Upstar Presentation 2005 with Service Plan

循环声带：各位尊贵的嘉宾、伙伴们，晚上好！欢迎大家参加友邦广州2005年度杰出代理人荣誉晚宴，晚宴即将开始，请大家就坐！如有问题请咨询工作人员！希望大家在这里度过一个轻松、愉快的晚上，谢谢！开场提醒声带：各位尊贵的嘉宾、伙伴们，晚上好！友邦广州2005年度杰出代理人荣誉晚宴即将开始，请大家就坐。

为保证晚宴的顺利进行，请将您的通讯工具调至无声状态，多谢合作！开场声带：友邦广州2005年度杰出代理人荣誉晚宴现在开始，掌声有请晚宴司仪！结束声带：各位尊贵的嘉宾、伙伴们，友邦广州2005年度杰出代理人荣誉晚宴现已圆满结束，非常感谢大家与我们共同度过了一个愉快的晚上，希望大家在2006年再接再厉，创造更辉煌的未来！再见，祝各位晚安！MC串词：（男主持：王鑫女主持：李力）开场白：男：各位尊贵的嘉宾。

女：各位杰出的伙伴们。

合：大家晚上好。

男：非常欢迎大家参加友邦广州2005年度杰出代理人荣誉晚宴，共同庆祝我们在过去一年里所取得的辉煌与成就！希望大家在这里度过一个美好的夜晚！女：没错，王鑫，我想大家都参加了今天下午举行的友邦广州2005年度杰出代理人颁奖典礼，听说现场的场面真的非常热烈、群情激昂。

男：是的，那我们在这里首先向所有获得荣誉的伙伴们表示最热烈的祝贺！女：让我们再次把掌声献给我们的杰出伙伴们，好吗！女：王鑫，据我所知，我们今晚的晚宴跟以往也会有所不同，对吗？男：没错，在今晚的晚宴上，我们也同样会颁出部分的荣誉奖项！女：我们还会有哪些伙伴们获得荣誉呢，在这里先卖一个小关子，稍后会向大家揭晓。

男：当然，在今晚这个舞台上，我们还为大家精心准备了许多精彩的节目。

女：希望大家在这里度过一个美好的夜晚。

亮灯仪式：男：下面，让我们掌声有请为我们主持亮灯仪式！（追灯光打向大门，大门打开，领导在礼仪小姐的陪同下走上舞台）女：让我们共同见证这个美好的时刻。

男：朋友们，让我们共同倒数！合：5，4，3，2，1（领导主持仪式，全场亮灯）女：谢谢，非常感谢！男：这是非常激动人心的一刻！女：友邦广州已经走过十年的辉煌历程。

给服务机构写一封自荐信,英语作文Dear Service Heroes,My name is Tommy and I'm 8 years old. I really want to work with your awesome organization! I heard you help people and make the world better. That sounds like the coolest job ever.I may be just a kid, but I'm really good at helping. I help my mom set the table every night for dinner. I have to carry the heavy plates and cups very carefully so I don't drop them. It's not easy! But I never spill a single drop. I'm great at chores like making my bed, cleaning my room, and taking out the trash too. Helping out at home gets me ready to help out everywhere else.I'm also really good at being nice to people. My best friend Jacob was being picked on at school for wearing thick glasses. I stuck up for him and told the mean kids to stop. Now Jacob and I are inseparable! We always have each other's backs. Your organization probably needs people who can be nice and stick up for others. I can definitely do that.One of my favorite things is reading books to younger kids. I go to the library every week and the librarians let me read story books to the little kids in the kids section. I use different voices for all the characters to make it more fun. The kids laugh at thesilly voices and pay really good attention. I'm like a little teacher! If I worked with you, I could read to kids while you run errands or do other important jobs.In school, I get really good grades, especially in math. I can already do multiplication, division, adding, and subtracting - even numbers in the thousands! Numbers are easy as pie for me. If your organization needs to calculate costs for supplies or count up money from bake sales, I'm your guy. You'll never have to worry about messy math mistakes with me around.I'm also a super hard worker. My mom says I have unbelievable energy and motivation. I wake up brightand early at 6am every day without even needing an alarm clock! As soon as I'm up, I do all my morning chores like feeding my dog Rufus before having breakfast. I'm always eager to lend a hand, no task is too big or too small for me. I'll work as hard as a kid possibly can for your organization.In my free time, I love playing sports like soccer, basketball, and swimming. I'm super athletic and have a lot of endurance from running around at practice and games. So if your organization needs kids stuffed into tight spaces to fix stuff or climb trees to rescue kittens, I'm your man! My parents always say I have the boundless energy of a puppy.I'm also really good at arts and crafts. My drawings and paintings always get hung up at school because they're so great.I can make decorations for your office out of popsicle sticks, clay, pipe cleaners - you name it! Arts and crafts are super fun and keep me busy for hours. Maybe I could entertain younger kids with craft projects while you work?I may be just a little kid, but I'm responsible, hard-working, nice, athletic, artistic, and great with numbers. Those are some awesome skills that could really help out your service organization! Just imagine how much more you could get done with an eager kid helper like me on your team.I could put in volunteer hours after school, on weekends, and over school breaks. I'll work whenever you need me! My family always says I have a giving heart and want to make the world better. What better way than devoting my time to your cause? I have so much energy just waiting to be spent helping others.I really, really, really hope you'll give me a chance to join your group. I promise I'll be the hardest worker you've ever seen! Just tell me when I can start. Thanks for considering my application!Your friend,Tommy。

