饭店实用英语试题一及答案

餐饮英语试题及答案一、选择题1. What is the most common way to order food in a restaurant?A. By phoneB. By emailC. In personD. Online答案: C2. What does the abbreviation "VS" stand for in a menu?A. Very SpecialB. Vegetarian StyleC. Very SmallD. Very Strong答案: B3. Which of the following is not a type of beverage?A. CoffeeB. TeaC. JuiceD. Pasta答案: D二、填空题4. When you want to ask for the bill, you can say, "May Ihave the _______?"答案: check/bill5. If you need to request a high chair for a child, you can ask, "Could you provide a _______?"答案: high chair6. To express that you are allergic to something, you can say, "I am _______ to _______."答案: allergic; [specific food/item]三、判断题7. In a Western restaurant, it is polite to start eatingbefore everyone is served. (True/False)答案: False8. You can ask for a "doggy bag" to take leftover food home. (True/False)答案: True9. It is acceptable to use your mobile phone while dining ina fine dining restaurant. (True/False)答案: False四、简答题10. What are some common phrases you might hear a waiter say when taking your order?答案:- "What can I get for you today?"- "Would you like to start with an appetizer?"- "May I take your order now?"11. Describe the process of making a reservation at a restaurant.答案:- Call the restaurant and ask for a reservation.- Provide the date, time, and number of guests.- Confirm the reservation details and receive a confirmation number.12. Explain the difference between "entrée" and "appetizer".答案:- An "appetizer" is a small dish served before the main course to stimulate the appetite.- An "entrée" is the main course of a meal, typically larger and more substantial than an appetizer.五、翻译题13. 请将以下句子翻译成英文：“请问，我可以要一杯水吗？”答案: "Excuse me, may I have a glass of water?"14. 将以下菜单项翻译成中文："Grilled Salmon with Lemon Butter Sauce"答案: “柠檬黄油烤三文鱼”15. 将以下对话翻译成英文：“服务员，这道菜太辣了，能给我换一份吗？”答案: "Waiter, this dish is too spicy. Could I get a different one?"。

池馆实用英语综合1答案一、听力第一节(共5小题，每小题1分)听下面5段对话。

每段对话后有一个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。

听完每段对话后，你都有10秒钟的时间来回答有关小题和阅读下一小题。

每段对话仅读一遍。

1、Who is the man talking about now?A.His girlfriend.B.His sister.C.His mother.2、What are they talking about?A.A traffic accident.B.A fire.C.A crime.3、Where does the conversation most probably take place?A.At a bookshop.B.At a kitchen.C.At a bank.4、Who was injured?A.George.B.George’s wife.C.George’s wife’s father.5、What do we learn from the conversation?A.Tony could not continue the experiment.B.Tony finished the experiment last night.C.Tony will go on with his experiment.第二节(共15小题，每小题1分)听下面5段对话或独白。

每段对话或独白后有几个小题，从题中所给的A、B、C三个选项中选出最佳选项，并标在试卷的相应位置。

听每段对话或独白前，你将有时间阅读各个小题，每小题5秒钟;听完后，各小题将给出5秒钟的作答时间。

每段对话或独白读两遍。

听第6段材料，回答第6至7题。

6、Where does this conversation most likely take place?A.In the street.B.At the woman’s home.C.Over the phone.7、What is the woman going to do tonight?A.Help her sister with English.B.Meet her friend at the station.C.Go to an exhibition with her parents.听第7段材料，回答第8至10题。

