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目录总经理致辞大堂服务GRAND LOBBY SERVICES1．大堂经理 Assistant Manager2．问讯∕留言Information ∕ Message3．预订∕接待Reservation ∕ Reception 4．收银∕结账 Cashier5．外币兑换 Foreign Currency Exchange6．信用卡 Credit Card 7．退房时刻 Check-out Time8．客房门卡 Room Card9．行李服务 Luggage Service 10．大堂保险箱 Lobby Safe box11．商务中心 Business Center 12．商场 Shopping Center 13．残疾人士设施 Handicapped Facilities 14．擦鞋服务 Shoe-Shine Service15．花店 Flower Shop16．租车 Car Hire 17．着装 Dressing18．停车 Parking19．行政楼层接待处 Executive Floor Reception客房服务GUEST ROOM SERVICES1．客房中心 Housekeeping Center 2．房间清洁服务 Room Cleaning 3．房间夜床服务 Turn-down Service 4．洗衣服务 Laundry Service 5．小酒吧 Mini-Bar 6．房间加床服务 Extra Bed7．送餐服务 Room Service 8．擦鞋服务 Shoes-shine Service 9．叫醒服务 Wake-up Call 10．饮用水 Drinking Water 11．电话 Telephone 12．电吹风 Hair Dryer 13．冰块 Ice Cube 14．电熨斗/烫衣板 Iron / Iron Board 15．房间保密/电话免打搅16．失物招领 Lost And Found 17．电视节目 TV Channel18．网上漫游 Internet Service 19．空气调节 Air Conditioner 20．电源总开关 Energy Saver 21．电源讲明 Power Supply 22．无烟楼层 Non-smoking floor 23．医疗服务 Clinic Service 24．环境爱护 Environmental Protection 25．紧急情况 Emergency餐饮服务FOOD & BEVERAGE SERVICES1．宴会预订 Banquet Reservation 2．大堂吧 Lobby Bar3．西餐厅 Western Restaurant4．行政酒廊 Executive Lounge 5．中餐厅 Chinese Restaurant6．日韩餐厅Japanese & Korean Restaurant7．洗浴自助餐厅 Bath buffet Restaurant 8．会议室 Conference Room 9．送餐服务 Room Service会馆服务HEALTH& ENTERTAIMENT SERVICE1．洗浴 Bathe 2．游泳馆 Swimming Pool 3．健身房 Gymnasium Center 4．电影厅 Film Hall 5．休息厅 Lounge 6．游乐区 Game Area 7．棋牌室 Chess and Mahjong Room8． SPA理疗室安全指南SAFETY DIRECTORY1．遵守措施2．来宾注意事项Guest’s Notices3．安保 Safeguard4．火警 Fire Prevention5．火警须知 Fire alarm notice电话指南TELEPHONE DIRECTORY1．拨打客房电话 Room to Room Calls2．拨打外线电话 Outside Calls3．国内直拨电话 DDD Calls4．国际直拨电话 IDD Calls5．国内、国际直拨须知 IDD&DDD Service Guide 6．国内、国际长途电话区号 IDD&DDD DIRECTORY附表客房物品有偿价格表金龙国际饭店热忱欢迎阁下光临尊敬的来宾：欢迎您下榻张家口金龙国际饭店！您的到来，我们饭店全体职员都感到特不荣幸，此《服务指南》为您详细介绍了饭店的各项服务及设施。
酒店英语全攻略必备手册一．概述在酒店里所使用的英语会话，基本上是属于商业英语，与日常生活会话中所使用的英语略有不同，较注重礼节。
正式英语通常会让人误解为极艰深的英语，其实，只要套用一定格式的句子和单词，就可以了。
例如：二．非正式英语正式英语What’s your name? May I have your name?三．您贵姓？请问您贵姓大名？Do you want some tea? Could you like some tea?您要喝茶吗？请问您想喝茶吗？Over here, please. Could you come this way please?这边请。
请您往这边走好吗？* 不要说OK, Sure, Yeah等等，而要说Certainly, Sir.* Hey, uh-huh, Hang on 等等，也不适合在酒店中使用。
* 别说“I don’t know.”回答“不知道”是非常不礼貌的说法。
可以说“just a moment, please. I’ll check that for you.” （请稍候，我来帮您确认），然后请有能力处理的人前来协助。
* 对男性客人，尊称为Sir; 面对女性客人时尊称为Ms.在招呼客人时，最好说“Excuse me, Sir(Ms)”, 不要直接称呼Mr.或Ms. 至于称呼小孩，可以直接使用Excuse me，但是不可以直接称呼boy或girl.* 正视对方的眼睛，以显示出你的信心和诚意。
但必须注意，注视对方的眼睛，并不是无理地盯着对方看。
* 在面对语言不通的外籍人士时，一定要多加利用手势和肢体语言。
但是使用手势时要特别小心，因为对于不同国家、民族而言，手势的意义也大不相同。
二.基本待客英语（一）在正式的英语表现里，疑问基本句型可分为下列四种：1. May I ~2. Could you ~3. Would you ~4.Shall I ~?只要理解这四种基本的句型，就可以处理大部分业务上的状况。
珍珠岛高尔夫会所酒店英语培训教材Dandong Pearl-Island HotelHotel English training material目录第一章酒店基础英语 (1)第二章酒店前台英语 (7)第三章酒店礼宾英语 (17)第四章酒店商务中心英语 (23)第五章酒店总机英语 (26)第六章酒店客房英语 (28)第七章酒店餐饮英语 (34)第八章酒店收银英语 (42)第一章酒店基础英语礼貌用语 Courtesy EnglishGood morning/afternoon/evening, Sir/Madam. 早上好/下午好/晚上好。
Nice to meet you. 很高兴见到你。
Welcome to our hotel. 欢迎光临我们酒店。
Have a good time. 祝您在酒店过的愉快。
●用语 Telephone sentencesWait a moment, please. 对不起,请稍等。
Sorry, he is no in at the moment. 对不起,他暂时不在。
I beg your pardon? 对不起〔我没听清楚〕。
Could you speak a little slower, please？请您稍微讲慢一点。
●答用语 Thanks and answerThank you. 。
It’s very kind of you. ,您真客气。
You are welcome. 不用。
It is my pleasure. 非常乐意为您服务。
I am at your service. 随时为您服务。
That is all right. 没关系。
●征询语 ConsultCan I help you? / How many I help you? 我能为您做些什么？What is your suggestion? 您有什么意见或建议吗？Excuse me; may I have your name? 对不起,请问您怎么称呼？●指路 Asking and giving directionsThis way, please. 这边请。
Unit 4 Service Center教学目标教学过程建议Mind Map教学步骤●了解服务中心对客服务的主要内容；●熟悉服务中心提供各项服务的中英文表达；●引导学生进行头脑风暴并完成练习。
参考答案1. answering incoming calls2. transferring calls3. making wake-up callsBackground Information教学步骤●引导学生熟悉接打电话的常用表达；●引导学生掌握接打电话相关词汇；●引导学生完成练习题。
练习答案Task 1D no answeringA picking up the phoneC hanging up the phoneB holding the lineTask 21 phone card2 smartphone3 telephone receiver4 landline phone5 operator6 service directoryDoing in the Scene教学步骤●引导学生思考转接电话的具体步骤；●引导学生思考提供叫醒电话需要的关键信息；●引导学生思考处理投诉和问询的技巧；●引导学生听音频完成练习。
课文译文练习答案Scene 1 Transferring a call Task 1(1) Good afternoon. Marriott Hotel. This is Lisa speaking. How may I help you? (2) Excuse me, sir. It’s a very bad line. I can’t hear you clearly. Could you possibly call back?(3) Could you hold on a second, please? (4) I will put you through.(5) I’m afraid nobody’s answering the call at the moment. (6) Would you like to leave a message? Task 2Scene 2 A wake-up call Task 1☑ Asking for the guest ’s name and room number ☑ Asking for the date of the wake-up call ☐ Asking for the date of checking out ☑ Asking for the time of the wake-up call☑ Asking the guest if a second wake-up call is needed ☐ Asking the guest if a limousine is needed☑ Asking the guest if complimentary tea or coffee is needed ☑ Confirming the detailed information with the guestACHDB F(if nobody answers)Task 2Wake-up Call Service RecordG uest’s name: Bill Williams Room number: Room 815 Date: September 12 Time for the first call: 6:00 a.m. Time for the second call: 6:15 a.m. Answered ☑No answer ☐Answered ☑No answer ☐Tea ☑ 2 cups of black tea Coffee ☐Set by Sarah Conducted by SarahScene 3 Handling a guest’s complaints and inquiriesTask 1☐providing extra towels☑apologizing for the trouble☐refreshing the minibar☑providing complimentary fruit to comfort the guest☐telling the guest how to use the facilities☑informing the relevant departments to fix the problems immediately☑introducing the special event in detail☑transferring the guests call to the Recreation CenterTask 2Practical Reading教学步骤●引导学生熟悉本部分的生词与词组；●引导学生思考如何完成电话留言记录；●引导学生思考如何指导客人在客房打电话；●引导学生完成练习。
