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《文秘英语》课程教学大纲一、课程的性质和任务《文秘英语》为商务英语专业的一门专业必修课。
通过对本课程的学习，使学生能够掌握秘书工作中所需要掌握的基本技能，并能用流利的英语进行口头和笔头的对外交流和内部沟通，使学生成为具备双语综合能力的涉外秘书或文员。
二、课程的基本内容1、Students are required to know duties and skills of a secretary and to be familiarwith the resume; to master how to write and reply an application letter.2、Students are required to know proper office etiquette and how to receivevisitors; to master how to write letters of invitation.3、Students are required to know how to adapt various work styles of the boss; tomaster how to write a notice.4、Students are required to know something about marketing management andorganization; to grasp how to write a memo.5、Students are required to know something about communication and how tomake appointments; to grasp how to write welcome/farewell speech.6、Students are required to know employee training; to master office management.7、Students are required to know negotiation and agenda composition; to masterminutes of meeting.8、Students are required to know product planning and questionnaire of newproducts; to master how and how to write letters of reservation.9、Students are required to know Multinational Corporation and companyoverview; to master how to make a press release.10、Students are required to know post-sale service and how to make customerssatisfied; to grasp how to make proposals.三、课程的基本要求本课程要求学生具备一定的英语基本会话能力及商务英语基础知识。
秘书英语课程标准课程编码：205226总学时： 64 理论学时：48 实践学时：16学分：4适用专业：第一部分前言一、课程性质：《文秘英语》是英语专业开设的一门专业拓展课，内容涉及办公室工作职责、秘书行为、岗位设计及管理、人员和组织管理、员工间的交流和交际、国际雇员、文化冲突、产品开发，以及个人履历表、接待来访者、员工评估表、会展调查、预约安排、会议议程等常见的涉外实用性文章的阅读与翻译；也包括涉外业务应用文模拟套写和听力与会话等。
旨在使学生熟悉办公室中常见的涉外活动，提高涉外英语交际能力，包括专业阅读、翻译、写作和口头交际的能力。
开设本课程之前需要先修阅读、精读、写作、听力、口语等基础课。
二、课程作用：本课程旨在使学生学习并掌握现代秘书需要具备的职业素养和工作技能。
主要训练学生从事各种办公室工作的技能：包括职业发展、商务礼仪、办公自动化、文书档案管理、口语交际、公文和商务写作、会议组织与协调、差旅安排、时间管理、处理投诉等方面的能力。
学习本课程后，学生能够阅读与翻译常见的涉外实用性文章，掌握涉外业务应用文模拟套写和听力与会话等技能。
三、课程的设计思路：文秘英语是一门实践性和功能性都很强的课程，旨在使英语专业学生熟练掌握英语、办公自动化设备，适应社会需要，熟悉办公室中常见的涉外活动，提高英语交际能力，包括专业文献阅读、写作、翻译和口头交际的能力。
通过该课程的学习，学生既具有广博的知识和扎实的英语语言基本功，又熟悉管理业务，能熟练驾驭英语并处理业务工作，有较强的动手能力和适应能力，成为满足社会要求的一专多能的复合型、能力型、应用型人才。
第二部分课程目标本课程是专业课，开设在商务英语专业三年级，具有很强的综合性和操作性。
课程内容设置必要的秘书理论、秘书业务素质，突出对秘书业务技能的训练。
通过教授秘书工作的基本原理，使学生了解秘书、秘书部门和各种秘书工作制度的产生和发展；并通过具体学习商务文书拟写与处理程序、会议组织与管理、办公室事务管理、商务活动管理、财务管理等内容，使学生初步认识秘书职业，掌握秘书工作的相关知识和实务技能，为学生不久后的就业提供更多的渠道。
写在前面的话各位老师：您们好。
欢迎使用劳动版专业英语教材。
如果您在使用中发现问题，或者有任何建议和意见，可与我们联系：联系人：赵硕联系电话：64962011电子邮箱：zhaos@文秘英语（第二版）参考答案Unit 1Lesson1Look and Learn1 cabinet2 monitor3 telephone4 green plant5 hand-shake6 stampDialogueA 1 secretary 2 Mr. Zhang Ming 3 Mr. Richard Thomson ReadingA smile( e ) handshake( a ) slippers( d )T-shirt( f ) suit( c ) shout( b )B Good Impression: smile handshake suitBad Impression: slippers T-shirt shoutLesson 2Look and Learn1 printer2 copier3 fax machine4 scanner5 shredder6 projectorDialogueB 1 receiving guests 2 dealing with phone calls3 taking charge of other basic duties.4 Reading, sorting and organizing a variety of mails5 compose letters6 write notes7 assist in preparing reports, memo8 arrange the business travels for me9 harmonize the relationship10 fileReadingA endless urgency deadline distinguish reasonable secretaryB chat( e ) discuss( d ) smoke( b )angry( a ) type( c ) quarrel( f )C Proper Activities: discuss typeImproper Activities: chat smoke angry quarrelLesson 3Look and Learn1 sofa2 safe3 conference table4 air conditioner5 shield6 potted landscape DialogueA 1 ( d ) 2 ( a )3 ( b )4 ( c )ReadingA file box ( d ) baby bed ( c ) toy ( f )swing ( b ) mural ( e ) bike ( a )B Acceptable: file box muralUnacceptable: baby bed toy swing bikeLesson 4Look and Learn1 energy saving lamp2 recycle3 save waterDialogueA 1 regulate our power use2 get small plants in the office3 implement a recycling program4 turn off the lights when leaving the office5 use energy-saving equipmentB1—c 2—d 3—b 4—aReadingA 1 Yes 2 No 3 Yes 4 