M A N A G E M E N T S Y S T E M C E R T I F I C A T I O N管理体系认证该报告是保密文件,仅限于分发到审核小组,公司代表, 及SGS办公室1.1A u d i t o b j e c t i v e s.The objectives of this audit were to confirm that the management system: 本次审核的目的是确认管理体系:∙ conforms with all the requirements of ISO/TS16949:2002 符合ISO/TS16949:2002的所有要求∙ of the organisation has been effectively implemented 已有效实施,∙is capable of achieving the organisation‟s policy objectives能达成组织的方针目标1.2S c o p e o f t h e c e r t i f i c a t i o n.认证范围Design and manufacture of seat assembly used for automobile.汽车座椅总成的设计和制造.Y e s N o This is a multi-site audit and an Appendix listing all relevant sites and/or remote locations has beenestablished (attached) and agreed with the client这是一个多场所审核, 附录中列出了所有有关的场所及/或远地点(见附件), 并已与客户确认Remote locat ion “GSK industry (China) Co., Ltd”, with address “Quanxing RoadLangfang Economic And Technical Development Zone, Hebei province, P. R. China”,was responsible for product design, this company had been registered toISO/TS16949:2002 by BSI, certificate number: TS99139 (IATF Number: 0020238),expiry date 19/04/2009. 全兴工业(中国)有限公司承担产品的设计和开发, 地址: 河北省廊坊市经济技术开发区全兴路1.3C u r r e n t a u d i t f i n d i n g s a n d c o n c l u s i o n s.本次审核的发现点及结论The audit team conducted a process based audit. The structure of the audit was in accordance with the Audit Plan and the Audit Planning Matrix. The audit team concludes that the organisation审核小组进行了基于过程的审核. 审核的结构符合审核计划及审核策划矩阵. 审核小组的结论是: 该组织has 已经 has not 尚未maintained its management system in line with the requirements of ISO/TS16949:2002 including customer specific requirements and demonstrated the ability of the system to systematically achieve agreed requirements for products or services within the scope and the organisation‟s policy and objectives. Number of non -conformities identified:按照ISO/TS16949:2002的要求维持其管理体系, 并证明其体系能系统地达成在其认证范围内的有关产品及服务的协定要求, 以及组织的方针目标. 识别出的不符合项数目:Major 严重 2 Minor 轻微 6 Therefore the audit team recommends the following status in accordance with ISO/TS16949:2002因此, 审核小组按照ISO/TS16949:2002要求, 作出以下建议C l i e n t S i g n a t u r e 客户签名:D a t e 日期:1.4 P r e v i o u s a u d i t r e s u l t s .以往的审核结果The results of the last audit of this system have been reviewed, in particular to assure appropriate correction and corrective action has been implemented to address any nonconformity identified. This review has concluded that:对上次的审核结果已进行了评审,特别是针对已识别出的不符合项的纠正预防措施已确保实施. 该评审的结论是: All findings in the Stage 1 report have been properly addressed 已适当解决了第1阶段报告的所有发现点 Any nonconformity identified during previous audits has been corrected and the corrective action continues to be effective. 已纠正了针对前次审核中识别出的任何不符合, 且纠正措施持续有效.The management system has not adequately addressed nonconformity identified during previous audit activities and the specific issue has been re-defined in the nonconformity section of this report.管理体系尚未针对前次审核中识别出的不符合采取有效措施, 在本报告中又再提出了具体的纠正措施要求1.5 A u d i t f i n d i n g s .审核发现点The following key con siderations in respect of the organisation‟s management system were assessed: 针对组织管理体系的以下关键部分进行了评估:The management system documentation demonstrated conformity with therequirements of ISO/TS1949:2002 and provided sufficient structure to support implementation and maintenance of the management system.管理体系文件显示符合ISO/TS16949:2002要求, 并提供足够的架构支持管理体系的实施与维持Y e s N o The organisation has demonstrated effective implementation and maintenance / improvement of its management system 组织已表明能有效实施与维持/改进其管理体系Y e s N oThe organisation has demonstrated the established and tracking of appropriate key performance indicators and/or targets and monitored progress towards their achievement组织表明已建立及跟踪其适当的关键绩效指标/目标, 并已监视向其远景进展的状况 Y e s N oThe internal audit programme has been fully implemented and demonstrates effectiveness towards achieving continuous improvement. Audits have been conducted using properly qualified auditors已完整实施内部审核程序, 并表明朝达成持续改进目标的有效性. 