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酒店英语教学设计1. 引言酒店行业是全球性的服务业，为了保证顾客满意度，酒店员工需要掌握一定的英语沟通能力。
本教学设计将针对酒店英语的教学进行设计，以帮助酒店员工提高英语沟通能力。
2. 教学目标本课程的教学目标是让学员能够在酒店工作场景中自信地进行英语沟通，具体目标包括：•掌握在酒店前台与客户沟通的基本表达方式•理解并能使用常见的酒店英语词汇和短语•能够成功地解决酒店工作中的常见英语沟通问题3. 教学内容3.1 酒店英语基础知识•酒店英语的概述•日常生活中常用的酒店英语•酒店工作中常见的英语短语和词汇3.2 酒店前台与客户沟通技巧•了解酒店前台工作职责•学习如何正确地向客户问候•学习如何引导客户进行入住登记等操作•学习如何处理客户的常见问题和投诉3.3 情景模拟练习•酒店前台接待客户情景练习•解决客户问题和投诉情景练习•酒店客房服务情景练习4. 教学方法4.1 案例教学运用真实的案例，让学员了解英语在酒店工作中的重要性，并能够在实际情况中学习应用。
4.2 角色扮演通过角色扮演训练，让学员模拟酒店前台与客户的实际对话情境，以锻炼学员的英语口语和应变能力。
4.3 多媒体教学通过多媒体教学，展示酒店英语的常见场景和应用，同时便于学员理解相关知识。
5. 教学评价考核5.1 口语表现能力学员在课程中将进行多次口语练习和表现，教师根据学员在实践中展示出的语言表达能力进行评价。
5.2 学业表现学员的教学笔记、练习题目以及考试成绩将全面考核，以评估学员在学业方面的表现。
6. 教学资源6.1 教材•英语实用由浅入深（酒店英语版）•酒店英语应用课程•酒店业英语沟通技巧精讲教程6.2 设备•电脑、投影仪•录音笔、话筒•视频教学软件7. 结束语本教学设计具体针对酒店英语教学，提供了一套完整的教学方案，以提高酒店员工的英语沟通能力为目标，相信经过学员刻苦学习和实践后，能顺利完成相关培训，并在工作中有所实际收益。
Teaching Plan for Hotel EnglishPeriod: 2Teaching Content: Workshop 1 Unit 1 Room ReservationTeaching objectives:1。
Grasp the terms and useful phrases in making room reservations2。
Use sentence patterns in working situations3.Make situational dialogues fluently4。
Grasp the procedure of room reservation。
Teaching focus:1. Sentence patterns in making a room reservation2。
Practice situational dialogues。
Teaching difficulties: 1. To read the conversations fluently2. To make situational dialogues with the sentence patterns Teaching methods：interaction teaching methods，situation teaching methods Teaching procedures:The first periodStep I: The teacher would briefly introduce the main content of this course and how to learn the course。
（10 minutes）T：1。
The content of the course:This book consists of 25 units in all and it is divided into 4chapters according to the duties and services of different workshops in a hotel。
第 5 讲一、名称：Table reservations and receiving dinners二、教学时数：2三、教学目的:1.Grasp the terms and useful phrases in table reservations and receiving diners.2. Use sentence patterns skillfully in working situations.3 Make situational dialogues fluently.四、重点和难点：重点：sentence patterns难点：To make situational dialogues with the sentence patterns五、教学方法和手段：方法：Task-driven method手段：teach;Q & A; Discussion;role-play六、教学内容及时间安排1. Table reservations2. receiving dinners（备注）教学过程（一）导入新课（问题导入）1. The teacher would ask the students to discuss t the basic procedures of receiving guests’ table reservation and then talk about their opinion.2. The teacher would invite some students to talk about the basic procedures of receiving diners.（二）讲授新课I Table Reservation1.steps for table reservationStep1 Greeting guestsStep2 Getting guest: number of people, arrival time and particular requestsStep3 Confirm all information2.Scene DialogueDialogue OneReceptionist: Good afternoon. Peach Restaurant. May I help you?Gu est: I’d like to reserve a table for two.Receptionist: Yes, sir. What time would you like, sir?Guest: I’m not sure…perhaps around 8p.m.Receptionist: Fine. I’ll reserve a table for two at 8 p.m., Sir. May I have your name, please?Guest: Julius. Julius Berman.Receptionist: Thank you, Mr. Berman. And do you prefer smoking or non-smoking? Guest: Non-smoking will be fine, please. But it is more important that you get us a table by the window. It’s our anniversary and I’d like it to be very special.Recepti onist: I’ll try my best. We look forward to having you with us tonight, Mr. Berman.Guest: Thank you. Good-bye.Receptionist: Good-bye and have a nice day!Dialogue TwoA: Good Evening, Nanhai Restaurant, may I help you?B: Good afternoon, sir. I’m the gu est in Room 212. I wonder whether I can book a table for tomorrow evening.A: Certainly, I'd be happy to help you with that. How many people are there in your party?B: There'll be four people.A: At what time can we expect you?B: Let's say at seven o'clock.A: I'm afraid we don't have anything available then. We could seat you at six o'clockor at eight o'clock.B: Oh, OK. Eight o'clock will be fined.A:Would you like a table in the main hall or in a private room, sir?B: A private room will be fine. Th e room should be clean and elegant. I’ll entertain my business partners.A:A private room for four people at about 7:00 p.m. tomorrow evening. Is that right? J: That’s right.O: May I know your name, please?J: Abraham Jones. A-b-r-a-h-a-m J-o-n-e-s.O: Mr. Jones. We expect your coming with pleasure. Have a nice day.J: Thank you.3.V ocabularyreservation n．