Key:PART I GROUNDWORK ENGLISH FOR HOTEL STAFF酒店基础英语LESSON 1 COURTESY礼貌Exercise 2(1). You’re welcome.(2). That’s all right, Sir.(3). Excuse me, Sir. Or I’m sorry to disturb you, Sir.(4). I’m sorry? or I beg your pardon, Sir? or Would you please repeat that, Sir?(5). Certainly, Sir.(6). After you, Sir.(7). This way please, Sir. Or Please follow me, Sir.LESSON 2 OFFERING HELP提供帮助Exercise 2Now reply to the following:(C: Clerk 职员G: Guest 客人)G: I’d like to have an outside lin e.C: _Certainly, sir. One moment please.G: I don’t have any RMB.C:_It’s ok, sir. Would you like to pay by credit card?G:Here’s the registration from.”C: _Thank you, sir.G: I want a table for 10.C:_Sure, sir. Follow me, please.LESSON 8 SMALL TALK与客人聊天Exercise (p32)(1)Li Ling is from China. He’s __Chinese______.(2)Rob is from __Australia______. He’s Australian.(3)Helena is from Greece. She’s __Greek_____.(4)Kenji is from __Japan_____. He’s Japanese.(5)Joyce is from the United States. She’s _American______.(6)Andrew is from __Scotland______. He’s Scottish.(7)Colette is from Switzerland. She’s __Swiss______.(8)Steve is from Britain. He’s __British_______.PART TWO FRONT OFFICE前厅LESSON 1 RESERV ATION预订Exercise 1plete the following dialogue: Waiting List 等待名单( R: Reservation Clerk 预订员G: Guest 客人)R: Reservation, Silvia is speaking, ___may I help you_?G:Yes, I’d like to reserve a standard room in your hotel for oct.1st under the name of John Smith.R:Sorry, Mr. Smith. ___We’re fully booked for that date_. Is it possible for you to change ___to another date__?G:I’m afraid I can’t. I have an appointment to make in your city on that day. I can’t change it to another date.Or R:I’m very sorry, sir. __Would you like me to book you into another hotel nearby?Or R: Sorry, Mr. Smith. We have no _standard room available for that date_, __but would you like a double room instead?G:No, thanks, I still prefer a standard room.R:Would you mind leaving your contact No. Mr. Smith? We can inform you when there is _any cancellation .G:Sure. My phone number is 81122345.R: __Thank you, Mr. Smith__. We are looking forward to serving you soon.LESSON 2 RECEPTION接待1. Match the jobs with the staff listed below and write the letters in the blanks.a. carrying baggageb. helping the guests registerc. introducing to guests basic hotel informationd. checking hotel vacancies after receiving a reservation requeste. greeting guests at the front doorf. recording reservation informationroom clerk ___c,__________bellman ____a__________reservationist ____b, d, f____________doorman _____e___________LESSON 3 GUEST SERVICE客户服务VI. EXERCIESE 练习1. Complete the following dialogue: A guest reports a lost item客户告知遗失( R: Receptionist 接待员G: Guest 客人)R: _Good morning, Garden Hotel. May I help you?G: Yes, I’m packing for check-out when I noticed that my sunglasses were nowhere to be found.So I’m thinking you might help me out.R: _I’m so sorry to hear that_, Madam. _Have you checked your room yourself?G: Sure, I checked the room several times. It must have been taken by the housekeepers when they collected linens.R: Don’t __worry, Madam. Could you _ please describe your sunglasses and give me your room number?G:My sunglasses were red in color and branded Gucci.(Cashier is at the same time help the lady checking out)R: Madam, I really_understand how you feel now. I promise that_I will do my best to find it.Once we find it, I’ll call you back as soon as possible.G:Thanks.R: At your service, Mrs. Thomas. Hope that doesn’t ruin your stay here.LESSON 4 BUSINESS CENTER & TELEPHONE SERVICE商务中心和电话服务VI. EXERCIESE 练习Complete the following dialogue.Set up a morning call预定叫早服务( O: Operator话务员G: Guest 客人)O: Garden Hotel, operator’s speaking. Can I help you?G: I’d like to set up a morning call for my group for July 7th, tomorrow morning.O: What are the room numbers and when to call up sir?G: Room 1001 to 1010, 7:00 a.m..O: OK, we’ll call you up at 7:00 a.m. tomorrow morning. You’ll collect it when you answer the phone.G: Thanks. Goodbye.LESSON 6CHECK OUT退房VI. EXERCIESE 练习plete the following dialogue.Miscalculation 帐单有误( C: Cashier 收银员G: Guest 客人)C: Yes, Mr. Black. What can I do for you?G:What’s this 160 Yuan for?C: Let me see. That’s for the wine in the bar .G:But I didn’t order any wine.C: I’m sorry, Mr. Black. I’ll check it for you.G:Okay. I’ll wait.C: Now let me give you another receipt. Is there anything else wrong?G:No. I think the rest is fine, and I’ll pay by credit card.C: Thank you and sorry for the mistake.PART III HOUSEKEEPIING DEPARTMENT 客房部LESSON 1 RECEIVING GUESTS 迎接客人VI. EXERCISES 练习1. Complete the following dialogue.Receiving the Guest 迎接客人(FA = Floor Attendant 楼层服务员G = 客人）Scene: A guest comes out of the lift. A floor attendant meets him in the corridor.FA:Good afternoon, Sir. Welcome to Hilton Hotel. May I help you?G: Yes, please. Here is our room key.FA: It’s Room 620. __This way, please_.Mind your step, please.G: When will our baggage arrive?FA:I’ll check it for you in a minute.G: Could you tell us the service hour of the dining room?FA:Sure,Sir.Our restaurant is open from 6 am to 11 pm. It serves delicious Chinese foods with local flavor and natural western dishes.G: How about the bar and café?FA:Yes, we do have a bar and café and they’re both on the second floor.G: I’d like to know about other services provided in your hotel please.FA:Sure, there are health club and swimming pool in the health and recreation center of our hotel. You can do body-building, aerobics, and swimming. After that you can also enjoy sauna and massage. In addition, if you want to have some entertainments, the night club is the best choice.G: That’s good. Thank you very much.FA: I t’s my pleasure and I am always at your service.LESSON 2 MAKING UP ROOM 收拾客房VI. EXERCISE 练习1. Complete the following dialogue.Turn-down Service 做夜床(RM = Room Maid 客房服务员G = 客人）Scene: Mr. and Mrs. Black are sitting in the room when a room maid knocks at the door.RM: Housekeeping, may I come in?G: Come on in, please.RM: Good evening, Mr. and Mrs. Black. May I provide you turn-down service now?G: Ok, thank you. But you see we are expecting a guest in a minute. Could you just tidy up the bathroom and bring us some more Cokes in the mini-bar?RM: Ok, I will get some Cokes for you right away and tidy up the bathroom then.(Ten minutes later)RM: May I come in, Sir?G: Yes, please.RM: Here are 6 tins of Cokes. May I tidy up the bathroom now?G: Ok, go ahead, please.RM: It’s growing dark. May I draw the curtains for you?G: Ok, thank you very much.RM: __It’s my pleasure___. Is there anything else I can do for you?G: Not at the moment. Thank you.LESSON 3 ROOM SERVICE 房餐服务VI. EXERCISE 练习1. Complete the following sentences with the given words in proper forms.(Continental breakfast,sign, around-the-clock,poach, eggs, coffee,account,captain,do, bacon,)2. Complete the following dialogue.(RS = Room Service 房餐服务人员G = Guest 客人)RS: ___Room Service_________, ____May I come in______?G: Come in, please.RS: Here are the things you’ve ordered, sir. ___Where would you like to have them, Sir? G: Oh, just put them over there on the table.RS: Ok. __Shall I serve it now__?G: You can serve it now, I think.RS: _Would you please sign here, Sir__?G: Sure. May I use your pen? Thanks.RS: Thank you, sir. _ Please enjoy your meal_.G: Ok. I’ll call you after I’ve finished the meal.RS: __Take your time, Sir__. ___I’ll come back later__.LESSON 4 LAUNDRY SERVICE 洗衣服务VI. EXERCISE 练习plete the following dialogue.Mis-delivery 送错衣服(C = Clerk 员工G = Guest 客人)C：__ Laundry service, may I come in _?G：Come in, please.C: I’m sorry for the mis-delivery__. I’ve brought your laundry.__Is everything ok now__?G: Yes, that’s right now. Put them on the bed please.C:_Sorry for the mistake____. _Anything else I can do for you_?G: It’s ok. Nothing else at the moment.C: See you later and have a nice day, Madam.PART IV FOOD AND BEVERAGE餐饮LESSON 1 AT THE BAR 在酒吧VI. EXERCIESE 练习1. Complete the sentences with the given words in proper forms.(charge, wait for, on the rocks, take your time, barmaid, floor show, bartender, lobby lounge, care for, tips )(1)Thank you，We don't accept __tips_________.(2)Would you like to have cocktail or whisky __on the rocks_________?(3)Would you ___care for________ a glass of sherry with your soup?(4)There is a ____floor show_______ in our lobby bar. Would you like to see it?(5)Miss Li is regarded as one of the best ____barmaids_______ in the hotel.(6)Here is the drink list, sir. Please __take your time_________.(7)The minimum ____charge_______ for a 200 people cocktail receptions is 6000 Yuan，including drinks.(8) A _____bartender______ should know what to do and how to do it.(9)The bar is full now. Do you care to ____wait for_______ about 20 minutes?(10)P lease don't speak loudly in the __lobby lounge_________，will you?LESSON 2 IN A WESTERN RESTAURANT在西餐厅VI. EXERCIESE 练习1. Match the following words with correct explanation.(1)make out (a) to respect and approve of something / someone(2)leftovers (b) food put inside sandwiches, cakes etc.(3)mash (c) not easy to recognize(4)admire (d) the way something happens(5)requirement (e) food left from an earlier meal(6)manner (f) something that someone needs(7)unrecognizable (g) to see or understand what something is.(8)filling (h)to press into small pieces(1)--- (g)(2)--- (e)(3)--- (h)(4)--- (a)(5)--- (f)(6)--- (d)(7)--- (c)(8)--- (b)LESSON 3 IN A CHINESE RESTAURANT 在中餐厅VI. EXERCIESES 练习1. Complete the sentences with the given words in proper forms.(spicy, dessert, toast, share, light, finish, banquet, free, drink, cuisine )(1)Would you mind ___sharing_______ a table with others？(2)If you need anything else，feel __free____ to tell me.(3)What would you like to order for ___dessert_______？(4)Drinking takes an important place in Chinese _banquet_________.(5)It is a matter of courtesy for the host to try to get his guests ___drink_______.(6)When the last dish is ____finished______, the banquet has officially ended.(7)Would you please tell me something about Chinese ___cuisine_______?(8)Sichuan food is famous for it hot and __spicy________ flavor.(9)At a Chinese banquet, the host will propose a ___toast_______.(10)W ould you please recommend some __light________ dishes for us?LESSON 4 Handling Complaints 在中餐厅EXERCIESES 练习1. Complete the sentences with the given word in proper forms.(refund(退款), follow up, manager, chef, rules, blame, misunderstanding, apologies, solutions, respond, )(1)I’ll speak to the ____chef________ and see what he can do.(2)You are right. Please accept my ____apologies________.(3)We will ___refund_________ the cost to you.(4)I’m sorry, sir. There must be some ___misunderstandings_________.(5)To handle complaints successfully, the staff member should follow some__rules__________.(6)You’d better offer one or more _____solutions_______ to the guest.(7)Speak to your __manager__________ when in doubt about what to do.(8)When handling guests’ complaints, you should _____respond_______ quickly.(9)_Follow up__ with the guests to make sure they are satisfied.(10)When you are criticized, don’t ___blame_________ someone else.LESSON 5 PAYING THE BILL 结帐EXERCIESES 练习1. Complete the sentences with the given word in proper forms.(come to, enough, cancel, error, details, separate, service charge, personal, receipt, extra)PART V OTHER DEPARTMENTS 其他部门LESSON 1 SHOPPING ARCADE 购物中心EXERCISES 练习1. Complete the following dialogue.( S: Shop- assistant 商场营业员G: Guest 顾客)S: Good afternoon. ____ Can I help you, Madam _____________________________? G: Yes, please. I __would like to buy_____ some gifts to give my friends.S:OK. __Would you like me to recommend you some famous Chinese broidery works? G: Thanks. ___How about the price________?S:Eighty Yuan. It's a reasonable price.G: I ___would like to have 6 pieces____. Here's the money.S:___Thank you___. ____ I’m sure your friends will like them very much _.。

