’t .A. find a jobB. see any job adsC. like that city lifeD. be accepted by the citizens23. When Lill knocked at the door of Carhartt Overall Company, it was mainly because .A. she was good at secretarial workB. it was the first Help Wanted sign she sawC. the company was located in the downtown areaD. her father pushed her harder on job-hunting24. How old was Lill when she stopped working for Carhartt Overall Company?A. 51B. 60C. 67D. 7025. What is the main idea of this passage?A. Education is important to everybody.B. Confidence is the key to career success.C. Opportunity is critical in job-hunting.D. Encouragement is a valuable gift one can give.Section B: Reading Comprehension 30%Directions: There are some questions or unfinished statements in this part. For each of them there are four choices marked A), B), C) and D). You should decide on the best choice and blacken the corresponding letter on the Answer Sheet.Passage OneSome desert animals can survive the summer heat and dryness because they are very unusual. The camel, for example, can experience and bear an increase in the temperature of its body and its blood of 9 ℃without anything bad happening to it. In addition, it can drink a lot of water at one time; then store enough water in parts of its body to supply its needs for two weeks or more. The kangaroo rat, on the other hand, gets all the water it needs from water that it produces when it breathes. However, most animals need to maintain a fairly constant body temperature, and will die if it rises more than 5℃. Therefore, they need to find some way to stay away from the heat of the summer sun. Nor can many animals either store or produce water in their bodies, as the camel and kangaroo rat can. So they must find ways to keep their bodies from losing water because of the heat. Because very few desert animals can survive the high temperature of a typical summer’s day, most of them are active only in the night. Only after the sun has set does the desert come fully to life. The night is relatively cool, and the darkness provides protection, not only from the sun, but also from other animals and from the birds. So the coming of darkness is the signal for the large majority of animals and insects to start again their search for water and food. When morning comes, most of them seek shelter again: many go underground; nearly all find some dark and cool place where they can keep away from the sun’s heat.For many species of insects, living in the desert is easier than for animals. Like many desert plants, they have a waterproof skin which prevents water loss because of the high temperature. In addition, some species spend all or most of their life below ground. Here, for most of the year at least, there is some moisture, and it is generally cooler than on the surface. In the case of ants, only adults leave the underground nests, and they do so only to gather food or to defend the nest against attack.26. Compared with other desert animals, the camel can bear .A. a very low body temperatureB. only a little change in body temperatureC. a big increase in body temperatureD. a constant change in body temperature27. The kangaroo rat is different from other animals in that .A. it can produce water through breathingB. it can store water in parts of its bodyC. it can maintain different body temperatureD. it can drink a lot of water at a time28. Why is the desert full of activity in summer nights?A. Because it is cooler and safer for most animals.B. Because animals can find food in the dark.C. Because it is easy to find water at night.D. Because animals cannot sleep at night.29. Why is it easy for many species of insects to live in the desert?A. Because it is not difficult for them to survive there.B. Because they are not afraid of the heat.C. Because it is not difficult for them to find food there.D. Because they have a waterproof skin.30. Most insects live below the ground because .A. it is easy for them to build nests thereB. it is easy to find water thereC. it is cooler there than on the surfaceD. it is easier to defend their nestsPassage twoCars are an important part of life in the United States. Without a car most people feel that they are poor. An even if a person is poor he doesn’t feel really poor when he has a car.Henry Ford was the man who first started making cars in large numbers. He probably didn’t know how much the car was going to affect American culture. The car made the Unite States a nation on wheels. And it helped make the United States what it is today.There are three main reasons the car became so popular in the United States. First of all, the country is a huge one and Americans like to move around in it. The car provides the most comfortable and cheapest form of transportation. With a car people can go any place without spending a lot of money.The second reason cars are popular is the fact that the United States never really developed an efficient and inexpensive form of public transportation. Long-distance trains have never been as common in the United States as they are in other parts of the world. Nowadays, there is a good system of air-service provided by planes. But it is too expensive to be used frequently.The third reason is the most important one, though. The American spirit of independence is what really made cars popular. Americans don’t like to