秘书英语unit 11
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秘书英语(ppt175)
5
other person wait around for your call.
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Unit 1 Read to Know
Section A : Phone Call Etiquette ✓ Read the passage and answer questions:
1. What does this passage mainly talk about? 2. What will you say when you receive a call? 3. What does the word “white lies” mean in the text?
4. When you misdial, you should apologize rather than
simply hanging up without an explanation.
5. Smile when you answer the phone. Even though he or she can’t
✓ Chinese-English Translation (PracticeⅢ)
1. Without a cod of ethics, work would turn into a chaos.
2. Smiling while you speak on the phone can make the listener
When you are out of the office or away from your desk for more than a few minutes, forward your phone to voicemail.
If the caller has reached a wrong number, be courteous. If possible, take the time to find out where they should be calling/to whom they should be speaking.
文秘英语授课计划
黄冈科技职业学院学期授课计划（2011——2012学年第一学期）开课单位:外语系教研室: 商务英语课程名称: 文秘英语授课班级: 10商英（1）班任课教师: 应克冬编制日期： 2011年 8月 30日黄冈科技职业学院教务处制学期授课计划编写说明一、学期授课计划是教师落实课程标准要求，安排教学内容、教学方式和教学进度的具体计划。
二、学期授课计划由任课教师根据课程标准、校历、授课任务书逐项认真填写，根据一次授课学时为单元填报，同时考虑节、假日及全院性活动，注意掌握机动课时。
三、本计划内的“教学内容”、“教学课时”均包括理论教学和实践教学。
与理论教学相配套的实践教学部分由理论课教师与实训课指导教师共同填写。
四、独立设置的实践环节（包括校外顶岗实习）可参照本授课计划格式单独制订授课计划，须注明实践时间、实习单位（地点）、学生分组情况及指导教师等。
五、任课教师于开学第一周内完成授课计划编制，并经教研室、系部（区）审批后执行。
属跨系（区）任教的教师，学期授课计划还需经学生所在系审批后方可执行。
学期授课计划一式三份，一份存任课教师，一份存系、部（区），一份由系、部（区）集中送教务处教务科。
属跨系（区）任教的教师，则一式四份，须另行送一份学生所在系（区）存档。
六、学期授课计划经批准后不得随意变更，确需修订的须经系、部（区）负责人同意（跨系（区）任教的还须经学生所在系（区）负责人同意），并报教务处备案。
- -- 1 -- 2 -黄冈科技职业学院学期授课计划（教学进程表）- -- 3 -黄冈科技职业学院学期授课计划（教学进程表）- 4 -黄冈科技职业学院学期授课计划（教学进程表）- -- 5 -黄冈科技职业学院学期授课计划（教学进程表）- 6 -黄冈科技职业学院学期授课计划（教学进程表）- -- 7 -- 8 -- - - 9 -。
秘书英语Unit11 We are preparing the trade show共44页文档
A: I’m sorry to have kept you waiting so long, Connie. Thanks for your patienபைடு நூலகம்e!
B: Oh, no! It’s me (who) interrupt you. A: Anything I can help you? B: Yes. I’d like to ask your department to make out an exhibition brochure for a new project. A: Do you mean the topic we discussed at the meeting two days ago? B: Yes. The boss hopes to give it a kick-off right away, so I need you to lend a hand in it. A: No problem, just name it. B: Thanks! To prepare for an early sales promotion, a brochure needs to be drawn up and designed.
11.1 Sprsking Module
Task Two Pair Work
Direction: Work with your partner on the following conversation , and use it as guide when making up your own conversation.
11.1 Sprsking Module
Task One Warming-up
Welcome to our exhibition hall. Please take your time. Please go to the Business Center if you’d like to send faxes, do photocopying, print business cards and make inquiries on the internet. The visitor guide indicates the layout of the exhibits areas in halls and the timetable of the shuttle bus. We shall deliver you the show-updates, pre-show guide, the schedule of concurrent events and so on, to keep you better informed about the show. You may fill in this form if you are interested in making a one-day tour around Shanghai or some scenic spots outside of the city after the exhibition.