饭店英语考试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a restaurant?A. Good morning/afternoon/evening.B. Welcome to our restaurant.C. How can I help you?D. What's up?答案：A2. When taking an order, which of the following is NOT correct?A. Could you repeat that, please?B. I'm sorry, we don't have that.C. Can I take your order now?D. Just a moment, please.答案：D3. If a guest asks for the restroom, you should say:A. It's over there.B. Go straight and turn right.C. You can't use it.D. I'll show you the way.答案：B4. What does "table for two" mean?A. A table for two people.B. A table for two dishes.C. A table for two hours.D. A table for two types of food.答案：A5. If a guest wants to pay the bill, you should:A. Take the bill to the cashier.B. Ask for the payment method.C. Give them the menu.D. Offer more food.答案：B6. Which of the following is NOT a type of beverage?A. Coffee.B. Tea.C. Juice.D. Rice.答案：D7. What is the polite way to ask a guest to wait?A. Hurry up, please.B. Wait a moment, please.C. I'm in a rush.D. You're next.答案：B8. If a dish is not available, you should:A. Apologize and offer a substitute.B. Ask the guest to wait.C. Ignore the request.D. Charge extra for a different dish.答案：A9. What does "check, please" mean?A. The guest wants to check the menu.B. The guest wants to see the bill.C. The guest wants to check the quality of the food.D. The guest wants to check the temperature.答案：B10. Which of the following is the correct way to say "enjoy your meal"?A. Have a good meal.B. Eat well.C. Enjoy your food.D. All of the above.答案：D二、填空题（每空1分，共10分）1. When a guest enters the restaurant, you should greet them with a warm "______".答案：welcome2. If a guest is allergic to certain foods, you should ask them about their "______".答案：allergies3. The phrase "______" is used to confirm the order with the guest.答案：That will be all4. To offer a drink, you can say, "Would you like something to "______"?"答案：drink5. If a guest needs assistance, you should say, "Can I be of "______" to you?"答案：assistance6. When a guest is ready to leave, you can say, "Thank you for dining with us, have a "______" day."答案：nice7. The phrase "______" is used to ask if the guest is ready to order.答案：Are you ready to order8. If a guest wants to split the bill, you should say, "We can "______" the bill for you."答案：split9. When a guest compliments the food, you can respond with, "Thank you, we're glad you enjoyed your "______".答案：meal10. If a guest asks for the Wi-Fi password, you can say, "The password is '______'."答案：[具体密码]三、简答题（每题5分，共20分）1. What should you do if a guest complains about the service?答案：Apologize sincerely, listen to their concerns, and try to resolve the issue promptly. If necessary, involve a manager to ensure the guest's satisfaction.2. How can you make a guest feel welcome in a restaurant?答案：Greet them warmly, make eye contact, and offer assistance. Ensure they are comfortable and attend to their needs throughout their visit.3. What is the importance of being knowledgeable about the menu?答案：Being knowledgeable about the menu allows you to answer questions, make recommendations, and ensure that guests have a positive dining experience.4. How can you handle a situation where a guest requests a dish。