Unit 5 Housekeeping Service教学目标教学过程建议Mind Map教学步骤●介绍客房部在酒店中的重要性；●了解客房部提供各项服务的中英文表达；●引导学生头脑风暴并完成练习。
参考答案(1) room cleaning (2) lost and found (3) maintenance serviceBackground Information教学步骤●引导学生列举客房内的各种设施及客用品的中英文名称；●引导学生列举浴室内的各种设施及客用品的中英文名称；●引导学生看图完成练习题。
参考答案Task 1A 灯开关B 穿衣镜C 体重秤D 被子E 枕头F 床头柜G 床头灯H 窗帘I 扶手椅J 茶几K 落地灯L 梳妆台M 电视机N 行李架O 小冰箱P 电视柜Task 2A 淋浴喷头B 浴巾C 晾衣架D 洗发水E 水龙头F 洗脸池G 镜灯H 地漏I 马桶J 卫生纸K 浴缸L 毛巾架Doing in the Scene教学步骤●引导学生思考打扫客房时客人若不方便该如何处理；●引导学生思考如何告知客人会尽快满足其需求；●引导学生思考如何介绍洗衣服务流程及洗衣单的正确填写方法；●引导学生听音频完成练习。
听力脚本&课文译文练习答案Scene 1 Room cleaning serviceTask 11-7-5-3-4-2-8-6Task 2□ tidy up the bathroom dust the deskspray some air freshener □ put away the things on the desk empty the waste bin □ change the bed sheet□ vacuum the carpet bring some more cups and teaScene 2 Dealing with a guest’s specific requestsTask 11. an adaptor2. a baby stool3. a kid’s robe4. an iron and ironing boardTask 21. Yes, we do, Mrs. Fisherman. I’ll get one for you immediately.2. I see, Mrs. Fisherman. I’ll send a stool to your room right away.3.No problem, Mrs. Fisherman. I’ll bring it to your room at once.4.Actually we have them in each guest room. You can find them in your wardrobe.Scene 3 Laundry ServiceTask 11. I’m here to collect your laundry.2. Please fill out the laundry list and put your clothes in the laundry bag.3. It usually takes about two days to have the laundry done.4. If you’re in a hurry, we have a three-hour express service.5. But there is an extra charge of 50% for it.6. We’ll charge it to your hotel bill.Task 2教学步骤●介绍客房内常见的温馨提示卡内容；●熟悉洗衣单上的衣物词汇、洗涤方法及相关赔偿条款；●引导学生完成练习。
酒店手册含英文翻译前台服务接待：(内线电话：2100、2101)总台接待处24小时为阁下服务，为宾客办理住宿登记，提供相关信息查询。
订房：(内线电话：2108、2118、2035)营销中心为客人提供客房预订服务。
您若有订房需要，请与营销中心联系。
结帐：(内线电话：2102)总台结帐处24小时为您提供交付押金、退房、结帐及帐务查询服务。
住客可以用现金或酒店接受的信用卡支付您的房、餐、洗衣、旅游咨询：（内线电话2035、2114）为您提供旅游咨询，代办旅游业务。
外币兑换：(内线电话：2102)总台收银处提供世界通用的主要货币兑换人民币服务。
贵重物品寄存处：(内线电话：2100、2101)总台接待处免费为您提供贵重物品寄存服务。
行李处：(内线电话：2008)住客需要行李搬运，请与大堂行李处联系，大堂设有免费行李寄存处。
失物招领：(内线电话：2106)如果您发现物品遗失或招领失物，请与大堂副理联系。
商场：(内线电话：2090)为您提供各色食品、茶叶、饮品、精美工艺品、旅游纪念品、日用百货，任您选购。
商务中心：(内线电话：2114、2117)为您提供打字、复印、传真、旅游办理、订票、邮寄、出租电脑等服务，服务时间：7:30—21:00,其余时间可与前台联系.客房服务小酒吧：(内线电话：2121)房内小酒吧酒水、小食品价格详见价格表，使用时签单认可。
请阁下注意：酒水饮料一经开启，无论饮用与否，其费用即计入您的帐单。
若需添加，请通知客房中心。
洗衣服务：(内线电话：2121)如您需洗衣或熨烫衣服，请将衣服准备好，装入洗衣袋内，填好洗衣单，服务员于每日上午10时前收集,当天送回。
酒店亦可办理5小时加快服务，最后收取时间为15点。
阁下务必将衣服中物品取出，酒店不对衣袋内物品因洗涤导致的损失负责。
宽网服务：(内线电话：2121)阁下房间内配备国际互联网“Internet”插口，提供免费上网服务。
上网操作，请参照上网须知。
奇墅仙境中坤国际大酒店礼貌服务英语全员培训教案（公共部分）PART I Elementary English for Hotel Staff一、Courtesy Service English 礼仪英语◆欢迎和问候语Greetings◆Good morning (Good afternoon, Good evening),早上好（下午好、晚上好）◆sir (madam).先生（夫人）。
1.How do you do? 您好！（初次见面）How do you do? 您好！Glad to meet you. 很高兴见到您。
2.How are you? 您好吗？Fine, thanks. And you? 好的，谢谢，您呢？3.Welcome to our hotel (restaurant). 欢迎到我们酒店（餐厅）来。
4.Wish you a most pleasant stay in our hotel.愿您在我们酒店过得愉快.(客人刚入店时)5.I hope you will enjoy your stay with us. 希望您在我们酒店过得愉快。
（客人在酒店逗留期间）6.Have a good time! 祝您过得愉快！公共用语：Welcome to our hotel 欢迎光临我们酒店thank you 谢谢Y ou're welcome 不客气I am sorry 对不起Never mind 没关系excuse me 请原谅/打扰了I'm sorry for disturb you ,对不起，打扰您了this way ,please这边请Take care 请慢走please wait a moment请稍等See you later 回头见it's my duty 是我应该做的Don't worry 别着急please follow me 请跟我来Please after you 您先请here you are 给您Turn left(right),please,请左/右拐go straight ,please ,请直走Please repeat 请在说一遍can you speak slowly?请讲慢点◆电话用语Terms of Telephone7.Good morning, Front Desk. Can I help you? 早上好，前厅。
Hotel Service Guide (English Version)Welcome to our hotel! We are delighted to have you as our guest and hope that you have a comfortable and enjoyable stay with us. To ensure that your experience at our hotel is truly exceptional, we have put together a comprehensive service guide for your convenience. Please read through the following information carefully to make the most of your time here.Room AccommodationsOur hotel offers a range of room options to suit your needs. Whether you are traveling solo, with a partner, or with your family, we have rooms that cater to different group sizes. Each room is equipped with modern amenities to make your stay comfortable, including:•Complimentary Wi-Fi•Flat-screen TV•Mini refrigerator•Coffee and tea making facilities•In-room safe•Hairdryer•Iron and ironing board•ToiletriesIf you require any additional items or have specific preferences, please do not hesitate to contact our front desk staff, who will be happy to assist you.Dining OptionsIndulge in a culinary experience at our hotel’s dining facilitie s. Start your day with a delicious breakfast buffet at our restaurant, where you can choose from a variety of fresh and tasty options. For lunch and dinner, our chef prepares delectable dishes using locally sourced ingredients to create a memorable dining experience.If you prefer to dine in the comfort of your room, room service is available during specific hours. Simply peruse the menu and place your order with