Customer, products, and marketing are changing faster than in the past, which requires managers to identify and respond quickly to these dynamic changes
Yet, this exponential rise of approaches and techniques also presents a dilemma to managers since it is very hard to know what approach or method is applicable in a specific situation
Targeting Approaches • Online targeting and retargeting • Micro targeting on mass media
2010s and beyond
Expansive
• Mobile data • Customer journey data
• Mobile targeting
Takeaways
© Palmatier, 2017, Marketing Strategy, Palgrave. ISBN: 9781137526236.
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MP#1: All Customers Differ Managing Customer Heterogeneity
The problem that lies within the first marketing principle is that all customers differ
© Palmatier, 2017, Marketing Strategy, Palgrave. ISBN: 9781137526236.