Oracle电子商务套件流程制造法规管理PDF

Oracle电子商务套件改进企业及各种组织的可视性，优化并连接各个业务流程，降低运营成本“Oracle 电子商务套件使我们能够拥有统一的机构视图、一套数据标准和一组产品定义。

这对于提高管理信息系统的可信度和可用性是一种极大的促进。

”——C H R I S M A T T E N华侨银行首席财务官了解更多，做得更多，花费更少要提高企业的可视性，你需要具备最新的绩效指标、财务比率，以及跨越所有部门、产品和地理位置的其他类型信息。

而且，你需要这些信息是基于今天——而不是上个月，乃至上个季度你的全球业务情况。

遗憾的是，虽然在应用程序软件上投资了数百万美元，但是，你仍然无法搜集到对提高可视性和优化业务流程至关重要的信息，更不用说有效地分发信息了。

Oracle 电子商务套件却能够帮助你做到这一点。

Oracle 电子商务套件是一套全面的商务应用程序，能够让你有效地管理客户交互活动、提供服务、制造产品、发运订货、收集货款等等——这一切都是通过一个构建在统一的体系结构(称作Oracle 信息结构)之上的系统来完成的。

这一独特的体系架构能够让Oracle客户有机会在一个单一的全球实例上运营他们的企业，并在企业范围内统一定义客户、供应商、合作伙伴、员工和所有业务实体。

此外，它还能够整合来自Oracle及非Oracle应用程序的数据。

无论一次实施一个模块、多个模块还是整个套件，Oracle电子商务套件都能帮助你作出更科学的决策，同时在减少开支的同时，改善业务运营。

“单一数据模型使我们真正摆脱了支离破碎的信息(大量的数据库、Excel电子表格、无法重复使用的数据和不可信的数据)，获得了可以帮助企业基于事实作出决策的信息。

这对于我们至关重要。

我们制定决策以前是‘跟着感觉走’，而现在都是以事实为依据。

”——S T E V E P R I N T ZPella公司首席信息官了解更多：提高企业的可视性如果实施业务应用程序软件时只是从部门角度考虑，那么你只会得到零散的数据和间断的流程。