our friendly staff.Facilities and ServicesTo enhance your stay, our hotel provides a range of facilities and services for your convenience and enjoyment. Some of the amenities available to guests include: •Fitness center•Swimming pool•Business center•Concierge services•Laundry and dry-cleaning services•Airport shuttle service•Tour and ticket assistanceAdditionally, our front desk is open 24 hours a day to attend to any queries or requests you may have. Our staff is dedicated to making your stay with us as pleasant and comfortable as possible.Local AttractionsExplore the surrounding area and discover the attractions and activities available nearby. Our hotel is conveniently located near popular landmarks, shopping districts, and cultural attractions. Our concierge team can provide recommendations on places to visit and assist with booking tours or transportation.Contact UsWe hope that this service guide has been helpful in familiarizing you with our hotel and the services we offer. Should you require any further assistance or have any questions, please do not hesitate to contact our front desk staff or visit our website for more information.Thank you for choosing to stay with us. We wish you a pleasant and memorable experience at our hotel.。
某星级酒店英语培训手册English Training Manual目录CONTENTSForeword 1 前言Part One 3 第一部分Courtesy English 基本礼貌用语Part Two 22第二部分Front Office Service 前厅服务Part Three 35 第三部分Housekeeping Service 客房服务Part Four 52 第四部分Food and Beverage Service 餐饮服务Part Five 71 第五部分Recreation Service 康乐服务前言Foreword步入全球知识经济时代后，中国饭店业与国际接轨日趋紧密。
英语作为一种国际语言，是酒店员工与外宾交流的主要语言工具，已成为酒店员工需要掌握的一项基本技能。
为进一步提高员工的英语水平，酒店人力资源部特编写了这本英语培训手册，以方便员工随时学习。
学以致用，是我们学习的最终目标。
愿您不断在工作中找到学习的动力，在交流中获得分享知识的乐趣。
人力资源部AS the world has already stepped into the era of knowledge economy, China’s hotel industry is closely related to the international market. English, a word language, functions asa main tool or a basic ability for hotel staff to communicatewith foreign guests. This English Training Manual is compiled by the Human Resources Department for the staffs study and improvement.Put what we learn into practice. Wish you would obtain motivation of the study from your working, and benefit from the learning.Human Resources Department基本礼貌英语Courtesy English一、欢迎问候语Welcome and Greeting1、Good morning (afternoon, evening),sir (madam).早上（下午，晚上）好，先生（夫人）。
酒店开业手册英文A hotel opening manual is a comprehensive guide that outlines the procedures, policies, and best practices for the successful launch and operation of a hotel. Ittypically includes information on pre-opening activities, staff training, standard operating procedures, marketing strategies, guest services, and more. The manual serves as a valuable resource for hotel management and staff to ensure a smooth and efficient opening process.The hotel opening manual is divided into various sections, each covering different aspects of the pre-opening and operational phases. These sections may include but are not limited to:1. Introduction: An overview of the hotel's vision, mission, and objectives, as well as a brief history and background information.2. Pre-Opening Activities: Detailed guidelines on taskssuch as hiring and training staff, setting up operational systems, conducting market research, and preparing for the grand opening.3. Standard Operating Procedures: Detailed procedures for front desk operations, housekeeping, food and beverage services, maintenance, security, and other key departments.4. Human Resources: Policies and procedures related to recruitment, training, performance evaluation, employee benefits, and code of conduct.5. Sales and Marketing: Strategies for promoting the hotel, attracting guests, managing online presence, and building partnerships with travel agencies and corporate clients.6. Guest Services: Guidelines for providing exceptional customer service, handling guest inquiries and complaints, and maintaining high standards of hospitality.7. Safety and Security: Protocols for ensuring thesafety and security of guests and staff, including emergency response procedures and risk management.8. Financial Management: Procedures for budgeting, revenue management, accounting, and financial reporting.9. Quality Assurance: Standards for maintaining the quality of facilities, services, and amenities to meet or exceed guest expectations.10. Legal and Regulatory Compliance: Information on local laws, regulations, and industry standards that the hotel must adhere to.Developing a comprehensive hotel opening manual requires input from various departments, including management, operations, human resources, and marketing. It should be regularly reviewed and updated to reflect changes in the industry, market trends, and internal policies.In conclusion, a hotel opening manual in English is a vital tool for ensuring a successful launch and ongoingoperation of a hotel. It provides a roadmap for achieving operational excellence, delivering exceptional guest experiences, and maintaining a competitive edge in the hospitality industry.。