05年BEC高级口试真题及应考提示2Samples（部分口语试题参考答案）1、Customer Relations: how to maintain customer interest in a company’s productsAs is know to all, it is very important for a company to maintain customer interest in their products. I think a company should try every possible way to retain its current customers.First, it should always make sure that it provides its customers with quality goods and after-sales service. Second, it should lay enough emphasis on the feedback from its current customers and take prompt action to take care of their needs and demands. Third, if possible it may provide some incentives to its old customers. For example, it can grant a certain discount to them if their purchases reach a certain amount. Apart from all these, a company should design strategies to attract new customers and create transactions with them, to expand their customer base, so to speak. These strategies include product diversification and upgrading.All in all, a company should try its utmost to keep its current customers satisfied with its products and services, and at the same time it should stay ahead of the market through product and pricing strategies.2、How to fill a key vacancyIn order to fill a key vacancy, a company will usually follow the same standard procedure.It will begin by producing an accurate job description of what it would like the successful candidate to do. From this, it can then produce a profile of this ideal candidate, which is a list of skills, experience, attributes and so on.Having produced this profile, the company must then decide on the best recruitment method to capture a candidate with this profile. This might be an internal advertisement or an external advertisement in a newspaper, on the Internet say, even an agency or perhaps a headhunter.Having decided on the best recruitment method, the advertisements are then placed or the headhunter contacted and a list of candidates will be then drawn up to be put through the company’s recruitment processes. This might be interviews, psychometric tests or even hand-writing analysis. This will then produce the ideal candidate for the company.The company will then have to negotiate terms with this candidate and, hopefully, this will result in terms which are both affordable for the company and attractive enough to get the candidate they want.Background Information3、Career Planning: how to assess the career opportunities provided by different types of companiesCareer PlanningEven after a job is offered and accepted, career decisions must be made. On-the-job experience may affect the desired path. Aspiring to achieve a position above the present position is natural. The planned career path to that position may involve either a series of promotions within the firm or switching to a different firm. While planning a career path is a useful motivator, the plans should be achievable. If everyone planned to be president of a company, most plans would not be achieved. This can cause frustration. A preferable career path would include short-term goals, since some ultimate goals may take twenty years or longer. The use of short-term goalscan reinforce confidence as goals are achieved.Career Development: the importance of acquiring a range of skills throughout your careerIt is important a person to have a range of skills in the course of his career development. When he has a range of skills, he is obviously more competitive than those who don’t and therefore has more chances of promotion. And it will be easier for him to find a job outside his company if he is not satisfied with his present job. In addition, a person with a range of skills is more likely to work his way up to the top of the corporate ladder.4、Human Resources: how to provide effective support for new members of staffTraining: The importance of a continuous programme of staff training within a companyStaff Management: how to achieve and maintain high motivation among a workforceMotivating Employees: Employees tend to be more satisfied with their jobs if they are provided (1) compensation that is aligned with their performance, (2) job security, (3) a flexible work schedule, and (4) employee involvement programs. Firms should offer job security, compensation that is tied to employee performance, more flexible work schedules, and more employee involvement programs. To the extent that job satisfaction can motivate employees to improve their performance, firms may be able to a higher production level by providing greater job satisfaction.5、Marketing ResearchManagers cannot always wait for information to arrive in bits and pieces from the marketing intelligence system. They often require formal studies of specific situations.For example, Toshiba wants to know how many and what kinds of people or companies will buy its new superfast laptop computer. Or Barat College in Lake Forest, Illinois, needs to know what percentage of its target market has heard of Barat, how they heard, what they know, and how they feel about Barat. In such situations, the marketing intelligence system will not provide the detailed information needed. Managers will need marketing research.We define marketing research as the systematic design, collection, analysis, and reporting of data and findings relevant to a specific marketing situation facing an organization. Every marketer needs research. Marketing researchers engage in a wide variety of activities, ranging from market potential and market share studies, to assessments of customer satisfaction and purchase behavior, to studies of pricing, distribution, and promotion activities.A company can conduct marketing research in its own research department or have some or all of it done outside. Although most large companies have their own marketing research departments, they often use outside firms to do special research tasks or studies. A company with no research department has to buy the services of research firms.。

20% 15% 10% 5% 0% 2002 2003
Energy Industry
Cross Industry
SAP AG 2005, Title of Presentation / Speaker Name / 8
Implication of Government Regulations on Utilities


Security Issues, systems vulnerable to cyber and physical attacks The 2002 Public Health and Bio-Terrorism Preparedness and Response Act required water utilities to evaluate system-wide vulnerabilities and develop emergency response protocols.
Challenges
Largely a regulated monopoly business with limited competitive market-based catalysts for change near term Highly fragmented industry with a small number of private companies. Aged water infrastructure requires upgrade Continuing industry consolidation (via foreign buyers) Efficiently manage “Meter to Cash” Security of supply and Terrorism Threats Deployment of AMR technology requires comprehensive back office solutions for billing and meter data management