管理英语4期末2019. (2)

提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题
提醒：电大资源网已将该科目2010年到2019年1月的历届试题整合、汇总、去重复、按字母排版，形成题库，方便大家复习。

2019 年1 月国开(中央电大) 本科《管理英语4》期末考试试题及答案
说明：试卷代号：1389；
适用专业及层次：工商管理和行政管理本科。

试卷代号：1389
国家开放大学（中央广播电视大学）2018 年春季学期“开放本科”期末考试
管理英语4 试题答案及评分标准
（供参考）
2018 年7 月
一、交际用语（共计10 分，每小题2 分）
1-5 题：选择正确的语句完成下列对话，并将答案序号写在答题纸上。

1．A 2．A 3．B 4．C 5．A
二、词汇与结构（共计30 分，每小题2 分）
6-20 题：阅读下面的句子，从A、B、C 三个选项中选出一个能填入空白处的正确选项，并将答
案序号写在答题纸上。

6．B 7．C 8．A 9．B 10．C
11．B 12．A 13．C 14．B 15．C
1e．C 17．A 18．B 19．A 20．A
三、阅读理解（共40 分，每小题4 分）
21-25 题：阅读短文，从A、B、C 三个选项中选出一个正确答案，并将答案序号写在答题纸上。

21．B 22．C 23．B 24．A 25．A
26-30 题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案
写在答题纸上。