新版酒店英语手册 洪国生著第一章常用寒暄用语Chapter One The Sentences for Greeting-1-新版酒店英语手册 洪国生著第一节 问候è Greeting 见面打招呼Good morning.~早上好 Good afternoon.~(正午 12 时以后) Good evening.~(下午 6 时以后) 称呼：sir(先生） ma’am=madam 女士 ① 例句： Good afternoon, sir. Welcome to Furama hotel. 先生下午好!欢迎光临富丽华大酒店. Good morning, ma’am. May I help you? 晚上好夫人,需要为您效劳吗? Good evening, sir. Are you checking out? 先生早上好!你要结帐(退房)吗? Nice to meet you, sir( +again) Glad to meet you, sir. Good to see you, sir.è Parting 离别Have a nice trip (day). 祝您旅途愉快. We hope you enjoyed your stay. 希望您在这住得愉快. We look forward to serving you again. 我们期望能再度为您服务. 【国生解读】①众所周知，男客人用 Sir 称呼，女客人则以 ma’am[mæm, ma: m] 称呼，ma’am 是 Madam(女士；夫人—对女子的尊称)的俗称，这些年用的比较多。
年轻的女客人如果以中文称呼她为“女士” ，多少会有些奇怪的感觉，但 ma’am 的使用与年龄无关。
另外，在召唤客人时，最好用 Excuse me,sir (或 ma’am)。
切忌以 Mr.或 Miss. 相称，除非是熟客或朋友。
在招呼小客人的时候，可以只用 Excuse me。
但不可 以称呼小客人为 Boy 或 Girl。
-2-新版酒店英语手册 洪国生著第二节 节日祝福Best wishes for the year to come! 恭贺新禧！ Good luck in the year ahead! 祝吉星高照！ May you come into a good fortune! 恭喜发财！ Live long and proper! 多福多寿！ May many fortunes find their way to you! 祝财运亨通！ I want to wish you longevity and health! 愿你健康长寿！ Take good care of yourself in the year ahead. 请多保重！ Merry Christmas! 圣诞快乐！ Merry Christmas and a happy new year. 敬祝圣诞，恭贺新喜。
Wishing you health and happiness in the year to come.祝你在新的一年里健康，快乐。
May peace, happiness and good fortune be with you always.祝您年年阖第平安，岁岁满目吉祥。
We've had a rather uneventful year! 我们度过了平安无事的一年 May the holidays fill your heart with happiness. 祝您节日快乐。
I'll be home to enjoy this Christmas with you. 我将回家与你们共度佳节。
A present from me is on the way. Hope you'll like it. 寄上一份礼物，希望你们会喜欢。
I wish I were home for the holidays. 但愿我能回家共度佳节。
Warmest thoughts and best wishes form your daughter.寄上无限的思念和最美好的祝愿，你们的女儿。
Season's greetings to my dearest parents! 祝我最亲爱的父母节日愉快！ Much joy to you in the upcoming year. 愿您在新的一年充满快乐。
Thank you for all you have done for us. 感谢您为我们所做的一切。
-3-新版酒店英语手册 洪国生著第二章常用表达Chapter Two Useful Expression-4-新版酒店英语手册 洪国生著第一节 应答客人的召唤è 应答客人的叫唤．Just a moment please and I’ll get your order right way. 请稍等，马上就来． （当客人问起自己所点的尚未上桌的食物时） Than you, I’ll be back right way. 谢谢，我马上就回来． （当结帐时，收客人的钱后） Straight away, sir! 先生，马上就来． （点好餐的时候） Yes I’ll be with you in a second. 您好！马上就来． （当客人招呼您的时候）è额外奉献【10 句经典服务用语】• • • • 早上好，欢迎光临 Good morning，Welcome to our restaurant. 请问您几位？How many persons in your party, sir/madam (ma'am) 这边请，您请坐！This way please and take your seat. 请问需要来杯红茶或咖啡吗？ Would you like a cup of coffee or black tea? • 不好意思，打扰一下！ （Excuse me）Sorry to disturb you sir? • 请问您这个餐碟可以收走吗？Excuse me sir/ma‘am, can i take this away? • 请保管好您的随身物品。
Take care of your belongings. • 这是您的找零，请收好！Here is your change, sir! • 谢谢光临，请慢走！Thank you for coming and watch your step sir/ma’am. • 欢迎下次光临。
Hope to see you again. 【国生解读】该部分主要适用于餐厅或餐馆等营业场所，当然其他的营业部门也可以引用。
-5-新版酒店英语手册 洪国生第二节 向客人致歉è 道歉 Apology(注意眼睛的接触,注重礼节) I am~(自己) we are~(酒店) 例句: I’m very sorry for the delay. 很抱歉耽误了您的时间． I’m/we’re sorry for the inconvenience. 很抱歉给您带来不便／给您带来的不便，我们深表歉意． I’m very sorry for the mistake. 很抱歉我弄错了． i’m sorry to hear that.（听到一切不好的事情） 不好意思，我非常抱歉． （并非自己主观上的错误） I would like to apologize for ~(领导常用的句子） ． 【国生解读】额外知识 鞠躬，即弯腰行礼，是表示对他人敬重的一种郑重礼节。
它不仅是我国的传统礼仪之一，也 是很多国家常用的礼貌方式。
在我国，鞠躬常用于下级对上级、学生对老师、晚辈对长辈表 达由衷的敬意，也常用于服务人员对宾客致意，或表演者、演讲者、领奖者对听众、观众表 示尊敬和感谢，有时还用于向他人表达深深的感激之情或诚恳的道歉之意。
行鞠躬礼时，应取立正姿势，脱帽，双目注视受礼者，面带微笑，以腰部为轴，整个腰及肩 部向前倾斜１５度～３０度，目光也随鞠躬自然下垂，表示一种谦恭的态度。
行礼时，可以 同时问候“您好”“早上好”“欢迎光临”等，也可致谢或致歉。
鞠躬礼毕，直起身时，双 、 、 目还应有礼貌地注视对方，使人感到是诚心诚意。
鞠躬时，切不可撇开两腿，随随便便弯一下腰或只往前探一下脑袋当作行礼。
这是一种毫不 在乎的表现，是对受礼者的不尊重。
生活中常有一面鞠躬一面翻起眼睛看着对方的情况，这 种方式非常不妥，应该避免。
鞠躬时，嘴里不要吃东西或叼着香烟，这是不礼貌的。
男性在鞠躬时，双手要放在裤线稍前的地方，女性则将双手在身前轻轻搭在一起。
如日本人 的鞠躬礼是以双手搭在双腿上，鞠躬时，双手向下垂的程度越大，所表示的敬意就越深。
受礼者，除是长辈、上级、老师、宾客还礼可不鞠躬，而用欠身、点头、微笑致意以示还礼 外，其他人应以鞠躬礼相还。
-6-附录 1 中西重要传统节日节日 元旦 情人节 元宵节☆ 狂欢节（巴西） 桃花节（日本的女孩节） 国际妇女节 圣帕特里克节（爱尔兰） 枫糖节（加拿大） 愚人节 复活节 宋干节（泰国） 国际劳动节 男孩节（日本） 母亲节 开斋节/拜兰节 国际儿童节 父亲节 端午节☆ 仲夏节 古尔邦节（伊斯兰节日） 筷子节（日本） 中秋节☆ 教师节 敬老节（日本） 啤酒节（德国） 南瓜节（北美） 鬼节 万圣节 感恩节（美国） 圣诞夜 圣诞节 节礼日（圣诞节的次日，雇 主送给雇员礼物） 新年除夕 春节☆ （注：☆表示中国传统节日） 英文名称 New Year’s Day Valentine’s Day Lantern Festival Carnival Peach Flower Festival International Women’s Day St. Patrick’s Day Maple Sugar Festival Fool’s day Easter Songkran Festival International Labor’s Day Boy’s Day Mother’s Day Lesser Bairam International Children’s Day Father’s Day Dragon Boat Festival Mid-summer Day Corban Chopsticks Day Mid-autumn Festival Teacher’s Day Old People’s Day Oktoberfest Pumpkin Day Halloween Hallowmas Thanksgiving Christmas Eve Christmas Day/X’mas Day Boxing Day New Year’s Eve Spring Festival 时间 1月1日 2 月 14 日 农历正月十五日 2 月中、下旬 3月3日 3月8日 3 月 17 日 3~4 月 4月1日 （春分月园后第一个星期日） 泰历新年 4 月 13 日 5月1日 5月5日 5 月的第二个星期天 回历 10 月 1 日 6月1日 6 月的第三个星期天 农历五月五日 北欧 6 月 7 月下旬 8月4日 农历八月十五日 9 月 10 日 9 月 15 日 9~1 月 10 月 31 日 （万圣节除夕， 月 31 日夜） 10 11 月 1 日 11 月的最后一个星期四 12 月 24 日 12 月 25 日 12 月 26 日 12 月 31 日 农历正月初一-7-附录 2 英文菜名大全目录 1 中餐 Chinese Food 1－1 冷菜类 Cold Dishes 1－2 热菜类 Hot Dishes 1－2－1 猪肉 Pork 1－2－2 牛肉 Beef 1－2－3 羊肉 Lamb 1－2－4 蛋类 Poultry and Eggs 1－2－5 其 他 肉 类 (Other Meat) 1－2－6 蕈类 Mushrooms 1－2－7 海鲜类 Seafood 1－2－8 蔬菜类 Vegetables 1－2－9 豆腐类 Tofu 1－3 燕窝类 Bird’s Nest Soup 1－4 汤类 Soups 1－5 煲类 Casserole 1－6 主食、小吃 Rice, Noodles and Local Snacks 2 西餐 Western Food 头盘及沙拉 Appetizers and Salads 汤类 Soups 禽蛋类 Poultry and Eggs 牛肉类 Beef 猪肉类 Pork 羊肉类 Lamb 鱼和海鲜 Fish and Seafood 面、粉及配菜类 Noodles, Pasta and Side Dishes 面包类 Bread and Pastries 甜品及其他西点 Cakes, Cookies and Other Desserts3 中国酒 Chinese Alcoholic Drinks 黄酒类 Yellow Wine 白酒类 Liquor 啤酒 Beer 葡萄酒 Wine4 洋酒 Imported Wines 开胃酒 Aperitif 白兰地 Brandy 威士忌 Whisky-8-金酒 Gin 朗姆酒 Rum 伏特加 Vodka 龙舌兰 Tequila 利口酒 Liqueurs 清酒 Sake 啤酒 Beer 鸡尾酒 Cocktails and Mixed Drinks 餐酒 Table Wine5 饮料 Non-Alcoholic Beverages 矿泉水 Spring Water 咖啡 Coffee 茶 Tea 茶饮料 Tea Drinks 果蔬汁 Juice 碳酸饮料 Sodas 混合饮料 Mixed Drinks 其他饮料 Other Drinks 冰品 Ice1－1 冷菜（Cold Dishes）1. 