NoB significant replace unnecessary scratch incentive benefitUnit 2Lesson1Look and Learn1 calculator2 note book3 scissorsDialogueA 1 quite smooth2 greeting the visitors3 standing to greet a new guest at the tableReadingA 1 C 2B 3 AB business toward contactenthusiasm impression handshakeLesson 2Look and LearnB 1 equipment 2 reception desk 3 registerDialogueA 1 No 2 Yes 3 No 4 YesB1-c 2-d 3-b 4-aLesson 3Look and Learn1 cordless phone2 laptop3 headsetDialogueA 1 to try to answer the telephone by the second or third ring2 to say your name when you answer the telephone3 to have a smile on your face when talking to the customer on thetelephone4 to repeat the question5 to end the call with a warm “Thank you for your call”ReadingA record ( e ) smoke ( f ) eat ( a )noisy ( c ) sleepy( d ) smile ( b )B Acceptable: record smileUnacceptable: smoke eat noisy sleepyLesson 4Look and Learn1 scratch pad2 telephone answering machine3 messageDialogueA 1 Yes 2 No 3 Yes 4 NoB1-d 2-c 3-a 4-bUnit 3Lesson1Look and LearnB 1 airline 2 weather forecast 3 transportationDialogueA 1 New York2 six3 the lake viewReadingA 1 Destination2 Date and time of departure and arrival3 Transportation4 Hotel accommodation5 Appointment6 Reference materialsB 1 Details2 the boss3 the relevant personsLesson 2Look and Learn1 boarding pass/boarding card2 Electric Boarding Pass3 passport4 visa5 airline ticket6 train ticket7 coach ticket 8 steamer ticket DialogueA1-b 2-c 3-d 4-aB 1 B 2 B 3 CReadingA 1 Yes 2 No 3 No 4 YesB experience transportation destination developmentLesson 3Look and Learn1 lobby2 reception3 single room4 double room5 business suite6 double entry suiteDialogueA 1 A 2 A 3 CReadingA single room( d ) MGM Grand ( b ) Luxor ( c )Burj Al-Arab ( a ) double room ( e ) business suite ( f ) B Famous Hotel: Burj Al-Arab MGM Grand LuxorRoom Style: single room double room business suiteLesson 4Look and LearnA 1 soup 2 fish 3 beef4 fruit5 champagne6 dessertC 1 Excluding 2 concernedDialogueA1-b 2-a 3-d 4-cReadingA 1 in advance2 check3 early than lateB restaurant advance additionconcerned amount dependUnit 4Lesson1Look and Learn1 platform2 backdrop3 microphone4 scroll5 stationery6 document DialogueA 1 to ask yourself whether the meeting is necessary or not2 to prepare a notice3 to check the conference room againB 1 d 2 c 3 a 4 b ReadingA 1 C 2 C 3 AB 1 No 2 Yes 3 No 4 YesLesson 2Look and Learn1 white board2 board maker3 pin wallReadingA 1The relevant person or audience2 The subject matter3 The date and Time4 The place5 The things needed to be notified, etcB notice aspect audiencerelevant announcementLesson 3Look and Learn1 cup2 USB flash disk3 mouse matDialogueA pen ( b ) notepad ( d ) stamp ( e )clear bag( f ) pet ( c ) car ( a )B Can be sent to the guests: pen notepad stampC an’t be sent to the guests: clear bag pet carReadingA 1 Yes 2 No 3 Yes 4 NoC1-b 2-d 3-a 4-cLesson 4Look and Learn1 digital recorder/ voice tracer2 take the minutes3 message board ReadingA 1 minutes 2 tape recorder 3 transcribeCUnit 5Lesson1Look and Learn1 audience2 memo3 coworkersReadingA 1 organize your thoughts before writing the memo2 understand the basic format of a memo3 simplify the information4 avoid any statements that are not directly related to the purpose of thememo5 include everyone6 check your spellingB statement personal workplace distract understandLesson 2Look and Learn1 negotiate2 gummed label3 giftDialogueA 1B 2C 3 CReadingA 1 Yes 2 No 3 No 4 YesB1-c 2-d 3-a 4-bLesson 3Look and Learn1 sign pen2 signature flag3 ink deviceDialogueA champagne ( d ) contract ( e ) wind bell ( f )flower( a ) balloon( b ) stage ( c )B suitable for the negotiation: champagne contract flowerunsuitable for the negotiation: wind bell balloon stage ReadingA 1 legal 2 signed 3 attorneyLesson 4Look and Learn1 envelope2 letter opener3 congratulationDialogueA 1 congratulation 2 confused 3 Mr. ThomsonB 1 write it as soon as possible2 brief and sincere3 express how much we hope for further cooperationReadingA1-C 2-A 3-CB deliver modest inexpensiveassociate sincerity faithfully。