wait for a bus or a train or even a plane. They don’t like to have to follow an exact schedule. A car gives them the freedom to schedule their own time. And this is the freedom that Americans want most to have.The gas shortage has caused a big problem for Americans. But the answer will not be a bigger system of public transportation. The real solution will have to be a new kind of car, one that does not use so much gas.31. When do most Americans feel they are poor?A. When they don’t have a car.B. When they live in a huge country.C. When they don’t use planes.D. When they have a car.32. Why do cars become popular in the United States?A. The United States is huge.B. Public transportation is not so good.C. Americans like to be independent.D. Americans like to move around.33. What public transportation is good in the United States?A. Buses.B. Trains.C. Taxis.D. Planes34. What has caused a big problem for Americans?A. A new kind of car.B. Public transportation.C. The gas shortage.D. Poor people.35. Which of the following is not mentioned according to this passage?A. Cars have made the nation on wheels.B. Cars have made the United States have a gas shortage.C. Nearly 80% of the American people have cars.D. Cars have made Americans independent.Passage threeEver since I was very small, I’ve had the sense that I ought to be somewhere else. I remember watching trains flash by and wishing I was on board. I remember going to the airportwith my parents when I was 13 and reading the destinations board, seeing all the places that I could go to: Los Angeles, Chicago, London.But the train passed by and planes took off without me, so I wandered the world through books. I went to Victorian England in the pages of Middlemarch and A little Princess, and to St. Petersburg before the fall of tsar with Anna Karenina.My home was in a pleasant place outside Philadelphia. But I really lived, truly lived, somewhere else. I lived within the covers of books. In books I traveled, not only to other worlds, but into my town. I learned who I was and who I wanted to be, what I might achieve, and what I might dare to dream about my world and myself.I travel today in the way I once dreamed of traveling as a child--- on airplanes and in trains. And the irony is that I don’t care for it very much. I am the sort of person who prefers to stay at home, surrounded by family, friends, books. The only thing I do like about traveling is the time on airplanes spent reading.It turns out that when my younger self thought of taking wing, she wanted only to let her spirit soar. Books are the plane, and the train, and the road. They are the real destinations, and the journey too. They are home.36. What did the writer do as a curious child?A. She visited Victorian England and Tsarist Russia.B. She flew to Los Angeles, Chicago and London with her parents.C. She read all kinds of books.D. She spent lots of time traveling on trains.37. How does the author feel about travel today?A. She doesn’t like it very much.B. She takes great pleasure in it.C. She feels tired of it.D. She feels as excited as when she was young.38. What did the author learn from books as a child?A. About many foreign places.B. About many historical figures.C. About the outside world as well as her own self.D. About the ironies of life.39. We can infer from the passage that when traveling by air, the author spends most of her timeon the way .A. reading booksB. resting herselfC. imagining thingsD. letting her spirit soar40. In this passage the author mainly talks about .A. the wonders of travelB. her growth from an innocent child to a learned womanC. the benefits of readingD. the difference between childhood dreams and life’s realitiesPassage fourBefore World War II, the labor force in the United States was made up almost entirely of man. Those Women who did have jobs were, as a rule, single and usually worked in schools,business or small factories, particularly in the garment industry. It was only the exceptional married women who worked. Those who did work generally owned their businesses such as a dress shop or a restaurant. They also may have helped their husband in their businesses.Since World War II, the entrance of both married and single woman in the working world has continued to increase. Today, not only are there more single women available for the labor market, but there are also large numbers of married women, many of whom have children.One of the primary reasons why there’s a noticeable increase in the number of employed woman is that more women, both single and married, have become aware of the need for personal self-fulfillment. Of course, other factors have also contributed to the increase in the number of working women. Some of these include a change in the education among many women, who are entering very specialized fields such as medicine, law and computer science. Modern appliances have also reduced the amount of housework and a demand for expensive goods has increased the necessity for a “second outcome”.41. Before the Second World War the labor force was made up .A. mostly of menB. only of menC. of single womenD. of women42. Women with jobs were generally .A. marriedB. singleC. oldD. young43. Today there are in the working world.A. more single womenB. more married womenC. fewer womenD. both A and B44. What’s the most important reason