保留，预定reserve vt．保留，预定arrange v. 安排waiting list 等候单non-smoking area 无烟区smoking area 吸烟区main hall 大厅private room 包厢table by the window 靠窗位置in your party 同行的人4.Other expressionsWhich do you prefer, a table in the dinging hall or at the private room?How about the non-smoking area?Could you repeat it please?I’m sorry we are fully booked today.I’m sorry the tables by the window are occupied.I’m sorry Zi Xuan Room has been reserved, would you mind changing another one? 5.Role-play1. First, the teacher would require the students to make dialogues according to the following given situation. The students are given 10 minutes to make the dialogue in pairs.Situation:Situation:Miss Green calls the Rising sun Restaurant to reserve a table for a party of six for 6:30 this evening. The hostess answers the phone call and accepts the booking.2. The teacher would ask some pairs to act out their dialogue in front of the class.3. Give comments and advices to improve the students’ dialogues.II Receiving dinners1.Scene DialoguesDialogue One Receiving the Guest with a Reservation 接待有预订的客人Betty has reserved the table. Now she and her friend went to the restaurant. The host r eceived them.W=Waiter C= BettyW: Good evening. How are you today?C: it’s ok, thank you.W: Do you have a reservation?C: Yes, we do. A reservation for two under Smith.W: Just a moment, please… Here it is 7:00 p.m. Betty Smith, two, non-smoking（非吸烟区）.C: That’s us.W: Right this way, please.Dialogue Two Receiving the Guest without a Reservation 接待没有预订的客人Mr. White and his wife went to the restaurant to have the dinner. But they have no res ervation. The waiter receiving them and escort them to choose the table that fits them W=Waiter B=BakeW: Good evening, sir and madam. Welcome to our restaurant. Do you have a reservati on?B: I’m afraid I haven’t. Do you have a table for two?W: I’m sorry to say that we don’t have any vacant seat at this moment. Would you ple ase wait in the lounge for about five minutes? I’ll seat you if the table is ready.B: It sounds nice. Nancy, let’s go to the lounge then.(Five minutes later) （5分钟后）W: I am sorry to have kept you waiting, sir and madam. Now we have a table for you. This way, please.W: What kind of drink would you like tonight?W: I’ll bring them to you right away.2. Other Expressions4) Is it only two of you?6) Please come this way.8) Where would you like to sit?9) Here is your table.10) Would you rather sit near the dance floor?11) Will this table be all right?12) You may sit where you like.13) There’s a table for four o ver there. Would you like it?14) We have a window table reserved for you.15) What about the one that is further back but still offers a view of the lake?17) I’m afraid there is no other place free at the moment.18) I’m sorry, this table is already rese rved.19) All the tables by the window have been booked. I hope you will understand.20) There will be a wait of about twenty minutes.23) Excuse me, would you share the table with that gentleman?3.Role-PlaySituation A: Mr. Jack and his family come to the restaurant. They want a table by the window but are told by the hostess that all tables by the window have been reserved. Situation B: You and your family come to the restaurant. You have booked a table in private room for 4.（三）、归纳总结。