B: Oh, no! It’s me (who) interrupt you. A: Anything I can help you? B: Yes. I’d like to ask your department to make out an exhibition brochure for a new project. A: Do you mean the topic we discussed at the meeting two days ago? B: Yes. The boss hopes to give it a kick-off right away, so I need you to lend a hand in it. A: No problem, just name it. B: Thanks! To prepare for an early sales promotion, a brochure needs to be drawn up and designed.
11.1 Sprsking Module
Task Two Pair Work
Direction: Work with your partner on the following conversation , and use it as guide when making up your own conversation.
11.1 Sprsking Module
Task One Warming-up
Welcome to our exhibition hall. Please take your time. Please go to the Business Center if you’d like to send faxes, do photocopying, print business cards and make inquiries on the internet. The visitor guide indicates the layout of the exhibits areas in halls and the timetable of the shuttle bus. We shall deliver you the show-updates, pre-show guide, the schedule of concurrent events and so on, to keep you better informed about the show. You may fill in this form if you are interested in making a one-day tour around Shanghai or some scenic spots outside of the city after the exhibition.
秘书英语课件
Sales Contract/ Sales Confirmation When the seller or buyer completely agrees with the terms and conditions of an order, he will send a Sales Contract or Sales Confirmation or a Purchase Order or Purchase Confirmation to the other side to ask for counter-signature so as to avoid misunderstanding between them. Before sending out the contract or confirmation, you should pay special attention to the price, terms of payment, specification, quality and port of destination, etc.
Exercises: 1. What do you think of a qualified secretary? 2. Discuss the main functions of office management with your partner.
Reading Activity 2 Handling Emergencies It is very important for a secretary to handle emergencies such as dealing with an offensive telephone call, sending for an ambulance and reporting a fire and bomb alert. For one example, it’s a common thing for a secretary to receive an offensive or threatening telephone call. The usual way to deal with the situation is to cut off the caller at once and not to tell the name of the organization. The secretary should let the security office and the police know if the call continues.
Exercises: 1. What do you think of a qualified secretary? 2. Discuss the main functions of office management with your partner.
Reading Activity 2 Handling Emergencies It is very important for a secretary to handle emergencies such as dealing with an offensive telephone call, sending for an ambulance and reporting a fire and bomb alert. For one example, it’s a common thing for a secretary to receive an offensive or threatening telephone call. The usual way to deal with the situation is to cut off the caller at once and not to tell the name of the organization. The secretary should let the security office and the police know if the call continues.
《秘书英语Unit》课件
PPT课件总结
05
学习成果总结
掌握秘书英语的基本词汇和表达 提高秘书英语的听说读写能力 学会制作PPT课件的技巧和方法 提高秘书英语的实际应用能力
学习经验分享
学习PPT课件的目的：提高英语水平，掌握秘书技能
学习方法：多听、多说、多练，注重实际应用
学习难点：词汇、语法、表达方式 学习建议：制定学习计划，坚持每天学习，多与他人交流，提高口 语表达能力
添加标题
介绍：I'd like to introduce you to Mr./Ms.
添加标题
安排会议：I'd like to schedule a meeting for you.
添加标题
提醒：Please remember to bring your laptop.
添加标题 添加标题
结束会议：Thank you for your time.
