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第1篇一、课程概述本课程旨在通过实践教学方法，提高学生的酒店英语应用能力。
课程内容涵盖酒店行业常用英语词汇、短语、句型，以及酒店服务流程中的实际对话和沟通技巧。
通过模拟酒店场景，使学生能够在真实的语言环境中运用所学知识，提高英语听说读写能力，为将来从事酒店行业打下坚实基础。
二、教学目标1. 知识目标：（1）掌握酒店行业常用英语词汇、短语和句型；（2）了解酒店服务流程及常见问题处理方法；（3）熟悉酒店行业的基本礼仪和沟通技巧。
2. 能力目标：（1）提高学生英语听说读写能力；（2）培养学生具备在实际酒店环境中运用英语进行沟通的能力；（3）提升学生的团队协作和问题解决能力。
3. 素质目标：（1）培养学生的职业道德和敬业精神；（2）提高学生的跨文化交际能力；（3）增强学生的自信心和应变能力。
三、教学内容1. 酒店行业英语基础（1）酒店行业常用词汇；（2）酒店行业常用短语和句型；（3）酒店行业基本礼仪。
2. 酒店前厅服务英语（1）接待客人；（2）预订房间；（3）退房结账；（4）处理客人投诉。
3. 酒店客房服务英语（1）客房预订；（2）客房清洁；（3）客人需求处理；（4）退房结账。
4. 酒店餐饮服务英语（1）预订餐厅；（2）点餐；（3）处理客人投诉；（4）结账。
5. 酒店其他服务英语（1）商务中心服务；（2）洗衣服务；（3）康乐设施服务；（4）其他辅助服务。
四、教学方法1. 案例分析法：通过分析实际酒店案例，让学生了解酒店行业英语的应用场景和技巧。
2. 角色扮演法：模拟酒店服务场景，让学生在角色扮演中练习英语口语和沟通技巧。
3. 小组讨论法：将学生分成小组，就酒店服务过程中的实际问题进行讨论，提高团队协作能力。
4. 实地考察法：组织学生参观酒店，了解酒店运营模式和实际工作环境。
5. 信息技术辅助教学：利用多媒体教学手段，如PPT、视频、音频等，丰富教学内容。
五、教学评价1. 平时成绩：包括课堂参与、小组讨论、角色扮演等，占30%。
酒店英语口语教案(优秀范文)教案名称：酒店英语口语教案一、教学内容本节课的教学内容选自人教版《酒店英语口语》教材，主要涉及酒店服务行业的日常交流用语。
通过学习本节课，学生将掌握酒店英语口语的基本表达方式，包括问候、介绍、接待、引领、指路、询问、回答等问题。
二、教学目标1. 让学生掌握酒店服务行业的日常英语口语表达；2. 提高学生的英语听力、口语交际能力；3. 增强学生对酒店服务行业的认识，提高学生的职业素养。
三、教学难点与重点重点：酒店服务行业常用英语口语表达的掌握；难点：在实际情景中运用所学知识进行流畅的英语口语交际。
四、教具与学具准备教具：多媒体教学设备、录音机、教材；学具：笔记本、课本、录音带。
五、教学过程1. 情景引入：教师通过播放一段酒店服务场景的视频，引导学生关注酒店英语口语的使用场景。
2. 新课内容展示：教师带领学生学习教材中的新知识点，包括问候、介绍、接待、引领、指路、询问、回答等表达方式。
3. 实例讲解：教师通过角色扮演，示范酒店服务场景中的英语口语表达，让学生跟随教师一起练习。
4. 随堂练习：学生分组进行角色扮演，模拟酒店服务场景，练习所学英语口语表达。
5. 听力训练：教师播放酒店英语口语听力材料，学生进行听力练习，回答相关问题。
6. 口语交际比赛：学生分组进行口语交际比赛，看哪组能够在酒店服务场景中运用所学知识进行流畅的英语口语交际。
六、板书设计板书内容：酒店英语口语表达1. 问候：Good morning/afternoon/evening, sir/madam.2. 介绍：May I introduce myself? My name is4. 引领：Please follow me, sir/madam.5. 指路：Excuse me, where is the?6. 询问：May I ask if you have a reservation?7. 回答：Yes, we do./No, we don't.七、作业设计1. 作业题目：请用英语写一段关于酒店服务场景的对话。
酒店英语课程设计一、课程介绍这个酒店英语课程旨在帮助从事酒店行业或留学生们学习如何运用英语进行酒店服务和管理，提升他们的英语沟通能力和专业水平。
本课程涵盖了酒店前台、客房服务、餐饮服务和会议服务等方面的场景，通过实践训练和情景模拟来帮助学生掌握关键英语技能。
二、课程目标1.帮助学生建立起酒店服务和管理所涉及到的英文词汇和表达方式。
2.增强学生在面对酒店服务和管理场景时的英语沟通能力。
3.训练学生在实际情况下如何处理客户投诉和解决问题的能力。
4.提高学生的英语听说读写能力，增加自信心和流利度。
三、教学内容1.酒店前台英语受理客人、预订、结帐、退房等常见场景，包括：•问候客人：欢迎光临，早上好/下午好/晚上好等。
•安排房间：什么样的房间、窗户面朝哪里、住几晚、预订时间等。
•支付方式：是否使用信用卡、是否需要收据等。
•解决客人问题：房间设施不良、网络连接问题等。
2.客房服务英语打扫房间、安排客人用品、解决客人问题等场景，包括：•打扫房间：更换床单、擦洗地面、整理房间等。
•客用品服务：毛巾、洗漱用品等。
•解决客人问题：替换故障产品、并清理问题区域等。
3.餐饮服务英语点菜、取餐、结账、服务等常见场景，包括：•介绍餐厅服务：餐厅位置、营业时间等。
•推荐菜品：什么菜品最受欢迎、特别之处等。
•点菜：用餐人数、所需菜品等。
•服务：过程、清理餐桌、是否需要继续为客人提供服务等。
4.会议服务英语会议接待、讲解、协调等场景，包括：•询问会议日程安排、嘉宾姓名等。
•为嘉宾提供咖啡、服務水等。
•帮助嘉宾注册会议等。
•确定会议结束时间，帮助收拾会场等。
四、教学方法1.情景模拟教学通过情景模拟，将学生置身于实际情境中，让他们用英语进行交流，提升他们在实际情况下的应变能力。
2.小组讨论安排学生分组进行酒店服务和管理情境的小组讨论，让他们学会听取别人的意见，讨论并解决问题。
3.个人演讲给每位学生指定特定的酒店服务情境，让他们进行个人英语口语演讲，提高他们的英语口语表达和自信心。
酒店英语的课程设计一、教学目标本课程的教学目标是使学生掌握酒店英语的基本词汇、句型和对话，能够用英语进行简单的酒店服务交流，提高学生的英语口语表达能力和实际应用能力。
具体分为以下三个维度：1.知识目标：学生能够掌握酒店英语的基本词汇和句型，理解酒店服务场景下的常用表达方式。
2.技能目标：学生能够在酒店服务场景中，用英语进行简单的交流和对话，具备一定的英语口语表达能力。
3.情感态度价值观目标：通过学习酒店英语，学生能够增强自信心，提高对英语学习的兴趣，培养良好的学习习惯和团队合作精神。
二、教学内容教学内容以《酒店英语》教材为基础，共分为八个单元，每个单元围绕一个酒店服务场景展开，包括前台接待、客房服务、餐饮服务、康乐服务等内容。
教学内容的选择和注重科学性和系统性，每个单元都包含词汇、对话、语法和练习等部分，旨在全面提高学生的酒店英语应用能力。
三、教学方法本课程采用多种教学方法，包括讲授法、讨论法、案例分析法和实验法等，以激发学生的学习兴趣和主动性。
1.讲授法：用于向学生传授酒店英语的基本词汇和句型，讲解语法规则。
2.讨论法：引导学生就酒店服务场景进行讨论，提高学生的口语表达能力和思维能力。
3.案例分析法：通过分析实际酒店服务案例，让学生学会在特定场景下运用英语进行交流。
4.实验法：学生进行角色扮演，模拟酒店服务场景，提高学生的实际应用能力。
四、教学资源本课程的教学资源包括教材、参考书、多媒体资料和实验设备等。
1.教材：《酒店英语》教材，用于引导学生学习酒店英语的基本知识和技能。
2.参考书：提供丰富的酒店英语相关阅读材料，拓展学生的知识视野。
3.多媒体资料：包括视频、音频和图片等，用于辅助教学，增加课堂趣味性。
4.实验设备：如录音机、投影仪等，用于开展课堂活动和实验实践。
教学资源的选择和准备旨在支持教学内容和教学方法的实施，丰富学生的学习体验，提高学习效果。
五、教学评估本课程的评估方式包括平时表现、作业和考试等，旨在全面、客观地评价学生的学习成果。
酒店英语教案掌握酒店英语的基本词汇和表达方式，包括前台接待、客房服务、餐饮服务、商务中心等主要部门的常用英语表达。
理解和掌握酒店服务流程和规范，能够在不同场景下运用恰当的英语进行沟通。
培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
介绍本课程的目标、内容、教学方式和评估方法，使学生对本课程有一个初步的了解。
介绍前台接待的基本流程和规范，包括入住登记、房间分配、收银等环节。
通过案例分析、角色扮演等方式，使学生掌握前台接待英语的基本词汇和表达方式。