已使用适当的合格审核员进行内部审核Y e s N oThroughout the internal audit process, the management system demonstratedY e s N ooverall conformance with the requirements of ISO/TS16949:2002通过整个内部审核过程, 显示管理体系总体上符合ISO/TS16949:2002要求Y e s N o The management review process demonstrated capability to ensure thecontinuing suitability, adequacy and effectiveness of the management system管理评审过程显示有能力确保管理体系的适宜性,充分性和有效性.Y e s N o The organisation has identified all applicable customer specific requirements组织已识别了所有有关的客户特殊要求Y e s N o Certification claims are accurate and in accordance with SGS guidance认证申明是准确的, 符合SGS指南Comments on negative findings: 对负面发现点的说明1.6O b j e c t i v e e v i d e n c e s e e n b y p r o c e s s.各过程所见客观证据The specific processes, activities and functions reviewed are detailed in the Audit Planning Matrix and the Audit Plan. In performing the audit, various audit trails and linkages were developed, including the following audit trails, followed throughout:审核的具体过程,活动及功能在审核策划矩阵及审核计划中有详细说明. 为完成该次审核, 在整个审核过程中, 已设计了多种审核思路及联接部分, 包括以下审核思路:Company Briefing:The company was established in Jun, 2007, At present, 70 employees worked as 1 shift in company. The General Manager and 1 Deputy General Manager structured top management. 5 Departments were set within company, Currently; the products manufactured are mainly for Chongqing YUAN and Chongqing LIFAN.Remote location “GSK industry (China) Co., Ltd”, with address “Quanxing Road Langfang Economic And Technical Development Zone, Hebei province, P. R. China”, was responsible for product design, this company had been registered to ISO/TS16949:2002 by BSI, certificate number: TS99139 (IATF Number: 0020238), expiry date 19/04/2009; the latest audit finding was reviewed, and corrective action against relevant NC findings had been closed.Market analysis/customer requirement, quotation/order management, delivery and payment, customer feedback/service, customer satisfaction:The order review record, delivery control, and customer complaints disposal were review for main customer …YUAN‟ and …LIFAN‟. There was no customer‟s specific requirement. Departmental performance indicators and contract review records of …YUAN‟ and …LIFAN‟‟ in 2008 were checked. Some customer complaints were received and analyzed, customer satisfaction was reviewed.Design & development of product and process, Verification and validation of product & process, Regulations control and Engineering change:The organization had several cases of new product development including 7162(B6800100C1) for Chongqing LIFAN. Most of these products had been in mass production stages. All the APQP packages of them were reviewed during the audit. Some findings were stated in the following NC and OFI description. The complete 7162(B6800100C1) APQP records, departmental Quality objective monitoring records, technical data management including standards OC/T740-2005Production, Product/process inspection & monitoring(IPQC)/ Identification and traceability : Manufacturing processes covered: foaming, welding, sewing, assembly. Onsite assessment had checked below products: 4C10-1A1-0000-0, 4Z22-1A/B1-000-0. Currently there‟s only 1 shift in the workshop. The onsite layout & process improvement had also been focused on, also include relevant process parameter monitoring, job set-up verification, and in process product measurement, also included in process productmeasurement and test.Product inspection & monitoring (FQC):Inspection: FQC & OQC of inspection were structured and implemented. Control plan and inspection instruction were setup to guide the inspection task. FQC & OQC: 4C10-1A1-0000-0, 4Z22-1A/B1-000-0 were checked, Product audit was planned and implemented: 4C10-1A1-0000-0, 4Z22-1A/B1-000-0 audit was verified.Supplier management/ purchasing management:Main materials: stamping parts, plastic product, chemical material, steel tube, standard parts and the painting was outsourced. Supplier‟s evaluation carried out as required, such as for “Quanxin Traffic Equipment (Xiamen) Co., Ltd.”, “Chongqing Ruitong” and “Changzhou Haobang”. Purchasing requirements defined in related purchasing order “20080916”, “20081028”. Some suppliers were registered inISO9001:2000 and some key suppliers registered in TS16949: 2002. Basically the TS and customer requirements could be satisfied except what stated in the following NC and OFI description.Logistics and Product preservation, Product/process inspection & monitoring (IQC)There have 3 warehouses, one for raw material under manufacture management department, one for semi product under production department and one for finished product storage under sales department. Store management specification had established and conducted e. g: FIFO, identification etc. incoming inspection specification were structured and implemented. Control plan and inspection instruction were setup to guide the inspection task. IQC: 720kg 1056 chemical material received on Oct 30, 2008, 2pcs seat adjuster received on Nov 6, 2008 and 1495pcs 4Z22-1C0-1503-1 received on Oct 6, 2008. Basically the TS and customer requirements could be satisfied except what stated in the following NC and OFI description. Control of monitoring & measurement deviceThe company established inner lab, but the scope was not defined and the relevant operation specification was not established, all measure equipment calibration were outsourced. Measurement and testing equipments were planned and implemented. Calibration was planned annually and monitors the valid status every month. Caliper 805122 and 204863 were verified and acceptable, MSA of caliper 800036and torque spanner 370~550kgf/cm. Basically the TS and customer requirement could be satisfied except what stated in the following NC and OFI description.Facility & Equipment & tooling mgmt, management:Equipment maintenance and repairing, tooling verification activities was assessed. Equipment No:HGC7400, M14-01 and M42-01. Tooling number: HGI0100600 and HJI0300600. Basically the TS and customer requirements could be satisfied except what stated in the following NC and OFI description. Control of document & recordThe function was centered in Tech Department & Admin. Office. All the documents including external documentation were controlled in this department. Basically the TS and customer requirements could be followed in handling with all the QMS documentation.The control of standards, retention of records required by the customers and regulationsHR ManagementAnnual training plan prepared and implemented. TS16949 and core tools knowledge training conducted. 1021 assembly training for all operators, Customer specific requirements training also carried out. Especial position certificate were sampled and checked, e. g. electrician, travel crane, welder and internal auditor. Basically the TS and customer requirements could be satisfied.1.7N o n-c o n f o r m i t i e s.不符合Non-conformities detailed here shall be addressed through the organisation‟s corrective action process, in accordance with the relevant corrective action requirements of ISO/TS16949:2002, including actions to prevent recurrence and proper maintenance of corrective action records.对在该处详细列出的不符合, 组织必须按照ISO/TS16949:2002有关纠正措施的要求,在其纠正措施过程中进行处理, 包括防止再次发生的措施, 并适当保留纠正措施的记录.Identified non-conformities cannot be closed during the on-site audit. Non-conformities shall be acknowledged by the organisation.不能在现场审核中关闭识别出的不符合. 对不符合事项必须通知该组织.1.8 Opportunities for Improvement (OFI’s) & P ositive Comments改善机会(OFI’s) & 正面说明1. 员工TS知识应改善.2. 出货不良率, 验收不良率, 销售不良品退货率, 上线退货率这些目标的定义以及员工的理解不清楚, 并且对这些指标可以整合.3. 开发目标应设定, 如: 产能, 开发成本.4. 过程流程图未包括发泡, 车缝, 焊接等过程.5. 在PFMEA中, 部分失效模式的探测方法未明确, 导致不能正确给D打分6. 在PFMEA中识别的控制检测方法在QC中未实施, 如: 头枕焊接高度不一致由检具检测, 实际未用.7. 控制计划未按过程流程图来编制.8. “产品工程试验规划”应明确由谁来实施具体的各项目试验, 客户还是公司.9. 作业指导书(SOP)的版本控制应改善, 没有发放记录.10. 发泡过程程序选择应更加详细规定, 如P1 & P2 程序.11. 车缝工序, 车缝线的牌号(OM316)与实际牌号不能对应.12. 装配用射钉气枪的气压(4kg/cm2)现场不易验证.13. 管理评审的输入输出应详细具体, 如改进事项, 不良质量成本的概述等等.14. The understanding of standard and core tools should be improved.对标准和核心工具的理解应加强。