•
秘书：secretary
•
办公室：office
•
邮件：email
•
电话：phone call
•
预约：appointment
•
报告：report
•
计划：plan
•
任务：task
•
截止日期：deadline
•
紧急：urgent
•
重要：important
•
通知：notification
•
提醒：reminder
01
PPT课件介绍
02
课件背景介绍
秘书英语Unit PPT课件是为了 帮助秘书提高英 语水平而设计的
课件内容涵盖了 秘书工作中常用 的英语词汇、短 语和句子
课件采用图文并 茂的形式，易于 理解和记忆
秘书英语(课本三级,Keys)
Unit 4
(Page 170)
1. executive 3. attending 5. arrives 7. available (in)
2. appointment 4. receptionist 6. as soon as possible 8.get in touch with
Unit5 (Page173) 1.1)final 2) Attached 4) achieve 5) capacity 2.1) submit 3) amendments
3) potential 6)summarized
2) revise 4) available
Unit6 (Page181) 1.1)meeting 3)poor 2.1)regularly 3)flexible
2)inspected 4) correct 2)research
Unit7
1) 2) 3) 4) 5) 6) 7) 8) 9) 10) very important ∨ not important ∨ ∨ ∨ ∨ ∨ ∨ ∨ ∨ ∨
(Page195) 1. Text 1—D Text2–- A Text 4—C Text5—E 2. 1)Enclose 2)Acknowledge 4)Remit 5)Enamel 7)Crack 8)Replace 10)Wholesale 11)Reasonable 13)Reatail 14)Recommend
7. I’ll put you through to him. 8. The branches put in for 400 units each. 9. We were put off by the weather. 10. He told me to put down on paper. 11. Don’t put it off till tomorrow. 12. I think we should put it forward at the next meeting.
《秘书英语》(第三版)教师用书 Unit 17
一、教师用书Unit 17 How Does A Secretary Say Goodbye Impressively?本单元教学要求：1．进一步了解秘书的工作性质和特点2．熟悉送行的程序和工作细节3．掌握送行的礼仪规范Section 1 Seeing the Guests Off at the Airport一、背景知识迎来送往，是社会交往接待活动中最基本的形式和重要环节，是表达主人情谊、体现礼貌素养的重要方面。
秘书作为公司形象的代表要时刻注意遵守迎来送往的礼仪。
迎接是给客人留下第一印象的工作。
做得好就为下一步工作的顺利进行打下了良好的基础。
送客是接待过程中最后一个环节，也是非常关键的一步。
如果整个接待工作其他环节都安排得很详细周密，但却忽略送客这最后一个环节，往往会给客户留下虎头蛇尾、草草收场的感觉。
因此，秘书作为接送工作的主要策划人和参与者，必须遵守送客礼仪，使接待工作善始善终，有个圆满的结局，给客户留下更深刻的印象。
总之，秘书要未雨绸缪，事无巨细，时时想得周到、得体，为单位和个人树立良好的形象，为接待工作锦上添花。
二、课前提问1．What do you usually say when you see someone off at the airport or at the railway station?2. What do you like to do when you have to see somebody off at the airport or at the railwaystation?3. What do you like to say when some people see you off at the airport or at the railway station?三、语言学习1. it’s time (for somebody) to do something 该到（某人）做某事的时间了：It is time for the staff in the company to be relaxed. 是时候让公司员工们休息一下了。
《秘书英语》11Complaints,Adjustments and After-sales Services
Ⅱ. Language Points
3.cancel ['kænsəl] v. 取消 He cancelled his order. 他撤消了定货单。 The match had to be cancelled because of bad weather. 比赛因天气不好只得取消。
Ⅳ. Practical Writing
下面是写特别理赔信应遵循的法则：
1. Begin with pleasant comments that will draw the
reader's attention and make him receptive to the problem and its solution.
We are sorry to learn of your complaints about the quality of the
goods and are prepared to accept your claim.
我们遗憾地得知你方关于货物质量的意见，并准备接受索赔要
求。
Enclosed is our check in final and complete settlement of this claim.
门投诉。
收到投诉的一方，应予以及时回复，表明自己的态
度。
Ⅳ. Practical Writing
在撰写投诉或索赔信时，要先说明原委，即事情的
前因后果和造成的不便及损失，然后提出要求，或 赔礼道歉，或退款，打折等。措词因审慎，不用威 胁性的词句，语气不宜过重。
在写索赔信的时候，过于强硬、愤怒的语气不会有 太大的作用。语气表达态度。为了说服对方接受你 的合理的理赔要求，信必须写得合理、有逻辑，语 气必须礼貌适宜。
秘书英语Unit 11
用的应用文。通知的写法有两种，一种是以布告形式 贴出，把事情通知有关人员，如学生、观众等，通常不用
称呼；另一种是以书信的形式，发给有关人员。布告形式
的通知常常是张贴在显眼的位置，多用notice作标志。为 了醒目起见，可用大写NOTICE，并常写在正文上方的正中 位置。
Notice
发出通知的人或单位的名称，一般写在标志的上方或 在正文后面的右下角；发出通知的时间要写在正文的左 下角，也可按书信格式写在正文的右上角。通知正文要 把所做事情的具体时间、地点、概括性内容、出席对象、 工作内容和要求及有关注意事项写清楚。被通知的单位
Lost & Found
Sample Four
Found Found: pick up a piece of watch Location : Reading room Date: Friday. I picked up a piece of watch in the reading room on Friday.please call （come）… if you lost. Reply to: please call（come）….
