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Concierge PPT-Doorman area-lobby area-concierge desk-luggage storage-luggage deliver-post service-individual luggage-group luggage=check in and check outDoor man area1 this with white gloves, standing position, and bolt and split at shoulder width, her hands folded on his guard against the shop. ⒉ as guests to be smiling, open the door to welcome the guests, and action should be left to pull the door and opened the gate, the right rear door scuff to meet the guests, and remind our guests. ⒊ if you have my luggage, should help the guests, and had to check the baggage is not deteriorating, confirmation of order after the luggage trolleys, and leading to thereception for guests to the luggage from the immediate delivery and then back up the hill. ⒋ the old and handicapped our guests to take the initiative to help visitors need a taxi, you should try to offer guests, not to give visitors and guests when you should be polite to say good-bye.Lobby areathis with white gloves in his right foot on the door, a stride, the door, shall prevent the natural position. the door, the recovery of the existing standing position. ⒉ the guests into the guest with a friendly hello, good command of the protocol and smiling, remember, expressionless. ⒊ pay close attention to the dynamic and help solve some of the guests can accept the guests and tourist information office. ⒋ has a pet, shipment, the seller could not let it go into the hotel lobby, and should be friendly or due to the left. 5. a dishonest actions, found to be reported to the deputy director or the security make appropriate. 6. shall be coordinated closely with lobby areaConcierge deskThis the right counter to his standing position, the body from the blow, not against the wall, his hands crossed on his hands into his pocket, not a hill. ⒉ not make personal call, not to do with the work. the tourist information office ⒊ accept,smiling and looked at peace, to the thought that the guests, jealous, yawned and do an act. ⒋ accept all the service desk, divided （ including baggage until ）. Luggage storageCheck this baggage ascertained the guest's room number, pieces of luggage and had to check is not deteriorating, ask the guest have any dangerous cargo or valuables.⒉ take my luggage ticket and boarding pass. fill out the date, the room number, baggage piece, management, to let guests up tag signature, then down tag to guests and remind him to pick up your luggage, will down tag to confirm and sign in the luggage. do the daily operation. ⒊ divided luggage time for three days. generally handoverTo fill out this form, the care which items to the name and piece, the depositor name and telephone, and took a person's name, telephone and room number. ⒉examination of the guests to is in good condition, confirm that no problem, the signature. ⒊ as guests of the special requirements should also note that was entrusted to write themselves should also be initialed by the way forward. for the daily operation. ⒋ transfer usually maturing in a week and three month. the time, it should let it show your identification card （ for valuables ）, check the name and contact, are correct, please his guests in the guest to sign, the entrusted people should also initialed, and the cancellation to the goods is forward. ⒍ to transfer deadline, should take the initiative to contact to the guests, and descriptions thereof. post this letterSending the letterTo receive mail this letter, for the registration record. for enquiries. ⒉ in to the sender （ the name and number of staff ）⒊ classification. the first time to time, and from the post office receipt of the home, to the office. a special department ⒋（ accounting ） should get a chain.Individual guest luggageDoorman has to handover to the bellboy , double check with the doorman to count luggage piece,⒉ nodded a welcome guest in the register, standing about 1.5 metres behind the baggage must be in his hand with the guests, between the area to our visitors find articles, at the guests, and pay attention to the receptionist of hints, etc.a man ⒊ check in, the initiative forward to the guests or staff for the computer room key with trolleys , except on the luggage, to escort the guests into the room. And then guest luggage and room key to be right, do not making a small mistake. Group guests luggage check out1,team leader will follow with the group check out timing to arrage the bus to come to the hotel to pick up the hotel guests ,if we get call from the floor ,team leader will sending the bellboy to pick up the guests luggage ., 2bell boy will take room luggage to send to the lobby area, before loading we have to confirm with our guestluggage piece,, bell captain will put log book to make note before guest leaving from the hotel . 3.contact with the tour leader, we have to tell to guests to check the luggage condition and confirm the guests luggage piece before they leaving , a. 4.After we confirm with guests luggage piece , if tour guide agree about the luggage bell captain will write down tour guide contact NO,and then we can send all luggage to the bus , , the manager that luggage trolleys to the coach agreed, before loading the baggage. 5. the van before loading the van, and will try to avoid waste of space, while ensuring the luggage in the process of loading the baggage not happen. 6. the van is completed, please confirm and sign it. do the routine check the baggage condition私人礼宾服务、休闲礼宾服务、会议礼宾服务、商务礼宾服务引领性的四重礼宾服务代表着全球酒店行业的最高水准。