Unit 1 Reservation教学目标Mind Map 了解办理预订时需要获得的客人信息Background Information 拓展词汇Doing in the Scene1. 熟悉办理预订的流程2. 熟悉更改预订的流程3. 了解预订确认信的写作格式及内容4. 熟悉取消预订的流程5. 掌握预订服务的常用语句Practical Reading 了解预订登记表的内容教学步骤：Mind Map● 介绍预订部的工作职责；● 介绍预订部工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习Background Information● 引导学生讨论：（1）常见的床型；（2）常见的客房类型；（3）客房名称的命名规律；● 引导学生熟悉本部分的词汇；● 引导学生完成课本练习。
附1：常见的床型twin/single bed 单人床king bed 特大号双人床full/double bed 双人床crib 婴儿床queen bed 大号双人床rollaway bed 折叠床附2：常见的客房类型single room 单人房twin-bed room 双床房superior room 高级房deluxe room 豪华房premier/premium room尊贵房sea-view room 海景房garden-view room 园景房suite 套房deluxe suite 豪华套房executive suite 行政套房family suite 家庭套房duplex suite 复式套房penthouse suite 顶层套房presidential suite 总统套Doing in the Scene● 引导学生思考：（1）办理预订时如何询问客人的预订要求？（2）如何询问客人的联系信息？（3）完成预订前有哪些信息要与客人确认？● 引导学生思考预订服务的流程；● 引导学生听音频完成练习Scene 1 Making a reservationScene 2 Changing a reservationScene 3 Canceling a reservationPractical Reading● 介绍酒店预订登记表的基本内容；● 介绍预订部常见信函的写作格式及内容：（1）预订确认信；（2）修改预订确认信；（3）取消预订确认信；● 引导学生熟悉本部分的生词与词组；● 引导学生思考商务信函开头和结尾的常用语；● 引导学生完成练习Unit 2 Checking In and Out 教学目标Mind Map 了解前台接待员的工作职责Background Information 拓展词汇Doing in the Scene1. 熟悉办理入住登记的流程2. 了解前台增销的艺术3. 熟悉延宿与换房的流程4. 熟悉结账退房的流程5. 掌握前台接待服务的常用语句Practical Reading 了解酒店账单的内容教学步骤：Mind Map● 介绍前台接待员的工作职责；● 介绍前台工作岗位的中英文名称；● 引导学生进行头脑风暴并完成练习。
原有教学模式教案课程名称：酒店英语听说总素质学分：３总学时：48 〔理论学时：24 ；实践学时：24 〕课程类别：□专业素质教育□非专业素质教育□特殊素质教育□必修□选修□核心素质教育□非核心素质教育任课教师：所属单位：文法与外语学院职称：副教授授课专业：酒店管理授课__ 酒店管理1501班、Unit One Room Reservation ServiceChapter two Reception DeskChapter three the bellmanUnit Four Service CenterChapter Five Business center18、I will put in on your master account.11、Thank you, could I have your signature here?Important sentences of printing/copy/type1、I’d like to have a file in this floppy disc printed.2、We are not allowed to use the guests own floppy discs. This issimply a procedure of prevention, for fear of the computer viruses.3、My I have the original draft < manuscript>? I can have it typedand printed for you.4、I am sorry, your draft< handwriting> is a little illegible to me.5、Which file, please?6、How many copies do you need?7、How many pages, please?8、May I suggest you have one copy printed and the restxeroxed？9、I want to have a copy of this file< contract>10、How much is it for one page?You should pay according to the size of paper. For size a3 or b5, it’s 40 yuan and for size a4 or b4, 30 yuan. Which do you prefer?11、i want to have this document typed, when can I pick it up? And how much does this cost?12、How would you like to pay?Oh, please charge it to my room.Would you please show me your room card or the room key. Important sentences of mail serviceWords:Envelope；stamp ；average；medium-sized；extra；mail；post；mailed by air ；register ；mailed by plain ；mail by express；addressee<[]收信人>Sentences：1、A letter by air to Japan costs 6 Yuan RMB under the weight of 20g.2、I’m sorry, we have no parcel service. You may go to the post office. It’s not far from here.3、If there’s any mail addressed to you. We’ll inform as soon as possible.4、Don’t worry. We can forward any mail to you at your home address. Please fill out the forward mail card<转寄单>.。
酒店英语（教案）---------------------------------------------------------------最新资料推荐------------------------------------------------------ 酒店英语(教案)《酒店英语口语》课程单元教学设计（教案）一、教案头本次课标题Basic Knowledge授课教师授课班级上课时间2 学时上课地点能力（技能）目标知识目标1、know what is a hotel教学目标1．Know some general expressions for hotel services2 、 know some body language and Grooming for hotel clerk快速阅读：The hotel industry能力训练任务及案例教学重点1．掌握一些重点词汇2．掌握一些常用的表达方法教学准备课堂讲授、课堂讨论、案例分析；启发式教学方法：课堂提问、引导学生思考；师生互动。