26．T 27．T 28．F 29．T 30。

F
四、写作（共20 分）
31 题：根据所给信息求，完成工作计划。

(1) C (2) D (3) B (4) A (5) H (6) E (7) F (8) G。

开放系统《管理英语(4)》期末机考真题及答案(第105套) （试卷号：10863，前5-10个题相同则整套相同，Ctrl+F查找更快捷，祝同学们取得优异成绩！）----------------------------------------------------------------第一大题、交际用语（单选题）1、----Do you mind if I use vouchers to spend in a restaurant?----（正确答案附试题后）.【A】：Yes, please【B】：Not at all. Go ahead【C】：No, thank you2、----Your shoes go well with your dress.----（正确答案附试题后）.【A】：I bought it at half price【B】：Thanks for your compliment【C】：No, it's not so good3、----Will you help me arrange a meeting with Mr. Brown, please?----（正确答案附试题后）. I have to finish my project right now.【A】：No, no way【B】：Yes, will do【C】：Sorry, I can't4、----How did your meeting go yesterday?----（正确答案附试题后）. It was really frustrating actually.【A】：Not so good【B】：Very good【C】：Nothing special5、----You'd better not push yourself too hard. You can ask the team and listen.----（正确答案附试题后）.【A】：You are right【B】：No, we can't do that【C】：I think it will kill our time第二大题、词汇与结构（单选题）1、To reduce the （正确答案附试题后）loss during the change, we must make sure we have the necessary skills.【A】：productivity【B】：producing【C】：produced2、To be（正确答案附试题后）, a performance appraisal needs to have a set of agreed criteria that will bethe basis of feedback as well as of setting future goals.【A】：effectively【B】：effective【C】：effect3、A T&T found that employees with better planning and decision-making skills were （正确答案附试题后）to be promoted into management jobs.【A】：more likely【B】：more likable【C】：more unlikely4、In high school, I am equally comfortable （正确答案附试题后）as a member of a team and independently.【A】：to work【B】：working【C】：work5、I have been very lucky to have had （正确答案附试题后）managers during my career so far.【A】：terrific【B】：terrible【C】：terrifying6、Without his assistance, I （正确答案附试题后）the research last month.【A】：would not have completed【B】：could not finish【C】：should not finish7、Middle managers directly （正确答案附试题后）top management.【A】：lied in【B】：lied to【C】：lied with8、She is very adaptive and soon （正确答案附试题后）to the campus life.【A】：adopted【B】：adapted【C】：addicted9、An agreement was reached on the （正确答案附试题后）of mutual respect and mutual interest.【A】：basic【B】：base【C】：basis10、They depend on each other to survive. In other words, they are （正确答案附试题后）for survival.【A】：interwoven【B】：interdependent【C】：international11、（正确答案附试题后）the job, employers don't want to hire people who are difficult to get along with.【A】：Despite of【B】：Because of【C】：Regardless of12、（正确答案附试题后）with English, Chinese is generally believed to be more difficult to learn.【A】：Compared【B】：Compare【C】：Comparing13、The total budget has been （正确答案附试题后）for this project.【A】：allocate【B】：allocates【C】：allocated14、The world largest search engine company provides a free search service （正确答案附试题后）users can get relevant results in an instant.【A】：with that【B】：in which【C】：with which15、They have come to the conclusion （正确答案附试题后）this winter will be even colder than before.【A】：that【B】：for【C】：which第三大题阅读理解（单选题）1、The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication.Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we're going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become -- “Send three and four-pence, we're going to a dance.” The reinforcements never arrived.You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play Chinese Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.In a business, there are three main types of communication failure. Each has its own indicative signs.•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering fromallocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.•The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.•The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.【单选题】What does the phrase "confirming reception of the sent messages" mean in Paragraph 1?（正确答案附试题后）【A】：To make sure that the messages are sent to the right receivers【B】：To make sure that the messages are fully understood.【C】：To make sure that the messages are correctly understood by the right receivers.【单选题】In the famous British Army Commander story, which step probably was right in the communication chain?（正确答案附试题后）【A】：Conceiving.【B】：Sending.【C】：Receiving.【单选题】What is Chinese whispers?（正确答案附试题后）【A】：Who whispers in Chinese.【B】：A game to pass messages around in a whisper.【C】：Chinese people who don't normally talk very loudly.【单选题】When does "allocative success" happen?（正确答案附试题后）【A】：The right information goes to the right place.【B】：A company gathers information from understaffing departments.【C】：The correct information will be sent by the right department.【单选题】According to the last paragraph, what result will be caused by human failure?（正确答案附试题后）【A】：Increasing creativity across departments.【B】：Inadequate communication between departments.【C】：Increasing customer complaints.第四大题、阅读理解（判断题）1、Jack Welch Leading Organizational Change at GEWhen Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complexorganizational structure with considerably bureaucratic rules. One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company. 【判断题】Jack Welch retired at the age of 65.