English_for_Secretary_Unit_1 文秘英语

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《文秘英语》课程教学大纲

《涉外文秘》（英语）课程教学大纲（2004年制订，2005年修订）课程编号: 100027英文名: English for Secretaries课程类别：专业选修课前置课：《国际贸易实务》、《商贸英语》学分：2学分课时：36课时主讲教师：周标等选定教材：江晓云,《SUP秘书英语》,广州：中南工业大学出版社,1999课程概述:秘书英语作为ESP(English for Specific Purposes)的一种，具有独特的语言现象和文体风格，应用于英语文秘这个特定的职业范围，涉及文秘工作的专门化内容，是正在从事或将从事秘书行业的人员学习或应用的专门用途英语。

本课程以英语专业高年级的本科生为教学对象，课程教学分为三个部分：第一部分为秘书的工作和职责，如接待来访、安排会务、使用电话、档案处理等，同时了解作为21世纪的现代秘书所面临的挑战、应具备的条件和能力。

第二部分是商业流通中的秘书，了解秘书与银行、邮政、电子通讯等方面的关系，介绍电子邮件、传真、电传等方面的知识和应用。

第三部分秘书英语写作，是课程的重点。

其中将商业信函写作作为基础、重点，介绍便函、建议书、报告书等商业文件的写作，强调语言文体的规范化，使用现代英语。

同时，每课都比较集中地提供与课文内容相关的文秘、商务、邮电通讯等方面的专业词汇和用语，供学习时应用。

教学目的:本课程涉及文秘工作的各个方面: 档案、处理邮件、电话联系、安排会议和出差、使用办公设备及写各种公函等,旨在培养学生的语言能力和专业知识的应用能力, 包括熟练的英语情景对话和得体的应用文、常用商业文件的写作能力培养。

通过本课程的学习, 学生应掌握涉外接待事务, 了解涉外会议知识、涉外礼仪知识等, 掌握涉外文书的种类及写法。

教学方法:教学目的决定教学内容和教学手段，英语文秘人员特殊的工作性质决定了其所应具备多方面的知识和能力。

英语文秘人员应当是既懂专业同时又了解边缘学科知识，既通晓英,又懂得相关业务的复合型应用人才，秘书英语作为一门实用技能类课程，教学应紧紧抓住语言和应用这个关键。

文秘专业英语Unit1

Contents
Part One
Dialogues
Part Two Useful Expressions Part Three Part Four Part Five Simple Writing Exercises Social Etiquette
Dialogues
Dialogue One
Susan is asked to accompany the clients, Mr. and Mrs. Blair from USA to enjoy a famous Beijing Opera Performance — Farewell My Concubine at the White Swan Theater. Now they come in the theatre. S: Susan Brown T: Oh, Ladies first. S: Thank you. Here we are. Take your seats please. T: Tony Blair J: Jennie Blair
Tips for Entertaining Your Clients
Try something unusual, like opera which may give your client an once-in-alifetime experience. But the problem goes with opera is they don’t know what’s going on when they attend a performance. All you have to do, really, is
Part 1
Part 2
Part 3

文秘英语PPT课件

the corresponding English equivalents.
executive is away?
• What should a secretary do with different documents
• What recommendations can a secretary make?
Reading A: Homework
• Finish all the exercises in Reading A. • Preview Reading B.
• 2. What skills should a secretary possess?
Reading A: Reading Activities
New words and Expressions: Try to find out
the corresponding English equivalents.
English for Secretary
Email: Mobile:
Unit 1 Professional Secretary
• Reading A: 2 Periods • Reading B: 2 Periods • Simulated Writing & Listening and
Speaking: 2 Periods
• 英语公务信函的书写格式有三种：缩进式（ Indented Style)、齐头式（Blocked Style)、混合式（Modified Style）
Unit 2 Observing Proper Office Etiquette
• Reading A: 2 Periods • Reading B: 2 Periods • Simulated Writing & Listening and