白菜心拌蜇头 Marinated Jellyfish and Chinese Cabbage in Vinaigrette 2. 白灵菇扣鸭掌 Mushrooms with Duck Feet 3. 拌豆腐丝 Shredded Tofu with Sauce 4. 白切鸡 Boiled Chicken with Sauce 5. 拌双耳 Tossed Black and White Fungus 6. 冰梅凉瓜 Bitter Melon in Plum Sauce 7. 冰镇芥兰 Chinese Broccoli with Wasabi 8. 朝鲜辣白菜 Korean Cabbage in Chili Sauce 9. 朝鲜泡菜 Kimchi 10. 陈皮兔肉 Rabbit Meat with Tangerine Flavor 11. 川北凉粉 Clear Noodles in Chili Sauce 12. 刺身凉瓜 Bitter Melon with Wasabi 13. 豆豉多春鱼 Shisamo in Black Bean Sauce 14. 夫妻肺片 Pork Lungs in Chili Sauce 15. 干拌牛舌 Ox Tongue in Chili Sauce 16. 干拌顺风 Pig Ear in Chili Sauce 17. 怪味牛腱 Spiced Beef Shank 18. 红心鸭卷 Sliced Duck Rolls with Egg Yolk-9-19. 姜汁皮蛋Preserved Eggs in Ginger Sauce20. 酱香猪蹄Pig Feet Seasoned with Soy Sauce21. 酱肘花Sliced Pork in Soy Sauce22. 金豆芥兰Chinese Broccoli with Soy Beans23. 韭黄螺片Sliced Sea Whelks with Hotbed Chives24. 老北京豆酱Traditional Beijing Bean Paste25. 老醋泡花生Peanuts Pickled in Aged Vinegar26. 凉拌金针菇Golden Mushrooms and Mixed V egetables27. 凉拌西芹云耳Celery with White Fungus28. 卤水大肠Marinated Pork Intestines29. 卤水豆腐Marinated Tofu30. 卤水鹅头Marinated Goose Heads31. 卤水鹅翼Marinated Goose Wings32. 卤水鹅掌Marinated Goose Feet33. 卤水鹅胗Marinated Goose Gizzard34. 卤水鸡蛋Marinated Eggs35. 卤水金钱肚Marinated Pork Tripe36. 卤水牛腱Marinated Beef Shank37. 卤水牛舌Marinated Ox Tongue38. 卤水拼盘Marinated Meat Combination39. 卤水鸭肉Marinated Duck Meat40. 萝卜干毛豆Dried Radish with Green Soybean41. 麻辣肚丝Shredded Pig Tripe in Chili Sauce42. 美味牛筋Beef Tendon43. 蜜汁叉烧Honey-Stewed BBQ Pork44. 明炉烧鸭Roast Duck45. 泡菜什锦Assorted Pickles46. 泡椒凤爪Chicken Feet with Pickled Peppers47. 皮蛋豆腐Tofu with Preserved Eggs48. 乳猪拼盘Roast Suckling Pig49. 珊瑚笋尖Sweet and Sour Bamboo Shoots50. 爽口西芹Crispy Celery51. 四宝烤麸Marinated Bran Dough with Peanuts and Black Fungus52. 松仁香菇Black Mushrooms with Pine Nuts53. 蒜茸海带丝Sliced Kelp in Garlic Sauce54. 跳水木耳Black Fungus with Pickled Capsicum55. 拌海螺Whelks and Cucumber56. 五彩酱鹅肝Goose Liver with White Gourd57. 五香牛肉Spicy Roast Beef58. 五香熏干Spicy Smoked Dried Tofu59. 五香熏鱼Spicy Smoked Fish60. 五香云豆Spicy Kidney Beans61. 腌三文鱼Marinated Salmon62. 盐焗鸡Baked Chicken in Salt63. 盐水虾肉Poached Salted Shrimps Without Shell64. 糟香鹅掌Braised Goose Feet in Rice Wine Sauce65. 酿黄瓜条Pickled Cucumber Strips66. 米醋海蜇Jellyfish in Vinegar67. 卤猪舌Marinated Pig Tongue68. 三色中卷Squid Rolls Stuffed with Bean, Ham and Egg Yolk69. 蛋衣河鳗Egg Rolls Stuffed with Eel70. 盐水鹅肉Goose Slices in Salted Spicy Sauce71. 冰心苦瓜Bitter Melon Salad72. 五味九孔Fresh Abalone in Spicy Sauce73. 明虾荔枝沙拉Shrimps and Litchi Salad74. 五味牛腱Spicy Beef Shank75. 拌八爪鱼Spicy Cuttlefish76. 鸡脚冻Chicken Feet Galantine77. 香葱酥鱼Crispy Crucian Carp in Scallion Oil78. 蒜汁鹅胗Goose Gizzard in Garlic Sauce79. 黄花素鸡V egetarian Chicken with Day Lily80. 姜汁鲜鱿Fresh Squid in Ginger Sauce81. 桂花糯米藕Steamed Lotus Root Stuffed with Sweet Sticky Rice82. 卤鸭冷切Spicy Marinated Duck83. 松田青豆Songtian Green Beans84. 色拉九孔Abalone Salad85. 凉拌花螺Cold Sea Whelks with Dressing86. 素鸭V egetarian Duck87. 酱鸭Duck Seasoned with Soy Sauce88. 麻辣牛筋Spicy Beef Tendon89. 醉鸡Liquor-Soaked Chicken90. 可乐芸豆French Beans in Coca-Cola91. 桂花山药Chinese Yam with Osmanthus Sauce92. 豆豉鲫鱼Crucian Carp with Black Bean Sauce93. 水晶鱼冻Fish Aspic94. 酱板鸭Spicy Salted Duck95. 烧椒皮蛋Preserved Eggs with Chili96. 酸辣瓜条Cucumber with Hot and Sour Sauce97. 五香大排Spicy Pork Ribs98. 三丝木耳Black Fungus with Cucumber and V ermicelle99. 酸辣蕨根粉Hot and Sour Fern Root Noodles100. 小黄瓜蘸酱Small Cucumber with Soybean Paste101. 拌苦菜Mixed Bitter Vegetables102. 蕨根粉拌蛰头Fern Root Noodles with Jellyfish103. 老醋黑木耳Black Fungus in Vinegar104. 清香苦菊Chrysanthemum with Sauce105. 琥珀核桃Honeyed Walnuts106. 杭州凤鹅Pickled Goose, Hangzhou Style107. 香吃茶树菇Spicy Tea Tree Mushrooms108. 琥珀花生Honeyed Peanuts109. 葱油鹅肝Goose Liver with Scallion and Chili Oil 110. 拌爽口海苔Sea Moss with Sauce111. 巧拌海茸Mixed Seaweed112. 蛋黄凉瓜Bitter Melon with Egg Yolk113. 龙眼风味肠Sausage Stuffed with Salty Egg 114. 水晶萝卜Sliced Turnip with Sauce115. 腊八蒜茼蒿Crown Daisy with Sweet Garlic 116. 香辣手撕茄子Eggplant with Chili Oil117. 酥鲫鱼Crispy Crucian Carp118. 水晶鸭舌Duck Tongue Aspic119. 卤水鸭舌Marinated Duck Tongue120. 香椿鸭胗Duck Gizzard with Chinese Toon121. 卤水鸭膀Marinated Duck Wings122. 香糟鸭卷Duck Rolls Marinated in Rice Wine 123. 盐水鸭肝Duck Liver in Salted Spicy Sauce 124. 水晶鹅肝Goose Liver Aspic125. 豉油乳鸽皇Braised Pigeon with Black Bean Sauce 126. 酥海带Crispy Seaweed127. 脆虾白菜心Chinese Cabbage with Fried Shrimps 128. 香椿豆腐Tofu with Chinese Toon129. 拌香椿苗Chinese Toon with Sauce130. 糖醋白菜墩Sweet and Sour Chinese Cabbage 131. 姜汁蛰皮Jellyfish in Ginger Sauce132. 韭菜鲜桃仁Fresh Walnuts with Leek133. 花生太湖银鱼Taihu Silver Fish with Peanuts 134. 生腌百合南瓜Marinated Lily Bulbs and Pumpkin 135. 酱鸭翅Duck Wings Seasoned with Soy Sauce 136. 萝卜苗Turnip Sprouts137. 八宝菠菜Spinach with Eight Delicacies138. 竹笋青豆Bamboo Shoots and Green Beans139. 凉拌苦瓜Bitter Melon in Sauce140. 芥末木耳Black Fungus with Mustard Sauce 141. 炸花生米Fried Peanuts142. 小鱼花生Fried Silver Fish with Peanuts143. 德州扒鸡Braised Chicken, Dezhou Style144. 清蒸火腿鸡片Steamed Sliced Chicken with Ham 145. 熏马哈鱼Smoked Salmon146. 家常皮冻Pork Skin Aspic147. 大拉皮Tossed Mung Clear Noodles in Sauce 148. 蒜泥白肉Pork with Garlic Sauce149. 鱼露白肉Boiled Pork in Anchovy Sauce150. 酱猪肘Pork Hock Seasoned with Soy Sauce151. 酱牛肉Beef Seasoned with Soy Sauce152. 