饭店情景英语试题及答案1. 当你进入饭店并需要询问是否有空位时，你应该说什么？A. Do you have any vacancies?B. Do you have any rooms available?C. Do you have any tables available?D. Do you have any seats available?答案：C2. 如果你想点一份牛排，你应该如何表达？A. I'd like to order a steak.B. I'd like to have a steak.C. I want a steak, please.D. All of the above.答案：D3. 当服务员问你牛排需要几分熟时，你应该如何回答？A. I'd like it well-done.B. I'd like it medium-rare.C. I'd like it rare.D. All of the above.答案：D4. 如果你想要求服务员推荐一道特色菜，你应该如何说？A. Can you recommend a specialty dish?B. Can you suggest a special dish?C. What's the chef's special?D. All of the above.答案：D5. 当你想要结账时，应该如何表达？A. Can I have the bill, please?B. I'd like to pay the bill.C. Check, please.D. All of the above.答案：D6. 如果你想要一杯咖啡，你应该如何点单？A. I'd like a coffee, please.B. Can I get a coffee?C. I want a cup of coffee.D. All of the above.答案：D7. 当你询问饭店是否提供早餐时，你应该如何问？A. Do you serve breakfast here?B. Is breakfast included?C. What time is breakfast served?D. All of the above.答案：D8. 如果你想要取消已经点的菜，你应该如何说？A. I'd like to cancel my order.B. Can I change my order, please?C. I want to remove this dish.D. All of the above.答案：D9. 当你想要额外的餐具时，你应该如何请求？A. Could I get some more cutlery?B. I need another fork, please.C. Can I have extra utensils?D. All of the above.答案：D10. 如果你想要询问饭店是否接受信用卡支付，你应该如何问？A. Do you accept credit cards?B. Can I pay with a credit card?C. Is it okay to use my credit card?D. All of the above.答案：D。