11/ 12二、教学设计步骤教学内容简述本单元教学内容： 1． The hotel industry 告知（教学内容、目的）2．Body 教学方法教学手段学生活动时间分配（分钟）language and Grooming for hotel clerk讲授，课堂讨论用多媒体教学听课，讨论，练习3 课时3 、General expressions for hotel services 案例导入：The hotel industry引入（项目）讨论用多媒体教学讨论0.5 课时任务 1： The hotel industry 任务 2：1、What is a hotel 2 、 What is the first and foremost task of a hotel？启发用多媒体教学讨论1.5 课时1 、how to project a good Body image as a hotel clerk？language Eye、smile、skin、body、hand、and makeup、hair、teeth、shoes、Grooming for hotel uniform clerk 任务 3： General expressions for hotel services 创新或拓展本章描述了酒店产业及酒店服务人员的仪态，以及酒店服务的一些常用语言，为以后的学习内容奠定了基础。
Topic 5 Bar ServiceLearning objectivesStudents are required to1. Be familiar with the terms and useful phrases about bar service.2. Use sentence patterns skillfully in working situations.3. Grasp some knowledge about bar service.Focus and difficulties:1. Make situational dialogues fluently.2. Become a qualified bar tender.3. How to learn English well.TEACHING PROCEDURESI. Organization：1.Greetings2. Fill in the teaching daily dairy.II. A New Lesson：bar service一．knowing the taskHow to develop a dialogue with a guest at the bar.二. preparing the task1. Learn some useful and important words and expressions by enjoying the pictures.2. Listen and finish the following tasks:. Listen to the dialogue and answer the following questions:1) What wines does the bartender recommend?2) How many wines are there in the dialogue?3) What kind of wines does the guest order?4) How does the guest require to serve the Scotch?3．Learn some wine names from the dialogue.三．Finishing and practicing the task1.Translate the following sentences into Chinese.2. Situational conversation: Work in pairs and act out the dialogue with your partner on the given situations.III. Exercises (Further learning)一. listen or watch the following materials , act the bartender's part and then practice the whole dialoguein turn with your partner.二. complete the dialogue according to the Chinese in brackets and the read it in roles.V. Assignment一. Discuss with your classmates after class:* the working procedures of bar service,*What might be the requirements of the guest?*What might be the restaurant's policy about bar service?* Finish the exercises on page 97. (大连理工出版社《实用酒店英语》）After-class SummaryTopic 6 Taking the billLearning objectivesStudents are required to1. Be familiar with the terms and useful phrases in payment.2. Use sentence patterns skillfully in working situations.3. Grasp some knowledge about taking the bill.Focus and difficulties:1. Make situational dialogues fluently.2. How to deal with the payment by credit card or by traveler’s check or in cash?3. How to learn English well.TEACHING PROCEDURESI. Organization：1.Greetings2. Fill in the teaching daily dairy.II. A New Lesson：Taking the bill一．knowing the taskHow to deal with the payment by credit card?二. Preparing the task1. Learn some useful and important words and expressions by enjoying the pictures.2. Listen and finish the following tasks:. Listen to the dialogue and answer the following questions:1) How much does the guest have to pay for his food?2) How much does the guest have to pay for his drinks?3) How does the guest pay for his meal?4) Why does the waiter ask the guest to write down his full name in printed letters?5) How will you do if the guest has questions with his bill?3．Learn some useful notes and sentences from the dialogue.三．Finishing and practicing the task1.Translate the following sentences into Chinese.2. Situational conversation: Work in pairs and act out the dialogue with your partner on the given situations.III. Exercises(Further learning)一. listen or watch the following materials , act the waitress' part and then practicethe whole dialogue in turn with your partner.二. complete the dialogue according to the Chinese in brackets and the read it in roles.V. Assignment一. Discuss with your classmates after the class:* the working procedures of taking the bill*What might be the requirements of the guest?