BEC 常考口语topics
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BEC Higher Speaking Topics 讲的时候稍微扩散下,但也不要太多 1 Business Travel, the importance of choosing a good hotel when traveling on business 1 Choosing a good hotel is very critical to the success of our business. 2 安静 3 设备 4 地址 5 (点题) So these are the reasons why I think choosing a good hotel is important. 2 Sales, how to provide good customer service 1 show respect, being polite 2 多种咨询的渠道应该被提供,when there are customers requesting information we should respond very quickly and accurately
3 not only you can understand how your prospective client sees your company, but also you can take advantage of customers to understand what is going on with the market...
3 Marketing, the importance of good product positioning 1 精准的定位客户,省钱去找客户 2 让你的产品变得与众不同,消费者留下印象 3 避开很多竞争对手,获得市场份额变得更容易点 4 Communication, how to ensure good communication within a team 1 管理层要开放乐于接受意见,还有鼓励提出问题和建议, 2 硬件设施的维护,IT部门 3 培训 5 Personnel, the importance of providing staff training 1 员工都在巨大压力下工作,可以舒缓压力,提高工作效率 2 让员工们了解最新的技术和工作方法,工作结果会更好 3 加强沟通 6 Finance, how to raise capital for new investment -Borrow some money from friends,relatives,family;government grants,get help from small business association;try to apply loan from commercial banks;finally, find adventure investment to raise some capital,it is difficult but they are very powerful even they can push you into the stock market 1 跟朋友借钱 2 跟银行借钱 3 找风险投资 4政府有提供一些融资贷款子准项目 7 Customer relations, the importance to a company of reliable customer opinions of products
-understand what is going on with current market, what kind of product service they want; improve your product and service make a better sales; make customer to realize that you are trying so hard to make your product better so your corporate image could be dramatically enhanced.
1 了解市场 2 做出更好的产品用来打败竞争对手和争取到市场份额 3
8 Staff development, the importance to a company of developing effective career plans for staff
-get staff motivated, make them realized that they can grow with the company together, make them realize that this company is hopeful, when staff feel hopeless working in a company, that would be definitely a disaster, the morale would be totally destroyed;to see if staff are enthusiastic about their work, enthusiasm can make sure that job can be done very effectively and efficiently; in an excellent company, not only the staff should know what company wants, but also the company should know what the staff needs! So I will feel being included and work as a real team player!
9 Business strategy, how to maintain the confidence of company shareholders -Make sure you have a profitable business report of the coming years, be specific so they can understand it and the report looks very practical, especially you should focus on the where the revenue comes from and Swot analysis, so your shareholders can realize that you completely understand what direction of the company is, they will feel confident about you even they company is currently losing money; however, if you want your shareholders keep confident about company, the most effective way would be a great return on investment, once you can show them you are able to make money, they will definitely spend more money on you.
10 Quality control, the importance to a company of monitoring the quality of its goods and services
You always need to inspect your service or goods very closely, any faulty goods will not be allowed to ship out to our customer, defected customer service is also not permitted to be provided; if you failed to provide customer with highest quality goods or service, then they will not buy your goods or service anymore,
11 Information management, how to ensure that info is managed effectively within a company
-information includes customer information, technical information, product information etc, these info can guarantee the success of your company, how to manage them effectively? First, I think building a friendly IT infrastructure is the first priority to make sure information could be shared very quickly like email system, ERP system, e.g, when we get a customer’s information, taking advantage of a online office system can deliver the info to a sales person’s email promptly, so the customer could be took care of; however, IT structure is very important but not the most, because some times the problem is all about people, not tools, if we want the information could be managed effectively, training courses are definitely necessary, training courses can make staff realize the importance of information sharing, if we can realize that, it is believed that the information will be shared and managed very effectively and efficiently.