Unit 2Observing Proper Office EtiquetteI. Teaching Objectives:To help students learn proper office etiquette, and will know correspond English expressions about proper office etiquette.To introduce to the students how to receive visitors.To help students learn how to write an invitation letter.To help students learn appropriate English expressions to receive phone calls. II. Teaching focus and difficultiesTeaching focus: to teach students corresponding English terms about proper office etiquette, some related English expressions to receive visitors, and the writing of English invitation letter.Teaching difficulties: the format of invitation letter, and appropriate expression of making phone calls.III. Teaching methods and AidsThe lesson is carried out based on interactive teaching mode, aided by multi-media teaching, including pictures, video clip, and PowerPoint.IV. Teaching time: 6 periodsTwo periods for Reading A; Two periods for exercises of Reading A and Reading B; Two periods for simulated writing and writing and speaking.V. Teaching ProceduresReading A1. Lead-inWatch the video clip and then think about questions:What is etiquette?Is etiquette important in the office?What do you think are the good manners and bad manners in the office?2. Comprehending the text2.1. Go through the whole text.4 Main parts related to the proper office etiquette:AttitudeEthicsPersonal habitsAppearance2.2. Focus studyPara.1⑴Either way, it is at best embarrassing and at worst difficult or impossible to gain confidence, respect, and cooperation of others when widely accepted practices are cast aside.at best充其量；至多at worst在最坏的情况下embarrass使窘迫；使尴尬；使为难i.e.: 她的粗鲁行为可能会让你尴尬She may embarrass you with her rude behavior.Her rude behavior may embarrass you.cast aside 抛弃；排除；废除Part 1: Attitude(1) People are uncomfortable around someone (who views the world darkly). More important, they distrust and want to avoid someone (who often appears to be angry or unhappy), fearing that such a person might treat both work assignments and clients or coworkers unfairly and irresponsibly.someone (who views the world darkly): pessimistic, negativeDistrust=dis + trusti.e.: disagree, dislike, disable, dishonest, dissatisfyUnhappy= un + happyi.e.: employment, unfinished, undoubted, unfair, uncomfortableirresponsibly = ir + responsible+ lyi.e.: irregular, irresistible, irresolvablePart 2 Ethics(道德规范；道德标准)(1). Without a code of ethics, life at work would turn into a free-for-all.Code 密码；法规；准则a code of ethics: 道德准则at work 在工作in work 有工作,在完成中,进行中out of work 失业free-for-all 混战(2) It is dangerous, for some competitors may blackmail persons who have something to hide, forcing them to reveal company secrets.Compete- Competitors-competitiveBlackmail: n. 勒索，敲诈；勒索所得之款vt. 勒索，敲诈i.e.:It‘s a clear case of blackmail!这显然是敲诈！He tried to use the scandal to blackmail me.他想利用这种丑闻敲诈我Reveal:显示；透露；揭示；展现i.e.: He had revealed who did the bad thing.Her laugh revealed her even teeth.These letters revealed him as an honest man.(3) Companies must keep a degree of privacy and secrecy. Therefore, it is considered taboo to discuss company affairs —even apparently routine —in public or with outsiders.Tabooi.e.: Age is a taboo when talking with American people.Routinen.例行公事；常规；无聊adj.常规的；例行的；乏味的i.e.: We often fall into the routine of coming home, turning on the TV or computer and doing things alone.Routine office jobs have no relish at all for mein public当众，公开地；公然i.e.: He embarrassed me in public.(4) Beware how you dispose of materials too.Beware vt. 注意，当心；提防i.e.:Beware what and to whom you speak.小心你说出的话和说话的对象。