介绍客房服务的基本流程和规范，包括房间清洁、床铺整理、物品摆放等环节。
通过视频演示、小组讨论等方式，使学生掌握客房服务英语的基本词汇和表达方式。
介绍餐饮服务的基本流程和规范，包括点菜、上菜、结账等环节。
通过模拟场景、角色扮演等方式，使学生掌握餐饮服务英语的基本词汇和表达方式。
介绍商务中心的基本服务项目和规范，包括复印、传真、邮件收发等环节。
通过演示、小组讨论等方式，使学生掌握商务中心英语的基本词汇和表达方式。
通过案例分析、小组讨论等方式，培养学生的跨文化交际能力，使其能够适应不同文化背景的客户需求。
通过小组讨论、角色扮演等方式，培养学生的团队协作能力和解决问题的能力，使其能够在紧急情况下迅速做出决策。
案例分析法：通过分析真实的酒店服务案例，使学生了解酒店服务的流程和规范，同时培养学生的问题解决能力。
角色扮演法：通过角色扮演的方式，使学生亲身体验酒店服务的实际操作过程，提高其英语运用能力和服务技能。
模拟场景法：通过模拟真实的酒店场景，使学生能够更好地理解和掌握酒店服务的流程和规范，同时提高其英语口语表达能力。
小组讨论法：通过小组讨论的方式，鼓励学生互相交流和学习，培养其团队协作能力和跨文化交际能力。
教学评估：通过课堂表现、小组讨论、角色扮演等方式进行评估，以客观地反映学生的学习情况和学习成果。
酒店英语课程教学大纲酒店英语课程教学大纲酒店业作为一个重要的服务行业，在全球范围内都有着广泛的发展。
为了适应这个行业的需求，酒店英语课程应运而生。
本文将探讨酒店英语课程的教学大纲，以及如何设计一个全面有效的教学计划。
一、课程目标酒店英语课程的目标是培养学生在酒店行业中所需的英语语言能力和专业知识。
这包括酒店接待、客房服务、餐饮服务、会议管理等方面的英语交流能力。
通过课程的学习，学生应能够流利地使用英语与客人进行沟通，解决日常工作中的问题，并具备良好的团队合作能力。
二、课程内容1. 酒店接待英语- 接待客人的礼仪和用语- 预订房间和办理入住手续的英语对话- 处理客人投诉和问题的英语表达2. 客房服务英语- 介绍房间设施和服务的英语表达- 提供客房清洁和维修服务的英语对话- 处理客人需求和要求的英语交流3. 餐饮服务英语- 餐厅用餐礼仪和用语- 接待客人点餐和推荐菜品的英语对话- 处理客人投诉和问题的英语表达4. 会议管理英语- 会议组织和安排的英语表达- 会议接待和服务的英语对话- 处理会议期间的问题和需求的英语交流三、教学方法为了达到课程目标，教学方法应多样化，注重实践操作。
以下是一些有效的教学方法：1. 角色扮演：学生可以分组扮演酒店员工和客人的角色，进行实际情境的对话练习，提高口语表达能力。
2. 案例分析：通过分析真实的酒店案例，学生可以了解到不同情况下的英语应对策略，并学习解决问题的方法。
3. 实地考察：组织学生参观实际的酒店，让他们亲身体验酒店服务，加深对酒店业的理解，并提高英语交流能力。
4. 多媒体教学：利用多媒体技术，播放酒店英语对话和实际工作场景的视频，帮助学生理解并模仿正确的表达方式。
四、评估方式为了评估学生的学习成果，可以采用以下方式：1. 口语表达评估：通过学生的口头表达，评估他们在不同情境下使用英语的流利程度和准确性。
2. 书面作业评估：布置书面作业，要求学生运用所学知识和技能，完成相关任务，评估他们的写作能力和专业知识掌握程度。
酒店管理英语选修课教案一、课程简介本课程旨在通过教授酒店管理专业相关英语词汇、表达方式和实际应用场景，帮助学生提高酒店管理领域的英语听说读写能力。
课程内容涵盖了酒店行业的常见话题，如酒店预订、客户服务、餐饮管理、前台接待、客房管理等方面。
通过本课程的学习，学生将能够熟练运用英语进行酒店管理的日常交流和工作。
二、教学目标1. 掌握酒店管理领域的基本英语词汇和表达方式。
2. 提高在酒店管理场景中的英语听说读写能力。
3. 学会如何用英语进行酒店管理的实际操作，如预订、接待、客房管理等。
4. 培养学生在酒店行业中的跨文化交际能力。
三、教学内容第一单元：酒店行业概述1. 酒店业的发展历程和现状2. 酒店行业的分类和主要业务3. 酒店管理的基本概念和原则第二单元：酒店预订与客户服务1. 酒店预订的流程和常用表达2. 客户服务的原则和技巧3. 处理客户投诉和紧急情况的策略第三单元：餐饮管理1. 餐饮服务的种类和特点2. 餐厅和酒吧的日常运营管理3. 餐饮服务中的礼仪和技巧第四单元：前台接待1. 前台接待的基本流程2. 登记入住和退房的操作步骤3. 前台服务的礼仪和沟通技巧第五单元：客房管理1. 客房部的组织结构和职责2. 客房服务的种类和流程3. 客房卫生和安全的管理措施四、教学方法1. 讲授：讲解酒店管理专业知识，介绍相关英语词汇和表达。
2. 互动讨论：分组讨论酒店管理场景中的实际问题，促进学生思考和交流。
3. 角色扮演：模拟酒店管理场景，让学生实战演练，提高英语实际应用能力。
4. 案例分析：分析真实酒店管理案例，培养学生解决问题的能力。
五、教学评价1. 平时成绩：考察学生的出勤、课堂参与度和作业完成情况。
2. 期中测试：测试学生酒店管理英语的综合运用能力。
3. 期末考试：考察学生对酒店管理英语知识的掌握和实际应用能力。
4. 小组项目：学生分组完成一个酒店管理相关的英语报告，展示其研究成果。
六、教学资源1. 教材：《酒店管理英语教程》2. 辅助材料：酒店管理相关英文文章、案例、视频等3. 网络资源：酒店管理相关英文网站、论坛、新闻等4. 软件工具：多媒体教学软件、在线翻译工具等5. 实物资源：酒店服务用品、模拟前台和客房等七、教学安排1. 课时：共计32课时，每课时45分钟2. 上课方式：每周两次课，课堂讲授与实践相结合3. 教学进度：按照教材和教学大纲进行，根据学生实际情况适当调整八、教学活动1. 课堂讲授：讲解酒店管理专业知识，介绍相关英语词汇和表达。
教师工作本教务处制课程分析与实施计划教案课题：Chapter 1 Reservation 课型：Lecture周次：6 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in making room reservations.教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Introduction about the course (10m)1. The purpose of setting the courseWhy do we set this course for you in this semester?2. About the contents3. About the assessment4. Qualification of attending the final examStep two Lead-in (5m)Question and discussionStep three Set learning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 1 Room reservation 课型：Lecture 周次：6课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 1 Room reservation 课型：Lecture 周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about room reservation2. Make situational dialogues fluently教学重难点分析：1. confirmation2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Step five Key points in the unit (5m)课题：Unit 1 Room reservation课型：Practice 周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified reservationist教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 2 Reception 课型：Lecture 周次：8 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in Reception教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 2 Reception 课型：Lecture 周次：8课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 2 Reception 