中职饭店英语试题及答案一、选择题（每题2分，共20分）1. What is the most common way to greet a guest in a hotel?A. HelloB. Good morning/afternoon/eveningC. HiD. Hey答案：B2. Which of the following is NOT a service provided by a hotel?A. Room serviceB. Laundry serviceC. Fitness centerD. Car rental答案：D3. If a guest wants to check in, what should the receptionist do?A. Show them to their roomB. Ask for their ID and reservation detailsC. Offer them a drinkD. Give them a tour of the hotel答案：B4. What does "Do Not Disturb" mean in a hotel?A. The guest wants to be disturbedB. The guest does not want to be disturbedC. The guest is not in the roomD. The guest is sleeping答案：B5. What is the meaning of "check-out" in a hotel?A. To book a roomB. To leave the hotel after stayingC. To pay the billD. To ask for help答案：B6. What is the polite way to ask a guest if they need help with their luggage?A. Can I help you?B. Do you need help?C. Let me carry that for youD. All of the above答案：D7. What is the abbreviation for "room service"?A. RSB. RVC. RRD. None of the above答案：D8. Which of the following is a common amenity in a hotel room?A. A swimming poolB. A minibarC. A tennis courtD. A restaurant答案：B9. What does "front desk" refer to in a hotel?A. The main entranceB. The reception areaC. The dining areaD. The business center答案：B10. What is the purpose of a "hotel directory"?A. To list all the employeesB. To provide information about the hotel's services and facilitiesC. To list all the guestsD. To provide a map of the hotel答案：B二、填空题（每空1分，共10分）11. When a guest checks in, the receptionist should ask for their _______.答案：ID and reservation details12. The phrase "housekeeping" in a hotel refers to the_______.答案：cleaning and maintenance of the rooms13. If a guest wants to make a reservation, they can call the hotel's _______.答案：reservation department14. The term "suite" usually refers to a larger and more luxurious type of _______.答案：hotel room15. A "concierge" is a hotel employee who assists guests with _______.答案：local information and services16. The phrase "room rate" refers to the _______.答案：cost per night for a room17. A "late check-out" is when a guest leaves the hotel_______.答案：after the standard check-out time18. The "lobby" is the _______ area of a hotel.答案：main entrance or reception19. A "complimentary" service or item is one that is _______.答案：provided for free20. "Banquet facilities" are used for hosting _______.答案：large events or parties三、简答题（每题5分，共20分）21. What are the typical services provided by a hotel concierge?答案：A hotel concierge typically provides services such as making restaurant reservations, arranging transportation, offering recommendations for local attractions, and assisting with special requests.22. Explain the difference between a "single" and a "double" room in a hotel.答案：A single room is designed for one person and usually contains one bed. A double room, on the other hand, is intended for two people and typically has either a double bed or two single beds.23. What is the process a guest goes through when checking out of a hotel?答案：The process of checking out usually involves the guest returning their room key to the front desk, settling any outstanding bills, and possibly providing feedback about their stay.24. Describe the role of a hotel receptionist.答案：A hotel receptionist is responsible for greetingguests, checking them in and out, handling room assignments, answering guest。