Cathy
Note of Congratulation
Dear Rosemary,
August 20
Байду номын сангаас
The news of your music scholarship to the University made my day. No one could have been more deserving. How exciting it must be to realize your dream after all those years of faithful practice and proficient performance. Your diligence combined with your innate talents indicates a dynamic future. I wish you all the best in your college years. Kate
称呼；另一种是以书信的形式，发给有关人员。布告形式
的通知常常是张贴在显眼的位置，多用notice作标志。为 了醒目起见，可用大写NOTICE，并常写在正文上方的正中 位置。
Notice
发出通知的人或单位的名称，一般写在标志的上方或 在正文后面的右下角；发出通知的时间要写在正文的左 下角，也可按书信格式写在正文的右上角。通知正文要 把所做事情的具体时间、地点、概括性内容、出席对象、 工作内容和要求及有关注意事项写清楚。被通知的单位
Lost & Found
Sample Four
Found Found: pick up a piece of watch Location : Reading room Date: Friday. I picked up a piece of watch in the reading room on Friday.please call （come）… if you lost. Reply to: please call（come）….
Cathy
Note of Congratulation
Dear Rosemary,
August 20
Байду номын сангаас
The news of your music scholarship to the University made my day. No one could have been more deserving. How exciting it must be to realize your dream after all those years of faithful practice and proficient performance. Your diligence combined with your innate talents indicates a dynamic future. I wish you all the best in your college years. Kate
秘书英语课后答案
秘书英语课后答案（第二版）UNIT 1 How Does One Become a Secretary?(1)what has made you decide to apply for a position here?(2) My responsibilities include typing, filing, and answering telephone(3) you’re looking for an executive secretary(4) assist me in my daily routine, dealing with correspondence(5) I am more confident that I am able to handle the office routine.5.1)I am very happy that I have the chance for this personal interview.2)I had a part-time job for three months at Far East Trade Company as a personnel assistant.3)As a secretary I usually need to deal with people from other cultures.4)My plan is to become a successful secretary because I have been well trained for this.5) A secretary must team up with other coleagues for a smooth operation to maximize working efficiency.6)I want to ask about the salary and benefits in the company.UNIT 2 How Does a Secretary Work in the Office?1) take this opportunity 2) is divided into four departments 3) Let’s deal with each one in turn4) she’ll leave at the end of the week 5) is responsible for1)We should go round and meet some of the staff you’ll be working with.2)Let’s start with Ling Yun.3)I’m looking forward to seeing you next week.4)Can I have a few moments of your time?5)You’ll be spending today and tomorrow with h im.6)She is leaving us at the end of the week and then you’ll take her place.UNIT 4 How Does a Secretary Receive Visitors?1) I have an appointment with Mr. Ling Yun at 11 o’clock.2). I’ve been sitting for the last three hours3) How do you take your coffee?A: Good morning, sir. Can I help you?B: Yes, I would like to see Mr. Ling Yun please.A: Do you have an appointment?B: No. I’m afraid I haven’t. I’m from Wilson Motors, and I’ve come to see Mr. Ling todiscuss sales of our new model.A: 请问，您的名字是…？B: 福斯特，约翰•福斯特, 来自威尔森汽车公司。
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Listening & Speaking 1
A. Extensive Listening The General Manager Mr. Yang is discussing his send-off speech with his secretary Miss Wang. Listen to the Listening & Speaking 1 and answer the following questions. 1. When will the US delegation go back? 2. How about the welcome speech of Mr. Yang? 3. What needs to be made clear firstly of the send-off speech? 4. What do you know about the farewell speech of Mr. Smith?