红油牛筋Beef Tendon in Chili Sauce153. 卤牛腩Marinated Beef Brisket in Spiced Sauce154. 泡椒鸭丝Shredded Duck with Pickled Peppers155. 拌茄泥Mashed Eggplant with Garlic156. 糖拌西红柿Tomato Slices with Sugar157. 糖蒜Sweet Garlic158. 腌雪里蕻Pickled Potherb Mustard159. 凉拌黄瓜Cucumber in Sauce1-2-1猪肉(Pork)1. 白菜豆腐焖酥肉Braised Pork Cubes with Tofu and Chinese Cabbage2. 鲍鱼红烧肉Braised Pork with Abalone3. 鲍汁扣东坡肉Braised Dongpo Pork with Abalone Sauce4. 百叶结烧肉Stewed Pork Cubes and Tofu Skin in Brown Sauce5. 碧绿叉烧肥肠Steamed Rice Rolls with BBQ Pork Intestines and Vegetables6. 潮式椒酱肉Fried Pork with Chili Soy Sauce，Chaozhou Style7. 潮式凉瓜排骨Spare Ribs with Bitter Melon，Chaozhou Style8. 豉油皇咸肉Steamed Preserved Pork in Black Sauce9. 川味小炒Shredded Pork with V egetables, Sichuan Style10. 地瓜烧肉Stewed Diced Pork and Sweet Potatoes11. 东坡方肉Braised Dongpo Pork12. 冬菜扣肉Braised Pork with Preserved V egetables13. 方竹笋炖肉Braised Pork with Bamboo Shoots14. 干煸小猪腰Fried Pig Kidney with Onion15. 干豆角回锅肉Sautéed Spicy Pork with Dried Beans16. 干锅排骨鸡Griddle Cooked Spare Ribs and Chicken17. 咕噜肉Gulaorou (Sweet and Sour Pork with Fat)18. 怪味猪手Braised Spicy Pig Feet19. 黑椒焗猪手Baked Pig Feet with Black Pepper20. 红烧狮子头Stewed Pork Ball in Brown Sauce21. 脆皮乳猪Crispy BBQ Suckling Pig22. 回锅肉片Sautéed Sliced Pork with Pepper and Chili23. 木耳肉片Sautéed Sliced Pork with Black Fungus24. 煎猪柳Pan-Fried Pork Filet25. 酱烧排骨Braised Spare Ribs in Brown Sauce26. 酱猪手Braised Pig Feet in Brown Sauce27. 椒盐肉排Spare Ribs with Spicy Salt28. 椒盐炸排条Deep-Fried Spare Ribs with Spicy Salt29. 金瓜东坡肉Braised Dongpo Pork with Melon30. 京酱肉丝Sautéed Shredded Pork in Sweet Bean Sauce31. 焗肉排Baked Spare Ribs32. 咖喱肉松煸大豆芽Sautéed Minced Pork with Bean Sprouts in Curry Sauce33. 腊八豆炒腊肉Sautéed Preserved Pork with Fermented Soy Beans34. 腊肉炒香干Sautéed Preserved Pork with Dried Tofu Slices35. 榄菜肉菘炒四季豆Sautéed French Beans with Minced Pork and Olive Pickles36. 萝卜干腊肉Sautéed Preserved Pork with Dried Radish37. 毛家红烧肉Braised Pork，Mao’s Family Style38. 米粉扣肉Steamed Sliced Pork Belly with Rice Flour39. 蜜汁火方Braised Ham in Honey Sauce40. 蜜汁烧小肉排Stewed Spare Ribs in Honey Sauce41. 木须肉Sautéed Sliced Pork, Eggs and Black Fungus42. 南瓜香芋蒸排骨Steamed Spare Ribs with Pumpkin and Taro43. 砂锅海带炖排骨Stewed Spare Ribs with Kelp en Casserole44. 砂锅排骨土豆Stewed Spare Ribs with Potatoes en Casserole45. 什菌炒红烧肉Sautéed Diced Pork with Assorted Mushrooms46. 什菌炒双脆Sautéed Chicken Gizzard and Tripe with Assorted Mushrooms47. 手抓琵琶骨Braised Spare Ribs48. 蒜香椒盐肉排Deep-Fried Spare Ribs with Minced Garlic and Spicy Salt49. 笋干焖腩肉Braised Tenderloin (Pork) with Dried Bamboo Shoots50. 台式蛋黄肉Steamed Pork with Salted Egg Yolk, Taiwan Style51. 碳烧菠萝骨BBQ Spare Ribs with Pineapple52. 碳烧排骨BBQ Spare Ribs53. 糖醋排骨Sweet and Sour Spare Ribs54. 铁板咖喱酱烧骨Sizzling Spare Ribs with Curry Sauce55. 铁板什锦肉扒Sizzling Mixed Meat56. 无锡排骨Fried Spare Ribs, Wuxi Style57. 鲜果香槟骨Spare Ribs with Champagne and Fresh Fruit58. 咸鱼蒸肉饼Steamed Pork and Salted Fish Cutlet59. 香蜜橙花骨Sautéed Spare Ribs in Orange Sauce60. 湘味回锅肉Sautéed Pork with Pepper, Hunan Style61. 蟹汤红焖狮子头Steamed Pork Ball with Crab Soup62. 雪菜炒肉丝Sautéed Shredded Pork with Potherb Mustard63. 油面筋酿肉Dried Wheat Gluten with Pork Stuffing64. 鱼香肉丝Yu-Shiang Shredded Pork (Sautéed with Spicy Garlic Sauce)65. 孜然寸骨Sautéed Spare Ribs with Cumin66. 走油蹄膀Braised Pig's Knuckle in Brown Sauce67. 火爆腰花Sautéed Pig's Kidney68. 腊肉炒香芹Sautéed Preserved Pork with Celery69. 梅樱小炒皇Sautéed Squid with Shredded Pork and Leek70. 糖醋里脊Fried Sweet and Sour Tenderloin (Lean Meat)71. 鱼香里脊丝Yu-Shiang Shredded Pork (Sautéed in Spicy Garlic Sauce)72. 珍菌滑炒肉Sautéed Pork with Mushrooms73. 什烩肉Roast Pork with Mixed V egetables74. 芥兰肉Sautéed Pork with Chinese Broccoli75. 子姜肉Sautéed Shredded Pork with Ginger Shoots76. 辣子肉Sautéed Pork in Hot Pepper Sauce77. 咖喱肉Curry Pork78. 罗汉肚Pork Tripe Stuffed with Meat79. 水晶肘Stewed Pork Hock80. 九转大肠Braised Intestines in Brown Sauce81. 锅烧肘子配饼Deep-Fried Pork Hock with Pancake82. 两吃干炸丸子Deep-Fried Meat Balls with Choice of Sauces83. 腐乳猪蹄Stewed Pig Feet with Preserved Tofu84. 豆豉猪蹄Stewed Pig Feet with Black Bean Sauce85. 木耳过油肉Fried Boiled Pork with Black Fungus86. 海参过油肉Fried Boiled Pork with Sea Cucumber87. 蒜茸腰片Sautéed Pork Kidney with Mashed Garlic88. 红扒肘子Braised Pork Hock in Brown Sauce89. 芫爆里脊丝Sautéed Shredded Pork Filet with Coriander90. 酱爆里脊丝配饼Fried Shredded Pork Filet in Soy Bean Paste with Pancake91. 溜丸子Sautéed Fried Meat Balls with Brown Sauce92. 烩蒜香肚丝Braised Pork Tripe Shreds with Mashed Garlic in Sauce93. 四喜丸子Four-Joy Meatballs (Meat Balls Braised with Brown Sauce)94. 清炸里脊Deep-Fried Pork Filet95. 软炸里脊Soft-Fried Pork Filet96. 尖椒里脊丝Fried Shredded Pork Filet with Hot Pepper97. 滑溜里脊片Quick-Fried Pork Filet Slices with Sauce98. 银芽肉丝Sautéed Shredded Pork with Bean Sprouts99. 蒜香烩肥肠Braised Pork Intestines with Mashed Garlic100. 尖椒炒肥肠Fried Pork Intestines with Hot Pepper101. 溜肚块Quick-Fried Pork Tripe Slices102. 香辣肚块Stir-Fried Pork Tripe Slices with Chili103. 芫爆肚丝Sautéed Pork Tripe Slices with Coriander104. 软溜肥肠Quick-Fried Pork Intestines in Brown Sauce105. 芽菜回锅肉Sautéed Sliced Pork with Scallion and Bean Sprouts106. 泡萝卜炒肉丝Sautéed Pork Slices with Pickled Turnip107. 米粉排骨Steamed Spare Ribs with Rice Flour108. 芽菜扣肉Braised Pork Slices with Bean Sprouts109. 东坡肘子Braised Dongpo Pork Hock with Brown Sauce110. 川式红烧肉Braised Pork，Sichuan Style111. 米粉肉Steamed Pork with Rice Flour112. 夹沙肉Steamed Pork Slices with Red Bean Paste113. 