for this increase of women labor force?A. They need do less housework.B. They have had high education.C. They go to work for their self-satisfaction.D. They need more money.45. Which of the following is the best title?A. Women in the Labor ForceB. Women on SocietyC. Men during World War IID. Modern Labor ForcePart III: Vocabulary and structure 20%Direction: In this part, there are four choices for each blank. Choose the best answer to complete the sentence.46. Is this museum some German friends visited the day before yesterday?A. whichB. thatC. whereD. the one47. Mr. and Mrs. Smith are so excited today, for they bought yesterday.A. many furnituresB. many piece of furnituresC. a lot of furnitureD. so much furniture48. He interrupted me by asking irrelevant questions.A. continuallyB. continuouslyC. consistentlyD. consequently49. What happened in that class probably reflects what is happening in society .A. at randomB. at firstC. at largeD. at length50. in an atmosphere of simple living was what her parents wished for.A. The girl was educatedB. The girl’s being educatedC. The girl educatedD. The girl to be educated51. The police accused him of setting fire to the building but he denied in the areaon the night of the fire.A. to beB. having beenC. to have beenD. been52. Holiday Inn will donate 1 million dollars to a charity it founded in 1986 that helps childrenwith illness.A. life-threatenedB. life-to-threatenC. life-to-be-threatenedD. life-threatening53. But for my teacher’s help, I the examination.A. would have passedB. would not have passedC. would passD. wouldn’t pass54. The editor prefers that the footnotes at the end of the manuscript.A. must be groupedB. are groupedC. be groupedD. ought to group55. If law and order , neither the citizen nor his property is safe.A. is not preservedB. are not preservedC. were not preservedD. have not been preserved56. Sam was very to the doctor for curing his father’s disease.A. gratefulB. familiarC. similarD. kind57. The young man tried to his best to the police of his innocence.A. insureB. ensureC. convinceD. deceive58. The university has decided to the dining hall so that it can hold more students diningthere.A. expendB. extendC. broadenD. expand59. People believe that it is both countries to have a peace talk about thedisagreements.A. grateful toB. in response toC. for the reference ofD. in the interest of60. It is of you to keep the kids from bad movies that are likely to affect their healthygrowth.A. senseB. sensibleC. sensitiveD. senseless61. Peter frequently with the girl during his stay in Paris.A. respondedB. wroteC. correspondedD. encountered62. The increasing amount of money people spend on entertainments a rising standardof living in their country.A. effectsB. rejectsC. affectsD. reflects63. Prof. Smith’s lecture is for 10:00 a.m. tomorrow morning. Be sure to come on time.A. appointedB. assignedC. scheduledD. happened64. The host looked at his watch, which was a for the guest to leave.A. signalB. signC. markD. signature65. School days is the time for the youth to knowledge which is an essential preparationfor the future.A. advanceB. progressC. accumulateD. process66. The engineers have already the possibility of building a bridge here.A. examineB. extendC. explodeD. explore67. The Democratic Party holds two-thirds seats in American Parliament, which means it has aposition.A. majorityB. dominantC. minorityD. original68. “It is time you stopped on campus and did some reading”. Mr. Reed told his sonone day.A. messing aroundB. reach outC. drive homeD. walk69. Mr. Brown often the main points in the end of his class.A. sizes upB. keeps upC. puts upD. sums up70. Some parents are just too protective. They want to their kids from every kind ofdanger.A. locateB. shelterC. preventD. release71. The shirt is in small, medium and large sizes.A. originalB. visibleC. availableD. delicate72. I take pride in being an independent thinker in full possession of my critical .A. functionB. facultiesC. judgmentD. abilities73. The meeting was by the National Association of Women for the purpose of furtheringthe women’s liberation movement.A. chairedB. sponsoredC. participatedD. assigned74. It’s one thing to communicate with your friends on the phone, but it is quite another toa nice letter explaining the same ideas.A. conveyB. distributeC. inquireD. compose75. The purpose of this test is to measure students’to learn instead of their presentachievements.A. capacityB. attitudeC. confidenceD. determination76. An intelligent computer is able to changes in the situations it is programmed to dealwith.A. adapt toB. adjust toC. contribute toD. admit to77. Smallpox, which used to be a severe epidemic disease, has been completely .A. broken downB. taken overC. wiped outD. compete with78. Phil looked around at the other competitors and his chances of winning.A. lookedB. convincedC. releasedD. assessed79. The former lake bed is now a plain producing good crops of wheat.A. previousB. fertileC. disgustingD. identifiable80. From the radar screen air controllers each plane by their different call sign, speedand altitude.A. identifyB. spotC. seeD. look81. With great patience, the clerk showed the elderly lady how to check the in herbank account on an ATM.A. budgetB. balanceC. allowanceD. damages82. Helen confidence. I’ve never known anyone so unsure of