Oracle iStoreOracle® iStore is the Enterprise E-Business Suite eCommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. iStore is a key component of the Oracle Customer Relationship Management solution, an integrated suite that drives profitable customer interactions.K E Y B U S I N E S S B E N E F I T SOracle iStore is a market leading solution for B2B and B2C eCommerce, providing a cost-effective and comprehensive Internet sales channel. •Drive Profitable Sales•Deliver a personalized customerexperience•Analyze and optimize your onlineinitiatives with Oracle MarketingK E Y F E A T U R E S•Multi-organization, multi-lingual,multi-currency•Procurement System integration •Scalable, extensible catalog•Rules based configurator•Rich content management •Extensible, pre-seeded templates,configurable layout•Multiple payment support for creditcards, invoices, purchase orders •Real-time cross sell, up-sell •Customizable Product Comparisonuser interface•Featured products, promotionalgoods, discounts and specials •Dynamic Terms and Conditions •Online sales assistance, negotiationcapability•Cart sharing, messaging•Track orders, invoices, payments and returns Deliver Intelligent, Personalized Customer ExperiencesIn a world where every competitor has eCommerce capability, the advantage rests with those who deploy the most evolved and sophisticated tools. Oracle iStore is a market-leading eCommerce product that has been built over a decade, and allows you to deploy a comprehensive web presence from pre-sales and lead-generation to sales to post sales support.Figure 1. Leading companies use iStore to create powerful web stores.Oracle iStore’s powerful and scalable eCommerce system easily lets you create, track and evolve B2B and B2C sites for different customers, locations, languages and more while reducing order-to-fulfillment costs. Cross-sell and up-sell capabilities use unified, enterprise-wide customer data to personalize customer experience and maximize per-customer purchase. Self-service order tracking and returns improve customer satisfaction while driving down customer service costs. And because it is a component of Oracle’s E-Business suite, iStore integrates eCommerce with related enterprise business processes such as campaign planning and execution, order to cash, call toresolution.Such a level of integration allows you to effectively deploy and execute a multi-channel strategy, where product information, pricing, availability information, order inquiries, etc. are consistent across any customer touch point, including the online channel.Drive Profitable SalesOracle iStore delivers profitability by supporting horizontal and vertical selling processes, delivering customer retention and delight, and ensuring the lowest possible costs from order to fulfillment. The key business benefits enable iStore customer to:∙Deliver a personalized customer experience∙Analyze and optimize your online initiatives with Oracle MarketingDrive Conversions and Revenue with Robust Storefronts Oracle iStore puts your entire sales process online—providing an Internet sales channel that is always open when your customers are ready to buy. Moreover, it enables you to open your existing iStore sites to users of Procurement Systems operated by your business partners, allowing you to easily target new customer segments. Oracle iStore supports online ordering of products and services for the Telecommunication industry.Unlike basic “web stores”, iStore’s advanced cart features enable an interactive, intuitive sales process, allowing customers to seek live sales assistance, apply promotion codes, or perform availability checks during their visit. iStore provides users with the ability to select items from the product catalog and display a product comparison page showing the products selected and their attributes, as well as score the product features of most importance. Cross-sell and up-sell opportunities are created dynamically on a compelling and easy-to-use user-interface. Checkout processes are short and efficient, reducing cart abandonment. For example the B2C checkout can be completed on as ingle page. You can also allow users to specify the ‘end-customer’ to support reseller / partner and indirect business sales scenarios.Reduce Transaction Costs with Sophisticated Order CaptureIncomplete or incorrectly entered order information causes expensive manual rework for you and fulfillment problems for your customers. Oracle iStore reduces your operational costs and increases customer satisfaction by making sure that orders are placed correctly the first time. Customers can even check inventory stock to ensure availability. Multiple payment options are supported, and credit card CVV codes and statement addresses can be validated to reduce transaction fraud.Terms and conditions displayed during the checkout process can be derived from the shopping cart content ensuring that your complex contracts requirements are met. Store and customer-specific pricing is automatically applied, along with the correct shipping and handling charges.For power users such as your large business customers and partners, iStore provides spreadsheet upload for large or repetitive orders. Flexible checkout options such as saved carts and shopping lists make it easy for customers to replenish frequently needed items and become more loyal through repeat purchases.Complete Self-Service Streamlines Fulfillment and Customer ServiceWhether a customer needs a product question answered or needs to download documentation at 3 A.M., web support is the most direct path for customers and the lowest-cost service option for your organ ization. iStore’s enhanced order tracker lets customers easily search their orders and view fulfillment status details. Even complex transactions such as initiating returns across multiple orders can be handled without costly human intervention.Deliver A Personalized Customer ExperienceOracle iStore simplifies the maze of products and promotions for the end-user by enabling you deliver personalized offers and interactions that make it easy for customers to buy what they need.Target Customer Segments with Specialty StoresDifferent types of customers have different needs. With iStore, you can create individual, unique stores for particular B2B and B2C customers and partners. Each store can have its own “personalized” product selection, UI and process flows—while all stores leverage a unified central repository for products, content, and administration.Figure 2. Create specialty stores for different customer segments and interestsCustom Configuration Simplifies Complex BuyingSelling complex configured products such as wireless or wire-line plans with rules-based options can be expensive regardless of whether they are sold directly by agents or through your call center. These expenses can increase when customers reconfigure plans and options.Oracle iStore makes configuring products easy. Leveraging the Oracle Configurator rules engine, the guided configuration process provides a simple wizard interface for novices and a professional interface for experts. Collaborative buying and secure cart sharing let customers to seek live online assistance, or work with colleagues on shared purchases.For indirect sales scenarios, you can capture the information pertaining to final users of your products or services during check out, enabling you to better market and service your end-users.The specialty store pricing qualifier lets you offer discounts and promotions specific to particular stores. You can create multiple segment-specific sites with a unique look and feel, all sharing global catalog data. iStore’s full multi-language and multi-currency support ensures that you are able to covert global revenue opportunities.Tailor Site To Each Customer SegmentWhy overload customers with promotions, when you can provide targeted offers that are just right for them? Oracle iStore’s rich product catalogs provide dynamic content that can be personalized for each customer—including up-sell and cross-sell recommendations.iStore leverages Oracle’s unified Customer Master to target each customer with the right combination of products, prices, and promotions. This advanced customer model allows you to segment customers and analyze buying patterns to further personalize interactions and content. Through seamless integration with Oracle Marketing, iStore can provide even more sophisticated personalization. This combination enables marketers to cross-sell and up-sell related products and make additional offers based on predictive models of an iStore customer’s propensity to buy.Figure 3. Showcase products and offerings to meet unique branding needs “Powered by Oracle iStore”In today's competitive and dynamic eCommerce market, creating powerful Internet store fronts is the key to attracting and retaining web based shoppers, and lowering transactions costs is the goal of every sales organization. Oracle iStore enables companies to bring products to market faster and to provide a unique customer experience. With seamless integration to Oracle’s CRM and ERP applications, iStore assists companies execute a profitable sales process through increased top-line growth and reduced transaction costs, while providing tracking and metrics to help predict, refine and fine-tune product offerings and promotions based on customer behavior and trends. Oracle iStore offers a compelling solution, which is built on the perspective resulting from the experience of customers worldwide.O R A C L E I S T O R EOracle iStore is a market leading solution for B2B and B2C eCommerce, providing a comprehensive and cost-effective Internet sales channel.R E L A T E D P R O D U C T SThe following related products are fully integrated with Oracle iStore:•Oracle iStore Information Discovery •Oracle Advanced Pricing•Oracle Configurator•Oracle Contracts•Oracle Inventory•Oracle Marketing•Oracle Order Management •Oracle Quoting•Oracle Sales•Oracle Advanced Supply Chain Planning•Oracle Content Management •Oracle Payments•Oracle ReceivablesR E L A T E D S E R V I C E SThe following services support Oracle iStore:•Update Subscription Services •Product Support Services •Professional Services•Oracle UniversityFigure 4. Name brand customers choose iStore to drive their salesOracle E-Business Suite -- The Complete SolutionOracle E-Business Suite enables companies to efficiently manage customer processes, manufacture products, ship orders, collect payments, and more—all from applications that are built on unified information architecture. This information architecture providesa single definition of your customers, suppliers, employees, products—all aspects ofyour business. Whether you implement one module or the entire Suite, Oracle E-Business Suite enables you to share unified information across the enterprise so you can make smarter decisions with better information.C O N T A CFor more information about Oracle iStore, visit or call +1.800.ORACLE1 to speak to anOracle representative.C O N N E C T W I T H U S/oracle /oracle /oracle Copyright © 2015, Oracle and/or its affiliates. All rights reserved. This document is provided for information purposes only, and the contents hereof are subject to change without notice. This document is not warranted to be error-free, nor subject to any other warranties or conditions, whether expressed orally or implied in law, including implied warranties and conditions of merchantability or fitness for a particular purpose. We specifically disclaim any liability with respect to this document, and no contractual obligations are formed either directly or indirectly by this document. This document may not be reproduced or transmitted in any form or by any means, electronic or mechanical, for any purpose, without our prior written permission.Oracle and Java are registered trademarks of Oracle and/or its affiliates. Other names may be trademarks of their respective owners. Intel and Intel Xeon are trademarks or registered trademarks of Intel Corporation. All SPARC trademarks are used under license and。