should surely tell them to get there earlier. Usually before guests leave the hotel, you should go there to help the guests with some important matters: making sure that all of the guests have cleared with hotel cashier and making sure that they have returned their room keys and have taken with them their passports and other documents. You should also telephone the driver to make sure that the car or the taxi will be there on time. Never leave waiting room until you see the guests off. After saying goodbye to guests, you should stay at the airport until the plane takes off in case something unexpected may happen. For example, the flight may be delayed or cancelled.
Warm-up
A. Look at the pictures and match them with the words or phrases in the box. A. taking a photo B. presenting gifts C. making a speech D. flying back E. champagne F. waving hands B. According to the above-mentioned words or phrases, answer the following questions. 1. Before seeing the guests off, what kind of things do you need to do? 2. What should you say during a farewell party or a dinner? 3. What kind of things will you choose as presents when you say goodbye to your guests?
Unit 11 Seeing the Visitor off
An Introduction of Plot
The delegation of Group Danone finishes their work in China and prepares to go back to America. The secretary Miss Wang is seeing them off at the airport.
D. Simulated Speaking Student A: You are a secretary of Xing Hua Company. Your manager asks you to prepare the send-off party for the business associates from the US. You are discussing the details with your manager. Student B: You are Mr. Song, the General Manager of Xing Hua Company. Before the leave of your American business associates, you want to throw a small party for them, so you discuss it with your secretary Miss Li.
Listening & Speaking 2
A. Extensive Listening Miss Wang is seeing Mr. Smith and his colleagues off on behalf of the General Manager at the airport. Listen to the Listening & Speaking 2 and decide whether the following statements are T (true) or F (false). ( )1. Mr. Smith had a very pleasant time in China. ( )2. Mr. Smith didn’t have enough time to visit all of the places of interest. ( )3. Mr. Smith will come to China again. ( )4. Mr. Smith has invited Miss Wang to his country.
C. Simulated Speaking Student A: You are a secretary of Xing Hua Company. On behalf of your manager, you see your business associate Mr. Green off at the airport. You give his daughter a small gift and express your wishes for your business in the future. He appreciates it a lot and also invites you to the US. Student B: You are the business associate of Xing Hua Company from the US. Now at the airport, secretary Miss Li is seeing you off and gives you a farewell gift. You like it very much, and are deeply moved. Both of you hope to have a further co-operation in the future, and you also invite her to come to America.
Reading
All Is Well That Ends Well As a good secretary, you must bear in mind the rule that all is well that ends well when you are seeing off a visiting delegation from abroad. It is your last work, so you’d better make it even more perfect than the early work you have done. In order to do the work well, you should make a special itinerary for it thoughtfully and try to follow the prescribed order in the work. Generally, you should do things as follows: you need to arrange people concerned to go to the hotel and say goodbye to the guests the day before they leave or arrange those who plan to see the guests off to go to the hotel and accompany them to the airport. If they would like to go there directly, you
Background knowledge
Farewell can also be regarded as an important etiquette in business. It is the last step in business activities, but not the least. In most situations, the host side will hold a party or a dinner for guests before they leave. At the party, representatives from two sides will give a short speech in succession (相继地). The host always concludes the staying of guests and praises their achievements, and he may also present his best wishes for the future. The guest will make a similar speech and show his appreciation for the support of the ks according to the passage. You must the rule that all is well that ends well when you are seeing off a visiting delegation from . It is your last work, so you’d better make it even more than the early work you have done. You need to people concerned to go to the hotel and say goodbye to the guests the day before they leave. Before guests leave the hotel, you should go there to help them with some important matters: making sure that all of them have the hotel cashier and making sure that they have returned their and have taken with them their and other . After saying goodbye to the guests, you should at the airport until the plane takes off something unexpected may happen. For example, the flight may be .