herself.A. is lack forB. lack ofC. lacksD. lacked of83. The job is great advancement but the starting salary is rather low.A. in the form ofB. in terms ofC. in the terms ofD. in form of84. Educational programs should the national plan for economic development.A. put intoB. enter intoC. bring intoD. fit into85. As a sailing ship has a , so we must have a definite goal in our life.A. destinationB. determinationC. creationD. evaluationPart IV: Cloze (1) 5%Directions: There are 10 blanks in the following passage. For each blank there are four choices marked A, B, C and D. You should choose the one that best fits into the passage. Then mark the corresponding letter on the Answer Sheet with a single line through the center.Faces, like fingerprints, are unique. Did you 86wonder how it is possible for us to recognize people? Even a skilled writer probably could not describe all the 87that make one face different from another. Yet a very young child--- 88an animal, such as a pigeon---can learn to recognize faces. We all 89this ability for granted.We also tell people apart by how they behave. When we talk about someone’s personality, we mean 90in which he or she acts, speaks, thinks, and feels that 91an individual different from others.Like the human face, human personality is very complex. But describing someone’s personality in words is somewhat easier than 92his face. If you were asked to describe what a “nice face”looked like, you 93have a difficult time doing so. But if you were asked to describe a “nice person”, you might begin to think about someone who was kind, 94 , friendly, warm, and so forth.There are many words to describe how a person thinks, feels, and acts. Gordon Allport, a U.S. psychologist, found nearly 18,000 English words characterizing differences in people’s behavior. And many of us use this information as a 95for describing, or typing, a personality. Hippies, bookworms, conservatives, military types---people are described with such terms.86. A. sometimes B. always C. ever D. anytime87. A. features B. distinctions C. characteristics D. qualities88. A. or even B. and then C. and also D. and too89. A. have B. take C. use D. regard90. A. the manners B. the means C. the ways D. the patterns91. A. causes B. makes C. cause D. make92. A. describe B. to describe C. describing D. description of93. A. will B. would C. shall D. should94. A. considerate B. considering C. considerable D. concerning95. A. base B. point C. foundation D. criterionPart V: Cloze (2) 10%Directions: In this part, you are required to choose the appropriate words from the following list to complete the following passage.。

试卷代号：1052广播电视大学2009—2010学年度第一学期“开放本科”期末考试商务英语(下)(1) 试题2010年1月注意事项一、将你的学号、姓名及分校(工作站)名称填写在答题纸的规定栏内。

考试结束后，把试卷和答题纸放在桌上。

试卷和答题纸均不得带出考场。

二、仔细阅读题目的说明，并按题目要求答题。

答案一定要写在答题纸指定的位置上，写在试卷上的答案无效。

三、用蓝、黑圆珠笔或钢笔答题，使用铅笔答题无效。

Part One 阅读理解Reading (25 points)Passage 1 { 10 points)Quarterly Report on Office FurnitureI must apologize for the late submission of my report, but the delay was partlyconnected with my visit to our Spanish subsidiary in San Sebastian. I had to step in at the last moment for the Sales Manager, who unfortunately suffered a car accident.Here are the results of my analysis of the international performance of Relaxo International together with some predictions for the future development of the businessfurniture market. The first point to stress is that following the acquisition of the RelaxoGroup and J. S. Moretti S. p. A. last year, Relaxo International, the renamed division, experienced a year of consolidation and profit growth this year. At the same time marketing activity was strengthened by the opening of new showrooms for Relaxo at the newInternational Design Centre in New York City and for Moretti S. P. A. in the office andfactory complex just outside Milan. We also had good production results to show in our threemajor European regions: the Iberian Peninsula, Northern Europe and the British Isles.Muebles Relax de Espana showed real profit improvement following the factory investments which have led to more cost-effective manufacture. The order book increased significantly during the year, despite the lack of any real improvement in the business climate in Spain.This was due to the introduction of new desking and storage products, aided by key changes to the sales management structure. The Relaxo companies in Europe traded exceptionally well during the year, and new products were introduced to extend the System 99 executive seating range. The market conditions in Germany and Holland were very favourable and Relaxo looks able to take further advantage of this with systems furniture to be launched in these countries in the next couple of years. The Swiss company continues to develop its own markets and last year significantly increased its activity in southern Europe. However,market conditions in the USA were not so favourable for Relaxo Incorporated, but theopening of the showroom in New York should indicate a return to growth in the USA incoming years.Relaxo Systems Furniture in the UK continued its profitable growth pattern. In marketing terms, the major events include extensions to the System M100 screen basedfurniture range which is proving such a popular product with major British companies. New storage products were also introduced in October. Alhambra,-a Spanish