利用Oracle电子商务套件人力资源管理系统第12.1版创造价值Oracle白皮书2010年4月利用Oracle电子商务套件人力资源管理系统第12.1版创造价值概述早在全球经济出现问题以前，企业就在努力应对不断增加的管理员工的挑战。

随着更多的企业争相设法吸引优秀人才，人力资源、招聘和服务提供组织提高其团队效率的能力成了一个必不可少的竞争要素。

他们总是需要制定极其重要的业务决策。

可能需要裁员和优化工作，可能需要将奖励分发到较小的群体，士气可能不高，缺乏良好的继任计划可能使企业面临更多风险。

企业需要确保员工目标与企业目标协调一致，员工更投入，劳动力人才和绩效得到有效优化。

通过部署和集成流程，员工能够了解企业目标以及各自的职责。

这也消除了需要额外的供应商、许可证和人员来维护集成的人力资源流程以外的管理软件的需求。

企业还将降低人员流动率和招聘成本，进而降低运营成本，同时还会提高员工生产率，并优化用于制定重要业务决策的信息。

Oracle电子商务套件人力资源管理系统第12.1版是用于支持直观和有效的人力资本管理的Oracle全球解决方案套件。

Oracle电子商务套件人力资源管理系统第12.1版管理软件可自动化业务流程，降低运营成本，提高效率，同时不断定义和利用行业最佳实践，因此可快速实现投资回报。

Oracle电子商务套件人力资源管理系统第12.1版建立在大量的客户反馈、行业最佳实践、分析师调研以及甲骨文对先进理念追求的基础之上。

本白皮书将说明升级或实施人力资源管理系统第12.1版可以带来的各类好处。

对于正在考虑从11i实施直接迁移到第12.1版的客户，本白皮书还将介绍人力资源管理系统第12版的重要增值性增强功能。

12.1版包含了12版的所有功能。

简介Oracle电子商务套件人力资源管理系统第12.1版旨在帮助企业制定更好的决策，提高竞争力，同时降低成本和提高绩效。

要实现这种平衡，企业需要对其运营具有一个全面的（或整体的）了解。