青豌豆肉丁Sautéed Diced Pork with Green Peas114. 蚂蚁上树Sautéed Vermicelli with Spicy Minced Pork115. 芹菜肉丝Sautéed Shredded Pork with Celery116. 青椒肉丝Sautéed Shredded Pork with Green Pepper117. 扁豆肉丝Sautéed Shredded Pork and French Beans118. 冬笋炒肉丝Sautéed Shredded Pork with Bamboo Shoots119. 炸肉茄合Deep-Fried Eggplant with Pork Stuffing120. 脆皮三丝卷Crispy Rolls of Shreded Pork, Sea Cucumber and Bamboo Shoots 121. 烤乳猪Roasted Suckling Pig122. 红烧蹄筋Braised Pig Tendon in Brown Sauce123. 清蒸猪脑Steamed Pig Brains124. 蛋煎猪脑Scrambled Eggs with Pig Brains125. 菜远炒排骨Sautéed Spare Ribs with Greens126. 椒盐排骨Crispy Spare Ribs with Spicy Salt127. 芋头蒸排骨Steamed Spare Ribs with Taro128. 蝴蝶骨Braised Spare Ribs129. 无骨排BBQ Spare Ribs Off the Bone130. 辣白菜炒五花肉Sautéed Streaky Pork with Cabbage in Chili Sauce131. 酒醉排骨Spare Ribs in Wine Sauce132. 无骨排BBQ Boneless Spare Ribs133. 香辣猪扒Grilled Pork with Spicy Sauce134. 云腿芥菜胆Sautéed Chinese Broccoli with Ham135. 板栗红烧肉Braised Pork with Chestnuts136. 小炒脆骨Sautéed Gristles137. 酸豆角肉沫Sautéed Sour Beans with Minced Pork138. 五花肉炖萝卜皮Braised Streaky Pork with Turnip Peel139. 腊肉红菜苔Sautéed Preserved Pork with Red V egetables140. 竹筒腊肉Steamed Preserved Pork in Bamboo Tube141. 盐煎肉Fried Pork Slices with Salted Pepper142. 猪肉炖粉条Braised Pork with V ermicelli143. 芸豆焖猪尾Braised Pigtails with French Beans144. 干豇豆炖猪蹄Braised Pig Feet with Dried Cowpeas145. 豉汁蒸排骨Steamed Spare Ribs in Black Bean Sauce146. 蛋黄狮子头Stewed Meat Ball with Egg Yolk1-2-2牛肉（Beef)1. XO酱炒牛柳条Sautéed Beef Filet in XO Sauce2. 爆炒牛肋骨Sautéed Beef Ribs3. 彩椒牛柳Sautéed Beef Filet with Bell Peppers4. 白灼肥牛Scalded Beef5. 菜胆蚝油牛肉Sautéed Sliced Beef and V egetables in Oyster Sauce6. 菜心扒牛肉Grilled Beef with Shanghai Greens7. 川北牛尾Braised Oxtail in Chili Sauce, Sichuan Style8. 川汁牛柳Sautéed Beef Filet in Chili Sauce, Sichuan Style9. 葱爆肥牛Sautéed Beef with Scallion10. 番茄炖牛腩Braised Beef Brisket with Tomato11. 干煸牛肉丝Sautéed Shredded Beef in Chili Sauce12. 干锅黄牛肉Griddle Cooked Beef and Wild Mushrooms13. 罐焖牛肉Stewed Beef en Casserole14. 锅仔辣汁煮牛筋丸Stewed Beef Balls with Chili Sauce15. 锅仔萝卜牛腩Stewed Beef Brisket with Radish16. 杭椒牛柳Sautéed Beef Filet with Hot Green Pepper17. 蚝皇滑牛肉Sautéed Sliced Beef in Oyster Sauce18. 黑椒牛肋骨Pan-Fried Beef Ribs with Black Pepper19. 黑椒牛柳Sautéed Beef Filet with Black Pepper20. 黑椒牛柳粒Sautéed Diced Beef Filet with Black Pepper21. 黑椒牛柳条Sautéed Beef Filet with Black Pepper22. 黑椒牛排Pan-Fried Beef Steak with Black Pepper23. 红酒烩牛尾Braised Oxtail in Red Wine24. 胡萝卜炖牛肉Braised Beef with Carrots25. 姜葱爆牛肉Sautéed Sliced Beef with Onion and Ginger26. 芥兰扒牛柳Sautéed Beef Filet with Chinese Broccoli27. 金蒜煎牛籽粒Pan-Fried Beef with Crispy Garlic28. 牛腩煲Braised Beef Brisket en Casserole29. 清汤牛丸腩Consomméof Beef Balls30. 山药牛肉片Sautéed Sliced Beef with Yam31. 石烹肥牛Beef with Chili Grilled on Stone Plate32. 时菜炒牛肉Sautéed Beef with Seasonal V egetable33. 水煮牛肉Poached Sliced Beef in Hot Chili Oil34. 酥皮牛柳Crispy Beef Filet35. 铁板串烧牛肉Sizzling Beef Kebabs36. 铁板木瓜牛仔骨Sizzling Calf Ribs with Papaya37. 铁板牛肉Sizzling Beef Steak38. 土豆炒牛柳条Sautéed Beef Filet with Potatoes39. 豌豆辣牛肉Sautéed Beef and Green Peas in Spicy Sauce40. 鲜菇炒牛肉Sautéed Beef with Fresh Mushrooms41. 鲜椒牛柳Sautéed Beef Filet with Bell Peppers42. 豉汁牛仔骨Steamed Beef Ribs in Black Bean Sauce43. 香芋黑椒炒牛柳条Sautéed Beef with Black Pepper and Taro44. 香芋烩牛肉Braised Beef with Taro45. 小炒腊牛肉Sautéed Preserved Beef with Leek and Pepper46. 小笋烧牛肉Braised Beef with Bamboo Shoots47. 洋葱牛柳丝Sautéed Shredded Beef with Onion48. 腰果牛肉粒Sautéed Diced Beef with Cashew Nuts49. 中式牛柳Beef Filet with Tomato Sauce, Chinese Style50. 中式牛排Beef Steak with Tomato Sauce, Chinese Style51. 孜然烤牛肉Grilled Beef with Cumin52. 孜然辣汁焖牛腩Braised Beef Brisket with Cumin53. 家乡小炒肉Sautéed Beef Filet, Country Style54. 青豆牛肉粒Sautéed Diced Beef with Green Beans55. 豉油牛肉Steamed Beef in Black Bean Sauce56. 什菜牛肉Sautéed Beef with Mixed V egetables57. 鱼香牛肉Yu-Shiang Beef (Sautéed with Spicy Garlic Sauce)58. 芥兰牛肉Sautéed Beef with Chinese Broccoli59. 雪豆牛肉Sautéed Beef with Snow Peas60. 青椒牛肉Sautéed Beef with Pepper and Onions61. 陈皮牛肉Beef with Dried Orange Peel62. 干烧牛肉Dry-Braised Shredded Beef, Sichuan Style63. 湖南牛肉Beef, Hunan Style64. 子姜牛肉Sautéed Shreded Beef with Ginger Shoots65. 芝麻牛肉Sautéed Beef with Sesame66. 辣子牛肉Sautéed Beef in Hot Pepper Sauce67. 什锦扒牛肉Beef Tenderloin with Mixed Vegetables68. 红烧牛蹄筋Braised Beef Tendon in Brown Sauce69. 三彩牛肉丝Stir-Fried Shreded Beef with V egetables70. 西兰花牛柳Stir-Fried Beef Filet with Broccoli71. 铁锅牛柳Braised Beef Filet in Iron Pot72. 白灵菇牛柳Stir-Fried Beef Filet with Mushrooms73. 芦笋牛柳Stir-Fried Beef Filet with Green Asparagus74. 豆豉牛柳Braised Beef Filet in Black Bean Sauce75. 红油牛头Ox Head with Hot Chili Oil76. 麻辣牛肚Spicy Ox Tripe77. 京葱山珍爆牛柳Braised Beef Filet with Scallion78. 阿香婆石头烤肉Beef BBQ with Spicy Sauce79. 菜远炒牛肉Sautéed Beef with Greens80. 凉瓜炒牛肉Sautéed Beef with Bitter Melon81. 干煸牛柳丝Sautéed Shredded Beef82. 柠檬牛肉Sautéed Beef with Lemon83. 榨菜牛肉Sautéed Beef with Pickled V egetable84. 蒙古牛肉Sautéed Mongolian Beef85. 椒盐牛仔骨Sautéed Calf Ribs with Spicy Salt86. 辣白菜炒牛肉Sautéed Beef with Cabbage in Chili Sauce87. 荔枝炒牛肉Sautéed Beef with Litchi88. 野山椒牛肉丝Sautéed Shredded Beef with Wild Pepper89. 尖椒香芹牛肉丝Sautéed Shredded Beef with Hot Pepper and Celery90. 堂煎贵族牛肉（制作方法：黑椒汁、香草汁）Pan-Fried Superior Steak ( with black pepper sauce91. 香煎纽西兰牛仔骨Pan-Fried New Zealand Calf Chop92. 沾水牛肉Boiled Beef93. 牛肉炖土豆Braised Beef with Potatoes94. 