文秘英语教程精华总结

salutation
• formal: Dear + title (Mr./ Ms./ Dr. etc.) + the last name e.g. Dear Mr. Johnson: • Informal Dear + the first name e.g. Dear Mary, Taboo: Mr. Donald Johnson
Starter Activities
3. If you are required to provide three references, whom are you going to ask for recommendations? Why? K I may invite people who are senior and well known, and have known me long enough to write with authority, say, a research supervisor, professors in the case of academic applications, a departmental chair, etc.
Checklist for resume writing
1. 简历可分为三种：按时间顺序排列的简历、按功能排列的简历和结合前两者特点的综合简历。 2. 时间顺序简历是最常用的简历，包含申请人完整的教育、工作及其他业绩记录；功能简历也称技能简历，侧重申请人与目标职位相符的技能和成就，适合于工作经历少的申请人；综合简历结合以上两者简历的特点，在强调申请人的技能和成就的同时，保留个人完整的教育、工作等记录。 3. 简历通常需要同附函一起发出。附函也称求学信或求职信；附函不要照搬简历上的内容，而应强调自己的长处，引起对方的注意和兴趣，争取面试或录取的机会。 4. 推荐信的目的是使收信人全面了解申请人。写信人最好是被推荐者的导师、上级主管及有关领域的专家。推荐信的语言要诚挚、谦恭。

文秘英语 unit 1 Introduction to Secretarial Work

Useful Expressions：
10. Trust and responsibility between
10. 老板和秘书之间要互相信任，要彼此负责任，这对于整个公司至关重要，也有助于提高工作效率。
the boss and the
secretary is vital to the
whole company and
contributes to efficiency.
Situational
Dialogues：
Situation 1: Ma Li, specializing in bilingual secretary, is soon to graduate from Xi’an Foreign Languages University. Now she is receiving an interview for a secretary post in a foreign trade company.
University as an English
major. I specialize in
English Secretarial Studies.
Useful Expressions：
2. 我会操作传真机
2. I can operate a
和复印机。 3. 至于薪水，还是由您根据我的能力
facsimile machine and a 来定吧。
• Situation: Mr. Andrew invites Sun Li, his new secretary to have the lunch together. Now they are talking over lunch about the ideal secretary.