饭店情景英语复习题答案1. 当顾客进入饭店时，服务员应该如何问候？答案：服务员应该微笑并用英语问候顾客，例如："Good evening, welcome to our restaurant. How may I assist you today?"2. 如果顾客询问是否有空位，服务员应如何回答？答案：服务员应检查座位情况并礼貌回答，例如："Yes, we do have available tables. Would you prefer a booth or a table by the window?"3. 当顾客想要点餐时，服务员应该如何回应？答案：服务员应提供菜单，并询问顾客是否需要推荐，例如："Here is our menu. Would you like any recommendations?"4. 如果顾客对菜单上的某道菜有疑问，服务员应如何提供帮助？答案：服务员应详细解释菜品的原料和烹饪方式，例如："The grilled salmon is marinated with herbs and served with a lemon butter sauce. It's one of our most popular dishes."5. 当顾客决定点餐后，服务员应如何记录订单？答案：服务员应仔细听取顾客的点餐内容，并重复确认订单，例如："So, you would like the Caesar salad and the ribeye steak, medium rare, correct?"6. 如果顾客需要额外的餐具或调料，服务员应如何处理？答案：服务员应立即提供所需的餐具或调料，并询问是否还有其他需要，例如："Certainly, I'll bring you extra napkins and some extra ketchup right away. Is there anything else I can getfor you?"7. 当顾客的餐点准备好后，服务员应如何通知顾客？答案：服务员应礼貌地通知顾客，并询问是否需要其他服务，例如："Your meal is ready. Would you like me to box it up for takeout, or are you dining in?"8. 如果顾客在用餐过程中对食物不满意，服务员应如何回应？答案：服务员应表示歉意，并提供解决方案，例如："I'm sorry to hear that you're not satisfied with your meal. Would you like me to replace it with another dish or offer you a discount?"9. 当顾客用餐完毕并准备结账时，服务员应如何操作？答案：服务员应提供账单，并询问顾客是否需要收据，例如："Hereis your bill. Would you like a receipt for your records?"10. 在顾客离开饭店时，服务员应如何告别？答案：服务员应感谢顾客的光临，并表示期待再次为他们服务，例如："Thank you for dining with us. We hope to see you again soon. Have a great day!"。