*How to deal with the situation where the guest finds problems with his or her bill?After-class SummaryTopic 7 Introduction of Chinese Food and Western FoodLearning objectivesStudents are required to1. Be familiar with the terms and useful phrases about Chinese food and Western food.2. Use sentence patterns skillfully in introducing and ordering Chinese food and western food.3. Grasp some knowledge about some Chinese local cuisine and western specials.Focus and difficulties:1. Make situational dialogues fluently.2. Become a qualified waiter or waitress.3. How to learn English well.TEACHING PROCEDURESI. Organization：1.Greetings2. Fill in the teaching daily dairy.II. A New Lesson：bar service一．knowing the taskHow to develop a dialogue with a guest at either western food dining hall or Chinese food dining hall?二. Preparing the task1. Learn some useful and important words and expressions by enjoying the pictures.2. Listen and finish the following tasks:Listen to two dialogues and answer the following questions:1) What’s the difference between a Chinese breakfast and a Continental breakfast?2) Briefly introduce the Chinese breakfast, please.3) Briefly introduce the American breakfast, please4) Conclude some words to describe the Chinese breakfast and the Continental breakfast.3．Learn some wine names from the dialogue.三．Finishing and practicing the task1.Translate the following sentences into Chinese.2. Situational conversation: Work in pairs and act out the dialogue with your partner on the given situations.III. Exercises (Further learning)一. listen or watch the following materials , act the bartender's part and then practice the whole dialoguein turn with your partner.二. complete the dialogue according to the Chinese in brackets and the read it in roles.V. Assignment一. Discuss with your classmates after class:* the working procedures of introducing and ordering Chinese food and western food.*How much do you know about Chinese Cuisines?*How would the westerners like their food cooked?After-class SummaryTopic 8 Dealing with the Complaints in the RestaurantLearning objectivesStudents are required to1. Be familiar with the terms and useful phrases about in handling complaints in a restaurant.2. Use sentence patterns skillfully in working situation.3. Grasp some knowledge about communication.Focus and difficulties:1. Make situational dialogues fluently.2. Become a qualified waiter or waitress.3. Skills of dealing with complaints about food and service.TEACHING PROCEDURESI. Organization：1.Greetings2. Fill in the teaching daily dairy.II. A New Lesson：table reservations一．Knowing the taskHow to deal with the complaints about food and service.二. Preparing the task1. Learn some useful and important words and expressions by enjoying the pictures.2. Listen and finish the following tasks:Listen to the dialogue and answer the following questions:1) What’s wrong with the steak?2) What does the waiter do with the steak?3) Is the guest satisfied this time?4) How does the waiter explain the tough steak?5) What does the guest have at last?3．Learn some useful notes and sentences from the dialogue.三．Finishing and practicing the task1.Translate the following sentences into Chinese.2. Situational conversation: Work in pairs and act out the dialogue with your partner on the given situations.III. Exercises(Further learning)一. listen or watch the following materials , act the waitress' part and then practicethe whole dialogue in turn with your partner.二. complete the dialogue according to the Chinese in brackets and the read it in roles.V. Assignment一. Discuss with your classmates after the class:* the communication skills about the complaints*Have you got any experience of having the wrong food in a restaurant? If you have, what did you do? *Learn to be good at conversation, especially the right attitude.* Finish the exercises on page 140.（大连理工出版社《实用酒店英语》）After-class Summary。