（正确答案附试题后）【A】：T【B】：F【判断题】Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. （正确答案附试题后）【A】：T【B】：F【判断题】If the business could not meet Welch's change requirements, its manager had 3choices. （正确答案附试题后）【A】：T【B】：F【判断题】The restructuring went before changing the organizational culture and the managerial styles of GE's managers.（正确答案附试题后）【A】：T【B】：F【判断题】The Work Out lasted a week.（正确答案附试题后）【A】：T【B】：F第五大题写作（问答题）1、Write a composition of at least 100 words on My Dream Job. Your writing should include the followings:(1)Position: customer service representative;(2)Ability: communication and customer service skills;(3)Reason: an expert in the product line and strong relationships with customers.（正确答案附试题后）---------------------------------------------------------------- 开放系统《管理英语(4)》期末机考真题及答案(第105套)（试卷号：10863，前5-10个题相同则整套相同，Ctrl+F查找更快捷，祝同学们取得优异成绩！）----------------------------------------------------------------第一大题、交际用语（单选题）1、----Do you mind if I use vouchers to spend in a restaurant?----（红色选项为正确答案）.【A】：Yes, please【B】：Not at all. Go ahead【C】：No, thank you2、----Your shoes go well with your dress.----（红色选项为正确答案）.【A】：I bought it at half price【B】：Thanks for your compliment【C】：No, it's not so good3、----Will you help me arrange a meeting with Mr. Brown, please?----（红色选项为正确答案）. I have to finish my project right now.【A】：No, no way【B】：Yes, will do【C】：Sorry, I can't4、----How did your meeting go yesterday?----（红色选项为正确答案）. It was really frustrating actually.【A】：Not so good【B】：Very good【C】：Nothing special5、----You'd better not push yourself too hard. You can ask the team and listen.----（红色选项为正确答案）.【A】：You are right【B】：No, we can't do that【C】：I think it will kill our time第二大题、词汇与结构（单选题）1、To reduce the （红色选项为正确答案）loss during the change, we must make sure we have the necessary skills.【A】：productivity【B】：producing【C】：produced2、To be（红色选项为正确答案）, a performance appraisal needs to have a set of agreed criteria that will be the basis of feedback as well as of setting future goals.【A】：effectively【B】：effective【C】：effect3、A T&T found that employees with better planning and decision-making skills were （红色选项为正确答案）to be promoted into management jobs.【A】：more likely【B】：more likable【C】：more unlikely4、In high school, I am equally comfortable （红色选项为正确答案）as a member of a team and independently.【A】：to work【B】：working【C】：work5、I have been very lucky to have had （红色选项为正确答案）managers during my career so far.【A】：terrific【B】：terrible【C】：terrifying6、Without his assistance, I （红色选项为正确答案）the research last month.【A】：would not have completed【B】：could not finish【C】：should not finish7、Middle managers directly （红色选项为正确答案）top management.【A】：lied in【B】：lied to【C】：lied with8、She is very adaptive and soon （红色选项为正确答案）to the campus life.【A】：adopted【B】：adapted【C】：addicted9、An agreement was reached on the （红色选项为正确答案）of mutual respect and mutual interest.【A】：basic【B】：base【C】：basis10、They depend on each other to survive. In other words, they are （红色选项为正确答案）for survival.【A】：interwoven【B】：interdependent【C】：international11、（红色选项为正确答案）the job, employers don't want to hire people who are difficult to get along with.【A】：Despite of【B】：Because of【C】：Regardless of12、（红色选项为正确答案）with English, Chinese is generally believed to be more difficult to learn.【A】：Compared【B】：Compare【C】：Comparing13、The total budget has been （红色选项为正确答案）for this project.【A】：allocate【B】：allocates【C】：allocated14、The world largest search engine company provides a free search service （红色选项为正确答案）users can get relevant results in an instant.【A】：with that【B】：in which【C】：with which15、They have come to the conclusion （红色选项为正确答案）this winter will be even colder than before.【A】：that【B】：for【C】：which第三大题阅读理解（单选题）1、The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, sending, receiving, and interpreting messages as well as confirming reception of these messages.A failure at any point in this chain can result in ineffective communication.Ineffective communication can be disastrous. There is a famous story of a British Army Commander who sent the message “Send reinforcements, we're going to advance.” back to his Command Center, through a long chain of subordinates. When the message finally reached the Command Center, it had “mutated” to become -- “Send three and four-pence, we're going to a dance.” The reinforcements never arrived.You can demonstrate this same principle, albeit on a less dramatic scale, by trying to play ChineseWhispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.In a business, there are three main types of communication failure. Each has its own indicative signs.•The first type is known as allocative failure. This occurs when a firm is not gathering enough intelligence about its market or (most often), the information is not reaching the right points. The firm will not be allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then stocks will fall and there will be understaffing. If the inverse happens, there will be a surplus of stocks and overstaffing.•The second type is executive failure, where communication to trigger specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments, a loss of co-ordination and an increase in complaints from customers as things happen late or not at all.•The final type is human failure. This occurs when the general culture of a business or the relationships between particular individuals or departments do not foster effective communication. This leads to alienated staff, an increase in staff turnover, an increase in absenteeism and general frustration among staff. Creativity, especially that which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips.【单选题】What does the phrase "confirming reception of the sent messages" mean in Paragraph 1?（红色选项为正确答案）【A】：To make sure that the messages are sent to the right receivers【B】：To make sure that the messages are fully understood.【C】：To make sure that the messages are correctly understood by the right receivers.【单选题】In the famous British Army Commander story, which step probably was right in the communication chain?（红色选项为正确答案）【A】：Conceiving.【B】：Sending.【C】：Receiving.【单选题】What is Chinese whispers?（红色选项为正确答案）【A】：Who whispers in Chinese.【B】：A game to pass messages around in a whisper.【C】：Chinese people who don't normally talk very loudly.【单选题】When does "allocative success" happen?（红色选项为正确答案）【A】：The right information goes to the right place.【B】：A company gathers information from understaffing departments.【C】：The correct information will be sent by the right department.【单选题】According to the last paragraph, what result will be caused by human failure?（红色选项为正确答案）【A】：Increasing creativity across departments.【B】：Inadequate communication between departments.【C】：Increasing customer complaints.第四大题、阅读理解（判断题）1、Jack Welch Leading Organizational Change at GEWhen Jack Welch, the Chairman and CEO at General Electric (GE) retired in 2001, he could look back at a very successful career. He became CEO in 1981 at the age of 45. At that time, GE had a very complex organizational structure with considerably bureaucratic rules. One of his first changes was to initiate a strategy formulation process with the guideline that each of the businesses should be number 1 or 2 in their respective areas. If this was not the case, managers had the options of fixing the problem, selling their particular business, or closing it. In an effort to streamline the organization, Welch removed the sector level and eliminated thousands of salaried and hourly employee positions.The restructuring was followed by changing the organizational culture and the managerial styles of GE's managers. One such program was the Work-Out（群策群力）.Groups of managers were assembled to share their views openly in three-day sessions. At the beginning of the meetings, the superior presented the challenges for his or her organizational unit. Then the superior had to leave, requesting the groups to find solutions to the problems. Facilitators (会议主持人) helped these discussions. On the last day, the superior was presented with proposed solutions. He or she then had three choices: to accept the proposal, not to accept it, or to collect more information. This process put great pressure on the superior to make decisions. Another program to improve effectiveness and efficiency was Best Practices. The aim was to learn from other companies how they obtained customer satisfaction, how they related to their suppliers, and in what ways they developed new products. This helped the GE people to focus on the processes in their operations that would improve the company's performance.Jack Welch was personally involved in developing managers at GE's training center in Crotonville. Leaders, Welch suggested, are not only those who achieve results but also those who share the values of the company. 【判断题】Jack Welch retired at the age of 65.（红色选项为正确答案）【A】：T【B】：F【判断题】Jack Welch insisted that each of the businesses should be at least number 3 in their respective area. （红色选项为正确答案）【A】：T【B】：F【判断题】If the business could not meet Welch's change requirements, its manager had 3choices. （红色选项为正确答案）【A】：T【B】：F【判断题】The restructuring went before changing the organizational culture and the managerial styles of GE's managers.（红色选项为正确答案）【A】：T【B】：F【判断题】The Work Out lasted a week.（红色选项为正确答案）【A】：T【B】：F第五大题写作（问答题）1、Write a composition of at least 100 words on My Dream Job. Your writing should include the followings:(1)Position: customer service representative;(2)Ability: communication and customer service skills;(3)Reason: an expert in the product line and strong relationships with customers.答案1：What I look for in a job, and what I love about this customer service representative position, is the ability to utilize my communication and customer service skills. I love interacting with customers and quickly and effectively problem solving with them. Down the road, after becoming an expert in your product line and developing strong relationships with your customers, I would love to work in sales.答案2：Everyone has an ideal career in mind. My ideal career is to be a qualified customer service representative. First of all, I have multi-dimensional abilities such as active listening, verbal expression, and interpersonal skills;Secondly, I am good at having a clear understanding of myself, others, and the situation in the process of communication, clarifying my communication goals, and being good at understanding the thoughts and feelings of others;Third, I have certain professional skills. As a customer service officer, I can send the technology to users after the company's products are sold, so as to better serve the society.----------------------------------------------------------------。