文秘专业英语培训资料

文秘专业英语培训资料Professional Business English Training for Secretaries Introduction:As a secretary, it is essential to have strong English language skills in order to effectively communicate with colleagues and clients. In this training program, we will cover various aspects of professional business English, including writing skills, vocabulary, grammar, and communication techniques. By the end of this program, secretaries will be equipped with the necessary knowledge and skills to excel in their roles and contribute to the success of their organizations.1. Writing Skills:1.1 Email writing: Secretaries will learn how to write clear and concise emails, using appropriate greetings, subject lines, and formatting. They will also be taught how to structure their emails to convey their message effectively and professionally.1.2 Report writing: This section will focus on teaching secretaries how to write comprehensive and well-structured reports. They will learn how to gather and analyze data, present information in a logical manner, and write executive summaries.1.3 Meeting minutes: Secretaries will learn how to take accurate and concise meeting minutes, highlighting the main discussions and decisions made during the meeting. They will also learn how to format and distribute the minutes to relevant stakeholders.2. Vocabulary:2.1 Business terminology: Secretaries will be introduced to common business terms and jargon used in the professional world.They will learn how to use these terms appropriately in their oral and written communication.2.2 Industry-specific vocabulary: Depending on the industry they work in, secretaries will learn industry-specific vocabulary relevant to their organization. This will enable them to better understand and communicate with colleagues and clients.3. Grammar:3.1 Review of grammar rules: Secretaries will review essential grammar rules, such as tenses, articles, and sentence structure. Emphasis will be placed on common mistakes and how to avoid them.3.2 Sentence construction: This section will focus on teaching secretaries how to construct clear and grammatically correct sentences. They will learn techniques to improve sentence flow and coherence.4. Communication Techniques:4.1 Active listening: Secretaries will learn how to actively listen to colleagues and clients, ensuring they fully understand their needs and requirements. They will also learn how to ask relevant questions to clarify any uncertainties.4.2 Telephone etiquette: This section will cover basic telephone etiquette, including proper greeting, tone of voice, and effective communication over the phone.4.3 Body language: Secretaries will learn how to understand and interpret body language, enabling them to better communicate and build rapport with colleagues and clients.Conclusion:By mastering the skills taught in this training program, secretaries will be able to communicate more effectively and professionally in both written and oral English situations. These skills will not only enhance their performance as secretaries but also contribute to the overall success of their organizations. It is recommended that secretaries regularly practice and reinforce these skills to ensure continuous improvement.5. Cultural Awareness:5.1 Cross-cultural communication: Secretaries will learn the importance of understanding different cultures and how it affects communication in a professional setting. They will be taught strategies to effectively communicate with colleagues and clients from diverse cultural backgrounds, such as adapting their communication style and being mindful of cultural differences in business practices.5.2 Business etiquette: This section will cover the proper etiquette in business settings, including greetings, introductions, and appropriate behaviors during business meetings and events. Secretaries will learn the cultural norms and expectations that should be adhered to in their organization and industry.6. Time Management:6.1 Prioritization: Secretaries will learn techniques to prioritize tasks effectively, ensuring they are completed in a timely manner. They will learn how to assess the urgency and importance of tasks and allocate their time accordingly.6.2 Organization skills: Secretaries will be taught methods to maintain an organized workspace and system for managing documents, emails, and appointments. This will help them stay ontop of their responsibilities and ensure they are able to access information quickly when needed.7. Professionalism and Integrity:7.1 Professional conduct: Secretaries will understand the importance of maintaining high standards of professionalism in their roles. They will learn about appropriate behaviors, dress codes, and ethics in the workplace.7.2 Confidentiality: Secretaries will be educated on the importance of maintaining confidentiality in their work, especially when handling sensitive information. They will learn protocols for handling confidential client and company information to ensure it remains secure.8. Problem-Solving and Decision Making:8.1 Analytical thinking: Secretaries will be trained to think critically and analyze situations and information to come up with effective solutions. They will learn how to identify problems, gather information, evaluate options, and make informed decisions.8.2 Proactive approach: Secretaries will learn to anticipate problems and take proactive measures to prevent or minimize them. They will also be taught problem-solving techniques to address issues that arise in a calm and efficient manner.9. Customer Service Skills:9.1 Interpersonal skills: Secretaries will learn how to effectively interact with clients and provide exceptional customer service. They will be taught techniques to build rapport, actively listen toclient needs, and handle difficult situations professionally.9.2 Clear and concise communication: Secretaries will learn how to communicate information clearly and concisely to clients, ensuring they understand the message and are satisfied with the service provided.10. Continuous Improvement:10.1 Self-assessment: Secretaries will learn the importance of self-assessment and reflective practice to identify areas for improvement. They will be encouraged to regularly reflect on their performance, seek feedback, and take steps to enhance their skills and knowledge.10.2 Professional development opportunities: Secretaries will be informed of professional development opportunities, such as workshops, conferences, and online courses, to further enhance their skills in business English and related areas. They will be encouraged to take advantage of these opportunities to continuously update their knowledge and stay current with industry trends.Conclusion:This comprehensive training program equips secretaries with the essential skills and knowledge to excel in their roles as effective communicators and contributors to their organizations. By consistently practicing and reinforcing these skills, secretaries will not only enhance their own professional growth but also contribute to the success and productivity of their organizations. Continuousimprovement and proactive learning are key to staying relevant and successful in today's dynamic business environment.。

文秘英语Unit 1(kitty)

EMPLOYMENT HISTORY 2003-present Working at United Butter, being the Brand Manager for two years, responsible for the Panda line of Biscuits.
EDUCATION 1999-2003 Sun Yat-sen University, Guangzhou, Bachelor of Business Administration.
Telephone Screening Interview In-person Screening Interview Selection Interview Work Sample Interview Peer Group Interview Group Interview Luncheon Interview Stress Interview Videoconference Interview
4) Merry will be in charge of the marketing activities in southeast China.
5) Merry’s current annual income at United Butter is 150 thousand.
Curriculum g and speaking Video Demostration
Applying for the position of Sales Manager
Task 1: (T) or (F)
1) In the summers of 1996 and 1997, Merry worked as a salesgirl for this company in Guangzhou.