desking range, was launched in the UK for the front office furniture market. It was well received and projecteda sales for next year are encouraging.Overall, the past year has been a favourable one {or the Relaxo Group in all three European regions. This has been the case despite the variable conditions from country to country. The prospect for tile coming years looks favourable on the whole, and only thesituation ii1 the USA may give some cause for concern.Mark the following statements True or False according to the passage.1. The newly restructured company had a good year.2. Production facilities were improved in America and Italy.3. The success of Spanish subsidiary was connected to the change in the businessclimate.4. European trade developments helped Relaxo companies to expand the number of newproducts they were able to sell.5. The most important market development for the UK-based company was theintroduction of the Alhambra desking range.Passage 2 ( 15 points}Verbal skills in another culture can generally be mastered if one studies hard enough.But nonverbal skills are much more difficuh to learn. Nonverbal behavior includes eyecontact, facial expression, posture, gestures, and Ibe use of lime, space, and territory. The messages sent by body languages and the way we arrange time and space have always been open to interpretation. Does a raised eyebrow mean that your boss doubts your statement or just that she is seriously considering it? I)oes that closed door to an office mean that your coworker is angry or just that be is working on a project that requires concentration?Deciphering nonverbal communication is difficuh for people who are culturally similar, and it is even more troublesome when cultures differ.In western cultures, for example, people perceive silence as a negative trait. It suggests rejection, unhappiness, depression, regret, embarrassment, or ignorance. However, theJapanese admire silence and consider it a key to success. A Japanese proverb says, "Those who know do not speak; those who speak do not know." Over 60 percent of Japanese businesswomen said that they would prefer to marry silent men. Silence is equated with wisdom.Although nonverbal behavior is ambiguous within culture and even more problematic between cultures, it nevertheless conveys meaning. If you've ever had to talk with someone who does not share your language, you probably learned quickly to use gestures to convey basic messages. Since gestures can create very different reaction in different cultures, one must be careful in using and interpreting them. In some societies it is extremely bad form to point one's finger, as in giving directions. Other hand gestures can also cause trouble. The "thumb up" symbol may be sued to indicate approval in North America, but in Iran andGhana it is a vulgar gesture.As businesspeople increasingly interact with their counterparts from other cultures, they will become more aware of these differences. Some behaviors are easy to warn against, such as touching people from the Middle East with the left hand (because is consideredunclean and is used for personal hygiene). We，re also warned not to touch anyone's head (even children) in Thailand, as the head is considered sacred. Numerous lists of cultural do'sand don'ts have been compiled. However, learning all the nuances of nonverbal behavior in other cultures is impossible, and such lists are merely the tip of the cultural iceberg.Using the information in the text, answer each of these questions in the fewest possible words.Your answer should not exceed 10 words.6. Why are nonverbal skills hard to learn?7. What does the Japanese proverb suggest about the Japanese people?8. Why should one be careful in using and interpreting gestures?9. What is true about the lists of cultural do's and don'ts?10. What is the message this passage gives to people in international business?Part Two 简答题Short-Answer Questions (15 points)Answer the following questions based on what you have learned from the textbook. You should use complete sentences. (15 points)11. Define communication and explain its most critical factor.12. What are the five significant characteristics of culture?13. Explain five strategies for improving communication among diverse workplaceaudiences.Part Three 辨析题Revise (30 points)Revise each of the following sentences according to the requirement given in the bracket. Please write your revised version in the Answer Sheet. (30 points)14. Members of the team have taken into consideration every one of the factors that has the capacity to affect the purchase. (to improve vigor and directness)15. Last year Mr. Alvarro wrote letters and was giving presentations to promote investment in his business. (to improve parallelism)16. It has been established that the incontestable key to the future success of QuadCam is a deep and firm commitment to quality. (to keep it simple, direct and conversational)17. It has been determined by the staff that our process of check verification forcustomers must be simplified. (to make it clear)18. We offer a free catalog of computer and office supplies that saves money andshopping time for readers. (to make it receiver-focused)19. It is impossible to move forward without community support. (to make it positive)20. You failed to include your credit card number, so we can't mail