课型：Lecture 周次：9 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about reception2. Make situational dialogues fluently教学重难点分析：1. registering2. notice教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 2 Reception 课型：Practice 周次：9课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified receptionist教学重难点分析：1. Key information in reception2. three types guests教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 3 Bell service 课型：Lecture 周次：10 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in bell service教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 3 Bell service 课型：Lecture 周次：10课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 3 Bell service 课型：Lecture 周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about bell service2. Make situational dialogues fluently教学重难点分析：1. introduction of the room facilities2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 3 Bell service课型：Practice 周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified bellman教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 4 Telephone operator 课型：Lecture 周次：12 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in operating telephones 教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 4 Telephone operator 课型：Lecture 周次：12课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. morning call教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 4 Telephone operator 课型：Lecture 周次：13 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about telephone operator2. Make situational dialogues fluently教学重难点分析：1. different kinds of calls2. telephone fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 4 Telephone operator课型：Practice 周次：13课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified operator教学重难点分析：1. Key information in telephone operator2. morning call教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 5 Complaints 课型：Lecture 周次：14 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases about handling complaints教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 5 Complaints 课型：Lecture 周次：14课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. making apologies2. explaining regulations教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 5 Complaints 课型：Lecture 周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about handling complaints2. Make situational dialogues fluently教学重难点分析：apologies2. comfort guests教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 5 Complaints 课型：Practice 周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Deal with complaints successfully教学重难点分析：1. working procedure2. dealing principles教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：16 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in checking out教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：16课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. explaining fees教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about payment2. Make situational dialogues fluently教学重难点分析：1. different ways of payment2. handling fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)课题：Unit 6 Paying the bill and checking out课型：Practice 周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently教学重难点分析：1. Key information in checking out2. check with the guests about the bill教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)。