国家开放大学电大本科《管理英语4》期末题库及答案2（试卷号：1389）题库一一、交际用语(每小题2分，共10分)1-5题:选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.一I think things have been a bit difficult for us the last couple of months.一_we've been working hard， but still getting behind.A.You're right.B.I'm afraid.C.I don’t think so.2.—How can you explain the latest situation?一_l know it is all my fault.A.Sorry,B.Excuse me,C.I'm afraid3.一Do you mind if I use vouchers to spend in a restaurant?一A.Yes，please.B.Not at all.Goa head.C.No， thank you.4.一I'm going to Beijing for a few days.一l wish I could go with you.A.It doesn't matter.B.Forget it.C.I really envy you.5.一The Auto Show in the City Stadium has been canceled.一Oh，no!_A.What a pity!B.It doesn't matter!C.It's not interesting at all!二、词汇与结构(每小题2分，共30分)6-20题:阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

国开电大本科《管理英语4》历年期末考试(第三大题阅读判断题)题库试题及答案三、阅读理解(每小题4分，共40分) 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。

Passage 2 It＇s no secret that good leaders are also good communicators.Indeed，communication and leadership are inextricably tied.How can you galvanize， inspire or guide others if you don＇t communicate in a clear，credible and authentic way?Here are 5essential communication practices of effective leaders： 1.Mind the say-do gap.Trust is the bedrock of effective leadership—your behavior is your single greatest mode of communication， and it must be congruent with what you say.If your actions don＇t align with your words， you a restoring up trouble for the future.2.Make the complex simple.Effective leaders distill complex thoughts and strategies into simple， memorable terms that colleagues and customers can grasp and act upon.The most important thing is to clarify what you want to say， lookout for technical jargon and avoid business speak， which add complexity.Say what you mean in as few words as possible.3.Find your own e language that＇s distinctly your own； let your values come throughin your communication.Correct use of language and grammar are important，of course， but don’t become overly fixated on eloquence for eloquence＇s sake； concentrate on being distinct and real.People want real， people respect real， people follow real. 4.Be visible.Visibility is about letting your key stakeholders get a feel for who you are and what you care about.Don’t hide behind a computer and only interact with people electronically—see them face to face and voice to voice， and interact with them in a real，substantial way.In today＇s environment， where people are often burned out，it＇s important for employees to have a personal connection with you and the work you believe in.Show the people that work for you that you＇re engaged and that you care about them and their work.5.Listen with your eyes as well as your ears.Effective communication is a two-way process， and good leaders know how to ask good questions， and then listen with both their eyes and their ears.Because you are in a position of authority， others maybe reluctant to express their real opinions to you directly.You won’t always get direct feedback， so you need to also be able to read between the lines and look for the non-verbal cues. munication and leadership don＇t always go hand in hand. [答案]F 27.The say-do gap happens when people misunderstand their leader＇s intention. [答案]F ing technical jargon makes a leader convincing. [答案]F municating sincerely is always the best. [答案]T30.Observation is as important as communication when you want to know what people really think. [答案]T 2020年9月试题及答案三、阅读理解(每小题4分，共40分) 26-30题：请根据短文内容判断给出的语句是否正确，正确的写“T”，错误的写“F”，并将答案写在答题纸上。

国家开放大学电大本科《管理英语4》期末试题及答案1（试卷号：1389）一、交际用语(每小题2分，共10分)1-5题:选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.一Is it possible for you to workout the plan tonight ?A.I think so.B.I'1l do that.C.I'd love to.2.—Don't forget to come to our party this weekend!A. Not at all.B.You are welcome.C.Sure.See you.3.—We could let some of the staff work from home._?一That's a good idea.A.Do you have any good ideasB.What do you think of itC.Is there anything else4.一How did your meeting go yesterday ?一__actually，it was really frustrating.A.Very goodB.Not so goodC.Nothing special5.—Will you go on a picnic with us tomorrow?A.Yes，but I'll have English classesB.Sorry，I have an appointment with Dr. BrownC.I'm afraid I have no idea二、词汇与结构(每小题2分，共30分)6-20题:阅读下面的句子，从三个选项中选出一个能填入空白处的正确选项，并将答案序号写在答题纸上。

6.AT&T found that employees with better planning and decision-making skills were__to be promoted into management jobs.A.more likelyB.more likeC.more unlikely7.__managers spend most of their time in face-to-face contact with others，but they spend much of it obtaining and sharing information.A.Not onlyB. Do not onlyC.Not only do8.There is no__the fact that he is the best student in the class.A.denyB.denyingC.denies[9.Effective leaders distill complex thoughts and strategies into simple，memorable terms colleagues and customers can grasp and act upon.A. whenB.thatC. who10.It is through enthusiasm and quiet intensity__we transform creativity and visioninto the technologies.A.thatB./C. Whichpared__English，Chinese is generally believed to be more difficult to learn.A.withB.fromC. against12.___the importance of English，we should put more effort into it and try to learn itwell.A.GaveB.GivingC.Given13.He will write to me as soon a she home.A.will have returnedB.returnsC.will return14.Linda walked at the head，_by her colleagues.A.followedB.followingC.to fo11ow15.After days of investigation，the police were_reality.A.attemptingB. approvingC.approaching16.Every time I tried to say something，he would _to something else.A.move offB.move onC.move over17.He's left now，but productivity hasn't that much.A.carried onB. caught upC. picked up18.They_all their computing work，i.e.they arrange for some outside company to do the work.A. outsourceB.outsideC. outsell19.The leader at creating opportunities to provide rewards，recognition and thanksto his or her staff.A.exceedsB.excellentC.excels20.you can't__to sit back--even though it might be tempting.A.affordB.standC. Bear三、阅读理解(每小题4分，共40分)21-25题:阅读下列短文，从A、B、C三个选项中选出一个正确答案，并将答案序号写在答题纸上。