your order. (tomake it positive)21. Because of the degree of active employee participation, we are of the opinion that our team management will be successful. (to make it concise)22. Am I the only one who can read the operating manual? (to make it courteous)23. Whether or not we make a continuation of the sales campaign is dependent upon its success in the city of Houston. (to improve vigor and directness)Part Four 小论文Writing (30 points)24. Revise the following memo to improve its clarity, conciseness, vigor and readability. (30points )TO:All Employees Using Dell GX 520 ComputersIt has recently come to my attention that a computer security problem exists within ourorganization. I understand that the problem is twofold in nature:i . You have been sharing computer passwords.if. You are using automatic log-on procedures.Henceforth, you are prohibited from sharing passwords for security reasons that shouldbe axiomatic. We also must forbid you to use automatic log-on procedures because they empower anyone to have access to our entire computer system and all company data.Enclosed please find a form that you must sign and return to the aforementioned individual, indicating your acknowledgement of and acquiescence to the procedures described here. Any computer user whose signed form is not returned will [lave his personal password invalidated.试卷代号：1052中央广播电视大学2009—2010学年度第一学期“开放本科”期末考试商务英语(下)(1) 试题答案及评分标准(供参考)2010年1月Part One 阅读理解Reading (25 points)Passage 1 ( 10 points)~ Two points for each item.1. T2. F3. F4. T5. FPassage 2 (15 points}~ Three points for each item.~ Lose one point if exceeding ten words in each item.6. Because messages sent by body language are often ambiguous.7. They value silence highly.8. Because they may mean different things in different cultures.9. They are numerous but far from exhaustive.10. They can never be too careful in nonverbal communication.Part Two 简答题Short-Answer Questions (15 points)~ Five points for each question.ll. For our purposes, communication is the transmission of information and meaningfrom one individual or group to another. The crucial element in this definition is meaning. The process of communication is successful only when the receiver understands an idea as the sender intended it. Both parties must agree not only on the information transmitted but also on the meaning of that information.12. Culture is learned. Cultures are inherently logical. Culture is the basis of sellidentity and community. Culture combines the visible and invisible, and culture is dynamic.13. Seek training. Understand the value of differences. Don't expect conformity. Createzero tolerance for bias and stereotypes. Learn about your cultural self. Make fewer assumptions. Build on similarities. (If any five strategies of these are mentioned, fivepointed can be offered. )Part Three 辨析题Revise (30 points)Revise each of the following sentences according to the requirement given in the brackets.(30 points)~ Three points for each question.14. The team members have considered every factor that may affect the purchase.15. Last year Mr. Alvarro wrote letters and gave presentations to promote investment inhis business.16. We deeply believe that quality is the most important key to the future success ofQuadCam.17. We determined to simplify check verification process for customers.18. Readers can be offered a free catalog of computer and office supplies, which can helpsave money and shopping time.19. With community support, we can move forward.20. We'll mail your order as soon as we receive your credit card number.21. Because of the active participation, our team management program will besuccessful.22. Let's review the operating manual together so that you can get your documents toprint correctly next time.23. Whether we'll continue the sales campaign depends upon its success in the city ofHouston.Part Four 小论文Writing (30 points)24. Revise the following memo to improve its clarity, conciseness, vigor and readability. (30points }~ Five points for the format of the menlo (DA TE; TO; FROM; SUBJECT);~ Four points for the beginning with a positive buffer;~ Five points for offering the reasoning;~ Five points for revealing bad news clearly;~ Three points for ending positively;~ Eight points for the fluency and accuracy of the language. (including one point for three spelling mistakes, one point for two grammar mistakes).。

国家开放大学电大本科《商务英语4》期末试题及答案〔试卷号：1391〕一、交际用语〔共计 10 分，每题 2 分〕1 一 5 题：选择正确的语句完成下面对话，井将答案序号写在答题纸上。

1.- I'm really fed up with Larry !A. I'm sorry to hear that.B. Really?C. Hey, what' s up?2. - Hello, is that Sail Moving pany?A. Yes, this is Jack speaking. Thanks for calling. What can we do for you?B. Yes, I'm Jack. Thanks for calling. What can we do for you?C. Yes, speaking. What can I do for you?3. - Are there any disadvantages to shopping online?But I think this problem will be solved soon.A. It makes life easy.B. It takes some time for the stuff you buy online to arrive.C. The stuff you buy online arrives quickly.4. — Could you be so kind as to turn down that rock "n" roll? I' m preparing fortomorrow's meeting report.A. It's none of you business.B. No, I don't think so.C. Sure. Sorry to disturb you.A. Oh, that's very nice of you.B. Oh, I'm glad to hear that.C. It's a pleasure.二、词汇与构造〔共计3 0 分，每题2 分〕6 一 2 0 题：阅读下面的句子，从 A 、 B 、 C 三个选项中选出一个能填入空白处的正确选项，井将答案序号写在答题纸上。