English for Secretaries (1)

Roles and skills
Administrative support supervisor: establishes and maintains work production standards; supervises and motivates personnel.
Roles and skills
Roles skills
2).Administrative support supervisor: hires, evaluates and trains new personnel; delegates and assigns work; coordinates work schedules; keeps attendance and payroll records; develops, writes, and implements office procedures;
Roles and skills
Word processing operator skills: the ability to work independently; technical orientation; computer skills; a knowledge of word processing software; team consciousness; accuracy; language arts; audio acuity for transcription; the ability to proofread, edit and prioritize task.
Translation:
The new manager was delegated to reorganize the department. The job had to be delegated to an assistant. 当老板的要知人善任。

秘书英语Unit 1

Part 1 Secretary Routine文秘办公Unit 1 Letter, Fax and Telegram信件、传真和电报Top Sentence典型例句1. Please send a contract to XYZ Company about project A and urge them to sign the offer as soon as possible.请给XYZ公司寄一份关于A工程的合同，并催促他们尽快还盘。

2. Would you please send this fax together with the contract terms to Mr. Smith? 请你将此传真连同合约条款一起发给史密斯先生好吗？3. Process the letters yourself and keep them on files.你自己处理这些信件，然后存档。

4. This is an urgent letter which should sent by registered express airmail.这是一封急信，需用航空挂号快递寄出。

5. The others are ordinary letters. You may send them by surface mail.其他的都是普通信件，用平信寄出就行了。

6. Should I enclose this commercial paper with this letter?我要不要随信附寄这份商业文件呢？7. I want to send a cable first, then send an invoice.我想发一个电报并邮寄一张发票。

Word and Phrases生词与词组acknowlege告知收到，答谢clear清楚的，清晰的fax传真out of order故障page number页码receipt接收Fashion Coversations轻松会话Dialogue 1A: Annie, would you mind coming in for a while? 安妮，请进来一下好吗？B: Sure, sir. 好的，先生。

秘书英语_Unit_1

5）附件

这部分视具体情况而定，如有详细的简历或用人单位需要的材料附在求职信中时，需要注明。参考例句： 1.You will find enclosed an outline of my education and business training and copies of two letters of recommendation. 2.Enclosed please find a resume and a photo. 3.A copy of my transcript is enclosed. 4.Enclosed you will find a letter of recommendation from my former teacher of English.

本人能力参考例句：

1.I am able to take dictation in English and translate it rapidly into Chinese. 2.I have received an English education, and have a slight knowledge of Spanish‘s took a Spanish course in college. 3.I have been at the City Commercial College, where I have acquired a knowledge of English, mathematics and elementary business practice. 4.I have just left school, but have a good knowledge of English. 5.At school I won a scholarship and the first prize in a speech contest. 6.I am a graduate of Hong Kong University, and have in addition an M.A.degree from UCLA. 7.Since leaving school, I have attended Typewriting and Shorthand classes, and have now attained a speed of fifty and ninety words respectively.