Unit 3 File ManagementSession One SpeakingZhang Hong has been working in Rainbow Group for a couple of weeks. She learns things very fast, and so far is skillful in office automation. This week she is asked to manage office files, but she does not have much practical experience in filing. Below are some core words, phrases and sentences about filing.Activity One Core Words and PhrasesFiling equipment is essential in file management, and secretaries may use them in their daily life and work. Zhang Hong has some pins, folders, clips and staplers at hand. Below are pictures of some filing equipment. Give the English names of the following equipment, and discuss with your partner the basic functions of the equipment orally.1. 2. 3. 4.5. 6. 7. 8.9. 10. 11. 12.Activity Two Core SentencesZhang Hong meets Ross Green, the office administrator, and discusses filing instructions with her. Below are some core sentences of filing instructions. Read them aloud and try to learn them by heart.1. Please file the report for me and make a “for referenceonly” stamp on the cover.2. Please file all the letters from Mr. Smith under the letter“S”.3. You can also keep the documents in each file inchronological order.4. The rule of “one customer—one file” requires secretariesto file letters from one customer in the same file.5. Each file should be named clearly, either in block capitalsor in boldfaced capitals.1.请替我把这个报告归档，并在报告封面上作个”仅供参考”的标记。
文秘英语教案教案标题：文秘英语教案教学目标：1. 了解文秘英语的基本概念和特点。
2. 掌握文秘英语中常用的词汇和表达方式。
3. 提高学生的听、说、读、写文秘英语的能力。
4. 培养学生的沟通和协作能力。
教学内容：1. 文秘英语的概念和特点介绍。
2. 文秘英语中常用的词汇和表达方式。
3. 阅读和理解文秘英语相关材料。
4. 听力训练：听取文秘英语对话和讲解。
5. 口语训练：练习文秘英语口语表达和对话。
6. 写作训练：撰写文秘英语邮件和报告。
教学步骤：1. 导入：通过展示一份文秘英语邮件或报告，引发学生对文秘英语的兴趣。
2. 概念介绍：讲解文秘英语的定义和特点，以及其在商务环境中的重要性。
3. 词汇和表达方式学习：通过课堂讲解和练习，教授文秘英语中常用的词汇和表达方式。
4. 阅读和理解：分发文秘英语相关材料，让学生阅读并回答相关问题，提高他们的阅读理解能力。
5. 听力训练：播放文秘英语对话录音，让学生听取并回答问题，提高他们的听力理解能力。
6. 口语训练：组织学生进行文秘英语口语对话练习，鼓励他们运用所学词汇和表达方式进行实际对话。
7. 写作训练：给学生布置文秘英语邮件或报告的写作任务，指导他们如何组织和表达自己的想法。
8. 总结和评价：回顾所学内容，提醒学生需要继续努力的地方，并给予积极的评价和鼓励。
教学资源：1. 文秘英语教材和参考书籍。
2. 文秘英语相关材料和练习题。
3. 录音设备和文秘英语对话录音。
4. 笔记本电脑或纸张和笔。
教学评估：1. 阶段性小测验：在课程中适时进行小测验，检查学生对文秘英语的理解和掌握程度。
2. 口头表达评估：观察学生在口语训练环节的表现，评估他们的口语表达能力。
3. 写作评估：评估学生在写作训练中的表现，包括组织和表达能力。
教学扩展：1. 组织学生进行文秘英语实践活动，如模拟商务会议或写作实践。
2. 鼓励学生参加文秘英语竞赛或考试，提高他们的学习动力和竞争力。
3. 提供额外的学习资源，如网上课程或学习社区，供学生自主学习和拓展知识。
大学文秘英语教材答案Unit 1: Introduction to Secretarial Work1. Multiple-choice questions:a. Cb. Bc. Ad. De. C2. Fill in the blanks:a. administrativeb. receptionistc. filed. correspondencee. communication3. Short answer questions:a. A secretary is responsible for various administrative tasks such as managing schedules, organizing meetings, handling correspondence, and maintaining office supplies.b. Good communication skills, organization skills, attention to detail, and proficiency in office software are essential for a secretary.c. A secretary should possess strong interpersonal skills, professionalism, confidentiality, and the ability to work well under pressure.d. The role of a secretary has evolved over the years from simply taking dictation and typing to being a key member of the management team, providing support in decision-making and handling sensitive information.Unit 2: Office Management1. True or false:a. Trueb. Falsec. Falsed. Falsee. True2. Matching:a. Cb. Dc. Bd. Ee. A3. Short answer questions:a. Office management involves overseeing various administrative tasks within an office environment, such as organizing files, managing schedules, and coordinating communication.b. An effective office manager should possess strong organizational skills, communication skills, leadership abilities, and the ability to prioritize tasks.c. Some common challenges faced by office managers include managing diverse tasks, dealing with conflicts among staff members, and adapting to changing technology.d. To overcome these challenges, office managers can implement efficient systems and processes, encourage open communication among staff, and