Scene 1 Room ReservationsExercisesI. Fill in each blank with the proper form of the word given in the brackets.1.reserved2. giving3. made4. available5.callingII. The following is a list of terms related to the bar. After reading it, you are required to find the items equivalent to (与…．等同)those given in Chinese in the table below.A---------------------------- double room 双人房间B---------------------------- deluxe studio room 豪华套房C----------------------------reservation desk 预订处D---------------------------- president suite 总统套房E--------------------------- entrance hall门厅F-----------------------------room rate 房间价格G---------------------------- king-size bed 大号床H----------------------------- deluxe business room 豪华商务间I-----------------------------switchboard operator 电话接线员兑换处J------------------------------cashier’s deskK---------------------------- reception desk 接待处L----------------------------- adjacent room 相邻房间M----------------------------a family suite 家庭套房N---------------------------- cot儿童床O----------------------------- executive suite 经理套房P---------------------------- twin bed 对床, （成对的）单人床Q---------------------------- double bed双人床1. O2. A3.B4. L5.E6.K7.F8.D9.H 10.NIII. Complete the following dialogue.1. May I help you?2. Do you have a reservation?3. One moment, please.4. Could you fill in the registration card, please?5. Housekeeping hasn’t cleaned your room yet.IV. Translate in the following sentences into English.1. I'd like to reserve two rooms for my friends.2. We are glad to accept your booking.3. Which kind of room would you prefer? (What kind of room do you want?)4. Service charge is included in the room rate.5. There are only a few vacancies left.Case StudyRead the above conversation and complete the outline. You should write your answers in no more than thr words.1. 32. a suit3. credit card number4. breakfast5. confirm her reservation.Home ReadingPassage 1:Decide whether the statements are true (T) or false (F) after reading the passage above.1.Anybody can take a reservation over the phone. （ F ）（ F ）2.As a reservation clerk, you can answer the phone within 60 seconds.（ F ）3.If the callers want to do business with the hotel, they just call the sales department.4.After you get all the information you need from the guest, you have to repeat it to make sure everything is correct.（T ）（T ）5.Reservation clerks should express appreciation to guests for their patronage at the end of the call.Passage 2:Read Passage 2 again and give brief answers to the following 5 questions .1.The owner himself2.The laundry service, massage room, fitness gyms, conference rooms and lock boxes3.Child care and game rooms4. Marketing service and bookkeeping of the hotel5. The price of the rooms will be slightly lower。

