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饭店实用英语试题一及答案

I. Choose the best answer. (10%)

1. If you've never been to this city, you should take a look at our____.

A. menu

B. brochures

C. front desk

D. inn

2．We do not have a ____ service. You'll have to park your car yourself.

A. room

B. dinner

C. laundry

D. valet

3．The room has a pull ____ so it will sleep an extra person.

A. off

B. over

C. out

D.on couch

4．We don't have any vacancies. We are____ completely.

A. vacant

B. booked

https://www.doczj.com/doc/836501297.html,plimentary

D. closed.

5. I'll let you voice your complaint about the rate to the ____.

A. housekeeper

B. valet driver

C.hotel manager

D. chef

II.Match the words. (10 %)

1. deluxe double A. 前厅部

2. group reservation B. 餐桌装饰

3. table decorations C. 豪华双人间

4. the Front Office D. 刀削面

5. Sliced noodles E. 团体预订

III. There are 5 incomplete statements here. You should fill in each blank with the proper form of the word given in each brackets. (10 %)

1.The ______(crew)are paid to do all the word on the ship.

2.We finally (yield)_____to their argument.

3. Among those (presence)______at the meeting are some foreign experts.

4.He gives very little money to his wife out of (selfish)_____.

5.We use a ______(global) in our geography lessons.

IV. Complete the following dialogue. (10 %)

A: Room service,____1_____?

B: I’m going to London tomorrow morning. So I would like to request _______2____.

A:_____3______, at what time would you like us to call you tomorrow morning?

B: At 6 sharp , please. _____4____, please. I don’t want to disturb my neighbors.

A: OK. So we will ____5_______at 6:00 tomorrow morning.

V. Translate the following sentences. (20%)

1. 我想预订一间有淋浴的单人房间。

2. 一楼有个商店。

3. 布朗先生说他在房间里等您。

4. 您忘了填写离店日期了。

5. 酒吧什么时间开放？

6. Do you have a reservation with us?

7. Would you like to check and see if the amount is correct?

8. Is there anything I can do for you？

9. what if there is any laundry damage？

10. Whenever suitable seat would be free you will let him know right away.

VI. Read the following passage and complete the outline. You should write your answers in no more than three words. (10 %)

The Lazy Susan is commonly used in many Chinese restaurants to facilitate dishes being ordered communally and shared.

The term ‘Lazy Susan’ made its first written appearance in a Vanity Fair advertisement for a "Revolving Server or Lazy Susan" in 1917, although their existence dates back to the 18th century. Prior to the use of the term 'Lazy Susan', they were referred to as dumbwaiters, a term today applied to a small elevator for transporting food. There is no clear evidence as to the origin of the Susan part of Lazy

Susan.

VII. Reading Comprehension. (15%)

Chinese cuisine has become a staple world food, loved by people in all countries and of all walks of life. A third of the world’s population enjoys Chinese food every day, because it offers dishes that are known to be some of the tastiest and unique in the world.

People of the Western culture appreciate Chinese food for its combination of superb taste and affordability. Chinese cuisine is in fact easy and convenient to make in the

comfort of one’s own home. With all the basic ingredients of common dishes such as bean sprouts, bamboo shoots and water chestnuts available from any neighborhood supermarket, Chinese food has been localized for people everywhere. Instead of seeing it as a special treat, people can recreate the glamor of Chinese cuisine in their own kitchen.

The characteristic of Chinese food is that it brings a flavor to the table for everyone. From sweet and sour to spicy, from chicken to beef to pork, there is a huge variety of dishes that can be served. Not only is Chinese food tasty, but it packs a punch of nutrition too. Rich in vitamins and often steamed or stir fried, a Chinese dish requires minimum cooking time and retain maximum health value.

1. The best title for this passage is

[A] About Chinese food and cooking.

[B] How to make Chinese food.

[C] Chinese cuisine is very popular.

[D] The characteristic of Chinese food.

2._____________ enjoys Chinese food per day.

[A] Two thirds of the world’s population.

[B] A tenth world’s population.

[C] People in all countries and of all walks of life .

[D] One third of the world’s population.

3. Which word in the following is the best to summarize Chinese food?

[A] smelly.

[B] bad.

[C]popular.

[D] expensive.

4. Why do Westerners love Chinese food?

[A]because it’s unique in the world.

[B] bec ause it’s the tastiest food and people can afford it.

[C] because Chinese cuisine has become a staple world food.

[D]because it is easy to cook.

5. Chinese food is not only tasty, but it is _______________.

[A] cheap.

[B] beautiful.

[C] delicious.

[D] nutritious.