答案解析在题的下面选择填空题,1— Is it possible for you to work out the plan tonight?—__________选择一项：A. I'll do that.B. I think so.C. I'd love to.2，— We could let some of the staff work from home.________________?— That's a good idea.选择一项：A. Do you have any good ideasB. What do you think of itC. Is there anything else3，______ managers spend most of their time in face-to-face contact with others, but they spend much of it obtaining and sharing information.选择一项：A. Not onlyB. Do not onlyC. Not only do,4，Supervisors should ______ their employees in two-way communication so that understanding takes place.选择一项：A. enableB. engageC. encourage,5，It is through enthusiasm and quiet intensity ______ we transform creativity and vision into the technologies.选择一项：A. thatB. /C. which,解析1，解析：本题考核“询问可能性”的交际用语。

常用的答语一般使用I think…/I don’t think…等句型表达可能或否定。

1389国开电大本科《管理英语4》历年期末考试(第四大题写作)试题及答案汇编(珍藏版)2021年7月试题及答案四、写作（共20分）31.根据要求写作文。

Write a composition with at least100words on My Dream Job.Your writing should include the followings.(1)position：customer service representative.(2)ability：communication and customer service skills.(3)reason：an expert in the product line and strong relationships with customers.附：在“我理想的职业”上写一篇至少100字的作文。

您的作品应包括以下内容。

(1)职位：客服代表。

(2)能力：沟通和客户服务能力。

(3)原因：产品线专家，与客户关系密切。

参考答案：Everyone has an ideal career in mind.My ideal career is to be a qualified customer service representative.First of all，I have multi-dimensional abilities such as active listening，verbal expression，and interpersonal skills;Secondly，I am good at having a clear understanding of myself，others，and the situation in the process of communication，clarifying my communication goals，and being good at understanding the thoughts and feelings of others;Third，I have certain professional skills.As a customer service officer，I can send the technology to users after the company's products are sold，so as to better serve the society.2021年1月试题及答案四、写作（共20分）31.根据要求写作文。

2019年7月1389国开电大本科《管理英语4》期末考试试题及答案(珍藏版)一、交际用语(每小题2分，共10分)1-5题：选择正确的语句完成下面对话，并将答案序号写在答题纸上。

1.―Is it possible for you to work out the plan tonight？―___________________.A.I'll do that.B.I think so.C.I'd love to.[答案]B附：1.―今晚可以制定计划吗？—___________________。

A.我会去做。

B.我想是的。

C.我愿意。

[答案]B2.―How did your meeting go yesterday？―________actually，it was really frustrating.A.Not so goodB.Very goodC.Nothing special[答案]A附：2.―你昨天的会议怎么样？—________实际上，这真的很令人沮丧。

A.不太好B.很好C.没什么特别的[答案]A3.―I think things have been a bit difficult for us the last couple of months.―_______We've been working hard，but still getting behind.A.You're right.B.I'm afraid.C.I don't think so.[答案]A附：3.―我认为过去几个月对我们来说有些困难。

―_______我们一直在努力，但仍然落后。

A.你是对的。

B.我害怕。

C.我不这么认为。

[答案]A4.―Will you help me arrange a meeting with Mr.Brown，please？―___________________.A.No，no way.B.No，I can't.C.Sorry I can't.I have to finish my project rig ht now.[答案]C附：4.―请您帮我安排与布朗先生的会面好吗？—___________________。

国家开放大学本科《管理英语4》一平台机考真题及答案第八套说明：整理于2024年7月30日；适用于国家开放大学本科学员一平台期末机考考试;前5个题相同则整套相同。

第一部分,试题原题第一大题,交际用语（单选题）本大题共包含5小题，每小题2分，共计10分。

阅读对话，从A、B、C三个选项中选择一个能填入空白处的最佳选项。

1.一I have at least half an hour exercise in speaking English every day.—Terrific!A.Good luckB.K eep it upC.C heer up2.一HOW was your job interview last Monday?一.She seemed interested in my working experience,but she didn't ask for references.A.P erfectB.I'm not sureC.T hafs right3-Will you go on a picnic with us tomorrow.A.Y es,but ril have English classesB.Sorry.I have an appointment with Dr.BrownC.I'm afraid I have no idea4.一Over-the-top?You mean...A.W ell,sometimes your co-workers feel that you are too loudB.N o.I don'tC.T hanks a lot5.—It’S about a successful businessman's management experience,isn't it?一IA.M y pleasure!B.T hafs right!C.I fs up to you!第二大题、词汇与结构（单选题）本大题共包含15小题，每小题2分，共计30分。