Answers for Reference（Patial）Unit OneExercisesWord studyI. Match the word or phrase on the left with the statement on the right.1.accommodation a large party or ceremonial event, especially for animportant or official occasion 92.premise a kind of hotel providing parking facilities for cars53.niche a place to stay 104.profitable shelter, food, drink, and other services for travelers15.motel a level on a scale that shows how good a hotel is 86.resort all the people who buy a particular product or use aparticular service 37.convention making more money than is needed for expenses48.rating the building and land a hotel uses 29.function meetings of various business or professional groups710.lodging a vacation area with recreational facilities 6StructuresI. Fill in the spaces in the following sentences with the appropriate word or phrase from the texts.1.All hotels do not serve the same clientele; that is, the same kind of guests.2.Each means of transportation has resulted in the growth of corresponding accommodationsfacilities.3.Old-fashioned inns did provide food and shelter for both men and horses and thereforebecame a symbol for hospitality.4.The larger and more luxurious the hotel, the greater the variety of jobs that it offers.5.The airplane made many more places available for development as resorts, including placesthat were quite isolated.6.A resident hotel provides accommodations for people who do not wish to keep housethemselves.7.The holiday company caters more for the elderly.8.This policy is a key feature of our long-term corporate planning.II. Cloze:serve, traced to, perceived as, associated with, be maintained, dominates, revolves around, be operatedThe differences in the American and European hotel traditions can be traced to the early days of hotel history, when American hotels began to resemble the large palatial（宫殿式）structures associated with the idea of hotel while the European hotelery continued to concentrate on the extended inn or tavern, restaurants with a few bedrooms.In the American model, the Rooms Division is perceived as the center of the hotel, the nerve center of operations. In the European model, the entire hotel operation revolves around the restaurant as the main point of activity, concern and, potentially, revenue. In a very small operation, the restaurant will naturally dominate operational activity. Reception activities may be operated out of the bar, or check-in and rooms activities may be managed by a secretary to the manager. Housekeeping and decorating may be maintained by the manager’s spouse. In the larger American model operation, rooms activity dominates the hotel operation, with distinct Rooms departments. Rooms generate the mass of revenue while the restaurants mainly serve the function of marketing to the local booking community.Guided Writing and T ranslationI. Rewrite each of the following sentences in several simple sentences:1.Hospitality services can be traced back to 12,000 years ago. Hotel business as was not asocial phenomenon before the sixth century BC. In the sixth century BC a standardized medium of exchange was adopted. People had the first real opportunities to trade and travel.2.There were no sign of progress and new ideas in the business of inn-keeping before theIndustry Revolution in England. Since then, there have been signs of that sort.3.They attempt to build a product to satisfy specific markets. This attempt has been referred toas the Niche Concept.4.Some people do not wish to keep house themselves. They can rent accommodations in manyhotels. They rent the accommodations on a seasonal basis or even permanently5.There was an increase in tourism. It was a boom in the construction of resort hotels. That wasattributable to the airplane. That was the most direct result of airplane.6.People make an effort to meet changing preferences and new characteristics of the travelingpublic. They have developed new concepts in hotel design for this purpose.7.The first category is the commercial hotel. The commercial hotel provides servicesessentially for transient. Many transients travel on business.II. T ranslate the following into Chinese:随着铁路、轮船等现代大众交通工具的出现，酒店业得到了快速发展。