清蛋牛肉Fried Beef with Scrambled Eggs95. 米粉牛肉Steamed Beef with Rice Flour96. 咖喱蒸牛肚Steamed Ox Tripe with Curry97. 芫爆散丹Sautéed Ox Tripe with Coriander1－2－3羊肉（Lamb)1. 葱爆羊肉Sautéed Lamb Slices with Scallion2. 大蒜羊仔片Sautéed Lamb Filet with Garlic3. 红焖羊排Braised Lamb Chops with Carrots4. 葱煸羊腩Sautéed Diced Lamb with Scallion5. 烤羊里脊Roast Lamb Tenderloin6. 烤羊腿Roast Lamb Leg7. 卤酥羊腿Pot-Stewed Lamb Leg8. 小炒黑山羊Sautéed Sliced Lamb with Pepper and Parsley9. 支竹羊肉煲Lamb with Tofu Skin en Casserole10. 纸包风味羊排Fried Lamb Chops Wrapped in Paper11. 干羊肉野山菌Dried Lamb with Wild Truffles12. 手扒羊排Grilled Lamb Chops13. 烤羔羊Roasted Lamb14. 蒙古手抓肉Mongolian Boiled Lamb15. 涮羊肉Mongolian Hot Pot16. 红烧羊肉Braised Lamb in Brown Sauce17. 红焖羊肉Stewed Lamb in Brown Sauce18. 清炖羊肉Double Boiled Lamb Soup19. 回锅羊肉Sautéed Spicy Lamb20. 炒羊肚Sautéed Lamb Tripe21. 烤全羊Roast Whole Lamb22. 孜然羊肉Fried Lamb with Cumin23. 羊蝎子Lamb Spine Hot Pot1－2－4禽蛋类(Poultry and Eggs)1. 巴蜀小炒鸡Sautéed Chicken with Hot and Green Pepper2. 扒鸡腿Grilled Chicken Legs3. 扒芥香鸡胸Grilled Mustard Flavored Chicken Breast4. 白椒炒鸡胗Sautéed Chicken Gizzards with Pepper5. 板栗焖仔鸡Braised Chicken with Chestnuts6. 川味红汤鸡Chicken in Hot Spicy Sauce, Sichuan Style7. 脆皮鸡Crispy Chicken8. 大千鸡片Sautéed Sliced Chicken9. 大煮干丝Braised Shredded Chicken with Ham and Dried Tofu10. 当红炸子鸡Deep-Fried Chicken11. 翡翠鲍脯麒麟鸡Braised Chicken with Sliced Abalone and Ham12. 双冬辣鸡球Sautéed Chicken Balls with Mushrooms and Bamboo Shoots13. 芙蓉鸡片Sautéed Chicken Slices in Egg-White14. 干葱豆豉鸡煲Stewed Chicken in Scallion and Black Bean Sauce15. 干锅鸡Griddle Cooked Chicken with Pepper16. 干锅鸡胗Griddle Cooked Chicken Gizzard17. 宫保鸡丁Kung Pao Chicken18. 枸杞浓汁烩凤筋Stewed Chicken Tendon with Chinese Wolfberry19. 花旗参炖竹丝鸡Braised Chicken with Ginseng20. 鸡茸豆花Minced Chicken Soup21. 姜葱霸皇鸡Pan-Fried Chicken with Ginger and Scallion22. 金针云耳蒸鸡Steamed Chicken with Lily Flowers and Fungus23. 咖喱鸡Curry Chicken24. 可乐凤中翼Pan-Fried Chicken Wings in Coca-Cola Sauce25. 鸿运蒸凤爪Steamed Chicken Feet26. 客家盐焗鸡Salt Baked Chicken, Hakka Style27. 莲藕辣香鸡球Sautéed Spicy Chicken Balls with Lotus Roots28. 罗定豆豉鸡Braised Chicken in Black Bean Sauce29. 南乳碎炸鸡Fried Chicken Cubes with Preserved Tofu30. 啤酒鸡Stewed Chicken in Beer31. 飘香手撕鸡Poached Sliced Chicken32. 麒麟鸡Steamed Sliced Chicken with Mushrooms and V egetables33. 荠菜鸡片Sautéed Sliced Chicken with Shepherd's Purse34. 鲜蘑包公鸡Braised Chicken with Fresh Mushrooms35. 沙茶鸡煲Chicken with BBQ Sauce en Casserole36. 沙姜焗软鸡Salted and Steamed Chicken with Ginger37. 砂锅滑鸡Stewed Chicken and V egetables en Casserole38. 烧鸡肉串Roast Chicken Kebabs39. 时菜炒鸡片Sautéed Sliced Chicken with V egetables40. 江南百花鸡Chicken, South China Style41. 四川辣子鸡Sautéed Diced Chicken with Chili and Pepper, Sichuan Style42. 酥炸鸡胸Deep-Fried Crispy Chicken Breast43. 铁板豆豉鸡Sizzling Chicken in Black Bean Sauce44. 铁板掌中宝Sizzling Chicken Feet45. 鲜人参炖土鸡Braised Chicken with Ginseng46. 香扒春鸡Grilled Spring Chicken47. 杏仁百花脆皮鸡Crispy Chicken with Shrimp Paste and Almonds48. 杏香橙花鸡脯Sautéed Boneless Chicken with Almonds in Orange Dressing49. 腰果鸡丁Sautéed Diced Chicken and Cashew Nuts50. 一品蒜花鸡Deep-Fried Chicken with Garlic51. 鱼香鸡片Yu-Shiang Chicken Slices (Sautéed with Spicy Garlic Sauce)52. 汁烧鸡肉Stewed Chicken in Sauce53. 美极掌中宝Sautéed Chicken Feet in Maggi Sauce54. 青瓜鸡丁Sautéed Diced Chicken with Cucumber55. 什菜鸡Sautéed Chicken with Mixed V egetables56. 芥兰鸡Sautéed Chicken with Chinese Broccoli57. 雪豆鸡Sautéed Chicken with Snow Peas58. 甜酸鸡Sweet and Sour Chicken59. 陈皮鸡Chicken with Dried Orange Peel60. 干烧鸡Dry-Braised Chicken in Chili Sauce61. 柠檬鸡Sautéed Chicken with Lemon62. 湖南鸡Chicken，Hunan Style63. 子姜鸡Sautéed Chicken with Ginger Shoots64. 豆苗鸡片Sautéed Sliced Chicken with Pea Sprouts65. 炸八块鸡Deep-Fried Chicken Chunks66. 三杯鸡Stewed Chicken with Three Cups Sauce67. 葱油鸡Chicken with Scallion in Hot Oil68. 香酥鸡王Crispy Chicken69. 金汤烩鸡脯Braised Chicken Breast in Pumpkin Soup70. 芫爆鹌鹑脯Sautéed Quail Breast with Coriander71. 枣生栗子鸡Stewed Chicken with Jujubes, Peanuts and Chestnuts72. 西兰花鸡片Stir-Fried Chicken Slices with Broccoli73. 白灵菇鸡片Stir-Fried Chicken Slices with Mushrooms74. 芫爆鸡片Sautéed Chicken Slices with Coriander75. 芦笋鸡片Sautéed Chicken Slices with Green Asparagus76. 鸡丁核桃仁Stir-Fried Diced Chicken with Walnuts77. 甜酸鸡腿肉Stir-Fried Sweet and Sour Chicken Leg78. 怪味鸡丝Special Flavored Shredded Chicken79. 口水鸡Steamed Chicken with Chili Sauce80. 鱼香碎米鸡Yu-Shiang Diced Chicken (Sautéed with Spicy Garlic Sauce)81. 葱姜油淋鸡Chicken with Ginger and Scallion Oil82. 菜远鸡球Sautéed Chicken Balls with Greens83. 豉汁黄毛鸡Sautéed Chicken with Black Bean Sauce84. 子罗炒鸡片Sautéed Sliced Chicken with Ginger and Pineapple85. 龙凤琵琶豆腐Steamed Tofu with Egg, Chicken and Shrimp86. 糖醋鸡块Braised Chicken in Sweet and Sour Sauce87. 蜜糖子姜鸡Honey-Stewed Chicken with Ginger Shoots88. 苹果咖喱鸡Curry Chicken with Apple89. 糊辣仔鸡Pepper Chicken90. 美极葱香鸡脆骨Sautéed Chicken Gristle with Scallion in Maggi Sauce91. 清蒸童子鸡Steamed Spring Chicken92. 贵妃鸡Chicken Wings and Legs with Brown Sauce93. 江南百花鸡Steamed Chicken Skin with Shrimp Paste94. 烤鸡Roast Chicken95. 符离集烧鸡Red-Cooked Chicken, Fuliji Style96. 道口烧鸡Red-Cooked Chicken, Daokou Style97. 酱鸡Chicken Seasoned with Brown Sauce98. 熏鸡Smoked Chicken99. 五香鸡Spiced Chicken100. 椒盐鸡Chicken with Spicy Salt101. 麻辣鸡Chicken with Chili and Sichuan Pepper102. 茶香鸡Red-Cooked Chicken with Tea Falvor103. 金钱鸡Grilled Ham and Chicken104. 芝麻鸡Boiled Chicken with Sesame and Spicy Sauce。
