商务英语写作 chapter_14
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Chapter 14 promoting productI Multiple Choice14.1To make consumers aware of the product, promotion can be used when a new product is:a)elimi nated ・b)introduced to the market・c)being developed・d)obsolete ・e)at the maturity phase.An swer: (b)14.2Promotion may be used on a long-term basis in order to>rotect a product's:a)failure rate.b)Research and development・c)image and market share・d)purchase discounts.e)sales discounts・Answer: (c)14.3The methods of promotion include the following except for:a)advertising •b)personal selling.c)sales promotion.d)purchasing ・e)public relations.Answer: (d)14.4Ads that promote the firm, rather than a specific product, are classified as:a)product advertising.b)industry advertising.c)brand advertising.d)institutional advertising・e)public relations.Answer: (d)14.5Types of advertising in elude the following except for:a)newspapers ・b)magazines ・c)radio.d)television *An swer: (e)e)marketing research.14.6The following are forms of advertising except for:a)direct mail.b)telemarketing ・c)go ver nme nt publicati ons.d)computer online services・e)outdoor ads.Answer: (c)14.7Commercials that are televised separately rather than within a show are:a)personal sellingb)in fomercialsc)publicity.d)public relations.e)local advertisements.An swer: (b)14.8Advertisements that are often displayed on buses and on the roofs of taxi cabs are:a)promotions.b)public relations.c)personal selling.d)sales promotions.e)transportation ads・Answer: (e)14.9 A tech nique that requires a pers onal effort to in flue nee a con sumer's dema nd for a product is:a)Personal selling.b)product! on.c)finance ・d)accounting.e)electronic mail.Answer: (a)14.10Sales people that sell on an in dustrial and in dividual basis generally perform the following steps except for:a)identify the target market・b)con tact pote ntial customers ・c)production control.d)answer customer questions.e)follow up.Answer: (c)14.11The set of customers that initially represents all households, but is then reduced to those consumers that call back in response to an ad is the:a)product!on market*b)advertising market.c)promotion market・d)account!ng market.e)target market.Answer: (e)14.12To make (or close) a sale while the product's advantages are still in the minds of potential customers, salespeople may offer:a)product!on advice・b)incentives to purchase・c)advertising literature.d)publicity of the product.e)personal advice・Answer: (b)14.13Firms can encourage consumers to repeatedly purchase the same brand through the use of:a)coupons•b)electronic mail.c)product!on tours・d)plant visitati ons.e)market segmentation.Answer: (a)14.14To attract consumers who are in the store for other reasons, many stores create special:a)target markets・b)market segments.c)displays ・d)marketing research・e)production prototypes・Answer: (c)14.15To make the consumer aware of the product's qualities, affirm might use:a)psychographic studies・b)marketing segmentation.c)production prototypes・d)samplin g.e)financial analysis.Answer: (d)14.16To enhance the image of a product, or of the firm itself, firms attempt to develop good:a)employee morale・b)Competitive reactions.c)public relations.d)on the job training.e)in dustry standards ・Answer: (c)14.17 A brief written announcement about the firm by that firrrT the media is a(n):a)advertisement.b)sales promotion.c sales con tract.d)business con tract.e)news release・Answer: (e)14.18An oral announcement about the firm provided by that firm to the media is a(n):a)Press conference・b)advertisement.c)sales promotion.d)news release.e)free sample.Answer: ( a)14.19Firms must consider the characteristics of their target market and their promotion budget when determining the optimal:a)marketing research program・b)free sample.c)inventory control.d)Promotion mix.e)sales con test.Answer: (d)14.20When a product is promoted through the distribution channel as a result of consumer dema nd, it is called a:a)push strategyb)free sampli ng strategyc)sales promotion strategy.d)consumer rebate.e)pull strategy.answer: (e)14.21When producers promote their products to wholesalers or retailers, their promotion effort is called a:a)pull strategy.b)consumer rebate・c)Push strategy・d)Free sampling strategy.e)sales promotion strategy.Answer: (c)14.22The phase of the product life cycle where customers are persuaded to try the product is the:a)trial and error phase・b)maturity phase.c)saturation phase・d)growth phase・e)decline phase・Answer: (d)II True /false14.23Public relati ons is the relati on ship with the public, which can be used to influence con sumers ・Answer: True14.24Bra nd advertisi ng is a nonpers onal sales prese ntati on about a specific in stitutio n. Answer: False14.25The most effective type of advertising for all products is through newspapers.Answer: False14.26Direct-mail advertising is frequently used by local service firms, such as realtors, home repair firms, and lawn service firms.An swer: True14.27 A key to long-term selling success is the attention given to purchasers even after the sale is made・Answer: True14.28Some promotional coupons are not provided to consumers until repeated purchases have been made・Answer: TrueIII Cross Word Puzzle14. 29 _____ is the act of in creasing the accepts nee of a specific product or bra nd.Answer: Promotion1430 The _______________ is the combi nation of promoti on methods that a firm uses to in crease the accepta nee of its products.Answer: promotion mix1431 _______ is inten ded to dem on st rate a bra nd〃s superiority by comparison to other competitive bra nds.Answer: Comparative advertising14.32 ____ represent a potential refund by the manufacturer to the consumer. Answer: Rebates1433 _____ is a gift or prize provided to consumers who purchase a specific product.Answer: premium。