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副词 ad. 1.公平地,公正地 You must play fair. 你必须公平行事。 2.正面地,直接地 The ball hit him fair in the head. 球不偏不倚正中他的头部。名词 n. 1.【旧】女人;美女;情人 2.美好的事物 3.(定期)集市,庙会 He brought his piglets to the fair. 他把小猪带到集市去卖。 4.商品展览会;博览会 A book fair is to be held next month. 下个月将举行书展。
2.avalable 形容词 a. 1.可用的,在手边的;可利用的[(+for/to)] The swimming pool is available only in summer. 这个游泳池只在夏天开放。 2.可得到的,可买到的 Is there water available around here? 附近弄得到水吗? TV sets are available in any department stores. 电视机在任何一家百货公司里都能买到。 3.有空的,可与之联系的 The principal is available now. 现在校长可以接见你。 4.有效的 This film ticket is no longer available. 这张电影票不再有效。
处理这些一年生耐寒植物最简单的办法是将他们种在能开花的地方。
solve 解决(问题);解(题) Their domestic reforms did nothing to solve the problem of unemployment... 他们的国内改革未能解决失业问题。
We may now be able to get a much better idea of the true age of the universe, and solve one of the deepest questions of our origins. 现在，我们也许能够更加清楚地了解宇宙生成的年代，并且解答关于人类起源最为深奥的问题之一。
After the reception
Fill in the receptionist‟s Register in case of checking the information in the future. When the visitor leaves, you should walk him to the front door, thank him for coming and say goodbye.
Section 2
1. fair 形容词 a. 1.公正的;公平的;诚实的 That's a fair comment. 那是公正的评价。 2.尚可的,一般的;相当的 His knowledge of English is fair. 他的英语水平尚可。 3.(皮肤)白皙的;(头发)金色的;(人)白肤金发的 She had fair hair and skin. 她有金色的头发,白皙的皮肤。 4.(天气)晴朗的 The weather will be fair today. 今天天气会很晴朗。 5.(言论、诺言等)说得好听的,花言巧语的 I trusted his fair promises. 我轻信了他那些花言巧语的允诺。 6.【口】十足的,真正的 It's a fair miracle. 这简直是奇迹.
date back 短语动词追溯（到）；开始（于）；始造（或建）（于） ...a palace dating back to the 16th century... 始建于 16 世纪的王宫 This tradition dates back over 200 years. 这一传统可追溯到 200 多年以前。
4 engage 及物动词 vt. 1.吸引;占用(时间、精力等) The book engaged my full attention. 这本书把我完全吸引住了。 Housework engages much of her time. 家事占用她很多时间。 2.雇,聘[(+as)] They engaged a cook for the summer. 那个夏天他们雇了一个厨子。 3.预订(房间、座位等) 4.使订婚[H] David is engaged to Ann. 戴维与安妮订了婚。
General Principles
Receive people properly Make them feel comfortable Deal with them professionally
Professional
Before the reception During the reception After the reception
If you know his name, greet him by name.
Good morning, Mr. Brain/Mrs.Green.
如果碰到了老朋友可以说是什么风把你吹来了？ What brings you here?
2. Find out if he had an appointment and who he is here to see
Before the reception
Know all the appointments and whereabouts of the executive in order to receive and talk to visitors without any hesitancy.
Date Name of Executive Title Department Time Action Meeting with
annual adj. 形容词一年一次的；每年的 In its annual report, UNICEF says at least 40,000 children die every day. 在其年度报告中，联合国儿童基金会称每天至少有4万名儿童死亡。年度的;全年的 The electronic and printing unit has annual sales of about $80 million. 电子印刷部门每年销售额约为8,000万美元。
During the reception
1. Make every visitor feel welcome and greet him/her at once on his/her entering the reception area.
Say: Good morning, Sir/Madam. What can I do for you?
Warming-up
Words and Expressions
Section 1
1. appointment 名词 n. 1.(尤指正式的)约会[C][(+with)][+to-v] I have an appointment with them in the evening. 今晚我与他们有个约会。 2.(会面的)约定[U] 3.任命,委派[U][(+as/of)] The appointment of a new judge was reported in the newspaper. 报上报导了任命一位新法官的消息。 4.职位,官职[C] I accepted the appointment as chairman. 我同意担任主席一职。
n. 可数名词年刊;年报;年鉴 He tried the various almanacs, annuals and gazettes which were held in the library. 他试着在图书馆里找过各种历书、年鉴和报纸。 n. 可数名词一年生植物 The simplest way to deal with these hardy annuals is to sow them where they are to flower.
for reference 1. In studying current affairs you might read this article for reference. 学习时事可以参看这篇文章。 2. This card should be kept on file for reference. 此卡应存案备查。 3. This article can be read for reference. 这篇文章可参阅。 4. Keep the dictionary at your elbow so you can use it for reference anytime. 把这本字典留在你手边，以便随时可以参考。 5. Thereof, the author proposes some adjustment measures and methods for reference. 为此，本文提出了一些调整的措施和方法，可借土建设计人员借鉴、参考。
As for the appointed visit, notify the person concerned. 陈先生正在等你。我去告诉他你已到。
5.使从事,使忙于 He wniture. 他忙于油漆家具。 6.保证 The company engaged to finish the building by May. 那家公司保证五月份造好房子。不及物动词 vi. 1.啮合,接合[(+with)] 2.交战,交手[(+with)] 3.从事,参加[(+in/upon)] They engage in the study of music. 他们从事音乐研究。 4.保证;答应
Section 3