VIII. Writing (15%)

假设你是一家五星级酒店的客户服务部经理。为了提高服务质量，草拟一封客户意见征询信。内容包括：

1．写信日期：2011年6月18日

2. 感谢他对酒店多年的信任；

3. 说明这封征询信的目的，并希望配合；

4. 询问对酒店的印象，诸如对大堂接待、餐厅服务、客房服务的印象等；

5. 询问有何建议；

6. 对于合作表示感谢。

试题一答案

I. Choose the best answer. (10%)

1. B

2. D

3. C

4. B

5. C

II. Match the words. (10 %)

1. C

2. E

3. B

4. A

5. D

III. There are 5 incomplete statements here. You should fill in each blank with the proper form of the word given in each brackets. (10 %)

1. crew

2. yielded

3. present

4. selfishness

5. globe

IV. Complete the following dialogue. (10 %)

1. can I help you

2. an early morning call

3. No problem

4. By phone

5. wake you up

V. Translate the following sentences. (20 %)

1. I want to reserve a single room with shower.

2. There is a shop on the ground floor．

3. Mr．Brown said he's waiting for you in his room．

4. You forgot to put in the date of your departure．

5. When will the bar open？

6. 您在我们酒店有预定吗？

7. 你是否想核对一下，看看收费正确与否？

8. 还需要我为您做什么？

9.如果衣服被洗坏了怎么办？

10. 只要有合适的座位，你会马上通知他。

VI. Read the following passage and complete the outline. You should write your answers in no more than three words. (10 %)

1.many Chinese restaurants

2. Vanity Fair advertisement

3. transport food

4. dumbwaiters

5. the origin

VII.Reading Comprehension. (15%)

1. [A]

2. [D]

3. [C]

4. [B]

5. [D]

VIII. Writing. (15%)

范文:

June 18, 2011 Dear Guest,

First let me express my sincere appreciation for your long-time faith in our hotel. In order to improve our service, we are now collecting your opinions about every aspect of our hotel, including reception service, restaurant service, room service and reservation, etc. Apart from that, if you have good suggestions, please let us know. And your opinions and suggestions will help us to improve our service and make your stay here a more pleasant one.

Thanks for your cooperation. Hope you have a nice stay here.

Sincerely yours,

Guest Service Manager

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首先请尝试完成学习情境1：餐饮服务。为了方便你掌握本学习情境容，我们又将本学习情境分为六个子学习情境及其具体的任务： Model 1: Table Reservation 用餐预订服务 Model 2: Receiving the Guest in the Restaurant 接待客人用餐 Model 3: Taking orders 点菜 Model 4 Serving Dishes 上菜 Model 5 Serving at the Coffee Bar 咖啡吧服务 Model 6 Pay the bill 付账 Model 1:Table Reservation 用餐预订服务技能要点 *1. When the guests ask you to reserve for him ,you must pay mor attention to ask him to the table or private room. 当客人要求你为他订餐时，要注意询问他是要订餐台还是要包间。 *2. Ask the guest about the information of the table reservation: 从客人那里获得下列用餐信息： The number of the persons. Atable in the lobby or a private room is needed by the guests. The demands for the table or the private room. The time of arrival. Under whose name the reservation is made. The contact telephone number or the room number. 就餐人数;客人需订餐厅大堂的餐台还是包间；对餐台还是包间的要求；到达时间；以谁的名字订餐；联系或房号。 *3. Confirm. 确认。 *4. Express your expectation to the guests. 表达对客人的期盼。用餐预订行业实用句 *1. 查看座位 Just a moment, please. I’ll check the availability for you.

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常用酒店英语词汇大全如下

常用酒店英语词汇大全如下： Restaurant 酒店里面的称为餐厅，酒店外的可以叫饭馆或者餐馆都可以B&B 家庭式酒店 Boutique hotel 精品酒店 Resort 度假村 King-size 特大号床 Queen-size 大号床 Twin beds 双床房 Single bed 单床房 Double room 双人间 Single room 单人间 Suite 套房 Studio suite 公寓套房 Adjoining room 相邻房 Connecting room 连通房 Executive Floor 行政楼层 Bellboy 行李员 Concierge 礼宾 Receptionist 前台接待 Reception/Front desk 前台 Coach 旅游大巴 Reservation 预订(不是预定) Doorman 门房门童 Housekeeping staff 客房清洁人员

Room service 客房服务，有时特指客房送餐服务 Ground 花园 Tip 小费 Service charge 服务费 Turn down 开夜床服务(指的是傍晚的时候再次整理房间，使客人晚上睡的舒服) Executive room 商务房 Shuttle bus 班车 Do Not Disturb Sign /DND sign请勿打扰牌 Please Make Up sign /PMU sign 请收拾房间牌 check-out 退房 check-in 登记入住 lobby 大堂 Owner response: 业主回复 Porter门房 Hotel Concierge酒店礼宾部 Procurement Manager; Purchasing Manager采购部经理 Food & Beverage Manager; Catering Manager餐饮部经理 Table Hostess餐桌女服务员 Kitchen Hand; Kitchen Help; Kitchen Worker厨工 Cook; Chef厨师 Head Chef厨师长 Cook炊事员