FOURTEENThe Advertising Manager at Work(In John Martin's office.)John Martin:Oh, hello, Joanna!Can you find somewhere to sit?Joanna Harvey:Thanks.Now there are two things I'd like to tell you.Could we take the regular advertising programme first?John:O.K.Joanna:Well, I'm changing the style of our advertisements.I think the old slogan 'H. & G. is your guarantee' is a bit out of date now.John:I agree it's old-fashioned, but it's been part of our publicity for so long now that it's almost a household expression .Joanna:I think we should change it.We need to project a forward-looking image.You know, modern efficiency plus elegance and old-time product reliability.John:I certainly think that applies to the new desk range, but I'm not so sure about... well, the old 'steadies' like the 'Windermere' range, for instance.That's run for years, and its still selling well.That style of desk is still far from the end of its product life cycle.Joanna:If you think that, I won't change the slogan for that range.The advertising agency are all for keeping it, too.John:And we've got a lot of older customers who trust our reputation, so let's keep the new campaign for the new lines .Joanna:Now we come to the new desk range, the 'Standfirm'.I'm very excited about this.It's a most attractive range.John:I think so too.We've got great hopes for it.Joanna:I've planned a teaser campaign.We'll run it for two months before the official launching, and that, as you know, is to be at the International Office Equipment Exhibition.Here are the suggested layouts.What do you think of this one?John:The girl is marvellous.But where are the desks?Joanna:That's the idea!Here's the perfect secretary, the ideal office: all the boss needs now is one of our magnificent 'Standfirm' desks to complete the picture.Details will be given later.John:Splendid!Now what about the direct mail shot?Joanna:We'll despatch that to two thousand potential customers.I think it should go out a few weeks before the exhibition.John:How's the exhibition stand coming along?Joanna:It's the first time we've taken a stand at this particular exhibition.I got hold of an exhibition contractor to design and build it for us.I've been down to the stand designers to see how they're getting on.From the drawings it's going to look very nice indeed.John:Are we going to see it before the exhibition?I think we should see it assembled first, before it's delivered in pieces to the exhibitionSo many things can go wrong.Joanna:Well, I've already authorised expenditure for this quarter in excess of my budget, and the contractors charge an extra fee, so I'll take a chance on it.John:Right.Joanna:Now the next thing is... er... I think it's very important that we should have a launching ceremony here at the factory.I suggest we invite all the representatives of the trade press, as well as a number of other journalists, anyone, in fact, who might give us a write-up in their paper.John:Why not ask H.G. to make a speech?Joanna:Good idea!We'll have the blue executive-type 'Standfirm' desk draped in purple cloth at one end of the Board Room.All H.G. will have to do is pull a cord, . .John:... exposing our beatiful new desk to an eager world!Joanna:Yes, that's it.And another desk like it will be on display on our stand at the exhibition, complete with leather blotter, telephone, inter-office communication system, the lot.Everything the ambitious executive dreams of sitting in front of.John:Just the job.Don't forget the real live pretty secretary standing by to answer questions on prices, and so on.Joanna:Oh, I won't forget that.I'll be interviewing some girls with exhibition experience tomorrow.(On the site of the exhibition.)Peter Wiles:Are you there?Oh, hello, how's the stand going?I thought I'd come along to see if I could give you a hand.I heard from Sally that the contractors were behind schedule.Good Lord, what a mess!John:Isn't it frightful!Joanna telephoned me from this madhouse earlier this afternoon, and I came here at once. Apparently the stand contractors have got two carpenters away ill.Peter:But it'll never be ready on time.The show opens tomorrow morning.John:It's got to be ready somehow.Peter:Where are the men who're supposed to be assembling the stand?John:Well, we've got Fred somewhere — ah, here he is.You've been working here since dawn, haven't you, Fred?Fred:What?Oh, it's always like this with these exhibitions.I've been doing them all my life.There's always a last-minute panic.Peter:Look, give me a hammer.Just let me take my coat off first.I can knock those nails in, Fred, while you do some thing that requires skill.Only don't go on strike because I'm not a union man, there's a good chap!Fred:Well, don't let the representative see you then.Peter:Where's Joanna?John:She's gone to try and get some new lampshades for the wall lights.The ones she ordered haven't arrived.Oh, here she is.Joanna:Hello.I got my foot in the door just as the shop was closing and bought these.I think they'll do.How's it all going?John:Slowly.Do you realise that in a remarkably few hours' time you and I, Joanna, will be back on this stand getting our big smiles ready for the opening crowd?Joanna:Oh, don't remind me!At this moment I never want to hear the word exhibition ever again.。