教师工作本教务处制课程分析与实施计划教案课题：Chapter 1 Reservation 课型：Lecture周次：6 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in making room reservations.教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Introduction about the course (10m)1. The purpose of setting the courseWhy do we set this course for you in this semester?2. About the contents3. About the assessment4. Qualification of attending the final examStep two Lead-in (5m)Question and discussionStep three Set learning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 1 Room reservation 课型：Lecture周次：6 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 1 Room reservation 课型：Lecture周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about room reservation2. Make situational dialogues fluently教学重难点分析：1. confirmation2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Step five Key points in the unit (5m)教案课题：Unit 1 Room reservation 课型：Practice周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified reservationist教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 2 Reception 课型：Lecture周次：8 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in Reception教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 2 Reception 课型：Lecture周次：8 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 2 Reception 课型：Lecture周次：9 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about reception2. Make situational dialogues fluently教学重难点分析：1. registering2. notice教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 2 Reception 课型：Practice周次：9 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified receptionist教学重难点分析：1. Key information in reception2. three types guests教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 3 Bell service 课型：Lecture周次：10 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in bell service教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 3 Bell service 课型：Lecture周次：10 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 3 Bell service 课型：Lecture周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about bell service2. Make situational dialogues fluently教学重难点分析：1. introduction of the room facilities2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 3 Bell service 课型：Practice周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified bellman教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made byteacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 4 Telephone operator 课型：Lecture周次：12 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in operating telephones教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 4 Telephone operator 课型：Lecture周次：12 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. morning call教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 4 Telephone operator 课型：Lecture周次：13 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about telephone operator2. Make situational dialogues fluently教学重难点分析：1. different kinds of calls2. telephone fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose bythemselvesStep five Key points in the unit (5m)教案课题：Unit 4 Telephone operator 课型：Practice周次：13 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified operator教学重难点分析：1. Key information in telephone operator2. morning call教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made byteacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 5 Complaints 课型：Lecture周次：14 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases about handling complaints教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 5 Complaints 课型：Lecture周次：14 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. making apologies2. explaining regulations教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 5 Complaints 课型：Lecture周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about handling complaints2. Make situational dialogues fluently教学重难点分析：1.making apologies2. comfort guests教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose bythemselvesStep five Key points in the unit (5m)教案课题：Unit 5 Complaints 课型：Practice周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Deal with complaints successfully教学重难点分析：1. working procedure2. dealing principles教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made byteacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：16 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in checking out教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three timesthe whole class教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：16 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. explaining fees教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 6 Paying the bill and checking out 课型：Lecture周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about payment2. Make situational dialogues fluently教学重难点分析：1. different ways of payment2. handling fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselvesStep five Key points in the unit (5m)教案课题：Unit 6 Paying the bill and checking out 课型：Practice周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently教学重难点分析：1. Key information in checking out2. check with the guests about the bill教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)。
教师工作本教务处制课程分析与实施计划教案课题：Chapter 1 Reservation 课型：Lecture周次：6 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in making room reservations.教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Introduction about the course (10m)1. The purpose of setting the courseWhy do we set this course for you in this semester?2. About the contents3. About the assessment4. Qualification of attending the final examStep two Lead-in (5m)Question and discussionStep three Set learning objectives (5m)Step four sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 1 Room reservation 课型：Lecture周次：6课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 1 Room reservation 课型：Lecture 周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about room reservation2. Make situational dialogues fluently教学重难点分析：1. confirmation2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Step five Key points in the unit (5m)教案课题：Unit 1 Room reservation课型：Practice 周次：7 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified reservationist教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 2 Reception 课型：Lecture 周次：8 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in Reception教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 2 Reception 课型：Lecture 周次：8课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 2 Reception 课型：Lecture 周次：9 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about reception2. Make situational dialogues fluently教学重难点分析：1. registering2. notice教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)教案课题：Unit 2 Reception 课型：Practice 周次：9课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified receptionist教学重难点分析：1. Key information in reception2. three types guests教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 3 Bell service 课型：Lecture 周次：10 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in bell service教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 3 Bell service 课型：Lecture周次：10课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. put into English orally教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 3 Bell service 课型：Lecture 周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about bell service2. Make situational dialogues fluently教学重难点分析：1. introduction of the room facilities2. making dialogues教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)教案课题：Unit 3 Bell service课型：Practice 周次：11 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified bellman教学重难点分析：1. Key information in reservation2. Confirmation教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 4 Telephone operator 课型：Lecture 周次：12 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in operating telephones 教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (50m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep five new words and technical terms (30m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 4 Telephone operator 课型：Lecture周次：12课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. morning call教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 4 Telephone operator 课型：Lecture 周次：13 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about telephone operator2. Make situational dialogues fluently教学重难点分析：1. different kinds of calls2. telephone fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)教案课题：Unit 4 Telephone operator课型：Practice 周次：13课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Become a qualified operator教学重难点分析：1. Key information in telephone operator2. morning call教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 5 Complaints 课型：Lecture 周次：14 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases about handling complaints教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 5 Complaints 课型：Lecture周次：14课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. making apologies2. explaining regulations教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)Step four classroom activities (35m)教案课题：Unit 5 Complaints 课型：Lecture 周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about handling complaints2. Make situational dialogues fluently教学重难点分析：1.making apologies2. comfort guests教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)教案课题：Unit 5 Complaints 课型：Practice 周次：15 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently2. Deal with complaints successfully教学重难点分析：1. working procedure2. dealing principles教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)教案课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：16 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Be familiar with the terms and useful phrases in checking out教学重难点分析：1. New words and phrases2. working procedure教学过程：Step one Lead-in (5m)Question and discussionStep two Set learning objectives (5m)Step three sample dialogues (45m)1. pair worksTasks: a. role readingb. find difficult words and sentences2. collect difficult words and sentences from students3. student’s explain4. teacher’s explainStep four new words and technical terms (25m)PronunciationUsageRolling the ballPunishment: if clogged by some students, repeat the words for three times the whole class教案课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：16课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Use sentence patterns skillfully in working situations教学重难点分析：1. sentence patterns2. explaining fees教学过程：Step one Warm-up (5m)ReviewStep two sample dialogues (20m)1. Analyze working proceduretask2. Collect sentence patterntask3. Listening material and readingStep three sentence patterns (30m)TasksStep four classroom activities (35m)教案课题：Unit 6 Paying the bill and checking out 课型：Lecture 周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Grasp some knowledge about payment2. Make situational dialogues fluently教学重难点分析：1. different ways of payment2. handling fees教学过程：Step one Review (5m)Step two Extended reading (25m)Step three Exercises (45m)Step four making dialogues (10m)Preparation for presentationGiven two: simple and standard one prepared by teacherLeave one: difficult one for high level students to compose by themselves Step five Key points in the unit (5m)教案课题：Unit 6 Paying the bill and checking out课型：Practice 周次：17 课时：2授课时间：地点：教学目标：（结合岗位知识、能力、素质目标确定）1. Making situational dialogues fluently教学重难点分析：1. Key information in checking out2. check with the guests about the bill教学过程：Step one Preparation (5m)Step two Presentations (80m)Choose by students1. 5 scores: making a situational dialogue2. 3.5 scores: present a standard working dialogue that is made by teacher3. 2 scores: present a simple dialogue that is made by teacherStep three Summary (5m)。