饭店服务员常用英语口语

饭店服务员常用英语口语 1、 What kind of rooms(foods)would you lik e to have? 您需要什么样的房间（吃什么样的菜）？2、 Here is a brochure of our hotel and tariff. 这是介绍我们饭店的小册子和价目表。 3、 We'll give you a10%(ten percent)discou nt. 我们给您九折优惠。 4、 We'll offer tour guides complimentary br eakfasts. 我们给陪同提供免费早餐。 5、We accept your terms. 我们接受您的条件。 6、May I introduce myself? 让我介绍我自己。 7、May I present you a litter souvenir?请接受我们的一点小纪念品。 8、Let's drink to our friendship! 为我们的友谊干杯！ 9、 Let me propose a toast to the health of o ur guests! 建议为在座客人的健康干杯！ 10、Cheers!(Bottoms!) 干杯！ 11、How do you like Chinese food?

您喜欢中国菜吗？ 12、What do you think of our service?您对我们的服务有什么意见？ 13、 Thank you for your comments(complime nt,suggestions). 谢谢您给我们提的意见（赞扬、建议）14、 I'm afraid it's against the hotel's regulatio ns. 这是违反饭店规章制度的。 15、In our hotel we don't accept tips.我们饭店是不收小费的。 16、 It's our pleasure to serve our guests well.我们为能为客人服务好而感到高兴。 17、Thank you all the same. 然而，还是要谢谢您。 16、 I'm afraid you'll have to pay for the dama ge. 您必须赔偿。 17、Thank you for telling us about it. 谢谢您告诉我们 18、I'll look into the mater right away.我马上去处理这件事情。 19、I assure you it wont happen again.我保证此类事情不会再发生。 20、Please don't worry,sir(madam) 先生（夫人），请不必担心。 21、 I will send someone up to your room righ t away. 我马上派人到你的房间去。

酒店英语期末考试

1.What are the responsibilities of a receptionist? 2.What are the responsibilities of a room attendant ? 3.Guest:Your name is Mark brown. You’d like to reserve a single room away from the street from 12 to 15 April. You are calling the hotel. Receptionist: You answer the phone and accept the booking. 4.Guest: Your name is Mary Liu. You are in room 1234 and you want to check out. When you see the bill you find there is a laundry charge for 68 yuan, but you did not use the laundry service. Cashier: when the guest complains about the overcharge, you recheck the bill and find that you have really made a mistake. You apologize to the guest and make out another bill. 5.Guest: you are the guests and have come to the restaurant with a reservation. You have reserved a private room in 301. Hostess: lead the guests to their room and take the menu for the guests. Waitress: take order for the guest. Guests: You have no idea about the Chinese dish. You ask the waitress to recommend some dishes. Pickled cucumber 酱黄瓜Steamed beaf balls 蒸牛肉丸 Kong Pao Chicken Jacket potato 带皮烤的马铃薯 Spicy Chicked 怪味鸡Fried mandarin fish in squirrel shape 松鼠桂鱼 Twice-cooked pork slices 回锅肉 Beijing roast duck 北京烤鸭Sweet and sour pork 咕噜肉

对口英语试题及答案

一、单项选择从每题所给的A、B、C、D四个选项中，选出最佳选项 best friend Neil is ________ honest boy. You can believe him. A. a B. an D./ like red best. What about___________? ---My favourite colour is orange. It represents joy. A. you I have a ticket , please? ---Sorry,sir. All the tickets were sold out ten minutes ago. A. May you seen the film Alice in Wonderful? ---Yes. ____________ wonderful film it is! A. What a a Xiang came third ______ the 110-meter-hurdle race last month in Shanghai. ’s go hiking ___________ staying at home , shall we? ----A good idea. A. as well as order to of addition to _________ nature is to help ourselves , or we will be punished. the disaster can destroy our homes, but_______can destroy the love in our people. fire was completely ________ shortly afterwards with the help of the firemen. down out out away , I’m really ________ about the result of the exam. ---Cheer up. I believe you can be successful. can use QQ to communicate with each other online. ----Good. Will you you please show me ____________. to use B. how to use it to use to use it you like to have ___________ cake ? ----No, thanks. I’ve had two. That’s enough. other ’s the news about ? ---________ entertainment stars gathered to attact donations for Yushu. member of kind of packet of number of seem to be lost. Could you tell me ___________? ---Sure. You can take the bus to get there. A. where is the nearest hospital long it will take me to the airport far is my trip to the Olympic Village I can get to the National Museum , Frank. I’m busy today. I can’t go swimmming with you.

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