饭店实用英语scene 13

• Both large and small hotels allow its guests to order breakfast, lunch or dinner from their hotel rooms between certain hours of the day and night.
• Room service, which allows the guest to have food delivered to his or her room with just one phone call to the Room Service Section, is a convenient option offered at the hotel. It is especially useful to business travelers who are unwilling or unable to leave the room for a meal. Room service is easy to use, and can be charged to the room, so the guest doesn’t even need cash.
• 1. How would you introduce room service to the guest?
• 2. Why should room service staff use the guest’s name when speaking to him (her)? Give good reasons to support your opinion, please.
• B: Good night.
Ⅲ. Text
Room Service Section

sales & marketing director: 市场营销总监。 human resource director: 人力资源总监。 room division director: 房务总监。 F&B director: 餐饮总监。 chief engineer: 工程总监。 • 4. promotion program: 促销计划。 • 5. QA: quality assurance 质监。 • 6. monthly project meeting: 月度工程项目会议。
Words & Phrases
• allocator n. 分配者 • commit v. 交托，交付，移交 • obligate v. 使……负责 • segment n. 分类，部分 • package idea 一揽子计划 • up selling 增加销售额 • feedback n. 反馈 • briefing n. 简报 • highlight v. 突出，强调 • write off 划销，坏账 • outlook 前景瞻望 • reforecast 再预测
饭店实用英语
Unit Seventeen
Words & Phrases
• whereby adv. 通过（它），由此 • attainment n. 达到，得到 • interpersonal adj. 人与人之间的 • acquire v. 获得，取得 • monitor v. 监听 • constraint n. 限制 • disseminator n. 传播者，散播者 • factual a. 实际的，真实的 • entrepreneurial a. 企业家的 • implement v. 实现，完成 • disturbance n. 扰乱，打扰 • handler n. 处理者，管理者

常用餐饮服务英语99句1.Welcome to our hotel. 欢迎到我们的酒店来！2.Good night. 晚安（晚间告别用）3.have a good rest. 祝您休息好！4.See you later (tomorrow). 以后（明天）见！5.Hope to see you again soon. 希望不久再见到您！6.Have a good time. 祝您过得愉快！7.We wish you a pleasant stay in our hotel.愿您在我们饭店过得愉快！8.Plea se don’t leave anything behind.请不要遗忘你的东西。

9.Watch your step! 请走好！10.We wish you a pleasant journey. 祝您旅途愉快！11.Have a nice trip! 一路平安！12.All the best! 万事如意。

13.Take care! 多保重！14.Good luck! 祝您好运！15.Thank you for coming. 谢谢您的光临。

16.I’m very grateful to you. 非常感谢您。

17.It’s very kind of you. 谢谢，您真客气。

18.You are (most) welcome. 不用谢，不用客气。

19.Not at all. 不用谢。

20.My pleasure.(or with pleasure) 很高兴能为您服务。

21.Glad to be of service. 很高兴为您服务。

22.At your service .乐意为您效劳。

23.I’m sorry. 很抱歉。

24.Excuse me. 对不起。

25.I’m terribly sorry. It’s my fault.非常抱歉，那是我的过错。

26.I’m awfully sorry for my carelessness.对于我的粗心大意我非常抱歉。

Notes
• 8. sustainable development:Many hotels are doing what they can to reduce waste，increase recycling materials， cut down on the use of unnecessary packaging and unfriendly products，and conserving water and energy.
Words & Phrases
• component n. 成分，组件 • lubrication n. 润滑油，润滑 • performance n. the quality of work that must be done性 •能 • breakdown n. 故障 • generate v. 产生 • upgrade v. 升级，提高档次 • compressor n. 压缩机 • flush v. 冲洗 • mural n. 壁画 • indemnity n. 补偿，赔偿
• 7. utility conservation:Hotels use substantial amounts of energy in the form of heat and power.They also consume a large volume of water every day.The great investments in energy and water have adversely affected hotel profits.Energy and water management become part of successful hotel management.Leaking valves，damaged insulation，and constricted gas，air，and water paths can be quite costly.