stay updated with the latest office technologies.Unit 3: Business Etiquette1. Multiple-choice questions:a. Bb. Dc. Ad. Ce. A2. True or false:a. Trueb. Falsec. Trued. Truee. False3. Short answer questions:a. Business etiquette refers to a set of accepted behaviors and practices in a professional setting. It includes proper communication, appropriate dress code, punctuality, and respect for others.b. Good business etiquette is important in establishing positive relationships with clients, colleagues, and superiors. It reflects professionalism and can contribute to career success.c. Some examples of business etiquette include using formal language in emails, avoiding interruptions during meetings, and showing appreciation for others' contributions.d. Adhering to business etiquette can create a positive image, foster better teamwork, and enhance communication in the workplace.Unit 4: Meeting Management1. Fill in the blanks:a. agendab. minutesc. chairpersond. action itemse. attendees2. Matching:a. Eb. Dc. Ad. Ce. B3. Short answer questions:a. Meeting management involves planning, organizing, and coordinating meetings to ensure productive discussions and decision-making.b. A well-prepared agenda is essential for a successful meeting as it outlines the topics to be discussed and helps keep the meeting on track.c. The role of a chairperson includes facilitating the meeting, maintaining order, and ensuring that all attendees have an opportunity to contribute.d. Minutes serve as a record of the meeting, summarizing the discussions, decisions made, and action items assigned.e. Effective meeting management can save time, improve communication among team members, and lead to better decision-making.※ Please note that the above content is a sample answer expected in a university secretarial English textbook. The actual content may vary depending on the specific textbook or course material being used.。
文秘英语整理阅读理解 Unit1Some secretarial positions require that secretaries have specialized skills.Legal secretaries, for instance (举例), are supposed to prepare legal papers under the attorney ’s supervision. In other words, legal secretaries must be able to classify (归类) legal papers according to the attorney ’s requirements. They may also review (浏览) journals and write reports for the attorney and should be able to present ideas clearly and coherently. When writing such reports, legal secretaries are not free （免费）to express their own thoughts and views. They must write the reports in the tone of the attorney. In order to accomplish their assignments （任务，作业）well, legal secretaries should be able to take directions easily and listen to the attorney carefully for instructions. They should also be able to access information quickly by being highly organized. In addition , （除此之外）legal secretaries should have clear and in depth understanding of the duties and responsibilities needed to be effective in the job. When confronted with a problem, they should actively seek a solution.Unit2Good human relations (关联，关系) in business require the ability to deal positively with coworkers and supervisors. A good working relationship with the executive is of utmost importance. You should understand your employer as an individual. Inaddition ,（除此以外）you must be aware of (意识到，知道)the particular goals and burdens that are assoc iated with anexecutive’s position. You must prove yourself worthy of the employer’s confidence and the responsibility for handing （处理，操作的）confidential and personal materials.A good employer-secretary team will cooperatively develop guidelines to enable the secretary to take shared administrative responsibility for routine （常规的）duties, and to supervise the work of coworkers. As a secretary, you will need to work well not only with your peers but with all coworkers , （同事）regardless of professional （专业的）levels. In doing so, you should display loyalty, dependability, and good judgment.Good working relations must extend to visitors. You can be proud of your role in creating a positive image （概念，印象）to outsiders.Unit3Being a secretary （秘书）presents pleasant tasks and challenges to grow. What is good about the job is that you can learn a lot of knowledge from the manager （管理人）and other people around you. You have more opportunities to work with the 单选20’ 阅读理解10x2’ 完形填空10’ 翻译6x5’中译英英译中 写作20’manager than any other colleagues in the company. It is easier for you to make a favorable（有利的，讨人喜欢的）impression on the manager and get promoted. Besides, you can know many influential（有影响力的）people through frequent contact with them, which can also help you learn new skills. On the other hand, it is not an easy task to be a successful secretary. You may encounter（遭遇）a lot of problems in your work. For instance, you may need to be an interpreter although（虽然，但是）you can’t speak the other language well. Sometimes, you even have to say or do something that is against（反对）your desires. Worst of all, you are not supposed to complain when your manager is upset with you.Unit4Hamburger University is McDonald’s worldwide management training center locatedin Oak Brook, lllinois. It was founded（被发现）in 1961. It has come a long way since they opened their first training facility （设备）in the basement of a restaurant. From then on, they have moved it twice and watched the size of classes grow from an average （平均的）size of about 10 to more than 200 per class. Teaching facilities now are modern, advanced（先进的）and in short, are state-of-the-art. All training programs begin with（从~开始）one essential ingredient: The Basics of McDonald’s Operations. Till today, over 65 000 managers in McDonald’s restaurants have graduated from（毕业于）Hamburger University. Because of McDonald’s international scope, translators and electronic equipment enable（使能够）professors to teach and communicate in 22 languages at one time. McDonald’s also manages 10 international training centers, including（包括）Hamburger Universities in England, Japan, Germany and Australia.Unit5Communication is the transmission of information-data in a coherent, usableform-from one person or group to another. Rational communicators（交流者）strive to achieve a common understanding-agreement about the meaning and intent of the message（信息）-among all parties to each communication. Although much of the information that managers rely upon is in numeric form,the greatest portion（一部分）of managerial activity depends upon verbal communication and competent（充足的）use of language. Able communicators respect（遵守）the conventions oflanguage-spelling,grammar,and punctuation. They know precisely what they wish to say and select（选择）the best way to say it. In addition, the communicator needs to be certain that the person who receives the information（信息）actually understands the message.Unit6Organization have two general human resource objectives.（目标，任务）The first is the recruitment and retention of a workforce made up of the best people available （可获得的）for the jobs to be done. The recruiter（招聘人员）international operations will need to keep in mind both cross-cultural and cross-national differences in productivity and expectations when selecting employees（职员）. Oncethey are hired, the firm’s best interest lies in maintaining a stable and experienced workforce.The second objective is to increase the effectiveness（有效，有用）of the workforce. This depends to a great extent on achieving the first objective. Competent managers or workers are likely to perform（完成，表演）at a more effective level if proper attention is given to factors that motivate（促进，激发）them.句子翻译Unit11.秘书应该能够建立和维护良好的工作关系，与上司，同事，下属，等A secretary should be able to establish and maintain harmonious working relationships with(与…建立并保持和睦的工作关系)superiors, co-workers, subordinates, etc..2.秘书还应安排出差计划和协调执行的旅游需求。
